Epson TM-H6000V Use and care manual

Technical Reference Guide
Describes features of the product.
Describes setup and installation of the product and
peripherals.
Describes advanced usage methods for the product.
Describes how to control the printer and necessary
information when you develop applications.
Describes how to handle the product.
Describes actions to take when a trouble occurs.
Describes precautions for replacement.
Describes general specications and character code tables.
M00111100
Rev. A
Product Overview
Setup
Handling
Advanced Usage
Troubleshooting
Replacement of the TM-H6000IV
Application Development Information
Appendix

2
Cautions
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation.
The contents of this document are subject to change without notice. Please contact us for the latest
information.
While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Wi-Fi®, WPATM, and WPA2TM are either registered trademarks or trademarks of Wi-Fi Alliance®.
The Bluetooth®word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of
such marks by Seiko Epson Corporation is under license.
IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
AirPlay, iPad, iPhone, iPod, iPod classic, iPod nano, iPod touch, and Retina are trademarks of Apple Inc.,
registered in the U.S. and other countries. iPad Air, iPad mini, and Lightning are trademarks of Apple Inc.
iBeacon is a trademark of Apple Inc.
Android and Google Play are trademarks of Google, Inc.
All other trademarks are the property of their respective owners and used for identification purpose only.
ESC/POS®Command System
Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending
commands. ESC/POS is compatible with most Epson POS printers and displays.
ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a
set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.
©Seiko Epson Corporation 2018. All rights reserved.

3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the following
carefully before handling the product.
Warnings
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of data.
Possibility of sustaining physical injuries.
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a malfunction.
Provides important information and useful tips.
WARNING
Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise.
Continued use may lead to fire. Immediately unplug the equipment and contact qualified ser-
vice personnel for advice.
Never attempt to repair this product yourself. Improper repair work can be dangerous.
Never disassemble or modify this product. Tampering with this product may result in injury or
fire.
Do not use this product with any voltage other than the specified one. Doing so may lead to fire
or electric shock.
For the power cable, use either the included one or a designated one that meets the relevant
safety standards of the area where you plan to use it.
Do not allow foreign matter to fall into the equipment. Penetration by foreign objects may lead
to fire.
If water or other liquid spills into this equipment, unplug the AC cable immediately, and contact
qualified service personnel for advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around this product. Doing so
may cause fire.

4
Cautions
Caution Labels
The caution labels on the product indicate the following precautions.
CAUTION:
Do not touch the thermal head because it can be very hot after printing.
CAUTION:
Do not touch the cables in the product. Doing so can cause product malfunctions.
CAUTION
Do not connect cables in ways other than those mentioned in this manual. Different connec-
tions may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or cause
injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity and dust may
cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this product. Equip-
ment may fall or collapse, causing breakage and possible injury.
Take care not to injure your fingers on the manual cutter
When you remove printed paper
When you perform other operations, such as loading/replacing roll paper
To ensure safety, unplug this product before leaving it unused for an extended period.
Do not connect a telephone line to the drawer kick connector or the display module connector;
otherwise the printer and the telephone line may be damaged.
Do not put your hand inside this product or touch the white flat cable during printing.
Make sure cords and foreign objects are not caught in the printer.
Do not open the covers during printing or autocutting.
To prevent a paper jam, do not prevent paper from being ejected from the paper exit, and do
not pull the paper being ejected.

5
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including fail-
safes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.
Note about interference
 This product generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
 If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna for the radio/TV.
- Increase the separation between the equipment and the radio/TV.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult your dealer or an experienced radio/TV technician for help.

Never disassemble or modify this product.
 Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or
modifications to this product not expressly approved by Seiko Epson Corporation.
Open Source Software License
This product uses open source software in addition to Epson proprietary software.
For information of the open source software used in this product, see the following URL.
https://xxx.xxx.xxx.xxx/licenses.html
For “xxx.xxx.xxx.xxx” in the above URL, input your printer’s IP address.

6
About this Manual
Aim of the Manual
This manual provides developers/engineers with all the necessary information for design, development and
installation of a POS system, and also design and development of a printer application.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Advanced Usage
Chapter 4 Application Development Information
Chapter 5 Handling
Chapter 6 Troubleshooting
Chapter 7 Replacement of the TM-H6000IV
Appendix Product Specifications
Character Code Tables

7
Contents
■For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
Warnings ............................................................................................................................................................................... 3
Cautions................................................................................................................................................................................. 4
■Caution Labels .........................................................................................................................4
■Restriction of Use ....................................................................................................................5
■Note about interference ........................................................................................................5
■Open Source Software License.............................................................................................5
■About this Manual ..................................................................................................................6
Aim of the Manual ............................................................................................................................................................. 6
Manual Content.................................................................................................................................................................. 6
■Contents....................................................................................................................................7
Product Overview ..........................................................................................13
■Features ................................................................................................................................. 13
■Product Configurations ...................................................................................................... 15
Models..................................................................................................................................................................................15
Case color............................................................................................................................................................................15
Accessories .........................................................................................................................................................................15
■Part Names and Functions ................................................................................................. 16
Control Panel .....................................................................................................................................................................17
Connectors .........................................................................................................................................................................18
Online and Offline............................................................................................................................................................19
LED on/flashing patterns...............................................................................................................................................20
■NV Memory ........................................................................................................................... 22
NV Graphics Memory......................................................................................................................................................22
User NV Memory ..............................................................................................................................................................22
Memory Switches.............................................................................................................................................................22
R/E (Receipt Enhancement)..........................................................................................................................................22
Maintenance Counter.....................................................................................................................................................23
■Simple Setup for Wireless LAN .......................................................................................... 24
■Useful Functions for Smart Devices.................................................................................. 25
Setup Wizard......................................................................................................................................................................25
Change Printer Settings.................................................................................................................................................25
Demonstration..................................................................................................................................................................25
■Printing Using Multiple Interfaces.................................................................................... 26

8
Setup ...............................................................................................................27
■Flow of Setup ........................................................................................................................ 27
■Removing the Protective Materials and Tape................................................................. 29
■Connecting the AC adapter................................................................................................ 30
Connecting the AC adapter..........................................................................................................................................30
■Connecting the Printer to the Host................................................................................... 32
USB Interface .....................................................................................................................................................................32
Ethernet Interface ............................................................................................................................................................32
Wireless LAN Interface....................................................................................................................................................33
Serial Interface ..................................................................................................................................................................36
USB Plus Power Interface ..............................................................................................................................................36
■Connecting the Cash Drawer............................................................................................. 37
Required specifications of cash drawer ...................................................................................................................37
Connecting the drawer kick cable .............................................................................................................................38
■Installing the Customer Display ........................................................................................ 39
■Attaching the Connector Cover......................................................................................... 40
■Installing and Replacing the Ribbon Cartridge.............................................................. 41
■Installing and Replacing the Ribbon Cartridge for Endorsement Printing............... 43
■Installing the Roll Paper...................................................................................................... 46
■Test Printing .......................................................................................................................... 48
Test Printing on Roll Paper............................................................................................................................................48
Test Printing on Slip Paper ............................................................................................................................................48
■Attaching the Power Switch Cover ................................................................................... 49
■Applying the LED Information Label................................................................................ 50
■RTC Settings .......................................................................................................................... 52
■Adjusting the Paper Roll Near-End Sensor...................................................................... 53
■Changing the Paper Width ................................................................................................. 54

9
Advanced Usage ............................................................................................55
■Setting the DIP Switches..................................................................................................... 55
Setting Procedure ............................................................................................................................................................55
When a Serial Interface is Connected .......................................................................................................................56
When Another Interface is Connected.....................................................................................................................58
Selecting the Print Density (DIP Switches 2-3/2-4) ..............................................................................................59
Selecting the BUSY Status.............................................................................................................................................59
■Software Settings................................................................................................................. 60
Functions.............................................................................................................................................................................62
Setting and reference items shared by Ethernet/Wi-Fi ......................................................................................67
Setting and reference items for Ethernet ................................................................................................................68
Setting and reference items for Wi-Fi........................................................................................................................69
■Setting/Checking Modes .................................................................................................... 70
Self-test Mode ...................................................................................................................................................................72
NV Graphics Information Print Mode........................................................................................................................73
Receipt Enhancement Information Print Mode ....................................................................................................74
Software Setting Mode ..................................................................................................................................................75
Restore Default Values Mode.......................................................................................................................................77
Interface Setup Mode.....................................................................................................................................................78
TM-Intelligent Settings Information Print Mode ..................................................................................................79
Peripheral Device Information Print Mode.............................................................................................................79
Hexadecimal Dumping Mode .....................................................................................................................................80
■Printing a Status Sheet........................................................................................................ 81
■Resetting the Interface Settings ....................................................................................... 84
■TM-Intelligent Function ...................................................................................................... 85
Server direct print ............................................................................................................................................................85
Application Development Information.......................................................86
■Controlling the Printer ........................................................................................................ 86
ePOS-Print XML.................................................................................................................................................................86
ePOS-Device XML.............................................................................................................................................................86
ESC/POS...............................................................................................................................................................................86

10
■Controlling the Cash Drawer.............................................................................................. 87
■Software................................................................................................................................. 88
Development Kits ............................................................................................................................................................88
Drivers ..................................................................................................................................................................................89
Utilities .................................................................................................................................................................................89
Others...................................................................................................................................................................................90
Download ...........................................................................................................................................................................90
Handling .........................................................................................................91
■Installing and Replacing Roll Paper.................................................................................. 91
■Installing Slip Paper............................................................................................................. 93
■Inserting Validation Paper.................................................................................................. 94
■Cleaning the Product........................................................................................................... 95
Cleaning the Printer Case..............................................................................................................................................95
Cleaning the Thermal Head and the Platen Roller...............................................................................................95
Cleaning the MICR Head................................................................................................................................................96
■Preparing for Transport....................................................................................................... 97
Troubleshooting.............................................................................................98
■LED on/flashing patterns.................................................................................................... 99
LED on/flashing patterns...............................................................................................................................................99
Printer operating status.............................................................................................................................................. 100
Errors that recover automatically ............................................................................................................................ 101
Recoverable errors........................................................................................................................................................ 101
Unrecoverable errors ................................................................................................................................................... 102
■Print Quality Problem........................................................................................................ 103
Print Quality Problem (Receipt printer)................................................................................................................. 103
Print Quality Problem (Slip/ Validation/ Endorsement printer).................................................................... 103
■Setting slip paper does not start printing..................................................................... 105
Slip LED is flashing continuously............................................................................................................................. 105
Slip LED is flashing 3 times ........................................................................................................................................ 105
Slip LED is off................................................................................................................................................................... 105
Slip LED does not change from flashing to lit up .............................................................................................. 105
■Even when slip paper is set, paper is fed and an error occurs................................... 106
■Slip LED does not turn off even though slip paper is removed................................. 106
■MICR cannot be read ......................................................................................................... 106
■The customer display does not appear.......................................................................... 107
Does not appear on the customer display........................................................................................................... 107
Text is garbled ................................................................................................................................................................ 107

11
■The cash drawer does not open ...................................................................................... 107
■Printing from the computer is disabled/Printing was suddenly............................... 108
USB Connections........................................................................................................................................................... 108
LAN Connections........................................................................................................................................................... 108
Wi-Fi Connections ......................................................................................................................................................... 108
■Power does not turn on .................................................................................................... 109
■Auto cutter error ................................................................................................................ 110
■Paper jam............................................................................................................................. 113
Roll paper is jammed ................................................................................................................................................... 113
Slip paper is jammed ................................................................................................................................................... 114
■Roll paper cover will not open......................................................................................... 117
Printing stop by cover open...................................................................................................................................... 118
■Printing from the computer is disabled/Printing was suddenly............................... 119
Printer is offline .............................................................................................................................................................. 119
Reconnect the printer and the computer ............................................................................................................ 119
LAN setting...................................................................................................................................................................... 119
Check installation of printer driver ......................................................................................................................... 119
■Power does not turn on .................................................................................................... 120
Replacement of the TM-H6000IV .............................................................. 121
■Compatibility ...................................................................................................................... 122
Printing ............................................................................................................................................................................. 122
Print Density.................................................................................................................................................................... 122
Printable Area................................................................................................................................................................. 122
Cutting Method ............................................................................................................................................................. 122
Receive Buffer................................................................................................................................................................. 122
Memory Capacity.......................................................................................................................................................... 123
Electrical Characteristics............................................................................................................................................. 123
DIP Switches.................................................................................................................................................................... 123
Printer Status .................................................................................................................................................................. 123
Logo Registration.......................................................................................................................................................... 123
Driver Compatibility..................................................................................................................................................... 123
USB Low Power Consumption Mode..................................................................................................................... 123
Maintenance Counter.................................................................................................................................................. 123
Overall Dimensions ...................................................................................................................................................... 124
■Additional Functions and Functional Improvements ................................................. 125
Print Speed ...................................................................................................................................................................... 125
Interface............................................................................................................................................................................ 125
SimpleAP Function ....................................................................................................................................................... 125
NFC ..................................................................................................................................................................................... 125
Epson TM Utility for iOS/Android ............................................................................................................................ 125
Software Settings.......................................................................................................................................................... 126
TM-Intelligent function............................................................................................................................................... 126

12
Appendix...................................................................................................... 127
■Product Specifications ...................................................................................................... 127
Printing Specifications................................................................................................................................................. 129
Character Specifications ............................................................................................................................................. 131
Paper Specifications ..................................................................................................................................................... 132
Printable Area................................................................................................................................................................. 135
Printing and Cutting Positions ................................................................................................................................. 137
Ribbon Cassette............................................................................................................................................................. 137
Notes on using the endorsement printer............................................................................................................. 138
MICR Reader (Factory-Installed Option) ............................................................................................................... 138
Barcode/ Two-dimensional symbol/composite symbol ................................................................................. 141
Electrical Characteristics............................................................................................................................................. 142
Reliability.......................................................................................................................................................................... 143
Environmental Conditions ......................................................................................................................................... 144
External Dimensions and Mass ................................................................................................................................ 145
■Bluetooth Low Energy Technology Advertising........................................................... 146
Introduction .................................................................................................................................................................... 146
Dongle specifications .................................................................................................................................................. 146
Procedure......................................................................................................................................................................... 146
Changing the Bluetooth Low Energy Technology Advertising Packet...................................................... 147
■Character Code Tables....................................................................................................... 158

13
Chapter 1 Product Overview
1
Product Overview
This chapter describes features and specifications of the product.
Features
Slip printing
High throughput using bidirectional minimum distance printing.
MICR reading function (option)
Eight-line validation printing function (option)
Check endorsement printing function (option)
Check MICR reading, endorsement printing, and slip printing are performed continuously in that order.
Receipt printing
High speed printing (350 mm/s maximum).
Multi-tone graphic printing.
Bar code and two-dimensional symbol printing.
Shifting from 80 mm width paper printing to 58 mm width paper printing is available.
An autocutter is equipped.
Paper saving function.
Handling
Easy drop-in paper loading
Software
 TM-Intelligent function is equipped.
Supports Server Direct Print that sends a request for print data from the product to the Web server at
regular intervals.
ESC/POS Command System.
OPOS ADK, OPOS ADK for .NET, JavaPOS ADK, and Windows printer drivers.
Printing from a tablet (Epson ePOS SDK)
Bar code and two-dimensional symbol printing.
Environment
Compliant with International ENERGY STAR Program.

14
Chapter 1 Product Overview
1
Functions
Various interface models are available.
Optional Wireless LAN cable set and customer display are available.
NFC tag built into the printer unit for printing to a touched printer.
Supports printing using multiple interfaces.
Enables HTTPS communication.
A maintenance counter function is equipped.
Others
Small footprint and simple design.
Direct connection of Epson customer display series (DM-D) is possible.

15
Chapter 1 Product Overview
1
Product Configurations
Models
Case color
Black (EBCK)
White (ENN8.5)
Accessories
Included
AC adapter *
AC cable *
Roll paper
Power switch cover
Connector cover
Manuals
LED information label *
Ink ribbon cartridge ERC-32(B)
Ink ribbon cartridge ERC-43(B) *
* May not be included depending on the model.
Options
PG-58II: 58 mm width paper guide.
TA-6000II: Printer attachment.
OT-FT6000: Front tray for aiding insertion of slip paper.
OT-DC6000: Cover for protecting the wireless LAN unit.
OT-WL02, OT-WL05: Wireless LAN cable set.
DM-D110, DM-D210: Customer display.
DP-502: Dedicated stand for customer display.
Model name MICR Endorsement printer Validation
Basic model - - -
MICR model ✔--
Endorsement/MICR model ✔✔ -
Validation model - - ✔
Validation/MICR model ✔-✔

16
Chapter 1 Product Overview
1
Part Names and Functions
.
1 NFC Tag A mark is printed here to indicate the position of the NFC tag. To establish communication
with an NFC device, bring the device close to this mark.
2 Roll paper cover Open this cover to install/replace the roll paper.
3 Receipt unit Open this cover to install/replace the ribbon cartridge for endorsement printing.
4 Front cover Open this cover to install/replace the ribbon cartridge for slip/validation printing.
5 Power switch Use this switch to turn on or off the printer.
6 Manual cutter Use this cutter when you cut the roll paper manually.
7 Connector cover Use this cover to hide and protect rear connectors and cables.
1
2
3
4
5
6
7

17
Chapter 1 Product Overview
1
Control Panel
1(Power) LED On when the printer is on.
2 Error LED The 3 LEDs indicate an error status.
(See "LED on/flashing patterns" on page 20.)
3 Paper LED Flashes when waiting for test printing on the roll paper.
Flashes to instruct you to press the Feed button and when there is a paper near-end.
On when there is no paper.
4 Slip LED On when the printer is in slip paper mode. Off when the printer is in roll paper mode.
Flashes when the printer is waiting for slip paper to be inserted/removed.
5 Feed button This button feeds paper.
6 Release button This button releases the retained paper.
1
2
3
4
5
6

18
Chapter 1 Product Overview
1
Connectors
All connectors are located on the lower rear of the printer.
1 Serial Interface connector For connecting a serial cable for connecting to a computer.
2 USB Plus Power connector For connecting a USB Plus Power cable for connecting to a computer.
3 DM-D connector For connecting the customer display.
4 Drawer kick connector For connecting a modular cable for the cash drawer.
5 USB connector For connecting the Epson certified unit.
6 Ethernet connector For connecting a LAN cable.
7 Power supply connector For connecting the AC adapter.
8 USB connector (type-B) For connecting a USB cable for connecting to a computer.
1
2
34 5678

19
Chapter 1 Product Overview
1
Online and Offline
Online
When the product is ready for normal printing, it is "online".
Offline
The printer automatically goes offline under the following conditions:
While the printer power is turning on/off
While a self-test is running
While the roll paper cover, the front cover or the receipt unit is open
While roll paper is fed using the Feed button
When the printer stops printing due to a paper-end
(if an empty paper supply is detected by the roll paper end sensor or if the driver has been set to stop printing
when a roll paper near end is detected)
During a macro execution standby state
When an error has occurred

20
Chapter 1 Product Overview
1
LED on/flashing patterns
The status of the printer is indicated by lit and flashing LEDs.
You cannot print when an error has occurred.
Or, you can scan the QR code using your smart device to check detailed information about the
error and the solution.
Refer to troubleshooting for the patterns displayed when an error occurs.
(See "LED on/flashing patterns" on page 99.)
Mark Status of LED
On
Off
Flashing
Flashing
Flashing
Flashing
- LED either on, off or flashing
Power
LED
Error LED Paper
LED Slip LED
Printer Status
123
Online (Normal status)
Roll paper near end
--
Roll paper cover or front cover open when not printing
ON
OFF
0.32 s
ON
OFF
0.16 s
5.12 s
(2)
ON
OFF
0.32 s 1.6 s
(3)
ON
OFF
0.32 s 0.92 s