Panasonic KX-TDE100 Specification sheet

Pure IP-PBX
Feature Guide
Thank you for purchasing a Panasonic Pure IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDE100/KX-TDE200: PMMPR Software File Version 2.0100 or later
KX-TDE600: PGMPR Software File Version 2.0000 or later
www.voicesonic.com
Phone [phone]
Panasonic Telephone Systems
KX-TDE100
KX-TDE200
KX-TDE600
Panasonic KX-TDE100, KXTDE100, TDE100, KX-TDE200, KXTDE200, TDE200, KX-TDE600, KXTDE600, TDE600

Introduction
About this Feature Guide
This Feature Guide is designed to serve as an overall feature reference for the Panasonic Pure IP-PBX.
It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
This manual contains the following sections:
Section 1, Call Handling Features
Provides details about the call handling features.
Section 2, System Configuration and Administration Features
Provides details about the system configuration and administration features.
Section 3, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Guide.
Index
Provides feature titles and important words to help you access the required information easily.
References Found in the Feature Guide
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for your reference.
PC Programming Manual References
The PC Programming titles and parameters described in the PC Programming Manual are noted for your
reference.
PT Programming Manual References
The PT Programming titles described in the PT Programming Manual are noted for your reference.
Feature Guide References
The related feature titles described in this Feature Guide are noted for your reference.
User Manual References
The operation required to implement the feature described in the User Manual is noted for your reference.
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
About the other manuals
Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:
Installation Manual
Provides instructions for installing the hardware and maintenance of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
2 Feature Guide
Introduction

PT Programming Manual
Provides step-by-step instructions for performing system programming using a PT.
User Manual
Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to property.
The KX-TDE100UK/KX-TDE200UK, KX-TDE100NE/KX-TDE200NE, KX-TDE100GR/KX-TDE200GR,
and KX-TDE100CE/KX-TDE200CE are designed to interwork with the:
Analogue Public Switched Telephone Network (PSTN) of European countries
Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
ONP 2048 kbit/s digital structured leased lines (D2048S)
The KX-TDE600UK, KX-TDE600NE, and KX-TDE600GR are designed to interwork with the:
Analogue Public Switched Telephone Network (PSTN) of European countries
Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access
Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
ONP 2048 kbit/s digital structured leased lines (D2048S)
Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this
equipment is in compliance with the essential requirements and other relevant provisions of Radio &
Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
Feature Guide 3
Introduction
www.voicesonic.com
Phone [phone]

•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, refer to How do I confirm the software
version of the PBX or installed cards? in 2.7.1 Frequently Asked Questions (FAQ) of the PC
Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT
Programming Manual.
•Some optional service cards, PTs, and features are not available in some areas. Please consult your
certified Panasonic dealer for more information.
•Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console’s Information
before programming. Install the latest version of Maintenance Console to view this information.
•Throughout this manual, PT displays and other displays are shown in English. Other languages may
be available, depending on the country or area.
•In this manual, model number suffixes (e.g., KX-TDE100NE) are omitted unless necessary.
•All system programming can be performed through PC programming (® 2.3.1 PC Programming).
However, only a subset can be performed through PT programming (® 2.3.2 PT Programming).
In Section 1 Call Handling Features and Section 2 System Configuration and Administration Features,
programming references that include a three-digit number, such as "000" indicate that system
programming can be performed through PT programming.
PC Programming
The number within the brackets indicates the system menu number for the Maintenance Console.
® 8.1 [6-1] System Speed Dial— CO Line Access Number + Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when performing
PT programming.
® [001] System Speed Dialling Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
4 Feature Guide
Introduction

Feature Highlights
IPCMPR/IPCEMPR Card Features
The IPCMPR/IPCEMPR card (the preinstalled Main Processing card) includes the following features and
resources:
VoIP Trunks/VoIP Extensions
The IPCMPR/IPCEMPR card allows the use of IP trunks (H.323/SIP) and IP telephones (IP-PTs, IP
softphones, and SIP Extensions). By connecting a DSP card to the IPCMPR/IPCEMPR card, these IP
trunks and extensions can be used. It is also possible to increase the number of IP trunks and extensions
through the purchase of activation key codes.
LAN Connection
The IPCMPR/IPCEMPR card is equipped with a LAN port allowing for the PBX to be connected to a LAN.
Computer Telephony Integration (CTI) Features
Connecting a PC to a DPT, or connecting a CTI Server to this PBX, allows functions of the PC, PBX and
extensions to be integrated. For example, detailed caller information can be taken from a database and
displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically.
(® 1.32.1 Computer Telephony Integration (CTI))
Internet Protocol (IP) Telephone Features
This PBX supports the following telephone features that use IP:
IP-PT Features
This PBX supports the connection of IP-PTs which function almost identically to normal PTs. However,
they connect to the PBX over a LAN and make and receive calls using IP. In addition, KX-NT300 series
IP-PTs support the following features:
–Self Labelling (KX-NT366 only): The LCDs featured next to the 12 flexible buttons of the
KX-NT366 can be programmed to display information regarding the setting of the corresponding flexible
button. In addition, the flexible buttons can be organised into 4 "pages" allowing you to assign a total
of 4 items to each physical button. (® 1.31.4 Self Labelling (KX-NT366 only))
–Optional Modules: (® 1.31.1 IP Proprietary Telephone (IP-PT))
•KX-NT307(PSLP1528) Bluetooth® Module: Allows for a Bluetooth wireless headset to be connected
to a KX-NT300 series (except KX-NT321) IP-PT.
•KX-NT303 Add-on 12 Key Module: Allows for 12 additional flexible buttons to be connected to a
KX-NT346 or KX-NT343.
•KX-NT305 Add-on 60 Key Module: Allows for 60 additional flexible buttons to be connected to a
KX-NT346 or KX-NT343.
–High Sound Quality: Calls between KX-NT300 series IP-PTs support G.722 CODEC allowing for high
sound quality conversations. (® 1.31.3 Peer-to-Peer Connection)
SIP (Session Initiation Protocol) Extensions
This PBX supports the connection of third party SIP supported IP telephones (hardphones and softphones).
SIP Extensions make and receive calls using IP. (® 1.31.2 SIP (Session Initiation Protocol) Extension)
IP Softphones
This PBX supports the connection of Panasonic IP softphones, providing IP-PT operations and features
using software on a PC.
Internet Protocol (IP) Related Features
Server Connection
This PBX supports the connection to the following servers, allowing for enhanced efficiency and record
keeping:
–SNMP Server: Allows for users assigned as SNMP managers to manage and receive PBX system
status information, such as local alarm information and general system activity using Simple Network
Management Protocol (SNMP). (® 2.4.4 Simple Network Management Protocol (SNMP) System
Monitor)
Feature Guide 5
Introduction

–SNTP Server: Allows for the PBX to automatically receive and update the time setting using Simple
Network Time Protocol (SNTP). (® 2.3.5 Automatic Setup)
–DHCP Server: Allows for this PBX to receive IP addresses from a Dynamic Host Configuration Protocol
(DHCP) server. (® 2.4.5 Dynamic Host Configuration Protocol (DHCP) Assignment)
Peer-to-peer Connection
Intercom calls can be made between peer-to-peer compatible IP extensions allowing for communication
without using the PBX’s VoIP resources. (® 1.31.3 Peer-to-Peer Connection)
Networking Features
This PBX supports the following networking features:
Voice over Internet Protocol (VoIP) Network
The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted
into IP packets and sent through this network. Automatic rerouting of VoIP calls to public trunks is also
available, in case of network difficulties. (® 1.30.2 Voice over Internet Protocol (VoIP) Network)
TIE Line Service
A TIE line is a privately leased communication line between two or more PBXs, which provides cost
effective communications between company members at different locations. (® 1.30.1 TIE Line Service)
Virtual Private Network (VPN)
VPN is a service provided by the VPN service provider. It uses an existing public line as if it were a private
line. (® 1.30.3 Virtual Private Network (VPN))
QSIG Network
QSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network of two
or more connected PBXs. (® 1.30.4 QSIG Standard Features)
External Device Support
The following are just a few of the many useful optional devices available to enhance your telephony system:
Portable Station (PS) Features
PSs can be connected to this PBX. It is possible to use the PBX features using the PS like a PT. A PS can
also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In this case, the wired
telephone is the main telephone and the PS is the sub telephone. (® 1.25 Portable Station (PS)
Features)
Cellular Phone Features (KX-NCS4910 or KX-NCS4950 required)
This PBX supports the use of cellular phones destinations with the PBX. In combination with the use of
certain features such as Virtual PS, DISA, and XDP Parallel mode, cellular phones can make and receive
calls as if they were registered extensions. (® 1.33.1 Cellular Phone Features—SUMMARY)
Phone Assistant (PA) Pro Series
This PBX supports Phone Assistant Pro Series applications, a collection of highly-intuitive CTI applications
that allow you to use your PC to access a variety of PBX features conveniently and efficiently. PA Pro
series applications combine the efficiency and user-friendliness of CTI applications with the convenience
of server-based applications, allowing User IDs, passwords and PBX settings to be configured over a web
browser.
Voice Mail Features
This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital)
Integration, connected locally and over a network. (® 1.24 Voice Message Features)
ACD Report Server (KX-NCV200)
This PBX supports VPSs with an ACD Report Server. In addition to VPS features, the ACD Report Server
provides you with a variety of features, such as monitoring, reporting, call logging features and creating
performance graphs, to manage call information efficiently.
6 Feature Guide
Introduction

Other Useful Features
Easy Installation and Setup
–With Physical Cards:
By simply connecting telephones and outside lines to analogue extension and trunk cards, you can
make and receive calls. For digital trunks (e.g., E1, T1, etc.), it may be necessary to first make the
required settings and restart the PBX.
–With Virtual Cards:
By connecting the PBX to the LAN, installing each virtual card and registering the IP telephones through
system programming, you can make and receive calls.
Enhanced Walking Extension Feature
It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and
Service-out (cannot make trunk calls or receive calls) modes, allowing users to use their extensions at
home and at work, or for multiple users who work in shifts to use their own extension settings on a single
telephone. (® 1.28.3.2 Enhanced Walking Extension)
Built-in Small Call Centre Features
An incoming call distribution (ICD) group (® 1.2.2 Incoming Call Distribution Group Features) can be used
as a small call centre with the following features:
–Queuing Feature
When a preprogrammed number of extensions in an ICD group are busy, additional incoming calls can
wait in a queue. While callers are waiting in the queue, they can be sent an outgoing message (OGM)
informing the caller of the current situation, or be redirected to another destination or disconnected
depending on the amount of time the caller has been waiting. (® 1.2.2.4 Queuing Feature)
–Log-in/Log-out
ICD group members can join (Log-in) or leave (Log-out) their groups manually. After a call is
completed, a preprogrammed time period where users will not receive calls can be assigned
(Wrap-up). This gives time for users to make reports about the previous call without be interrupted or
allows users to not receive calls while they are taking a break. (® 1.2.2.7 Log-in/Log-out)
–VIP Call
The VIP Call feature is one method of making sure that calls from preferred customers or callers are
answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in
higher-priority groups to be answered before calls in lower-priority groups. (® 1.2.2.5 VIP Call).
Hospitality Features
This PBX has several features allowing it to be used effectively and efficiently in a hotel-type environment.
These features allow extensions assigned as hotel operators to change and monitor the room status of
guest rooms, check or set wake-up calls, and print out records of guest charges. (® 1.27.1 Hospitality
Features—SUMMARY)
Feature Guide 7
Introduction

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
AOC
Advice of Charge
APT
Analogue Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
BRI
Basic Rate Interface
C
CCBS
Completion of Calls to Busy Subscriber
CDPG
Call Distribution Port Group
CF
Call Forwarding—by ISDN
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—by ISDN
CTI
Computer Telephony Integration
D
DDI
Direct Dialling In
DHCP
Dynamic Host Configuration Protocol
DID
Direct Inward Dialling
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
8 Feature Guide
List of Abbreviations

F
FWD
Call Forwarding
G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
ICMP
Internet Control Message Protocol
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
M
MCID
Malicious Call Identification
MSN
Multiple Subscriber Number
N
NDSS
Network Direct Station Selection
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
OPX
Off Premise Extension
P
PDN
Primary Directory Number
PIN
Personal Identification Number
PING
Packet Internet Groper
P-MP
Point-to-multipoint
P-P
Point-to-Point
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SNMP
Simple Network Management Protocol
SNTP
Simple Network Time Protocol
SVM
Built-in Simplified Voice Message
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
Feature Guide 9
List of Abbreviations

TRG
Trunk Group
TRS/Barring
Toll Restriction/Call Barring
U
UCD
Uniform Call Distribution
V
VM
Voice Mail
VoIP
Voice over Internet Protocol
VPN
Virtual Private Network
VPS
Voice Processing System
X
XDP
EXtra Device Port
10 Feature Guide
List of Abbreviations

Table of Contents
1 Call Handling Features ..........................................................................17
1.1 Incoming Call Features ...................................................................................................18
1.1.1 Incoming Trunk Call Features ........................................................................................18
1.1.1.1 Incoming Trunk Call Features—SUMMARY ...............................................................18
1.1.1.2 Direct In Line (DIL) ......................................................................................................22
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ....................................................24
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................27
1.1.1.5 Calling Line Identification (CLI) Distribution .................................................................30
1.1.1.6 Intercept Routing .........................................................................................................32
1.1.1.7 Intercept Routing—No Destination ..............................................................................37
1.1.2 Internal Call Features .....................................................................................................38
1.1.2.1 Internal Call Features—SUMMARY ............................................................................38
1.1.2.2 Internal Call Block ........................................................................................................40
1.1.3 Incoming Call Indication Features ..................................................................................42
1.1.3.1 Incoming Call Indication Features—SUMMARY .........................................................42
1.1.3.2 Ring Tone Pattern Selection ........................................................................................43
1.1.3.3 Call Waiting .................................................................................................................45
1.2 Receiving Group Features .............................................................................................47
1.2.1 Idle Extension Hunting ...................................................................................................47
1.2.2 Incoming Call Distribution Group Features ....................................................................49
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY ............................................49
1.2.2.2 Group Call Distribution ................................................................................................53
1.2.2.3 Outside Destinations in Incoming Call Distribution Group ...........................................57
1.2.2.4 Queuing Feature ..........................................................................................................59
1.2.2.5 VIP Call ........................................................................................................................62
1.2.2.6 Overflow Feature .........................................................................................................63
1.2.2.7 Log-in/Log-out .............................................................................................................65
1.2.2.8 Supervisory Feature ....................................................................................................68
1.2.3 Call Distribution Port Group ............................................................................................70
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ..............................................72
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) ...............................................................72
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY ......................................72
1.3.1.2 Call Forwarding (FWD) ................................................................................................73
1.3.1.3 Do Not Disturb (DND) ..................................................................................................77
1.3.1.4 FWD/DND Button, Group FWD Button ........................................................................79
1.4 Answering Features ........................................................................................................82
1.4.1 Answering Features .......................................................................................................82
1.4.1.1 Answering Features—SUMMARY ...............................................................................82
1.4.1.2 Line Preference—Incoming .........................................................................................83
1.4.1.3 Call Pickup ...................................................................................................................84
1.4.1.4 Hands-free Answerback ..............................................................................................86
1.5 Making Call Features ......................................................................................................88
1.5.1 Predialling .......................................................................................................................88
1.5.2 Automatic Extension Release ........................................................................................89
1.5.3 Intercom Call ..................................................................................................................90
1.5.4 Trunk Call Features ........................................................................................................92
1.5.4.1 Trunk Call Features—SUMMARY ...............................................................................92
1.5.4.2 Emergency Call ...........................................................................................................93
1.5.4.3 Account Code Entry .....................................................................................................94
1.5.4.4 Dial Type Selection ......................................................................................................96
1.5.4.5 Reverse Circuit ............................................................................................................98
1.5.4.6 Trunk Busy Out ............................................................................................................99
Feature Guide 11
Table of Contents

1.5.4.7 Pause Insertion ..........................................................................................................100
1.5.4.8 Host PBX Access Code (Access Code to the Telephone Company from a Host
PBX) ..........................................................................................................................101
1.5.4.9 Special Carrier Access Code .....................................................................................103
1.5.5 Seizing a Line Features ................................................................................................104
1.5.5.1 Seizing a Line Features—SUMMARY .......................................................................104
1.5.5.2 Line Preference—Outgoing .......................................................................................105
1.5.5.3 Trunk Access .............................................................................................................106
1.6 Memory Dialling Features ............................................................................................108
1.6.1 Memory Dialling Features ............................................................................................108
1.6.1.1 Memory Dialling Features—SUMMARY ....................................................................108
1.6.1.2 One-touch Dialling .....................................................................................................110
1.6.1.3 KX-T7710 One-touch Dialling ....................................................................................111
1.6.1.4 Last Number Redial ...................................................................................................112
1.6.1.5 Speed Dialling—Personal/System .............................................................................114
1.6.1.6 Quick Dialling .............................................................................................................116
1.6.1.7 Hot Line .....................................................................................................................117
1.7 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Features .........................................................................................................................118
1.7.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ......................................................................................................................118
1.8 Busy Line/Busy Party Features ...................................................................................124
1.8.1 Automatic Callback Busy (Camp-on) ...........................................................................124
1.8.2 Executive Busy Override ..............................................................................................125
1.8.3 Call Monitor ..................................................................................................................126
1.8.4 Second Call Notification to Busy Extension .................................................................128
1.8.4.1 Second Call Notification to Busy Extension—SUMMARY .........................................128
1.8.4.2 Call Waiting Tone ......................................................................................................130
1.8.4.3 Off-hook Call Announcement (OHCA) .......................................................................131
1.8.4.4 Whisper OHCA ..........................................................................................................132
1.9 Toll Restriction (TRS)/Call Barring (Barring) Features ..............................................133
1.9.1 Toll Restriction (TRS)/Call Barring (Barring) ................................................................133
1.9.2 Budget Management ....................................................................................................141
1.9.3 Extension Dial Lock ......................................................................................................142
1.9.4 Dial Tone Transfer ........................................................................................................143
1.9.5 Walking COS ................................................................................................................144
1.9.6 Verification Code Entry .................................................................................................146
1.10 Automatic Route Selection (ARS) Features ...............................................................148
1.10.1 Automatic Route Selection (ARS) ................................................................................148
1.11 Conversation Features .................................................................................................154
1.11.1 Hands-free Operation ...................................................................................................154
1.11.2 Off-hook Monitor ...........................................................................................................155
1.11.3 Mute .............................................................................................................................156
1.11.4 Headset Operation .......................................................................................................157
1.11.5 Data Line Security ........................................................................................................158
1.11.6 Flash/Recall/Terminate ................................................................................................159
1.11.7 External Feature Access (EFA) ....................................................................................161
1.11.8 Trunk Call Limitation .....................................................................................................163
1.11.9 Parallelled Telephone ...................................................................................................165
1.11.10 Calling Party Control (CPC) Signal Detection ..............................................................168
1.12 Transferring Features ...................................................................................................169
1.12.1 Call Transfer .................................................................................................................169
1.13 Holding Features ...........................................................................................................173
1.13.1 Call Hold .......................................................................................................................173
1.13.2 Call Park .......................................................................................................................176
12 Feature Guide
Table of Contents

1.13.3 Call Splitting .................................................................................................................178
1.13.4 Music on Hold ...............................................................................................................179
1.14 Conference Features ....................................................................................................181
1.14.1 Conference Features ....................................................................................................181
1.14.1.1 Conference Features—SUMMARY ...........................................................................181
1.14.1.2 Conference ................................................................................................................182
1.14.1.3 Privacy Release .........................................................................................................184
1.15 Paging Features ............................................................................................................185
1.15.1 Paging ..........................................................................................................................185
1.16 Broadcasting Features .................................................................................................188
1.16.1 Broadcasting ................................................................................................................188
1.17 Optional Device Features .............................................................................................190
1.17.1 Doorphone Call ............................................................................................................190
1.17.2 Door Open ....................................................................................................................192
1.17.3 Trunk Answer From Any Station (TAFAS) ...................................................................193
1.17.4 Background Music (BGM) ............................................................................................194
1.17.5 Outgoing Message (OGM) ...........................................................................................195
1.17.6 Direct Inward System Access (DISA) ...........................................................................198
1.17.7 External Sensor ............................................................................................................207
1.17.8 External Relay Control .................................................................................................209
1.18 Caller ID Features ..........................................................................................................210
1.18.1 Caller ID .......................................................................................................................210
1.18.2 Incoming Call Log .........................................................................................................215
1.19 Message Features .........................................................................................................217
1.19.1 Message Waiting ..........................................................................................................217
1.19.2 Absent Message ...........................................................................................................221
1.20 Proprietary Telephone (PT) Features ..........................................................................223
1.20.1 Fixed Buttons ...............................................................................................................223
1.20.2 Flexible Buttons ............................................................................................................226
1.20.3 LED Indication ..............................................................................................................229
1.20.4 Display Information .......................................................................................................232
1.21 Integrated Services Digital Network (ISDN) Service Features ..................................234
1.21.1 Integrated Services Digital Network (ISDN) .................................................................234
1.21.1.1 Integrated Services Digital Network (ISDN)—SUMMARY ........................................234
1.21.1.2 Calling/Connected Line Identification Presentation (CLIP/COLP) .............................239
1.21.1.3 Advice of Charge (AOC) ............................................................................................242
1.21.1.4 Call Forwarding (CF)—by ISDN (P-MP) ....................................................................243
1.21.1.5 Call Forwarding (CF)—by ISDN (P-P) .......................................................................245
1.21.1.6 Call Hold (HOLD)—by ISDN ......................................................................................247
1.21.1.7 Call Transfer (CT)—by ISDN .....................................................................................248
1.21.1.8 Three-party Conference (3PTY)—by ISDN ...............................................................249
1.21.1.9 Malicious Call Identification (MCID) ...........................................................................250
1.21.1.10 Completion of Calls to Busy Subscriber (CCBS) .......................................................251
1.21.1.11 ISDN Extension .........................................................................................................252
1.21.1.12 ISDN Service Access by Keypad Protocol ................................................................254
1.22 E1 Line Service Features ..............................................................................................255
1.22.1 E1 Line Service ............................................................................................................255
1.23 T1 Line Service Features ..............................................................................................257
1.23.1 T1 Line Service ............................................................................................................257
1.24 Voice Message Features ..............................................................................................259
1.24.1 Built-in Simplified Voice Message (SVM) .....................................................................259
1.24.2 Voice Mail Features ......................................................................................................266
1.24.2.1 Voice Mail (VM) Group ..............................................................................................266
1.24.2.2 Voice Mail DTMF Integration .....................................................................................269
1.24.2.3 Voice Mail DPT (Digital) Integration ..........................................................................276
Feature Guide 13
Table of Contents

1.25 Portable Station (PS) Features ....................................................................................282
1.25.1 Portable Station (PS) Connection ................................................................................282
1.25.2 PS Ring Group .............................................................................................................284
1.25.3 PS Directory .................................................................................................................288
1.25.4 PS Feature Buttons ......................................................................................................289
1.25.5 Wireless XDP Parallel Mode ........................................................................................290
1.25.6 Virtual PS .....................................................................................................................293
1.26 Administrative Information Features ..........................................................................295
1.26.1 Record Log Features ....................................................................................................295
1.26.1.1 Station Message Detail Recording (SMDR) ..............................................................295
1.26.1.2 Syslog Record Management .....................................................................................304
1.26.2 Printing Message ..........................................................................................................305
1.26.3 Call Charge Services ....................................................................................................306
1.27 Hospitality Features ......................................................................................................309
1.27.1 Hospitality Features—SUMMARY ................................................................................309
1.27.2 Room Status Control ....................................................................................................310
1.27.3 Call Billing for Guest Room ..........................................................................................312
1.28 Extension Controlling Features ...................................................................................315
1.28.1 Extension Personal Identification Number (PIN) ..........................................................315
1.28.2 Extension Feature Clear ...............................................................................................317
1.28.3 Walking Extension Features .........................................................................................319
1.28.3.1 Walking Extension .....................................................................................................319
1.28.3.2 Enhanced Walking Extension ....................................................................................320
1.28.4 Timed Reminder ...........................................................................................................322
1.29 Audible Tone Features .................................................................................................323
1.29.1 Dial Tone ......................................................................................................................323
1.29.2 Confirmation Tone ........................................................................................................325
1.30 Networking Features .....................................................................................................327
1.30.1 TIE Line Service ...........................................................................................................327
1.30.2 Voice over Internet Protocol (VoIP) Network ................................................................348
1.30.3 Virtual Private Network (VPN) ......................................................................................352
1.30.4 QSIG Standard Features ..............................................................................................354
1.30.4.1 QSIG Standard Features—SUMMARY .....................................................................354
1.30.4.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected
Name Identification Presentation (CNIP/CONP)—by QSIG ......................................356
1.30.4.3 Call Forwarding (CF)—by QSIG ................................................................................358
1.30.4.4 Call Transfer (CT)—by QSIG ....................................................................................360
1.30.4.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG .....................................362
1.30.5 QSIG Enhanced Features ............................................................................................363
1.30.5.1 Network Direct Station Selection (NDSS) ..................................................................363
1.30.5.2 Centralised Voice Mail ...............................................................................................368
1.30.6 Network ICD Group ......................................................................................................372
1.30.6.1 PS Roaming by Network ICD Group .........................................................................374
1.31 IP Telephone Features ..................................................................................................376
1.31.1 IP Proprietary Telephone (IP-PT) .................................................................................376
1.31.2 SIP (Session Initiation Protocol) Extension ..................................................................378
1.31.3 Peer-to-Peer Connection ..............................................................................................380
1.31.4 Self Labelling (KX-NT366 only) ....................................................................................382
1.32 Computer Telephony Integration (CTI) Features .......................................................384
1.32.1 Computer Telephony Integration (CTI) .........................................................................384
1.32.2 PC Phone/PC Console .................................................................................................386
1.33 Cellular Phone Features ...............................................................................................388
1.33.1 Cellular Phone Features—SUMMARY .........................................................................388
2 System Configuration and Administration Features ........................389
14 Feature Guide
Table of Contents

2.1 System Configuration—Hardware ...............................................................................390
2.1.1 Extension Port Configuration ........................................................................................390
2.2 System Configuration—Software ................................................................................392
2.2.1 Class of Service (COS) ................................................................................................392
2.2.2 Group ...........................................................................................................................394
2.2.3 Tenant Service .............................................................................................................398
2.2.4 Time Service ................................................................................................................402
2.2.5 Operator Features ........................................................................................................406
2.2.6 Manager Features ........................................................................................................407
2.3 System Data Control .....................................................................................................409
2.3.1 PC Programming ..........................................................................................................409
2.3.2 PT Programming ..........................................................................................................412
2.3.3 Password Security ........................................................................................................414
2.3.4 Quick Setup ..................................................................................................................416
2.3.5 Automatic Setup ...........................................................................................................418
2.3.6 Flexible Numbering/Fixed Numbering ..........................................................................420
2.3.7 Floating Extension ........................................................................................................427
2.3.8 Software Upgrading ......................................................................................................429
2.4 Fault Recovery/Diagnostics .........................................................................................430
2.4.1 Power Failure Transfer .................................................................................................430
2.4.2 Power Failure Restart ...................................................................................................432
2.4.3 Local Alarm Information ...............................................................................................433
2.4.4 Simple Network Management Protocol (SNMP) System Monitor ................................435
2.4.5 Dynamic Host Configuration Protocol (DHCP) Assignment .........................................437
2.4.6 Packet Internet Groper (PING) Confirmation ...............................................................438
3 Appendix ...............................................................................................439
3.1 Capacity of System Resources ....................................................................................440
3.2 Tones/Ring Tones .........................................................................................................445
3.2.1 Tones/Ring Tones ........................................................................................................445
3.3 Supported Management Information Base (MIB) Table ............................................447
3.4 Revision History ............................................................................................................451
3.4.1 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.0xxx .................................451
3.4.2 KX-TDE100/KX-TDE200 PMMPR Software File Version 2.01xx .................................452
Index............................................................................................................453
Feature Guide 15
Table of Contents

16 Feature Guide
Table of Contents

Section 1
Call Handling Features
Feature Guide 17

1.1 Incoming Call Features
1.1.1 Incoming Trunk Call Features
1.1.1.1 Incoming Trunk Call Features—SUMMARY
Description
Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution
methods.
1. Available Networking Type for Each Card Type
Each trunk port of an optional trunk card or the IPCMPR/IPCEMPR card can be assigned a networking
type: Public, Private, or VPN (Virtual Private Network).
® 3.35 [1-1] Slot—Port Property - T1 Port— Trunk Property
® 3.41 [1-1] Slot—Port Property - E1 Port— Trunk Property
® 3.44 [1-1] Slot—Port Property - EM Port— Trunk Property
® 12.2 [10-2] DIL Table & Port Settings—DIL— Trunk Property
Card Type Channel/
Protocol Type
Networking Type
Public (DIL/DID/
DDI/MSN) Private (TIE)*1 Virtual Private Network (VPN)*2
IPCMPR/
IPCEMPR
(V-IPGW)
H.323
ü*
IPCMPR/
IPCEMPR
(V-SIPGW)
SIP
ü*
IP-GW H.323 ü*
ELCOT/LCOT — ü*
DID — ü*
T1 LCOT ü*
GCOT ü*
DID ü*
TIE (E & M) üü*
OPX (EXTN.)
E1 DR2 ü*ü
E & M-C üü*
E & M-P üü*
E & M — üü*
18 Feature Guide
1.1.1 Incoming Trunk Call Features

Card Type Channel/
Protocol Type
Networking Type
Public (DIL/DID/
DDI/MSN) Private (TIE)*1 Virtual Private Network (VPN)*2
BRI/PRI CO ü*ü
Extension
QSIG-Master ü*
QSIG-Slave ü*
ü*: Enable (default); ü: Enable
*1 ® 1.30.1 TIE Line Service
*2 ® 1.30.3 Virtual Private Network (VPN)
2. Distribution Method
One of the following methods can be assigned to each trunk port:
Method Description & Reference
Direct In Line (DIL) Directs a call to a preprogrammed single destination (e.g., the
operator).
® 1.1.1.2 Direct In Line (DIL)
Direct Inward Dialling (DID) Directs a call with a DID number from a DID line to a preprogrammed
destination.
DID is also known as Direct Dialling In (DDI).
® 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)
Multiple Subscriber Number
(MSN) Ringing Service
Directs a call with an MSN from an ISDN line to a preprogrammed
destination.
® 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service
3. Destination Change with the Caller’s Identification Number
The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/DID/DDI/MSN
features.
Feature Description & Reference
Calling Line Identification
(CLI) Distribution
Directs a call to a CLI destination if the caller’s identification number
has been assigned in the Caller ID Table.
® 1.1.1.5 Calling Line Identification (CLI) Distribution
4. Available Distribution Feature for Each Optional Trunk Card Type
Trunk Card Type Channel Type
Feature
DIL DID/DDI MSN
ELCOT/LCOT — ü*
DID — üü*
Feature Guide 19
1.1.1 Incoming Trunk Call Features

Trunk Card Type Channel Type
Feature
DIL DID/DDI MSN
T1 LCOT ü*
GCOT ü*
DID üü*
TIE (E & M) ü*ü
E1 DR2 üü*
E & M-C ü*ü
E & M-P ü*ü
E & M — ü*
BRI CO üü*ü
PRI CO üü*
ü*: Enable (default); ü: Enable
5. Available Destinations
Destination Availability
Wired Extension (PT/SLT/SIP Extension/ISDN Extension/T1-OPX) ü
PS ü
Incoming Call Distribution Group ü
PS Ring Group ü
Floating Extension no. for SVM ü
VM Group (DTMF/DPT) ü
External Pager (TAFAS) ü
DISA ü
Analogue/ISDN Remote Maintenance ü
Idle Line Access no. + Phone no.
Trunk Group Access no. + Trunk Group no. + Phone no.
Other PBX Extension (TIE with no PBX Code) ü
Other PBX Extension (TIE with PBX Code)
6. Intercept Routing
After setting distribution, it may also be necessary to set the following features.
20 Feature Guide
1.1.1 Incoming Trunk Call Features