EDISecure DCP360i User manual

Direct Dye Sublimation Printer
DCP360i
• Thank you for purchasing our product.
•Please ensure that you have read through the “Notes for Safe Operation” on Page 3 of the Startup uide
(separate book) in advance to ensure its safe use.
Notes regarding this manual.
(1)The contents of this manual shall not be reprinted or redistributed in any form without prior consent.
(2)The contents of this manual or the specifications and external appearance of this unit may be altered
 without prior notice.
(3)Illustrations used in this manual may differ slightly from the actual shape of this unit.
KAT-T194-005
Instructions
Please ensure that you read through the Startup Guide that is supplied with the printer before use.
Model
Operating the Printer............................................2
LED Display ............................................................. 2
Names of Various Sections on Control Panel .......... 2
Button Control ..........................................................3
Initialization ..............................................................4
Test print using the printer alone.............................. 4
Differences Between Printing Modes ................... 4
How to Use the Status Monitor ............................5
Screen Configuration ............................................... 5
Monitoring Printer Status .........................................6
Ready Status Display...........................................7
Error Status Display ............................................. 7
Other Status Display ............................................ 7
Changing Printer Settings ........................................8
Checking the Media and Printing Status.................. 9
Display When Ink is Unknown ...............................10
Checking Printer Configuration .............................. 11
Resetting the [No. of Cards Issued] Item ...............12
Test Printing ........................................................... 12
Upgrading Firmware ..............................................13
Troubleshooting (Detailed Version) ............................... 14
Internal Configuration.............................................14
List of Error Codes and Corresponding Actions..... 15
When ink ribbon is torn .......................................... 17
Problems Related to Printing ................................. 17
Problems related to Color Printing .........................18
Problems Related to Text Printing.......................... 19
Problems Related to Protective Layer (OP)........... 20
Actions to Take When Printer Fails to Start Up...... 20
Version Upgrade ................................................21
Specifications .....................................................22
Main Specifications ................................................22
External Dimension................................................ 22
Table of Contents

2
Operating the Printer
Names of Various Sections on Control Panel
ERROR
CARD
INK
RESET
CLEAN
POWER
READY
1
25 78
34 6
1 POWER LED ( reen)
2 READY LED ( reen)
3 ERROR LED (Red)
4 CARD LED (Red)
5 INK LED (Red)
6 RESET Button
7 CLEAN Button
8 Buzzer
Status Description
Power Off
Power On
Not ready: Unable to issue card (unable to accept issuing command)
Ready: Ready to issue card.
Active: Card inside. Ready to issue card.
No defect. Not lit in the cases of No Card and Ink End as these are not defects.
Irrecoverable error: Error that requires power to be turned off and on again.
Recoverable error: Error that requires reset or door to be opened and closed.
No defect or unknown defect related to card.
No card inside the card cassette.
Card transport error (JAM)
No defect or unknown defect related to ink ribbon.
Ink End
Ink defect (Ink ribbon ran out, unknown type of ink ribbon, etc)
INK (Ink ribbon status)
CARD (Card status)
ERROR (Error status)
READY (ONLINE/LOCAL)
LED indicator status
-- Light off -- Light on -- Blinking
* When in the Download mode, the POWER, READY, ERROR, CARD and INK LEDs will all light up.
LED Name
POWER (Power supply status)
LED Display

3
Button Control
Other than when turning on the power, operation only starts after pressing the button for more than 1 second. Release
the button upon hearing a "beep" sound from the buzzer and the respective function will be activated. This is used to
prevent operational errors.
Operation Status Operation ReferenceRESET CLEAN
When turning on power
Initialization (Usual startup)
Changes to Unit Number Setting mode
Startup uide (Separate book)
Connecting multiple printers
Changes to Download mode Troubleshooting in this manual
Action to take when printer fails to
startup
Initialization (Usual startup)
Changes to Magnetic Head Cleaning mode
Startup uide (Separate book)
Cleaning the magnetic head
Initialization (Software reset)
Also initializes ink ribbon
Performs test pattern printing
Ready
Recoverable error
with printer door closed
Caution (1)
Changes to Card Transport
Roller Cleaning mode Startup uide Cleaning the card transport roller
Operating the printer in this manual
Test print using the printer alone
Initialization (Software reset)
Also initializes ink ribbon
Irrecoverable error Not Applicable
(1) Open and close printer door during a recoverable error to start initialization automatically.
(2) For initialization without performing software reset, the ink ribbon will not be initialized if the same ribbon is
used. Refer to the next section of this manual on initialization.
(3) When there is no error while card is inside the printer, the RESET button cannot function. Open and close
printer door if you wish to remove the cards. Initialization will start automatically and card will be ejected from
the N Card Outlet.
(4) When the thermal head is being cooled down, the RESET button cannot function. “Thermal head cooling” is
displayed as a status of the status moniter. For details, see page 7 of this manual.
Caution
Operating the Printer (continued)
Button status: Not pressed. Pressed.

4
Initialization
Operating the Printer
Initialization operations are performed as follows.
1. Initialization starts automatically when printer
door is closed.
2. Ink ribbon will be initialized when a different rib-
bon is used.
However, when initialization is activated using the
RESET button, ink ribbon initialization also will be
done even where the same ink ribbon is used.
Test print using the printer alone
Even when not connected to the host computer, test print-
ing of built-in patterns can still be done in the Ready mode
by pressing the RESET and CLEAN buttons simulta-
neously for more than 1 second (a "beep" sound will be
heard from the buzzer) and releasing it. For details, please
refer to “Checking After Changing Thermal Head” in the
“Startup uide” (separate book).
Differences Between Printing Modes
The setting of this printer can be switched between the
Standard mode and Fine mode for both YMC (color) print-
ing and Resin K (text) printing by using the setting func-
tion in the status monitor (Printer setting tool). When car-
rying out double-sided printing on the card, the same mode
setting will apply to both the front and rear faces. (Setting
a separate mode for the front and back is not possible.)
A longer printing time will be required when set to the
Fine mode. Printing time and merits of the Fine mode are
as follows.
YMC
Resin K
Approx. 5 sec / side
Approx. 2 sec / side
Improvement in evenness,
texture and sharper outline
Lesser broken and faded words
Additional Time when Set
to Fine Mode
Merits of Using Fine Mode
1) Upon removing a card during a card jam
2) Upon changing an ink ribbon when ink runs
out
Example

5
How to Use the Status Monitor
The DCP360i Status Monitor(“Status Monitor”) is a software for displaying printer status and performing various
printer settings.
Screen Configuration
A
B
C
A : Close button
Exits the status monitor
B : TAB for switching screens
Switches to the following screens.
(1) Printer Status screen : Displays printer status.
(2) Printer Setting screen : For displaying/changing printer settings.
(3 ) Media Status screen : Displays status of card and ink ribbon.
(4) Printer Property screen : Displays printer configuration.
(5) Others screen : For updating printer firmware and performing test printing. Number of cards
issued is set to 0.
C : Minimize button
Minimizes the Status Monitor to an icon. The icon is displayed in the task bar.
Operation Environment
The Status Monitor can operate under the following environment.
• Windows® XP Professional and Home Edition
• Windows® 2000 Professional
Software Licensing Agreement
Before using the software contained in the CD-ROM supplied, please read through the “Software Licensing Agree-
ment” at the end of the “Startup uide” (separate book).
You will not be allowed to use this software unless you have agreed to accept the terms stated in the agreement.
Caution
Use the Status Monitor only when the printer power is tuened on.

6
Monitoring Printer Status
(1) Printer status : Displays status of printer. (For details, refer to next page.)
(2) Media status : Indicates whether cards are present as well as the remaining ink quantity.
(3) Ink : Displays information of the installed ink ribbon. Check that the installed ink ribbon is
correctly displayed. The quantity and lot number will be blank if ink ribbon is not recognized
correctly or if K monochrome ink ribbon is installed. In such a case, it may not be possible
to control the ink ribbon properly. Check the installation status of the ink ribbon. Please
refer to “Setting the Ink Ribbon” in the “Startup uide” (separate book).
(4) Printer Print Counter : Displays the accumulation number of cards issued by the printer.
(5) Print Counter : Displays the number of cards issued. This figure can be reset to 0 on the Others screen.
(Refer to page 12 in this book)
(6) Version : Displays the version of the printer firmware.
(7) Printer Selection : Switches to the target printer when the same host computer is connected to multiple
printers. Click the Update button to update the status of the connected printer and select
a Unit No. Then the status of the selected printer will be displayed.
How to Use the Status Monitor (continued)
The Printer Status screen is used to monitor the printer status.

7
Indicates that printing is enabled.
Shows the details of a failure. A is an error code indicating
the type of failure. Please refer to the Error Code list (Pages
15-16 of this manual) for the Error Codes and Correspond-
ing Actions.
A
No Printer is found.
Initializing
Cleaning
Offline Mode
Self Test Mode
Download Mode
Thermal Head Cooling
Card Loading
Card Transporting
MA Encoding
Printing
Contact IC Encoding
Non-contact IC Encoding
Card Unloading
Unloading to N Card Outlet
Display Message
Power of printer is not switched on or the host computer and printer are not
connected properly with a USB cable.
Initializing printer. Printer will switch to the Ready mode after initialization is complete.
Cleaning of magnetic head in progress. Printer will switch to the Ready mode
after cleaning is complete.
Printer is in the offline mode.
Self-diagnostic mode. Turn on the printer power again to set printer to the
Ready mode.
Download mode. Turn on the printer power to set printer to the Ready mode.
The thermal head is being cooled down since its temperature became too
high. When cooled down, print opration will automatically start again.
Status of printer when it is issuing cards. Printer will return to the Ready
mode upon completion of card issuance.
Description
Ready Status Display Error Status Display
Other Status Display
How to Use the Status Monitor (continued)
Do not switch off printer's power when downloading as this will result in failure.
Caution

8
Changing Printer Settings
A: Update button
Changes printer settings.
B: Refresh button
Displays printer settings status on the screen
(1) YMC Print Level : Adjusts the print density of
YMC ink.
(2) Resin K Print Level : Adjusts the print density of
Resin K ink.
(3) OP Retransfer Level : Adjusts the transfer level
of the OP layer (protective
layer) of the ink to the
card.
(4) YMC Print Mode : Adjusts the printing quality
of YMC ink. If "Fine" is
selected, print quality will
be enhanced but printing
speed will decrease.
(5) Resin K Print Mode : Adjusts the print quality of
Resin K ink. If "Fine" is
selected, print quality will
be enhanced but printing
speed will decrease.
(6) Number of Write Retry :Sets the maximum
number of retries when
error occurs while writing
to the magnetic stripe.
(7) Coercive Force Setting : Change using C on the
screen. It will not be
displayed if the magnetic
unit is not installed on the
printer. Changes can only
be made if the magnetic
A
B
C
Offset X
Offset Y
Left
Down
Right
Card Stacker Side
Card Cassette Side
Up
How to Use the Status Monitor (continued)
Change printer settings on the Printer Settings screen.
unit is the ISO type, but
not for the JIS type.
(8) Print Position Adj. : Sets the position to start
printing. 1 unit is
equivalent to 1/150 inch.
The following diagram
illustrates the direction of
movement for the print
image.
Offset X and offset Y is already set by factory default.
But is necessary to set again after replacing the
thermal head. Setting offset X upwards too mach may
cause card jamming. In that case try to set offset X
downwards a little
Caution

9
Checking the Media and Printing Status
Check the status of the printer media and printing on the Media Status screen.
(1) Ink Status : Displays the status of the installed ink ribbon. (For details, refer to next page.)
(2) Number of Ink Sets : Displays the number of screens for the ink ribbon that has been fitted. In the example on the
screen, a YMC-K-OP ink ribbon with 750 screen are installed. A YMC-K-OP cycle is counted
as 1 screen. The display will be blank when ink ribbon in use is unknown.
(3) Ink Lot Number : Displays the lot number of ink ribbon installed. The display will be blank when ink ribbon in
use is unknown.
(4) Printer Print Counter : Displays the accumulation number of cards issued by the printer.
(5) Print Counter : Displays number of cards issued. This figure can be initialized to 0.
(Refer to page 12 in this book)
(6) Thermal Head Counter : Displays number of printing ink panels of the thermal head. For example, 5 is added when all
YMCK-OP inks are used for printing.
(7) Ink Quantity : Displays remaining quantity of the ink ribbon.
(8) Card Quantity : Indicates whether cards are present.
How to Use the Status Monitor (continued)

10
Display When Ink is Unknown
Displays the tag status of ink ribbon in A.
• ood : Ink ribbon is recognized correctly.
•(252: Tag Data Defect) : Recorded data of tag is incorrect. Try again after replacing the ink ribbon.
•(253: Tag Data Defect) : Unable to communicate correctly with tag. Try again after replacing the ink ribbon.
•(254: No Tag) : Unable to read tag. In this case, recognized as K monochrome ink ribbon.
•(255: R/W Defect) : Printer's tag reader is defective. Repair of printer is required.
How to Use the Status Monitor (continued)
A

11
Checking Printer Configuration
(1)Unit No. : Number for identifying printer. This number can be changed in the Printer’s operation panel.
Assign different numbers to all the printers when the same host computer is connected to multiple
printers. Please refer to “Connecting Multiple Printers” in the “Startup uide“ (separate book).
(2)Printer Version, Config Version,
Table Version, Laminator Version
: Displays firmware version of the printer. Laminator version is only displayed when a laminating unit
is connected (optional).
(3) Optional Unit : Displays printer's hardware configuration.
(4)Head information : Displays information of the thermal head installed in the printer.
How to Use the Status Monitor (continued)
Check the printer configuration on the Printer Property screen.

12
Resetting the [No. of Cards Issued] Item
You can reset the number of cards issued on the Others screen.
(1) Click on the button A to set the number of cards issued to 0.
A
Test Printing
Test printing is performed on the Others screen. Test printing does not make use a printer driver. Checking can be
done to ensure that the printer is working properly.
(1)Select single-side or double-side printing using A.
(2)Click on the button B to start test print. A test pattern from the printer will be printed.
A
B
How to Use the Status Monitor (continued)

13
Upgrading Firmware
Upgrade of the printer's firmware is carried out on the Others screen.
Firmware can be updated when the printer is in the Ready mode.
A
B
C
D
Specify a file and upgrade the printer's firmware.
(1) Select drive where the file is stored using A.
(2) Specify folder where the file is stored using B.
(3) Select file to download using C. Only the target file to be downloaded will be displayed at C. Files are categorized
based on extensions as follows.
•*.PRF : Printer firmware
•*.HDF : Thermal head settings
•*.CF : Configuration data
•*.TBL : Table data
•*.ICF : Laminator firmware
(4) Click on the button D to update the firmware.
When downloading printer firmware, do not switch off the power until download is complete. Printer may fail
to reboot if the power is switched off during download. Refer to “Action to Take When Printer Fails to Startup”
(page 20) of this manual when startup fails.
Caution
How to Use the Status Monitor (continued)

14
Troubleshooting (Detailed Version)
This chapter describes detailed error displays and their
solutions, as well as solutions to problems related to print
quality that are not mentioned in the Startup uide (Sepa-
rate book). For the removal of jammed cards, please re-
fer to the Startup uide (separate book).
Caution
Do not make use of any metal
tools such as tweezers to “remove jammed cards”
when the power is turned on. Doing so may cause
the printer to break down or electric shock.
Internal Configuration
Card Cassette
Printing Unit
Card Stacker
Card Outlet
Contact IC/Magnetic Card
Encoder Unit (Optional)
Non-Contact IC Antenna
(Optional) Mounting Unit
NG Card Outlet
Thermal Head
Cleaning Roller
Feed Roller
Turnover unit
Ink Ribbon
Caution
There is a protruding part inside
the printer unit. Put on hand gloves and insert your
hand carefully so as not to injure yourself.

15
Error Code Message Display on Status Monitor Action
01020480
01020481
01023A00
01023A80
01033600
01033B81
01033B82 to
01033B85,
01033B88
01033B86
01040882
01043681
01044001
01044002
01044400
01044480
Troubleshooting (Detailed Version)
List of Error Codes and Corresponding Actions
1. Errors message and corresponding actions related to the printer or laminator.
Check whether the host computer and
the printer is connected correctly with
USB cable. Check whether the power
of the card printer is turned on.
Note: If the printer power is switched on
while the Status Monitor is on,printer
may not be recognized even if the con-
nection is correct. In such case, please
turn off and on the power of the printer.
Then restart Status Monitor.
Close printer door.
Attach cleaning unit.
Replenish card in the card cassette.
Check whether the power of the lami-
nator is turned on.If the laminator is
switched off, turn on the power, and
open the printer door and close it. Re-
move laminator problem by referring to in-
struction manual of the laminator.
Check if ink ribbon is inserted properly.
Refer to Feed Jam of Startup uide
(separate manual) and remove the
jammed cards.
Refer to Jam within Printer of Startup
uide (separate manual) and remove the
jammed cards.
Refer to the instruction manual of the lami-
nator and remove the laminator problem.
When laminator switches to the Ready
mode, open and close printer door to ini-
tialize the printer.
Check to ensure that laminator is in the
Ready mode and the connection cable be-
tween units are correctly installed.
Check if there is any ink ribbon defect.
Unrecoverable error. Call for servicing if it
recurs after restoring power.
Unrecoverable error. Call for servicing if it
recurs after restoring power.
Unrecoverable error. Call for servicing if it
recurs after restoring power.
Unrecoverable error. Call for servicing if it
recurs after restoring power.
No printer is found.
Printer Door is opened. Please close the door.
Cleaning unit is not set. Please set the cleaning unit.
There is no card. Please supply cards.
Laminator is not ready. Card is printed but it is not laminated. Please
solve the problem of the laminator. Lamination will begin automati-
cally if it is solved.
Ink ribbon failure happens. Please open the printer door and make
sure the ink ribbon is set correctly.
Feed JAM happens. Please unset the card cassette and rmove the
card.
Card JAM happens in the printer. Please open the printer door and
remove the card in the printer.
Laminator is not ready. Please initialize the printer after the problem
of the laminator is solved.
Printer initialization fails. Please confirm the laminator is ready and
it is connected to the printer correctly.
Ink mark is not found. Please open the printer door and make sure
the ink ribbon is set correctly.
It fails to access to printer EEPROM. Please turn off and on the
power of the printer, and initialize the printer.
It fails to access to print head EEPROM. Please turn off and on the
power of the printer, and initialize the printer.
Hardware failure happens. Please turn off and on the power of the
printer, and initialize the printer.
Unexpected error happens in the mechanical procedure. Please
turn off and on the power of the printer, and initialize the printer.

16
Error Code Message Display on Status Monitor Action
0104AB00
0104C000
0104C100
0104F600
0104F601
0104F800
0104F801
01052681
01420081
01420082
2. Software or System Errors message and Corresponding Actions
The following errors are failures in the software or system of the host computer. Restore power of the host com-
puter and printer. Consult your dealer if the problem cannot be resolved.
Troubleshooting (Detailed Version)
Unrecoverable error. Call for servicing if it
recurs after restoring power.
Unrecoverable error.
Refer to Jam within printer of Startup
uide (separate manual) and remove
jammed card when there is card in the in-
verter mechanism.
Call for servicing if it recurs after restoring
power.
Unrecoverable error. Call for servicing if it
recurs after restoring power.
•Check to ensure that temperature of the
environment is not too high.
•Clean the fan filter.
•Check if the air inlet behind the printer is
blocked.
•After the printer has been cooled down,
turn on the power again. Contact the
servicing center if the same problem re-
curs.
Turn on the power again after the printer
has warmed up. Contact the servicing cen-
ter if the same problem recurs.
•Check to ensure that temperature of the
environment is not too high.
•Clean the fan filter.
•Check if the air inlet behind the printer is
blocked.
•After the printer has been cooled down,
turn on the power again. Contact the
servicing center if the same problem re-
curs.
Turn on the power again after the printer
has warmed up. Contact the servicing cen-
ter if the same problem recurs.
Downloaded data is incorrect. Check the
file.
Replace with a new ink ribbon.
Replace with a new laminator film.
Magnetic encoder mechanism failure happens. Please turn off
and on the power of the printer, and initialize the printer.
Turnover mechanism failure happens. Please turn off and on
the power of the printer, and initialize the printer.
Thermal Head Mechanism failure happens. Please turn off and
on the power of the printer, and initialize the printer.
The temperature in the printer is too hot. Please turn off the power
of the printer till it becomes cool enough.
The temperature in the printer is too cool. Please turn off the power
of the printer till it becomes warm enough.
The temperature of the thermal head is too hot. Please turn off the
power of the printer till it becomes cool enough.
The temperature around the thermal head is too cool. Please turn
off the power of the printer till it becomes warm enough.
Download data is invalid. Please confirm whether the file is
correct.
There is no ink ribon. Please open the printer door and replace
the ink ribon with a new.
There is no laminator film. Card is printed but it is not lami-
nated. Please open the front door and replace the film with a
new, and the lamination will begin automatically.

17
Error Code Message Display on Status Monitor
02000001
02000002
02000003
02000004
02000005
02010000
02020000
02030000
09000002
09000003
09000004
Error happens in CX Port Manager. Memory is not enough.
Error happens in CX Port Manager. Command was rejected by the port driverr.
Error happens in CX Port Manager. Command ends abnormally.
No Printer is found. Please confirm the printer is connected correctly, or it is powered.
Error happens in CX Port Manager. Printer port is not found.
Error happens in CX Port Manager. SRB status is invalid.
Error happens in CX Port Manager. HA status is invalid.
Error happens in CX Port Manager. Target status is invalid.
No Printer is found. Please confirm the printer is connected correctly, or it is powered.
Error happens in DLL. Memory is not enough.
Error happens in DLL. It fails to read a file.
Troubleshooting (Detailed Version) (continued)
Problems Related to Printing
Causes and actions to take when printing position on the
card is constantly out of alignment.
Adjustment position is out of alignment
Refer to the "Checking after Replacement of Thermal
Head" in the Startup uide (separate book) on pro-
cedures to adjust the printing position.
Card size is different from the compatible dimen-
sions (54.0 mm x 85.6 mm).
When the card size is different, the top and bottom or
left and right margins will not be equal. Check with
your card dealer.
Causes and actions to take when printing position on the
card varies from card to card.
Card transport roller is dirty
Refer to "Cleaning the Card Transport Roller" in "Main-
tenance" of the Startup uide (separate book) on pro-
cedures to clean the roller.
When using pre-printed cards
The printing position of pre-printed cards may vary
from card to card. Consult your dealer on pre-printed
designs for which the deviance is not easily notice-
able after printing.
Printing Position Out of Alignment
When ink ribbon is torn
Repair in the following ways when the ink ribbon is torn
due to some reasons.
1. Cut off the torn portion with scissors neatly.
2. Adhere the cellophane tape close to the center
of the unused ribbon and the taking-up ribbon.
Do not discard any used ink ribbon on the taking up
bobbin.
3. Wind the ink ribbon on the taking up reel with
hand until the torn portion cannot be seen.
Ensure evenness
Taking up
bobbin
Cellophane Tape
Caution
Refer to the "Setting the Ink Ribbon"
in the Startup uide (separate book) and pay atten-
tion to the ink ribbon installation procedures.
Caution
When the surface material of the card
in use does not suit the printing mode of this printer,
the card and ink ribbon may stick together during print-
ing, causing the ink ribbon to tear. Consult your card
dealer when the ribbon is torn due to its adhesion to
the card.

18
Blurred Color and Crease
Card transport roller is dirty
Refer to the "Cleaning the Card Transport Roller" in
"Maintenance" of the Startup uide (separate book)
on procedures to clean the roller.
Thermal head is dirty
Refer to the "Cleaning the Thermal Head" in "Main-
tenance" of the Startup uide (separate book) on
procedures to clean the thermal head.
Try printing in Fine mode
Fine mode produces a more stable print quality as
printing is carried out more slowly when compared
to the Standard mode. Therefore, uneven print den-
sity and crease may not be so visible.
When white crease frequently appear
Replace the thermal head as it is damaged when
there are frequent vertical white crease as shown
in the diagram below even after cleaning the ther-
mal head, or when the color lightens to the extent
that crease are visible. Refer to the "Procedures for
changing Thermal Head" in the Startup uide
(Separate book)on procedures to replace the ther-
mal head.
White or Light-colored crease
Problems related to Color Printing
Cleaning roller is dirty
Refer to the "Cleaning the Cleaning Roller" in "Main-
tenance" of the Startup uide (separate book) on
procedures to clean the roller.
Card transport roller is dirty
Refer to the "Cleaning the Card Transport Roller" in
"Maintenance" of the Startup uide (separate book)
on procedures to clean the roller.
 Card is stained by fingerprints, etc
Put on lint-free hand gloves so that the card sur-
face will not be stained with fingerprints when han-
dling the cards.
Dirt
Troubleshooting (Detailed Version)
Cause and actions to take when there is dirt on the card's
printed surface.
Caution
Print cards in an environment that is not subject to
excessive dust.

19
Discoloration
When there is discoloration at random spots
Printing error will occur when there is dirt on the
card during printing. Refer to the "Cleaning the
Cleaning Roller" in "Maintenance" of the Startup
uide (separate book) on procedures to clean the
roller.
When discoloration appears in a crescent
shape at print areas with high print density.
Please note that the ink ribbon may be creased and
discoloration may occur when printing broad areas
such as backgrounds in high print density. Consult
your dealer on the card designs to use to prevent
such problems.
Problems Related to Text Printing
When text is blurred
Refer to “Changing Printer Settings” on Page 8 of
this manual to increase the Resin K print density
setting (+ direction) using the DCP360i Status Moni-
tor.
When text is distorted
Refer to “Changing Printer Settings” on Page 8 of
this manual to decrease the Resin K print density
setting (- direction) using the DCP360i Status Moni-
tor.
As a feature of the Resin K ink, the text printed on a
white background appears relatively darker when
text printing is performed on top of YMC print. Re-
duce the Resin K print level (– direction) when the
text on YMC print appears unclear.
When unable to bring a balance between
blurred/ distorted text
The maximum resolution for text printing with resin
K ink or fine line printing in the "Standard mode" is
2 dots. Printing fine lines and text containing 1-dot
lines may result in blurred print. Choose the "Fine
mode" when you use such fonts.
Blurred / Distorted
Color Shift (Color Bleed)
Card Transport Roller is dirty
Refer to the "Cleaning the Card Transport Roller" in
"Maintenance" of the Startup uide (separate book)
on procedures to clean the roller.
When Using Thin Cards
This printer is able to print cards with a thickness of
0.25 mm or above. Cards may not be transported
properly when thinner cards are used and color shift
may occur.
Printing error at periphery of the card
Printing error may occur when the ink ribbon and
card are not in close contact due to burrs around
the card. Consult your card dealer when there are
burrs on the card.
Troubleshooting (Detailed Version)

20
Actions to Take When Printer Fails to Start Up
Printer will fail to start up during reboot when download-
ing of printer's firmware fails. In such a case, follow pro-
cedures below to switch to the Download mode and down-
load the printer's firmware again.
1. Switch off the power of the printer.
2. Switch on the power while pressing on the
RESET button on the control panel.
Printer switches to the Download mode and all 5
LEDs on the control panel are lit.
3. Refer to “Upgrading Firmware” on Page 13 of
this manual to download the printer firmware
using the DCP360i Status Monitor.
Caution
Laminator firmware and configura-
tion information cannot be downloaded when in the
Download mode. To download these files, turn on the
power again and switch to the Standard mode.
Troubleshooting (Detailed Version)
Card surface lacks gloss or becomes matte on areas for
which the transparent protective layer (OP) is printed.
When there is an area for which transfer of pro-
tective layer is poor
Refer to "Changing Printer Settings" on Page 8 of
this manual to darken the OP retransfer level set-
ting (+ direction) using the DCP360i Status Moni-
tor.
When a crescent-shaped gap appears in the area
where the protective layer (OP) is printed
OP retransfer level is too dark. Refer to "Changing
Printer Settings" on Page 8 of this manual to lighten
the OP retransfer level setting (-direction) using the
DCP360i Status Monitor.
When the ink ribbon tears while printing the
protective layer
OP retransfer level is too dark. Refer to "Changing
Printer Settings" on Page 8 of this manual to lighten
the OP retransfer level setting (-direction) using the
DCP360i Status Monitor.
Problems Related to Protective Layer (OP)