Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

This page intentionally left blank

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 1 of 233
UCM6510 IP PBX User Manual
Index
CHANGE LOG .........................................................................................12
FIRMWARE VERSION 1.0.0.25..........................................................................................................12
WELCOME...............................................................................................13
PRODUCT OVERVIEW............................................................................15
FEATURE HIGHTLIGHTS...................................................................................................................15
TECHNICAL SPECIFICATIONS .........................................................................................................16
INSTALLATION........................................................................................19
EQUIPMENT PACKAGING.................................................................................................................19
CONNECT YOUR UCM6510 ..............................................................................................................19
CONNECT THE UCM6510...........................................................................................................19
SAFETY COMPLIANCES ...................................................................................................................21
WARRANTY........................................................................................................................................21
GETTING STARTED................................................................................23
USE THE LCD MENU .........................................................................................................................23
USE THE LED INDICATORS..............................................................................................................25
USE THE WEB GUI ............................................................................................................................26
ACCESS WEB GUI ......................................................................................................................26
WEB GUI CONFIGURATIONS.....................................................................................................27
WEB GUI LANGUAGES...............................................................................................................27
SAVE AND APPLY CHANGES.....................................................................................................28
MAKE YOUR FIRST CALL..................................................................................................................29
SYSTEM SETTINGS................................................................................31
NETWORK SETTINGS.......................................................................................................................31
BASIC SETTINGS........................................................................................................................31
802.1X ..........................................................................................................................................36
STATIC ROUTES..........................................................................................................................38
PORT FORWORDING..................................................................................................................40
FIREWALL...........................................................................................................................................42
STATIC DEFENSE .......................................................................................................................42
DYNAMIC DEFENSE...................................................................................................................44
FAIL2BAN.....................................................................................................................................46

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 2 of 233
CHANGE PASSWORD .......................................................................................................................46
LDAP SERVER....................................................................................................................................47
LDAP SERVER CONFIGURATIONS ...........................................................................................47
LDAP PHONEBOOK ....................................................................................................................49
LDAP CLIENT CONFIGURATIONS .............................................................................................50
HTTP SERVER....................................................................................................................................52
EMAIL SETTINGS...............................................................................................................................53
TIME SETTINGS.................................................................................................................................55
AUTO TIME UPDATING...............................................................................................................55
SET TIME MANUALLY .................................................................................................................57
NTP SERVER......................................................................................................................................58
PROVISIONING .......................................................................................59
OVERVIEW .........................................................................................................................................59
AUTO PROVISIONING .......................................................................................................................59
MANUAL PROVISIONING ..................................................................................................................62
DISCOVERY.................................................................................................................................62
ASSIGNMENT..............................................................................................................................63
CREATE NEW DEVICE................................................................................................................64
PROVISIONING ...........................................................................................................................64
EXTENSIONS...........................................................................................65
CREATE NEW USER..........................................................................................................................65
CREATE NEW SIP EXTENSION .................................................................................................65
CREATE NEW IAX EXTENSION .................................................................................................68
CREATE NEW FXS EXTENSION................................................................................................71
BATCH ADD EXTENSIONS................................................................................................................75
BATCH ADD SIP EXTENSIONS ..................................................................................................75
BATCH ADD IAX EXTENSIONS ..................................................................................................77
EDIT EXTENSION...............................................................................................................................80
EXPORT EXTENSIONS......................................................................................................................81
IMPORT EXTENSIONS.......................................................................................................................81
EMAIL TO USER.................................................................................................................................82
ANALOG TRUNKS ..................................................................................85
ANALOG TRUNKS CONFIGURATION...............................................................................................85
PSTN DETECTION.............................................................................................................................87
ANALOG HARDWARE CONFIGURATION.........................................................................................91
DIGITAL TRUNKS....................................................................................93
DIGITAL HARDWARE CONFIGURATION..........................................................................................93

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 3 of 233
DIGITAL TRUNK CONFIGURATION.................................................................................................102
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS..........................................................103
DIGITAL TRUNK TROUBLESHOOTING ..........................................................................................103
DATA TRUNK.........................................................................................105
VOIP TRUNKS .......................................................................................107
VOIP TRUNK CONFIGURATION......................................................................................................107
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS...............................................................114
CALL ROUTES ......................................................................................117
OUTBOUND ROUTES......................................................................................................................117
INBOUND ROUTES..........................................................................................................................119
INBOUND RULE CONFIGURATIONS.......................................................................................119
BLACKLIST CONFIGURATIONS...............................................................................................122
CONFERENCE BRIDGE........................................................................125
CONFERENCE BRIDGE CONFIGURATIONS ..........................................................................125
JOIN A CONFERENCE CALL....................................................................................................127
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................127
DURING THE CONFERENCE...................................................................................................128
RECORD CONFERENCE..........................................................................................................129
IVR .........................................................................................................131
CONFIGURE IVR..............................................................................................................................131
CREATE IVR PROMPT.....................................................................................................................133
RECORD NEW IVR PROMPT ...................................................................................................133
UPLOAD IVR PROMPT..............................................................................................................134
LANGUAGE SETTINGS FOR VOICE PROMPT....................................135
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................135
VOICEMAIL............................................................................................139
CONFIGURE VOICEMAIL ................................................................................................................139
ACCESS VOICEMAIL.......................................................................................................................140
VOICEMAIL EMAIL SETTINGS ........................................................................................................141
CONFIGURE VOICEMAIL GROUP ..................................................................................................143
RING GROUP.........................................................................................145
CONFIGURE RING GROUP.............................................................................................................145

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 4 of 233
PAGING AND INTERCOM GROUP .......................................................147
CONFIGURE PAGING/INTERCOM GROUP....................................................................................147
CALL QUEUE ........................................................................................149
CONFIGURE CALL QUEUE .............................................................................................................149
EXTENSION GROUPS...........................................................................153
CONFIGURE EXTENSION GROUPS ..............................................................................................153
USE EXTENSION GROUPS.............................................................................................................153
PICKUP GROUPS..................................................................................155
CONFIGURE PICKUP GROUPS......................................................................................................155
MUSIC ON HOLD...................................................................................157
FAX/T.38.................................................................................................159
CONFIGURE FAX/T.38 .....................................................................................................................159
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................160
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................162
DISA.......................................................................................................163
BLF AND EVENT LIST...........................................................................165
BLF....................................................................................................................................................165
EVENT LIST......................................................................................................................................165
DIAL BY NAME......................................................................................169
DIAL BY NAME CONFIGURATION...................................................................................................169
CALL FEATURES ..................................................................................173
FEATURE CODES ............................................................................................................................173
CALL RECORDING...........................................................................................................................176
CALL PARK .......................................................................................................................................177
PARK A CALL.............................................................................................................................177
RETRIEVE THE PARKED CALL................................................................................................177
INTERNAL OPTIONS.............................................................................179
INTERNAL OPTIONS/GENERAL .....................................................................................................179
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................181
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................181

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 5 of 233
INTERNAL OPTIONS/STUN MONITOR...........................................................................................182
IAX SETTINGS.......................................................................................183
IAX SETTINGS/GENERAL................................................................................................................183
IAX SETTINGS/REGISTRATION......................................................................................................183
IAX SETTINGS/STATIC DEFENSE ..................................................................................................184
SIP SETTINGS.......................................................................................187
SIP SETTINGS/GENERAL................................................................................................................187
SIP SETTINGS/MISC........................................................................................................................188
SIP SETTINGS/SESSION TIMER.....................................................................................................188
SIP SETTINGS/TCP and TLS...........................................................................................................189
SIP SETTINGS/NAT..........................................................................................................................190
SIP SETTINGS/TOS..........................................................................................................................191
STATUS AND REPORTING...................................................................193
PBX STATUS.....................................................................................................................................193
TRUNKS.....................................................................................................................................193
EXTENSIONS.............................................................................................................................194
QUEUES.....................................................................................................................................196
CONFERENCE ROOMS............................................................................................................197
INTERFACES STATUS...............................................................................................................197
DIGITAL CHANNELS STATUS...................................................................................................199
PARKING LOT............................................................................................................................200
SYSTEM STATUS.............................................................................................................................201
GENERAL...................................................................................................................................202
NETWORK .................................................................................................................................202
STORAGE USAGE.....................................................................................................................203
RESOURCE USAGE..................................................................................................................203
SYSTEM EVENTS ............................................................................................................................204
ALERT EVENTS LIST ................................................................................................................204
ALERT LOG................................................................................................................................206
ALERT CONTACT......................................................................................................................207
CDR...................................................................................................................................................207
DOWNLOADED CDR FILE........................................................................................................209
STATISTICS................................................................................................................................ 211
RECORDING FILES...................................................................................................................212
CDR API CONFIGURATION FILES ...........................................................................................213
UPGRADING AND MAINTENANCE......................................................219
UPGRADING.....................................................................................................................................219

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 6 of 233
UPGRADING VIA NETWORK....................................................................................................219
UPGRADING VIA LOCAL UPLOAD...........................................................................................220
NO LOCAL FIRMWARE SERVERS...........................................................................................222
BACKUP............................................................................................................................................222
LOCAL BACKUP ........................................................................................................................223
DATA SYNC................................................................................................................................223
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................224
CLEANER..........................................................................................................................................225
RESETAND REBOOT......................................................................................................................226
SYSLOG............................................................................................................................................227
TROUBLESHOOTING ......................................................................................................................228
ETHERNET CAPTURE..............................................................................................................228
IP PING.......................................................................................................................................228
TRACEROUTE...........................................................................................................................229
PRI/SS7/MFC/R2 SIGNALING TRACE......................................................................................229
ANALOG RECORD TRACE.......................................................................................................230
EXPERIENCING THE UCM6510 SERIES IP PBX.................................233

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 7 of 233
Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications.................................................................................................................16
Table 2: UCM6510 Equipment Packaging..................................................................................................19
Table 3: LCD Menu Options........................................................................................................................24
Table 4: UCM6510 LED INDICATORS .......................................................................................................25
Table 5: UCM6510 Network Settings->Basic Settings................................................................................31
Table 6: UCM6510 Network Settings->802.1X ...........................................................................................37
Table 7: UCM6510 Network Settings->Static Routes .................................................................................38
Table 8: UCM6510 Network Settings->Port Forwarding.............................................................................40
Table 9: UCM6510 Firewall->Static Defense->Current Service..................................................................42
Table 10: Typical Firewall Settings..............................................................................................................43
Table 11: Firewall Rule Settings..................................................................................................................43
Table 12: UCM6510 Firewall Dynamic Defense .........................................................................................44
Table 13: Fail2Ban Settings ........................................................................................................................46
Table 14: HTTP Server Settings..................................................................................................................53
Table 15: Email Settings..............................................................................................................................53
Table 16: Auto Time Updating.....................................................................................................................56
Table 17: Auto Provision Settings ...............................................................................................................61
Table 18: SIP Extension Configuration Parameters....................................................................................65
Table 19: IAX Extension Configuration Parameters....................................................................................69
Table 20: FXS Extension Configuration Parameters ..................................................................................71
Table 21: Batch Add SIP Extension Parameters.........................................................................................75
Table 22: Batch Add IAX Extension Parameters.........................................................................................77
Table 23: Analog Trunk Configuration Parameters .....................................................................................85
Table 24: PSTN Detection for Analog Trunk ...............................................................................................90
Table 25: Analog Hardware Configuration Parameters...............................................................................92
Table 26: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE .....................................94
Table 27: Digital Hardware Configuration Parameters: E1 - SS7...............................................................96
Table 28: Digital Hardware Configuration Parameters: E1 - MFC/R2.........................................................97
Table 29: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE..................................99
Table 30: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................100
Table 31: Digital Trunk Configuration Parameters ....................................................................................102
Table 32: Data Trunk Configuration Parameters.......................................................................................106
Table 33: SIP Trunk Configuration Parameters.........................................................................................107
Table 34: IAX Trunk Configuration Parameters......................................................................................... 111
Table 35: Outbound Route Configuration Parameters.............................................................................. 117
Table 36: Inbound Rule Configuration Parameters...................................................................................120
Table 37: Conference Bridge Configuration Parameters ..........................................................................125
Table 38: Conference Caller IVR Menu ....................................................................................................129

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 8 of 233
Table 39: IVR Configuration Parameters ..................................................................................................131
Table 40: Voicemail Settings.....................................................................................................................139
Table 41: Voicemail IVR Menu..................................................................................................................140
Table 42: Voicemail Email Settings...........................................................................................................142
Table 43: Voicemail Group Settings..........................................................................................................143
Table 44: Ring Group Parameters ............................................................................................................145
Table 45: Paging/Intercom Group Configuration Parameters...................................................................147
Table 46: Call Queue Configuration Parameters ......................................................................................149
Table 47: FAX/T.38 Settings......................................................................................................................159
Table 48: DISA Settings ............................................................................................................................163
Table 49: Event List Settings.....................................................................................................................166
Table 50: UCM6510 Feature Codes .........................................................................................................173
Table 51: Internal Options/General ...........................................................................................................179
Table 52: Internal Options/Jitter Buffer......................................................................................................181
Table 53: Internal Options/RTP Settings...................................................................................................181
Table 54: Internal Options/STUN Monitor.................................................................................................182
Table 55: IAX Settings/General.................................................................................................................183
Table 56: IAX Settings/Registration ..........................................................................................................183
Table 57: IAX Settings/Static Defense ......................................................................................................184
Table 58: SIP Settings/General.................................................................................................................187
Table 59: SIP Settings/Misc ......................................................................................................................188
Table 60: SIP Settings/Session Timer.......................................................................................................188
Table 61: SIP Settings/TCP and TLS........................................................................................................189
Table 62: SIP Settings/NAT.......................................................................................................................190
Table 63: SIP Settings/ToS........................................................................................................................191
Table 64: Trunk Status...............................................................................................................................193
Table 65: Extension Status........................................................................................................................195
Table 66: Agent Status ..............................................................................................................................196
Table 67: Interface Status Indicators.........................................................................................................197
Table 68: Digital Channel Status Indicators ..............................................................................................200
Table 69: Parking Lot Status .....................................................................................................................201
Table 70: System Status->General ...........................................................................................................202
Table 71: System Status->Network...........................................................................................................202
Table 72: CDR Filter Criteria.....................................................................................................................208
Table 73: CDR Statistics Filter Criteria......................................................................................................212
Table 74: CDR API Configuration Files.....................................................................................................213
Table 75: CDR API URI Parameters .........................................................................................................214
Table 76: Network Upgrade Configuration................................................................................................220
Table 77: Data Sync Configuration ...........................................................................................................224
Table 78: Cleaner Configuration ...............................................................................................................226

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 9 of 233
Table of Figures
UCM6510 IP PBX User Manual
Figure 1: UCM6510 Front View...................................................................................................................19
Figure 2: UCM6510 Back View...................................................................................................................19
Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out.............................................................................20
Figure 4: UCM6510 web GUI Login Page ..................................................................................................26
Figure 5: UCM6510 web GUI Language.....................................................................................................28
Figure 6: UCM6510 web GUI: Apply Changes ...........................................................................................29
Figure 7: UCM6510 Network Interface Method: Route...............................................................................34
Figure 8: UCM6510 Network Interface Method: Switch..............................................................................35
Figure 9: UCM6510 Network Interface Method: Dual.................................................................................36
Figure 10: UCM6510 Using 802.1X as Client.............................................................................................36
Figure 11: UCM6510 Using 802.1X EAP-MD5...........................................................................................37
Figure 12: UCM6510 Static Route Sample.................................................................................................39
Figure 13: UCM6510 Static Route Configuration........................................................................................39
Figure 14: UCM6510 Port Forwarding Configuration .................................................................................41
Figure 15: GXP2160 Web Access Using UCM6510 Port Forwarding ........................................................41
Figure 16: Create New Firewall Rule..........................................................................................................43
Figure 17: Configure Dynamic Defense......................................................................................................45
Figure 18: LDAP Server Configurations......................................................................................................48
Figure 19: Default LDAP Phonebook DN....................................................................................................48
Figure 20: Default LDAP Phonebook Attributes..........................................................................................49
Figure 21: Add LDAP Phonebook ...............................................................................................................49
Figure 22: Edit LDAP Phonebook...............................................................................................................50
Figure 23: GXP2200 LDAP Phonebook Configuration ...............................................................................52
Figure 24: UCM6510 Email Settings...........................................................................................................54
Figure 25: UCM6510 Email Settings: Send Test Email...............................................................................55
Figure 26: Set Time Manually .....................................................................................................................57
Figure 27: UCM6510 Zero Config...............................................................................................................60
Figure 28: Auto Provision Settings..............................................................................................................61
Figure 29: Auto Discover.............................................................................................................................62
Figure 30: Discovered Devices...................................................................................................................63
Figure 31: Assign Extension To Device.......................................................................................................63
Figure 32: Create New Device....................................................................................................................64
Figure 33: Export Extensions......................................................................................................................81
Figure 34: Export Extensions......................................................................................................................81
Figure 35: Email To User: Prompt Information............................................................................................82
Figure 36: Email To User: Account Registration Information and QR Code ...............................................83
Figure 37: Email To User: LDAP Client Information and QR Code.............................................................83
Figure 38: UCM6510 FXO Tone Settings ...................................................................................................88

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 10 of 233
Figure 39: UCM6510 PSTN Detection........................................................................................................88
Figure 40: UCM6510 PSTN Detection: Auto Detect...................................................................................89
Figure 41: UCM6510 PSTN Detection: Semi-Auto Detect .........................................................................89
Figure 42: FXS Ports Signaling Preference................................................................................................91
Figure 43: FXO Ports ACIM Settings ..........................................................................................................91
Figure 44: Digital Hardware Configuration..................................................................................................93
Figure 45: Troubleshooting Digital Trunks ................................................................................................104
Figure 46: Data Trunk Web Page..............................................................................................................105
Figure 47: Data Trunk Configuration.........................................................................................................106
Figure 48: DOD extension selection ......................................................................................................... 115
Figure 49: Edit DOD..................................................................................................................................115
Figure 50: Blacklist Configuration Parameters..........................................................................................122
Figure 51: Conference Invitation From web GUI ......................................................................................127
Figure 52: Conference Recording.............................................................................................................130
Figure 53: Click On Prompt To Create IVR Prompt ..................................................................................133
Figure 54: Record New IVR Prompt .........................................................................................................133
Figure 55: Upload IVR Prompt..................................................................................................................134
Figure 56: Language Settings for Voice Prompt.......................................................................................136
Figure 57: Voice Prompt Package List......................................................................................................136
Figure 58: New Voice Prompt Language Added.......................................................................................137
Figure 59: Voicemail Email Settings .........................................................................................................142
Figure 60: Voicemail Group.......................................................................................................................143
Figure 61: Ring Group...............................................................................................................................145
Figure 62: Ring Group Configuration........................................................................................................146
Figure 63: Paging/Intercom Group............................................................................................................147
Figure 64: Page/Intercom Group Settings ................................................................................................148
Figure 65: Call Queue...............................................................................................................................149
Figure 66: Agent Login Settings................................................................................................................151
Figure 67: Edit Extension Group...............................................................................................................153
Figure 68: Select Extension Group in Outbound Route............................................................................154
Figure 69: Edit Pickup Group....................................................................................................................155
Figure 70: Music On Hold Default Class...................................................................................................157
Figure 71: Configure Analog Trunk without Fax Detection .......................................................................160
Figure 72: Configure Extension For Fax Machine ....................................................................................161
Figure 73: Configure Inbound Rule for Fax...............................................................................................161
Figure 74: Create Fax Extension ..............................................................................................................162
Figure 75: Inbound Route to Fax Extension .............................................................................................162
Figure 76: Create New DISA.....................................................................................................................163
Figure 77: Create New Event List.............................................................................................................166
Figure 78: Create Dial By Name Group....................................................................................................169
Figure 79: Dial By Name Group In IVR Key Pressing Events ..................................................................170

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 11 of 233
Figure 80: Dial By Name Group In Inbound Route...................................................................................170
Figure 81: Configure Extension First Name And Last Name....................................................................171
Figure 82: Download Recording File from CDR Page..............................................................................177
Figure 83: Status->PBX Status .................................................................................................................193
Figure 84: Trunk Status.............................................................................................................................193
Figure 85: Extension Status ......................................................................................................................195
Figure 86: Queue Status...........................................................................................................................196
Figure 87: Conference Room Status.........................................................................................................197
Figure 88: Digital Channels Status............................................................................................................200
Figure 89: Parking Lot Status....................................................................................................................201
Figure 90: System Status->Storage Usage...............................................................................................203
Figure 91: System Status->Resource Usage............................................................................................204
Figure 92: System Events->Alert Events Lists: Disk Usage .....................................................................204
Figure 93: System Events->Alert Events Lists: Modify Admin Password.................................................205
Figure 94: System Events->Alert Events Lists: Memory Usage...............................................................205
Figure 95: System Events->Alert Events Lists: System Reboot...............................................................205
Figure 96: System Events->Alert Events Lists: System Update...............................................................206
Figure 97: System Events->Alert Events Lists: System Crash.................................................................206
Figure 98: System Events->Alert Log.......................................................................................................207
Figure 99: CDR Filter ................................................................................................................................208
Figure 100: Call Report.............................................................................................................................209
Figure 101: Call Report Entry with Audio Recording File..........................................................................209
Figure 102: Downloaded CDR File Sample - Call To Shows "s" ..............................................................210
Figure 103: Downloaded CDR File Sample - Source Channel and Dest Channel 1................................210
Figure 104: Downloaded CDR File Sample - Source Channel and Dest Channel 2................................ 211
Figure 105: Downloaded CDR File Sample - Source Channel and Dest Channel 3................................ 211
Figure 106: CDR Statistics........................................................................................................................212
Figure 107: Network Upgrade...................................................................................................................219
Figure 108: Local Upgrade........................................................................................................................220
Figure 109: Upgrading Firmware Files......................................................................................................221
Figure 110: Reboot UCM6510 ..................................................................................................................221
Figure 111: Local Backup..........................................................................................................................223
Figure 112: Data Sync...............................................................................................................................224
Figure 113: Restore UCM6510 from Backup File.....................................................................................225
Figure 114: Cleaner...................................................................................................................................226
Figure 115: Reset and Reboot..................................................................................................................227
Figure 116: Ethernet Capture....................................................................................................................228
Figure 117: PING.......................................................................................................................................229
Figure 118: Traceroute..............................................................................................................................229
Figure 119: Troubleshooting Analog Trunks..............................................................................................231

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 12 of 233
CHANGE LOG
This section documents significant changes from previous versions of the UCM6510 user manual. Only
major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
FIRMWARE VERSION 1.0.0.25
This is the initial version.

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 13 of 233
WELCOME
Thank you for purchasing Grandstream UCM6510 IP PBX appliance. The UCM6510 is an innovative IP
PBX appliance for E1/T1/J1 networks that brings enterprise-grade unified communications and security
protection to enterprises, small-to-medium businesses (SMBs), retail environments and residential
settings in an easy-to-manage fashion. Powered by an advanced hardware platform and revolutionary
software functionalities, the UCM6510 offers a breakthrough turnkey solution for converged voice, video,
data, fax, security surveillance, and mobility applications out of the box without any extra license fees or
recurring costs.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adapter with the UCM6510 as it may cause damage to the products
and void the manufacturer warranty.

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 14 of 233
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 15 of 233
PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
1 GHz quad-core Cortex A9 application processor, large memory (1GB DDR3 RAM, 32GB Flash),
and dedicated high performance multi-core DSP array for advanced voice processing
1 Integrated 1 T1/E1/J1 interface, 2 PSTN trunk FXO ports, 2 analog telephone/Fax FXS ports with
lifeline capability in case of power outage, and up to 50 SIP trunk accounts
Hardware DSP based 128ms-tail-length carrier-grade line echo cancellation (LEC), hardware based
caller ID/call progress tone and smart automated impedance matching for various countries
Gigabit network port(s) with integrated PoE, USB, SD card; integrated NAT router with advanced QoS
support
Strong defense against malicious attacks (Fail2ban, Whitelist, Blacklist, alerts, etc.)
Data communication via T1/E1/J1 and data-voice combined communication via T1/E1/J1 with SS7 or
PRI
Supports up to 2000 SIP endpoint registrations, up to 200 concurrent calls (up to 100 SRTP
encrypted concurrent calls), and up to 64 conference attendees
Flexible dial plan, call routing, site peering, call recording (manual and automatic per SIP call and SIP
trunk), central control panel for endpoints, integrated NTP server, and integrated LDAP contact
directory
Automated detection and provisioning of IP phones, video phones, ATAs, gateways, SIP cameras,
and other endpoints for easy deployment
Strongest-possible security protection using SRTP, TLS, and HTTPS with hardware encryption
accelerator
Redundant power supply, advanced support for Hot Standby Clustering and High Availability to
minimize system down time (pending)
Automatic export of previous day’s data; periodically cleans up user data

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 16 of 233
TECHNICAL SPECIFICATIONS
Table 1: Technical Specifications
Interfaces
Analog Telephone FXS Ports
2 RJ11 ports (both with lifetime capability in case of power outage)
PSTN Line FXO Ports
2 RJ11 ports (both with lifeline capability in case of power outage)
T1/E1/J1 Interface
1 RJ45 port
Network Interfaces
Dual Gigabit ports (switched or routed) with PoE;
A 3rd Gigabit port for Hot-Standby Clustering
NAT Router
Yes (user configurable)
Peripheral Ports
USB, SD
LED Indicators
Power 1/2, PoE, USB, SD, T1/E1/J1, FXS 1/2, FXO 1/2, LAN, WAN,
Cluster Heartbeat
LCD Display
128x32 dot matrix graphic LCD with DOWN and OK buttons
Reset Switch
Yes, long press for factory reset and short press for reboot
Voice/Video Capabilities
Voice-over-Packet
Capabilities
LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier
grade Line Echo Cancellation, Dynamic Jitter Buffer, Modem detection
and auto-switch to G.711
Voice and Fax Codecs
G.711 A-law/U-law, G.722, G.723.1 5.3K/6.3K, G.726, G.729A/B, iLBC,
GSM, AAL2-G.726-32, ADPCM; T.38
Video Codecs
H.264, H.263, H.263+
QoS
Layer 3 QoS, Layer 2 QoS
Signaling and Control
DTMF Methods
In Audio, RFC2833, and SIP INFO
Digital Signaling
PRI, SS7, MFC/R2
Provisioning Protocol and
Plug-and-Play
TFTP/HTTP/HTTPS, auto-discovery & auto-provisioning of Grandstream
IP endpoints via ZeroConfig (DHCP Option 66/multicast SIP
SUBSCRIBE/mDNS), eventlist between local and remote trunks
Network Protocols
TCP/UDP/IP, RTP/RTCP, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP,
SSH, HTTP/HTTPS, PPPoE, SIP (RFC3261), STUN, SRTP, TLS, LDAP,
HDLC, HDLC-ETH, PPP, Frame Relay (pending)
Disconnect Methods
Call Progress Tone, Polarity Reversal, Hook Flash Timing, Loop Current
Disconnect, Busy Tone
Security

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 17 of 233
Media
SRTP, TLS, HTTPS, SSH
Advanced Defense
Fail2ban, alert events, Whitelist, Blacklist, strong password based access
control
Physical
Universal Power Supply
Input: 100-240VAC, 50-60Hz; Output: DC+12VDC, 1.5A
Physical
Unit Weight: 2.165 KG; Package weight: 3.012 KG
Dimensions
440mm (L) x 185mm (W) x 44mm (H)
Environmental
Operating: 32 - 113oF / 0 - 45oC, Humidity 10-90% (non-condensing)
Storage: 14 - 140oF / -10 - 60oC, Humidity 10-90% (non-condensing)
Mounting
Rack mount and Desktop
Additional Features
Multi-language Support
English, Simplified Chinese, Traditional Chinese, Spanish, French,
Portuguese, German, Russian, Italian, Polish, Czech for web GUI;
Customizable IVR/voice prompts for English, Chinese, British English,
German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese,
Russian, Swedish, Turkish, Hebrew and Arabic
Caller ID
Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 - BT, NTT Japan
(pending)
Polarity Reversal/ Wink
Yes, with enable/disable option upon call establishment and termination
Call Center
Multiple configurable call queues, automatic call distribution (ACD)
based on agent skills/availability/busy level, in-queue announcement
Customizable Auto Attendant
Up to 5 layers of IVR (Interactive Voice Response)
Maximum Call Capacity
Up to 2000 registered SIP endpoints, up to 200 concurrent calls
Conference Bridges
Up to 8 bridges, up to 64 simultaneous conference attendees
Call Features
Call park, call forward, call transfer, DND, DISA, ring group, pickup
group, blacklist, paging/intercom and etc
Compliance
FCC: Part 15 (CFR 47) Class B, Part 68
CE: EN55022 Class B, EN55024, EN61000-3-2, EN61000-3-3,
EN60950-1, TBR21, RoHS
A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS
60950, AS/ACIF S002
ITU-T K.21 (Basic Level); UL 60950 (power adapter)
T1: TIA-968-B Section 5.2.4
E1: TBR12/TBR13, E1: AS/ACIF

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 18 of 233
This page intentionally left blank