Epson EPL-N2750 User manual

This Quick Reference contains information on clearing
paper jams, understanding printer error messages, and
changing the imaging cartridge.
As a convenient place to keep this guide, attach the
included storage box to the side of your printer as shown
below.
If the 10-Bin Multi-Purpose Unit is installed, attach the
guide storage box to the back of the printer as shown
below.
For more details on the items in this guide and about
your printer in general, see the Reference Guide or Online
Guide.

1
Paper Jam Problems
Preventing Paper Feed and Paper Jam
Problems
To prevent frequent paper feed or paper jam problems,
use this checklist of corrective measures.
❏Use a high quality paper that is not too thin or too
rough.
❏Fan the stack of paper and tap its edges to align it
before loading.
❏Be sure that you do not load too much paper into
the paper cassettes.
❏Be sure to adjust the paper guides so that paper can
slide in and out freely.
❏Never let more than 500 sheets accumulate in the
output tray on top of the printer.
❏Try turning over the stack of paper in the tray. Most
paper packages indicate the top side of the paper
with an arrow at the side of the package.
Clearing paper jams
When a paper jam occurs, a Jam xxx xxx xxx xxx
message appears on the LCD panel. Xxx indicates areas
where jams may be occurring, such as LC1 (standard
lower cassette) or A(cover A). See the messages in this
section for instructions on clearing paper jams.

2
Note:
❏Check for jams at all paper sources or paths indicated on
the LCD panel. The printer cannot resume printing until
all the jams are cleared.
❏The LCD panel displays up to four paper sources or paths
at the same time. Other areas where jams may be
occurring will be shown on the LCD panel after you have
checked all indicated jams.
A
D
C2
C3
C1
C1
C2
C3
B
E
F
G
MP
LC1
LC2
LC3
MP
LC1
LC2
LC3

3
Paper Jam Problems
Jam LC2, Jam LC3
These messages indicate that paper has jammed in one
of the optional lower cassettes. The standard lower
cassette, located directly beneath the MP tray, is always
numbered LC1, and any optional 500-Sheet Lower
Cassette Units and the Large Capacity Paper Unit are
numbered LC2, LC3, and so on from top to bottom.
Follow these steps to clear paper jammed in the optional
lower cassettes:
1. Pull out the cassette indicated on the LCD panel.
2. Carefully remove any paper you find jammed
inside the cassette or printer.
3. Remove the stack of paper from the cassette. Even
its edges by tapping the paper on a flat surface. Then
reinsert the stack into the cassette, making sure the
paper is evenly aligned and rests below the
maximum paper mark.
Make sure you are using the correct paper size and
that your paper meets the specifications for this
printer.
4. Push in the cassette.
5. Clear other paper jams that are indicated on the
LCD panel, until all error messages disappear.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

4
Jam A, Jam B
This message indicates that there may be a paper jam
inside cover A or cover B on the right side of the printer.
Follow these steps to clear paper jammed inside cover
A or B:
1. Open cover A gently.
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.
wWarning:
When opening the printer, do not touch the hot
areas indicated by caution labels inside cover A.
CAUTION
Hot Surface
Avoid Contact

5
Paper Jam Problems
2. Remove any paper you find jammed inside the
printer.
3. If you do not see any paper inside cover A, open
cover B.
4. Remove the paper inside cover B. If the paper is
difficult to remove, use the gear lever inside cover
B as shown below. Push the lever up and down to
feed the jammed paper back out through cover B.
5. Close covers B and A.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

6
Jam C1, Jam C2, Jam C3
This message indicates that there may be a paper
jammed inside cover C1, C2, or C3 on the right side of
the lower cassettes.
Follow these steps to clear paper jammed inside the right
covers of the lower cassettes:
1. Open the cover indicated on the LCD panel. The
names of the cassettes are indicated on each
cassette.
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.
2. Remove the paper inside the cover.

7
Paper Jam Problems
Note:
If the paper jam is in the Large Capacity Paper Unit, you
may find it easier to remove the jammed paper if you open
both the cover and the cassette.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.
Jam D
This message indicates that there may be a paper jam
inside the cover of the Duplex Unit, which is also known
as cover D.
Follow these steps to clear paper jammed inside the
cover of the Duplex Unit:
1. Open cover D.
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

8
2. Remove the paper inside the cover.
When the paper jam is cleared completely and the cover
closed, the jammed page’s print data is automatically
reprinted.
Jam E
This message indicates that there may be a paper jam
inside cover E on the back of the 5-Bin Multi-Purpose
Unit.
Follow these steps to clear paper jammed inside the
cover of the 5-Bin Multi-Purpose Unit:
1. Open cover E.
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

9
Paper Jam Problems
2. Remove the paper inside the cover.
When the paper jam is cleared completely and the cover
closed, the jammed page’s print data is automatically
reprinted.
Jam F
This message indicates that there may be a paper jam
inside cover F on the paper guide of the 10-Bin Multi-
Purpose Unit.
Follow these steps to clear paper jammed inside the 10-
Bin Multi-Purpose Unit’s paper guide:
1. Open cover F.
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.

10
2. Remove the paper inside the cover.
When the paper jam is cleared completely and the cover
closed, the jammed page’s print data is automatically
reprinted.
Jam G
This message indicates that there may be a paper jam
inside the upper or lower portion of cover G on the back
of the 10-Bin Multi-Purpose Unit.
Follow these steps to clear paper jammed at the back of
the 10-Bin Multi-Purpose Unit:
1. Move the 10-Bin Multi-Purpose Unit away from the
printer.
2. Open cover G on the back of the 10-Bin Multi-
Purpose Unit.

11
Paper Jam Problems
Note:
Because the toner on the paper inside the printer may not
have been fixed on the page, toner may come off on your
hands when you remove the paper. If you spill toner on
your clothing, rinse it off with cold water. Using hot
water may leave a permanent stain.
3. Remove the paper inside the cover.
4. Close cover G and reattach the 10-Bin Multi-
Purpose Unit to the printer.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

12
Status and Error Messages
This section contains an alphabetical list of status, error,
and warning messages that appear on the LCD panel.
Can t Print Duplex
In your printer driver, select the Duplex Print Unit check
box in the Optional Settings dialog box, then select the
Duplex check box in the Layout tab. Press the Continue
button on the control panel to clear the message. If this
doesn’t solve the problem, one of the conditions below
has occurred and needs to be fixed.
❏Paper Size is incorrectly set to CTM, MON, C10, DL,
C5 or C6; set this option to a supported paper size.
❏Paper Type is set to something other than Plain; set
this to Plain.
❏The Duplex Unit is not installed properly; reinstall
the Duplex Unit.
To clear the error message, (1) press Continue or (2)
reset the printer by pressing the ALT and Reset buttons
at the same time.

13
Status and Error Messages
Check Duplex-P Si e
This message appears when the paper you loaded
differs from the paper size selected in the printer driver’s
Basic Settings tab or SelecType. Load the correct paper
size, or change the paper size setting, then open the
Duplex Unit cover and remove any jammed paper.
Close the cover of the Duplex Unit, and the printer
resumes printing.
Check Paper Si e
The Paper Size setting in the printer driver’s Basic
Settings tab, or in SelecType, is different from the size of
paper loaded in the printer. Make sure the correct size
of paper is loaded in the printer; then press the
Continue button to clear the message.
Check Paper Type
The Paper Type setting in the printer driver’s Basic
Settings tab, or in SelecType, is different from the type
of paper loaded in the printer. Make sure the correct type
of paper is loaded in the printer; then press the
Continue button to clear the message.
Collate was disabled
The printer does not have sufficient memory to collate
print jobs. Only one set of copies will be printed. Reduce
the contents of your print jobs or add more memory to
the printer.
Press the Continue button to clear the message.

14
Cover A Open
Cover A, on the right side of the MP tray, is open. Pull
up the latch on cover A, then close the cover firmly.
wWarning:
Do not touch the hot areas indicated on the caution
labels inside cover A.
If you still cannot close the cover, the imaging cartridge
may not be installed correctly. Reinstall the imaging
cartridge as described in “Replacing the Imaging
Cartridge” on page 26.
Cover C1, C2, C3 Open
The cover on the right side of the standard lower
cassette, an optional 500-Sheet Lower Cassette Unit, or
the Large Capacity Paper Unit is open. Pull the latch on
the cover indicated by the message and then close the
cover firmly. (The numbers indicate the order in which
the cassettes are stacked from top to bottom).
Cover D Open
Cover D, on the back of the Duplex Unit, is open. Pull
the latch on cover D and then close the cover firmly.
Cover E Open
Cover E, on the back of the 5-Bin Multi-Purpose Unit, is
open. Pull the latch on cover E and then close the cover
firmly.

15
Status and Error Messages
Cover F Open
Cover F, on the paper guide of the 10-Bin Multi-Purpose
Unit, is open. Pull the latch on cover F and then close the
cover firmly.
Cover G Open
Cover G, on the back of the 10-Bin Multi-Purpose Unit,
is open. Move the 10-Bin Multi-Purpose Unit away from
the printer, then pull the latch on cover G and close the
cover firmly.
Duplex Mem Overflow
There is not enough memory for duplex printing. The
printer prints only on the top side and ejects the paper.
To correct this error, follow the directions below.
If Auto Cont is set to Off in the SelecType Config Menu,
(1) press the Continue button or (2) reset the printer by
pressing the ALT and Reset buttons at the same time.
If Auto Cont is set to On in the SelecType Config Menu,
the error is corrected automatically.
Face-down Full
The face-down tray is full of printed sheets. Remove the
sheets from the face-down tray and press Continue.

16
Format Error ROM A
A ROM module which is not formatted is installed in
slot A. If the ROM had been written to, it is possible that
the writing was not completed. Also, the ROM’s
memory may no longer be accessible, in which case you
should replace it.
To correct this error, (1) press the Continue button, or
(2) turn off the printer, then remove the ROM module
from slot A.
Format Error ROM B
A ROM module which is not formatted is installed in
slot B. If the ROM had been written to, it is possible that
the writing was not completed. Also, the ROM’s
memory may no longer be accessible, in which case you
should replace it.
To correct this error, (1) press the Continue button, or
(2) turn off the printer, then remove the ROM module
from slot B.
Form Feed
When the printer is offline and data remains in the
printer’s memory, press the Form Feed button to print
out the data and clear the buffer. After printing, Ready
appears on the LCD panel.
HDD CHECK
The printer is checking the optional Hard Disk Drive.

17
Status and Error Messages
Image Optimum
The printer cannot print at the requested quality level
because of insufficient memory, and the printer reduces
the quality automatically sothat it can continue printing.
Check to see if the printout is acceptable. If not, add more
memory (for a permanent solution) or temporarily set
the Print Quality setting to Low in the printer driver.
Insert Imaging Crtg
The imaging cartridge is not correctly installed. See
“Replacing the Imaging Cartridge” on page 26 to
reinstall it.
Invalid AUX I/F Card
An interface card not supported by this printer is
installed. Turn off the printer, then remove the card.
Invalid HDD
A hard disk drive that cannot be used with this printer
is installed. Turn off the printer and remove the drive.
Invalid Option
An option not supported by this printer is installed, or
a supported option is installed incorrectly. See “Using
Options” in the Reference Guide to make sure you are
using options made for this printer or to reinstall the
options.

18
Invalid PS3
A PostScript 3 ROM module not supported by this
printer is installed, or a supported module is installed
incorrectly. Make sure you are using the correct
PostScript 3 ROM module. If you are, try reinstalling the
module.
Invalid ROM A
The ROM module in slot Ais not supported by this
printer, or a supported module is installed incorrectly.
Make sure you are using a suitable ROM module for this
printer. If you are, try reinstalling the module.
Invalid ROM B
The ROM module in slot B is not supported by this
printer, or a supported module is installed incorrectly.
Make sure you are using a suitable ROM module for this
printer. If you are, try reinstalling the module.
Jam xxx xxx xxx xxx
Paper is jammed in the tray, cassettes, covers, or other
devices indicated by xxx. Remove the jammed paper.
See “Clearing paper jams” on page 1 for help with
clearing the jam. See “Preventing Paper Feed and Paper
Jam Problems” on page 1 for advice on preventing this
problem.