Epson AcuLaser C1700 User manual

User’s Guide
NPD4428-00 EN

Contents
Preface
CopyrightandTrademarks...............................................................7
UsingThisGuide........................................................................8
Conventions.......................................................................8
ProductFeatures........................................................................9
Features...........................................................................9
Chapter 1 Specifications
Specifications..........................................................................10
Chapter 2 Basic Operation
MainComponents.....................................................................13
FrontView........................................................................13
RearView.........................................................................14
OperatorPanel....................................................................14
PrintingaPanelSettingsPage............................................................16
TheOperatorPanel................................................................16
ThePrinterSettingUtility...........................................................16
PowerSaverMode......................................................................17
Setting the Time for the PowerSaverMode.............................................17
ExitingthePowerSaverMode........................................................18
Chapter 3 Printer Management Software
PrintDriver...........................................................................19
Printer Setting Utility (WindowsOnly)....................................................19
StatusMonitor(WindowsOnly)..........................................................19
Launcher (Windows Only). . . ............................................................20
Status Monitor Widget (Mac OS X Only)...................................................21
Epson AcuLaser C1700 Series User’s Guide
Contents 2

Chapter 4 Installing the Print Driver
Connecting Your Printer. . . . . ...........................................................25
Connecting Printer to Computer.....................................................25
Installing Print Driver on Computers RunningWindows.....................................27
USBConnectionSetup..............................................................27
Installing Print Driver on Computers RunningMacOSX.....................................29
InstallingtheDriver................................................................29
InstallingtheSoftware..............................................................29
AddingaPrinter...................................................................30
Chapter 5 Printing Basics
AboutPrintMedia.....................................................................33
PrintMediaUsageGuidelines........................................................33
Print Media That Can Damage Your Printer............................................34
Supported Print Media..................................................................34
UsablePrintMedia.................................................................35
Loading Print Media....................................................................36
Capacity..........................................................................36
PrintMediaDimensions............................................................37
Loading Print Media in the Multipurpose Feeder(MPF)..................................37
Manual Duplex Printing (Windows Print Driver Only)...................................46
UsingtheOutputTrayExtension.....................................................49
Printing..............................................................................49
SendingaJobtoPrint...............................................................49
Canceling a Print Job. . . . . . .........................................................50
Selecting Printing Options...........................................................51
Printing Custom SizePaper..........................................................56
CheckingStatusofPrintData........................................................58
Printing a Report Page..............................................................59
PrinterSettings....................................................................60
Chapter 6 Using the Operator Panel
Resetting to Factory Defaults.............................................................62
UnderstandingtheOperatorPanelLights..................................................62
CommonLightSequences...........................................................63
Warnings.........................................................................64
Epson AcuLaser C1700 Series User’s Guide
Contents 3

OperatorCallErrors................................................................65
Secondarylightsequences...........................................................67
FatalErrors.......................................................................69
FirmwareErrors...................................................................69
Chapter 7 Troubleshooting
ClearingJams..........................................................................71
AvoidingJams.....................................................................71
Identifying the Location of Paper Jams. . . ..............................................72
Clearing Paper Jams From the Front of the Printer. . . . . . .................................73
Clearing Paper Jams From the Back of thePrinter.......................................74
Clearing Paper Jams From the Center OutputTray......................................76
JamProblems.....................................................................78
BasicPrinterProblems..................................................................79
DisplayProblems.......................................................................79
PrintingProblems......................................................................80
Print Quality Problems..................................................................81
The Output Is Too Light............................................................81
Toner Smears or Print Comes Off/Stain on BackSide....................................82
RandomSpots/BlurredImages.......................................................83
TheEntireOutputIsBlank..........................................................84
Streaks Appear on the Output........................................................84
PitchedColorDots.................................................................85
VerticalBlanks....................................................................85
Mottle............................................................................86
Ghosting.........................................................................86
Fog..............................................................................87
Bead-Carry-Out(BCO).............................................................88
AugerMark.......................................................................89
Wrinkled/Stained Paper.............................................................89
The Top Margin Is Incorrect.........................................................90
Color Registration Is out ofAlignment................................................91
Protrudent/BumpyPaper............................................................93
Adjusting Color Registration.............................................................93
Performing Auto Correct............................................................93
Printing the Color Registration Chart. . . . . . . ...........................................94
DeterminingValues................................................................95
EnteringValues....................................................................96
Epson AcuLaser C1700 Series User’s Guide
Contents 4

Noise.................................................................................97
OtherProblems........................................................................99
ContactingService......................................................................99
GettingHelp..........................................................................99
Operator Panel Lights. . . ............................................................99
StatusMonitorAlerts...............................................................99
NonGenuineTonerMode..............................................................100
ThePrinterSettingUtility.......................................................... 100
Chapter 8 Maintenance
CleaningthePrinter................................................................... 101
CleaningInsidethePrinter......................................................... 101
Cleaning the Color Toner Density (CTD) Sensor.......................................104
Replacing Toner Cartridges. . . . ......................................................... 106
Overview........................................................................ 106
Removing the Toner Cartridges..................................................... 108
InstallingaTonerCartridge.........................................................109
OrderingSupplies..................................................................... 111
Consumables.....................................................................111
WhentoOrderTonerCartridges.................................................... 111
Storing Consumables.................................................................. 112
ManagingthePrinter.................................................................. 112
CheckingPrinterStatuswithStatusMonitor(WindowsOnly)............................112
ConservingSupplies................................................................... 113
Checking Page Counts (Windows Only).................................................. 113
MovingthePrinter.................................................................... 114
Appendix A Where To Get Help
Contacting Epson Support..............................................................118
Before Contacting Epson. . . . . ...................................................... 118
Help for Users in Europe. . . . ....................................................... 118
Help for Users in Taiwan...........................................................118
Help for Users in Singapore. ........................................................120
HelpforUsersinThailand..........................................................120
Help for Users in Vietnam..........................................................121
HelpforUsersinIndonesia.........................................................121
Epson AcuLaser C1700 Series User’s Guide
Contents 5

Help for Users in Hong Kong....................................................... 123
HelpforUsersinMalaysia..........................................................123
HelpforUsersinIndia.............................................................124
Help for Users in the Philippines.................................................... 125
Index
Epson AcuLaser C1700 Series User’s Guide
Contents 6

Preface
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein.
Neither is any liability assumed for damages resulting from the use of the information contained
herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties
as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or
alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated as Original
Epson Products or Epson Approved Products by Seiko Epson Corporation.
Apple
®
, Bonjour
®
, ColorSync
®
, Macintosh
®
, and Mac OS
®
are trademarks of Apple Inc. in the
United States and/or other countries.
Microsoft
®
, Windows Vista
®
, Windows
®
, and Windows Server
®
are trademarks of Microsoft
Corporation in the United States and/or other countries.
EPSON is a registered trademark and EPSON AcuLaser is a trademark of Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2011 Seiko Epson Corporation. All rights reserved.
Epson AcuLaser C1700 Series User’s Guide
Preface 7

Using This Guide
Conventions
1. In this guide, personal computers and workstations are collectively called “computers”.
2. The following terms are used throughout this guide:
Important:
Important information that must be read and followed.
Note:
Additional information that merits emphasis.
See Also:
References within this guide.
3. Orientation of documents or paper is described in this guide as follows:
, , Long Edge Feed (LEF): Loading the document or paper in portrait orientation.
, , Short Edge Feed (SEF): Loading the document or paper in landscape orientation.
LEF Orientation SEF Orientation
* Paper feed direction
Epson AcuLaser C1700 Series User’s Guide
Preface 8

Product Features
Features
This section describes the product features and indicates their links.
2 Sided Print (Manual)
2 Sided Print is to print two or more pages on the
front and back sides of a single sheet of paper
manually. This feature allows you to reduce the
paper consumption.
For more information, see “Manual Duplex
Printing (Windows Print Driver Only)” on page
46.
Multiple-Up Print
Multiple-Up enables you to print multiple pages
on a single sheet of paper. This feature allows
you to reduce the paper consumption.
For more information, see the print driver’s
Help.
Epson AcuLaser C1700 Series User’s Guide
Preface 9

Chapter 1
Specifications
Specifications
This chapter lists the main specifications of the printer. Note that the specifications of the product may
change without prior notice.
Items Description
Product Code Epson AcuLaser C1700 220V: C11CB71001
Epson AcuLaser C1700 110V: C11CB71011
Type Desktop
Printing method LED Xerography
Important:
LED + LED electrophotographic system
Fusing system Thermal fusing system using a belt
Continuous print speed
*1
A4 : When plain paper fed is from the multipurpose feeder
Color 1 Sided
*2
: 10 sheets/min
Monochrome 1 Sided: 12 sheets/min
Important:
*1 Print speed may decrease due to factors such as paper type, paper size, and
printing conditions.
*2 When continuously printing a single document of A4 .
Resolution Data Processing Resolution:
600 ×600 dpi
Output Resolution:
1200 ×2400 dpi
Tone/Color 256 tones/color (16.7 million colors)
Epson AcuLaser C1700 Series User’s Guide
Specifications 10

Items Description
Paper Size Multipurpose feeder:
A4, B5, A5, Legal (8.5 ×14"), Folio(8.5×13"),Letter (8.5 ×11"), Executive,#10 Env,
Monarch, DL, C5, Custom Size (Width: 76.2 – 215.9 mm, Length: 127 – 355.6
mm)
Image loss: 4.1 mm from the top, bottom, left, and right edges
Paper Type Plain, Bond, Lightweight Cardstock, Lightweight Glossy Cardstock, Recycled,
Labels, Envelope, Letterhead, Pre-Printed, Hole Punched, Colored, Special,
Custom Type
Important:
❏Use only the recommended paper. Using paper other than that
recommended for the printer can cause printing problems. Do not use
special ink jet paper.
❏Note that poor printing quality due to paper-related printing problems
can occur when using the printer in an environment that is dry, cold, or
very humid.
❏Printing over the printed side or on the reverse side of paper that already
has been printed on can result in poor print quality.
❏When printing on envelopes, use envelopes that do not have adhesive
applied.
❏The type of paper being used and environmental conditions can affect
printing quality. Because of this, it is recommended that you test print and
confirm proper print quality before using the printer.
Paper capacity Standard:
Multipurpose feeder: 150 sheets
Output tray capacity Standard: approximately 100 sheets (face down)
2-sided Printing Feature Standard (Manual)
Memory capacity Standard: 64 MB (Onboard)
Important:
The above memory capacity does not guarantee print quality depending on
the type and content of print data.
Hard disk —
Page Description Language — (Host-based)
Epson AcuLaser C1700 Series User’s Guide
Specifications 11

Items Description
Supported OS
*1
Windows
®
XP, Windows
®
XP x64 Edition, Windows Vista
®
, Windows Vista
®
x64 Edition, Windows Server
®
2003, Windows Server
®
2003 x64 Edition,
Windows Server
®
2008, Windows Server
®
2008 x64 Edition, Windows
Server
®
2008 R2 x64 Edition, Windows
®
7, Windows
®
7 x64 Edition, Mac
OS
®
*2
Important:
*1 For the latest information about the supported operating systems, contact
our Customer Support Center or your dealer.
*2 Mac OS
®
X 10.3.9 – 10.6 are supported.
Interface Standard: USB 1.1/2.0 (Hi-Speed)
Power AC 110 – 127 V ± 10%; 7 A; both 50/60 Hz ± 3 Hz
AC 220 – 240 V ± 10%; 5 A; both 50/60 Hz ± 3 Hz
Power consumption Maximum: 285 W, During Mode 2 of Power Saver Mode: 5 W or less
Average:
During standby: 66 W,
During continuous color printing: 285 W,
During continuous monochrome printing: 285 W
Important:
Mode 1 of Power Saver Mode: 11 W average
(The printer does not use electricity when the power is switched off even with
the power cord is plugged in.)
Dimensions (main unit only) 394 (W) ×304 (D)
*1
×234 (H) mm
Important:
*1 When the front cover is closed.
Weight Main Unit: 10.55 kg (main unit only, including toner cartridges)
Usage Environment During Use: Temperature: 10 – 32 ˚C; Humidity: 10 – 85% (except malfunctions
due to dew condensation)
Non-Use: Temperature: -20 – 40 ˚C; Humidity:5 –85% (except malfunctions due
to dew condensation)
Important:
Until the conditions (temperature and humidity) inside the printer become
acclimated to the installation environment, certain qualities of the paper can
cause poor printing.
Epson AcuLaser C1700 Series User’s Guide
Specifications 12

Chapter 2
Basic Operation
Main Components
This section provides an overview of your Epson AcuLaser C1700 series.
Front View
12 3 4
12 11 10 9 8 7 6 5
1 Operator Panel 2 Center Output Tray
3 Output Tray Extension 4 Print Head Cleaning Rod
5 Toner Access Cover 6 Power Switch
7 Paper Width Guides 8 Multipurpose feeder (MPF)
9FrontCover 10SlideBar
11 Length Guide 12 Paper Cover
Epson AcuLaser C1700 Series User’s Guide
Basic Operation 13

Rear View
8
7
6
9
5
12
4
3
1 Power Connector 2 Rear Cover Handle
3 USB Port 4 Rear Door
5 Transfer Roller 6 Paper Chute
7 Paper Feed Roller 8 Transfer Belt
9Levers
Operator Panel
The operator panel has two buttons and several indicators that show the status of the printer.
1
2
3
4
5
6
7
8
1. Toner Indicators
❏Indicates that the toner is low or empty, or toner error occurred.
Epson AcuLaser C1700 Series User’s Guide
Basic Operation 14

2. (Energy Saver) Indicator
❏Indicates that the printer is in the Power Saver Mode.
3. (Jam) Indicator
❏Indicates that a paper jam occurred.
4. (Cancel Job) Button
❏Press this button to cancel a job or clear an error.
5. (Start) Button/Indicator
❏Press this button to start 2 sided printing after loading paper.
❏Press and hold this button to print the report pages.
6. (Error) Indicator
❏Indicates that an error occurred.
7. (Load Paper) Indicator
❏Indicates that no paper is loaded or the wrong size of paper is loaded.
8. (Ready/Data) Indicator
❏Indicates the printer status, such as receiving and printing data.
The indicators provide information on the status of the printer and help you locate each problem.
Indicator Status Condition
Toner Orange on The specified toner is low or not installed when genuine toner
cartridges are used (Non Genuine Toner is set to off at the Printer
Setting Utility).
All toner indicators light up when the printer is in the non-genuine
toner mode (Non Genuine Toner is set to On at the Printer Setting
Utility).
Orange blinks The specified toner cartridge is empty or invalid when genuine toner
cartridges are used (Non Genuine Toner is set to off at the Printer
Setting Utility).
Epson AcuLaser C1700 Series User’s Guide
Basic Operation 15

Indicator Status Condition
Energy Saver Green on The printer is in the Power Saver Mode.
Green blinks The printer is canceling a print job.
Jam Orange blinks A paper jam occurred.
Start Green blinks To continue printing, press the (Start) button.
Error Orange on An error occurred.
Orange blinks A fatal error occurred.
Load Paper Orange blinks No paper is loaded or the wrong size of paper is loaded.
Ready/Data Green on The printer is ready to print.
Green blinks The printer is processing, printing or canceling.
Printing a Panel Settings Page
The Panel Settings page shows current settings for the system and maintenance.
The Operator Panel
1. Press and hold the (Start) button when the (Ready/Data) indicator lights (ready status)
until the (Ready/Data) indicator blinks.
The Panel Settings page, Printer Settings page, and Error History Report are printed.
The Printer Setting Utility
The following procedure uses Microsoft
®
Windows
®
XP as an example.
1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 —
Printer Setting Utility.
Note:
The Select Printer window appears in this step, when multiple print drivers are installed on your
computer. In this case, click the name of the desired printer listed in Printer Name.
Epson AcuLaser C1700 Series User’s Guide
Basic Operation 16

The Printer Setting Utility appears.
2. Click the Printer Settings Report tab.
3. Select Information Pages from the list at the left side of the page.
The Information Pages page is displayed.
4. Click the Panel Settings button.
The Panel Settings page is printed.
Power Saver Mode
The printer has a power saving feature which reduces power consumption during periods of
inactivity. This feature operates in two modes: the Mode 1 and Mode 2. The power consumption of the
printer in Mode 2 is lower than in Mode 1. As delivered, the printer switches to the Mode 1 five
minutes after the last print job is printed. The printer then switches to the Mode 2 after another six
minutes of inactivity. When the printer is in the Mode 1, all lamps on the operator panel except for the
(Energy Saver) indicator and the indicator announcing that a problem occurs go out. In the Mode
2, all lamps on the operator panel except for the (Energy Saver) indicator go out.
The factory default settings of five minutes (Mode 1) and six minutes (Mode 2) are changeable within
the range of 5 to 30 minutes (Mode 1) and 1 to 6 minutes (Mode 2). The printer returns to the
ready-to-print state in about 25 seconds when re-activated.
Setting the Time for the Power Saver Mode
You can specify the time for the Power Saver Mode. The printer switches to the Power Saver Mode
after the specified time.
The following procedure uses Microsoft Windows XP as an example.
1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 —
Printer Setting Utility.
Note:
The Select Printer window appears in this step, when multiple print drivers are installed on your
computer. In this case, click the name of the desired printer listed in Printer Name.
Epson AcuLaser C1700 Series User’s Guide
Basic Operation 17

The Printer Setting Utility appears.
2. Click the Printer Maintenance tab.
3. Select System Settings from the list at the left side of the page.
The System Settings page is displayed.
4. Specify the time for Mode 1 and Mode 2 for Power Saver Mode.
5. Click the Apply New Settings button to take effect.
Exiting the Power Saver Mode
The printer automatically exits the Power Saver Mode when it receives a print job from a computer. To
manually exit the Power Saver Mode, press any button on the operator panel.
Note:
Opening and closing the rear door will cause the printer to exit the Mode 1.
Epson AcuLaser C1700 Series User’s Guide
Basic Operation 18

Chapter 3
Printer Management Software
Print Driver
To access all of your printer’s features, install the print driver from the Software Disc.
The print driver enables your computer and printer to communicate and provides access to your
printer features.
See Also:
❏“Installing Print Driver on Computers Running Windows” on page 27
❏“Installing Print Driver on Computers Running Mac OS X” on page 29
Printer Setting Utility (Windows Only)
The Printer Setting Utility allows you to view or specify the system settings. You can also diagnose the
system settings by using the Printer Setting Utility.
The Printer Setting Utility consists of the Printer Settings Report, Printer Maintenance, and
Diagnosis tabs.
The Printer Setting Utility is installed with your Epson print driver.
Status Monitor (Windows Only)
You can check the printer status with Status Monitor. Double-click the Status Monitor printer icon on
the taskbar at the bottom right of the screen. The Select Printer window appears, which displays the
printer name, printer connection port, and printer status. Check the column Status to know the
current status of your printer.
Status Setting button: Displays the Status Settings screen and allows you to modify the Status
Monitor settings.
Epson AcuLaser C1700 Series User’s Guide
Printer Management Software 19

Click the name of the desired printer listed on the Select Printer window. The Status Monitor
window appears.
The StatusMonitor window alerts you when there is a warning or when an error occurs, for example,
when a paper jam occurs or toner is running low.
By default, the Status Monitor window launches automatically when printing starts. You can specify
the conditions for starting the Status Monitor window in Auto start setup.
To change the pop-up settings for the Status Monitor window:
The following procedure uses Microsoft
®
Windows
®
XP as an example.
1. Click start — All Programs — EPSON — Status Monitor — Activate Status Monitor.
The Select Printer window appears.
2. Click Status Setting.
The Status Settings dialog box appears.
3. Select the Pop up setting tab, and then select the type of the pop-up from Auto start setup.
You can also check the toner level of your printer and the job information on the Status Monitor
window.
The Status Monitor is installed with your Epson print driver.
Launcher (Windows Only)
Using the Launcher window, you can open the Status Window and Printer Setting Utility.
The Launcher is installed with your Epson print driver.
The following procedure uses Windows XP as an example.
To open the Launcher window:
1. Click start — All Programs — EPSON — EPSON Printer Software — Launcher.
Epson AcuLaser C1700 Series User’s Guide
Printer Management Software 20