ENVIRORIDES G2 PRO 2022 User manual
User-Manual Content
1) Introduction
2) Product Overview
3) Parameter & Malfunction
4) Preparation To Ride
5) Battery & Charger
6) Accessories
7) Socials and Content
8) Warranty Details
9) Legal Information
Introduction
1.1) We hope you enjoy your new purchase, for your safety and
legal responsibility, read this user manual fully before using the
EnviroRides G2 Pro Electric Scooter. Failure to do so may risk
the chances of accident, prosecution, injury, or even death.
If you have any questions regarding this product, please contact
us either via our email, on-site messenger, phone, or our social
media outlets.
1.2) Be aware, your actions could lead to personal injury, public
injury, or fatality. EnviroRides holds no liability in any event when
using this product.
Product Overview
2.1) G2 Pro 1000W Electric Scooter by EnviroRides + Variations.
2.2) Please familiarise yourself with the controls graphic below.
2.3) To power up the G2 Pro Electric Scooter press and hold the
on / off button on the Smart User Controls Panel. For those
with the G2 Pro Ignition Variation, ensure the ignition key is fully
turned to the right (clockwise), then press and hold the on /
off button to turn on the G2 Pro Electric Scooter.
Parameter & Malfunction
3.1) Press and hold the mode button to access the eScooters
parameter settings. (DNA: Do Not Adjust*)
▪P01: 10 (Wheel Diameter) DNA*
▪P02: MPH or KM/PH
▪P03: 00 (Speed Setting) DNA*
▪P04: 48V (Battery Voltage) DNA*
▪P05: 1 or 0 (Kick Start)
▪P06: 1 or 0 (Electric Assist Braking Strength)
▪P07: 1 or 0 (Cruise Control)
3.2) eScooter malfunction codes.
E3
Controller Unit & Motor Connection Error
E4
Low Voltage Protection
E5
Brake Lever Failure
E6
Connection Error
E8
Controller Error
E9
Light Error
Error Code E3)
•This error code will highlight when the G2 Pro Controller
Unit and Motor Connection has incurred a fault. If this
error code is activated, please see possible faults below.
oLoose Controller Unit and Motor Cable Connection
oDamaged Controller Unit
oDamaged Motor Cable
Error Code E4)
•This error code will highlight when the G2 Pro Controller
Unit is under the required voltage. If this error code is
activated, please see possible faults below.
oBattery Under Voltage (Extreme Battery Depletion)
oDamaged Battery Terminals
oDamaged Battery Unit
Error Code E5)
•This error code will highlight when the G2 Pro Controller
Unit senses a Brake Lever Fault. If this error code is
activated, please see possible faults below.
oDamaged Brake Levers
oDamaged Brake Callipers
oDamaged Electrical Brake Cables
oDamaged Electrical Brake Cable Fittings
Error Code E6)
•This error code will highlight when the G2 Pro Controller
Unit senses a loose connection to the G2 Pro Main Integral
Wire. If this error code is activated, please see possible
faults below.
oLoose Terminal Fittings
oIntegral Wire Damage
oDamaged Controller Unit
Error Code E8)
•This error code will highlight when the G2 Pro Controller
Unit senses a fault. If this error code is activated, please
see possible faults below.
oDamaged Controller Unit
Error Code E9)
•This error code will highlight when the G2 Pro lights
senses a short circuit. If this error code is activated, please
see possible faults below.
oDamaged Headlight
oDamaged Sidelight
oDamaged Internal Light Module
oLoose Light Connection
3.3) What to do if you have a malfunction?
If you encounter any of the errors listed above, photograph the
error symbol, or notify us in the feedback section on the
EnviroRides Warranty Process Form or the EnviroRides
Servicing & Repairs Process Form.
Please refer to our Warranty Details to establish if your issue is
covered under warranty.
The Technical Team may require your eScooter to be returned to
the EnviroRides Depot for further assessment. Ensure you keep
the original packaging, or you may be required to purchase an
appropriate replacement carton and packaging.
Items returned without original or in unsuitable packaging
will not be refunded and or may incur further costs.
Preparation To Ride
4.1) Please familiarise yourself with the G2 Pro Electric Scooter
graphic below.
Please note that all the specification for this eScooter are based on tests at optimal conditions and
rider weight of 65kg. Speeds and distances may vary depending on rider's weight, battery level,
terrain, weather, and temperature. Additional weight can see a reduction of up to 5-15% on listed
specifications.
4.2) Unfold your G2 Pro Electric Scooter by pulling the stem
forward. See below.
Once unfolded, use the Stem Lock Screw to hold the stem in
place. Ensure this is fully tightened. See below.
4.3) DO NOT USE THE ELECTRIC SCOOTER WITHOUT
CHECKING ALL FIXTURES AND FITTINGS.
4.4) Ensure you have a clear area before using the G2 Pro
Electric Scooter. Check your surroundings when riding your
eScooter to avoid accidents, collisions, or damage to the rider,
others, or the eScooter.
4.5) Power up your G2 Pro Electric Scooter.
The G2 Pro Electric Scooter is set to speed one and to soft start
from dispatch to ensure your safety. Slowly press the accelerator
whilst keeping one foot aside in case you need to stop. Slowly
increase the acceleration as you become more capable and
proficient.
4.6) Braking. Ensure you are familiar with your brakes before
riding. As this is a new item the brakes may be tight for the first
few trips, bed them in at slow speeds and do not brake sharply or
erratically as this will cause warping of the brake discs and
reduce braking capabilities. Never use the accelerator and
brakes at the same time.
4.7) Maintain correct tyre pressure. Over or under inflated tyre
pressure may increase risk of failure, collision, or damage. Do not
ride with low or flat tyres, this will damage the alloy and tyres.
4.8) Always wear protective clothing when riding.
4.9) Use extra caution in wet or icy conditions, reduce speed to
minimum and use dual braking (the use of both brakes in
conjunction) to reduce chance of skidding.
4.10) Do not expose your eScooter to excess water or moisture.
Do not ride in heavy rain, sleet, snow or through rivers and
streams.
4.11) Only ride in permitted areas. Obey local laws and national
legislation when using an eScooter.
4.12) DO NOT CARRY PASSENGERS WHILST RIDING. The
eScooter is only designed for a single rider. We strongly advise
that this eScooter is not ridden by two or more people, this
includes children and babies.
4.13) The eScooter should not be used for medical or as a
mobility aid. It is required that you are physically able to operate
the eScooter without assistance.
4.14) You must stay vigilant while riding the eScooter. DO NOT
RIDE THE ESCOOTER IF YOU:
•HAVE TAKEN LEGAL OR ILLEGAL DRUGS.
•HAVE DRANK ALCOHOL.
•FEEL UNWELL
4.15) Do not use a mobile device whilst riding.
4.16) Age Requirements: 18+. Any person under the age of 18
should not operate or ride the eScooter.
4.17) Do not store the battery or eScooter in the wrong
environment. This includes environments where temperatures
exceed 30 °C or below -10 °C.
Battery & Charger
5.1) Each G2 Pro Electric Scooter is equipped with a lithium
battery and charger. Do not dispose of any packaging until you
have checked for each component in the event that the carton
may have been opened incorrectly i.e., upside down.
5.2) The G2 Pro Electric Scooter can be charged at any battery
level, but for optimum battery life and performance it is best to
keep fully charged. If left uncharged for long periods, then this
may impair performance and battery life. Damage caused to your
battery through misuse will not be covered under warranty.
5.3) A fully charged eScooter may stand uncharged for 30-40
days (approx). An uncharged / low charged eScooter may stand
for 20-30 days (approx). Please note how long you leave your
eScooter uncharged to prevent irreparable damage to the unit.
5.4) If you anticipate not using your G2 Pro Electric Scooter for a
lengthy period. We recommend disconnecting the battery from
the eScooter controller units and charging separately as this
helps prolong battery life.
5.5) The G2 Pro Electric Scooter charger has an overload
protection function which means that the charger will not
overcharge the battery once fully charged.
5.6) Connect the charger directly to your G2 Pro Electric Scooter
charging port. Ensure the charging port is dry, clear of moisture
and any debris before connection. Once connected plug the
charger into a UK mains socket (AC100-240V).
5.7) The charger light will go red when charging and green when
the battery is fully charged. Disconnect when green.
5.8) Chargers and charging ports are not covered under the
EnviroRides warranty. Strictly follow the instructions above.
5.9) In the event that the battery unit is damaged, hot, or smokes
then cease use immediately and keep it away from other objects.
5.10) Do not disassemble the battery. The battery unit contains
harmful substance.
5.11) Battery is equipped with a water detection label, if
tampered with or removed, this will void warranty.
Accessories
6.1) All our EnviroRides eScooters are supplied with the following
accessories.
▪Toolkit
▪Phone holder
▪User Manual
These items are not covered under the EnviroRides warranty. If
you wish to return an unwanted purchase, please ensure all
contents including packaging are returned to receive a refund.
Any items not returned will incur a fee.
Socials & Content
Warranty Details
7.1) Your G2 Pro Electric Scooter comes with an EnviroRides
Limited 1 Year Warranty.
EnviroRides guarantees all its eScooters against defects in
materials, parts and workmanship for one years from the date of
delivery / collection. EnviroRides does not provide warranty
against wear and tear, or damage caused accidently or by
misuse. EnviroRides warranty is only supported with the original
buyers’ receipt or proof of purchase and evidence of fault. This
may require the component or item to be sent to the EnviroRides
Technical Team for inspection. If you submit a valid warranty
claim we will either repair, replace or refund. All refunds must fall
within our EnviroRides returns and refunds policy.
Please ensure you provide your eScooters VIN Number on all
warranty claims.
7.2) Who is covered?
Only the original purchaser. Warranty is non-transferable.
7.3) What is covered?
EnviroRides provide a 1-year warranty (subject to model) which
strictly covers defective components to the frame, motor,
controller units, and battery. Please see below.
▪Motor (1 Year)
▪Frame (1 Year)
▪Controller Unit or Units (1 Year)
▪Battery (6 Months)
7.4) What is not covered? (excluding EnviroRIdes Ex-Demo
Range)
Second-hand product or purchase from 3rd party sellers,
modified, altered or poorly maintained product i.e., an eScooter
left for a prolonged period of outdoor exposure.
Normal wear and tear i.e. punctures, brake discs, brake pads,
brake levers, brake cables, horn, lights, auxiliary extras, water
damage, failure or loss caused by accident, misuse, neglect,
theft, excessive load, transport damage, cosmetic issues such as
fading or scratches and any other wear and tear not arising from
defects in material or workmanship. Instances where failure is
due to wear and tear or poor of maintenance, we offer cost only
servicing and repairs. Please contact us at
your order number.
NB. Poor maintenance or neglect may lead to consequential
damage to other components within the eScooter and this
could negate the warranty i.e., loose screws that allow
moisture ingress.
We recommend contacting EnviroRIdes before attempting any
repairs due to the technical features of eScooters. If you are
unsure about a maintenance issue or repair, contact EnviroRides
Technical support.
Damage sustained to parts normally covered under warranty by
negligent or unqualified workmanship may negate the warranty.
Turn the power off before repair or maintenance. Install the
parts correctly and do not overtighten as this may cause risk
of damage and failure.
We recommend servicing or repair is only performed by a
qualified EnviroRides Technician.
7.5) How to return?
number, the reason for return and any supporting photographs,
video, and documentation.
The EnviroRides Technical Team will assess the information
provided to determine if we can accept the return. Any damage
to the eScooter of which we’re not informed may void the return
and refund.
7.5) Returns Policy
If after purchase you wish for a refund you have up to 30 days to
notify us and then a further 7 days to return the eScooter. The
goods must not have exceeded 5km on the odometer (all
odometers are logged before dispatch).
Please note: the 30 days return period is to allow you to examine
the goods as you would in a shop. To obtain a refund, the goods
must be returned in “as new” condition with all components
included and MUST be in their original packaging. “As new”
condition is defined as unridden (less than 5km logged on the
eScooters odometer) and without any wear and tear or
noticeable use i.e. dirt, scratches or parts missing. Unwanted
returns will incur a return fee.
Legal Information
8.1) At the time of this publication (03/11/2022), privately owned
eScooters are not permitted on public footpaths, cycle lanes or
highways in the UK.
8.2) eScooter data and parameters that vary in different models
are subject to change without prior notice.
8.3) EnviroRides and those associated with EnviroRides accept
NO responsibility for any claim, liability, loss, injury, or death
accidental or otherwise by or through possible violation of the
legal statement above. The rider himself/herself/themselves shall
undertake all responsibility for any possible or inevitable risk
during riding.
You may continue to use the eScooter if you accept the terms in
this legal statement otherwise you must return the eScooter.
Once the eScooter has been used in any capacity you the rider
are deemed to have accepted these terms. If you wish to return
please make sure the eScooter falls within our returns and
refunds policy. In the event of resale, you the original purchaser
are to notify the new buyer of this legal statement and
responsibility passes to them.
If you have any further questions or enquiries, feel free to contact
us.
EnviroRides accepts no liability for accident, injury or loss of life
through the use of eScooters either on private or public property
or land.
If you’re not happy with the terms and conditions, please contact
us to arrange a return. Unwanted returns will incur a fee.
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