Edikio Duplex User manual

EDIKIO

DUPLEX

USER GUIDE

Ref. KU-EDD1-068-ENG-A5-A0

EDIKIO

DUPLEX

Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced, or transmitted,

in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of Evolis.

All the information contained in this document is subject to change without prior notice.

Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination

or use of this manual.

TRADEMARKS

Edikio and Evolis High Trust®are trademarks of Evolis. All other trademarks belong to their respective holders.

WARRANTY

Please refer to the warranty notice supplied with your printer for the terms and conditions and limitations.

ENVIRONMENTAL INFORMATION

Evolis is committed to helping the environment by reducing the energy consumption of its products.

RECYCLING END-OF-LIFE PRODUCTS

Manufacturing the equipment that you have purchased required the extraction and use of natural resources. This equipment may contain materials

that are hazardous to health and the environment.

To prevent the dispersal of such materials into our environment and reduce pressure on our natural resources, we recommend that you use existing

collection facilities. These systems will re-use or recycle most of the materials in your end-of-life equipment in an appropriate way.

The crossed-out dustbin symbol on your device is a reminder to use these facilities.

For further information on collection, re-use or recycling systems, please contact your local or regional waste management body.

EDIKIO

DUPLEX

Information providing further details about certain points in the main text.

Indicates that failing to take the recommended action is likely to damage your printer.

This symbol links to the Edikio Print Center, accessible from your computer, for the administration, management, and setups of your

printer.

NOTE

EPC

ABOUT YOUR NEW PRINTER

Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that

are available from your Edikio by Evolis reseller.

For more information, visit our website www.edikio.com. This user guide has been produced for the Edikio solution.

WARRANTY REGISTRATION

Please register online at www.edikio.com to receive printer driver and software updates.

Once on the website, click Support then Register your card printer and fill out all the fields, specifying the model and serial number found on your

printer.

GETTING STARTED

The purpose of this user guide is to support you, step by step, in discovering your printer and how it works. Please take some time to read it, to

learn more about your printer and its features, and to save time during installation and utilization.

As with all Evolis products, a great deal of care has been taken over this manual. However, if you find an error in these pages, please let us know by

contacting us through the Contact us section of the website www.edikio.com

Please read this manual carefully.

CONTENTS

The bookmarks found at the top left of your screen can be used to navigate between the various chapters in this user guide.

ICONS

The following icons are used in this manual to highlight important information:

EDIKIO

DUPLEX

You will be asked for the full original packaging (outer box, inner wedges, and protective bags) in the event that the printer is

returned.

If the printer is returned without its original packaging and the components are damaged in transit, these components will no longer

be covered by the warranty. You will be charged for new packaging to ship the printer back to you.

If any of these components are missing, please contact your Edikio by Evolis reseller.

Use only the power supply unit provided with your Edikio printer.

SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI.

Use only the USB cable supplied with your Edikio printer.

The Edikio printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. Please ensure you keep your

printer on a flat, strong surface able to bear its weight.

1 – GETTING STARTED

UNPACKING

Your printer is supplied with several accessories that should be checked on receipt.

The list of accessories may vary depending on your location.

The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact the shipping

company and immediately inform your Edikio by Evolis reseller, who will tell you what to do.

We have paid particular attention to the quality of the packaging for Edikio printers.

Please keep this packaging somewhere clean and dry.

Accessories supplied with your printer:

∙ A USB stick containing:

- The Edikio software for managing and printing your price tags

- The Edikio Printer Suite printer driver for Windows

- The warranty notice in PDF format

- The declaration of conformity (at the end of this manual)

∙ Consumables kit consisting of a white ribbon and black PVC cards.

∙ Starter cleaning kit

∙ Quick Start Guide

∙ Power supply unit – SWITCHBOX model F10723-A, CWT model KPL-065M, or CWT model KPL-065M-VI

∙ Mains power cable

∙ USB cable

NOTE

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DUPLEX

DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS

A- Card feeder

B- Output hopper

C- LCD touchscreen

D- USB port (type A)

E- USB port (type B)

F- Ethernet port

G- Power cable socket

H- Space for Kensington lock

I- Reject slot

Permanent status of

the ribbon, cards, and

cleaning

Information menu

Setup menu

Control button

Printer activity

DEFG

For more details on the use of the touchscreen, please refer to the "LCD User Guide" available in the Drivers & Support section of

the www.evolis.com website.

NOTE

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DUPLEX

Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected

from the power supply (unplugged) before carrying out any work on it.

J- Thermal print head

K - Side panel opening mechanism

L - Cleaning roller

M - Card thickness adjustment gauge

N - Dust filter

O- Serial number label

Your Edikio Duplex printer has a color LCD touchscreen. Please refer to the LCD screen user guide on how to operate it.

Carefully follow the steps in the Quick Start Guide supplied with your printer to set it up and install it correctly.

NOTE

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DUPLEX

Under no circumstances should you connect the USB data cable before the installation of the printer driver is complete.

To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. It will switch to sleep mode

after 30 minutes in standby mode.

The standby times can be set up in the Edikio Print Center. In standby mode, sending a print request restarts the printer, and briefly

pressing the control button (for 1 second) takes the printer out of sleep mode.

Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the

cable and power supply unit can be easily accessed, especially in the event of an emergency.

INSTALLATION

Connecting the printer

Connection to the power supply

Please refer to the section on printer driver installation in this chapter for further details, and follow the instructions carefully.

∙Remove the sticker that covers the connection ports at the back of the printer.

∙Connect the power cable to the power supply unit, then plug the power cable jack into the printer.

∙Next, plug the end of the power cable into a grounded power socket.

∙The printer is powered on: the printer touchscreen lights up showing that the printer is working properly.

If the touchscreen does not light up, then either the installation has not been carried out correctly or the

printer is not working properly. Check the installation.

The printer must be connected to a properly protected and grounded electrical installation.

FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.

NO: Apparatet må tilkoples jordet stikkontakt.

SE: Apparaten skall anslutas till jordat uttag.

DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.

Connecting the USB cable

NOTE

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The printer automatically recognizes the ribbon inserted.

Insert the ribbon as shown.

Ribbons

Evolis original High Trust®ribbons optimize the operation of your printer and avoid causing damage to it. The use of ribbons from other suppliers is

likely to damage your printer and will void the manufacturer's printer warranty.

For optimum print quality, we recommend that you clean the printer fully every time the ribbon is changed. See the Servicing and Maintenance

chapter of this manual.

Fitting the ribbon

Open the cover Close the cover and press until you

hear a click.

NOTE

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DUPLEX

For optimal quality, you should:

- Use only the card types recommended by Evolis.

- Avoid touching the printable surface of the cards so as to preserve print quality.

- Not use cards that have been damaged, folded, embossed, or dropped on the floor.

- Keep your cards protected from dust.

Cards

Open the card feeder. Insert the cards, 100 cards maximum with 0.76 mm

thickness. Hold and insert the cards as illustrated in

the diagram.

Close the feeder.

NOTE

Loading the cards

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DUPLEX

Removing printed cards

Once the print cycle is complete, the cards are issued into the output hopper below the card feeder. This output hopper is designed to collect the

printed cards. The printer is equipped with an output hopper with a maximum capacity of 100 x 0.76 mm cards.

Adjusting the card thickness

The printer is equipped with a manual card thickness adjustment system which can be reached through the feeder when it is open. The printer

accepts cards between 0.25 mm and 1.25 mm thick (10 to 50 mil). The factory setting for card thickness is 0.76 mm.

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DUPLEX

Adjusting the card thickness

To adjust card thickness:

Open the card feeder on the printer. Close the feeder.Adjust the thickness of the cards used by moving

the gauge from right to left to the desired card

thickness.

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DUPLEX

Follow the installation procedure carefully. All versions of Windows require the user to have administrator rights to install the driver.

2 – PRINTING

INSTALLING THE PRINTER DRIVER

New advanced functions automate complete printer setup after the printer driver has been installed.

Your printer comes with a USB stick containing the Edikio Printer Suite, software that includes the Windows printer driver.

The Edikio Printer Suite®is an all-in-one software solution for printer drivers that enriches the user experience by making interaction between the

printer and the computer more intuitive.

It is also:

∙A print center that monitors printers: indicating the printer status, remaining capacity of the ribbon, etc.

∙A powerful tool to support printer setup

∙A notification center that alerts users when their intervention is required

∙A printer maintenance and administration point

∙A series of wizards to guide you through cleaning and update operations, etc.

∙A diagnostic tool

To install the printer driver:

For PC: Insert the Edikio USB stick into your computer and select the printer driver menu. A program will guide you through the entire installation

process.

NOTE

Connect the Edikio USB cable to your computer when you are prompted by the installation program.

For the connection procedure, see the section on Connecting the printer in this chapter.

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DUPLEX

MANAGING PRINT SETTINGS

Once the ribbon has been installed, your Edikio printer will adapt automatically

to optimize its settings and setup.

A management application called Edikio Print Center is available to help you if

necessary to change predefined settings.

To access this application:

∙From the Start button on the bottom left of your screen in the Windows task

bar, select All Programs, Evolis Card Printer, Edikio Printer Suite, Edikio

Print Center.

∙The application displays all of the Edikio printers installed.

∙Select the desired printer.

∙Right-click the name of the printer, select Properties to access the setup area or double-click the printer name.

Pay attention to the settings defined under the printer driver

Properties and do not hesitate to contact your Edikio by Evolis

reseller for any advice and assistance before making changes.

NOTE

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DUPLEX

NOTIFICATIONS AND ALERTS

The Edikio Printer Manager module has an additional function allowing the printer to communicate with the user through notifications.

There are several types of notification:

∙ Messages about printer servicing.

∙ Messages and alerts associated with the ribbons, their compatibility with your printer, and the nature of your print requests.

∙ Alerts about problems that have prevented printing.

When the Edikio Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen:

The color of the icon varies according to the status of the printer:

∙ Green: Printer ready

∙ Orange: Information message issued – printing stopped

∙ Red: Warning message issued – printing stopped

∙ Grey: Printer in Sleep mode, disconnected, or communication interrupted.

When a notification is issued, it is displayed in a window of the following type:

Get additional help from the Evolis

support site (requires an Internet

connection)

Interrupt the print job

Restart the job.

The Edikio Printer Manager can be disabled by right-clicking on the icon in the above application, located in the Windows status bar.

Interrupting the Edikio Printer Manager service is not recommended unless there is a conflict with other applications installed on

your computer. The Edikio Printer Manager is the best way of monitoring your printer activity effectively from your workstation.

NOTE

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DUPLEX

PRINTING A CARD

A large number of Windows applications allow documents to be printed (for example the tools in the Microsoft Office suite: MS-Word, MS-Power

Point).

To familiarize yourself with the layout of a card and how to set up its format and printing, we provide the following example.

In Microsoft® Word

After first setting the Evolis printer as the default:

∙ Start the MS-Word application.

∙ Under Orientation, select Landscape.

∙ Change the size of your document by selecting type CR80 (or by customizing the document to dimensions of 8.6 cm x 5.4 cm).

You are ready to customize your card by adding the various items that go to make up a card:

∙ Logo and illustration

∙ Text

∙ Barcodes, etc.

When it is ready, click on File then Print.

Your printer may be supplied with the Edikio software that allows you to create and customize your price tags.

NOTE

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DUPLEX

PRINTING A PRICE TAG WITH THE EDIKIO SOFTWARE

Your printer may be supplied with specific software for managing and printing your product information.

The Edikio software allows you to print price tags easily, using tag layouts and lists of customizable items, depending on the needs of your point of

sale.

∙ Print your price tags in just a few clicks

∙ Manage your product categories, manually or

with the help of a dedicated wizard

∙ Edit your items directly in the table and

preview the result in real time

∙ Easy searching for a product in your list of

items

∙ Customize your price tag with text, pictograms,

barcodes, geometric shapes, images, etc.

∙ Benefit from special content designed for your

business: sample databases, card templates

and images relevant to your activity.

The Edikio software is available in three editions,

suitable for all the needs of professional food

retailers. To identify the differences between

the 3 editions and choose the one best suited

to your needs, please visit the www.edikio.com

website and go to Our solutions.

To benefit from the latest features, you can purchase an upgrade for the software at www.edikio.com

NOTE

EDIKIO

DUPLEX

CONNECTING TOA NETWORK

The Edikio Duplex printer has the benefit of a TCP/IP network connection solution. To connect your printer, we recommend using the wizard

available in the 'Tools' menu of the Edikio Print Center.

Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by

the network. In addition to these basic settings, the network administrator has the option of configuring the printer differently in order to comply

with the constraints imposed by the corporate LAN:

∙ Printer connected in a subnet, in DHCP

∙ Printer connected in a subnet with fixed IP

address, and WINS resolution

∙ Printer connected in a subnet with fixed IP

address, and no WINS resolution

The printer may be identified on the network in

two ways:

∙ By its Hostname (NETBIOS)

∙ By its IP address

In addition, the Ethernet connection wizard

will automatically detect all the Edikio printers

installed.

The configurable settings are:

∙ Printer IP address

∙ Subnet mask

∙ Gateway

∙ WINS server

Edikio printers with a TCP/IP network interface have an embedded http server.

NOTE

Changing the printer's basic settings, without prior knowledge of the layout of the LAN in question or without genuine technical

knowledge may result in a malfunction of the printer, and may even extend to a more widespread failure of all or part of the LAN.

Please contact your System and Network Administrator before connecting to or changing the settings for your local area network.

EDIKIO

DUPLEX

3 – SERVICING

GENERAL WARRANTY INFORMATION

Your Edikio printer has been designed for long service and requires only minimal and regular servicing. Please comply with the instructions given

below to ensure that it runs satisfactorily.

Keep your warranty cover!

Any failure to follow the servicing procedures described in this chapter will void the print head warranty.

Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.

The print head is a wearing part and an extremely sensitive printer component. Its useful life can be seriously curtailed by the presence of dust,

liquids or solids in the printer's immediate environment, on the print head or on the cards. The user must take all necessary precautions to insert

into the printer only clean, dust-free cards that are free of foreign bodies.

The frequency and quality of cleaning are decisive factors enabling users to extend the print head's useful life and to ensure excellent print quality.

Particular care must therefore be taken with cleaning. Users must comply with the servicing and maintenance instructions provided in this chapter.

In addition, the use of Evolis brand ribbons ("Evolis High Trust®") will ensure that your equipment operates properly. Use of ribbons not approved by

Evolis may affect the quality and reliability of print jobs, produce low quality printing, and even affect how the printer operates. The manufacturer's

warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.

We supply cleaning and maintenance items, as well as other consumables, all of which can be found on the website

www.evolis.com

!The manufacturer's warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular

the printer cleaning cycles.

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ROUTINE PRINTER CLEANING

Printer servicing

Printer Printer cleaning required after:

(warning light flashing)

Warranty invalid after:

(warning light steady)

EDIKIO DUPLEX 1000 cards 1200 cards

The print head warranty is directly linked to routine cleaning of your printer.

If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.

Recommended cleaning cycle: whenever the ribbon is changed

Mandatory cleaning cycle: when the cleaning warning is triggered

Servicing accessory: adhesive cleaning card.

Your printer is fitted with a cleaning warning system, which is triggered after a certain number of cards have been inserted.

You should proceed with the routine cleaning of your printer as soon as the warning is triggered.

If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be

automatically voided because of failure to comply with contractual maintenance obligations.

NOTE

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ROUTINE PRINTER CLEANING

Follow the procedure below for routine cleaning:

Repeatedly running the "T" shaped card through the printer cleans the cleaning roller in order to maintain print quality and extend the service life of

the print head.

1Open the printer cover.

2Remove the ribbon as shown on the diagram.