
Warranty Coverage Warranty Exceptions
Return/Exchange Terms
During the warranty period, should any component experience issues, we will handle it according to the respective warranty policy of the component. As our
robotic products comprise various components, the after-sales warranty period might dier among them. We encourage you to carefully read the after-sales
policy of the corresponding components to avoid misunderstandings.
1. Within the warranty period, if there are instances of product malfunction due to manufacturing defects that prevent normal use as per the usage
instructions, our company oers one-time free after-sales repair seices (including, but not limited to,replacement or repair of the corresponding
components). This ensures the product can function as expected, with all shipping and material costs being borne by our company.
2. For product after-sales issues caused by human factors within the warranty period, or issues that occur outside the warranty period, the customer
will be responsible for the material and transpoation costs. Our company will charge according to the costs specied in the publicly available after-
sales price list for the corresponding materials.
3. Any facto returns outside the scope of free warranty coverage will not suppo cash on delive; our company resees the right to reject such
items. If rejection leads to the loss of items, our company will not bear corresponding responsibility.
4. If the customer needs on-site delive or repair seices, specic details need to be conrmed with the after-sales sta and the sales manager of
the order.
1. Within 7 days of product purchase, if it remains unopened, customers can return/exchange without any specic reason (Shipping fees are the
customer's responsibility).
2. Within the same 7-day period, if the product has been opened but does not exhibit any distinct issues, we will not oer return/exchange seices.
However, if the product presents signicant operational problems, we will suppo an unconditional return/exchange (Shipping fees will be covered
by our company).
3. Should you discover missing accessories within the product packaging upon receipt, please contact our after-sales seice within 7 days for
reshipment (Shipping fees will be covered by our company).
4. Regarding the logistics of returns/exchanges, customers are responsible for covering the shipping costs from the place of purchase to our
company's warehouse. If you encounter any issues or require assistance during this process, please do not hesitate to reach out to our after-sales
seice team. Additionally, you may also contact us at suppo@elephantrobotics.com. We are here to suppo you eve step of the way.
Damages due to human factors or force majeure are not within warranty coverage.
1. Human factors may include but are not limited to improper use, installation, or maintenance of the product contra to the user manual or usage
guide, unauthorized product modications, repairs, or disassembly, mishandling or improper storage of the product (such as impacts, falls, immersion,
etc.), using non-original accessories, pas, or consumables, or using power sources or voltage not in line with product specications.
2. Force majeure factors may include but are not limited to any unforeseeable, unavoidable, and insurmountable event, including natural disasters
(e.g., oods, eahquakes, typhoons, res), wars, strikes, riots, government actions, or similar occurrences.
Notes
1. If there are components encountered during the after-sales seice process that are not included in the current after-sales catego, their
classication will be determined by our after-sales seice personnel.
2. This policy applies only to retail products directly sold by our company. If you have purchased through an agent or bought second-hand products,
this after-sales policy will not apply, and you will need to conrm the specic after-sales policy with the seller.
3. Packaging materials (like caons, sponges, paper suppos, etc.) are consumables and are susceptible to damage once shipped, rendering them
unsuitable for resale. Therefore, these materials are not covered within the after-sales warranty policy. Should you require new packaging materials,
please contact our after-sales seice team.
4. The nal interpretation of this policy is reseed by Shenzhen Elephantrobotics Co., Ltd.