Grandstream Networks UCM6510 User manual

Grandstream Networks, Inc.
UCM6510 IP PBX
User Manual

This page intentionally left blank

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 1 of 233
UCM6510 IP PBX User Manual
Index
CHANGE LOG .........................................................................................12
FIRMWARE VERSION 1.0.0.25..........................................................................................................12
WELCOME...............................................................................................13
PRODUCT OVERVIEW............................................................................15
FEATURE HIGHTLIGHTS...................................................................................................................15
TECHNICAL SPECIFICATIONS .........................................................................................................16
INSTALLATION........................................................................................19
EQUIPMENT PACKAGING.................................................................................................................19
CONNECT YOUR UCM6510 ..............................................................................................................19
CONNECT THE UCM6510...........................................................................................................19
SAFETY COMPLIANCES ...................................................................................................................21
WARRANTY........................................................................................................................................21
GETTING STARTED................................................................................23
USE THE LCD MENU .........................................................................................................................23
USE THE LED INDICATORS..............................................................................................................25
USE THE WEB GUI ............................................................................................................................26
ACCESS WEB GUI ......................................................................................................................26
WEB GUI CONFIGURATIONS.....................................................................................................27
WEB GUI LANGUAGES...............................................................................................................27
SAVE AND APPLY CHANGES.....................................................................................................28
MAKE YOUR FIRST CALL..................................................................................................................29
SYSTEM SETTINGS................................................................................31
NETWORK SETTINGS.......................................................................................................................31
BASIC SETTINGS........................................................................................................................31
802.1X ..........................................................................................................................................36
STATIC ROUTES..........................................................................................................................38
PORT FORWORDING..................................................................................................................40
FIREWALL...........................................................................................................................................42
STATIC DEFENSE .......................................................................................................................42
DYNAMIC DEFENSE...................................................................................................................44
FAIL2BAN.....................................................................................................................................46

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 2 of 233
CHANGE PASSWORD .......................................................................................................................46
LDAP SERVER....................................................................................................................................47
LDAP SERVER CONFIGURATIONS ...........................................................................................47
LDAP PHONEBOOK ....................................................................................................................49
LDAP CLIENT CONFIGURATIONS .............................................................................................50
HTTP SERVER....................................................................................................................................52
EMAIL SETTINGS...............................................................................................................................53
TIME SETTINGS.................................................................................................................................55
AUTO TIME UPDATING...............................................................................................................55
SET TIME MANUALLY .................................................................................................................57
NTP SERVER......................................................................................................................................58
PROVISIONING .......................................................................................59
OVERVIEW .........................................................................................................................................59
AUTO PROVISIONING .......................................................................................................................59
MANUAL PROVISIONING ..................................................................................................................62
DISCOVERY.................................................................................................................................62
ASSIGNMENT..............................................................................................................................63
CREATE NEW DEVICE................................................................................................................64
PROVISIONING ...........................................................................................................................64
EXTENSIONS...........................................................................................65
CREATE NEW USER..........................................................................................................................65
CREATE NEW SIP EXTENSION .................................................................................................65
CREATE NEW IAX EXTENSION .................................................................................................68
CREATE NEW FXS EXTENSION................................................................................................71
BATCH ADD EXTENSIONS................................................................................................................75
BATCH ADD SIP EXTENSIONS ..................................................................................................75
BATCH ADD IAX EXTENSIONS ..................................................................................................77
EDIT EXTENSION...............................................................................................................................80
EXPORT EXTENSIONS......................................................................................................................81
IMPORT EXTENSIONS.......................................................................................................................81
EMAIL TO USER.................................................................................................................................82
ANALOG TRUNKS ..................................................................................85
ANALOG TRUNKS CONFIGURATION...............................................................................................85
PSTN DETECTION.............................................................................................................................87
ANALOG HARDWARE CONFIGURATION.........................................................................................91
DIGITAL TRUNKS....................................................................................93
DIGITAL HARDWARE CONFIGURATION..........................................................................................93

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 3 of 233
DIGITAL TRUNK CONFIGURATION.................................................................................................102
DIRECT OUTWARD DIALING (DOD) VIA DIGITAL TRUNKS..........................................................103
DIGITAL TRUNK TROUBLESHOOTING ..........................................................................................103
DATA TRUNK.........................................................................................105
VOIP TRUNKS .......................................................................................107
VOIP TRUNK CONFIGURATION......................................................................................................107
DIRECT OUTWARD DIALING (DOD) VIA VOIP TRUNKS...............................................................114
CALL ROUTES ......................................................................................117
OUTBOUND ROUTES......................................................................................................................117
INBOUND ROUTES..........................................................................................................................119
INBOUND RULE CONFIGURATIONS.......................................................................................119
BLACKLIST CONFIGURATIONS...............................................................................................122
CONFERENCE BRIDGE........................................................................125
CONFERENCE BRIDGE CONFIGURATIONS ..........................................................................125
JOIN A CONFERENCE CALL....................................................................................................127
INVITE OTHER PARTIES TO JOIN CONFERENCE.................................................................127
DURING THE CONFERENCE...................................................................................................128
RECORD CONFERENCE..........................................................................................................129
IVR .........................................................................................................131
CONFIGURE IVR..............................................................................................................................131
CREATE IVR PROMPT.....................................................................................................................133
RECORD NEW IVR PROMPT ...................................................................................................133
UPLOAD IVR PROMPT..............................................................................................................134
LANGUAGE SETTINGS FOR VOICE PROMPT....................................135
DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE...............................................................135
VOICEMAIL............................................................................................139
CONFIGURE VOICEMAIL ................................................................................................................139
ACCESS VOICEMAIL.......................................................................................................................140
VOICEMAIL EMAIL SETTINGS ........................................................................................................141
CONFIGURE VOICEMAIL GROUP ..................................................................................................143
RING GROUP.........................................................................................145
CONFIGURE RING GROUP.............................................................................................................145

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 4 of 233
PAGING AND INTERCOM GROUP .......................................................147
CONFIGURE PAGING/INTERCOM GROUP....................................................................................147
CALL QUEUE ........................................................................................149
CONFIGURE CALL QUEUE .............................................................................................................149
EXTENSION GROUPS...........................................................................153
CONFIGURE EXTENSION GROUPS ..............................................................................................153
USE EXTENSION GROUPS.............................................................................................................153
PICKUP GROUPS..................................................................................155
CONFIGURE PICKUP GROUPS......................................................................................................155
MUSIC ON HOLD...................................................................................157
FAX/T.38.................................................................................................159
CONFIGURE FAX/T.38 .....................................................................................................................159
SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE...............................................160
SAMPLE CONFIGURATION FOR FAX-TO-EMAIL..........................................................................162
DISA.......................................................................................................163
BLF AND EVENT LIST...........................................................................165
BLF....................................................................................................................................................165
EVENT LIST......................................................................................................................................165
DIAL BY NAME......................................................................................169
DIAL BY NAME CONFIGURATION...................................................................................................169
CALL FEATURES ..................................................................................173
FEATURE CODES ............................................................................................................................173
CALL RECORDING...........................................................................................................................176
CALL PARK .......................................................................................................................................177
PARK A CALL.............................................................................................................................177
RETRIEVE THE PARKED CALL................................................................................................177
INTERNAL OPTIONS.............................................................................179
INTERNAL OPTIONS/GENERAL .....................................................................................................179
INTERNAL OPTIONS/JITTER BUFFER...........................................................................................181
INTERNAL OPTIONS/RTP SETTINGS ............................................................................................181

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 5 of 233
INTERNAL OPTIONS/STUN MONITOR...........................................................................................182
IAX SETTINGS.......................................................................................183
IAX SETTINGS/GENERAL................................................................................................................183
IAX SETTINGS/REGISTRATION......................................................................................................183
IAX SETTINGS/STATIC DEFENSE ..................................................................................................184
SIP SETTINGS.......................................................................................187
SIP SETTINGS/GENERAL................................................................................................................187
SIP SETTINGS/MISC........................................................................................................................188
SIP SETTINGS/SESSION TIMER.....................................................................................................188
SIP SETTINGS/TCP and TLS...........................................................................................................189
SIP SETTINGS/NAT..........................................................................................................................190
SIP SETTINGS/TOS..........................................................................................................................191
STATUS AND REPORTING...................................................................193
PBX STATUS.....................................................................................................................................193
TRUNKS.....................................................................................................................................193
EXTENSIONS.............................................................................................................................194
QUEUES.....................................................................................................................................196
CONFERENCE ROOMS............................................................................................................197
INTERFACES STATUS...............................................................................................................197
DIGITAL CHANNELS STATUS...................................................................................................199
PARKING LOT............................................................................................................................200
SYSTEM STATUS.............................................................................................................................201
GENERAL...................................................................................................................................202
NETWORK .................................................................................................................................202
STORAGE USAGE.....................................................................................................................203
RESOURCE USAGE..................................................................................................................203
SYSTEM EVENTS ............................................................................................................................204
ALERT EVENTS LIST ................................................................................................................204
ALERT LOG................................................................................................................................206
ALERT CONTACT......................................................................................................................207
CDR...................................................................................................................................................207
DOWNLOADED CDR FILE........................................................................................................209
STATISTICS................................................................................................................................ 211
RECORDING FILES...................................................................................................................212
CDR API CONFIGURATION FILES ...........................................................................................213
UPGRADING AND MAINTENANCE......................................................219
UPGRADING.....................................................................................................................................219

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 6 of 233
UPGRADING VIA NETWORK....................................................................................................219
UPGRADING VIA LOCAL UPLOAD...........................................................................................220
NO LOCAL FIRMWARE SERVERS...........................................................................................222
BACKUP............................................................................................................................................222
LOCAL BACKUP ........................................................................................................................223
DATA SYNC................................................................................................................................223
RESTORE CONFIGURATION FROM BACKUP FILE ...............................................................224
CLEANER..........................................................................................................................................225
RESETAND REBOOT......................................................................................................................226
SYSLOG............................................................................................................................................227
TROUBLESHOOTING ......................................................................................................................228
ETHERNET CAPTURE..............................................................................................................228
IP PING.......................................................................................................................................228
TRACEROUTE...........................................................................................................................229
PRI/SS7/MFC/R2 SIGNALING TRACE......................................................................................229
ANALOG RECORD TRACE.......................................................................................................230
EXPERIENCING THE UCM6510 SERIES IP PBX.................................233

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 7 of 233
Table of Tables
UCM6510 IP PBX User Manual
Table 1: Technical Specifications.................................................................................................................16
Table 2: UCM6510 Equipment Packaging..................................................................................................19
Table 3: LCD Menu Options........................................................................................................................24
Table 4: UCM6510 LED INDICATORS .......................................................................................................25
Table 5: UCM6510 Network Settings->Basic Settings................................................................................31
Table 6: UCM6510 Network Settings->802.1X ...........................................................................................37
Table 7: UCM6510 Network Settings->Static Routes .................................................................................38
Table 8: UCM6510 Network Settings->Port Forwarding.............................................................................40
Table 9: UCM6510 Firewall->Static Defense->Current Service..................................................................42
Table 10: Typical Firewall Settings..............................................................................................................43
Table 11: Firewall Rule Settings..................................................................................................................43
Table 12: UCM6510 Firewall Dynamic Defense .........................................................................................44
Table 13: Fail2Ban Settings ........................................................................................................................46
Table 14: HTTP Server Settings..................................................................................................................53
Table 15: Email Settings..............................................................................................................................53
Table 16: Auto Time Updating.....................................................................................................................56
Table 17: Auto Provision Settings ...............................................................................................................61
Table 18: SIP Extension Configuration Parameters....................................................................................65
Table 19: IAX Extension Configuration Parameters....................................................................................69
Table 20: FXS Extension Configuration Parameters ..................................................................................71
Table 21: Batch Add SIP Extension Parameters.........................................................................................75
Table 22: Batch Add IAX Extension Parameters.........................................................................................77
Table 23: Analog Trunk Configuration Parameters .....................................................................................85
Table 24: PSTN Detection for Analog Trunk ...............................................................................................90
Table 25: Analog Hardware Configuration Parameters...............................................................................92
Table 26: Digital Hardware Configuration Parameters: E1 - PRI_NET/PRI_CPE .....................................94
Table 27: Digital Hardware Configuration Parameters: E1 - SS7...............................................................96
Table 28: Digital Hardware Configuration Parameters: E1 - MFC/R2.........................................................97
Table 29: Digital Hardware Configuration Parameters: T1/J1 - PRI_NET/PRI_CPE..................................99
Table 30: Digital Hardware Configuration Parameters: T1/J1 - SS7.........................................................100
Table 31: Digital Trunk Configuration Parameters ....................................................................................102
Table 32: Data Trunk Configuration Parameters.......................................................................................106
Table 33: SIP Trunk Configuration Parameters.........................................................................................107
Table 34: IAX Trunk Configuration Parameters......................................................................................... 111
Table 35: Outbound Route Configuration Parameters.............................................................................. 117
Table 36: Inbound Rule Configuration Parameters...................................................................................120
Table 37: Conference Bridge Configuration Parameters ..........................................................................125
Table 38: Conference Caller IVR Menu ....................................................................................................129

Firmware Version 1.0.0.25
UCM6510 IP PBX User Manual
Page 8 of 233
Table 39: IVR Configuration Parameters ..................................................................................................131
Table 40: Voicemail Settings.....................................................................................................................139
Table 41: Voicemail IVR Menu..................................................................................................................140
Table 42: Voicemail Email Settings...........................................................................................................142
Table 43: Voicemail Group Settings..........................................................................................................143
Table 44: Ring Group Parameters ............................................................................................................145
Table 45: Paging/Intercom Group Configuration Parameters...................................................................147
Table 46: Call Queue Configuration Parameters ......................................................................................149
Table 47: FAX/T.38 Settings......................................................................................................................159
Table 48: DISA Settings ............................................................................................................................163
Table 49: Event List Settings.....................................................................................................................166
Table 50: UCM6510 Feature Codes .........................................................................................................173
Table 51: Internal Options/General ...........................................................................................................179
Table 52: Internal Options/Jitter Buffer......................................................................................................181
Table 53: Internal Options/RTP Settings...................................................................................................181
Table 54: Internal Options/STUN Monitor.................................................................................................182
Table 55: IAX Settings/General.................................................................................................................183
Table 56: IAX Settings/Registration ..........................................................................................................183
Table 57: IAX Settings/Static Defense ......................................................................................................184
Table 58: SIP Settings/General.................................................................................................................187
Table 59: SIP Settings/Misc ......................................................................................................................188
Table 60: SIP Settings/Session Timer.......................................................................................................188
Table 61: SIP Settings/TCP and TLS........................................................................................................189
Table 62: SIP Settings/NAT.......................................................................................................................190
Table 63: SIP Settings/ToS........................................................................................................................191
Table 64: Trunk Status...............................................................................................................................193
Table 65: Extension Status........................................................................................................................195
Table 66: Agent Status ..............................................................................................................................196
Table 67: Interface Status Indicators.........................................................................................................197
Table 68: Digital Channel Status Indicators ..............................................................................................200
Table 69: Parking Lot Status .....................................................................................................................201
Table 70: System Status->General ...........................................................................................................202
Table 71: System Status->Network...........................................................................................................202
Table 72: CDR Filter Criteria.....................................................................................................................208
Table 73: CDR Statistics Filter Criteria......................................................................................................212
Table 74: CDR API Configuration Files.....................................................................................................213
Table 75: CDR API URI Parameters .........................................................................................................214
Table 76: Network Upgrade Configuration................................................................................................220
Table 77: Data Sync Configuration ...........................................................................................................224
Table 78: Cleaner Configuration ...............................................................................................................226