Ingenico iCMPsi User manual

Payments
Global Payments
iCMPsi Mobile POS
Quick Reference Guide
July 2019

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Table of Contents
1 – Introduction ............................................................................... 4
2 – General Tips ............................................................................. 4
3 – Basic Terminal Operations ....................................................... 5
Before You Begin............................................................... 5
How to use this Guide........................................................ 5
Unpacking the Box............................................................. 5
Terminal ON/OFF .............................................................. 6
Setting Up the Terminal for the First Time......................... 6
Terminal Keyboard............................................................. 6
Data Entry .......................................................................... 7
4 – Password Protection...............................................................10
Administrator Menu.......................................................... 10
Password Management ................................................... 10
5 – Change Language (English/French) ......................................12
6 – Pairing The iCMPsi With A Mobile Device .............................13
To Pair with an iOS or Android Device ............................ 13
To Verify the Paired Mobile Device ................................. 14
7 – Accepting Payment Cards ......................................................15
To Conduct a Chip Card Transaction .............................. 15
To Conduct a Magnetic Stripe Transaction ..................... 15
To Conduct a Contactless Transaction............................ 16
8 – Sale (Credit Or Debit) .............................................................17
9 – Void (Credit Or Debit) .............................................................20
10 – Pre-Auth And Completion (Optional)....................................21

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11 – Return ...................................................................................22
12 – Performing A Settlement (Closing The Terminal).................23
13 – Demo Mode .......................................................................... 23
14 – Clerk Settings .......................................................................24
Add Clerk ID..................................................................... 24
Delete Clerk ID................................................................. 25
Clerk Prompt .................................................................... 25
Clerk Wording .................................................................. 25
15 – Terminal Security..................................................................26
Use Passwords for Protection ......................................... 26
Terminal Security ............................................................. 26
Terminal in Its Environment ............................................. 27
16 – Cleaning................................................................................ 27
17 – Service And Support............................................................. 27
Returning a Terminal for Service ..................................... 28
18 – Terminal Specifications ........................................................28

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1 – Introduction
Global Payments offers merchants a wide variety of leading payment
technology solutions, all from one reliable source. As one of the
world’s largest and most trusted payment technology solution
providers, Global Payments combines industry-leading expertise with
over 50 years of Canadian-specific experience. This power
combination allows us to deliver comprehensive solutions that are
personalized to your needs.
This guide is your primary source of information for operating, setting
up and installing the Global Payments iCMPsi mobile point-of-sale
(POS) terminal. For terminal-related questions or support, please
contact Global Payments Customer Care.
2 – GENERAL TIPS
The following tips provided will ensure you always continue to
process smoothly with Global Payments Canada:
1. This reference guide contains information on the features and
functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-find
location.
2. Perform a settlement daily; this ensures that your funds are
constantly deposited into your bank account on a regular basis.
3. Change your supervisor password frequently to ensure you
protect yourself from unauthorized use of your terminal.
4. If you have a problem with your terminal, check your Bluetooth®
connection and attempt to reboot the terminal.
5. The Global Payments Canada customer service line is open 24
hours a day, 7 days a week, to ensure there is always someone
available to assist you.

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3 – BASIC TERMINAL OPERATIONS
Before You Begin
For set-up instructions, refer to p. 5.
CAUTION:
Due to risk of shock or terminal damage, do not
use the terminal near water, in a wet basement,
bathtub, washbowl, kitchen sink, laundry tub or
near a swimming pool. Do not use terminal in
flammable environments or near gas pumps.
How to use this Guide
The iCMPsi mobile terminal contains both ATM-style buttons (screen
function keys) for variable screen menu selection options and pre-
configured numeric key pad and function buttons. Variable on-screen
menus will appear in bold throughout this guide. Press the
corresponding screen function key below the screen to select that
option. Pre-configured buttons will appear in CAPS.
Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping
damage. If the content is damaged, file a claim immediately with the
shipping company and notify Global Payments. Do not try to use
damaged equipment.
Remove the items from the carton. You should have the following
items, according to what was ordered:
•iCMPsi mobile POS terminal
•USB cable
•iCMPsi Quick Reference Guide

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Terminal ON/OFF
To power on the terminal, press the side key
located on the right hand side of the terminal.
To power off the terminal, press the [.,#*] key +
yellow key simultaneously for a few seconds.
NOTE:
This action is only possible when the terminal is
not in charging mode.
Setting Up the Terminal for the First Time
Before using the terminal for the first time, it requires to be charged
for approximately 3 hours via a USB power output of 450 mA.
Further full charging of the terminal battery can be done via a
computer USB port.
Charge the terminal using the
supplied USB cable. Plug the USB
end of the USB cable into the USB
power adapter and plug the micro-
USB end of the cable into the
micro-USB port on the iCMPsi
terminal. The micro-USB port is
located on the right hand side of
the terminal.
A battery indicator is provided on the terminal display, indicating the
charge level of the terminal battery.
Terminal Keyboard
The terminal keyboard contains 10 numeric keys (0-9), a green
[Enter] key, a red [Cancel] key, a yellow [Correction] key and four
additional function keys.

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Special function keys provide customers with quick and easy access
to frequently used functions and tasks. The following special function
keys are present on the terminal: [F1], [F2], [F3] and [F4].
Data Entry
Numeric Data Entry
The terminal keyboard will automatically default to a numeric-only
keypad when entering data into numeric-only fields, such as card
number and account prompts. See the following examples:
Card number is a numeric data item. To enter the value “544619999”,
press [5] [4] [4] [6] [1] [9] [9] [9] [9] on the keypad.
TRANSACTION NAME
Enter Sale
Amount
[$5.30]
Press [Enter] to confirm the data. The terminal then starts validation.
For amount entries, the terminal initially displays $0.00; for example,
to enter the value “$5.30,” press [5] [3] and [0]. No decimal point is
entered.
TRANSACTION NAME
Card Numer
[544619999]
Press [Enter] to confirm the data. The terminal then starts validation.

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Text Data Entry
When performing data entry into text-only fields, the terminal keypad
defaults to all alpha characters.
Alphanumeric Data Entry
NOTE:
When performing data entry on the screens that
accept both alpha and numeric characters, use a
shift key [F] to access the alpha and special
characters throughout. By pressing the numeric
key first and then pressing the [F] key, you can
scroll through all characters programmed on that
key.
The admin key is also designated for other special characters and is
marked with a period (.), comma (,), pound sign (#) and asterisk (*):
[.,#*]. To select one of these special characters, press that key and
then press the [F] key until the desired character appears.
An alphanumeric data entry example is shown below:
FOOTER S
Enter Footer 1
Amount
[]
Footer 1 is an optional alphanumeric data item from zero to 24
characters. The following example shows how to enter the message
“Open 24HR” using multiple key strokes.
Step
Terminal Display
Merchant Action
1
FOOTERS
No action.
Enter Footer 1
[]

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2
FOOTERS
Press [6] once.
Press [F] key three times.
Enter Footer 1
[O]
3
FOOTERS
Press [7] once.
Press [F] four times.
Enter Footer 1
[Op]
4
FOOTERS
Press [3] once.
Press [F] five times.
Enter Footer 1
[Ope]
5
FOOTERS
Press [6] once.
Press [F] five times.
Enter Footer 1
[Open]
6
FOOTERS
Press [0] once.
Press [F] two times.
Enter Footer 1
[Open ]
7
FOOTERS
Press [2] once.
Enter Footer 1
[Open 2]
8
FOOTERS
Press [4] once.
Enter Footer 1
[Open 24]
9
FOOTERS
Press [4] once.
Press [F] two times.
Enter Footer 1
[Open 24H]

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10
FOOTERS
Press [7] onces.
Press [F] two times.
Press [Enter] to confirm data
entry.
Enter Footer 1
[Open 24HR]
4 – PASSWORD PROTECTION
Administrator Menu
The administrator menu is the place where all merchant parameter
information is stored. It can only be accessed with a valid
administrator name and password. The administrator menu is
displayed from the idle screen when the admin key [.,#*] is pressed.
Before displaying the administrator menu, the terminal will prompt
you to enter the administrator name and password.
Password Management
The iCMPsi terminal offers multi-level password management, up to
a maximum of four (4) levels. These passwords, from highest to
lowest level, are: administrator password, manager password,
supervisor password and clerk password.
Administrator Password
Your default Administrator name is 1, and the pre-set administrator
password is 1234567P. Your administrator password is an important
security feature of your terminal. It is used to access the administrator
menu. The administrator password is between seven (7) and 12
alpha and numeric characters (minimum = 7, maximum = 12). At
least 1 alpha and 1 numeric character must be used.
If the wrong administrator password is entered more than four (4)
consecutive times while trying to access the administrator menu, the
user will be locked out. At this point, please call Global Payments
Customer Care for help at 1-800-263-2970.
Upon receiving the terminal, you should change your administrator
password right away. You should also change your password
periodically for maximum protection against fraud. Please call Global