Ecoplus EP-1000-UV Troubleshooting guide

OWNER’S MANUAL & INSTALLATION GUIDE
ecoPLUS™ EP-1000-UV
PLEASE READ THIS MANUAL CAREFULLY BEFORE
ATTEMPTING INSTALLATION FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY AFFECT THE PERFORMANCE OF YOUR
SYSTEM, VOID YOUR WARRANTY, AND RESULT IN
PROPERTY DAMAGE

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Congratulations on the purchase of your ecoPLUS™ Series premium whole house water
filtration system
ecoPLUS™ EP-1000-UV is specifically engineered to treat city water by removing chlorine
chloramine disinfection by-products bad tastes and odors and other trace contaminants
including VOCs pesticides herbicides organic chemicals lead and more. It also provides
enhanced protection against bacteria viruses and other microorganisms. ecoPLUS™
delivers refreshing great tasting drinking water protects your skin and hair from the
damaging effects of these contaminants and gives you peace-of-mind.
To get maximum performance from your ecoPLUS™ system we encourage to read this
manual in its entirely before installation and operation of your filter.
IMPORTANT SAFETY SYMBOLS
Hazards or unsafe practices that may result in personal injury
and/or severe property damage.
Hazards or unsafe practices that may cause operational
problems with your water treatment system.

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Table of Contents:
GENERAL WARNINGS ………………………………………………………………………………………………………… 4
OPERATING CONDITIONS …………………………………………………………………………………………….…... 5
INSTALLATION ………………………………………………………………………………………………………….…..…..….. 6
Step 1 – Pre-Installation Inspection ……………………………………………………………..……… 7
Step 2 – Selecting an Installation Location ………………………………………………..…..... 8
Step 3 - Load Media Tank …………………………………………………………………………………….. 9
Step 4 – Attach Mounting Bracket to Housing Cap ………………………………..……… 11
Step 5 – Attach Housing Cap to Wall …………………………………………………………………. 12
Step 6 – Install Cartridge Filter and Attach Sump ……………………………………….…… 13
Step 7 – Connect Outlet Assembly to the Bypass Assembly ……………………..…. 13
Step 8 – Connect the Bypass Assembly to Valve Head ……………………………..….. 14
Step 9 – Connect the Inlet Assembly to the Housing Cap ………………………..…… 14
Step 10 – Connect the Bypass to the Inlet Assembly …………………………………..…….. 15
Step 11 – Mount & Install UV Sterilizer …………………………………………………………………. 17
Step 12 – Turn off the Water & Electric Water Heaters ………………………………….… 17
Step 13 – Connect the System to Inlet and Outlet Pipes ………………………………… 18
Step 14 – Leak Testing and Media Conditioning ………………………………………......…. 19
Step 15 – System Disinfection ………………………………………………………………………………… 21
TROUBLESHOOTING ………………………………………………………………………….……………………….…..…… 21
MAINTENANCE ………………………………………………………………………………….…………………….…..….……. 22
VALIDATIONS ……………………………………………………………………………………..…………………….…..….……. 25
SATISFACTION GUARANTEE ……………………………………………………….…………………….…..….……. 26
WARRANTY INFORMATION …………………………………………………………………………………..……..…… 26

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GENERAL WARNINGS
Do not allow children or pets to play on or around the water filter.
Do not install or store this filter system where it will be exposed to freezing temperatures.
Do not tamper with controls.
Do not repair replace or attempt to service any part of the system unless specifically
instructed to in this manual and you have the understanding tools and skills necessary to
carry out the procedure.
Packing materials can be dangerous to children. Keep all packing material (plastic bags
polystyrene boxes etc.) well out of children’s reach.
Individual components of this water treatment system and the installed system are heavy.
Precautions should be taken to prevent personal injury or strain. Do not move heavy
components without assistance if you are not physically capable of safely carrying out the
procedure.
If the water treatment system is to be left unattended for an extended period of time
(vacation etc.) we strongly recommend that you turn off the water supply to the system or
the whole house while you are away.
If your water pipes are metal (galvanized or copper) they may be used to ground electrical
systems appliances or your phone line. If this is the case be sure to install regulation
ground clamps to the metal pipe on each side of the filter system and connect a jumper wire
between the 2 clamps (#4 gauge solid copper wire recommended). Consult a certified
electrician or plumber if you are unsure.
This water treatment system is designed specifically for the treatment of chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water from private wells or
private surface water sources.

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OPERATING CONDITIONS
The following chart provides guidance on the conditions required for successful operation of
your ecoPLUS™ system.
This water treatment system is designed specifically for the treatment of chlorinated city
water supplies ecoPLUS™ is not intended to be used to treat water from private wells or
private surface water sources If you are unsure of the status of your water supply please
contact your dealer for assistance.
USE OF THIS EQUIPMENT OUTSIDE OF THESE OPERATING CONDITIONS MAY
ADVERSELY AFFECT THE PERFORMANCE OF YOUR SYSTEM, RESULT IN SYSTEM
DAMAGE INCLUDING WATER LEAKS AND CORRESPONDING PROPERTY DAMAGE, AND
MAY VOID YOUR WARRANTY
Minimum Water Pressure 20 PSI
Maximum Water Pressure 90 PSI*
Recommended Water Pressure 40-70 PSI
Water Temperature 36F to 100F (2 to 38C)
Minimum Air Temperature 32°F (0°C)**
pH Range 6.5*** to 8.5
Maximum Service Flow Rate 15 GPM (37 LPM)
Recommended Service Flow Rate <10 GPM (25 LPM)
Water Supply Treated City Water
* While the ecoPLUS™ system is built to withstand pressures exceeding 90 PSI if your water
pressure is greater than 70 PSI we recommend that you have a certified plumber install a
pressure reducing valve ahead of the ecoPLUS ™ system.
** The system cannot be subjected to freezing conditions or severe damage to the system
and your property could occur.
*** pH correction is strongly recommended where pH levels are less than 6.5 to prevent
damage to your plumbing system and to prevent the leaching of metals from copper and
brass plumbing components and solder in your home. Contact your dealer for
recommendations.

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INSTALLATION
WE RECOMMEND THAT YOU READ THIS ENTIRE MANUAL BEFORE STARTING THE
ACTUAL INSTALLATION THE VIQUA UVMAX E4 (UV STERILIZER) OWNER’S MANUAL IS
INTEGRAL TO THIS SYSTEM AND SHOULD BE READ IN DETAIL PRIOR TO
INSTALLATION THIS MANUAL IS ENCLOSED WITH YOUR UV STERILIZER WHILE WE
STRONGLY RECOMMEND THAT A LICENSED PLUMBER PERFORM ALL INSTALLATION
WORK, A MECHANICALLY-INCLINED HOMEOWNER WITH SUITABLE PLUMBING
KNOWLEDGE CAN INSTALL THIS SYSTEM IN ALL CASES, IT IS CRITICAL THAT THE
INSTALLATION BE DONE IN ACCORDANCE WITH THESE INSTRUCTIONS AND ALL
APPLICABLE PLUMBING AND ELECTRICAL CODES BE SURE TO OBTAIN ALL REQUIRED
PERMITS IF THESE INSTRUCTIONS AND THE APPLICABLE CODES ARE IN CONFLICT,
THE RELEVANT PLUMBING/ELECTRICAL CODE SHALL BE FOLLOWED EQUIPMENT
FAILURE, PERSONAL INJURY, OR PROPERTY DAMAGE CAN RESULT IF THIS EQUIPMENT
IS NOT INSTALLED PROPERLY
KEEP THE MEDIA TANK UPRIGHT AT ALL TIMES
John Guest® Quick-Connect Style Fittings
Several steps in the installation use a special type of quick connect fitting made by
John Guest®. To connect a John Guest® fitting unlock the fitting by turning the collet
counter-clockwise until the fitting loosens. A small gap will open between the collet
and the back of the fitting. Push the tube firmly into the fitting as far as it will go. Turn
the collet clockwise until tight to secure the fitting. Pull out on the tube to ensure a
good connection has been made. The pipe can be removed from the fitting by
loosening the collet again and depressing the collar evenly while pulling outward on
the tube.

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Step 1 – Pre-Installation Inspection
Inspect all of the components that you received with your unit. You should have received the
following:

1. Media Tank
2. Riser Tube (shipped inside #1)
3. Valve Head w/ Upper Screen
4. Cartridge Filter Housing Cap
5. Cartridge Filter Housing Sump
6. Mounting Bracket
7. Sediment Pre-Filter (shipped inside #3)
8. Flexible Stainless Steel Connectors (1”
Quick Connect to 1” NPT 18”)
9. Bypass Assembly
10. Outlet Assembly
11. Inlet Assembly
12. Spanner Wrench
13. Small Parts Bag (Contains: 8 Lag Bolts
and 8 Washers)
14. Media Funnel
15. Inert Resin Beads (Media #5)
16. Catalytic Carbon (Media #4)
17. Coconut Shell Carbon (Media #3)
18. KDF 55 (Media #2)
19. Undebed Gravel (Media #1)
20. UV Controller
21 UV Power Cord
22. UV Lamp (do not touch the glass
portion of the lamp!)
23. UV Sleeve (use gloves to handle the
glass UV sleeve!)
24. UV Disinfection Chamber
25. Flexible Stainless Steel Connector (1”
NPT to 1” NPT 36”)
26. UV Parts Bag (Contains: sleeve bolt
sleeve o-ring and 2 chamber mounting
clamps)
Step 2 – Selecting an Installation Location
While exterior installation in warm climate areas is possible we strongly recommend interior
installation only. The system cannot be allowed to freeze or severe system damage could
occur. The system should not be exposed to rain and it should not be installed in direct
sunlight as long-term exposure to UV light could damage
components of the system.
Select a location for installation of your water filter that is
within close proximity to the main incoming water line of
the home. The location should have a firm level surface
with enough space for the unit itself and sufficient space
surrounding the unit to facilitate maintenance.
The approximate minimum installation space required for
this model is:
31” Wide x 66” High x 22 5” Deep
In most cases the system should be installed after the

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branch line(s) to exterior irrigation unless you want your exterior faucets to deliver treated
water. Depending on the configuration of your plumbing system this is not always possible.
ecoPLUS™ should be installed after your pressure tank and booster pump if applicable and
before your hot water heater.
IF YOU HAVE OTHER WATER TREATMENT EQUIPMENT,
YOU SHOULD DISCUSS THE ORDER OF YOUR TREATMENT EQUIPMENT WITH YOUR
DEALER PRIOR TO INSTALLATION
WHILE WATER LEAKS ARE VERY RARE AND UNEXPECTED, YOUR WATER FILTER
SYSTEM SHOULD BE LOCATED NEXT TO A FLOOR DRAIN OR PROTECTED BY A WATER
LEAK DETECTION SYSTEM WITH AUTOMATIC SHUT-OFF VALVE TO PREVENT WATER
DAMAGE TO YOUR PROPERTY IN THE UNLIKELY EVENT OF A WATER LEAK
RECOMMENDED WATER LEAK DETECTION SYSTEMS ARE AVAILABLE AT WWW A-LEAK-
DETECTOR COM
Step 3 – Load Media Tank
Insert the riser tube assembly into the tank. One the end of the riser tube there is a distributor
which looks like a cone-shaped plastic screen. There is a recess in the center of the tank to
accept the distributor to keep it properly aligned. The riser tube has been pre-cut to the
correct height for you. When the distributor is correctly positioned the top of the riser tube
will be slightly below or flush to the top of the tank. If the tube is protruding above the top of
the tank the distributor is not nested correctly in the recess at the bottom of the tank.
Add enough water to the tank to cover the distributor with a minimum of 12 inches of water.
This will prevent damage to the lower distributor as media is loaded. Place the funnel into
the tank so that the riser tube is in the middle. Place tape over the open end of the riser tube.
This will prevent gravel or media from accidentally going down the tube during the following
steps.
For the following steps we recommend that you wear the dust mask provided. Take the
bag/box of gravel and using a small scoop add the gravel to the tank through the funnel to
completely cover the distributor. Use all of the gravel. Be sure to provide some downward

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pressure on the riser tube while adding the gravel to ensure that the distributor does not shift
out of its recess or rise up. Ensure that you create an even layer of gravel across the bottom
of the tank. Ensure that the riser tube remains centered in the opening at the top of the tank.
Once this is complete add the KDF 55 Media next (marked Media #2) in the same manner.
Use all of the KDF 55 media provided.
Next add the Coconut Shell Activated Carbon (marked Media #3) in the same manner. Use
all of the media provided. Using a small scoop to add the media slowly will help reduce
dust.
Next add the Catalytic Carbon (marked Media #4) in the same manner. Use all of the media
provided. Using a small scoop to add the media slowly will help reduce dust.
Finally add the Inert Resin Beads (marked Media #5) in the same manner. Use all of the
media provided.
Depending on the capacity of the system there will only be enough media to fill the tank to
about 1/2 to 3/4 full. This is normal. The media tank should never be filled to the top of the
tank as the remaining space known as the “freeboard ” is necessary for the media to have
room to expand during the service cycle.
media 2, 3. 4 & 5

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Once you have finished adding the media to the tank remove the tape from the distributor
tube. Be careful not to pull upwards on the riser tube while doing this as it is important that
the distributor remain in its recess at the bottom of the tank.
Fill the media tank with water up to within a couple of inches of the top of the tank. This will
allow the media to pre-soak thereby preventing media loss during the initial backwash.
Apply a small amount of lubricant to the top inch of the outside of the riser tube and to the
large o-ring seal on the bottom of the ecoPLUS™ Valve Head. Note: Only use food-grade
silicone lubricant A small tube of lubricant is provided in the small parts bag Do NOT
use petroleum jelly
The ecoPLUS™ Valve Head can now be secured to the top of the tank. Before attaching the
Valve Head check to make sure that there is no debris such as gravel or media in the tank
threads. Screw the Valve Head onto the tank – make sure that the riser tube inserts into the
center hole in the upper screen and the control valve as you screw down the valve. The
control valve should be hand-tightened (clockwise). A firm grasp with both hands will work.
Do not over-tighten. Do NOT use pipe cement (“pipe dope”) or Teflon® tape on the threads.
Step 4 – Attach Mounting Bracket to Housing Cap
Using four (4) of the lag bolts and washers from the small parts bag attach the mounting
bracket to the cartridge filter housing cap as shown in the diagram below. The inlet of the
housing should be on the left.

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Step 5 – Attach Housing Cap to Wall
Attach the cartridge filter housing cap and mounting bracket to your wall using the
remaining four (4) lag bolts and washers as shown below. The top of the mounting
bracket should be mounted EXACTLY 52 3/4 (52 75) inches off the floor Use a carpenter’s
52 3/4
inches from
floor to top of
bracket
9 inches
clearance to
left of bracket
19 inches
clearance to
right
of bracket

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level to ensure that the bracket is mounted level to the floor. You will need to ensure that
there is adequate space on either side of the bracket to accommodate the system. Ideally
you should have approximately 9-12 inches on the left and 19-22 inches on the right
although installation in a smaller space is possible.
If mounting to drywall we recommend that you use suitable wall anchors or that you mount
a small piece of 3/4 inch plywood to the wall first ensuring that it is securely screwed into
the wall studs. When the cartridge filter housing is full of water it is heavy so it is important
to ensure that the mounting will be strong enough to support the weight.
Step 6 – Install Cartridge Filter and Attach Sump
Remove the protective plastic wrap from the sediment pre-filter and place it in the cartridge
filter housing sump. At the bottom of the sump there is a raised portion in the middle
(standpipe) that will help center the filter in the housing. The standpipe will fit inside the hole
that runs through the middle of the filter cartridge. Check to make sure that the black O-ring
is seated properly in the grove at the top of the housing sump then screw the housing sump
containing the filter cartridge onto the cartridge filter housing cap. Hand tighten only - do not
use the spanner wrench. Do not over-tighten! Excessive force is not required to obtain a
good seal.
.
Step 7 – Connect Outlet Assembly to the Bypass Assembly
Thread the outlet assembly on to the outlet side of the bypass assembly as shown. Note the
position of the fitting stop. The threaded collar of the outlet adapter should thread right up to
the fitting stop.

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If there is a gap between the outlet adapter’s collar and the fitting stop it is not threaded on
far enough. Excessive force is not required to obtain a good seal. Do not over-tighten.
Step 8 – Connect the Bypass Assembly to Valve Head
Thread the bypass assembly on to the valve
head on the ecoPlus™ media tank as shown.
Again note the position of the fitting stops.
The threaded collars of the bypass assembly
should thread right up to the fitting stops with
no gap. Excessive force is not required to
obtain a good seal. Do not over-tighten.
Step 9 – Connect the Inlet
Assembly to the Housing Cap
Refer to John Guest® Quick-Connect Style
Fittings above. First ensure the John Guest®
fitting is “unlocked.” Then push the elbow end
of the inlet assembly on to the black stem adapter as far as it will go.

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Then turn the collet to securely lock the fitting.
Step 10 – Connect Bypass to Inlet Assembly
Position the ecoPLUS™ media tank to align the bypass assembly with the inlet assembly
attached to the cartridge filter housing cap.

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Note that the black base of the media tank is not permanently attached to the rest of the
tank. If your tank appears to be crooked the base has likely been knocked out of alignment
during shipping. This can be correct by picking the tank up and tapping it on a hard surface
while holding it perpendicular to the floor. A few light taps will generally straighten it out.
Thread the inlet assembly on to the bypass assembly as shown in the same manner as
previous steps. There is a small amount of “play” in the bypass assembly to help address
minor misalignments. This is normal and will prevent undue stress on the components.
Make sure that the tank sits perpendicular to the floor.

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Step 11 – Mount and Install UV Sterilizer
Locate the 1” NPT to 1” NPT (36” long) flexible stainless steel connector. Connect one end of
the flexible stainless steel connector to the outlet assembly on the ecoPLUS™ tank’s bypass.
It connects in the same way as a garden hose attaches to an outdoor faucet. Do not use
Teflon® tape or other thread sealants and do NOT over-tighten. Excessive force is not
required to obtain a good seal.
The other of the flexible connector attaches to the inlet (bottom port) on the UV disinfection
chamber in the same manner. The flexible connector can be bent to reach the UV chamber
which should be mounted securely on the wall behind your ecoPLUS™ media tank. The
flexible connector is designed to be bent many times but not repeatedly over and over.
Doing so may reduce the structural integrity of the fitting.
Follow the instructions in the Viqua UVMax E4 Owner’s Manual Section 3 1 “Installing UV
System”
to mount and install your UV sterilizer. Be sure that you install the disinfection
chamber such that the flexible connector can reach the inlet port at the bottom of the
chamber. Also ensure that there is at least 27” of clearance above the UV sterilizer to allow
for lamp and sleeve removal. Depending on the location of your outgoing water line you
can mount the outlet of the UV sterilizer so that its outlet port is on the right or left.
Step 12 – Turn Off Water & Electric Water Heaters
FAILURE TO FOLLOW THIS PROCEDURE COULD RESULT IN SERIOUS, PERMANENT
DAMAGE TO THE HEATING ELEMENTS IN YOUR WATER HEATER
If you have a conventional electric water heater or an on-demand (tankless) electric water
heater we highly recommend that you turn off the power to the heater while installing any
water treatment equipment. Turn off power to your water heater now.
Turn off the household main water shutoff valve. Open several plumbing fixtures inside the
home as well as the outside faucets to drain as much water out of the plumbing system as
possible.

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Following completion of the entire installation restore the water flow by turning on the
household main water valve and allow all air to be purged from the plumbing system before
turning the power back on to your water heater.
Step 13 – Connect System to Inlet and Outlet Pipes
The 1 inch NPT stainless steel fitting on the inlet side of the cartridge filter housing cap
should be plumbed to your incoming water supply pipe.
If within reach this can be done with one of the 1” Quick Connect to 1” NPT flexible stainless
steel connectors provided with your system if you have 1 inch PEX copper or CPVC water
lines. The non-threaded end of the connector can be connected directly to 1 inch diameter
PEX copper or CPVC tubing by pushing the fitting on to the tubing as far as it will go. Unlike
the other John Guest® fittings used previously in the installation there is no locking collet.
The black end of the flexible stainless steel connector threads onto the stainless steel fitting
in the same way as you would attach a garden hose to an outdoor faucet. Do not use
Teflon® tape or other thread sealants and do NOT over-tighten. Excessive force is not
required to obtain a good seal.
The flexible connector can be bent to reach your incoming water line. It is designed to be
bent a many times but not repeatedly over and over. Doing so may reduce the structural
integrity of the fitting.
Alternatively you can make the plumbing connection between your stainless steel fitting on
the cartridge filter housing cap and your incoming water line with suitable pipe tubing and
fittings from your plumbing supply store.
Connect the outlet port on the UV sterilizer to your outgoing water pipe in the same manner
using the other flexible stainless steel connector provided or your own pipe tubing and
fittings if preferred or required.
If desired you can plumb in shut-off valves before and after the system and/or a bypass loop
that can provide untreated water to your home during servicing.

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Common Installation Configuration:
Step 14 – Leak Testing and Media Conditioning
Ensure that the bypass valve is in the “bypass” position (see next page for diagram).
Turn on the main water supply. Open a cold water tap nearby and let the water run for a few
minutes until the system is free of foreign material and air that may have resulted from the
installation. Once the water is running clear and free of air close the water tap.

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INSPECT ALL PLUMBING CONNECTIONS AND THE INTERFACE BETWEEN THE MEDIA
TANK AND ITS VALVE HEAD FOR LEAKS AND REPAIR ANY LEAKS FOUND BEFORE
PROCEEDING
IN PARTICULAR, INSPECT THE BUSHING ON THE OUTLET OF THE UV STERILZER
WHILE THIS PART IS FACTORY INSTALLED, IT IS NOT LEAK TESTED DURING
PRODUCTION IF YOU GET A LEAK FROM THIS FITTING, TIGHTEN IT ACCORDINGLY
AND RE-TEST
Media Pre-Soak
Open the bypass valve to the “service” position. Slowly open a nearby faucet allowing a
slow flow of water. It may take several minutes for the flow of water to arrive as the media
tank will be slowly filling with water. During this time air will escape from the faucet. It is
normal for the water to be highly discolored at this stage as carbon fines are purged from
the system. Continue until all air is purged. Then turn off the faucet and allow the media to
soak for a minimum of twenty-four (24) hours. Set the bypass valve to the “bypass” position
so you can use water during the media pre-soak process. Run the nearby faucet until the
water runs clear.
It is now safe to turn the electricity back on to your water heater.
Final Media Rinse
After the media has soaked for at least twenty-four (24) hours set the bypass valve to the
“service” position again and open a nearby faucet and allow a slow flow of water to run for 5
minutes. Thereafter gradually increase the flow rate until a moderate flow of water is
achieved and run at this level for at least another 10 minutes. It is normal for the water to be
discolored at this stage as carbon fines are purged from the system. Gradually increase the
flow rate a little more and run the water until it is completely clear. If you notice a significant