Ecoplus Pi3900 EP-1000-TAC Troubleshooting guide

OWNER’S MANUAL & INSTALLATION GUIDE
ecoPLUS™ EP-1000-TAC
PLEASE READ THIS MANUAL CAREFULLY BEFORE
ATTEMPTING INSTALLATION. FAILURE TO FOLLOW THESE
INSTRUCTIONS MAY AFFECT THE PERFORMANCE OF YOUR
SYSTEM VOID YOUR WARRANTY AND RESULT IN
PROPERTY DAMAGE.

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Congratulations on the purchase of your ecoPLUS™ Series premium whole house water
filtration system.
Our ecoPLUS™ EP-1000-TAC premium whole house water treatment system combines the
power ul chlorine removal capacity o our ecoPLUS™ system with our ecoTAC™ salt- ree
hard water conditioning system to provide wide-spectrum treatment or your home.
ecoPLUS™ is speci ically engineered to treat city water by removing chlorine, chloramine,
disin ection by-products, bad tastes and odors, and other trace contaminants including
VOCs, pesticides, herbicides, organic chemicals, lead, and more. ecoPLUS™ delivers
re reshing, great tasting drinking water, and protects your skin and hair rom the damaging
e ects o these contaminants.
Our ecoTAC™ hard water conditioners use a salt- ree water treatment technology called
Template Assisted Crystalization (or "TAC" or short) to prevent hard water scale problems in
your plumbing system, appliances, and more.
To get maximum per ormance rom your ecoPLUS™ system, we encourage to read this
manual in its entirely be ore installation and operation o your ilter.
IMPORTANT SAFETY SYMBOLS
Hazards or unsa e practices that may result in personal injury
and/or severe property damage.
Hazards or unsa e practices that may cause operational
problems with your water treatment system.

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Table of Contents:
GENERAL WARNINGS ……………………………………………………………………………………………...….. …….. 4
OPERATING CONDITIONS …………………………………………………………………………………………….…... 5
INSTALLATION ………………………………………………………………………………………………………….…..…..….. 6
Step 1 – Pre-Installation Inspection ……………………………………………………………..……… 8
Step 2 – Selecting an Installation Location ………………………………………………..…..... 9
Step 3 – Load ecoPLUS™ Media Tank ……………………………………………………………… 10
Step 4 – Attach Mounting Bracket to Housing Cap ………………………………..……… 12
Step 5 – Attach Housing Cap to Wall …………………………………………………………………. 13
Step 6 – Install Cartridge Filter and Attach Sump ……………………………………….…… 15
Step 7 – Connect Outlet Assembly to the Bypass Assembly ……………………..…. 15
Step 8 – Connect the Bypass Assembly to ecoTAC™ Valve Head …………..….. 16
Step 9 – Connect the Inlet Assembly to the Housing Cap ………………………..…… 17
Step 10 – Connect the Bypass to the Inlet Assembly ……………………………………….. 18
Step 11 – Connect the ecoPLUS™ Tank to the Inlet Assembly …………………….… 18
Step 12 – Connect Bridge Assembly to the ecoPLUS™ Bypass …….……………… 20
Step 13 – Connect ecoTAC™ System ……………………………………………………………......…. 20
Step 14 – Turn o the Water & Electric Water Heaters ………………………………….… 21
Step 15 – Connect the System to Inlet and Outlet Pipes ………………………………… 22
Step 16 – Initial Start-up and Leak Testing …………………………………………………......…. 23
WHAT TO EXPECT IN THE FIRST FEW WEEKS ………………………………..………………….…..…… 25
TROUBLESHOOTING ………………………………………………………………………….……………………….…..…… 26
MAINTENANCE ………………………………………………………………………………….…………………….…..….……. 27
VALIDATIONS ……………………………………………………………………………………..…………………….…..….……. 29
SATISFACTION GUARANTEE ……………………………………………………….…………………….…..….……. 30
WARRANTY INFORMATION …………………………………………………………………………………..……..…… 31

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GENERAL WARNINGS
Do not allow children or pets to play on or around the water ilter.
Do not install or store this ilter system where it will be exposed to reezing temperatures.
Do not tamper with controls.
Do not repair, replace, or attempt to service any part o the system unless speci ically
instructed to in this manual and you have the understanding, tools, and skills necessary to
carry out the procedure.
Packing materials can be dangerous to children. Keep all packing material (plastic bags,
polystyrene, boxes, etc.) well out o children’s reach.
Individual components o this water treatment system, and the installed system, are heavy.
Precautions should be taken to prevent personal injury or strain. Do not move heavy
components without assistance i you are not physically capable o sa ely carrying out the
procedure.
I the water treatment system is to be le t unattended or an extended period o time
(vacation, etc.), we strongly recommend that you turn o the water supply to the system, or
the whole house, while you are away.
I your water pipes are metal (galvanized or copper), they may be used to ground electrical
systems, appliances, or your phone line. I this is the case, be sure to install regulation
ground clamps to the metal pipe on each side o the ilter system and connect a jumper wire
between the 2 clamps (#4 gauge solid copper wire is recommended). Consult a certi ied
electrician or plumber i you are unsure.
This water treatment system is designed speci ically or the treatment o chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water rom private wells or
private sur ace water sources.

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OPERATING CONDITIONS
The ollowing chart provides guidance on the conditions required or success ul operation o
your ecoPLUS™ system.
This water treatment system is designed specifically for the treatment of chlorinated city
water supplies. ecoPLUS™ is not intended to be used to treat water from private wells or
private surface water sources. I you are unsure o the status o your water supply, please
contact your dealer or assistance.
USE OF THIS EQUIPMENT OUTSIDE OF THESE OPERATING CONDITIONS MAY
ADVERSELY AFFECT THE PERFORMANCE OF YOUR SYSTEM RESULT IN SYSTEM
DAMAGE INCLUDING WATER LEAKS AND CORRESPONDING PROPERTY DAMAGE AND
MAY VOID YOUR WARRANTY.
It is very important to note that the presence o elevated levels o chlorine, iron, manganese,
hydrogen sul ide, copper, and certain other contaminants can damage the TAC media,
reducing its e ectiveness and shortening its li e.
WATER EXCEEDING ANY OF THE FOLLOWING LEVELS SHOULD BE PRE-TREATED TO
REDUCE CONTAMINANT LEVELS BELOW THE STATED LEVEL:
Iron 0.3 ppm (mg/l)
Manganese 0.05 ppm (mg/l)
Copper 1.3 ppm (mg/l)
Hydrogen Sul ide Must be removed
Polyphosphates Must be removed
Oils Must be removed
The presence o these contaminants in municipally treated (city) water is very rare, with the
exception o copper which can be ound in homes with newly installed copper pipes.

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FOR HOMES WITH SIGNIFICANT NEWLY INSTALLED COPPER PIPES PRIOR TO THE
ECOTAC™ UNIT IT IS RECOMMENDED THAT INSTALLATION OF THE SYSTEM BE
POSTPONED FOR 3-4 WEEKS TO ALLOW A PROTECTIVE COATING TO FORM ON THE
NEW COPPER PIPES.
Minimum Water Pressure 20 PSI
Maximum Water Pressure 90 PSI*
Recommended Water Pressure 40-70 PSI
Water Temperature 36F to 100F (2 to 38C)
Minimum Air Temperature 32°F (0°C)**
pH Range 6.5*** to 8.5
Maximum Service Flow Rate 15 GPM (57 LPM)
Recommended Service Flow Rate <10 GPM (37 LPM)
Water Supply Treated City Water
* While the ecoPLUS™ system is built to withstand pressures exceeding 90 PSI, i your water
pressure is greater than 70 PSI, we recommend that you have a certi ied plumber install a
pressure reducing valve ahead o the ecoPLUS ™ system.
** The system cannot be subjected to reezing conditions or severe damage to the system
and your property could occur.
*** pH correction is strongly recommended where pH levels are less than 6.5 to prevent
damage to your plumbing system, and to prevent the leaching o metals rom copper and
brass plumbing components and solder in your home. Contact your dealer or
recommendations.
INSTALLATION
WE RECOMMEND THAT YOU READ THIS ENTIRE MANUAL BEFORE STARTING THE
ACTUAL INSTALLATION. WHILE WE STRONGLY RECOMMEND THAT A LICENSED
PLUMBER PERFORM ALL INSTALLATION WORK A MECHANICALLY-INCLINED

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HOMEOWNER WITH SUITABLE PLUMBING KNOWLEDGE CAN INSTALL THIS SYSTEM.
IN ALL CASES IT IS CRITICAL THAT THE INSTALLATION BE DONE IN ACCORDANCE
WITH THESE INSTRUCTIONS AND ALL APPLICABLE PLUMBING AND ELECTRICAL
CODES. BE SURE TO OBTAIN ALL REQUIRED PERMITS. IF THESE INSTRUCTIONS AND
THE APPLICABLE CODES ARE IN CONFLICT THE RELEVANT PLUMBING/ELECTRICAL
CODE SHALL BE FOLLOWED. EQUIPMENT FAILURE PERSONAL INJURY OR PROPERTY
DAMAGE CAN RESULT IF THIS EQUIPMENT IS NOT INSTALLED PROPERLY.
KEEP THE MEDIA TANKS UPRIGHT AT ALL TIMES.
IF POSSIBLE WE RECOMMEND THAT PEX OR CPVC PIPE BE USED FOR ALL NEW
PLUMBING PIPE USED IN CONNECTION WITH THE INSTALLATION. THIS IS BECAUSE
NEW COPPER WATER LINES MAY RELEASE SOME COPPER IONS INTO THE WATER FOR
SEVERAL WEEKS AFTER INSTALLATION AND THESE IONS CAN HAVE A NEGATIVE
IMPACT ON THE ECOTAC™ MEDIA. TO FURTHER MINIMIZE ANY PROBLEMS WITH
COPPER AVOID APPLYING EXCESS FLUX ON THE INNER SURFACES OF THE PIPE AND
USE A LOW-CORROSIVITY WATER SOLUBLE FLUX LISTED UNDER THE ASTM B813
STANDARD. FOR HOMES WITH SIGNIFICANT NEWLY INSTALLED COPPER PIPES PRIOR
TO THE ECOTAC™ UNIT IT IS RECOMMENDED THAT INSTALLATION OF THE SYSTEM
BE POSTPONED FOR 3-4 WEEKS TO ALLOW A PROTECTIVE COATING TO FORM ON THE
NEW COPPER PIPES.
John Guest® Quick-Connect Style Fittings
Several steps in the installation use a special type o quick connect itting made by
John Guest®. To connect a John Guest® itting, unlock the itting by turning the collet
counter-clockwise until the itting loosens. A small gap will open between the collet
and the back o the itting. Push the tube irmly into the itting as ar as it will go. Turn
the collet clockwise until tight to secure the itting. Pull out on the tube to ensure a
good connection has been made. The pipe can be removed rom the itting by
loosening the collet again and depressing the collar evenly while pulling outward on
the tube.

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Step 1. – Pre-Installation Inspection

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Inspect all o the components that you received with your unit. You should have received the
ollowing:
1. ecoPlus™ Media Tank
2. ecoPlus™ Valve Head w/ Upper Screen
3. Riser Tube (shipped inside #1)
4. Mounting Bracket
5. Cartridge Filter Housing Cap
6. Cartridge Filter Housing Sump
7. Sediment Pre-Filter (shipped inside #3)
8. Bypass Assembly
9. Inlet Assembly
10. Outlet Assembly
11. Spanner Wrench
12. Flexible Stainless Steel Connectors
13. Small Parts Bag
(8 Lag Bolts and 8 Washers)
14. Bridge Assembly
15. ecoTAC™ Media Tank and Valve
16. Undebed Gravel (Media #1)
17. KDF 55 (Media #2)
18. Coconut Shell Carbon (Media #3)
19. Catalytic Carbon (Media #4)
19. Inert Beads (Media #5)
21. Media Funnel
22. Dust Mask (not shown)
Step 2. – Selecting an Installation Location
While exterior installation in warm climate areas is possible, we strongly recommend interior
installation only. The system cannot be allowed to reeze or severe system damage could
occur. The system should not be exposed to rain and it should not be installed in direct
sunlight, as long-term exposure to UV light could damage components o the system.
Select a location or installation o your water ilter that is within close proximity to the main
incoming water line o the home. The location should have a irm, level sur ace with enough
space or the unit itsel and su icient space surrounding the unit to acilitate maintenance.
The approximate minimum installation space required or
this model is:
34” Wide x 60” High x 21.5” Deep
In most cases, the system should be installed a ter the
branch line(s) to exterior irrigation, unless you want your
exterior aucets to deliver treated water. Depending on
the con iguration o your plumbing system, this is not
always possible. ecoPLUS™ should be installed a ter
your pressure tank and booster pump, i applicable, and
be ore your hot water heater.

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IF YOU HAVE OTHER WATER TREATMENT EQUIPMENT YOU SHOULD DISCUSS THE
ORDER OF YOUR TREATMENT EQUIPMENT WITH YOUR DEALER PRIOR TO
INSTALLATION.
WHILE WATER LEAKS ARE VERY RARE AND UNEXPECTED YOUR WATER FILTER
SYSTEM SHOULD BE LOCATED NEXT TO A FLOOR DRAIN OR PROTECTED BY A WATER
LEAK DETECTION SYSTEM WITH AUTOMATIC SHUT-OFF VALVE TO PREVENT WATER
DAMAGE TO YOUR PROPERTY IN THE UNLIKELY EVENT OF A WATER LEAK.
RECOMMENDED WATER LEAK DETECTION SYSTEMS ARE AVAILABLE AT WWW.A-LEAK-
DETECTOR.COM.
Step 3. – Load ecoPLUS™ Media Tank
Insert the riser tube assembly into the tank. One the end o the riser tube, there is a distributor
which looks like a cone-shaped plastic screen. There is a recess in the center o the tank to
accept the distributor to keep it properly aligned. The riser tube has been pre-cut to the
correct height or you. When the distributor is correctly positioned, the top o the riser tube
will be slightly below or lush to the top o the tank. I the tube is protruding above the top o
the tank, the distributor is not nested correctly in the recess at the bottom o the tank.
Add enough water to the tank to cover the distributor with a minimum o 12 inches o water.
This will prevent damage to the lower distributor as media is loaded. Place the unnel into
the tank so that the riser tube is in the middle. Place tape over the open end o the riser tube.
This will prevent gravel or media rom accidentally going down the tube during the ollowing
steps.
For the ollowing steps, we recommend that you wear the dust mask provided. Take the
bag/box o gravel and, using a small scoop, add the gravel to the tank through the unnel to
completely cover the distributor. Use all o the gravel. Be sure to provide some downward
pressure on the riser tube while adding the gravel to ensure that the distributor does not shi t
out o its recess or rise up. Ensure that you create an even layer o gravel across the bottom
o the tank. Ensure that the riser tube remains centered in the opening at the top o the tank.

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Once this is complete, add the KDF 55 Media next (marked Media #2) in the same manner.
Use all o the KDF 55 media provided.
Next, add the Coconut Shell Activated Carbon (marked Media #3) in the same manner. Use
all o the media provided. Using a small scoop to add the media slowly will help reduce
dust.
Finally, add the Catalytic Carbon (marked Media #4), and the Inert beads (marked Media#5)
in the same manner. Use all o the media provided.
Depending on the capacity o the system, there will only be enough media to ill the tank to
about 1/2 to 3/4 ull. This is normal. The media tank should never be illed to the top o the
tank as the remaining space, known as the “ reeboard,” is necessary or the media to have
room to expand during the service cycle.
Once you have inished adding the media to the tank, remove the tape rom the distributor
tube. Be care ul not to pull upwards on the riser tube while doing this as it is important that
the distributor remain in its recess at the bottom o the tank.
Fill the media tank with water up to within a couple o inches o the top o the tank. This will
allow the media to pre-soak, thereby preventing media loss during the initial backwash.
media 2, 3, 4 & 5

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Apply a small amount o lubricant to the top inch o the outside o the riser tube and to the
large o-ring seal on the bottom o the ecoPLUS™ Valve Head. Note: Only use food-grade
silicone lubricant. A small tube of lubricant is provided in the small parts bag. Do NOT
use petroleum jelly.
The ecoPLUS™ Valve Head can now be secured to the top o the tank. Be ore attaching the
Valve Head, check to make sure that there is no debris such as gravel or media in the tank
threads. Screw the Valve Head onto the tank – make sure that the riser tube inserts into the
center hole in the upper screen and the control valve as you screw down the valve. The
control valve should be hand-tightened (clockwise). A irm grasp with both hands will work.
Do not over-tighten. Do NOT use pipe cement (“pipe dope”) or Te lon® tape on the threads.
Step 4. – Attach Mounting Bracket to Housing Cap
Using our (4) o the lag bolts and washers rom the small parts bag, attach the mounting
bracket to the cartridge ilter housing cap as shown in the diagram below. The inlet o the
housing should be on the le t.

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Step 5. – Attach Housing Cap to Wall
Attach the cartridge ilter housing cap and mounting bracket to your wall using the
remaining our (4) lag bolts and washers as shown below. The top of the mounting
bracket should be mounted EXACTLY 62 ¾ (62.75) inches off the floor. Use a carpenter’s
level to ensure that the bracket is mounted level to the loor. You will need to ensure that
there is adequate space on either side o the bracket to accommodate the system. You will
need approximately 9 to 12 inches on the le t and 24 to 30 inches on the right.
Go to next page.

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I mounting to drywall, we recommend that you use suitable wall anchors or that you mount
a small piece o 3/4 inch plywood to the wall irst, ensuring that it is securely screwed into
the wall studs. When the cartridge ilter housing is ull o water, it is heavy, so it is important
to ensure that the mounting will be strong enough to support the weight.
62 3/4 inches
rom loor to
top o bracket
9 to 12 inches
clearance to
le t o bracket
24 to 30 inches
clearance to right
o bracket

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Step 6. – Install Cartridge Filter and Attach Sump
Remove the protective plastic wrap rom the sediment pre- ilter and place it in the cartridge
ilter housing sump. At the bottom o the sump, there is a raised portion in the middle
(standpipe) that will help center the ilter in the housing. The standpipe will it inside the hole
that runs through the middle o the ilter cartridge. Check to make sure that the black O-ring
is seated properly in the grove at the top o the housing sump, then screw the housing sump
containing the ilter cartridge onto the cartridge ilter housing cap. Hand tighten only - do not
use the spanner wrench. Do not over-tighten! Excessive orce is not required to obtain a
good seal.
.
Step 7. – Connect Outlet Assembly to the ecoTAC™ Bypass Assembly
Thread the outlet assembly on to the outlet side o one o the bypass assemblies as shown.
This bypass assembly will be used on the ecoTAC™ system. Note the position o the itting
stop. The threaded collar o the outlet adapter should thread right up to the itting stop.
I there is a gap between the outlet adapter’s collar and the itting stop, it is not threaded on
ar enough. Excessive orce is not required to obtain a good seal. Do not over-tighten.

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Step 8. – Connect the Bypass Assembly to the ecoTAC™ Valve Head
Thread the bypass assembly with the outlet assembly
on to the valve head on the ecoTAC™ media tank as
shown.
Again, note the position o the itting stops.
The threaded collars o the bypass assembly
should thread right up to the itting stops with
no gap. Excessive orce is not required to
obtain a good seal. Do not over-tighten.
*Please note: There is only a small amount of
ecoTAC™ media in the treatment tank. This is
completely normal and is necessary to allow the
required freeboard to permit the media bed to
completely fluidize during operation.
When water begins to low into the bottom o the treatment tank, the ecoTAC™ media is li ted
and disbursed throughout the treatment tank in a luidized bed which enhances contact with
the calcium and magnesium ions in the water. A contact time o only a ew seconds is
required or the treatment o up to 25 grains per gallon (approx. 425 ppm or mg/l) o
hardness. Since the system is operated in a luidized up low con iguration, the system will
not clog with sediment and no backwashing is required.

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Step 9. – Connect the Inlet Assembly to the Housing Cap
Re er to John Guest® Quick-Connect Style Fittings above. First, ensure the John
Guest® itting is “unlocked.” Then push the elbow end o the inlet assembly on to the black
stem adapter as ar as it will go.
Then, turn the collet to securely lock the itting.

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Step 10. – Connect Bypass Assembly to ecoPLUS™ Valve Head
Connect the other bypass assembly to the ecoPLUS™ valve head in the same manner as
noted in Step 7.
Step 11. – Connect the ecoPLUS™ Tank to the Inlet Assembly
Position the ecoPLUS™ media tank to align the bypass assembly with the inlet assembly
attached to the cartridge ilter housing cap.
Note that the black base o the media tank is not permanently attached to the rest o the
tank. I your tank appears to be crooked, the base has likely been knocked out o alignment
during shipping. This can be correct by picking the tank up and tapping it on a hard sur ace
while holding it perpendicular to the loor. A ew light taps will generally straighten it out.
Thread the inlet assembly on to the bypass assembly as shown in the same manner as
previous steps. There is a small amount o “play” in the bypass assembly to help address
minor misalignments. This is normal and will prevent undue stress on the components.
Make sure that the tank sits perpendicular to the loor.

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(go to next page)

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Step 12. – Connect Bridge Assembly to the ecoPLUS™ Bypass
Thread the bridge assembly on to the outlet side o the ecoPLUS™ bypass assembly as
shown.
Step 13. – Connect ecoTAC™ System
Con irm that the ecoTAC™ treatment tank is perpendicular to the loor and the
ecoPLUS™ treatment tank. The black base o the media tank is not permanently attached
to the rest o the tank. I your tank appears to be crooked, the base has likely been knocked
out o alignment during shipping. This can be correct by picking the tank up and tapping it
on a hard sur ace while holding it perpendicular to the loor. A ew light taps will generally
straighten it out.
Thread the bridge assembly on to the inlet side o the ecoTAC™ bypass assembly as shown.