Edge-Core VST3305 User manual

VST3300 Series
All-In-One IP PBX
Operation Manual
Edition 1.0
Update：2006/04/12
DOC No.: 9171004901

Operation Manual
1
Table of Contents
1. Safety Instructions.................................................................5
2. Preface.....................................................................................6
3. Introduction of Features........................................................7
3.1 Trunk Features............................................................................................................. 7
3.2 Line Features................................................................................................................ 8
3.3 Phone Features............................................................................................................ 8
3.4 Extension Features...................................................................................................... 9
3.5 System Features.......................................................................................................... 9
4. Appearance...........................................................................11
4.1 Panel.............................................................................................................................11
4.2 Module Appearance .................................................................................................. 12
4.3 LED indicators............................................................................................................ 12
4.4 Connection Ports....................................................................................................... 13
5. Planning of Extension..........................................................14
5.1 Extension Number..................................................................................................... 14
5.1.1 How to Know Default Extension No. from Web .......................................................14
5.1.2 How to Know Default Extension No. from Box.........................................................14
5.2 Configuration of Pickup Group ................................................................................ 15
5.2.1 Pickup Group for an Extension off This Machine.....................................................15
5.2.2 Call Pickup over the Other Machine ........................................................................16
5.3 1.SystemConfiguration of Extension Permission.................................................. 16
5.3.1 Permission of Outgoing Transit Calls.......................................................................16
5.3.2 Barring Class ...........................................................................................................18
5.4 Configuration to Join Operator Group.................................................................... 23
5.4.1 Operator on This Machine .......................................................................................23
5.4.2 Network Operator.....................................................................................................24
5.5 Change Extension Number...................................................................................... 26
5.5.1 Change Prefix of Extension .....................................................................................26
5.5.2 Configure Dedicate Extension Number....................................................................26

Operation Manual
2
6. Configuration of Trunk.........................................................27
6.1 Permission of Incoming Call Route to Trunk......................................................... 27
6.2 Allow Incoming Call Only (Incoming Only Trunk) ................................................. 28
7. Configuration of Abbreviated Dial ......................................29
8. Connecting a Traditional Analog PBX................................30
8.1 Connect FXS to PBX Analog Trunk........................................................................ 30
8.1.1 VST3300 Series Configuration..............................................................................30
8.1.2 Configuration on Analog PBX ..................................................................................30
8.2 Connect FXO to PBX Analog Line.......................................................................... 32
8.2.1 Configuration on VST3300 Series ...........................................................................33
8.2.2 Busy Tone Detection of PBX....................................................................................35
9. Working with Other VST3300 Series Products..................36
9.1 Stacking/Networking Configuration........................................................................... 36
9.1.1 Configure Different Port Numbers When Stacking...................................................36
9.1.2 Add Prefix / Extension Number................................................................................37
9.1.3 Input Information of Other Machine into Phonebook ...............................................38
9.1.4 Add Permission of Outgoing Transit to PSTN..........................................................41
10. Connect FAX Machine..........................................................44
11. System Greeting of DISA (Auto Attendant)........................45
11.1 Record System Greeting.......................................................................................... 46
11.2 Listen the Recorded Greeting.................................................................................. 47
12. Work with Voice Mail Product .............................................48
12.1 Basic Configuration of VM and VST3300 Series.................................................. 49
12.1.1 Configuration on VST3300 Series ...........................................................................49
12.1.2 Configuration on VM................................................................................................50
12.2 Message Configuration of VM and VST3300 Series........................................... 52
12.2.1 Use Call Forward Function of VST3300 Series to Connect VM ..............................52
12.2.2 Use VM Function of VST3300 Series and Busy Tone / Ring Back Detection
Function of VM.........................................................................................................54
12.3 Retrieve (listen) Message / New Message Notification Related Configuration55
12.4 Backup on VM System.............................................................................................. 57

Operation Manual
3
13. Create the Connection of SIP Device .................................58
13.1 Concept:...................................................................................................................... 58
13.2 SIP Line (SIP Proxy Server)..................................................................................... 58
13.2.1 Open a New Account...............................................................................................58
13.2.2 Specify a Channel to the New Created Account......................................................59
13.2.3 Registration of SIP Device (Client) ..........................................................................60
13.2.4 Check Registration Status .......................................................................................62
13.3 SIP Trunk Server........................................................................................................ 63
13.3.1 Register to SIP Telephony Server Provider .............................................................63
13.3.2 Configuration of SIP Trunk Dialing Behavior............................................................64
14. Configuration of Conference Call.......................................71
14.1 Configuration of a Single Conference Bridge........................................................ 71
14.1.1 Chairman is Unspecified Member............................................................................73
14.1.2 Specify Dedicated Member as Chairman ................................................................73
14.2 Configuration of Cascaded Conference Bridge.................................................... 74
15. Configuration of Other Application ....................................75
15.1 Call Forward ............................................................................................................... 75
15.1.1 General Call Forward...............................................................................................76
15.1.2 Secretarial Intercept Feature ...................................................................................78
15.1.3 Offnet Forward to Mobile Phone (Offnet PSTN) ......................................................78
15.2 Hotline Extension....................................................................................................... 81
15.3 Line Group.................................................................................................................. 82
15.4 Call Park...................................................................................................................... 83
15.4.1 Operation Procedure................................................................................................83
15.4.2 Analysis of Example.................................................................................................83
15.4.3 Configuration Method...............................................................................................85
15.4.4 Practice....................................................................................................................85
16. Connect to Special Device (Seize Specific Trunk) ............86
16.1 Connect Door Phone and Voice Broadcast System ............................................ 86
16.2 Connect Voice Broadcast System (for VST3305 Only)....................................... 87
17. Firmware Update and Backup.............................................88
17.1 File Types.................................................................................................................... 88
17.2 Update and Backup Firmware via Web.................................................................. 89

Operation Manual
4
17.2.1 Firmware Update .....................................................................................................89
17.2.2 Backup Firmware.....................................................................................................90
17.2.3 Application of MEM file ............................................................................................91
17.3 Update and Backup Firmware via FTP.................................................................. 94
17.3.1 Firmware Update by FTP Software..........................................................................94
17.4 Check Updated Version............................................................................................ 95
18. Appendix...............................................................................96
18.1 Management by System Console, and Telnet....................................................... 96
18.1.1 List of all commands................................................................................................96
18.2 Management by Phone set...................................................................................... 97
18.2.1 User of Extension Line.............................................................................................97
18.2.2 System Administrator...............................................................................................98

Operation Manual
5
1.Safety Instructions
1. Do not attempt to service the product yourself. Any servicing of this product should be
referred to qualified service personal.
2. To avoid electric shock, do not put your finger, pin, wire, or any other metal objects
into vents and gaps.
3. To avoid accidental fire or electric shock, do not twist the power cord or place it under
heavy objects.
4. The product should be connected to a power supply of the type described in the
operating instructions or as marked on the product.
5. To avoid hazard to children, carefully dispose of the product’s plastic packaging.
6. The phone line from Telecom Company or traditional PBX should always be
connected to the LINE or FXO connector. Incorrect connection to the PHONE/FAX or
FXS connector may damage the product.
Read all the instructions before using this product to avoid damage to the product.
First read the Quick Installation Guide for installation followed by this manual for
adjustments and advanced settings. If this document is in digital format, print out
the whole manual for easy installation.
Warning

Operation Manual
6
2.Preface
VST3300 Series was designed with the latest Voice Over IP (VoIP) technology. It acts as
a traditional telecom PBX, IP-PBX, SIP Server and SIP Client, but integrated together in
one device. It achieves high quality voice communication and FAX service by using low
cost Internet connection and so saves money while providing additional value added
services. This product features easy installation, high mobility and versatile applications.
VST3300 Series models are listed below:
SIP Channels (Default)
Model Name Analog Channels SIP Lines SIP Trunks
VST3305 3 1 FXO + 2 FXS 8 2
VST3306A 4 2 FXO + 2 FXS 12 2
VST3306B 4 4 FXS 12 2
VST3306C 4 4 FXO 12 2
VST3318A 16 8 FXO + 8FXS 24 2
VST3318D 16 4 FXO + 12 FXS 24 2
VST3318E 16 12 FXO + 4 FXS 24 2
Note: Volume of SIP Channel can be increased with purchase of expansion license keys.
Please contact your distributor for more information.
Optional accessories for the VST3318 model:
Modules Description
MP3208+ 4FXS + 4FXO
MP3008+ 8FXS
MP3108+ 8FXO
VST3300 Series is equipped with commercial PBX, IP-PBX, SIP Server and SIP Client
functions.
SIP devices (Gateway, IP Phone, Softphone, Wi-Fi phone, etc.) that comply with
RFC3261 standards can register to VST3300 Series devices and becoming part of the
whole IP-PBX system. Furthermore, making SIP call is the same as dialing between
extensions.
VST3300 Series also acts as a SIP Client by registering to ITSPs (Internet Telephony
Service Provider). Thus, users can also benefit from additional services provided by
ITSPs, such as free calls inside ITSP’s network and ITSP’s cost savings on calls to
PSTN.

Operation Manual
7
3.Introduction of Features
VST3300 Series is designed to be the most advanced fully distributed, stackable and
networking structure. It not only provides traditional PBX functions, but also the latest IP
switching technology for users around the world to share voice resources from the
IP-PBX. Its Lines (extensions) can connect an analog phone set, a fax machine or SIP
device complying with RFC3261. Its Trunk can connect to traditional CO line (PSTN) and
new generation Soft Switch. Below is a brief feature description.
3.1 Trunk Features
Trunk Groups
This function divides trunk into 2 groups, a local trunk and a SIP IP Trunk. Users can
make calls via a trunk group according to what call type they want.
Auto Trunk Selection
When an extension wants to make a trunk (PSTN or SIP) call, the user need only
dial the Trunk Group access code such as "9". Then, the system will select a free
trunk port in the selected trunk group automatically depending on the needed use.
This function works for one machine or all other machine that are cascaded together.
Specific Trunk Seizure
When an extension wants to make a trunk (PSTN) call from a remote site, the user
can seize a specific remote trunk in advance. When the dial tone of remote trunk is
heard, they can then dial the PSTN number. When this function is used, extension
barring is still under effect.
Trunk Class
Trunks can be grouped by detail for different trunk connection types, special
numbers or devices such as a door phone or for paging (speaker). Users can select
a specific trunk according to their purpose.
Call Barring
There are 6 barring classes for each extension. Each barring class can apply to each
extension to limit calls.
Transit Call
PSTN incoming calls can be transited out to another PSTN via the device under
password control. Users who aren’t at the office can save on PSTN calls via the
VoIP network.
Speed Dial
This machine provides 100 sets of Abbr. Dial numbers. Numbers that are too long
can be defined as a speed dial number. User can then quickly dial without
remembering long numbers.

Operation Manual
8
Direct Outward Dial
When the extension is seldom to make call to other extension, VST3300 Series can
make this extension to seize trunk automatically when phone set is pickup. User can
make trunk call directly without selecting or seizing different trunk.
3.2 Line Features
Call Pickup Group
Users can be grouped for Call Pickup purposes, such as Sales, R.D. with a total of
10 groups maximum. Users can pickup others' extension belonging to the same
group but not those belonging to others.
Group Hunting
A series of extensions can be grouped together and assigned an access code.
Incoming calls with that access code will be directed to the extension in that group
that is idle.
Hot Line
Extension can hotline to specified extension or PSTN number. When this hot lined
extension is picked up, the call route to specified extension or PSTN number is built.
Zone Paging
The (trunk) FXO port of VST3300 Series can connect with a paging (speaker)
system. Users can then make remote speaker broadcasts.
3.3 Phone Features
Call Transfer
VST3300 Series can make consulted transfers. An extension can transfer an
incoming call to any extension in the system, either at a local or remote site.
Call Park
When incoming calls are not answered by the right person, or the person answering
doesn't want to talk, the person answering can activate Call Park. The incoming call
is held and the caller will hear music. The person who answered can then give the
message of the caller to the right person by using the broadcast system. The right
person can retrieve the incoming call with his phone set using the park ID.
Music on Hold
When an incoming call is held or transferred, the system plays music for the caller
indicating his waiting status.
Automatic Call Release
VST3300 Series provides a busy tone detection function. If activated, this function
ensures a call release will be successful when (1) incoming trunk (PSTN) call is
answered by auto attendant (2) incoming trunk (PSTN) call make PSTN-IP-PSTN

Operation Manual
9
call. Busy tone detection can decide the trunk state of (PSTN) call to activate Call
Release.
Conference Call (optional)
When work with the Conference Bridge (optional), conference calls are available.
Each Conference Bridge provides one meeting room with 4 maximum lines or trunks
to join a conference. The volume of meeting rooms is unlimited.
3.4 Extension Features
Call Forward
Extensions can be forwarded to any extension (local or remote site). Forwarding
calls for All Calls, Busy, No Answer, Busy or No Answer.
Offnet (Mobile Phone, PSTN) Call Forward
This is a unique design of the VST3300 IP-PBX. When a user is unable to answer
their extension on the desktop, the Call Forward function can be configured so that
the incoming call is sent to the next device, such as mobile phone in the PSTN.
Never miss incoming calls. This rule for call forward also includes: All Calls, Busy, No
Answer, Busy or No Answer.
Secretarial Intercept
In manager/sectary situations, you can set all incoming call to manager to be filtered
by the secretary. The secretary can then decide to forward calls to the manager.
Timed Alarm
An extension can set an alarm via keypad on phone set. The phone set will ring
notifying you when time is reach; like Morning Call.
Do Not Disturb (DND)
When set, an extension can make outgoing calls, but incoming call are restricted.
3.5 System Features
Flexible Extension Numbering Plan
Extension numbers can be flexible configured according to needs. Users can
consider organization and original numbering plan of the company, user friendliness
and easy of memorization.
Selectable Tone/Ring Specification
VST3300 IP-PBX can select suitable Ring Back Tones, Dial Tones and Busy Tones
to fit local telecom specifications.
Call Detail Recording
The system provides trunk detail recording of (PSTN) calls that can be used for
billing purposes.
Emergency Telephone

Operation Manual
10
For models that have symmetric module (VST3305, VST3306A, VST3306D,
VST3318) they can connect PSTN and an extension directly for emergency call
shoud there be a loss of power.
Built-in DISA
DISA is built into this product for each incoming trunk and IP call. The greeting
section can be recorded by phone set.
Built-in Dialer
An ITSP dialer is built into this product. The system administrator can specify a
suitable ITSP (Internet Telephony Service Provider) anytime for international or long
distance calls. End users (extensions) of the system need not change their dialing
behavior.
Behind PBX Operation
The device is also able of connecting to traditional analog PBXs. Trunk ports and
Line ports of a traditional PBX can integrate with the VST3300 IP-PBX system to
fulfill the complete VoIP switch system and so share voice resource in different
places.
Voice Mail Integration
This product can connect to other commercial brand Voice Messaging devices with
extension ports, then it is able to support function like voice guidance and voice
messaging.
Networking & Stacking Service
This product is designed with distributed architecture, making reliability higher than
normal Client-Server structure IP-PBXs and increasing the ability to grow and fit
network requirements. Multiple units can create a single IP-PBX in a single location
of a LAN or, similarly, add multiple units in different locations to work together as a
single PBX system in a WAN.
Private IP Supporting
This device can work with Private IP under NAT, and with a Router using dynamic IP
in a WAN. This is very important for countries where few IP address are available.

Operation Manual
11
4.Appearance
This device can work together for stacking/networking. Below are the figures and LED
indicators of the units.
4.1 Panels
Front Panels
VST3318
VST3306 A/B/C/D
VST3305
Rear Panel
VST3318
VST3306A (FXS/FXO combinations vary depending on model)

Operation Manual
12
VST3305
4.2 Module Appearances
There are 3 modules (MP3008+, MP3108+, MP3208+) for the 8 and 16 port models.
For the installation of these modules, please refer to quick installation guide.
MP3008+ (8FXS)
MP3108+ (8FXO)
MP3208+ (4FXS + 4FXO)
4.3 LED indicators
Type Label LED Description
ON Network Linked UpLink/ACT FLASH Sending/Receiving data
packets
ON Transmission Rate is
100Mbps
10/100 Ethernet
100Mbps
OFF Transmission Rate is 10Mbps
ON Phone set is off the Hook,
loop current detected
LOOP/ RING OUT
(FXS) FLASH Ring signal sending
ON Answered, loop current
detected
Port Information
LOOP/ RING IN
(FXO) FLASH Ringing detected
Device PWR ON Power supply is normal

Operation Manual
13
ALARM ON Errors detected when auto
HW diagnostics running
ON CPU is operating normalActivity FLASH CPU is Running
ON Able to access NTP Server
(Time Server)
FLASH System is not connected or is
not currently connected to
NTP Server
NTP
OFF Not able to access NTP
Server
ON Registered to Community
Server
CMNT SRVR
OFF Not registered to Community
Server
ON All SIP Entities have
registered to another Proxy
Server (ITSP) successfully
FLASH SIP Entities have partially registered to another Proxy
Server (ITSP) successfully
ITSP
OFF
Not registered to Proxy
Server or SIP Entities failed
to register to another SIP
Proxy Server
4.4 Connection Ports
Terminal Label Description
FXS For analog phone sets or FAX machines
FXO For PSTN or trunk connections
Voice
BROADCAST (Only
available on
VST3305)
For an amplifier or speakers (earphone)
To WAN (MDI-X) RJ-45 MDI-X terminal, for WANNetwork
To LAN (MDI) RJ-45 MDI terminal, for LAN
CDR For Call Detail Recording
RS-232 CONSOLE For system console management

Operation Manual
14
5.Planning of Extension
There are two kinds of extensions for this machine. One type is for phone sets that
connect to this machine physically, and the other is for SIP extensions. A SIP extension
does not have to physically connect to the VST3300. The SIP extension terminal device
(SIP Phone, Softphone, wifi phone, etc) need only connect to the IP network and thus to
the VST3300 device.
The extensions here in this chapter are the physical extensions of the PBX. SIP
extensions, will be described in section 13 Create the Connection of SIP Device
5.1 Extension Numbers
The default physical extension numbers are 1011~1026 (physical ports available depend
on model type)
5.1.1 How to Find the Default Extension No. from Web
Web Path: 2.Channel\2.1.Summary
Pick the Channel you wish to configure that is of type FXS, note its extension number.
1011 means its extension number is 1011, and so on.
To configure that channel, click its St (Status) icon to enter the sub-configuration menu.
5.1.2 How to Find the Default Extension No. from Box
For 3 or 4 port models, check the machine label. Example below is of the 4 port model.
1 2 3 4
FXS FXO
Only FXS ports can acts as extensions. 1 means the extension is 1011. 2 means the extension is
1012, and so on.
For the16 port model, please check the matching table below.

Operation Manual
15
No. printed on panel
Model Group Location
Extension number, only
FXS are extensions
1 2 3 4Group 1 Lower module (S1), 4 ports
of left side
1011 1012 1013 1014
1 2 3 4Group 2 Lower module (S1), 4 ports
of right side
1015 1016 1017 1018
1 2 3 4Group 3 Upper module (S2), 4 ports
of left side
1019 1020 1021 1022
1 2 3 4
VST3318
Group 4 Upper module (S2), 4 ports
of right side
1023 1024 1025 1026
5.2 Configuration of Pickup Group
Pickup groups can be configured for FXS ports and users in the same group can pick up
each other's extensions.
5.2.1 Pickup Group for an Extension of This Machine
Web Path: 2.Channel\2.1.Summary
Select the Channel with a type of FXS and click its St (Status) icon.
A window will pop up. Select a Group ID number from the My Pick Up Group drop-down
menu. Select Yes in the Picked up By Others Control area to allow this function.

Operation Manual
16
5.2.2 Call Pickup from another Machine
Call Pickup can be used for extensions belonging to the same pickup group, but different
machines. However, please consider the following issues before configuration:
zThe extension lines defined in a Call Pickup Group should be within hearing
range of rings. This reduces missed calls if extensions are far apart or
accidental call pickup of calls not in the same Pickup Group.
zThe extension lines defined in the same Call Pickup Group must be under the
same Subnet. Extensions configured in the same Pickup Group ID cannot pick
up a call not in the same Subnet.
zMaximum 9 groups can be defined for Call Pickup.
zUsing VPN applications, it is possible to have the same Subnet for two branch
offices in different locations. Should this occur, separate them into different
Subnets, such as 192.168.1.xxx and 192.168.2.xxx, to avoid accidental pickup
from a different office.
Note: extension lines can be configured individually if call pickup is set or not.
5.3 System Configuration for Extension Permission
There are two kinds of permission for extensions. One is to limit use of the auto routing
function that makes PSTN call via this machine, called Outgoing Transit Permission. The
other is to limit users making PSTN calls with certain prefix number when user had
seized trunk (PSTN), called barring.
5.3.1 Permission of Outgoing Transit Calls
The feature Outgoing Transit Call enables remote devices to make or transfer a call to
PSTN line via this machine.

Operation Manual
17
Because charges for lines calling to PSTN are paid by the owner of this machine, only
the calls from the remote gateway with permission are allowed to make outgoing calls
through trunk of this machine. VST3300 Series defines three Route types to the different
equipments. Each remote e will be assigned a Route Type for Outgoing Transit Call via
this machine.
zLocal : Only local calls are allowed
zToll Call : Only local and toll calls are allowed
There is a "Permission List of Outgoing Transit"in this machine; the devices that have
permission to make Outgoing Transit call are listed here. The list records information of:
zMAC Address
zPhone Number
zRoute Type
Outgoing Transit permission of a machine itself is already entered by default when
shipped. Users of the machine can make PSTN calls directly or make PSTN calls when
PSTN trunk is seized. For one unit no additional Outgoing permission configuration is
required. If another unit wishes to make a trunk (PSTN) call via this machine, see the
following instructions.
1. Enter the MAC address and the telephone number of the remote device to be
permitted. MAC Address can be found on the bottom label of the machine. The
example below is 00-03-62-80-27-37
MAC Address of
this machine

Operation Manual
18
2. Choose the Route Type from Local, Toll
3. Click Button
Web Path：1.System\1.3.Outgoing Permission
The "+ "sign followed by the MAC Address in the Outgoing Permission List means
that device is allowed to make Outgoing Transit calls and to seize remote trunks from the
FXO ports of this machine.
5.3.2 Barring Class
The main purpose of Barring is to allow or disallow extensions to make PSTN trunk calls
that start from certain digits (prefix). For the example, in Taiwan, 0 is used for long
distance calls and 002 for international call.
For VST3300 Series, there are a maximum of six Barring Classes of any pre-defined
barring rule that can apply to each individual extension. For example, the ability to dial a
phone number can be defined in the Barring Class table. For each extension line, only
one Barring Class can be selected.
Attention: Barring class only control phone calls that seize a trunk first, then dial
List of devices already
Permitted to use the
device’s trunks
Entry Blanks for
steps 1 and 2