elec-trace Cable Heating Floor System User manual

Installation Manual
Cable Heating Floor System
P.O. BOX 333 St-Bruno, Québec, Canada
J3V 5G8
www.elec-trace.com [e-mail]
1-866-994-4664

TABLE OF CONTENTS
Important safeguards and warnings 1
1 General information 2
1.1 Use of the manual 2
1.2 Safety guidelines 2
1.3 Remember to measure resistance 2
1.4 25-year limited warranty 3
2 Elec-Trace cable system 3
2.1 Cable specifications 3
2.2 Thermostat specifications 3
2.3 Typical installations and applications 4
3 Floor heating design and product selection 6
3.1 Design the installation 6
3.2 Confirm your product selection 8
4 Installation 9
5 Commissioning 14
5.1 Insulation resistance test 14
5.2 Heating cable resistance test 14
5.3 Sensor resistance test 15
6 Troubleshooting 15
LIMITED 25-YEAR WARRANTY 16

1
Important Safeguards and Warnings
WARNING: Shock and fire hazard
If the cable system is damaged or not installed properly, fire or shock could occur
resulting in serious personal injury or damage to property. You must carefully follow
the warnings and instructions contained in this manual.
•The Elec-Trace™ thermostat must be used.
•It is important that this equipment is installed only by qualified electricians who
are familiar with the proper sizing, installation, construction and operation of
floor warming systems and the hazards involved. The installation must comply
with all national and local electrical codes. If you are unfamiliar with these
requirements, contact an electrician.
•The heating cable is designed for under floor heating purposes only. Be sure
that the floor is not penetrated by nails, screws, or similar devices that can
cause damage on first installation or during subsequent floor repairs in the
future.
•If the cable system is damaged, it must be replaced. Do not attempt to splice
or repair any part of the system.
Important information
•First-time installers should call the Elec-Trace™ toll free number at
1-866-994-4664.
•Read the installation manual before installing the product. Install this electrical
product only according to manufacturer’s guidelines.
•The installation of the product shall be in accordance the Canadian Electrical
Code Part 1 or the National Electrical Code (US) where applicable.
•Perform the mandatory tests described in this guide and record results.
•This product must be installed only by a qualified installer.
•Heating cable must be at least 15 cm (6 in) away from any heat source.
•Install Elec-Trace™ above 5 degrees Celsius or 40 degrees Fahrenheit.
•The cable cannot be cut or overlapped
•Do not make any changes or alterations to the cable.
•Use only approved cable guides sold by Elec-Trace™ to secure the cable to
the sub-floor. Any substitution will void the warranty.
•A class A GFCI or GFCI circuit breaker must be installed.
•Install cables to a minimum of 3 or 4 inches apart.
•Do not install product if the safety seal on the box has been broken.
•Do not install on or in walls.
•The cable set must not extend beyond the room or area in which it originates.
•All of the heating cable including the connection joint must be covered with
self-leveling motar or thinset motar. See motar manufacturers’
recommendations for product installation over heating cable.

2
1 General Information
1.1 Use of the Manual
This manual describes the Elec-Trace™ floor heating system — how to design the
room, select the product, and install the system. It is important to thoroughly review
this manual and the Elec-Trace™ Thermostat Installation and Operation Manual
prior to installation.
1.2 Safety Guidelines
The safety and reliability of any floor heating system depends on proper design,
installation and testing. Incorrect installation or mishandling of the product can
cause damage to the heating cable, system components and property, and can
create a risk of fire or shock. The guidelines and instructions contained in this guide
are important. Follow them carefully to minimize these risks and to ensure that the
cable system performs reliably.
Pay special attention to the following:
•Instructions marked IMPORTANT
•Safety warnings identified as WARNING
1.3 Remember to Measure Resistance
The resistance should be measured between the two conductors: white and black
or red and black. Compare this resistance reading to the resistance specified on the
product tag. The value should be within ±10%. If you get a different reading, contact
Elec-Trace™ at 1-866-994-4664.
Also, measure the resistance between the white, black or red and shielding/ground
wire. Both should read infinity. If you get a different reading, contact Elec-Trace © at
1-866-994-4664. Please refer to Section 5 Commissioning for instructions on how
to measure the resistance.
IMPORTANT: Measure the resistance four times during the
Installation
Remember to always measure, verify and record the actual resistance throughout
the installation process (out of the box, after installation, after thinset motar or
self-leveler application, and after installation of final floor covering)

3
1.4 25-year Limited Warranty
For a period of 25 years, to the original owner and/or purchaser, Elec-Trace™
warrants that the heating cable will be free from defects in material, design and
workmanship. The extended warranty is only valid if the warranty certificate has
been properly completed and mailed, and the installation is in accordance with the
installation instructions.
2 Elec-Trace™ Cable System
2.1 Cable Specifications
2.2 Thermostat specifications
Cable construction: twin conductor
Rated voltage: 120V, 240V
Output: 3W/ft (9.84W/m) ±10%
Heating element size: 40 ft to 800 ft (12.2 to 243.8 m)
Bending radius: 1 in (25.4 mm)
Cable diameter: 1/8 to 1/6 in (3.2 to 4.2 mm)
Conductor insulation: fluoropolymer (Hytrel®)
Outer insulation: fluoropolymer or TPE or nylon
Max. ambient temp.: 85°F (30°C)
Min. installation temp.: 40°F (5°C)
Cold lead: 2-wire 16 AWG plus ground braid; 10 ft (3 m) length
Functions: On/off control, digital display, 7-day programmable
Supply voltage: 120/240 V ±15%, 50/60 Hz
Maximum switching current: 15 amps with GFIC
Temperature control range: 40 to 104°F (5 to 40°C)
Ambient range: 32 to 104°F (0 to 40°C)
Floor temperature sensor: 2-wire, 10-ft lead wire

4
2.3 Typical Installations and Applications
DIRECTLY ON PLYWOOD:
Figure 1
DIRECTLY ON CONCRETE:
Figure 2
ALTERNATIVE METHOD:
Self-leveling motar is recommended for large surfaces and the following floor
materials: engineered wood, laminate wood and some flexible materials (vinyl,
linoleum and carpets).

5
WARNING
Consult the manufacturer for information on special installation requirements for
wood, laminate, carpet, vinyl or linoleum flooring.
IMPORTANT
•Read the instructions carefully before installing the cable system.
•Remember to measure the resistance four times.
•Do not install the cable in walls or ceilings.
•The cable must be embedded in mortar, thinset, concrete or similar material.
•The minimum installation temperature is 40°F (5°C).
•The heating cable cannot be cut to length, crossed over itself, or installed too
closely together.
•It is recommended to use copper wire only.
•Remember to check that the supply voltage matches the voltage of the cable.
•Remember to place the labels as written in these instructions.
•For indoor installation only.
•Metal structures or materials used for the support of or on which the cable is
installed must be grounded in accordance with CSA Standard C22.1, Section
10 and the NEC.
Please consult the factory for any other questions or advice.

6
3 Floor Heating Design and Product Selection
3.1 Design the Installation
STEP 1: MEASURE THE HEATED AREA
Determine the heated area of the floor where there are no permanent fixtures or
furniture such as showers, toilets, vanities, or cabinets. Measure the heated area of
the floor.
For example, in Figure 3, the area of the bathroom is 96 ft
2
. When you subtract the
area of the vanity, shower and toilet, the total heated area is only 74 ft
2
.
STEP 2: DETERMINE THE POWER SUPPLY VOLTAGE
The available supply voltages include 120V or 240V.
STEP 3: PLAN THE DESIGN
Determine the optimum floor heating cable layout for your heated area to ensure
adequate coverage. Select a spot for the thermostat in the wall above the heated
area where it can be reached by the 10-ft cold lead on the cable and the 15-ft floor
temperature sensor. Please refer to Figure 4.

7
IMPORTANT
The predetermined cable spacing must be maintained to ensure proper floor
heating. Do not change the cable heating spacing when you layout the cable or the
floor may have cold spots.
Figure 4: Typical cold lead and floor sensor location

8
3.2 Confirm Your Product Selection
Table 2: 120V Product Selection
Type Voltage Ohms Watts Amps
Thickness
(mm)
Length
(ft)
12 watts/sq ft
3 inches apart.
9 watts/sq ft
4 inches apart.
CET - 120V - 10 120V 120 120 1 3,422 40
12 to 16 Sq/Ft 15 to 22 Sq/Ft
CET - 120V - 15 120V 80 180 1,5 3,482 60
17 to 22 Sq/Ft 23 to 29 Sq/Ft
CET - 120V - 20 120V 60 240 2 3,448 80
23 to 27 Sq/Ft 30 to 36 Sq/Ft
CET - 120V - 25 120V 48 300 2,5 3,502 100
28 to 32 Sq/Ft 37 to 43 Sq/Ft
CET - 120V - 30 120V 40 360 3 3,482 120
33 to 38 Sq/Ft 44 to 50 Sq/Ft
CET - 120V - 35 120V 34 420 3,5 3,604 140
39 to 43 Sq/Ft 51 to 57 Sq/Ft
CET - 120V - 40 120V 30 480 4 3,518 160
44 to 48 Sq/Ft 58 to 64 Sq/Ft
CET - 120V - 45 120V 26 540 4,5 3,594 180
49 to 54 Sq/Ft 65 to 71 Sq/Ft
CET - 120V - 50 120V 24 600 5 3,48 200
55 to 64 Sq/Ft 72 to 85 Sq/Ft
CET - 120V - 60 120V 20 720 6 3,6 240
65 to 75 Sq/Ft 86 to 99 Sq/Ft
CET - 120V - 70 120V 17 840 7 3,74 280
76 to 85 Sq/Ft 100 to 112 Sq/Ft
CET - 120V - 80 120V 15 960 8 3,86 320
86 to 95 Sq/Ft 113 to 126 Sq/Ft
CET - 120V - 90 120V 13 1080 9 4 360
96 to 105 Sq/Ft 127 to 140 Sq/Ft
CET - 120V- 100 120V 12 1200 10 4,12 400
106 to 116 Sq/Ft 141 to 154 Sq/Ft
CET - 120V - 110 120V 11 1320 11 4,48 440
117 to 126 Sq/Ft 155 to 167 Sq/Ft
CET - 120V - 120 120V 10 1440 12 4,66 480
127 to 147 Sq/Ft 168 to 194 Sq/Ft
Table 1: 240V Product Selection
Type Voltage Ohms Watts Amps
Thickness
(mm)
Length
(ft)
12 watts/sq ft
3 inches apart
9 watts/sq ft
4 inches apart
CET - 240V - 15 240V 360 180 0,5 3,480 60
17 to 22 Sq/Ft 23 to 29 Sq/Ft
CET - 240V - 20 240V 240 240 13,482 80
23 to 27 Sq/Ft 30 to 36 Sq/Ft
CET - 240V - 30 240V 180 360 1,5 3,482 120
33 to 38 Sq/Ft 44 to 50 Sq/Ft
CET - 240V - 35 240V 140 420 1.75 3,4 140
39 to 43 Sq/Ft 51 to 57 Sq/Ft
CET - 240V - 40 240V 120 480 2 3,448 160
49 to 54 Sq/Ft 65 to 71 Sq/Ft
CET - 240V - 50 240V 100 600 2,5 3,502 200
55 to 64 Sq/Ft 72 to 85 Sq/Ft
CET - 240V - 60 240V 80 720 3 3,48 240
65 to 75 Sq/Ft 86 to 99 Sq/Ft
CET - 240V - 70 240V 70 840 3,5 3,604 280
76 to 85 Sq/Ft 100 to 112 Sq/Ft
CET - 240V - 80 240V 60 960 4 3,518 320
86 to 95 Sq/Ft 113 to 126 Sq/Ft
CET - 240V - 90 240V 54 1080 4,5 3,594 360
96 to 105 Sq/Ft 127 to 140 Sq/Ft
CET - 240V - 100 240V 48 1200 5 3,48 400
106 to 116 Sq/Ft
141 to 154 Sq/Ft
CET - 240V - 110 240V 44 1320 5,5 3,5 440
117 to 126 Sq/Ft
155 to 167 Sq/Ft
CET - 240V - 120 240V 40 1440 6 3,6 480
127 to 147 Sq/Ft
168 to 194 Sq/Ft
CET - 240V - 140 240V 35 1680 7 3,74 560
148 to 167 Sq/Ft
195 to 222 Sq/Ft
CET - 240V - 160 240V 30 1920 8 3,86 640
168 to 182 Sq/Ft
223 to 249 Sq/Ft
CET - 240V - 180 240V 27 2160 9 4 720
184 to 208 Sq/Ft
250 to 276 Sq/Ft
CET - 240V - 200 240V 24 2400 10 4,12 800
209 to 229 Sq/Ft
277 to 322 Sq/Ft
CET - 240V - 220 240V 22 2640 11 4,48 880
230 to 249 Sq/Ft
323 to 349 Sq/Ft
CET - 240V - 240 240V 20 2880 12 4,66 960
250 to 267 Sq/Ft
332 to 350 Sq/Ft

9
Confirm that your cable is no larger than the heated area. Following the example from Figure 3,
if the heated area is 74 ft
2
, select the 70 ft
2
cable system.
4 Installation
IMPORTANT: Tools and materials required
You will require the following items to install and test the floor heating system:
•Scissors
•Utility knife
•Wire strippers
•Tape measure
•Screwdriver
•Multimeter
You will also need the appropriate tools and materials to install your particular floor.
These will likely include products like self-leveling mortar, thinset mortar, backer
board, tile, a notched trowel, and any other tools for your specific floor.
FOLLOW THESE STEPS TO ENSURE A SUCCESSFUL CABLE INSTALLATION
STEP 1: PLAN LAYOUT
Make a sketch layout or a floor plan of
the room. Include all permanent
furnishings such as toilets, bathtubs,
appliances, cabinetry, etc. Indicate the
position of the thermostat and all
dimensions required to determine the
available floor area.
IMPORTANT
Elec-Trace™ recommends that the installation is documented with photos to note
the location of connections and the sensor.
STEP 2: TRANSFER LAYOUT TO FLOOR
Draw an outline of the layout on the floor
including a foot print of all furnishings
that are not yet installed. Unroll the first
few feet of the heating cable. The
starting point of the cable must be
placed within 10 ft from the thermostat.
Using your floor plan, determine your
desired spacing of cable (standard 3 in
C/C) and strapping (recommended 5 ft
to 6 ft apart).

10
IMPORTANT
Minimum distance between the cables must be 3 in or greater. Mark the position of
the connection point between the power lead and the black heating cable. This
connection must be concealed in thinset or self-leveling motar. When using a
floor-temperature-sensing thermostat, mark the sensor position in the middle of two
heating cables, about 10 in (25 cm) away from the wall (within the heated area), as
close as possible to the thermostat.
STEP 3: INSTALL SENSOR
If using a floor-temperature-sensing
thermostat, install the sensor now, either
in conduit tube, or directly to the
subfloor. It is recommended that the
sensor be installed in conduit tube to
allow the sensor to be easily replaced in
the unlikely event of failure.
The sensor and/or tube needs to be installed between the thermostat wall box and
the sensor position. The conduit tube must be partially countersunk into the subfloor.
Cut a channel approximately 5/16 in deep × 5/16 in wide in the floor and wall up to
the thermostat for the sensor conduit. The conduit has to go from the thermostat
and minimum of 10 in away from the wall towards the middle of the floor.
IMPORTANT
•The sensor conduit must be centered in the cable loop (between two
blue heating wires).
•Use duct tape to close the end of the conduit so that thinset cannot
penetrate the conduit.
•Use duct tape to hold the sensor conduit into the groove to prevent it
from floating up when the mortar or thinset is poured.
•If the sensor is installed directly in the mortar bed, use duct tape to
secure it to the subfloor.

11
STEP 4: PREPARE SUBFLOOR SURFACE
Clean and vacuum the floor thoroughly
and remove dust and debris from the
floor that may damage the heating
cable.
Ensure that the subfloor is secure and
stable. Carefully fill in all cracks to
prevent any potential damage to the
new tiles resulting from shifts in the
subfloor.
STEP 5: MEASURE THE RESISTANCE (THE FIRST TIME)
Use a digital ohm meter to measure the resistance of the cable and compare it to
the ohms specified on the sticker of the cable. Record the measured resistance on
the warranty card. Documenting the resistance at each stage of installation is
required for warranty purposes. Also, measure the resistance between the white,
black and shielding/ground wire. Both should read infinity.
Please refer to Section 5 Commissioning for instructions on how to measure the
resistance.
STEP 6: BEGIN LAYING THE CABLE
Place the cable so that the connection point and the temperature sensor are in their
intended positions and bring the power lead cable to the thermostat or connection
box.
Begin laying the heating cable according to the layout determined in Step 1.
WARNING: DO NOT CUT OR SHORTEN THE HEATING CABLE
Do not expose the cable to any mechanical stress. Avoid walking on the heating
cable. Wear only shoes with soft soles. Use cable strapping to secure the cable
to the subfloor. Attach the cable strapping with adhesive, nails, staples, or
double-sided tape. Please refer to Step 8 for instructions on how to use the cable
strapping.
ENSURE THAT THE SENSOR CONDUIT HAS BEEN PROPERLY INSTALLED
BEFORE PROCEEDING (refer to Step 3).
It is highly recommended to take photographs of the installed cable before
installing the flooring.
STEP 7: MEASURE THE RESISTANCE (THE SECOND TIME)
Refer to Step 5.

12
STEP 8: CABLE STRAPPING INSTRUCTIONS
When 2 cable guides are parallel and close to each other, space then at 3 inches
apart. Start the cable guides at a minimum of 2 inches from the walls. Maximum
distance between cable guides should be 6 feet.
Secure the strapping to the subfloor with adhesive, staples, nails, or double-sided
tape.
Standard cable spacing is 3 in C/C.
Figure 5
STEP 9: EMBED THE FLOOR HEATING CABLE IN MORTAR
For tiling applications, proceed with the
installation of the tiles by covering the
heating cables with a layer of thinset
motar as directed by the tile
manufacturer. Ensure that the thinset
mortar covers the entire heating cable
as the tiles are installed.
For engineered wood or laminate floor coverings, it is recommended to consult the
flooring manufacturer for maximum temperature allowance (use a thermostat with a
floor temperature limiter).

13
Ensure that all moisture in the self-leveling motar has been fully eliminated in
accordance with the drying times recommended by the motar manufacturer (consult
the manufacturer for exact drying time).
IMPORTANT
The system must not be turned on until the thinset motar has fully dried. A minimum
of two weeks is recommended.
STEP 10: MEASURE THE RESISTANCE (THE THIRD TIME)
Refer to Step 5.
STEP 11: INSTALL THE TILE
To install the tile, apply a layer of acrylic or latex modified thinset using the ridged
side of your trowel. Tile and grout the floor being sure to follow industry best
practices and in accordance to the tile manufacturer’s instructions and
recommendations.
STEP 12: CONNECT POWER SUPPLY AND THERMOSTAT
Connection of the power supply and the thermostat must be done by a qualified
electrician in accordance with the National Electrical Code (NEC) and the Canadian
Electrical Code (CEC). The electrician should connect the floor sensor to the
thermostat, take the final resistance reading and record it on the warranty card.
Note: Mark the appropriate circuit breaker reference label indicating which branch
supplies the circuits to the cables.
STEP 13: MEASURE THE RESISTANCE (THE FOURTH TIME)
Refer to Step 5.
STEP 14: RECORD INFORMATION AND AFFIX LABELS
It is important for the homeowner to mail in the certificate immediately after
installing the system (cable and thermostat). Failure to do so could void the
manufacturer's warranty. The warranty is subject to the guarantee conditions
listed on the warranty certificate. Keep a copy of the warranty card for your
reference.
STEP 15: ENJOY THE COMFORT OF CABLE
The cable heating system is now ready to use. Increase the floor temperature
gradually and adjust it until it reaches a comfortable level depending on the type of
room and your personal preferences.

14
5 Commissioning
IMPORTANT
For the extended 25-year limited warranty to apply, you must perform the
tests in this section, record the results on the warranty card, and retain a
copy of the record.
You must perform the Insulation Resistance Test, the Heating Cable Resistance
Test, and the Sensor Resistance Test four times during the installation process.
(Refer to Section 4 Installation.)
5.1 Insulation Resistance Test
This test ensures that the insulating jackets of the cable are not damaged. A low
value indicates the cable has been damaged and must be replaced.
1. Connect the ground wire to the black
lead and both power wires to the red
lead of the multimeter.
2. Make sure the meter reads “open” or
“OL.” If you get a different reading,
contact Elec-Trace™ at
1-866-994-4664.
3. Record these readings on the
warranty card.
5.2 Heating Cable Resistance Test
This test measures the resistance of the Cable and is used to determine circuit
integrity.
1. Set your multimeter to the 200 or
2000 ohm range.
2. Connect the multimeter leads to the
black and white cold lead wires.
3. Compare this resistance reading to
the resistance specified in the
Product Selection “Table 1 or Table
2”. The value should be within ±10%.
If you get a different reading, contact
Elec-Trace™ at 1-866-994-4664.
4. Record these readings on the
warranty card.

15
5.3 Sensor Resistance Test
This test measures the resistance of the floor sensor and is used to verify the
sensor integrity.
1. Set your multimeter to the 200K ohm
range.
2. Connect the mutimeter leads to the
red and green lead wires.
3. Make sure the meter reads between
9-25K ohms. If you get a different
reading, contact Elec-Trace™ at
1-866-994-4664.
4. Record these readings on the
warranty card.
6 Troubleshooting
Symptom Probable Causes Corrective Action
Floor does not heat
No voltage. Check circuit breaker
Circuit breaker
tripped.
Ensure that there are not too many multi
outlet assemblies (MOAs) or other
appliances connected on the same
circuit. The cable may require a
dedicated circuit. See the Product
Selection Table 1 or Table 2 in Section 3
of this manual.
Ground-fault tripped
in the thermostat. Refer to the Thermostat Installation and Operation Manual.
Thermostat not
turned on.
Refer to Section 4 of this manual, and
the Thermostat Installation and
Operation Manual.
Cable not
connected to
thermostat.
Refer to Thermostat Installation and
Operation Manual.
Floor temperature
sensor not
connected.
Refer to Thermostat Installation and
Operation Manual.
Faulty sensor. Contact Elec-Trace™
at
1-866-994-4664
Floor warm all the
time Clock not set correctly. Refer to Thermostat Installation and Operation Manual.
Floor not warm
enough Thermostat setting not set correctly. Refer to Thermostat Installation and Operation Manual.
Installation
instructions not
available Download the latest version of the Floor
Heating System Installation Manual from
www.Elec-Trace.ca

16
LIMITED 25-YEAR WARRANTY
For as long as the original owner and/or purchaser enjoys the system and only to the original owner and/or
purchaser, Elec-Trace™ warrants that the heating cable is free from defects in material, design and
workmanship. The extended warranty is only valid if the warranty certificate has been properly completed and
mailed, and the installation is in accordance with the installation instructions.
The defective heating cable has to be inspected by or submitted to Elec-Trace™ or an authorized dealer.
Failure to comply with all of the foregoing will void this limited warranty. Elec-Trace™ will, when the customer
has documented that a defect in the cable was present at the date of delivery, repair or supply a new cable at
Elec-Trace™’s option. All claims shall be made within the limited warranty period. Elec-Trace™ shall not be
liable for any claims made later than 10 years from date of purchase.
Elec-Trace™ shall not be liable for any consequential and secondary costs or damages linked to the defect or
replacement of the cable. Elec-Trace™ will be liable for any costs related to the dismantling of defective product
and the installation of a new product; however such liability is limited to the amount of five (5) times the initial
product costs for each damage/case.
THE FOREGOING WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, ON THE PART OF Elec-Trace™. Elec-Trace™ DISCLAIMS ANY
WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Elec-Trace™ NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON, FIRM OR CORPORATION TO ASSUME FOR IT ANY OTHER LIABILITY IN
CONNECTION WITH SALE OR PRODUCT. Elec-Trace™ SHALL NOT BE HELD
RESPONSIBLE FOR DAMAGE TO PERSON OR PROPERTY, CONSEQUENTIAL LOSS,
LOSS OF PROFIT, LOSSES ON GOODS IN STORE, OR THE LIKE WHICH MIGHT ARISE
OUT OF THE FAILURE OF THE EQUIPMENT DELIVERED, IRRESPECTIVE OF THE CAUSE
(INCLUDING FAULTY MANUFACTURE).
How to Claim this warranty
Contact the company's customer service department and provide the following information:
1. Nature of the manufacturing defect.
2. Date of purchase and, if already installed, date of installation.
3. If installed, name of electrician and flooring installer.
4. Resistance readings taken by installer.
5. Proof of purchase and serial number from product label.
Our customer service department will provide you with an authorization number and advise you on the next
steps to complete your warranty claim.
Disclaimer:
This warranty gives you specific legal rights and you may also have some legal rights which may vary from state
to state or province to province. Elec-Trace™ hereby disclaims, and it is as a condition of the sale, that there
are no implied warranties. Some states and provinces do not allow limitations on an implied warranty so the
above limitation may not apply to you.
P.O. BOX 333 St-Bruno, Québec, Canada
J3V 5G8
www.elec-trace.com [email protected]m
1-866-994-4664