Eglo SURF 20549701 User manual

SURF Ceiling Fan
Installation Manual
Use & Care Guide
Warranty Information
48“: 20549601, 20549602, 20549616, 20549617
52“: 20549801, 20549802, 20549816, 20549817
60”: 20550101, 20550102, 20550116, 20550117
48“: 20549701, 20549702, 20549716, 20549717
52“: 20549901, 20549902, 20549916, 20549917
60”: 20550201, 20550202, 20550216, 20550217
205503 (sold separately)
SURF Ceiling Fan
Smart USB Module
SURF Ceiling Fan & LED Light

SURF Ceiling Fan
Do not dispose of electrical appliances as unsorted municipal waste, use separate collection facilities. Contact your local council for
more information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous
substances can leak into the ground water and get into the food chain, damaging your health and well-being.
EGLO Lighting has a policy of continual product improvement and development, dimensions, hardware and designs may change to reflect
this policy. EGLO reserves the right to discontinue or change product specifications & designs at any time without notice and without
incurring obligations. The images including all features and specifications in this manual are for illustrative purposes only. Product details,
images & line drawings may vary depending on specific product models.

SURF Ceiling Fan
Thank you for purchasing your new EGLO ceiling fan.
To ensure a safe and successful installation, please make sure to read this manual, ensure
it is on hand for your installer to refer to, and keep in a safe place for future reference.
CONTENT
FOR YOUR SAFETY: ........................................................................................................................................................4
BEFORE INSTALLATION: ................................................................................................................................................4
PARTS LIST: ........................................................................................................................................................... 5
TOOLS REQUIRED: ................................................................................................................................................5
PARTS LIST - USB MODULE....................................................................................................................................5
SPECIFICATIONS:...................................................................................................................................................5
SELECTING A LOCATION:......................................................................................................................................6
INSTALLATION:
INSTALLING THE HANGING BRACKET:...................................................................................................................6
ASSEMBLING AND INSTALLING THE FAN:..............................................................................................................6
WIRING CONNECTIONS: .......................................................................................................................................7
OPERATING YOUR FAN:
CODE LEARNING MODE: ......................................................................................................................................8
OPERATING YOUR REMOTE CONTROL (Non-Light Models): ..................................................................................8
OPERATING YOUR REMOTE CONTROL (Light Models): .......................................................................................... 9
REVERSE FUNCTION:.............................................................................................................................................9
NIGHT MODE FUNCTION: .....................................................................................................................................9
NATURAL BREEZE FUNCTION: ...............................................................................................................................9
CLEANING AND MAINTENANCE: ..........................................................................................................................9
INSTALLING AND SETTING UP USB MODULE:
NETWORK & ROUTER SETTINGS:.........................................................................................................................10
DOWNLOAD THE MY CONTROL APP:.................................................................................................................10
CONFIGURE YOUR IN-APP HOME: ......................................................................................................................10
CONNECTING MY CONTROL DEVICES:...............................................................................................................11
OPERATING LIGHT FUNCTIONS: ..........................................................................................................................11
OPERATING FAN FUNCTIONS: .............................................................................................................................11
TROUBLESHOOTING: ..........................................................................................................................................12
WARRANTY:
WARRANTY CLAIMS ON INSTALLED PRODUCTS: ................................................................................................13
AUSTRALIAN CONSUMER LAW:..........................................................................................................................13
LIMITED REPAIR / REPLACEMENT WARRANTY:..................................................................................................... 13
IN-HOME WARRANTY: ........................................................................................................................................ 14
WARRANTY TRANSFER: ......................................................................................................................................14
WHAT IS NOT COVERED: ....................................................................................................................................15
COMMERCIAL USE: ............................................................................................................................................15
WARRANTY CONDITIONS: ..................................................................................................................................16
HOW TO MAKE A WARRANTY CLAIM:...............................................................................................................16
WARRANTY CLAIM FORM: .................................................................................................................................17

ASSEMBLY KIT:
REMOTE KIT:
• Phillips head screwdriver
• Ladder
• Wiring supply cable as required by AS/NZS 3000 wiring rules.
Note: Electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
Blade Screws & Washers x 10 Wood Screws & Washers x 2
No-Light models:
1 x Remote control
1 x Wall Holder
1 x Receiver
Light models:
1 x Remote control
1 x Wall Holder
1 x Receiver
TOOLS REQUIRED :
SPECIFICATIONS:
PARTS LIST – USB MODULE (Sold separately)
Smart USB Module
Shade (For with light model)
Canopy
Canopy Ring
Downrod
Blade
Motor Assembly
x 2
x 2
1
42
3
5
OFF
FAN
1H 2H
8H
4H
F/R
30 Min
WIFI-USB
WIFI-USB
NATURAL
FAN
OFF
LIGHT
ON/OFF
1
23
4
5
F/R
LED
-
LED
+
2H 8H
BREEZE
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
INPUT
MODEL
48” No-Light
48” LED
52” No-Light
52” LED
60” No-Light
60” LED
WATTAGE - FAN WATTAGE - LIGHT
20W
WEIGHT(NW)
40W
40W
40W
40W
40W
40W
4.23kg
4.78kg
4.35kg
4.90kg
4.80kg
5.26kg
-
20W
-
20W
-
Smart
USB Module
• Carefully unpack your fan on a soft surface to avoid damage to the fan finish.
• Do not lay the motor housing on its side, as the decorative housings may become bent or damaged.
• Check that all parts are present before commencing assembly. Refer to Parts List.
• If any parts are missing, carefully check the eco friendly packaging and bags for the missing parts, and if they cannot be located, contact
EGLO for assistance before commencing assembly or installation.
4
SURF Ceiling Fan
FOR YOUR SAFETY:
1. Please read this manual carefully before attempting the assembly or installation of your new ceiling fan.
2. ALL electrical work should only be carried out by a suitably qualified and licenced electrical contractor. This ceiling fan MUST be installed
ONLY by a suitably qualified and licenced electrical contractor.
3. Before commencing any electrical work, ensure the power is disconnected and/or the mains switched off at the circuit box and ensure
all pole isolation of the power supply.
4. The fixing point for your ceiling fan must be of sound construction, undamaged, and capable of supporting a load of 35Kg,or 4 times
the weight of the fan plus the method of attachment, whichever is greater. Verifying the stability of the mounting structure is the sole
responsibility of the consumer and qualified installer.
5. Care needs to be taken to ensure the installation location does not allow the fan blades to come into contact with any object or surface.
There must be a minimum of 60cm clearance between the blade tip (end) and the nearest wall or object. Reduced clearances to walls or
ceiling can not only reduce the amount of air your fan can move, but also cause your fan to de-stabilise.
6. The installation should also allow for a clearance of 2.1m between the floor and the bottom of the blades. The installation should allow
for a minimum of 3.0m between ceiling fans.
7. The fan and the hanging bracket must be earthed.
8. The fan must be connected to a mains supply only. Fans connected to alternate power systems such as Solar, Wind, Battery etc, will not
be covered under the terms of this warranty.
9. This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person
responsible for their safety.
10. Do NOT allow children to play with this appliance, and supervise children around electrical devises at all times.
11. Use ONLY the EGLO controller supplied with your fan, or a suitable EGLO controller designed specifically for your fan. Use of non-EGLO
or solid-state dimmer type controllers can reduce speed and airflow, and can additionally damage your fan motor which cannot be
repaired, and which will not be covered under warranty.
12. For My Control smart compatible ceiling fan models, use only the EGLO My Control Smart USB accessory to enable control of your
ceiling fan via a smart device. Use of non-EGLO USB smart accessories can reduce functionality and additionally damage your ceiling fan
which cannot be repaired, and which will not be covered under warranty.
13. ONLY change the direction of your fan as instructed to in this manual.
14. Do NOT insert any object into the fan blades whilst in operation, as this can cause damage to the fan, and personal injury.
15. All EGLO products are warranted to be free from defects in workmanship and materials provided the products are used with a voltage
supply within the range the product is designed to operate.
16. This fan is primarily designed for indoor use only. Some models may be able to be used in suitably covered outdoor areasplease refer
to ‘Selecting A Location’ to check if this model is suitable.
17. EGLO lighting will not be liable for any advice given to the consumer from any 3rd parties including suppliers, retailers & electricians.
18. Proper performance relies on the right fan being correctly installed in the optimum location. Fans that do not perform as expected and
which are not faulty cannot be replaced or exchanged under warranty.
19. The important safeguards and instructions in this manual are not designed to cover every possible condition or circumstance. It is
understood that common sense, caution and care, are factors that cannot be built into the product, and those operating and maintaining
this product must supply these factors.
BEFORE INSTALLATION:

ASSEMBLY KIT:
REMOTE KIT:
• Phillips head screwdriver
• Ladder
• Wiring supply cable as required by AS/NZS 3000 wiring rules.
Note: Electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
Blade Screws & Washers x 10 Wood Screws & Washers x 2
No-Light models:
1 x Remote control
1 x Wall Holder
1 x Receiver
Light models:
1 x Remote control
1 x Wall Holder
1 x Receiver
TOOLS REQUIRED :
SPECIFICATIONS:
PARTS LIST – USB MODULE (Sold separately)
Smart USB Module
Shade (For with light model)
Canopy
Canopy Ring
Downrod
Blade
Motor Assembly
x 2
x 2
1
42
3
5
OFF
FAN
1H 2H
8H
4H
F/R
30 Min
WIFI-USB
WIFI-USB
NATURAL
FAN
OFF
LIGHT
ON/OFF
1
23
4
5
F/R
LED
-
LED
+
2H 8H
BREEZE
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
220-240Vac, 50Hz
INPUT
MODEL
48” No-Light
48” LED
52” No-Light
52” LED
60” No-Light
60” LED
WATTAGE - FAN WATTAGE - LIGHT
20W
WEIGHT(NW)
40W
40W
40W
40W
40W
40W
4.23kg
4.78kg
4.35kg
4.90kg
4.80kg
5.26kg
-
20W
-
20W
-
Smart
USB Module
5
SURF Ceiling Fan
PARTS LIST - FAN:

6
SURF Ceiling Fan
SELECTING A LOCATION:
• The ceiling fan must be installed in a location so that the blades are a minimum 60cm spacing from the tip of the
blade, to the nearest objects or walls.
• The ceiling fan must be installed in a location so that the blades are
a minimum 2.1m above the floor.
• The fixing point for your ceiling fan must be of sound construction,
undamaged, and capable of supporting a load of 35Kg, or 4 times the
weight of the fan plus the method of attachment, whichever is greater.
• If the location does not have a solid mounting point, you will need to
install a timber support between two ceiling joists. Refer to Fig. 2
• Many EGLO fans are designed for indoor use, though they can also be installed
in appropriately covered outdoor locations where the fan is fully undercover. This fan is not waterproof; when installed in outdoor
areas, the ceiling fan must be installed in a location protected from water, wind, dust, and salt. Exposure to these elements will void
the warranty. In some more tropical areas of Australia, it is additionally suggested you increase the distance from the fan to the edge
of the roof.
INSTALLATION:
INSTALLING THE HANGING BRACKET:
1. Install the hanging bracket to the ceiling joist or timber support with the long installation
Screws provided.
2. Pass the screws through the slotted holes in the hanging bracket and secure to the
ceiling. Refer Fig. 3
3. Ensure that at least 30mm of the screw is threaded into the ceiling joist or timber support.
Note: The fixing screws included are designed for use with timber ceiling joists, for all
other materials,the appropriate fixing screws will need to be purchased.
Note: Your fans hanging bracket allows for mounting on angled/sloped ceilings up to a 20-degree pitch. When mounted on
angled/sloped ceilings, the hanger bracket must be installed so that the opening is facing UP the direction of ceiling
pitch.
ASSEMBLING AND INSTALLING THE FAN:
IMPORTANT: Check that the power is disconnected and/or the mains switched off at the cir-
cuit box to ensure all pole isolation of the power supply.
1. The downrod and canopy have been pre-assembled at the factory for your convenience.
Carefully lift the fan assembly up to the hanging bracket. Refer Fig. 4
2. Seat the down rod ball assembly into the bracket, ensuring the notch in the hanger ball is positioned
on the stopper of the hanger bracket to prevent the fan from rotating when in operation.
3. Install the safety wire to the ceiling, the safety wire must be adjusted as short as possible and secured until
snug. Refer Fig. 4
4. Slide the receiver into the hanging bracket, making sure the arrow on the side is facing the ceiling.
5. Working one blade at a time, place the blade into the slot in the motor housing
centre band,install and loosely tighten 3 blade screws and washers, and when all
blades are installed tighten all screws firmly. Refer Fig. 5
6. Wire the ceiling fan in accordance to; “Wiring Connections”.
7. After completing the mains electrical connection at the terminal block, connect
the ceiling fan wiring by connecting the quick connector plugs.
8. Raise the canopy up to the hanger bracket, and carefully tuck any cables inside the canopy as you slowly raise it to the ceiling.
Fix the canopy to the hanger bracket with the canopy screws provided, and attach the canopy ring.
Note: Electric drivers can overtighten the screws and damage threads, DO NOT use power tools for tightening screws.
Image is for representation only, and does not represent the actual bracket.
Fixing point MUST
be able to support
a 35 kg load.
Fig. 2
Fig. 4
Fig. 5
Notch
Safety Wire
x 2
Fig. 3

7
SURF Ceiling Fan
WIRING CONNECTIONS:
WARNING:
FOR YOUR SAFETY ALL ELECTRICAL CONNECTIONS MUST ONLY
BE UNDERTAKEN BY A QUALIFIED AND LICENSED ELECTRICIAN.
WARNING: For safe use of this fan, an all-pole disconnection MUST be incorporated into the fixed wiring in accordance with
the wiring rules, as outlined in clause 7.12.2 of AS/NZS 60335-1 for meeting the minimum electrical safety of this standard.
Please note warranty will be void if the installation is without a means for an all-pole disconnection incorporated in the fixed
wiring in accordance with the wiring rules.
A single pole isolation switch must be also placed in the same room as the fan as per local wiring regulations AS/NZS 3000,
in accordance with clause 2.3.2.2.1& 4.13.1.3 of AS/NZS 3000.
Note: If there are two or more ceiling fans installed in the one location/room, an isolation switch is required for EACH celling
fan. This is required when programming any remote-control transmitter & receiver to pair together, and for fan servicing.
Note: The plug connector and wires “for light” are not included on non-light models.
(BROWN)
L
N
Neutral
Live
AC INPUT
(YELLOW/GREEN)
(Blue)
(Red)
(Brown)
(Blue)
(YELLOW/GREEN)
(GREY)
(Red)
(Pink)
34
12
AC INPUT
〨
TO MOTOR L N
FOR LIGHT
34
1
2
Receiver

8
SURF Ceiling Fan
CODE LEARNING MODE:
The remote control has been pre-paired with the fan for your convenience, however should you ever need to replace the remote control
or re-pair / re-sync if multiple fans are located within an area, follow these simple steps:
Note: Blades must be attached or fan will not continue to operate.
1. Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds of the receiver being powered on (connected) aim the transmitter towards the receiver and press “FAN OFF”
button for 10 seconds or until a beep sound is heard meaning pairing/syncing has been successful.
Note: This must be done prior to fixing canopy in place.
3. Operate and test.
4. Complete assembly of canopy.
Note: Blades must be attached or fan will not continue to operate.
Important: The pairing/syncing of each fan and remote MUST be done with all other fans disconnected from the power supply.
1. Fan #1 - Connect wiring and switch the power supply ON, the receiver will make a beep sound.
2. Within 30 seconds of the receiver being powered on (connected) aim the transmitter towards the receiver and press “FAN OFF”
button for 10 seconds or until a beep sound is heard meaning pairing/syncing has been successful.
Note: This must be done prior to fixing canopy in place.
3. Operate and test.
4. Disconnect fan #1 from the power supply, or unplug the receiver to disconnect from terminal block.
5. Repeat steps 1-3 for each subsequent fan, ensuring that each additional fan is disconnected from the power supply before moving on
to syncing the next fan.
6. Only once all fans have been paired/synced and successfully tested on separate remote control transmitters, can all fans then
be reconnected to power, and assembly of canopy completed.
Note: If the remote does not pair/sync, disconnect power from fan and leave disconnected for 60 seconds, before reconnecting and
starting steps 1-3 again. Disconnection from power supply must be for minimum of 60 seconds.
lf the transmitter and receiver are not working or working properly, check:
1. The battery is in the correct position and making good contact and replace batteries if necessary.
2. ls there any other radio frequency or remote-controlled devices nearby devices using the same frequency can interfere with each device?
3. Low voltage in the batteries can affect the operation and signal reception. The LED indicator light will flash when the batteries
are low, replace the batteries immediately
Note: If not using the fan and remote for extended periods, remove the battery from the transmitter.
OPERATING YOUR REMOTE CONTROL (NON LIGHT MODELS):
1. LED Indicator light
2. Turn the fan OFF
3. Fan speeds & ON (1= Low & Night Mode (*), 5= High)
4. Timer control for the fan
(30 Min= Fan stops after 30 minute, 8H= Fan stops after 8 Hours)
5. Battery for transmitter (included)
6. Direction of the fan (Forward/Reverse)*
Night mode* – Press “1” and hold for 3 seconds to operate.
A beep will sound to indicate night mode has been activated.
F/R* - Press ”F/R“ to operate; a single beep will be heard to indicate the fan is
engaging change of direction. The fan will slow and change direction, during
which time, the fan speed function is disabled until direction has been changed.
FAN
OFF
1
3
524
1H 2H
F/R
4H 8H
1
6
5
2
3
430Min
SINGLE FAN INSTALLATION:
MULTIPLE FAN INSTALLATION:

Night mode*
- Press and hold button "1" for 3 seconds to operate. A beep will sound to indicate night mode has been activated.
9
SURF Ceiling Fan
OPERATING YOUR REMOTE CONTROL (Light Models):
F/R* - Press ”F/R“ to operate; a single beep will be heard to indicate the fan is engaging change of direction. The fan will slow and change
direction, during which time, the fan speed function is disabled until direction has been changed.
REVERSE FUNCTION:
Your ceiling fan can operate either in ‘fan mode‘ or ‘reverse mode‘.
To switch your ceiling fan between summer and winter mode, while the fan is spinning, press and hold the F/R button for 3-5 seconds or
until a beep is heard. The fan will slowly stop, then reverse and the same speed.
SUMMER (Forward)
For a cooling effect during summer, your
ceiling fan should run in a counter clock-
wise direction, forcing the room air down
and outwards, creating a wind chill effect
that makes you feel cooler.
WINTER (Reverse)
During the winter, your fan should run in a
clockwise direction at low speed. This will gent-
ly draw the warmer air down from the ceiling,
balancing the rooms temperature, and allowing
you to lower your heating thermostat.
NIGHT MODE: NATURAL BREEZE:
CLEANING AND MAINTENANCE:
All EGLO ceiling fans need be maintained regularly to ensure performance is maintained.
Your fans natural movement can cause screws to loosen. Every 6 months, check that ALL screws are securely tightened with a
screwdriver. All EGLO ventilation products should be cleaned regularly to insure against corrosion from salt, dust and moisture,
both externally and internal (where allowed and possible).
For cleaning, a soft brush or lint-free cloth should be used to prevent scratching the finish. Surface smudges or an accumulation
of dirt and dust can easily be removed by using only a slightly dampened cloth.
Note: Do NOT use abrasive cleaning agents as they may damage the finish.
Your EGLO ceiling fan is fitted with ‚Night
Mode‘, an extra slow speed setting. By
pressing and holding speed button 1 for
at least 3 seconds or until a beep is heard.
Your fan will slow to create gentle air cir-
culation, ideal for overnight bedtime use.
Your EGLO ceiling fan is equipped with a ‚Na-
tural Breeze‘ function, which is a fluctuating
pattern of speeds to emulate a natural breeze.
1. Turns fan OFF
2. Colour Temperature:
Warm White
Neutral White
Cool White
3. Fan Speed & ON:
1 Lowest Speed & Night Mode (*)
2 Low Speed
3 Medium Speed
4 High Speed
5 Highest Speed
4. Increase Brightness (+)/ Decrease Brightness (-)
5. Timer:
2H - Fan turns off after 2 Hours
8H - Fan turns off after 8 Hours
6. Turns light ON & OFF
7. Forward / Reverse
8. Natural Breeze
6
8
7
1
2
3
4
5
8H
2H
+
LED
-
LED
F/R
5
4
3
2
1
LIGHT
ON/OFF
FAN
OFF
NATURAL
WIND
BREEZE
NATURAL

NETWORK AND ROUTER SETTING:
Ensure you have a WiFi network, name and password that operates at 2.4Ghz to be compatible with my control
products. Your IOS/Android device will need to be connected to this network when pairing or controlling your
My Control device. A minimum WiFi strength of 2 bars is necessary to connect and control your device.
DOWNLOAD THE MY CONTROL APP:
1. Download the EGLO mycontrol App from App Store or Google Play or scan the
QR code.
2. Sign up to“create a new account”.
3. Follow the in-app prompts to complete the set up.
CONFIGURING YOUR ‘IN-APP’ HOME:
(Creating a home enables the user to assign, allocate, and share the devices easily)
Upon installation of the EGLO mycontrol App, tap “Me” located at the
bottom right of the screen and select “Home Management”, then “Create
your home”. Follow the prompts to complete your selections and tap “Save”.
Refer Fig 8
You can also conveniently control your compatible EGLO ceiling fan remotely, or simply using your smart
devices, with EGLO ‘my control’ Smart USB Module. Whether you are at home and simply don’t want to
get off the couch, or on the opposite side of the world, you can operate your ceiling fan
easily via your smart device.
HOW? Fig 6
Fig 7
Fig 8
Turn your SURF fan into a smart fan, with an EGLO My Control Smart
USB Module 205503 (sold separately). Refer Fig 6
Simply remove the USB socket cover on the existing receiver (located in
the canopy) and plug in the Smart USB Module. Refer Fig 7
CONNECTING MY CONTROL DEVICES:
Follow the table and steps below to pair your devices.
1. Press and hold the “8H” button on your remote control
for 2 to 3 seconds or until you hear a "beep" sound.
2. Open the App to the “Home” screen.
3. If your device have been discovered, go to step 6.
4. From the App “Home” screen, tap “+” or Add Device”. Refer Fig 9
5. Select category "Small Home Appliances" > Fan (BLE+WiFi), and tap
“Add” when your device appears, and follow the prompts. Refer Fig 10.
6. Enter your 2.4GHz Wifi network name and Password
(previously set up) and tap “Next”. Refer Fig 11.
7. Follow the prompt to complete the pairing process.
8. Once your device is successfully added, you can “re-name”
it and assign it to a room. Refer Fig 12.
Note: Re-naming the device will enable better control when linking
it with the compatible devices.
Operating Light Functions: Refer Fig 13
Lamp Switch: Turns light On / Off
Brightness: Set brightness from 10% to 100%
Temperature: Switch between Warm White (3000k)
Neutral White (4000k)
Cool White (5000k)
Countdown Off: (Light Timer) Set desired period until light turns off
Operating Fan Functions: Refer Fig 14
Fan Switch: Turns fan On / Off
Fan speed: ‘-1’ = Night Mode
‘1’ = Speed 1
‘2’ = Speed 2
‘3’ = Speed 3
‘4’ = Speed 4
‘5’ = Speed 5
Fan Direction: Switch between ‘Forward’ / ‘Reverse’ mode
Natural Breeze: Switch between ‘Normal’ / ‘Natural Breeze’ mode
Countdown Off: (Fan Timer) Set desired period until fan turns off
Fig 14
Fig 13
Fig 9 Fig 10
Fig 11
Fig 12
10
SURF Ceiling Fan
INSTALLING AND SETTING UP USB MODULE:

NETWORK AND ROUTER SETTING:
Ensure you have a WiFi network, name and password that operates at 2.4Ghz to be compatible with my control
products. Your IOS/Android device will need to be connected to this network when pairing or controlling your
My Control device. A minimum WiFi strength of 2 bars is necessary to connect and control your device.
DOWNLOAD THE MY CONTROL APP:
1. Download the EGLO mycontrol App from App Store or Google Play or scan the
QR code.
2. Sign up to“create a new account”.
3. Follow the in-app prompts to complete the set up.
CONFIGURING YOUR ‘IN-APP’ HOME:
(Creating a home enables the user to assign, allocate, and share the devices easily)
Upon installation of the EGLO mycontrol App, tap “Me” located at the
bottom right of the screen and select “Home Management”, then “Create
your home”. Follow the prompts to complete your selections and tap “Save”.
Refer Fig 8
You can also conveniently control your compatible EGLO ceiling fan remotely, or simply using your smart
devices, with EGLO ‘my control’ Smart USB Module. Whether you are at home and simply don’t want to
get off the couch, or on the opposite side of the world, you can operate your ceiling fan
easily via your smart device.
HOW? Fig 6
Fig 7
Fig 8
Turn your SURF fan into a smart fan, with an EGLO My Control Smart
USB Module 205503 (sold separately). Refer Fig 6
Simply remove the USB socket cover on the existing receiver (located in
the canopy) and plug in the Smart USB Module. Refer Fig 7
CONNECTING MY CONTROL DEVICES:
Follow the table and steps below to pair your devices.
1. Press and hold the “8H” button on your remote control
for 2 to 3 seconds or until you hear a "beep" sound.
2. Open the App to the “Home” screen.
3. If your device have been discovered, go to step 6.
4. From the App “Home” screen, tap “+” or Add Device”. Refer Fig 9
5. Select category "Small Home Appliances" > Fan (BLE+WiFi), and tap
“Add” when your device appears, and follow the prompts. Refer Fig 10.
6. Enter your 2.4GHz Wifi network name and Password
(previously set up) and tap “Next”. Refer Fig 11.
7. Follow the prompt to complete the pairing process.
8. Once your device is successfully added, you can “re-name”
it and assign it to a room. Refer Fig 12.
Note: Re-naming the device will enable better control when linking
it with the compatible devices.
Operating Light Functions: Refer Fig 13
Lamp Switch: Turns light On / Off
Brightness: Set brightness from 10% to 100%
Temperature: Switch between Warm White (3000k)
Neutral White (4000k)
Cool White (5000k)
Countdown Off: (Light Timer) Set desired period until light turns off
Operating Fan Functions: Refer Fig 14
Fan Switch: Turns fan On / Off
Fan speed: ‘-1’ = Night Mode
‘1’ = Speed 1
‘2’ = Speed 2
‘3’ = Speed 3
‘4’ = Speed 4
‘5’ = Speed 5
Fan Direction: Switch between ‘Forward’ / ‘Reverse’ mode
Natural Breeze: Switch between ‘Normal’ / ‘Natural Breeze’ mode
Countdown Off: (Fan Timer) Set desired period until fan turns off
Fig 14
Fig 13
Fig 9 Fig 10
Fig 11
Fig 12
11
SURF Ceiling Fan
MAKING YOUR CEILING FAN SMART (continued):

WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others.
Movement of a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be
considered a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the fan assembly with the mounting bracket are all tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade. Refer Fig 15
• If the measurements are different:
1.Check that the blade screws are not overly tightened,
or loose, causing the tip of the blade to be unlevelled.
2.Out of shaped blades can unbalance the fan and
cause wobble. Check by removing all blades and
stacking on a flat level surface, and ensure all blades
are a uniform shape.
3.Interchanging blades from the same model can redistribute the weight and result in smoother operation.
(*) May require the assistance of a qualified electrical contractor.
TROUBLESHOOTING CHECKLIST:
POSSIBLE REMEDYPOSSIBLE CAUSEPROBLEM
Fan or Light will
not start.
Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Controller/switch not in correct
position. Turn power OFF.
Check that controller/switch is in the correct position.
Fan Wobbles.
Fan blades are not horizontal to the
ceiling. Refer to ‘WOBBLE / BALANCING’ section of manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Fan hanger ball not seated correctly in
hanger bracket.
Turn power OFF.
Noisy
Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly.
Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly.(*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller.(*)
Fig 15
NOISE:
When it is quiet at night, you may hear occasional small noises. Slight power fluctuations and frequency signals
superimposed in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour 'settling-in' period, as most noises associated with a new fan disappear during this initial period.
Please note that this is not a product fault and as such is not covered under warranty.All electric motors make noise to
some extent.
Support the fan very carefully, and rotate the
hanger ball to ensure the registration slot is positioned on the
stopper.(*)
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SURF Ceiling Fan
TROUBLE SHOOTING
WARNING:
CEILING FAN MUST BE SWITCHED OFF AND ISOLATED
BEFORE COMMENCING ANY TROUBLE SHOOTING
WARNING: If unusual oscillating movement is observed, stop using the ceiling fan
immediately, and contact the customer care hotline.

WOBBLE / BALANCE:
Please note that all ceiling fans are not the same, even fans of the same model, some may move more or less than others.
Movement of a few centimetres is quite acceptable, and does not suggest the fan will fall if installed correctly.
All ceiling fan blades are weighed and grouped by weight. It is impossible to eliminate wobble altogether and it should not be
considered a fault. Ceiling fans tend to move during operation because they are not rigidly mounted.
To reduce the fan wobble:
• Check that all screws which fix the fan assembly with the mounting bracket are all tightly secured.
• Wobble may result from inconsistent blade level. Check this by measuring from the tip of the blade to the ceiling, and
repeat on every blade. Refer Fig 15
• If the measurements are different:
1.Check that the blade screws are not overly tightened,
or loose, causing the tip of the blade to be unlevelled.
2.Out of shaped blades can unbalance the fan and
cause wobble. Check by removing all blades and
stacking on a flat level surface, and ensure all blades
are a uniform shape.
3.Interchanging blades from the same model can redistribute the weight and result in smoother operation.
(*) May require the assistance of a qualified electrical contractor.
TROUBLESHOOTING CHECKLIST:
POSSIBLE REMEDYPOSSIBLE CAUSEPROBLEM
Fan or Light will
not start.
Fuse or circuit breaker blown. Turn power OFF.
Check fuses and circuit breaker. (*)
Loose mains connections to fan. Turn power OFF.
Check connections at terminal block. (*)
Controller/switch not in correct
position. Turn power OFF.
Check that controller/switch is in the correct position.
Fan Wobbles.
Fan blades are not horizontal to the
ceiling. Refer to ‘WOBBLE / BALANCING’ section of manual.
Blade screws are loose. Check that all screws are securely tightened.
Do NOT overtighten.
Fan hanger ball not seated correctly in
hanger bracket.
Turn power OFF.
Noisy
Top canopy touching ceiling. Lower the decorative canopy so that it does not contact the
ceiling.
Loose blade screws. Check that all screws are securely tightened.
Do NOT overtighten.
Hanging bracket not installed correctly.
Turn power OFF.
Check and if necessary re-install the hanging bracket if not
installed/ installed correctly.(*)
Incorrect controller. Turn power OFF.
Change the controller to the supplied controller.(*)
Fig 15
NOISE:
When it is quiet at night, you may hear occasional small noises. Slight power fluctuations and frequency signals
superimposed in the electricity for off-peak hot water control, may cause a change in fan motor noise. THIS IS NORMAL.
Please allow a 24-hour 'settling-in' period, as most noises associated with a new fan disappear during this initial period.
Please note that this is not a product fault and as such is not covered under warranty.All electric motors make noise to
some extent.
Support the fan very carefully, and rotate the
hanger ball to ensure the registration slot is positioned on the
stopper.(*)
13
SURF Ceiling Fan
WARRANTY CLAIMS ON INSTALLED PRODUCTS:
EGLO Lighting (EGLO) will not be liable for charges incurred by the consumer for rectification, deinstallation or reinstallation unless appro-
ved by EGLO management in writing prior to commencing work.
All claims are to be submitted to EGLO Warranty Department with a copy of the original purchase receipt, copy of receipt from installation
(inc electrical contractor licence number), and completed EGLO warranty claims form. Incomplete submission will result in delays proces-
sing your claim.
Any additional photos, videos or information that can be supplied at the time of submission, will help expedite your claim.
1. AUSTRALIAN CONSUMER LAW:
The benefits given to you the consumer in this warranty document are in addition to your other rights and remedies under a law in relation
to the products to which this warranty document relates.
“YOUR CONSUMER RIGHTS”: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Subject to “Your Consumer Rights“ outlined above, but otherwise to the maximum extent permitted by law, EGLO will not be liable for
any consequential or indirect loss or damage suffered or incurred by you in relation to an EGLO product,including but not limited to loss
of use, loss or damage for business interruption, or profits.
2. LIMITED REPAIR / REPLACEMENT WARRANTY:
EGLO offers the purchaser a repair or replacement of the EGLO product in cases where the product fails due to defective materials
or workmanship, when installed and operated under normal domestic conditions, for a period of 6 years (3 years parts & labour +
3 year parts only) from the date of purchase. Please refer to the warranty period listed on each product to determine the warranty
period which EGLO grants to the original purchaser of the EGLO product. The warranty period begins from the date of purchase.
Also, please refer to WHAT IS NOT COVERED.
You must provide proof of purchase (such as the original dated purchase receipt/invoice) from an authorised EGLO reseller to make a
warranty claim. You must also provide a receipt from installation, including the electrical contractors licence number - if an electrical
licence number cannot be supplied, your claim will be denied. This warranty will not apply if the ceiling fan is installed by anyone
other than a qualified and licensed electrical contractor.
Bulbs (if supplied separately) are not covered under fan warranty.
Resetting/Changing of DIP switches in connected remote controls is not covered by warranty and a service call fee WILL apply.
Batteries (if supplied), are done so as a complimentary (free) item only, and are not covered by warranty.
REPAIRS / REPLACEMENTS
EGLO products presented for repair may be replaced by refurbished goods of the same type rather than being repaired at the discretion
of EGLO. Refurbished parts may be used to repair the goods to proper order.
BALANCE OF WARRANTY
To the maximum extent permitted by law, any product replaced, repaired or refurbished by EGLO is covered only by the balance of the
warranty period remaining from the date of original purchase of the original EGLO product.

14
SURF Ceiling Fan
3. IN-HOME WARRANTY:
PLEASE KEEP THE PRODUCT INSTALLED FOR WARRANTY TROUBLESHOOTING & RECTIFICATION BY EGLO.
NOTE: EACH FAN OR FANS MUST HAVE AN INDIVIDUAL ALL POLE DISCONNECTION (ISOLATION/WALL SWITCH) PER FAN.
In addition to the limited warranty terms set out under section (2) above, the in-home warranty applies for the first 3 years from the date
of original purchase, to all ceiling fans which are hard wired to the electricity supply at residential premises, and are required to be installed
by a licensed electrician.
Where a consumer asserts that a product installed in-home is faulty, and an EGLO service agent attends the property, A SERVICE CALL FEE
WILL BE CHARGED TO THE CONSUMER IF:
1. The product is deemed to be a non-EGLO product.
2. There is nothing wrong with the EGLO product or to the extent that the failure is not a failure of the product to perform in accordance
with its published features and specifications as reasonably determined by EGLO.
3. The fault is deemed to be with a non EGLO branded or supplied control, and not the EGLO ceiling fan.
4. The original installation of the EGLO product was not carried out by a qualified and licensed electrician.
5. The installation is not performed in accordance with the relevant EGLO product installation instructions and all relevant local legislation,
regulation and by-laws.
6. The defects have been caused by incorrect installation, application, operation, abuse or misuse by the consumer of the EGLO product.
In cases of in-home repair/replacements in areas outside the coverage of EGLO service agents, EGLO will reimburse customers a standard
fee of $110.00 (Inc. GST) for using their own electrician. To the maximum extent permitted by law,in cases where the installed product is
outside the coverage of EGLO service agents, EGLO reserves the right to request a different electrician attend to the service call, if there is
reasonable expectation that the fault may be the result of something other than the EGLO product.
BEFORE CALLING YOUR ELECTRICIAN, contact EGLO to make a service request with the EGLO warranty department and obtain an
Warranty Claim Number. Reimbursements will not be made for call-out fees or other costs without prior approval in writing of the EGLO
warranty department.
The cost of repairs and/or service call where the fault is due to the installation and not due to faulty materials or manufacturing work-
manship, will be payable by the consumer.
In the circumstances where an emergency has arisen out of normal business hours and the EGLO warranty department cannot be contac-
ted to dispatch a service agent to the premises, EGLO will reimburse customers their reasonable costs (as determined by EGLO) for using
their own electrician.
Note: An emergency is only considered where the product is presenting an immediate & present danger. Products that have simply stop-
ped working, or a not operating sufficiently, DO NOT constitute an emergency.
Failure in part of the consumer to pay for the service call in case of any of the above, will result in the balance of the warranty being void,
until all outstanding amount including taxes and costs have been recovered in full.
4. WARRANTY TRANSFER:
If the ownership changes on the dwelling/premises where the EGLO product is installed, the balance of the warranty period passes to
the new owner provided the original proof of purchase (such as the original dated purchase receipt) from an authorised EGLO retailer is
retained by the new owner. In addition, proof of installation & licence number of the original installing electrician must be retained.

15
SURF Ceiling Fan
5. WHAT IS NOT COVERED:
Subject to “Your Consumer Rights“, but otherwise to the maximum extent permitted by law, the EGLO warranties provided in this
document will not cover the following:
1. EGLO products that are not purchased from an authorised reseller in Australia and installed in Australia.
2. Where installation was not carried out by a qualified and licensed electrical contractor or where a valid Electrical Safety Certificate
cannot be presented.
3. EGLO products not installed in accordance with the product’s installation instructions or specifications.
4. EGLO products not operated in accordance with the instructions for use, or specifications.
5. EGLO products that have been modified in any manner, painted or used with non-standard blades, controllers (Including capacitors),
or mountings.
6. Changes to the painted or plated finishes of the ceiling fan motor or blades due to climate conditions (moisture, salt, dust, etc), or after
12 months from the date of original purchase.
7. Defect, damage of failure to an EGLO product resulting from misuse, accident, neglect, abuse, tampering, modifications or unauthorised
repairs of any kind by any person.
8. Damages not caused by a fault in the EGLO product materials or workmanship.
9. Defect, damage or failure to an EGLO product resulting from any acts of God, including damages from lightning, power grid fluctuations,
or power surges.
10. Replacement of light sources (globes, LED boards, etc) unless specified.
11. Replacement of batteries supplied with certain products.
12. Power supply “noise”, intermittent “humming”, or other influences from mains power delivery infrastructure. Signals sent through
the power grid by the electricity provider for the control of off peak hot water, street lights and other devices may cause an intermittent
humming noise in your EGLO product. Filters for blocking & reducing such signals are available in Australia at the customer‘s expense.
These noises do not indicate the EGLO product is faulty.
13. Damage caused by alternative power systems. (for example: ‘off grid’ etc.)
14. Water damage of any kind caused by inappropriate placement of ceiling fans not IP rated for that location.
15. The cost of renting, obtaining and using special access equipment (i.e. scaffoldings, scissor lifts, etc.) for accessing products installed
at a height of greater than 3.0 metres.
16. Travel costs incurred by EGLO personnel or service agents travelling greater than 50 Km from an EGLO service agent base. Thepurchaser
must meet these travel costs.
17. Transportation and in-transit insurance costs, if the product or parts thereof have to be returned for repair or replacement to the
retailer or the authorised service agent.
18. Non-structural corrosion damage of components such as surface rust or minor rust.
19. Except in the case of pre-packed integrated light models, light fittings attached to the fan are not covered by this warranty. Where the
fan is pre-packed complete with a light, the light fitting will be covered by LIMITED REPAIR / REPLACEMENT WARRANTY.
20. Faults deemed caused by a lack of regular maintenance, e.g. screws and nuts becoming loose.
6. COMMERCIAL USE:
EGLO products which are specifically designed for commercial use are designated as Commercial Use Products on the product packaging.
All other EGLO products are designed for domestic use only. This fan is not designed or warranted for commercial applications unless
authorised in writing by an EGLO representative.

16
SURF Ceiling Fan
WARRANTY CONDITIONS:
This warranty is for 240V 50Hz products originally purchased in, and installed in Australia ONLY.
Installation must be performed by a qualified and licensed electrician. The warranty will not apply if the product is installed by anyone
other than a qualified and licensed electrician.
Problems arising from incorrect installation are not covered by warranty.
The cost of repairs and/or service call arising from incorrect installation, not due to faulty material or workmanship in accordance with the
EGLO warranty, will be payable by the purchaser.
This warranty is only valid for appliances used according to the manufacturer’s instructions.
The manufacturer does not accept liability for any direct or consequential damage, loss or other expense arising from misuse or incorrect
installation and operation of the appliance.
Warranty will only be provided where proof of qualified electrical installation is provided. E.g. Electrical Safety Certificate.
Warranty will not be provided if installation is without an all-pole disconnection incorporated in the fixed wiring in accordance with the
wiring rules.
The manufacturer will not accept in home expenses unless authorisation is granted prior to work commencing, and a Warranty Claim
Number allocated by EGLO.
Where a service call is undertaken and no fault is found with the ceiling fan, or where the fault is not covered under the terms of this
warranty, a call-out fee may be charged.
HOW TO MAKE A WARRANTY CLAIM:
For all warranty enquiries, please phone the EGLO Customer Care hotline directly on 1800 254 448, or email a completed claim form to
[email protected], along with proof of purchase & proof of electrical installation (including electrical contractor licence
number).
Do not uninstall or return a hard wired product to the retailer, unless advised to do so by an EGLO customer service
representative.
IN THE CASE OF MISSING ACCESSORIES OR PARTS, PLEASE CONTACT EGLO CUSTOMER SERVICE BEFORE COMMENCING
INSTALLATION OF THE PRODUCT. IF YOUR PRODUCT IS DEFECTIVE OR EXCESSIVELY NOISY, PLEASE FIRST REFER TO THE
TROUBLE SHOOTING SECTION OF THIS MANUAL AND PERFORM ALL CHECKS, AND THEN CONTACT EGLO CUSTOMER
SERVICE BEFORE THE ELECTRICIAN LEAVES THE RESIDENCE WHERE THE INSTALLATION IS TAKING PLACE.

CHECKLIST - Have you supplied?
Receipt of purchase:Yes No
Receipt of installa�on/electrical safety cer�ficate: Yes No
photos / videos that may help fast track claim: Yes No
CUSTOMER DETAILS
Name:
Day�me Phone/Mobile:
Email:
WARRANTY CLAIM FORM Warranty Claim No.:
(EGLO Office Use Only)
INSTALLATION DETAILS
Electrician Business Name:
Electrician Name: Electrician Licence No.:
Installa�on Date: Electrician Phone/Mobile:
Electrician Email:
PRODUCT DETAILS
Series Name: Model Number:
Remote Control Accessory: Yes No Remote Model No.:
DC Wall Control Accessory: Yes No DC Wall Control Model No:
Fault Details:
To help us assist you with your claim, please complete the enclosed warranty form in full.
STORE PURCHASED FROM
Store Name:
Date of Purchase:
ADDRESS WHERE PRODUCT IS INSTALLED
Address:
Suburb/Town: State: Postcode:
I confirm that I have an isola�on switch installed for EACH of the ceiling fan(s) associated with this Warranty Claim. I understand that
my claim cannot be processed if an isola�on switch is not installed.
Please email this form, together with copy of your purchase receipt & electricians' invoice to:
EGLO LIGHTING AUSTRALIA
warranty@egloligh�ng.com.au
For assistance with your claim please phone:
1800 254 448
17
SURF Ceiling Fan

SURF Ceiling Fan
EGLO LIGHTING AUSTRALIA
5/339 Archerfield Road
Richlands
Queensland 4077
www.eglo.com.au