eposnow KDS User manual
KDS
User Manual
Welcome
Welcome to Epos Now Kitchen Display
System (KDS)
This quick guide will help to give you an overview of
your new Epos Now KDS and how to setup and get
going quickly.
Contents
What’s in the Box ............................................................2
Getting Started................................................................3
Connecting to the Internet ............................................4
KDS Features ...................................................................6
Safety Information..........................................................9
Technical Information ..................................................18
1
Whats in the Box? Getting Started
STEP 1
*Contents May Vary
STEP 2
POWER ON
Connecting the power supply
The power supply should be connected to the power
socket located on the side of the KDS marked DC-In.
The package contains*
• 1 x KDS
• 1 x Power supply unit
• 1 x VESA ush wall mount, bracket
and screws
• 1 x Port cover and screws
• 1 x User manual
Powering on the KDS
KDS will automatically power on with active mains, so
no need to reach for the power button each time.
2 3
Connecting to the Internet
4
1. You can either connect via Ethernet (plug
and play) or via WiFi. To connect via WiFi
swipe down from the top of the screen. This
will reveal a card, then swipe down on this
card again. You will then reveal more options.
Hit the ‘WiFi’ dropdown.
2. You will then see a list of WiFi networks
that are available to join. Choose your WiFi
network from the list.
5
3. Enter the WiFi network password when
prompted, then hit ‘Connect’.
4. Once you have connected to WiFi navigate
to the app and continue as normal. If it
fails to connect, please make sure you have
entered the password correctly.
If you still have issues then navigate to WiFi settings via
Android settings icon on the drop down menu and failing
this please check your network status.
KDS Features
6 7
Right Side View
1. USB
2. RJ45 Port (Ethernet)
3. USB
Left Side View
1. SD card
2. Headphone
3. Mini USB
4. USB
5. HDMI out
6. DC in
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3
3
4
5
6
2
2
8 9
Safety Information
Rear View
1. Power Button
2. VESA 100x100mm
3. Speakers
General Use
ALWAYS read the safety information and keep this
guide in a safe place. Heed all warnings, and follow
these instructions carefully before use.
DO NOT attempt to operate or insert any sharp
objects into the device, they may scratch or damage
the product.
DO NOT place the device on an uneven surface, or
mount to a wall without the provided VESA bracket
and/or supported VESA bracket for 100x100mm.
ALWAYS consider the device placement and cables
connected to the device to ensure a safe working
environment.
DO NOT use harsh chemicals, cleaning solvents or
detergents to clean the product. Wipe with a dry soft
cloth or tissue paper to clean. Disconnect the product
from the electrical outlet before cleaning.
DO NOT shove any foreign objects into the product
or ports.
NEVER place any objects on top of the product, or on
top of the display, as this may damage the product.
DO NOT attempt to open the product casing. This
product does not contain any user serviceable parts.
Unauthorised handling of the device may damage it
and will void your warranty.
DO NOT expose the product to strong magnetic or
electrical elds.
NEVER use your product, and always disconnect your
product from the mains power supply, during an
electrical storm.
ALWAYS disconnect your product from mains power
1 2 3
supply if not being used for a signicant period of
time.
SAFE TEMP: This product should only be used in
environments with ambient temperatures between
0°C and 40°C. It is advised not to use the product in
any extreme cold or heat environment.
CAUTION: This product has some metal parts to
disperse heat.
ALWAYS keep the product away from heat sources
such as radiators, heaters and other appliances which
produce heat.
DO NOT leave the product in high temperatures as
electronic devices and plastic parts may warp in heat.
INPUT RATING: Refer to the rating label on the
product and be sure that the Power Adapter complies
with the rating. Only use the Power Adapter that
DO NOT use this product near medical devices.
CAUTION: Disconnect mains power in the event of
any abnormal smell or smoke emitting from the
product.
NOTE: No one is entitled to modify or change the
product in anyway unless permitted by the company.
Recycling
Always return your used electronic products,
batteries, and packaging materials to dedicated
collection points. This way you help to prevent
uncontrolled waste disposal and promote the
recycling of materials. All materials of the device can
be recovered as material and energy.
DO NOT throw the product in municipal waste. Check
local regulations for disposal of electronic products.
came with the product, unless provided by Epos Now.
Using an unauthorised power supply will invalidate
your warranty and may irrecoverably damage the
product.
ALWAYS check the connections between any
peripheral and the product before powering on.
DO NOT insert anything into the product that may
result in short circuit or damage the circuit.
ALWAYS handle the product with care to avoid
damage to the product.
CAUTION: This product should never be immersed in
water, used in a humid environment and should be
protected against any water jets.
DO NOT expose the product to any chemical
substances.
Disposal of Waste Electrical & Electronic Equipment
(WEEE)
This symbol on the product or on its packaging
indicates that this product should not be treated
as household waste. Instead it should be handed
over to a suitable collection point for the recycling of
electrical and electronic equipment. By ensuring this
product is disposed of correctly, you will help prevent
potential negative consequences for the environment
and human health, which could otherwise be caused
by inappropriate waste handling of this product.
The recycling materials will help to conserve natural
resources. For more information about the recycling
of this product, please contact your local council
oce, your household waste disposal service or
where you purchased the product.
10 11
Electrical Safety Information
Compliance is required with respect to the voltage,
frequency, and current requirements indicated on
the manufacturer’s label. Connection to a dierent
power source than those specied herein will
likely result in improper operation, damage to the
equipment or pose a re hazard if the limitations are
not followed.
There are no operator serviceable parts inside this
equipment. There are hazardous voltages generated
by this equipment which constitute a safety hazard.
Service should be provided only by a qualied service
technician.
Contact a qualied electrician or the manufacturer
if there are questions about the installation prior to
connecting the equipment to mains power.
label which means that the equipment has been
tested to the following Directives and Standards: This
equipment has been tested to the requirements for
the CE Mark as required by EMC Directive 2014/30/
EU as indicated in European Standard EN 55032 Class
B and the Low Voltage Directive 2014/35/EU as in
European Standard EN 60950-1.
General Information to all Users: This equipment
generates, uses and can radiate radio frequency
energy. If not installed and used according to this
manual the equipment may cause interference
with radio and television communications. There
is, however, no guarantee that interference will not
occur in any particular installation due to site-specic
factors.
Emissions and Immunity Information
Notice to Users in the United States: This equipment
has been tested and found to comply with the limits
for a Cass B dgta devce, pursuant to Part 15 of
FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in
a residential installation. This equipment generates,
uses, and can radiate radio frequency energy, and
if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications.
Notice to Users in the European Union: Use only
the provided power cords and interconnecting
cabling provided with the equipment. Substitution
of provided cords and cabling may compromise
electrical safety or CE Mark Certication for emissions
or immunity as required by the following standards:
This Information Technology Equipment (ITE) is
required to have a CE Mark on the Manufacturer’s
1. In order to meet emission and immunity
requirements, the user must observe the following:
a. Use only the provided I/O cables to connect this
digital device with any computer.
b. To ensure compliance, use only the provided
manufacturer’s approved line cord.
c. The user is cautioned that changes or modications
to the equipment not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment.
2. If this equipment appears to cause interference
with radio or television reception, or any other
device:
Verify as an emission source by turning the
equipment o and on. If you determine that this
equipment is causing the interference, try to correct
12 13
the interference by using one or more of the
following measures:
a. Move the digital device away from the aected
receiver.
b. Reposition (turn) the digital device with respect to
the aected receiver.
c. Reorient the aected receiver’s antenna.
d. Plug the digital device into a dierent AC outlet so
the digital device and the receiver are on dierent
branch circuits.
e. Disconnect and remove any I/O cables that the
digital device does not use. (Unterminated I/O cables
are a potential source of high RF emission levels.)
f. Plug the digital device into only a grounded outlet
receptacle. Do not use AC adapter plugs. (Removing
or cutting the line cord ground may increase RF
emission levels and may also present a lethal shock
hazard to the user.)
If you need additional help, consult your dealer,
manufacturer, or an experienced radio or television
technician.
Warranty
1.1 Subject to clause 1.5, in relation to any new
Hardware purchased directly from Epos Now, and
that is manufactured by Epos Now, Epos Now
warrants that such Hardware will be of good,
satisfactory quality and free of any material defects
for a period of 12 months from the date of the
delivery of the Hardware to the Customer, unless
specied dierently by Epos Now.
14 15
1.2 Subject to clause 1.5, in relation to any
refurbished Hardware purchased directly from Epos
Now, Epos Now warrants that such Hardware will be
of good, satisfactory quality and free of any material
defects for a period of 90 days from the date of
delivery of the Products, unless it is sold as ‘like new’
where it will have a warranty period of 12 months
from the date of the delivery of the Products.
1.3 Each of the 12 month long warranties under
clauses 1.1 and 1.2 are “Limited Warranties”.
1.4 The Customer may choose to purchase an
“Extended Warranty” within the Limited Warranty
period. This Extended Warranty confers the same
rights as the Limited Warranty, but shall apply for a
period of three years from the date of the original
delivery of the Products to the Customer.
1.5 Notwithstanding the above clauses, the
warranties stated in this clause shall not apply to:
1.5.1 any third-party hardware. Third-party
hardware is any hardware that is not manufactured
by Epos Now or any Hardware which is not branded
with the Epos Now name and/or logo;
1.5.2 any Hardware that has been tampered
with, repaired and/or modied by non-authorised
personnel;
1.5.3 any Hardware where the warranty seals have
been broken or altered;
1.5.4 any damage (accidental or other) to the
Hardware that is cosmetic (meaning that damage that
does not impact the operation and functioning of the
Hardware), including rust, change in colour, texture
or nish, wear and tear and gradual deterioration;
16 17
1.5.5 any damage to the Hardware caused by war,
terrorism, re, accident, natural disasters, intentional
or accidental misuse, abuse, neglect or improper
maintenance, use under abnormal conditions,
accidental drops, spills, or power surges;
1.5.6 any damage to the Hardware caused by
improper installation, connection or malfunction of
a peripheral device such as a printer, optical drive,
network card, or USB device;
1.5.7 any damage to the Hardware through the
Customer’s neglect to protect the Hardware, Software
or System from viruses;
1.5.8 any damage to the Hardware caused by an
external electrical fault or any accident;
1.5.9 fraud, theft unexplained disappearance or
wilful acts;
outside of the rst 30 days of original purchase,
Epos Now retains the right to replace or repair the
Hardware with refurbished or remanufactured
parts. If Epos Now determines that the Hardware is
outside of the warranty rights, Epos Now will, at the
Customer’s request, prepare a quote for repair or
replacement of the item in question. The Customer
can then choose to pay for the repair or replacement
or to have its original Hardware returned to it (at the
Customer’s expense).
1.7 Where Epos Now replaces or repairs Hardware
under warranty, or as a chargeable out of warranty
service, the repaired or replacement Hardware
inherits the remaining warranty period from the
original Hardware. If the original Hardware has less
than 30 calendar days of warranty remaining, the
replacement or repaired Hardware will receive a
warranty of 30 calendar days.
1.5.10 liquid or uid damage or contamination of any
kind; or
1.5.11 any damage caused by user error such
as malware, uninstallation, other programs,
mistreatment or any software problems that are
caused by use of anything other than Epos Now
Software.
1.6 If the Customer believes that the Hardware
contains a fault that is covered by the warranties
provided herein, the Customer must report the issue
to Epos Now in writing within the applicable warranty
period and, at the Customer’s expense, return the
item to Epos Now for inspection. Within 28 days of
receiving the Hardware in question, Epos Now will
examine the item and if covered by the warranty, at
Epos Now’s discretion, Epos Now will either replace
the Hardware with one of similar performance and
capabilities or repair the Hardware. If a device fails
1.8 If any new Hardware fails within the rst 30 days
of its original purchase, and is covered by a warranty,
Epos Now will replace the device with new Hardware,
at Epos Now’s expense.
Trademarks
Manufactured by Epos Now, 2 Whiting Road, Norwich
Business Park, Norwich, England, NR4 6DJ.
Epos Now, and the Epos Now logo are trademarks or
registered trademarks of Epos Now Limited.
System Processor Rockchip® RK3288 1.8GHz Quad-Core
Memory (RAM) 2GB
Storage 16GB
OS Android 8.1
Touch technology PCAP 10pt touch
Display Display 21.5” diagonal IPS
Resolution 1920*1080
Aspect Ratio 16:9
Viewing angle Horizontal: ±89° or 178° total | Vertical: ±89° or 178° total
Contrast ratio 1000:1
Brightness 250cdm2
Network WiFi 802.11b/g/n
Ethernet 100M/1000M
Bluetooth Bluetooth 4.0
Interface USB Host x3 USB Host 2.0
Power DC input
RJ45 Ethernet interface
HDMI HDMI output
Audio 3.5mm output
Other Speakers Two 3W internal speakers
Microphone Standard
Power 12V/3A
Mounting options VESA 100x100mm
Operating temperature -5°C -40°C
In the box Kitchen Display System, Power cable & brick, Flush wall mount, bracket & screws, I/O cover & screws, User guide
Technical Information
18
Copyright © Epos Now Limited, Inc. All Rights Reserved
2 Whiting Road, Norwich Business Park, Norwich, England, NR4 6DJ
The Chase Plaza, South Tower, Suite 2010, 189 S. Orange Avenue, Orlando, FL 32801
08/19
Need any help or support?
Contact the Epos Now support team
UK - 0800 2 945 945
US - 1-855-434-3767
Note: This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
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