Epson WorkForce Enterprise WF-M20590 Series User manual

ETS AP Support Business
EPSON 1 SPETS19-BIJ-01L Rev.C
Service & Support Plan
WorkForce Pro WF-M20590
March 11th, 2021
SPETS19-BIJ-01L Rev.C

ETS AP Support Business
EPSON 2 SPETS19-BIJ-01L Rev.C
Revision Status
Revision History
Issued Date
Description / Modified items
A
06/05/2019
First Release
B
24/07/2019
Added item
Standard warranty: Page 15
C
11/03/2021
MPBF: Page 8
Glossary:
In order to save place in this present manual, some abbreviations are used, here are their meaning:
Abbreviation
Meaning
DOA
Dead On Arrival
EDG
Epson DEUTSCHLAND GmbH
ETS
European Technical Support
EFS
Epson France S.A.
EGPC
Epson Global Part Center
EIB
Epson IBÉRICA S.A.
EIS
Epson ITALIA s.p.a.
EMEA
Europe Middle East Africa
ESC
Epson Sales Company
ESPC
European Spare Part Center
ETL
Epson Telford Limited
EUL
Epson (UK) Limited
IPL
Initial Part List
IPPL
Initial Part Price List
MTTR
Mean Time to Repair
P/O
Purchase Order
PPL
Part Price List
SEC
Seiko Epson Corporation
RTB
Return to Base
TBD
To Be Defined
TBC
To Be Confirmed
MPBF
Mean Pages Before Failure

ETS AP Support Business
EPSON 3 SPETS19-BIJ-01L Rev.C
Contents:
Description Refer to Page:
Revision Status............................................................................................................. 2
Glossary: ....................................................................................................................... 2
1. General information...................................................................................................................4
2. Consumables & periodical Replacement Unit: ..................................................... 13
2. 1 Options: ................................................................................................................................15
3. Standard & Extended warranty:............................................................................. 15
4. Maintenance:........................................................................................................... 15
4.1 Service Manual:.....................................................................................................................15
4.2 Adjustment: ...........................................................................................................................19
5. Training:................................................................................................................... 19
6. Spare Parts:............................................................................................................. 19
6.1 Parts List:...............................................................................................................................19
6.2 Main ASP parts of WF-M20590:...........................................................................................25
6.3 MTTR: ....................................................................................................................................26
7. EMEA Service & Support information ................................................................... 27
7.1 Escalation management & flow:............................................................................................27
7.2 Customer support .................................................................................................................28

ETS AP Support Business
EPSON 4 SPETS19-BIJ-01L Rev.C
1. General information
This manual describes the Service & Support Plan for WorkForce Pro WF-M20590.
Product concept:
To acquire a new customer and the customer who doesn’t need color printing in high PV market,
definitely declare the difference in between our inkjet method and competitive xerographic method.
Combine the productivity and downsizing
High ink capacity for high PV user
Environmental performance
Improve the usability
High speed printing:
Achieve max 100 ppm print/copy speed w/o warm-up time

ETS AP Support Business
EPSON 5 SPETS19-BIJ-01L Rev.C
High image quality and technology of high quality:
Automatically detect nozzle condition by “Nozzle verification technology”, adjust print quality if nozzle
clogged
Realize 600dpi resolution in paper width direction by newly developed 1.53 inch 333dpi print chip with
diagonally array.
Environmental performance
Achieve greatly low power consumption with high print speed thanks to “no heat” Epson inkjet
technology.
Improve the usability and serviceability
•Easy maintenance

ETS AP Support Business
EPSON 6 SPETS19-BIJ-01L Rev.C
•Improvement in productivity of duplex printing with Temp/Humidity Sensor.
Even if paper jam occurs, it is possible to remove paper easily.
Less frequent consumable exchange by high yield ink cartridge because of high volumetric efficiency
No fuser and No transfer process makes deceasing of periodic parts and low intervention.
WF-C20590/WF-C17590/WF-WF-M20590
It has very simple and flat paper pass mechanism to reduce the load on paper.
*WF-M20590 cannot print in color.
*WF-M20590 cannot print in color.
Ink cartridge
K: 60,000 pages × 2 cartridges
Maintenance box
120,000 pages/cartridge
*Yield is after maintenance box
High capacity staple
5,000 staples/unit
*5,000x3 cartridges are bundled in a box.

ETS AP Support Business
EPSON 7 SPETS19-BIJ-01L Rev.C
➢Accessories:
Offering high-volume office printing and meeting the need for a central printer
•Product code
Product
Product code
Price w/o tax
WorkForce Enterprise WF-M20590 D4TWF
C11CJ03401
TBD
•Target user - Print shop
- School
- Central Reprographic Department
- Logistics
•Product position - New product
•Competitors - Konica Minolta Bizhub 758
- Ricoh MP7503SP
- Xerox Altalink B8075
- Canon iRAdv 6575i II
- Sharp MX-M754N
- Kyocera TASKalfa 8002I
- Toshiba e-STUDIO 8508A
•Sales Availability : June 2019

ETS AP Support Business
EPSON 8 SPETS19-BIJ-01L Rev.C
Specifications:
Refer to the excel sheet joined with the service & support plan.
Reliability and durability:
Printer
Total sheets of print
6,000,000 pages or 5 years with periodical replacement parts.
Duty Cycle
Maximum monthly duty cycle
400,000 pages
Recommended monthly print volume
20 000 to 100 000 pages
Scanner
Scanner durability
120,000 reciprocating operations of the scanner carriage (Carriage cycle)
ADF
ADF durability
360,000 sheets
MPBF: (Mean Pages Between Failure)
Model
MPBF Specification (pages)
WF-M20590
300 000
*MPBF specified based on normal product use, subject to variation depending on usage environment and
paper. Excluding failures resulting from transportation, installation, maintenance or use outside of the
product specifications.
The MPBF is confidential to Epson and Epson authorized service partners”
• Electrical specifications:
Rated Frequency
50 and 60Hz
Rated current
9.0 to 4.5 A
Power Consumption
(with LAN Connection)
Standalone Copying: Approx.180W (ISO/IEC2412)
Ready model: Approx.77W
Sleep mode: Approx.1.4W
Power off: Approx. 0.4W
Maximum Power Consumption: Approx.320W
• Environmental specifications:
Operation
Temperature: 10 to 35°C (50 to 95°F)
Humidity: 15 to 85% RH (without condensation)
Storage
Temperature after initial ink charging: -14 to 40°C (6.8 to 104°F)*
Temperature before initial ink charging: -20 to 40°C (-4 to 104°F)*
Humidity: 5 to 85% RH (without condensation)

ETS AP Support Business
EPSON 9 SPETS19-BIJ-01L Rev.C
Space required for installation work:

ETS AP Support Business
EPSON 10 SPETS19-BIJ-01L Rev.C
Part name and functions
Font/Right side
1
Control panel
Allows you to make settings and perform operations on the
printer. Also displays the printer’s status.
2
ADF cover F
Open when paper is jammed in the ADF (Automatic Document
Feeder).
3
ADF (Automatic Document Feeder)
Device that automatically loads documents.
4
Face down tray
Holds the print outs.
5
MP tray
Loads the paper. You can load all types of paper (thick paper and
envelopes) that can be used in this printer.
6
Cover J
Open when paper is jammed.
7
Cover E
Open when paper is jammed.
8
Paper cassette 1,2,3,4 (C1,C2,C3,C4)
Loads the paper.
9
Front cover (L)
Open when paper is jammed or when replacing the maintenance
box.
10
Ink cartridge cover (A)
Open when replacing the ink cartridge.
11
External interface USB portLoads the paper.
Connects memory devices.

ETS AP Support Business
EPSON 11 SPETS19-BIJ-01L Rev.C
Font/Left side
Back side/ Right side
1
Scanner glass
Place the document face-down on the scanner glass.
2
Cleaner
This is a service part for cleaning the inside of the
printer. (It can also be used as a substitute for a soft
cloth when wiping the scanner glass surface.)
3
Maintenance box cover H
Open when replacing the maintenance box. You need
to open front cover L first.
4
Face up tray
Holds the print outs.
5
Duplexing unit D1
Open when paper is jammed.
1
USB port
Connects a USB cable. Make sure that you check the
direction on the label stuck to the printer and then
connect in the right direction.
2
LAN port
Connects a LAN cable.
3
AC inlet
Connects the power cord.
4
Circuit breaker
If a short-circuit occurs within the printer, the power
supply circuit shuts off automatically. Do not operate
the printer without performing periodic inspections.
Some printers do not have circuit breakers.

ETS AP Support Business
EPSON 12 SPETS19-BIJ-01L Rev.C
When optional extras are installed
Control Panel
Buttons and Lights
1
Finisher Unit
Outputs sorted or stapled documents.
2
Finisher tray
Holds sorted or stapled documents.
3
Output tray
Holds received faxes.
4
Finisher Bridge Unit
Connects the main unit and the finisher.
5
High Capacity Tray
Loads the paper.
1
Power Button
2
Returns you to the Home screen.
3
Touch Screen
Displays setting items and messages.
When no operations are performed for a specific length of time (the default setting is one minute), the
printer enters sleep mode and the display turns off. Tap anywhere on the touch screen to turn on the
display.
4
Pass a smart device such as smarphone and tablet that support NFC this mark to print or scan
directly.
5
Paper Clip Holder
6
Power Light
Turns on or flashes when the printer is on. Turns off when the printer turns off.
7
Not available on this product.
8
Error Light
Turns on or flashes when an error occurs.
9
Data Light
Flashes when the printer is processing data, and turns on when there are jobs waiting to be
processed.

ETS AP Support Business
EPSON 13 SPETS19-BIJ-01L Rev.C
2. Consumables & periodical Replacement Unit:
For more details refer to the PDF file joined with the service and support plan.
A) User replaceable unit (Consumables)
Important: No bundled Ink cartridge in the MP unit carton box
Items
Ink Capacity
Ink cartridge
Ink CODE
Individual Page Yield
Black
C13T04Q100
120,000 pages (ISO)
(because there are 2 cartridges of
60K pages)
Maintenance Box
Product Code
C13T671300
120,000 pages
(Yield is after 1st maintenance box)
Staples
Product code
C13S210061
15 000 staples (3 x 5 000 staples
are bundled in a box)
(There isn’t any “near and message)

ETS AP Support Business
EPSON 14 SPETS19-BIJ-01L Rev.C
B) Service engineer replacement unit (Periodical replacement unit)
Parts name
Threshold value
Parts N°
End
Periodic replacement part
Pick up roller, MP
1720307
100,000 sheets
Pick up roller, C1-
C4
1720306
150,000 sheets
Pick up roller, ADF
1720308
100,000 sheets
TBC
Pick up roller,
High-capacity
1723788 +
1723789
150,000 sheets
TBC
Belt drawer unit
& Filters
1720264+1720309
670,801 sec
Belt cleaner unit
1720276
17 times
Head
FA55001
1,200,000 Jobs
Maintenance Unit
1720262
2,000,000 Jobs
Pick up unit, C1
1720271
1,200,000
sheets
Pick up unit, C2-C4
1720272
1,200,000
sheets

ETS AP Support Business
EPSON 15 SPETS19-BIJ-01L Rev.C
2. 1 Options:
Name
Part number
Product lifetime
3000-Sheet Capacity Paper
Tray
C12C933041
3 600 000 loading
sheets
4000-Sheet Stapler/ Stacker
Unit
C12C933261
4 800 000 pages
Optional Bridge Unit
C12C933081
6 000 000 pages
*Cassette Lock
C12C933231
N/A
*There are not ASP Parts for cassette lock. It means that if cassette lock is broken, you should order another
one under C12C933231 code.
3. Standard & Extended warranty:
Standard warranty:
1 Year on site
Extended Warranty Offer:
Refer to “Neon”.
4. Maintenance:
4.1 Service Manual:
Service manual is available in TechExchange.

ETS AP Support Business
EPSON 16 SPETS19-BIJ-01L Rev.C
Cleaning:
When a paper feed problem occurs or printouts are smeared with ink, cleaning inside the printer may solve
the problem.
Parts to be Cleaned using Specified Method
▪How to Clean the Paper Feed Rollers:
Clean the rollers with a soft cloth moistened with a little pure water (or diluted alcohol).
▪How to Clean the Paper Feed Belt Unit
1. Remove the Paper Feed Belt Unit.
2. Check the edge of PET to see if accumulated ink (paper dust) is the “A” level or “B” level that are
described in picture below.
When cleaning the PET portion, wipe paper dust off
with a dry stick cleaner.
For stubborn stains, moisten the stick cleaner with
a little water. After using the moistened cleaner,
make sure to wipe the water off the PET portion.
Stick Cleaner

ETS AP Support Business
EPSON 17 SPETS19-BIJ-01L Rev.C
3. In order to separate the charge roller from the belt, fold two unwoven clothes into four, respectively, then
insert each of them in between the charge roller lever and drive roller.
4. Clean the Paper Feed Belt with unwoven cloth moistened with water.
1. Moisten the unwoven cloth with water, and then wipe
the belt surface (the yellow colored portion) in the
direction of the arrows.
2. When the belt surface is cleaned, wipe the surface
with a dry unwoven cloth to wipe the water off.
3. Rotate the Paper Feed Belt Drive Motor seven times,
then repeat step 1 and 2.
4. Rotate the Paper Feed Belt Drive Motor seven times
again, then repeat step 1 and 2.
5. Remove the two unwoven clothes you inserted at
Step 3, and then install the Paper Feed Belt Unit to the
main unit.

ETS AP Support Business
EPSON 18 SPETS19-BIJ-01L Rev.C
Lubrication
Lubricants used for this product have been determined based on in-house evaluations.
Make sure to use the designated lubricants and observe the dose and portions to be applied, which are
described below.
Grease
Part Code
Supplier
G-97
1635441
EPSON

ETS AP Support Business
EPSON 19 SPETS19-BIJ-01L Rev.C
Maintenance:
Refer to the Service Manual.
4.2 Adjustment:
Refer to the Service Manual.
Note: The adjustment program is embedded in main unit.
5. Training:
No face to face training.
6. Spare Parts:
6.1 Parts List:
Rank A: Mandatory parts in ESPC stock (in enough quantity).
Rank B: these parts must be in ESPC stock
Rank C+: A limited stock will be available to ESPC (<5)
Rank C-: Creation of part references but (no stock).

ETS AP Support Business
EPSON 20 SPETS19-BIJ-01L Rev.C
Ref No
Part Code
PART NAME
Rank
1752260
'101'
PANEL,UNIT;C,ASP
A
1720311
'102'
HOLDER,WiFi,ASSY.,ASP
C+
1692623
'103'
COVER,INNER,NFC
C+
1720310
'104'
PCB USB HOST ASSY.,ASP
B
1692621
'105'
HOUSING,STAY,PANEL,UPPER
C+
1742265
'106'
COVER,NFC;B
C+
1732481
'107'
GUIDE,TRAY,MAIN,FRONT,ASSY.,,ASP
C+
1699090
'108'
GUIDE,TRAY,MAIN,REAR,ASSY.
C+
1699089
'109'
COVER,CABLE,ASSY.
C+
1692557
'110'
COVER,UPPER
C+
1692646
'111'
HOUSING,REAR,LU
C
1692648
'112'
DECORATION PLATE,RIGHT,LU
C+
1700244
'113'
COVER,OPT,RIGHT,LU
C+
1692644
'114'
HOUSING,RIGHT,LU
C+
1700240
'115'
COSMETIC PLATE,LOWER,LU
C+
1692647
'116'
DECORATION PLATE,UPPER,LU
C+
1702081
'117'
HOUSING,FRONT,LU,ASSY.
C+
1692645
'118'
HOUSING,LEFT,LU
C+
1700243
'119'
COSMETIC PLATE,LEFT,LU
C+
1798938
'120'
HOUSING,FRONT,ASSY.,ASP
C
1699093
'121'
COVER,FRONT,ASSY.
C+
1749202
'122'
STICK,CLEANING,ASSY.,ASP
A
1716139
'123'
KLEMME,ASSY.
A
1704198
'124'
HINGE,COVER,FRONT,RIGHT
C
1723639
'125'
COVER,I/C,ASSY.,ASP
C+
1793589
'126'
COVER,MENTE,BOX,ASSY.,ASP
C+
1692552
'127'
HOUSING,LEFT
C+
1700104
'128'
HOUSING,RIGHT,REAR,R,ASSY.
C+
1743502
'129'
HOUSING,REAR,L,SUP,ASSY.;B
C+
1692559
'130'
COVER,CONNECTOR
C+
1699088
'131'
HOUSING,FD,ASSY.
C+
1723629
'132'
TRAY,SUB,FD,ATTACHMENT,ASP
C+
1700242
'133'
COVER,INLET,LU
C+
1701418
'134'
COVER,BRAKER,LU
C+
1692651
'135'
BEZEL,OUTLET
C+
1762870
'136'
ADJUSTER,AD-502
C+
1762871
'137'
COVER,ADJUSTER,ADKB
C+
1762880
'138'
SPANNER,13,ADJUSTER
C+
1689382
'139'
CASTER,CHAM60-N
C+
1720587
'140'
CAP,PACK,MP
C
1793047
'141'
COVER,IC,COLOR
C+
1759349
'200'
BOARD ASSY.,MAIN,CE47 ASSY.;B,ASP
A
2200251
'350'
BOARD ASSY.,PROG
A
1697856
'351'
RCH-40-V0
C+
1740362
'352'
BOARD ASSY.,MCU,CE47 ASSY.;B,ASP
A
2200252
'353'
BOARD ASSY.,PROG
A
1773881
'354'
Head CON PCB ASSY.;C,ASP
A