
IMPORTANT SAFETY INFORMATION
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HC3300/H3300/HC2215/GN2215/HC1100/GN1100: 2-year warranty
HWTF: 2-year warranty
HWTank (tank used without filter): 1-year warranty
Filtration System (excluding replaceable filtration cartridge):1-year warranty
This warranty is provided by InSinkErator, a business unit of Emerson Electric Co., (“InSinkErator” or “Manufacturer”
or “we” or “our” or “us”) to the original consumer owner of the InSinkErator product with which this warranty is provided
(the “InSinkErator Product”), and any subsequent owner of the residence in which the Product was originally installed
(“Customer” or “you” or “your”).
InSinkErator warrants to Customer that your InSinkErator Product will be free from defects in materials and workmanship,
subject to the exclusions described below, for the “Warranty Period”, commencing on the later of: (a) the date your
InSinkErator Product is originally installed, (b) the date of purchase, or (c) the date of manufacture as identified by your
InSinkErator Product serial number. You will be required to show written documentation supporting (a) or (b). If you are
unable to provide documentation supporting either (a) or (b), the Warranty Period commencement date will be determined
by Manufacturer, in its sole and absolute discretion, based upon your InSinkErator Product serial number.
What is Covered
This warranty covers defects in materials or workmanship, subject to the exclusions below, in InSinkErator Products used
by a consumer Customer for residential use only, and includes all replacement parts and labor costs. YOUR SOLE AND
EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE
INSINKERATOR PRODUCT.
What is not Covered
This limited warranty does not extend to and expressly excludes:
• Losses or damages or the inability to operate your InSinkErator Product resulting from conditions beyond the
Manufacturer’s control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence
(other than Manufacturer’s), failure to install, maintain, assemble, or mount the InSinkErator Product in accordance
with Manufacturer’s instructions or local electrical and plumbing codes.
• Wear and tear expected to occur during the normal course of use, including without limitation, cosmetic rust,
scratches, dents or comparable and reasonably expected losses or damages.
In addition to the above exclusions, this warranty does not apply to InSinkErator Products installed in a commercial or
industrial application.
No Other Express Warranty Applies
This warranty is the sole and exclusive warranty provided to the Customer identified above. No other express warranty,
written or verbal, applies. No employee, agent, dealer, or other person is authorized to alter this limited warranty or make
any other warranty on behalf of Manufacturer. The terms of this warranty shall not be modified by the Manufacturer, the
original owner, or their respective successors or assigns.
What we will do to Correct Problems
If your InSinkErator Product does not operate in accordance with the documentation provided to you, or you have questions
concerning your InSinkErator Product or how to determine when service is needed, please see attached Service Agency List.
The following information must be provided as part of your warranty claim: your name, address, phone number, your
InSinkErator Product model and serial number, and if necessary, upon request, written confirmation of either: (a) the date
shown on your installation receipt, or (b) the date shown on your purchase receipt.
Manufacturer or its authorized service representative will determine, in its sole and absolute discretion, if your InSinkErator
Product is covered under this warranty. You will be given the contact information for your closest authorized InSinkErator
Service Center. Please contact your InSinkErator Service Center directly to receive in home warranty repair or replacement
service. Only an authorized InSinkErator service representative may provide warranty service. InSinkErator is not responsible
for warranty claims arising from work performed on your InSinkErator Product by anyone other than an authorized
InSinkErator service representative.
If a covered claim is made during the Warranty Period, Manufacturer will, through its authorized service representative, either
repair or replace your InSinkErator Product. Cost of replacement parts or a new InSinkErator Product, and cost of labor for
repair or installation of the replacement InSinkErator Product are provided at no cost to you. Repair or replacement shall
be determined by Manufacturer or its authorized service representative in their sole discretion. All repair and replacement
services will be provided to you at your home. If Manufacturer determines that your InSinkErator Product must be replaced
rather than repaired, the warranty on the replacement InSinkErator Product will be limited to the unexpired term remaining in
the original Warranty Period.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED SERVICE
REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING
ANY ECONOMIC LOSS, WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE
INSINKERATOR PRODUCT OR THE MANUFACTURER’S OR ITS AUTHORIZED SERVICE REPRESENTATIVE’S NEGLIGENCE.
MANUFACTURER SHALL NOT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE AND IN NO EVENT,
REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT,
NEGLIGENCE, STRICT LIABILITY, OTHER SORT OR OTHERWISE), SHALL MANUFACTURER’S LIABILITY TO YOU EXCEED
THE PRICE PAID BY THE ORIGINAL OWNER FOR THE INSINKERATOR PRODUCT.
The term "consequential damages" shall include, but not be limited to, loss of anticipated profits, business interruption, loss
of use or revenue, cost of capital or loss or damage to property or equipment.
WARRANTY INFORMATION TROUBLESHOOTING
WHAT TO DO
Water and steam
spits forcefully from
spout without turning
on the tap.
• Unit is boiling.
May be normal during initial set-up.
• Depress tap lever to release some water from the tank.
• Adjust water temperature using dial on tank front.
Remember that at higher altitudes, water boils at
lower temperatures.
Water is not hot. • The unit may not be plugged in.
• The electric outlet is inoperative.
• Make sure the unit is connected to a properly earthed
(grounded) electric outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water is too hot
or not hot enough.
• Thermostat is not adjusted to
your needs.
• Adjust the thermostat slowly, then depress or twist tap
handle for 20 seconds to bring in fresh water to be heated
at the new setting. Allow 5-7 minutes for water to reach
new temperature.
Water comes out of vent
instead of spout
• Outlet tube is blocked. • Check that outlet tube is not kinked, twisted or pinched.
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
intermittently.
• The expansion chamber is not
draining properly due to low
water pressure.
• The spout is blocked.
• Unplug the unit. If the dripping does not stop after a few
minutes, check the supply valve to ensure it is fully open
and there are no obstructions in the water line reducing
the pressure below 172 kPa (1.7 bar; 25 psi). i.e., a poorly
mounted saddle valve, a clogged water filter, or a partially
opened shut-off valve.
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
constantly.
• Debris in the water line may be
in the tap valve seat causing a
slow water leak.
• Unscrew spout end piece and clean out any debris.
• Depress or twist lever 7-10 times to flush tap & lines.
Divided stream. • Debris in the end piece. • Unscrew spout end piece and clean out any debris.
PROBLEM POSSIBLE CAUSE
LED green light on
front of tank does
not illuminate.
• The unit may not be plugged in.
• The electric outlet is inoperative.
• Make sure that the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water discoloration/
rusty appearance.
• Corrosion of unit. • Unplug and drain as described in the Seasonal Storage/
Drainage Section on page 5 of this manual. If the water
discoloration remains after draining and refilling unit,
discontinue use and contact an authorised InSinkErator
service agent.
FILTRATION ISSUES
Water taste or odour.
New filter does not fit.
The filter leaks.
No water flow or low
water flow.
• Filter water flow direction is wrong.
• Filter needs to be flushed out.
• Life of filter has expired.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Life of filter has expired.
• Review filter tube connection instructions.
• Depress or twist the tap and run until the water is cold.
• If there is no change, replace filter cartridge.
• Take out the new filter, put in old filter.
• Remove, inspect, reinstall filter cartridge.
• Test unit by reinstalling old filter and rotating to full stop.
Check for leaks.
• Replace filter cartridge. See page 5.
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Fire Hazard: To minimise possibility of fire, DO NOT store flammable items such as rags,
paper or aerosol cans near the tank. DO NOT store or use petrol or other flammable
vapours and liquids in the vicinity of this or any other appliance.
Leak Hazard: Regularly inspect dispenser and plumbing fittings for leaks, which can
cause property damage and could result in personal injury.
A steaming hot water tap, like any water heater, has a limited life and will eventually fail. To avoid possible property
damage and personal injury, this steaming hot water tap should be regularly examined for leakage and/or corrosion
and replaced when necessary. A drain pan, plumbed to an appropriate drain or outfitted with a leak detector, should
be used in those applications where any leakage could cause property damage.
■Use this water heater only for its intended use as described in this manual.
■This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
concerning use of appliance by a person responsible for their safety. Children should be supervised to ensure that
they do not play with hot water tap. To reduce the risk of injury, close supervision is required when an
appliance is used near children.
■Do not operate this product if it has been or appears to be damaged in any manner or after the product
malfunctions, or is dropped. Return the complete product immediately to your retail dealer for inspection, and
if necessary, adjustment or repair.
Important: Always arrange the power cord so that it cannot come in contact with hot surfaces.
■Do not disconnect the product from the power supply by pulling on the cord.
■Do not use the product for other than its intended use as described in these instructions. The use of accessory
attachments other than those recommended by the manufacturer may cause safety hazards.
■The recommended connection may be made to an existing cold water line with a branch terminating with a shutoff
valve, a pressure relief and dual check non-return valve sited adjacent to the product.
Electric Shock Hazard: To reduce the risk of electric shock, do not immerse or expose
the product, flexible cord or plug to rain, moisture or any liquid or when standing in
or on damp or wet surfaces. If any electrical product falls into water, UNPLUG it
immediately. DO NOT REACH INTO THE WATER. Important: Prior to reconnecting to the
power supply, the product should be inspected by a qualified technician.
To reduce the risk associated with the ingestion of contaminants: Do not use with water
that is microbiologically unsafe or of unknown quality without adequate disinfection before
or after the system.
Personal Injury/Property Damage: To reduce the risk associated with hazardous volt-
age due to an installer drilling through existing electric wiring in the area of installation:
Do not install near electric wiring which may be in path of a drilling tool when selecting
the position to mount the system bracket.
Also avoid the risk of drilling into water pipes which may result in property damage.
Property Damage: To reduce the risk associated with property damage due to water
leakage or flooding, and to ensure optimal performance:
• Read and follow Use Instructions before installation and use of this system.
• Installation and use MUST comply with all state and local plumbing codes.
System Requirements (Hot Water Tank, Filtration System and Dispenser):
• The flexible vent and outlet tubes must be correctly connected to the tap supplied by the manufacturer. They must
not be obstructed or connected to a normal type tap or any other type.
• Do not install on hot water supply lines. The maximum operating water temperature of this system is 37.8°C
(100°F) . Attach to cold water supply only.
• Do not install if water pressure exceeds 862 kPa (125 psi). If your water pressure exceeds 552 kPa (80 psi), you
must install a pressure limiting valve. Contact a plumbing professional if you are uncertain how to check your
water pressure.
• Do not install where water hammer conditions may occur. If water hammer conditions exist you must
install a water hammer arrester. Contact a plumbing professional if you are uncertain how to check for
this condition.
• Where a backflow prevention device is installed on a water system, a device for controlling pressure due to
thermal expansion must be installed.
• Protect from freezing, shut off water supply, remove filter cartridge, drain hot water tank and tubing when
temperatures are expected to drop below 4.4° C (40° F); see Seasonal Storage/Drainage section.
• Do not use a torch or other high temperature sources near system, cartridges, plastic fittings or
plastic plumbing.
• Do not install near water pipes which will be in path of a drilling tool when selecting the position to mount
the bracket.
• Mount system in such a position as to prevent it from being struck by other items used in the area of installation.
• Ensure that the location and fasteners will support the weight of the system when installed and full of water.
• Ensure all tubing and fittings are secure and free of leaks.
• Do not install using rigid piping. System intended for use with plastic water lines (such as PEX tubing, PE tubing,
PP tubing).
• Do not install this system if any of the quick connect collets are missing from the filter head or Y-Quick
Connector. Contact an authorised InSinkErator Service agent if collets are missing from any fittings.
• For systems using two handle HC model faucets, operate only one handle at a time.
• Important: Do not allow the unit to continuously boil.
• Regularly inspect the system. If there are signs of water leakage, turn off the water supply and contact an
authorised InSinkErator Service agent.
• A drain pan, plumbed to an appropriate drain or outfitted with a leak detector, should be used in those applications
where any leakage could cause property damage.
• For questions or concerns, please contact an authorised InSinkErator Service agent (see back page
for contact information).
Additional Consideration when Utilising Filtration System:
• The disposable filter cartridge MUST be replaced every 6 months, at the rated capacity or sooner if a noticeable
reduction in flow rate occurs.
• Failure to replace the disposable filter cartridge at recommended intervals may lead to reduced filter performance
and cracks in the filter housing, causing water leakage or flooding.
• Protect from freezing, remove filter cartridge when temperatures are expected to drop below 4.4°C (40° F).
• Do not install systems in areas where ambient temperatures may go above 43.3° C (110° F).
• Do not install in direct sunlight or outdoors.
• Flush filter for 4 minutes, 11.4 L (3 gallons) before first use.
• Recommended water flow: 2.84 Lpm (.75 gpm)
• F-701 filter capacity: 454 L (120 gal)
• Reference volume for particulate test: 454 L (120 gal)
• Internal volume for extractable test: 290 mL (9.67 oz)
This appliance must be earthed (grounded). This steaming hot water tap is equipped with a cord that has a
grounding conductor and earth ground pin. The plug must be connected to an appropriate outlet that is properly installed
and earthed (grounded) in accordance with all local codes and ordinances. Do not modify the plug provided with the
appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician. Check with a qualified
electrician or tradesman if you are in doubt as to whether the steaming hot water tap is properly earthed (grounded).
Electric Shock Hazard: Using an ungrounded (no earth ground) or improperly
connected appliance can result in serious injury or death from electrical shock.
To reduce the risk associated with choking: Do not allow children under 3 years of age to
have access to small parts during the installation of this product.
Personal Injury/Property Damage: This tank is a non-pressurised tank. DO NOT modify
this system. DO NOT close vent tube or connect other types of taps or valves to the tank.
Use only the InSinkErator tap supplied. Use only parts provided. Contact an authorised
InSinkErator Service agent for repairs or replacement components.
NOTICE