Eglo TORQUAY User manual

TORQUAY Ceiling Fan
Installation Manual
Use & Care Guide
Warranty Information
TORQUAY Ceiling Fan
TORQUAY ceiling fans
42“: 20522501, 20522502, 20522512
48“: 20522701, 20522702, 20522712
56”: 20522901, 20522902, 20522912
TORQUAY ceiling fans & Tri-colour LED Light
42“: 20522601, 20522602, 20522612
48“: 20522801, 20522802, 20522812
56”: 20523101, 20523102, 20523112

TORQUAY Ceiling Fan
Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local council for
more information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous
substances can leak into the ground water and get into the food chain, damaging your health and well-being.
EGLO Lighting has a policy of continual product improvement and development, dimensions, hardware and designs may change to reflect
this policy. EGLO reserves the right to discontinue or change product specifications & designs at any time without notice and without
incurring obligations. The images including all features and specifications in this manual are for illustrative purposes only. Product details,
images & line drawings may vary depending on specific product models.

TORQUAY Ceiling Fan
Thank you for purchasing your new EGLO ceiling fan.
To ensure a safe and successful installation, please make sure to read this manual, ensure
it is on hand for your installer to refer to, and keep in a safe place for future reference.
CONTENT
FOR YOUR SAFETY: ........................................................................................................................................................4
BEFORE INSTALLATION: .................................................................................................................................................5
SELECTING A LOCATION: ...............................................................................................................................................6
INSTALLING THE HANGING BRACKET: .......................................................................................................................... 6
ASSEMBLING AND INSTALLING THE FAN: .................................................................................................................... 6
CHANGING THE COLOUR OF LED LIGHT: ......................................................................................................................7
WIRING CONNECTIONS:.................................................................................................................................................7
WIRING DIAGRAM (with Light): ...................................................................................................................................8
WIRING DIAGRAM (without Light): .............................................................................................................................. 8
FUNCTION OF THE WALL CONTROL..............................................................................................................................8
REVERSE FUNCTION: ......................................................................................................................................................8
CLEANING AND MAINTENANCE:...................................................................................................................................9
CHECKLIST:......................................................................................................................................................................9
TROUBLE SHOOTING....................................................................................................................................................10
WARRANTY CLAIMS ON INSTALLED PRODUCTS:....................................................................................................... 11
1. AUSTRALIAN CONSUMER LAW: .............................................................................................................................. 11
2. LIMITED REPAIR / REPLACEMENT WARRANTY: ......................................................................................................11
3. IN-HOME WARRANTY: ............................................................................................................................................. 12
4. WARRANTY TRANSFER: ........................................................................................................................................... 12
5. WHAT IS NOT COVERED: .........................................................................................................................................13
6. COMMERCIAL USE: .................................................................................................................................................. 13
WARRANTY CONDITIONS: ........................................................................................................................................... 14
HOW TO MAKE A WARRANTY CLAIM: ......................................................................................................................14

4TORQUAY Ceiling Fan
FOR YOUR SAFETY:
1. Please read this manual carefully before attempting the assembly or installation of your new ceiling fan.
2. ALL electrical work should only be carried out by a suitably qualified and licenced electrical contractor. This ceiling fan MUST be
installed ONLY by a suitably qualified and licenced electrical contractor.
3. This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack
of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person
responsible for their safety.
4. Do NOT allow children to play with this appliance, and supervise children around electrical devises at all times.
5. Before commencing any electrical work, ensure the power is disconnected and/or the mains switched off at the circuit box and ensure
all pole isolation of the power supply.
6. The fixing point for your ceiling fan must be of sound construction, undamaged, and capable of supporting a load of 35Kg, or 4
times the weight of the fan plus the method of attachment, whichever is greater. Verifying the stability of the mounting structure is
the sole responsibility of the consumer and qualified installer.
7. Care needs to be taken to ensure the installation location does not allow the fan blades to come into contact with any object or
surface. There must be a minimum of 30cm clearance between the blade tip (end) and the nearest wall or object. Reduced clearances
to walls or ceilings can also reduce the amount of air your fan can move.
8. The installation should also allow for a clearance of 2.1m between the floor and the bottom of the blades. The installation should
allow for a minimum of 3.0m between ceiling fans.
9. The fan and the hanging bracket must be earthed.
10. The fan must be connected to a mains supply only. Fans connected to alternate power systems such as Solar, Wind, Battery etc will
not be covered under the terms of this warranty.
11. Use ONLY the EGLO controller supplied with your fan, or a suitable EGLO controller designed specifically for your fan. Use of non-
standard, non-EGLO or solid-state dimmer type controllers can cause inferior performance, and permanently induce a humming noise in
your fan motor which cannot be repaired, and which will not be covered under warranty.
12. Do NOT change the direction of your fan whilst it is spinning. ONLY change the direction of the fan as instructed to in this manual.
13. Do NOT insert any object into the fan blades whilst in operation, as this can cause damage to the fan, and personal injury.
14. Do NOT use ceiling fans and gas appliances in the same room at the same time.
15. All EGLO products are warranted to be free from defects in workmanship and materials provided the products are used with a voltage
supply within the range the product is designed to operate.
16. This fan is designed for use indoors only, though can be installed in suitable undercover and protected outdoor areas.
17. EGLO lighting will not be liable for any advice given to the consumer from any of our suppliers or third parties, related or otherwise.
18. Proper performance relies on the right fan being correctly installed in the optimum location. Fans that do not perform as expected
and which are not faulty cannot be replaced or exchanged under warranty.
19. The important safeguards and instructions in this manual are not designed to cover every possible condition or circumstance. It is
understood that common sense, caution and care are factors that cannot be built into the product, those using and maintaining this
product must supply these factors.

5
TORQUAY Ceiling Fan
Assembly Kit
Blade Screw and Washer x 10 Wood Screws & Washes x4
Remote control x 1
Wall cradle x 1
Receiver x 1
MODEL INPUT WATTAGE LIGHT WEIGHT
20522501, 20522502,
20522512 220-240V, 50Hz 13W - 6.15Kg
20522601, 20522602,
20522612 220-240V, 50Hz 13W 20W 6.36Kg
20522701, 20522702,
20522712 220-240V, 50Hz 33W - 6.65Kg
20522801, 20522802,
20522812 220-240V, 50Hz 33W 20W 6.83Kg
20522901, 20522902,
20522912 220-240V, 50Hz 35W - 7.0Kg
20523101, 20523102,
20523112 220-240V, 50Hz 35W 20W 7.24Kg
TOOLS REQUIRED:
• Phillips head screwdriver
• Pair of pliers
• Ladder
• Wiring supply cable as required by AS/NZS 3000 wiring rules.
Note: The use of electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
PARTS LIST:
BEFORE INSTALLATION:
• Carefully unpack your fan on a soft surface to avoid damage to the fan finish.
• Do not lay the motor housing on its side, as the decorative housings may become bent or damaged.
• Check that all parts are present before commencing assembly. Refer to Parts List.
• If any parts are missing, carefully check the packaging, polyfoam and plastic bags for the missing parts, and if they cannot be located,
contact EGLO for assistance before commencing assembly or installation.
1
42
3
5
OFF
FAN
1H 2H
8H
4H
LIGHT
F/R
ON/OFF
Down Cover/ Lamp Plate & Shade
Canopy
Canopy Ring
Downrod
Coupling Cover
Blade
Motor Assembly

6TORQUAY Ceiling Fan
SELECTING A LOCATION:
1. The ceiling fan must be installed in a location so that the blades are a
minimum 300mm spacing from the tip of the blade, to the nearest objects
or walls.
2. The ceiling fan must be installed in a location so that the blades are a
minimum 2.1m above the floor.
3. The fixing point for your ceiling fan must be of sound construction,
undamaged, and capable of supporting a load of 35Kg, or 4 times the
weight of the fan plus the method of attachment, whichever is greater. If
the location does not have a solid mounting point, you will need to install
a timber support between two ceiling joists. Refer to Fig. 2
4. Many EGLO fans are designed for indoor use, though they can also be
installed in appropriately covered outdoor locations where the fan is fully undercover with a minimum of 2 walls. This fan is not
waterproof. When installed in outdoor areas, the ceiling fan must be installed in a location protected from water, wind, dust, and
salt. Exposure to these elements will void the warranty. In some more tropical areas of Australia, it is suggested you increase the
distance from the fan to the edge of the roof.
INSTALLING THE HANGING BRACKET:
1. Install the hanging bracket to the ceiling joist or timber support with the long installation screws
provided. Pass the screws through the slotted holes in the hanging bracket and secure to the
ceiling. Refer Fig. 3
2. Ensure that at least 30mm of the screw is threaded into the ceiling joist or timber support.
Note: The fixing screws included are designed for use with timber ceiling joists, for all other materials,
the appropriate fixing screws will need to be purchased.
Note: Your fans hanging bracket allows for mounting on angled/sloped ceilings up to a 13-degree pitch. When mounted on angled/
sloped ceilings, the hanger bracket must be installed so that the opening is facing UP the direction of ceiling pitch.
ASSEMBLING AND INSTALLING THE FAN:
IMPORTANT: Check that the power is disconnected and/or the mains switched off at the
circuit box to ensure all pole isolation of the power supply.
1. The downrod and canopy have been pre-assembled at the factory for your convenience.
Carefully lift the fan assembly up to the hanging bracket. Refer Fig. 4
2. Seat the down rod ball assembly into the bracket, ensuring the notch in the hanger ball is
positioned on the stopper of the hanger bracket to prevent the fan from rotating when in
operation. Install the safety wire to the ceiling, the safety wire must be adjusted as short as
possible and secure until snug. Refer Fig. 4
4. Working one blade at a time, place the blade into the slot in the motor housing centre band,
install and loosely tighten 3 blade screws and washers, and when all blades are installed tighten
all screws firmly. Refer Fig. 5
5. For non-light models; connect the earth wire and attach the bottom cover (down cover) by
aligning up against the bottom of the motor and twisting in a clockwise direction. Refer Fig. 6
6. For models with LED light; connect the light wire and attach the light plate by aligning up
against the bottom of the motor and twisting in a clockwise direction. Install the light shade by
aligning with the light plate, and twisting in a clockwise direction. Refer Fig. 7
Note: Before attaching light shade, change the colour of the LED light to your desired colour. Refer to “CHANGING THE COLOUR OF LED LIGHT”
Fig. 6 Fig. 7
Fixing point MUST
be able to support
a 35 kg load.
NOTE: Image is for representation only,
and does not represent the actual bracket.
Fig 2
Fig. 2
Fig 3
Fig. 3
Fig. 4
Fig. 5
Notch
Safety Wire

7
TORQUAY Ceiling Fan
7. Wire the ceiling fan in accordance to; “Wiring Connections”.
8. After completing the mains electrical connection at the terminal block, connect the ceiling fan wiring by connecting the quick
connector plugs.
9. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.
Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.
Note: The use of electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
CHANGING THE COLOUR OF LED LIGHT:
The LED light is equipped with a colour changing toggle switch to change between warm white, neutral white or cool white. The switch
is located on the LED board itself.
WARNING: Ceiling fans and LED light
MUST be switched OFF before changing
the colour changing switch.
WIRING CONNECTIONS:
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.
Note: For safe use of this fan, and all-pole disconnection MUST be incorporated into the fixed wiring in accordance with the wiring rules.
As outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard. A single-pole switch also must
be placed in the same room as the fan as per local wiring regulations AS3000.
400V
HU
6.8
10
HU
400V
CCT Switch
ANT
Brown (L)
Blue (N)
Brown (L)
Blue (N)
Live (L)
Neutral (N)
L IN AC
N IN AC
Yellow/Green
Yellow/Green
Earth (PE)
Grey
Orange
Red
Yellow/Green (PE)
Grey
Pink
Red
Blue
Orange
Blue
Orange
Fan connection
Light connection
(for with light model)
7
TORQUAY Ceiling Fan
7. Wire the ceiling fan in accordance to; “Wiring Connections”.
8. After completing the mains electrical connection at the terminal block, connect the ceiling fan wiring by connecting the quick
connector plugs.
9. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.
Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.
Note: The use of electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
CHANGING THE COLOUR OF LED LIGHT:
The LED light is equipped with a colour changing toggle switch to change between warm white, neutral white or cool white. The switch
is located on the LED board itself.
WARNING: Ceiling fans and LED light
MUST be switched OFF before changing
the colour changing switch.
WIRING CONNECTIONS:
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.
Note: For safe use of this fan, and all-pole disconnection MUST be incorporated into the fixed wiring in accordance with the wiring rules.
As outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard. A single-pole switch also must
be placed in the same room as the fan as per local wiring regulations AS3000.
400V
HU
6.8
10
HU
400V
CCT Switch
ANT
Brown (L)
Blue (N)
Brown (L)
Blue (N)
Live (L)
Neutral (N)
L IN AC
N IN AC
Yellow/Green
Yellow/Green
Earth (PE)
Grey
Orange
Red
Yellow/Green (PE)
Grey
Pink
Red
Blue
Orange
Blue
Orange
Fan connection
Light connection
(for with light model)
7
TORQUAY Ceiling Fan
7. Wire the ceiling fan in accordance to; “Wiring Connections”.
8. After completing the mains electrical connection at the terminal block, connect the ceiling fan wiring by connecting the quick
connector plugs.
9. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.
Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.
Note: The use of electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
CHANGING THE COLOUR OF LED LIGHT:
The LED light is equipped with a colour changing toggle switch to change between warm white, neutral white or cool white. The switch
is located on the LED board itself.
WARNING: Ceiling fans and LED light
MUST be switched OFF before changing
the colour changing switch.
WIRING CONNECTIONS:
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.
Note: For safe use of this fan, and all-pole disconnection MUST be incorporated into the fixed wiring in accordance with the wiring rules.
As outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard. A single-pole switch also must
be placed in the same room as the fan as per local wiring regulations AS3000.
400V
HU
6.8
10
HU
400V
CCT Switch
ANT
Brown (L)
Blue (N)
Brown (L)
Blue (N)
Live (L)
Neutral (N)
L IN AC
N IN AC
Yellow/Green
Yellow/Green
Earth (PE)
Grey
Orange
Red
Yellow/Green (PE)
Grey
Pink
Red
Blue
Orange
Blue
Orange
Fan connection
Light connection
(for with light model)
7
TORQUAY Ceiling Fan
7. Wire the ceiling fan in accordance to; “Wiring Connections”.
8. After completing the mains electrical connection at the terminal block, connect the ceiling fan wiring by connecting the quick
connector plugs.
9. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.
Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.
Note: The use of electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
CHANGING THE COLOUR OF LED LIGHT:
The LED light is equipped with a colour changing toggle switch to change between warm white, neutral white or cool white. The switch
is located on the LED board itself.
WARNING: Ceiling fans and LED light
MUST be switched OFF before changing
the colour changing switch.
WIRING CONNECTIONS:
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.
Note: For safe use of this fan, and all-pole disconnection MUST be incorporated into the fixed wiring in accordance with the wiring rules.
As outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard. A single-pole switch also must
be placed in the same room as the fan as per local wiring regulations AS3000.
400V
HU
6.8
10
HU
400V
CCT Switch
ANT
Brown (L)
Blue (N)
Brown (L)
Blue (N)
Live (L)
Neutral (N)
L IN AC
N IN AC
Yellow/Green
Yellow/Green
Earth (PE)
Grey
Orange
Red
Yellow/Green (PE)
Grey
Pink
Red
Blue
Orange
Blue
Orange
Fan connection
Light connection
(for with light model)
7
TORQUAY Ceiling Fan
7. Wire the ceiling fan in accordance to; “Wiring Connections”.
8. After completing the mains electrical connection at the terminal block, connect the ceiling fan wiring by connecting the quick
connector plugs.
9. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.
Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.
Note: The use of electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
CHANGING THE COLOUR OF LED LIGHT:
The LED light is equipped with a colour changing toggle switch to change between warm white, neutral white or cool white. The switch
is located on the LED board itself.
WARNING: Ceiling fans and LED light
MUST be switched OFF before changing
the colour changing switch.
WIRING CONNECTIONS:
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.
Note: For safe use of this fan, and all-pole disconnection MUST be incorporated into the fixed wiring in accordance with the wiring rules.
As outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard. A single-pole switch also must
be placed in the same room as the fan as per local wiring regulations AS3000.
400V
HU
6.8
10
HU
400V
CCT Switch
ANT
Brown (L)
Blue (N)
Brown (L)
Blue (N)
Live (L)
Neutral (N)
L IN AC
N IN AC
Yellow/Green
Yellow/Green
Earth (PE)
Grey
Orange
Red
Yellow/Green (PE)
Grey
Pink
Red
Blue
Orange
Blue
Orange
Fan connection
Light connection
(for with light model)
WARNING: For safe use of this fan, an all-pole disconnection MUST be incorporated into the fixed wiring in accordance with the wiring rules
as outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard. Please note warrant will be void if
the installation is without a means for an all-pole disconnection incorporated in the fixed wiring in accordance with the wiring rules.
A single pole isolation switch must be also placed in the same room as the fan as per local wiring regulations AS/NZS 3000, in accordance
with clause 2.3.2.2.1& 4.13.1.3 of AS/NZS 3000.
Note: If there are two or more ceiling fans installed in the one location/room, an isolation switch is required for EACH celling fan. This is requi-
red when programming any remote-control transmitter & receiver to pair together, and for fan servicing.
Note: The plug connector and wires “for light” are not included on non-light models.
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.

8TORQUAY Ceiling Fan
CODE LEARNING MODE:
The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control
or re-paired / re-synced if multiple fans are located within an area, follow these simple steps:
SINGLE FAN INSTALLATION:
1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. Complete assembly of canopy.
MULTIPLE FAN INSTALLATION:
Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.
1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. DO NOT complete assembly of fan #1. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.
5. Repeat steps 1-3 for each subsequent fan.
6. Only once all fans have been paired/synced and successful tested on separate remote control transmitters, can all fans then be
reconnected to power, and assembly of canopy completed.
Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and
starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.
If the transmitter and receiver are not working or working properly, check:
1. The battery is in the correct position and making good contact, and replace batteries if necessary.
2. Is there any other radio frequency or remote-controlled devices nearby, devices using the same frequency can interfere with each device?
3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when
the battery is low, replace the battery immediately.
Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.
OPERATING YOUR REMOTE CONTROL (For models with light):
1. LED Indicator light
2. Turn the fan OFF
3. Fan speeds (1= Low & Night Mode, 5= High)
4. Timer control for the fan (1H= Fan stops after 1 Hour, 8H= Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)*
7. Turn the light ON/OFF
OPERATING YOUR REMOTE CONTROL (For models without light):
1. LED indicator light
2. Turn the fan OFF
3. Fan speeds (1=Low & Night Mode, 5=Hight)
4. Timer control for the fan (30min=Fan stops after 30Minutes, 8H=Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)
Night mode* – Press “1 (low speed)” and hold for 3 seconds to operate.
Forward / Reverse* – Press “F/R ” to operate. Press while fan running and hold for
3-5 seconds or until a beep is heard. Fan will slowly stop, then reverse at the same speed.
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
8TORQUAY Ceiling Fan
CODE LEARNING MODE:
The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control
or re-paired / re-synced if multiple fans are located within an area, follow these simple steps:
SINGLE FAN INSTALLATION:
1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. Complete assembly of canopy.
MULTIPLE FAN INSTALLATION:
Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.
1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. DO NOT complete assembly of fan #1. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.
5. Repeat steps 1-3 for each subsequent fan.
6. Only once all fans have been paired/synced and successful tested on separate remote control transmitters, can all fans then be
reconnected to power, and assembly of canopy completed.
Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and
starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.
If the transmitter and receiver are not working or working properly, check:
1. The battery is in the correct position and making good contact, and replace batteries if necessary.
2. Is there any other radio frequency or remote-controlled devices nearby, devices using the same frequency can interfere with each device?
3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when
the battery is low, replace the battery immediately.
Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.
OPERATING YOUR REMOTE CONTROL (For models with light):
1. LED Indicator light
2. Turn the fan OFF
3. Fan speeds (1= Low & Night Mode, 5= High)
4. Timer control for the fan (1H= Fan stops after 1 Hour, 8H= Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)*
7. Turn the light ON/OFF
OPERATING YOUR REMOTE CONTROL (For models without light):
1. LED indicator light
2. Turn the fan OFF
3. Fan speeds (1=Low & Night Mode, 5=Hight)
4. Timer control for the fan (30min=Fan stops after 30Minutes, 8H=Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)
Night mode* – Press “1 (low speed)” and hold for 3 seconds to operate.
Forward / Reverse* – Press “F/R ” to operate. Press while fan running and hold for
3-5 seconds or until a beep is heard. Fan will slowly stop, then reverse at the same speed.
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
8TORQUAY Ceiling Fan
CODE LEARNING MODE:
The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control
or re-paired / re-synced if multiple fans are located within an area, follow these simple steps:
SINGLE FAN INSTALLATION:
1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. Complete assembly of canopy.
MULTIPLE FAN INSTALLATION:
Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.
1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. DO NOT complete assembly of fan #1. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.
5. Repeat steps 1-3 for each subsequent fan.
6. Only once all fans have been paired/synced and successful tested on separate remote control transmitters, can all fans then be
reconnected to power, and assembly of canopy completed.
Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and
starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.
If the transmitter and receiver are not working or working properly, check:
1. The battery is in the correct position and making good contact, and replace batteries if necessary.
2. Is there any other radio frequency or remote-controlled devices nearby, devices using the same frequency can interfere with each device?
3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when
the battery is low, replace the battery immediately.
Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.
OPERATING YOUR REMOTE CONTROL (For models with light):
1. LED Indicator light
2. Turn the fan OFF
3. Fan speeds (1= Low & Night Mode, 5= High)
4. Timer control for the fan (1H= Fan stops after 1 Hour, 8H= Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)*
7. Turn the light ON/OFF
OPERATING YOUR REMOTE CONTROL (For models without light):
1. LED indicator light
2. Turn the fan OFF
3. Fan speeds (1=Low & Night Mode, 5=Hight)
4. Timer control for the fan (30min=Fan stops after 30Minutes, 8H=Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)
Night mode* – Press “1 (low speed)” and hold for 3 seconds to operate.
Forward / Reverse* – Press “F/R ” to operate. Press while fan running and hold for
3-5 seconds or until a beep is heard. Fan will slowly stop, then reverse at the same speed.
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
8TORQUAY Ceiling Fan
CODE LEARNING MODE:
The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control
or re-paired / re-synced if multiple fans are located within an area, follow these simple steps:
SINGLE FAN INSTALLATION:
1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. Complete assembly of canopy.
MULTIPLE FAN INSTALLATION:
Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.
1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. DO NOT complete assembly of fan #1. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.
5. Repeat steps 1-3 for each subsequent fan.
6. Only once all fans have been paired/synced and successful tested on separate remote control transmitters, can all fans then be
reconnected to power, and assembly of canopy completed.
Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and
starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.
If the transmitter and receiver are not working or working properly, check:
1. The battery is in the correct position and making good contact, and replace batteries if necessary.
2. Is there any other radio frequency or remote-controlled devices nearby, devices using the same frequency can interfere with each device?
3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when
the battery is low, replace the battery immediately.
Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.
OPERATING YOUR REMOTE CONTROL (For models with light):
1. LED Indicator light
2. Turn the fan OFF
3. Fan speeds (1= Low & Night Mode, 5= High)
4. Timer control for the fan (1H= Fan stops after 1 Hour, 8H= Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)*
7. Turn the light ON/OFF
OPERATING YOUR REMOTE CONTROL (For models without light):
1. LED indicator light
2. Turn the fan OFF
3. Fan speeds (1=Low & Night Mode, 5=Hight)
4. Timer control for the fan (30min=Fan stops after 30Minutes, 8H=Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)
Night mode* – Press “1 (low speed)” and hold for 3 seconds to operate.
Forward / Reverse* – Press “F/R ” to operate. Press while fan running and hold for
3-5 seconds or until a beep is heard. Fan will slowly stop, then reverse at the same speed.
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
8TORQUAY Ceiling Fan
CODE LEARNING MODE:
The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control
or re-paired / re-synced if multiple fans are located within an area, follow these simple steps:
SINGLE FAN INSTALLATION:
1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. Complete assembly of canopy.
MULTIPLE FAN INSTALLATION:
Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.
1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds, press and hold FAN OFF button for 10 seconds or until a beep sound is heard meaning pairing/syncing
has been successful. Note: This must be done prior to fixing canopy in place.
3. Operate and test. Note: Blades must be attached or fan will not continue to operate.
4. DO NOT complete assembly of fan #1. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.
5. Repeat steps 1-3 for each subsequent fan.
6. Only once all fans have been paired/synced and successful tested on separate remote control transmitters, can all fans then be
reconnected to power, and assembly of canopy completed.
Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and
starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.
If the transmitter and receiver are not working or working properly, check:
1. The battery is in the correct position and making good contact, and replace batteries if necessary.
2. Is there any other radio frequency or remote-controlled devices nearby, devices using the same frequency can interfere with each device?
3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when
the battery is low, replace the battery immediately.
Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.
OPERATING YOUR REMOTE CONTROL (For models with light):
1. LED Indicator light
2. Turn the fan OFF
3. Fan speeds (1= Low & Night Mode, 5= High)
4. Timer control for the fan (1H= Fan stops after 1 Hour, 8H= Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)*
7. Turn the light ON/OFF
OPERATING YOUR REMOTE CONTROL (For models without light):
1. LED indicator light
2. Turn the fan OFF
3. Fan speeds (1=Low & Night Mode, 5=Hight)
4. Timer control for the fan (30min=Fan stops after 30Minutes, 8H=Fan stops after 8 Hours)
5. Battery for transmitter
6. Direction of the fan (Forward/Reverse)
Night mode* – Press “1 (low speed)” and hold for 3 seconds to operate.
Forward / Reverse* – Press “F/R ” to operate. Press while fan running and hold for
3-5 seconds or until a beep is heard. Fan will slowly stop, then reverse at the same speed.
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min
FAN
OFF
LIGHT
ON/OFF
1
3
524
1H 2H
F/R
4H 8H
1
7
5
2
3
46
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
5
2
3
4
6
Stradbroke , Torquay
WITH LIGHT -REMOTE
Stradbroke , Torquay, Seacliff
NO LIGHT -REMOTE
30min

9
TORQUAY Ceiling Fan
REVERSE FUNCTION:
Your ceiling fan can operate either in fan mode or reverse fan mode.
To switch your ceiling fan between summer and winter mode, while the fan is operating, press the F/R button and hold for 3-5 seconds
or until beep is heard. Fan will slowly stop, then reverse at the same speed.
SUMMER (Forward)
For a cooling effect during summer, your
fan should run in a counter clockwise di-
rection, forcing the room air down and
outwards creating a wind chill effect that
makes you feel cooler.
WINTER (Reverse)
During the winter, your fan should run in a
clock- wise direction at low speed. This will
gently draw the warmer air down from the cei-
ling , balancing the rooms temperature, and all-
owing you to lo- wer your heating thermostat.
NIGHT MODE:
Your EGLO ceiling fan is fitted with ‘Night Mode’, an extra slow speed. By pressing and holding speed button 1 for at least 3
seconds, your fan will slow to approximately 1 revolution per second, providing gentle air circulation, ideal for overnight use.
CLEANING AND MAINTENANCE:
All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.
Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a screwdriver.
All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture, both externally and
internal (where allowed and possible).
For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation of dirt
and dust can easily be removed by using a mild detergent and only a slightly dampened cloth.
Note: Do NOT use abrasive cleaning agents as they may damage the finish.
CHECKLIST:
(*) May require the assistance of a qualified and licenced electrical contractor.
PROBLEM POSSIBLE CAUSE POSSIBLE REMEDY
Fan or Light will not start. Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Isolation switch not in correct position. Turn power OFF.
Check that isolation switch is in the correct position.
LED Board / Bulb not connected correctly. Turn power OFF.
Check that LED board plug connector is connected securely,
and all bulbs correctly installed. (*)
Fan Wobbles. Fan blades are not horizontal to the ceiling. Refer to ‚Troubleshooting: WOBBLE/BALANCING‘ section
of this manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Blades are out of shape. Stack blades on a flat level surface, to ensure all blades are a
uniform shape. Contact your retailer for replacement blades.
Fan hanger ball not seated correctly in hanger bracket. Turn power OFF.
Support the fan very carefully, and rotate the hanger ball to
ensure the registration slot is positioned on the stopper. (*)
Noisy Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly. Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly. (*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller. (*)
Fan needs to settle in. Allow 6-8 hours of operating time to allow fan to ‘settle in’.
9
TORQUAY Ceiling Fan
REVERSE FUNCTION:
Your ceiling fan can operate either in fan mode or reverse fan mode.
To switch your ceiling fan between summer and winter mode, while the fan is operating, press the F/R button and hold for 3-5 seconds
or until beep is heard. Fan will slowly stop, then reverse at the same speed.
SUMMER (Forward)
For a cooling effect during summer, your
fan should run in a counter clockwise di-
rection, forcing the room air down and
outwards creating a wind chill effect that
makes you feel cooler.
WINTER (Reverse)
During the winter, your fan should run in a
clock- wise direction at low speed. This will
gently draw the warmer air down from the cei-
ling , balancing the rooms temperature, and all-
owing you to lo- wer your heating thermostat.
NIGHT MODE:
Your EGLO ceiling fan is fitted with ‘Night Mode’, an extra slow speed. By pressing and holding speed button 1 for at least 3
seconds, your fan will slow to approximately 1 revolution per second, providing gentle air circulation, ideal for overnight use.
CLEANING AND MAINTENANCE:
All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.
Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a screwdriver.
All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture, both externally and
internal (where allowed and possible).
For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation of dirt
and dust can easily be removed by using a mild detergent and only a slightly dampened cloth.
Note: Do NOT use abrasive cleaning agents as they may damage the finish.
CHECKLIST:
(*) May require the assistance of a qualified and licenced electrical contractor.
PROBLEM POSSIBLE CAUSE POSSIBLE REMEDY
Fan or Light will not start. Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Isolation switch not in correct position. Turn power OFF.
Check that isolation switch is in the correct position.
LED Board / Bulb not connected correctly. Turn power OFF.
Check that LED board plug connector is connected securely,
and all bulbs correctly installed. (*)
Fan Wobbles. Fan blades are not horizontal to the ceiling. Refer to ‚Troubleshooting: WOBBLE/BALANCING‘ section
of this manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Blades are out of shape. Stack blades on a flat level surface, to ensure all blades are a
uniform shape. Contact your retailer for replacement blades.
Fan hanger ball not seated correctly in hanger bracket. Turn power OFF.
Support the fan very carefully, and rotate the hanger ball to
ensure the registration slot is positioned on the stopper. (*)
Noisy Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly. Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly. (*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller. (*)
Fan needs to settle in. Allow 6-8 hours of operating time to allow fan to ‘settle in’.
9
TORQUAY Ceiling Fan
REVERSE FUNCTION:
Your ceiling fan can operate either in fan mode or reverse fan mode.
To switch your ceiling fan between summer and winter mode, while the fan is operating, press the F/R button and hold for 3-5 seconds
or until beep is heard. Fan will slowly stop, then reverse at the same speed.
SUMMER (Forward)
For a cooling effect during summer, your
fan should run in a counter clockwise di-
rection, forcing the room air down and
outwards creating a wind chill effect that
makes you feel cooler.
WINTER (Reverse)
During the winter, your fan should run in a
clock- wise direction at low speed. This will
gently draw the warmer air down from the cei-
ling , balancing the rooms temperature, and all-
owing you to lo- wer your heating thermostat.
NIGHT MODE:
Your EGLO ceiling fan is fitted with ‘Night Mode’, an extra slow speed. By pressing and holding speed button 1 for at least 3
seconds, your fan will slow to approximately 1 revolution per second, providing gentle air circulation, ideal for overnight use.
CLEANING AND MAINTENANCE:
All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.
Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a screwdriver.
All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture, both externally and
internal (where allowed and possible).
For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation of dirt
and dust can easily be removed by using a mild detergent and only a slightly dampened cloth.
Note: Do NOT use abrasive cleaning agents as they may damage the finish.
CHECKLIST:
(*) May require the assistance of a qualified and licenced electrical contractor.
PROBLEM POSSIBLE CAUSE POSSIBLE REMEDY
Fan or Light will not start. Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Isolation switch not in correct position. Turn power OFF.
Check that isolation switch is in the correct position.
LED Board / Bulb not connected correctly. Turn power OFF.
Check that LED board plug connector is connected securely,
and all bulbs correctly installed. (*)
Fan Wobbles. Fan blades are not horizontal to the ceiling. Refer to ‚Troubleshooting: WOBBLE/BALANCING‘ section
of this manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Blades are out of shape. Stack blades on a flat level surface, to ensure all blades are a
uniform shape. Contact your retailer for replacement blades.
Fan hanger ball not seated correctly in hanger bracket. Turn power OFF.
Support the fan very carefully, and rotate the hanger ball to
ensure the registration slot is positioned on the stopper. (*)
Noisy Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly. Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly. (*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller. (*)
Fan needs to settle in. Allow 6-8 hours of operating time to allow fan to ‘settle in’.
9
TORQUAY Ceiling Fan
REVERSE FUNCTION:
Your ceiling fan can operate either in fan mode or reverse fan mode.
To switch your ceiling fan between summer and winter mode, while the fan is operating, press the F/R button and hold for 3-5 seconds
or until beep is heard. Fan will slowly stop, then reverse at the same speed.
SUMMER (Forward)
For a cooling effect during summer, your
fan should run in a counter clockwise di-
rection, forcing the room air down and
outwards creating a wind chill effect that
makes you feel cooler.
WINTER (Reverse)
During the winter, your fan should run in a
clock- wise direction at low speed. This will
gently draw the warmer air down from the cei-
ling , balancing the rooms temperature, and all-
owing you to lo- wer your heating thermostat.
NIGHT MODE:
Your EGLO ceiling fan is fitted with ‘Night Mode’, an extra slow speed. By pressing and holding speed button 1 for at least 3
seconds, your fan will slow to approximately 1 revolution per second, providing gentle air circulation, ideal for overnight use.
CLEANING AND MAINTENANCE:
All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.
Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a screwdriver.
All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture, both externally and
internal (where allowed and possible).
For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation of dirt
and dust can easily be removed by using a mild detergent and only a slightly dampened cloth.
Note: Do NOT use abrasive cleaning agents as they may damage the finish.
CHECKLIST:
(*) May require the assistance of a qualified and licenced electrical contractor.
PROBLEM POSSIBLE CAUSE POSSIBLE REMEDY
Fan or Light will not start. Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Isolation switch not in correct position. Turn power OFF.
Check that isolation switch is in the correct position.
LED Board / Bulb not connected correctly. Turn power OFF.
Check that LED board plug connector is connected securely,
and all bulbs correctly installed. (*)
Fan Wobbles. Fan blades are not horizontal to the ceiling. Refer to ‚Troubleshooting: WOBBLE/BALANCING‘ section
of this manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Blades are out of shape. Stack blades on a flat level surface, to ensure all blades are a
uniform shape. Contact your retailer for replacement blades.
Fan hanger ball not seated correctly in hanger bracket. Turn power OFF.
Support the fan very carefully, and rotate the hanger ball to
ensure the registration slot is positioned on the stopper. (*)
Noisy Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly. Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly. (*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller. (*)
Fan needs to settle in. Allow 6-8 hours of operating time to allow fan to ‘settle in’.
DIMMING THE LIGHT KIT:
The Torquay ceiling fans with light include a step-dimming function. Operation of the light and the step-dimming is controlled by the ‘Light
On/Off button’;
• Press and release to turn light on - 100%.
• Press off/on again within 3 seconds for dim to 50%
• Press off/on again within 3 seconds for dim to 10%
• Press off/on again within 3 seconds to return to 100%
• Press off more than 3 seconds and turn on, light returns to previous brightness setting.

10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
9
TORQUAY Ceiling Fan
REVERSE FUNCTION:
Your ceiling fan can operate either in fan mode or reverse fan mode.
To switch your ceiling fan between summer and winter mode, while the fan is operating, press the F/R button and hold for 3-5 seconds
or until beep is heard. Fan will slowly stop, then reverse at the same speed.
SUMMER (Forward)
For a cooling effect during summer, your
fan should run in a counter clockwise di-
rection, forcing the room air down and
outwards creating a wind chill effect that
makes you feel cooler.
WINTER (Reverse)
During the winter, your fan should run in a
clock- wise direction at low speed. This will
gently draw the warmer air down from the cei-
ling , balancing the rooms temperature, and all-
owing you to lo- wer your heating thermostat.
NIGHT MODE:
Your EGLO ceiling fan is fitted with ‘Night Mode’, an extra slow speed. By pressing and holding speed button 1 for at least 3
seconds, your fan will slow to approximately 1 revolution per second, providing gentle air circulation, ideal for overnight use.
CLEANING AND MAINTENANCE:
All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.
Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a screwdriver.
All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture, both externally and
internal (where allowed and possible).
For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation of dirt
and dust can easily be removed by using a mild detergent and only a slightly dampened cloth.
Note: Do NOT use abrasive cleaning agents as they may damage the finish.
CHECKLIST:
(*) May require the assistance of a qualified and licenced electrical contractor.
PROBLEM POSSIBLE CAUSE POSSIBLE REMEDY
Fan or Light will not start. Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Isolation switch not in correct position. Turn power OFF.
Check that isolation switch is in the correct position.
LED Board / Bulb not connected correctly. Turn power OFF.
Check that LED board plug connector is connected securely,
and all bulbs correctly installed. (*)
Fan Wobbles. Fan blades are not horizontal to the ceiling. Refer to ‚Troubleshooting: WOBBLE/BALANCING‘ section
of this manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Blades are out of shape. Stack blades on a flat level surface, to ensure all blades are a
uniform shape. Contact your retailer for replacement blades.
Fan hanger ball not seated correctly in hanger bracket. Turn power OFF.
Support the fan very carefully, and rotate the hanger ball to
ensure the registration slot is positioned on the stopper. (*)
Noisy Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly. Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly. (*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller. (*)
Fan needs to settle in. Allow 6-8 hours of operating time to allow fan to ‘settle in’.
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
To reduce the fan wobble:
• Check that all srecws which fix the mounting bracket and down rod are
tightly secured.
• Wobble may result from inconsistent blade level. Check this by measruing
from the tip of the blade to the ceiling, and repeat on every blade.
10 TORQUAY Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others. Movement of
a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be considered
a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the mounting bracket and down rod are tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade.
If the measurements are different:
1. Check that the blade screws are not overly tightened, or loose, causing the tip of the blade to be unlevelled.
2. Out of shaped blades can unbalance the fan and cause wobble. Check by removing all blades and stacking on a flat level surface,
and ensure all blades are a uniform shape.
3. Interchanging blades from the same model can redistribute the weight and result in smoother operation.
WARNING: If unusual oscillating movement is observed, stop using the ceiling fans
immediately, and contact the customer care hotline.
NOISE:
When it is quiet, especially at night, you may hear occasional small noises. Slight power fluctuations and frequency signals superimposed
in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour “settling-in” period, as most noises associated with a new fan disappear during this initial period. Please note that
this is not a product fault and as such is not covered under warranty. All electric motors make noise to some extent!
CHECKLIST:

11
TORQUAY Ceiling Fan
WARRANTY CLAIMS ON INSTALLED PRODUCTS:
EGLO Lighting (EGLO) will not be liable for charges incurred by the consumer for rectification, deinstallation or reinstallation unless appro-
ved by EGLO management in writing.
All claims are to be submitted in writing to head office with a copy of the original purchaser’s receipt, a copy of the certificate of compli-
ance and a completed Warranty Claims Form. Incomplete submissions will not be considered.
1. AUSTRALIAN CONSUMER LAW:
The benefits given to you the consumer in this warranty document are in addition to your other rights and remedies under a law in relation
to the products to which this warranty document relates.
“YOUR CONSUMER RIGHTS”: “Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.”
Subject to “Your Consumer Rights“ outlined above, but otherwise to the maximum extent permitted by law, EGLO will not be liable for
any consequential or indirect loss or damage suffered or incurred by you in relation to an EGLO product, including but not limited to loss
of use, loss or damage for business interruption, or profits.
2. LIMITED REPAIR / REPLACEMENT WARRANTY:
EGLO offers the original purchaser a repair or replacement of the EGLO product in cases where the product fails due to defective
materials or workmanship, when installed and operated under normal domestic/residential conditions for 6 years from the date of
original purchase. Please refer to the warranty period listed on each product to determine the warranty period which EGLO grants
to the original purchaser of the EGLO product. The warranty period begins from the date of purchase. Also, please refer to WHAT
IS NOT COVERED.
You must provide proof of purchase (such as the original dated purchase receipt/invoice) from an authorised EGLO reseller to make a war-
ranty claim. You must also provide a certificate of compliance for the installation as required by law from the installing electrician for any
item requiring installation by licensed electricians. Warranty claims submitted without this documentation WILL NOT BE ACCEPTED. This
warranty will not apply if the ceiling fan is installed by anyone other than a qualified and licensed electrical contractor.
Light Globes (if supplied) are done so as a complimentary (free) item only, and not covered by warranty.
EGLO remote control receivers are often fitted into the fan mounting bracket for convenience, but are not an integral part of the fan
(separately connected accessory), and are not covered by the warranty provisions of the fan itself. EGLO remote controls are covered
by a 12-month replacement only warranty, where the original ceiling fan and remote was installed by a qualified and licenced electrical
contractor.
Resetting/Changing of DIP switches in connected remote controls is not covered by warranty and a service call fee WILL apply.
Batteries (if supplied), are done so as a complimentary (free) item only, and are not covered by warranty.
REPAIRS / REPLACEMENTS
EGLO products presented for repair may be replaced by refurbished goods of the same type rather than being repaired at the discretion
of EGLO. Refurbished parts may be used to repair the goods to proper order.
BALANCE OF WARRANTY
To the maximum extent permitted by law, any product replaced, repaired or refurbished by EGLO is covered only by the balance of the
warranty period remaining from the date of original purchase of the original EGLO product.

12 TORQUAY Ceiling Fan
3. IN-HOME WARRANTY:
In addition to the limited warranty terms set out under section (2) above, the in-home warranty applies for the first 3 years from the date
of original purchase, to all ceiling fans which are hard wired to the electricity supply at residential premises, and are required to be installed
by a licensed electrician.
Where a consumer asserts that a product installed in-home is faulty, and a EGLO service agent attends the property, A SERVICE CALL FEE
WILL BE CHARGED TO THE CONSUMER IF:
1. The product is deemed to be a non-EGLO product.
2. There is nothing wrong with the EGLO product or to the extent that the failure is not a failure of the product to perform in accordance
with its published features and specifications as reasonably determined by EGLO.
3. The fault is deemed to be within a connected remote control, and not the EGLO ceiling fan.
4. The original installation of the EGLO product was not carried out by a qualified and licensed electrician.
5. The installation is not performed in accordance with the relevant EGLO product installation instructions and all relevant local
legislation, regulation and by-laws.
6. The defects have been caused by incorrect installation, application, operation, abuse or misuse by the consumer of the EGLO product.
In cases of in-home repair/replacements in areas outside the coverage of EGLO service agents, EGLO will reimburse customers a standard
fee of $82.50 (Inc. GST) for using their own electrician. To the maximum extent permitted by law, in cases where the installed product is
outside the coverage of EGLO service agents, EGLO reserves the right to request a different electrician attend to the service call, if there is
reasonable expectation that the fault may be the result of something other than the EGLO product.
BEFORE CALLING YOUR ELECTRICIAN, contact EGLO to make a service request with the EGLO warranty department and obtain an
Approval Reference Number (ARN). Reimbursements will not be made for call-out fees or other costs without prior approval in writing of
the EGLO warranty department.
The cost of repairs and/or service call where the fault is due to the installation and not due to faulty materials or manufacturing workmans-
hip, will be payable by the consumer at the time of the repair.
In the circumstances where an emergency has arisen out of normal business hours and the EGLO warranty department cannot be contac-
ted to dispatch a service agent to the premises, EGLO will reimburse customers their reasonable costs (as determined by EGLO) for using
their own electrician.
Failure in part of the consumer to pay for the service call in case of any of the above, will result in the balance of the warranty being
void, until all outstanding amount including taxes and costs have been recovered in full.
4. WARRANTY TRANSFER:
If the ownership changes on the dwelling/premises where the EGLO product is installed, the balance of the warranty period passes to
the new owner provided the original proof of purchase (such as the original dated purchase receipt) from an authorised EGLO retailer is
retained by the new owner. In addition, a certificate of compliance for the installation as required by law from the installing electrician is
required for products requiring installation by licensed electricians.
Failure to transfer of these documents will result in the balance of the warranty being void.

13
TORQUAY Ceiling Fan
5. WHAT IS NOT COVERED:
Subject to “Your Consumer Rights“, but otherwise to the maximum extent permitted by law, the EGLO warranties provided in this docu-
ment will not cover the following:
1. EGLO products that are not purchased from an authorised reseller in Australia and installed in Australia.
2. Where installation was not carried out by a qualified and licensed electrical contractor or where a valid Electrical Safety Certificate
cannot be presented.
3. EGLO products not installed in accordance with the product’s installation instructions or specifications.
4. EGLO products not operated in accordance with the instructions for use, or specifications.
5. EGLO products that have been modified in any manner, painted or used with non-standard blades, controllers (Including capacitors),
or mountings.
6. Changes to the ceiling fan motor or blades and or painted finishes due to climatic conditions (moisture, salt, dust etc) or after
6 months from the date of original purchase.
7. Defect, damage or failure to a EGLO product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised
repairs of any kind by any person.
8. Damages not caused by a fault in the EGLO product materials or workmanship.
9. Defect, damage or failure to a EGLO product resulting from any acts of God, including damages from lightning, power grid
fluctuations, or power surges.
10. Replacement of light sources (globes, LED boards, etc) unless specified.
11. Replacement of batteries supplied with certain products.
12. Power supply “noise”, intermittent “humming”, or other influences from mains power delivery infrastructure. Signals sent through
the power grid by the electricity provider for the control of off peak hot water, street lights and other devices may cause an
intermittent humming noise in your EGLO product. Filters for blocking & reducing such signals are available in Australia at the
customer‘s expense. These noises do not indicate the EGLO product is faulty.
13. Damage caused by alternative power systems (for example: solar inverters, etc.).
14. Water damage of any kind caused by inappropriate placement of ceiling fans not IP rated for that location.
15. The cost of renting, obtaining and using special access equipment (i.e. scaffoldings, scissor lifts, etc.) for accessing products installed
at a height of greater than 3.0 meters.
16. Travelling costs incurred by EGLO personnel or service agents traveling greater than 25 Km from an EGLO service agent base. The
purchaser must meet these traveling costs.
17. Transportation and in-transit insurance costs, if the product or parts thereof have to be returned for repair or replacement to the
retailer or the authorised service agent.
18. Non-structural corrosion damage of non-316 stainless steel components such as surface rust or minor rust.
19. Except in the case of pre-packed integrated light models, light fittings attached to the fan are not covered by this warranty. Where
the fan is pre-packed complete with a light, the light fitting will be covered by LIMITED REPAIR / REPLACEMENT WARRANTY.
20. Faults deemed caused by a lack of regular maintenance, e.g. screws and nuts becoming loose.
6. COMMERCIAL USE:
EGLO products which are specifically designed for commercial use are designated as Commercial Use Products on the product packaging.
All other EGLO products are designed for domestic use only. This fan is not designed or warranted for commercial applications unless
authorised in writing by an EGLO representative.

14 TORQUAY Ceiling Fan
WARRANTY CONDITIONS:
• This warranty is for 240V 50Hz products originally purchased in, and installed in Australia ONLY.
• Installation must be performed by a qualified and licensed electrician. The warranty will not apply if the product is installed by other
than a qualified and licensed electrician.
• Problems arising from incorrect installation are not covered by warranty.
• The cost of repairs and/or service call arising from incorrect installation, not due to faulty material or workmanship in accordance with
the EGLO warranty, will be payable by the purchaser at the time of repair.
• This warranty is only valid for appliances used according to the manufacturer’s instructions.
• The manufacturer does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or
incorrect installation and operation of the appliance.
• Warranty will only be provided where proof of qualified electrical installation is provided. E.g. Electrical Safety Certificate.
• Warranty will will not be provided if installation is without an all-pole disconnection incorporated in the fixed wiring in accordance
with the wiring rules.
• The manufacturer will not accept in home expenses unless authorisation is granted prior to work commencing, and a CA number
allocated by EGLO.
• Where a service call is undertaken and no fault is found with the ceiling fan, or where the fault is not covered under the terms of this
warranty, a call-out fee may be charged.
HOW TO MAKE A WARRANTY CLAIM:
A. Limited repair/replacement warranty: Please return the faulty EGLO product together with a copy of the proof of purchase,
and if required, a certificate of compliance for the installation of the product by the licensed electrician who installed the product,
to the authorised EGLO retailer where the product was purchased. To the maximum extent permitted by law, the customer must bear
the costs and expenses of claiming under this warranty, including but not limited to the cost incurred in freight, postage, handling,
travel, dismantling or reinstalling the product.
B. In-home repair/replacement warranty: Where an in-home warranty applies, please phone the EGLO customer care hotline
1800 254 448 in Australia and do not phone or return the product to the retailer. Do not uninstall or return a hard-wired product to the
retailer unless advised to do so by an EGLO customer service representative. This warranty does not cover installation faults, house
wiring faults, loose blades or fittings or damage of any kind. Claims regarding corrosion damage are subject to case by case appraisal.
IN THE CASE OF MISSING ACCESSORIES OR PARTS, PLEASE CONTACT EGLO CUSTOMER SERVICE BEFORE COMMENCING INSTALLATION
OF THE PRODUCT. IF YOUR PRODUCT IS DEFECTIVE OR EXCESSIVELY NOISY, PLEASE FIRST REFER TO THE TROUBLE SHOOTING SECTION
OF THIS MANUAL AND PERFORM ALL CHECKS, AND THEN CONTACT EGLO CUSTOMER SERVICE BEFORE THE ELECTRICIAN LEAVES THE
RESIDENCE WHERE THE INSTALLATION IS TAKING PLACE.

15
TORQUAY Ceiling Fan
To help us assist you with your claim, please complete the enclosed warranty form in full.
WARRANTY CLAIM FORM APRROVAL NO:
PURCHASE DETAILS
Store Name:
Date of Purchase: Receipt: YES NO
Contact Person: Store Ph.:
CUSTOMER DETAILS
Name:
Address:
City, Suburb: State:
Postcode: Ph-Home:
Ph-Mobile: Ph-Work:
Email:
INSTALLER DETAILS
Name:
Licence No.: Install Date:
Cert of Elect Safety: YES NO PH - Mobile:
Email:
PRODUCT DETAILS
EGLO Model No.:
20522501 20522502 20522512 20522601 20522602
20522612 20522701 20522702 20522712 20522801
20522802 20522812 20522901 20522902 20522912
20523101 20523102 20523112
Fault Details:
Remote Control: YES NO Model No.:
EGLO USE ONLY
Date: Electrican:
Quote No.: Cost to Rectify:
Approved By: Signed:
Please email this form, together with a copy of your purchase receipt, and installers invoice to
EGLO LIGHTING: [email protected], or call 1800 254 448 for assistance.

TORQUAY Ceiling Fan
EGLO LIGHTING AUSTRALIA
5/339 Archerfield Road
Richlands
Queensland 4077
www.eglo.com.au