Epson PLQ-20 User manual

24-pin Dot Matrix Printer
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recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The information contained herein is designed only for use with this Epson printer. Epson is
not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by the purchaser or
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Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
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General Notice: Other product names used herein are for identification purposes only and may be
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Copyright © 2004 by Seiko Epson Corporation, Nagano, Japan.
®
Reference Guide
NPD0748-00

2
Contents
Chapter 1 SettingupthePrinter
UnpackingthePrinter...................................... 7
Removetheprotectivematerials ........................ 7
AssemblingthePrinter..................................... 8
ConnectingthePrintertoYourComputer.................... 12
Connectingtheprinter................................ 12
PlugginginthePrinter................................ 13
InstallingthePrinterSoftware.............................. 13
Installing the software in Windows XP, Me, or 2000. . . .... 13
Installing the software in Windows 98
orWindowsNT4.0 ................................ 14
ForDOSprograms................................... 18
Chapter 2 Safety Instructions
Warnings,Cautions,andNotes............................. 20
HotPartsCautionSymbol ................................. 20
ImportantSafetyInstructions............................... 20
Chapter 3 Paper Handling
LoadingPassbooks ....................................... 28
LoadingSingleSheets..................................... 29
Adjustingthetop-of-formposition.......................... 31
Adjustingtheprintingstartposition......................... 33

3
Chapter 4 Printer Software
AboutYourPrinterSoftware............................... 36
UsingthePrinterDriverwithWindowsMeand98............ 36
Accessing the printer driver from Windows applications . . 37
AccessingtheprinterdriverfromtheStartmenu......... 39
Changingtheprinterdriversettings.................... 40
Using the Printer Driver with Windows XP, 2000,
andWindowsNT4.0 ................................... 41
Accessing the printer driver from Windows applications . . 42
AccessingtheprinterdriverfromtheStartmenu......... 44
Changingtheprinterdriversettings.................... 46
PrinterDriverSettingsOverview........................... 47
UsingEPSONStatusMonitor3............................. 49
SettingupEPSONStatusMonitor3..................... 50
AccessingEPSONStatusMonitor3..................... 51
SettingUpYourPrinteronaNetwork....................... 52
Sharingtheprinter................................... 52
Settingupyourprinterasasharedprinter............... 54
Settingfortheclients ................................. 58
InstallingtheprinterdriverfromtheCD-ROM........... 65
CancelingPrinting........................................ 67
UninstallingthePrinterSoftware........................... 68
Uninstalling the printer driver
andEPSONStatusMonitor3........................ 68
Chapter 5 Control Panel
ButtonsandLights........................................ 74
Functionsauxiliary................................... 77
CompressPrintingMode.................................. 79
AboutYourPrinter’sDefaultSettings ....................... 79
Understandingdefaultsettings ........................ 80
Changingdefaultsettings............................. 94
AligningVerticalLinesinYourPrintout..................... 96

4
Chapter 6 Problem Solver
DiagnosingtheProblem................................... 99
Usingtheerrorindicators............................. 99
EPSONStatusMonitor3............................. 102
PrintingaSelf-Test.................................. 102
PrintingHexDump ................................. 103
ProblemsandSolutions .................................. 105
Powersupplyproblems.............................. 106
Paperloadingorfeedingproblems.................... 107
Printingpositionproblems........................... 108
Printingorprintoutqualityproblems.................. 109
Networkproblems.................................. 114
CorrectingUSBProblems................................. 115
ClearingPaperJams ..................................... 119
ContactingCustomerSupport............................. 120
ForusersinNorthAmerica........................... 121
ForusersinAustralia................................ 122
ForusersinSingapore............................... 124
ForusersinThailand................................ 124
ForusersinIndonesia ............................... 125
ForusersinHongKong.............................. 126
ForusersinMalaysia................................ 127
ForusersinIndia ................................... 128
ForusersinthePhilippines........................... 130
Chapter 7 Options and Consumables
RibbonCartridge........................................ 132
GenuineEpsonribboncartridge....................... 132
Replacingtheribboncartridge........................ 132
RollPaperHolder ....................................... 138
Assemblingtherollpaperholder...................... 138
Installingtherollpaperholder........................ 139
Loadingrollpaper .................................. 140
Removingrollpaper................................. 143
PrintServer............................................. 143
Others.................................................. 144

5
Appendix A Product Information
PrinterandRibbonCartridgeParts......................... 146
Printerparts........................................ 146
Ribboncartridgeparts............................... 147
PrinterSpecifications..................................... 148
Mechanical......................................... 148
Electronic.......................................... 150
Electrical........................................... 155
Environmental...................................... 156
Paper.............................................. 156
Magnetic stripe reader/writer
(horizontallyinstalledonly)........................ 156
CommandLists ......................................... 168
StandardsandApprovals................................. 169
CleaningthePrinter...................................... 170
TransportingthePrinter.................................. 171
Glossary
Index

Chapter 1 Setting up the Printer 6
Chapter 1
Setting up the Printer
UnpackingthePrinter...................................... 7
Removetheprotectivematerials ........................ 7
AssemblingthePrinter..................................... 8
ConnectingthePrintertoYourComputer.................... 12
Connectingtheprinter................................ 12
PlugginginthePrinter................................ 13
InstallingthePrinterSoftware.............................. 13
Installing the software in Windows XP, Me, or 2000. . . .... 13
Installing the software in Windows 98
orWindowsNT4.0 ................................ 14
ForDOSprograms................................... 18

Chapter 1 Setting up the Printer 7
Unpacking the Printer
These items are included in the box with your printer.
Remove the protective materials
Follow the directions written on the cardboard box to remove the
protective materials.
Save all packing and protective materials in case you need to ship
the printer in the future.
power code
printer
ribboncartridgeUser’sGuide

Chapter 1 Setting up the Printer 8
Assembling the Printer
1. Make sure the printer is turned off and unplugged.
2. Hold both sides of the printer cover and move it upward to
open it.
3. Push the release lever to move the upper mechanism forward.
Make sure that you push the lever until it clicks.

Chapter 1 Setting up the Printer 9
4. Slide the print head to the middle of the printer by hand.
5. Remove the ribbon cartridge from the package.
6. Place the plastic hooks on the ribbon cartridge into the slots
of the printer. Then press both sides of the cartridge until it
clicks into place.

Chapter 1 Setting up the Printer 10
7. Hold both sides of the ribbon guide and pull it down until it
is out of the cartridge.
8. Put the ribbon guide at the bottom of the print head and push
it up until it clicks into place.