Edge-Core VST3305 User manual

VST3300 Series
All-In-One IP PBX
Operation Manual
Edition 1.0
Update：2006/04/12
DOC No.: 9171004901

Operation Manual
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Table of Contents
1. Safety Instructions.................................................................5
2. Preface.....................................................................................6
3. Introduction of Features........................................................7
3.1 Trunk Features............................................................................................................. 7
3.2 Line Features................................................................................................................ 8
3.3 Phone Features............................................................................................................ 8
3.4 Extension Features...................................................................................................... 9
3.5 System Features.......................................................................................................... 9
4. Appearance...........................................................................11
4.1 Panel.............................................................................................................................11
4.2 Module Appearance .................................................................................................. 12
4.3 LED indicators............................................................................................................ 12
4.4 Connection Ports....................................................................................................... 13
5. Planning of Extension..........................................................14
5.1 Extension Number..................................................................................................... 14
5.1.1 How to Know Default Extension No. from Web .......................................................14
5.1.2 How to Know Default Extension No. from Box.........................................................14
5.2 Configuration of Pickup Group ................................................................................ 15
5.2.1 Pickup Group for an Extension off This Machine.....................................................15
5.2.2 Call Pickup over the Other Machine ........................................................................16
5.3 1.SystemConfiguration of Extension Permission.................................................. 16
5.3.1 Permission of Outgoing Transit Calls.......................................................................16
5.3.2 Barring Class ...........................................................................................................18
5.4 Configuration to Join Operator Group.................................................................... 23
5.4.1 Operator on This Machine .......................................................................................23
5.4.2 Network Operator.....................................................................................................24
5.5 Change Extension Number...................................................................................... 26
5.5.1 Change Prefix of Extension .....................................................................................26
5.5.2 Configure Dedicate Extension Number....................................................................26

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6. Configuration of Trunk.........................................................27
6.1 Permission of Incoming Call Route to Trunk......................................................... 27
6.2 Allow Incoming Call Only (Incoming Only Trunk) ................................................. 28
7. Configuration of Abbreviated Dial ......................................29
8. Connecting a Traditional Analog PBX................................30
8.1 Connect FXS to PBX Analog Trunk........................................................................ 30
8.1.1 VST3300 Series Configuration..............................................................................30
8.1.2 Configuration on Analog PBX ..................................................................................30
8.2 Connect FXO to PBX Analog Line.......................................................................... 32
8.2.1 Configuration on VST3300 Series ...........................................................................33
8.2.2 Busy Tone Detection of PBX....................................................................................35
9. Working with Other VST3300 Series Products..................36
9.1 Stacking/Networking Configuration........................................................................... 36
9.1.1 Configure Different Port Numbers When Stacking...................................................36
9.1.2 Add Prefix / Extension Number................................................................................37
9.1.3 Input Information of Other Machine into Phonebook ...............................................38
9.1.4 Add Permission of Outgoing Transit to PSTN..........................................................41
10. Connect FAX Machine..........................................................44
11. System Greeting of DISA (Auto Attendant)........................45
11.1 Record System Greeting.......................................................................................... 46
11.2 Listen the Recorded Greeting.................................................................................. 47
12. Work with Voice Mail Product .............................................48
12.1 Basic Configuration of VM and VST3300 Series.................................................. 49
12.1.1 Configuration on VST3300 Series ...........................................................................49
12.1.2 Configuration on VM................................................................................................50
12.2 Message Configuration of VM and VST3300 Series........................................... 52
12.2.1 Use Call Forward Function of VST3300 Series to Connect VM ..............................52
12.2.2 Use VM Function of VST3300 Series and Busy Tone / Ring Back Detection
Function of VM.........................................................................................................54
12.3 Retrieve (listen) Message / New Message Notification Related Configuration55
12.4 Backup on VM System.............................................................................................. 57

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13. Create the Connection of SIP Device .................................58
13.1 Concept:...................................................................................................................... 58
13.2 SIP Line (SIP Proxy Server)..................................................................................... 58
13.2.1 Open a New Account...............................................................................................58
13.2.2 Specify a Channel to the New Created Account......................................................59
13.2.3 Registration of SIP Device (Client) ..........................................................................60
13.2.4 Check Registration Status .......................................................................................62
13.3 SIP Trunk Server........................................................................................................ 63
13.3.1 Register to SIP Telephony Server Provider .............................................................63
13.3.2 Configuration of SIP Trunk Dialing Behavior............................................................64
14. Configuration of Conference Call.......................................71
14.1 Configuration of a Single Conference Bridge........................................................ 71
14.1.1 Chairman is Unspecified Member............................................................................73
14.1.2 Specify Dedicated Member as Chairman ................................................................73
14.2 Configuration of Cascaded Conference Bridge.................................................... 74
15. Configuration of Other Application ....................................75
15.1 Call Forward ............................................................................................................... 75
15.1.1 General Call Forward...............................................................................................76
15.1.2 Secretarial Intercept Feature ...................................................................................78
15.1.3 Offnet Forward to Mobile Phone (Offnet PSTN) ......................................................78
15.2 Hotline Extension....................................................................................................... 81
15.3 Line Group.................................................................................................................. 82
15.4 Call Park...................................................................................................................... 83
15.4.1 Operation Procedure................................................................................................83
15.4.2 Analysis of Example.................................................................................................83
15.4.3 Configuration Method...............................................................................................85
15.4.4 Practice....................................................................................................................85
16. Connect to Special Device (Seize Specific Trunk) ............86
16.1 Connect Door Phone and Voice Broadcast System ............................................ 86
16.2 Connect Voice Broadcast System (for VST3305 Only)....................................... 87
17. Firmware Update and Backup.............................................88
17.1 File Types.................................................................................................................... 88
17.2 Update and Backup Firmware via Web.................................................................. 89

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17.2.1 Firmware Update .....................................................................................................89
17.2.2 Backup Firmware.....................................................................................................90
17.2.3 Application of MEM file ............................................................................................91
17.3 Update and Backup Firmware via FTP.................................................................. 94
17.3.1 Firmware Update by FTP Software..........................................................................94
17.4 Check Updated Version............................................................................................ 95
18. Appendix...............................................................................96
18.1 Management by System Console, and Telnet....................................................... 96
18.1.1 List of all commands................................................................................................96
18.2 Management by Phone set...................................................................................... 97
18.2.1 User of Extension Line.............................................................................................97
18.2.2 System Administrator...............................................................................................98

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1.Safety Instructions
1. Do not attempt to service the product yourself. Any servicing of this product should be
referred to qualified service personal.
2. To avoid electric shock, do not put your finger, pin, wire, or any other metal objects
into vents and gaps.
3. To avoid accidental fire or electric shock, do not twist the power cord or place it under
heavy objects.
4. The product should be connected to a power supply of the type described in the
operating instructions or as marked on the product.
5. To avoid hazard to children, carefully dispose of the product’s plastic packaging.
6. The phone line from Telecom Company or traditional PBX should always be
connected to the LINE or FXO connector. Incorrect connection to the PHONE/FAX or
FXS connector may damage the product.
Read all the instructions before using this product to avoid damage to the product.
First read the Quick Installation Guide for installation followed by this manual for
adjustments and advanced settings. If this document is in digital format, print out
the whole manual for easy installation.
Warning

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2.Preface
VST3300 Series was designed with the latest Voice Over IP (VoIP) technology. It acts as
a traditional telecom PBX, IP-PBX, SIP Server and SIP Client, but integrated together in
one device. It achieves high quality voice communication and FAX service by using low
cost Internet connection and so saves money while providing additional value added
services. This product features easy installation, high mobility and versatile applications.
VST3300 Series models are listed below:
SIP Channels (Default)
Model Name Analog Channels SIP Lines SIP Trunks
VST3305 3 1 FXO + 2 FXS 8 2
VST3306A 4 2 FXO + 2 FXS 12 2
VST3306B 4 4 FXS 12 2
VST3306C 4 4 FXO 12 2
VST3318A 16 8 FXO + 8FXS 24 2
VST3318D 16 4 FXO + 12 FXS 24 2
VST3318E 16 12 FXO + 4 FXS 24 2
Note: Volume of SIP Channel can be increased with purchase of expansion license keys.
Please contact your distributor for more information.
Optional accessories for the VST3318 model:
Modules Description
MP3208+ 4FXS + 4FXO
MP3008+ 8FXS
MP3108+ 8FXO
VST3300 Series is equipped with commercial PBX, IP-PBX, SIP Server and SIP Client
functions.
SIP devices (Gateway, IP Phone, Softphone, Wi-Fi phone, etc.) that comply with
RFC3261 standards can register to VST3300 Series devices and becoming part of the
whole IP-PBX system. Furthermore, making SIP call is the same as dialing between
extensions.
VST3300 Series also acts as a SIP Client by registering to ITSPs (Internet Telephony
Service Provider). Thus, users can also benefit from additional services provided by
ITSPs, such as free calls inside ITSP’s network and ITSP’s cost savings on calls to
PSTN.

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3.Introduction of Features
VST3300 Series is designed to be the most advanced fully distributed, stackable and
networking structure. It not only provides traditional PBX functions, but also the latest IP
switching technology for users around the world to share voice resources from the
IP-PBX. Its Lines (extensions) can connect an analog phone set, a fax machine or SIP
device complying with RFC3261. Its Trunk can connect to traditional CO line (PSTN) and
new generation Soft Switch. Below is a brief feature description.
3.1 Trunk Features
Trunk Groups
This function divides trunk into 2 groups, a local trunk and a SIP IP Trunk. Users can
make calls via a trunk group according to what call type they want.
Auto Trunk Selection
When an extension wants to make a trunk (PSTN or SIP) call, the user need only
dial the Trunk Group access code such as "9". Then, the system will select a free
trunk port in the selected trunk group automatically depending on the needed use.
This function works for one machine or all other machine that are cascaded together.
Specific Trunk Seizure
When an extension wants to make a trunk (PSTN) call from a remote site, the user
can seize a specific remote trunk in advance. When the dial tone of remote trunk is
heard, they can then dial the PSTN number. When this function is used, extension
barring is still under effect.
Trunk Class
Trunks can be grouped by detail for different trunk connection types, special
numbers or devices such as a door phone or for paging (speaker). Users can select
a specific trunk according to their purpose.
Call Barring
There are 6 barring classes for each extension. Each barring class can apply to each
extension to limit calls.
Transit Call
PSTN incoming calls can be transited out to another PSTN via the device under
password control. Users who aren’t at the office can save on PSTN calls via the
VoIP network.
Speed Dial
This machine provides 100 sets of Abbr. Dial numbers. Numbers that are too long
can be defined as a speed dial number. User can then quickly dial without
remembering long numbers.

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Direct Outward Dial
When the extension is seldom to make call to other extension, VST3300 Series can
make this extension to seize trunk automatically when phone set is pickup. User can
make trunk call directly without selecting or seizing different trunk.
3.2 Line Features
Call Pickup Group
Users can be grouped for Call Pickup purposes, such as Sales, R.D. with a total of
10 groups maximum. Users can pickup others' extension belonging to the same
group but not those belonging to others.
Group Hunting
A series of extensions can be grouped together and assigned an access code.
Incoming calls with that access code will be directed to the extension in that group
that is idle.
Hot Line
Extension can hotline to specified extension or PSTN number. When this hot lined
extension is picked up, the call route to specified extension or PSTN number is built.
Zone Paging
The (trunk) FXO port of VST3300 Series can connect with a paging (speaker)
system. Users can then make remote speaker broadcasts.
3.3 Phone Features
Call Transfer
VST3300 Series can make consulted transfers. An extension can transfer an
incoming call to any extension in the system, either at a local or remote site.
Call Park
When incoming calls are not answered by the right person, or the person answering
doesn't want to talk, the person answering can activate Call Park. The incoming call
is held and the caller will hear music. The person who answered can then give the
message of the caller to the right person by using the broadcast system. The right
person can retrieve the incoming call with his phone set using the park ID.
Music on Hold
When an incoming call is held or transferred, the system plays music for the caller
indicating his waiting status.
Automatic Call Release
VST3300 Series provides a busy tone detection function. If activated, this function
ensures a call release will be successful when (1) incoming trunk (PSTN) call is
answered by auto attendant (2) incoming trunk (PSTN) call make PSTN-IP-PSTN