Endress+Hauser FieldEdge SGC500 User manual

Products Solutions Services
Operating Instructions
FieldEdge SGC500
Industrial Edge Device to connect field devices to
the Netilion Cloud
BA02035S/04/EN/03.21-00
71551532
2021-10-15

Revision history FieldEdge SGC500
2 Endress+Hauser
Revision history
Product version Operating Instructions Changes Comments
0.01.00 BA02035S/04/EN/01.20 – Initial version
0.02.00 BA02035S/04/EN/02.20 EtherNet/IP
New chapters and changes
0.02.00 BA02035S/04/EN/03.21 Section 9: Changes

FieldEdge SGC500 Table of contents
Endress+Hauser 3
Table of contents
1 About this document ........... 4
1.1 Document function ................... 4
1.2 Symbols used ........................ 4
1.3 Documentation ...................... 5
1.4 Registered trademarks ................ 5
2 Basic safety instructions ....... 6
2.1 Requirements for the personnel ........ 6
2.2 Designated use ...................... 6
2.3 Workplace safety .................... 6
2.4 Operational safety ................... 6
2.5 Product safety ....................... 6
2.6 IT security .......................... 7
3 Product description ............. 7
3.1 Function ............................ 7
3.2 Application ......................... 7
3.3 Licensing model ..................... 8
3.4 System design ....................... 9
3.5 Communication and data processing .... 9
3.6 Product design ..................... 11
4 Incoming acceptance and
product identification ......... 12
4.1 Incoming acceptance ................ 12
4.2 Product identification ................ 12
4.3 Storage and transport ............... 13
5 Installation .................... 13
5.1 Installation conditions ............... 13
5.2 Mounting the device ................ 14
5.3 Post-installation check ............... 14
6 Electrical connection .......... 15
6.1 Connection conditions ............... 15
6.2 Connecting the device ............... 15
6.3 Post-connection check ............... 16
7 Operation options ............. 16
8 System integration ............ 16
9 Commissioning ................ 16
9.1 Connecting the SGC500 .............. 16
9.2 Automatically connecting the SGC500
to the Netilion Cloud ................ 19
9.3 Manually connecting the SGC500 to the
Netilion Cloud ...................... 19
9.4 Connecting to the field network ....... 21
9.5 Connecting to the field gateway ....... 22
9.6 Connecting to the EtherNet/IP ........ 23
10 FieldEdge SGC500 and
Netilion ........................ 23
10.1 Using the FieldEdge SGC500 in
Netilion ........................... 23
10.2 About Netilion ..................... 24
11 Maintenance .................. 24
12 Diagnostics and
troubleshooting ............... 25
13 Software updates .............. 25
14 Serial number SGC500 ........ 25
15 Repairs ......................... 25
15.1 General notes ...................... 25
15.2 Return and / or cancellation of Netilion
Subscription ........................ 26
15.3 Disposal ........................... 26

About this document FieldEdge SGC500
4 Endress+Hauser
1 About this document
1.1 Document function
These Operating Instructions contain all the information that is required in various phases of
the life cycle of the device: from product identification, incoming acceptance and storage, to
mounting, connection, operation and commissioning through to troubleshooting,
maintenance and disposal.
1.2 Symbols used
1.2.1 Safety symbols
DANGER
This symbol alerts you to a dangerous situation. Failure to avoid this situation will result in
serious or fatal injury.
WARNING
This symbol alerts you to a dangerous situation. Failure to avoid this situation can result in
serious or fatal injury.
CAUTION
This symbol alerts you to a dangerous situation. Failure to avoid this situation can result in
minor or medium injury.
NOTICE
This symbol contains information on procedures and other facts which do not result in
personal injury.
1.2.2 Symbols for certain types of information
Symbol Meaning
Permitted
Procedures, processes or actions that are permitted.
Preferred
Procedures, processes or actions that are preferred.
Forbidden
Procedures, processes or actions that are forbidden.
Tip
Indicates additional information.
Reference to documentation.
A
Reference to page.
Reference to graphic.

FieldEdge SGC500 About this document
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Symbol Meaning
Notice or individual step to be observed.
1.
,
2.
,
3.
… Series of steps.
Result of a step.
Help in the event of a problem.
Visual inspection.
1.2.3 Symbols in graphics
Symbol Meaning Symbol Meaning
1, 2, 3,... Item numbers
1.
,
2.
,
3.
… Series of steps
A, B, C, ... Views A-A, B-B, C-C, ... Sections
-
Hazardous area
.
Safe area (non-hazardous area)
1.3 Documentation
FieldEdge SGC500
• Operating Instructions BA02035S
• Technical Information TI01525S
1.4 Registered trademarks
HART®
Registered trademark of the FieldComm Group, Austin, USA
WirelessHART®
Registered trademark of the FieldComm Group, Austin, USA
PROFIBUS®
Registered trademark of the PROFIBUS User Organization, Karlsruhe, Germany
EtherNet/IP™
Trademark of ODVA, Inc.

Basic safety instructions FieldEdge SGC500
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2 Basic safety instructions
2.1 Requirements for the personnel
The personnel for installation, commissioning, diagnostics and maintenance must fulfill the
following requirements:
‣Trained, qualified specialists must have a relevant qualification for this specific function
and task.
‣Are authorized by the plant owner/operator.
‣Are familiar with federal/national regulations.
‣Before starting work, read and understand the instructions in the manual and
supplementary documentation as well as the certificates (depending on the application).
‣Follow instructions and comply with basic conditions.
The operating personnel must fulfill the following requirements:
‣Are instructed and authorized according to the requirements of the task by the facility's
owner-operator.
‣Follow the instructions in this manual.
2.2 Designated use
The FieldEdge SGC500 must be installed, connected and configured in accordance with the
instructions in this manual.
The FieldEdge SGC500 is not approved for hazardous areas.
2.3 Workplace safety
For work on and with the device:
‣Wear the required personal protective equipment according to federal/national
regulations.
2.4 Operational safety
Risk of injury!
‣Operate the device only if it is in proper technical condition, free from errors and faults.
‣The operator is responsible for interference-free operation of the device.
Modifications to the device
Unauthorized modifications to the device are not permitted and can lead to unforeseeable
dangers:
‣If modifications are nevertheless required, consult with Endress+Hauser.
2.5 Product safety
The SGC500 meets the requirements of the EU Directives as per the CE mark.

FieldEdge SGC500 Product description
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2.6 IT security
We only provide a warranty if the device is installed and used as described in the Operating
Instructions. The device is equipped with security mechanisms to protect it against any
inadvertent changes to the device settings.
IT security measures in line with operators' security standards and designed to provide
additional protection for the device and device data transfer must be implemented by the
operators themselves.
3 Product description
3.1 Function
The FieldEdge SGC500 enables the connection of field devices in an industrial plant to the
Netilion Cloud. Data transmission is via the Internet connection in the plant. The information
required for Netilion Services is regularly read out of the field devices and saved to the
Netilion Cloud.
Use the transmitted data via the following services:
• Netilion Connect or
• Netilion Services
Netilion Connect
The transmitted data can be retrieved directly via a software interface (REST JSON Application
Programming Interface (API)) and integrated into a user application.
The Application Programming Interface (API) is provided as part of the Netilion Connect
Subscription.
Netilion Services
The transmitted data enable digital Netilion Services, such as Analytics, Health, Library and
Value.
3.2 Application
The FieldEdge SGC500 consists of hardware and Endress+Hauser software.
The FieldEdge connects the field to the Netilion Cloud. The FieldEdge is installed in a cabinet
in an automation system and permanently connected to the field network and, via a second
network, to the Internet. The information read in from the field devices is interpreted and
transmitted to the Netilion Cloud via the Internet connection.
The Endress+Hauser software offers the following:
• Read-only connection to field devices via a variety of fieldbus protocols and field gateways.
Optional field device write accesses are documented in Netilion Services and require user
confirmation.
• Data processing and encrypted transmission of data exclusively to the Netilion Cloud.
• Specific data acquisition for the digital services the user has subscribed to in Netilion.
• Automatic updates run in the background: security updates, software modifications and
functional enhancements.

Product description FieldEdge SGC500
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No provisions are made for incoming communication from the Internet and it must be
blocked in the system firewall. Routing to the field network is not possible.
3.3 Licensing model
A Field Edge SGC500 can only be ordered as an option in conjunction with a Netilion
subscription to www.netilion.endress.com or https://developer.netilion.endress.com/discover.
Subscription fees are charged on an annual basis. After terminating the subscription, the
SGC500 must be destroyed safely or returned to Endress+Hauser. In the event of a hardware
defect, Endress+Hauser will provide a replacement device if the device is found to have an
irreparable defect.

FieldEdge SGC500 Product description
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3.4 System design
7
8
8 9
10
Netilion
11
1 2 3 45 6
12
 1 Network architecture
1 Endress+Hauser field devices and third-party field devices
2 Fieldbus communication
3 Supported field gateways for conversion from fieldbus protocol to an IP protocol
4 Ethernet communication
5 FieldEdge SGC500, reads field device data and transmits it securely to the Netilion Cloud
6 WAN Internet connection – https, plant-side connection
7 Netilion Cloud
8 https Internet connection
9 Netilion Services: Netilion Service app based on internet browser
10 User application
11 Netilion Connect: Application Programming Interface (API)
12 Industrial Ethernet
• For detailed information on Netilion Connect, see:
https://developer.netilion.endress.com/discover
• For detailed information on Netilion Services, see:
https://netilion.endress.com
3.5 Communication and data processing
Supported fieldbus communication Connection to FieldEdge
HART Fieldbus via field gateway to Ethernet connection
WirelessHART

Product description FieldEdge SGC500
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Supported fieldbus communication Connection to FieldEdge
PROFIBUS
EtherNet/IP Direct via industrial Ethernet connection
FieldEdge Connection to the Netilion Cloud
FieldEdge SGC500 Internet connection: WAN – https

FieldEdge SGC500 Product description
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3.6 Product design
12 11 10 9 8
1 2 3 4 5 6 7
14 1513 16 1817
 2 FieldEdge SGC500
1 User switch mode
2 LEDs
3 Watchdog
4 Motor vehicle ignition (not used)
5 SD card slot (not used)
6 Power LED
7 HDD hard drive LED
8 ON switch
9 Audio connection (not used)
10 USB 3.0 (not used)
11 CAN bus (not used)
12 DIO (not used)
13 RS-232/422/485 COM ports (not used)
14 Power supply
15 GbE LAN
16 GbE LAN (not used)
17 GbE LAN
18 Display port (not used)

Incoming acceptance and product identification FieldEdge SGC500
12 Endress+Hauser
4 Incoming acceptance and product identification
4.1 Incoming acceptance
• Check the packaging for visible damage arising from transportation.
• To avoid damage, remove the packaging with care.
• Keep all the accompanying documents.
The system must not be put into operation if the contents are found to be damaged
beforehand. Follow the instructions on https://netilion.endress.com/legal/terms-of-service.
Return the SGC500 when requested to do so by Endress+Hauser. Use the original packaging
where possible.
The device is replaced following consultation with Endress+Hauser and must only be
returned upon request.
4.1.1 Scope of delivery
The scope of delivery comprises:
• SGC500
• 1 × power terminal block connector
• 1 × fastening clip for DIN rail mounting
• 1 × dust protection cap
• 1 × documentation
4.2 Product identification
4.2.1 Nameplate
 3 SGC500 nameplate
1 QR code with link to Netilion help
2 Endress+Hauser serial number
3 Endress+Hauser product name
4 MAC addresses of LAN connections
Do not use the LAN 2 MAC address, as this port is not used.

FieldEdge SGC500 Installation
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4.2.2 Manufacturer's address
Hardware Software
Made by OnLogic for Endress+Hauser
OnLogic
35 Thompson St, South
Burlington, VT
05403
United States
Endress+Hauser Process Solutions AG
Christoph Merian-Ring 12
CH-4153 Reinach
Switzerland
www.endress.com
4.3 Storage and transport
Always use the original packaging when transporting the product.
4.3.1 Ambient temperature range
–25 to 70 °C (–13 to 158 °F)
4.3.2 Storage temperature
–40 to 80 °C (–40 to 176 °F)
4.3.3 Humidity
0 to 90 %, non-condensing
4.3.4 Vibration resistance
Tested acc. to
• IEC 60068-2-64
• MIL-STD-810G
4.3.5 Shock resistance
Tested acc. to
• IEC 60068-2-27
• MIL-STD-810G
5 Installation
5.1 Installation conditions
Please note the following to ensure correct operation of the SGC500:
• Supply voltage 9 to 36 VDC
• Ambient temperature range –25 to 70 °C (–13 to 158 °F)
• Relative humidity 0 to 90 % non-condensing
• Vibration resistance as per IEC 60068-2-64
When selecting the location of the SGC500, ensure that it is possible to connect to the
Internet and the field network.

Installation FieldEdge SGC500
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5.2 Mounting the device
Dimensions of the SGC500: 56 mm (2.20 in) ⋅ 154 mm (6.06 in) ⋅ 119 mm (4.69 in)
119 (4.69) 154 (6.06)
56 (2.20)
 4 Dimensions of the SGC500, engineering unit: mm (in)
Mounting on DIN rails
1. Fix the DIN rail clip supplied on the SGC500.
2. Mount the SGC500 on a DIN rail in a system cabinet.
Sufficient space around the SGC500 is required for heat dissipation.
5.3 Post-installation check
Are the mounted components undamaged (visual inspection)? 
Do all the components meet the required specifications? For example:
• Ambient temperature
• Humidity

Are all the securing screws tightened securely? 
Is the SGC500 correctly mounted on the DIN rail? 
Is the SGC500 mounted for optimum heat dissipation with vertically aligned cooling fins? 

FieldEdge SGC500 Electrical connection
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Is the power supply correct? 
Is the polarity of the power supply correct? 
6 Electrical connection
6.1 Connection conditions
The following conditions must be met:
• Ensure the cable is de-energized when connecting to the SGC500
• Please follow the connection information in this manual
• Supply voltage 9 to 36 VDC
• Permitted voltage fluctuation ± 10 %
6.2 Connecting the device
6.2.1 Connecting the supply voltage
NOTICE
Damage to device
‣Do not open the housing of the FieldEdge SGC500.
1 2 3
 5 Power supply at the SGC500, socket for 3-pin connector
1 Supply voltage, negative pole
2 Not used
3 Supply voltage, positive pole
A 3-pin connector for the supply voltage is included in the scope of supply.
Connecting the 3-pin connector for the supply voltage
1. Connect the negative pole of the supply voltage to terminal 1 (–).

Operation options FieldEdge SGC500
16 Endress+Hauser
2. Connect the positive pole of the supply voltage to terminal 3 (+).
Connecting the supply voltage: →  16
6.2.2 Connecting the LAN ports
Connecting the LAN ports: →  16
6.3 Post-connection check
Is the device undamaged (visual inspection)? Are the cables undamaged (visual inspection)? 
Does the supply voltage match the specification on the nameplate? 
Was the supply voltage connected correctly? 
7 Operation options
The SGC500 can be connected for local configuration via a notebook with a network
connection. The SGC500 can be configured with a Web browser like Chrome or Firefox.
8 System integration
System integration is via Netilion and is performed automatically in the background, as
described. As soon as an Internet connection has been established for the SGC500, the
SGC500 is visible in the Netilion Cloud and can be controlled from there.
9 Commissioning
9.1 Connecting the SGC500
9.1.1 Separate connections for Internet and field network
• We recommend using different networks for the Internet and the field network, as
described in this section.
• The system firewall settings do not block authorized requests from the Internet to the
field network and allow access to Netilion via https://*.netilion.endress.com.
https://api.netilion.endress.com and https://downloads.netilion.endress.com are used.

FieldEdge SGC500 Commissioning
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1
2
4
3
Internet
https://*.netilion.endress.com
(port443)
A0044505
 6 Separate connections for Internet and field network
1 LAN1 (WAN 1 – cloud) for connection to the Internet
2 LAN3 (LAN2 – field) for connection to the fieldbus
3 LAN2 not used
4 System firewall
The Ethernet cables are not included in the scope of delivery.
1. Connect the Ethernet cable for the Internet connection to LAN1 (WAN 1 – cloud) of the
SGC500.
2. Connect the Ethernet cable for the field network to LAN3 (LAN2 – field) of the SGC500.
3. Place a dust cover on the LAN connection that is not in use.
4. Connect the supply voltage. →  15
 The power LED on the SGC500 must be lit blue.

Commissioning FieldEdge SGC500
18 Endress+Hauser
9.1.2 Common connection for Internet and field network
• We recommend you use different networks for the Internet and field network.
→  16
• If only one network is set up for the Internet and the field network, the LAN1
connection (WAN 1 – cloud) must be used.
• The system firewall settings do not block authorized requests from the Internet to the
field network and allow access to Netilion via https://*.netilion.endress.com.
https://api.netilion.endress.com and https://downloads.netilion.endress.com are used.
6
3
4
5
Internet
12
https://*.netilion.endress.com
(port443)
A0044631
 7 Common connection for Internet and field network
1 LAN3 not used
2 LAN2 not used
3 LAN1 (WAN 1 – cloud)
4 Field network
5 System firewall
6 Internet connection
The Ethernet cables are not included in the scope of delivery.
1. Connect the Ethernet cable from the system firewall to LAN1 (WAN 1 – cloud) of the
SGC500.

FieldEdge SGC500 Commissioning
Endress+Hauser 19
2. Place a dust cover on the LAN connections that are not in use.
3. Connect the field network to the system firewall.
4. Connect the Internet to the system firewall.
5. Connect the supply voltage. →  15
 The power LED on the SGC500 must be lit blue.
If the LAN1 connection only is used, the EtherNet/IP connection is not supported.
9.2 Automatically connecting the SGC500 to the Netilion Cloud
Requirements
Access to Endress+Hauser Netilion is established.
1. Log in to Endress+Hauser Netilion https://netilion.endress.com/app/id/.
2. In Netilion, use the navigation function to open the Edge Devices page.
3. Select the SGC500 on the Edge Devices page.
 When the SGC500 has connected to the Netilion Cloud, a green dot appears next to
the SGC500.
• If the SGC500 is not displayed with a green dot, wait a few minutes and refresh the list
of edge devices (F5).
• If the SGC500 is still not displayed with a green dot, manually connect the SGC500 to
the Netilion Cloud →  19.
9.3 Manually connecting the SGC500 to the Netilion Cloud
If automatic connection of the SGC500 to the Netilion Cloud has failed, connect the
SGC500 to the Netilion Cloud manually.

Commissioning FieldEdge SGC500
20 Endress+Hauser
1
2
Netilion
A0042272
1 Ethernet cable between notebook and LAN3 (LAN2 – field)
2 Notebook with Web browser for the configuration
1. Connect the notebook via an Ethernet cable to LAN3 (LAN2 – field) of the SGC500.
2. Open a web browser.
3. Enter the URL 169.254.1.1.
 The SGC500 app opens.
4. Log in. User name: admin. Password: serial number of the SGC500.