Epson TM-J9000 Series Installation and operation manual

P R O D U C T I N F O R M A T I O N G U I D E
1/05
EPSON
UPDATE FOR SD PRODUCTS
1/05
This package provides a POS printer product section to be added to the EPSON
System Device Product Information Guide. The table of contents of this section is
listed below.
EPSON TM-J9000/9100
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Buffer Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
MICR Reader Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Scanner Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
TransScan™ for checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
ID card scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Auto Sheet Feeder (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
DIP Switches/Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Loading Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Inserting a Photo ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Reading, Scanning, Endorsing Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Printing Validations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
MICR Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Scanner Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Testing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Receipt section (printing on roll paper) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Validation section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Removing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Scanner section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Validation section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Roll paper section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Error LED codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

EPSON TM-J9000/9100
1/05 EPSON TM-J9000/9100 - 1
Accessories
Ink cartridges
Note: Use of ink cartridges other than those specified by EPSON may
decrease performance and damage the printer.
Media
Options
Printer Specifications
Print method serial ink jet dot matrix
TM-J9000: single-color, 64 nozzles × 1 line
TM-J9100: two-color, 64 nozzles × 2 lines
Print direction: bidirectional (logic-seeking)
Dot density: 180 dpi ×180 dpi
Print speed in validation: 7.5/11 lps (font A/B)
economy mode: roll paper: 10.1/14.3 lps (font A/B)
Character sets: alphanumeric: 95 characters;
international: 48 characters:
graphics: 128 characters ×11 pages
Characters/line*: validation: 62/82 (font A/B)
roll paper: 40/53 (font A/B)
Character size*: font A: 12 × 24 font B: 9 × 17 dots
* Can be changed to 11 ×24/8 ×17 dots and 67/93 or 43/60 cpl by
memory switch setting.
Bar codes: UPC-A, UPC-E, Jan13 (EAN13), JAN8
(EAN8), ITF, Code 39, Code 93, Code
128, CODABAR (NW7)
Reliability
Receipt section
Print head life: 1.6 billion shots/nozzle
Mechanism: 12 million lines (6 million carriage strokes)
MTBF: 180,000 hours MCBF: 29.6 million lines
Check transaction section
Life: 1 million sheets ASF: 1 million sheets
MTBF: 180,000 hours MCBF: 2,470,000 transactions
Ink cartridges
Single-color: 20 million characters (font B. economy)
Two-color: 15 million characters (font B, economy)
Interfaces
Standard USB (2.0-compliant, 2.5 Mb/s)
Options Only the standard USB interface allows scanning.
Other UB interfaces (UB-S01, UB-P02II, UB-
E02) can be installed, but scanning is not
available. (Set DIP switch 2 to the right.)
Printer
Available
colors
Part
numbers Use
Life
(characters)
TM-J9000 Black SJIC8 (K) Single-color 20 million
TM-J9100
Black SJIC6 (K) Use the SJIC6
cartridge along
with one of the
SJIC7 cartridges.
15 million
Red SJIC7 (R)
Blue SJIC7 (B)
Green SJIC7 (G)
control panel
paper roll cover
power
switch
optional auto sheet
feeder (ASF)
output check holder ink cartridge cover
scanner
car
d
s
l
o
t
interface connectors
POWER LED
TM-J9100
two-color control panel
INK LED (black)
INK LED (color 2)
PAPER OUT LED
VALIDATION/
FEEDER LED FEED button
CLEANING button
power supply
connector USB connector DIP switch 2
optional UB series
IF connector
ERROR LED
ID LED
TM-J9000
single-color control panel
FEED button
CLEANING button
POWER LED
INK LED (black)
PAPER OUT LED
VALIDATION/
FEEDER LED
ERROR LED
ID LED
pocket
LED not used
Paper type Size
Roll paper 2.99 ± 0.02" {76 ± 0.5 mm}
Check/validation 2.64 - 3.84" (W) x 5.98 - 9.06" (L)}
{68 - 100 mm (W) x 152 - 230 mm (L)}
Option Model Part number
Power supply (power-saving type) PS-180 C32C825343
Power cable DC-21
Auto sheet feeder (ASF) (25 sheets)

EPSON TM-J9000/9100
2 - EPSON TM-J9000/9100 1/05
Buffer Sizes
Receive 4KB (fixed) NV user/graphics 384KB
User-defined 12KB (characters and bit images)
Scanner memory 4KB (used by printer firmware, not user)
Safety Tested using the EPSON PS-180.
EMI VCCI Class A, FCC Class A
CE marking EN55022 Class A
EMC AS/NZS 3548 (CISPR22) Class A
Safety standards UL 60950/CSA C22.2 No. 60950
TÜV (EN60950)
Dimensions
Dimensions: with ASF (H × W × D)
7.09" × 18.3" - 15.3" × 9.13"
{180 × 466 - 389 × 232 mm}
without ASF (H × W × D)
7.09" × 12.2" - 9.29" × 9.13"
{180 × 310 - 236 × 232 mm}
Weight: with ASF
approx. 11.5 lb {5.2 kg}
without ASF
approx. 10.8 lb {4.9 kg}
Electrical Specifications
Power source: EPSON PS-180 AC adapter
Supply voltage: +24V ± 10%
Current usage: operating: mean = approx. 1 A
peak = approx. 3.5 A
standby mean = approx. 0.2 A
Environmental Specifications
Temperatures: printing: 50 to 95°F {10 to 35°C}
operating: 50 to 104°F {10 to 40°C}
storage: –4 to 140°F (no ink loaded)
–4 to 104°F (ink loaded)
Humidity: printing: 20 to 80% RH
operating: 20 to 80% RH
storage: 5 to 85% RH (packed)
20 to 85% RH (ink loaded)
Vibration resistance: 5 to 55 Hz (packed)
Impact resistance: 23.6" (packed)
Acoustic noise: operating: approx. 50 dB
MICR Reader Specifications
Reading method: permanent magnetic bias
Recognition rate: 98% at 77°F {25°C}
Scanner Specifications
TransScan™ for checks
“Check 21”-ready 2-sided digital check imaging.
Type: CIS (contact image scanner)
Image size: personal or business check size
3.94" (fixed) × 9.37" (maximum)
Resolution: 200 × 200 dpi
Mode: 256 shades of gray
Compression: CCITT Group 4, JPEG
Scanning speed: checks 11.81"/s {300 mm/s}
Scanning area: 3.94" × 9.29" (W × L), fixed
Transmission format: raw data
Memory for scanning: 4MB DRAM
ID card scanner
Built-in photo ID card scanner for protection against fraud.
Type: CIS (contact image scanner)
Image size: ISO/IEC7810 (except embossed cards)
Resolution: 200 × 200 dpi
Mode: 256 shades of gray
Compression: JPEG
Scanning speed: 4.72"/s {120 mm/s}
Scanning area: 2.36" × 3.94" (H × L), fixed
Transmission format: raw
Memory for scanning: 4MB DRAM
Auto Sheet Feeder (Optional)
Capacity: 25 checks
Feed speed: 5.9"/s {150 mm/s}
Feed method: friction feed method
Acceptable sizes: 2.7" to 3.94" × 5.98" to 9.06"
Detection: photo micro displacement sensor*
* Double-feed detection function available as a factory option.
DIP Switches/Memory Switches
DIP Switches
DIP switch bank 1
DIP switch 2
The built-in USB IF is available only when DSW2 is in the left position.
A Connect-It or UB interface is available with DSW2 in the right position.
Scanning is available only with the USB interface.
DSW1 Function ON OFF
1 Internal use — Fixed to OFF
2 — 4 Reserved — Fixed to OFF
DSW2 Function Left Right
1 Interface selection USB IF used. Optional IF used.

EPSON TM-J9000/9100
1/05 EPSON TM-J9000/9100 - 3
Memory Switches
Memory switch 1 (MSW1)
* MSW1-7 and MSW1-8 are effective only when the serial IF is used.
Memory switch 2 (MSW2)
Memory switch 8 (MSW8)
* MSW8-3 is effective only when the parallel IF is used.
Customized value (Set using GS ( E command)
(Available only for printers with an optional ASF)
Serial communications (Set using GS ( E command)
Bold text indicates default setting.
Control Panel
LEDs
POWER
On when power is on. Flashes during power up, power down,
and cleaning.
Note: Never open the printer cover or turn the printer off when the
POWER light is flashing.
ERROR
On when the printer is offline, except during FEED button
paper feed operation, self-test, and cleaning. Off when printer
is online. Flashes during an error.
INK OUT
2-color model 2 LEDs — one for color 1 (black) and one
for color 2 (red, blue, or green).
1-color model 1 LED — for black.
Off if ink is OK. Flashes if ink is low. On if ink is out.
PAPER OUT
On when the printer is out, or nearly out, of roll paper.
Flashes when the printer is in standby during a self-test. If roll
paper is disabled with MSW8-4, the LED will always be off.
VALIDATION/FEEDER
On if check/validation is selected. Off if roll paper or ID card
is selected. Flashes while waiting for insertion or removal of a
check or validation.
ID
On when ID card is selected. Off when roll, check, or
validation is selected. Flashes when waiting for card removal.
Buttons
FEED
This button feeds roll or validation paper. Starts a self-test
when held down during power on.
CLEANING
Press for more than 3 seconds to start cleaning, if printing
becomes faint or uneven.
Note: Do not clean unless there is a problem with printing.
Unnecessary cleaning wastes ink.
Do not clean if the INK OUT light is flashing.
Loading Roll Paper
CAUTION: To avoid injury, do not touch any part of the printer
other than the roll paper when the cover is open.
Note: Do not open the paper roll cover during printing or paper feed.
Only use roll paper that meets specifications.
Do not use rolls that have paper glued to the core.
1. With the printer on, press the cover open button to open
the paper roll cover.
2. Remove any used paper roll core.
3. Insert the paper roll as shown below.
Note: Notice the direction that paper comes off the roll.
Be sure nothing obstructs paper coming out of the paper exit.
Bit Function 48 (OFF) 49 (ON)
1 Transmit power on info. Do not send Transmit
2 Reserved Fixed to Off. —
3 Busy conditions Buffer full/offline Buffer full
4 Receive error processing Print “?” Ignore
5 Auto line feed Disabled Enabled
6 Reserved Fixed to Off. —
7* Pin 6 reset selection Not used Used
8* Pin 25 reset selection Not used Used
Bit Function 48 (OFF) 49 (ON)
1 Reserved (Do not change.) — Fixed to On
2 — 8 Reserved (Do not change.) Fixed to Off —
Bit Function 48 (OFF) 49 (ON)
1 — 2 Reserved Fixed to Off —
3 * Error signal output Enabled Disabled
4 Paper roll selection Enabled Disabled
5 Validation print columns 62/82 67/93
6 Endorsement print columns 62/82 67/93
7 Paper roll print columns 40/53 43/60
8 Paper roll cover open during
printing
Recovers
automatically
Recovers on
command
Function Value
Threshold value for double-feed
detection.
0.01 — 0.40 mm in increments of
0.01 mm. Default threshold = 0.17 mm
Function Values
Baud rate 2400 bps, 4800 bps, 9600 bps, 19200 bps,
38400 bps, 57600 bps, 115200 bps
Parity None, Odd, Even
Handshaking DTR/DSR, XON/XOFF
Data length 7 bits, 8 bits
POWER LED
ERROR LED
INK LED (black)
INK LED (color 2)
PAPER OUT LED
VALIDATION/
FEEDER LED
ID LED
FEED button
CLEANING button
TM-J9100 (2-color model)

EPSON TM-J9000/9100
4 - EPSON TM-J9000/9100 1/05
4. Pull out the leading edge of the paper, and close the cover.
5. The printer automatically feeds paper to remove slack.
6. After feeding stops, tear off the excess paper with the
manual cutter.
Installing an Ink Cartridge
CAUTION: Do not disassemble the cartridge.
Do not refill the cartridge.
Do not store in areas subject to high or low temperature.
Keep ink cartridges out of reach of children.
Do not swallow the ink.
Note: Keep the cartridge in its package until you install it.
Cartridges are good for 6 months after unpacking.
The cartridge and its box contain the expiration date.
Removing and reinstalling a cartridge low in ink may cause
print-quality problems.
Only remove cartridge(s) if you need to ship the printer.
Do not puncture the convex part of a new cartridge, and do not
remove the transparent film on the bottom of the cartridge.
Touching the convex part of a used cartridge may stain you.
Do not open the ink cartridge cover during printing.
Use only EPSON ink cartridges; otherwise, printer
performance is not guaranteed.
Dispose of used cartridges as industrial waste. Follow all
applicable laws and regulations.
The TM-J9000 has only a single cartridge. The TM-J9100
has two cartridges, black and another color.The INK OUT light
for the TM-J9100 indicates which cartridge is out of ink.
1. Check that the printer power is turned on.
2. For the TM-9100, verify which INK OUT light is on.
3. Open the ink cartridge cover using the tab as shown below.
4. Remove the empty ink cartridge, taking care not to touch
the ink supply needle in the cartridge holder.
5. Open the a new cartridge box, and tear off the yellow tape.
CAUTION: Do not remove tape containing the EPSON logo.
6. Insert the cartridge from the top, pushing gently but firmly
until it clicks into place. See the illustration below.
7. Close the ink cartridge cover completely.
8. The INK OUT light goes out; POWER flashes about 1
minute while the ink system is charged. (To save ink,
charging is not done whenever you replace an ink cartridge.)
Note: Do not turn power off while the POWER LED flashes,
because this wastes ink.
9. When the POWER light stops flashing, the printer is ready.
Inserting a Photo ID Card
Note: Scanner cannot be used when DIP switch 2 is set to the right.
Do not insert anything other than an ID card into the printer slot.
Card must be flat, not bent, cracked, or embossed.
Do not touch the terminals while inserting the card.
Do not open covers while the card is scanning.
1. Send a card scanning command to the printer. (See the
Specification or Technical Reference Guide.)
2. Verify that the ID LED is flashing to indicate that the
printer is waiting for a card to be inserted.
3. Insert the card straight into the slot, as shown below, with
the scanning side of the card facing the carriage cover.
4. The printer starts pulling in the card; immediately release it.
5. The printer scans and ejects the card at the same time. Do
not touch the card during scanning.
6. Verify that the ID LED is flashing to indicate that the card
has been fully scanned and is waiting for removal.
7. Pull the card straight out.
SJIC7 (R), SJIC7 (B), or SJIC7 (G)
SJIC6 (K)

EPSON TM-J9000/9100
1/05 EPSON TM-J9000/9100 - 5
Reading, Scanning, Endorsing Checks
TM-J9000/J9100 can perform 4 actions on every check: read
MICR characters, scan check both front and back, and print
an endorsement. Check operation is described below.
CAUTION: Do not use printer near a magnetic field, because of the
MICR reader. (Be careful in placing a display device.)
Do not use checks that contain staples.
Do not open the paper roll cover during MICR reads.
Do not jar or shake the printer during MICR reads.
Use checks with no tears, curls, folds, or wrinkles.
Do not use multi-part checks.
Use paper ≥2.68" × 5.98" and ≤3.94" × 9.06" (H × W).
1. Send a command to the printer to start check processing.
2. Make sure the VALIDATION/FEEDER LED is flashing to
indicate the check wait state.
3. Insert a check into the feeder section. (Or, if using the ASF
model, you can load up to 25 checks into the feeder.)
4. When inserting a single check manually, when the printer
detects a check and starts drawing it in, let go immediately.
5. The printer reads the magnetic characters and scans the
images of both the front and back of the check.
6. Then, the check stops feeding at the print start position in
the validation section. The printer prints an endorsement.
7. The printer either feeds the check to the outlet or enters the
wait state for check removal.
Printing Validations
CAUTION: Do not use sheets with staples, paper clips, or tape.
Do not open paper roll cover during printing.
Sheets must be flat, with no tears, curls, folds, wrinkles.
Use paper ≥2.68" × 5.98" and ≤3.94" × 9.06" (H × W).
1. Send a command to the printer to start validation printing.
2. The VALIDATION/FEEDER LED flashes to indicate
validation wait state.
3. Insert a validation sheet straight, as shown below.
4. Adjust the validation edge using the label indicating the
insertion position, and insert the sheet.
5. When the printer begins pulling the sheet, immediately let
go of it. The printer feeds the sheet as it prints it.
6. When the validation sheet is ready for removal, the
VALIDATION/FEEDER LED flashes.
7. Pull the sheet straight out of the printer.
MICR Cleaning
Note: Clean the MICR head about once every 6 months.
Use the PRESAT brand (KIC) “CHECK READER
CLEANING CARD.” Do not use sticky sheets.
Discard cleaning sheet after use. Do not reuse.
1. Turn off the printer. Open the roll paper cover, and turn on
the printer while holding down the CLEANING button.
2. Press CLEANING button once, and close roll paper cover.
3. Insert a cleaning sheet. With ASF models, insert the
cleaning sheet until the printer starts pulling it in.
4. Pull the cleaning lever in the back of the printer and hold it
until sheet is fed.
5. When the sheet is ejected, the cleaning is completed.
Scanner Cleaning
CAUTION: To protect the scanner, do not leave the scanner unit
open any longer than necessary.
Do not use synthetic detergent, benzine, or water for
cleaning. These create a stain. Instead, moisten a cloth
with alcohol and wipe the glass lightly.
Note: Clean the scanner about once every 6 months or when the
scanner glass gets soiled or dusty.
1. Put your fingers in the indent on the right side of the
printer, unlock the scanner cover, and pull up to remove.
inserting a single check
inserting checks in the ASF
cleaning lever

EPSON TM-J9000/9100
6 - EPSON TM-J9000/9100 1/05
2. Pull tab marked Pull Open to pull down the scanner unit.
3. Wipe the glass parts shown in the illustration below with a
soft cloth moistened with alcohol.
CAUTION: Do not leave scanner unit open longer than necessary.
Never use synthetic detergent, benzine, or water for
cleaning. These create a stain. To clean oil or grease,
moisten a cloth with alcohol and wipe the glass lightly.
Do not pour liquid directly on the glass.
4. Press down the section marked Close, shown in the circle
below. Then, push the scanner unit in until it clicks. (If the
unit is not closed properly, a cover open error occurs.)
5. Attach the scanner cover while sliding it down. To complete
the assembly, match the triangular symbols on the scanner
cover and on the side of the card section, as shown below.
Testing the Printer
Receipt section (printing on roll paper)
1. Be sure ink is OK, roll paper is loaded, the printer is off, and
the printer covers are closed properly.
2. Hold down the FEED button, and turn on the printer.
3. The self-test prints the printer settings and then prints the
following. (The POWER light flashes.)
If you want to continue SELF-TEST printing,
Please press the PAPER FEED button.
4. Press the FEED button to continue printing. The printer
prints a pattern using the built-in character set.
5. The self-test automatically ends and cuts the paper after
printing “*** completed ***.”
6. The printer initializes. (The POWER LED flashes.) Then
the printer is ready to receive data.
Note: To pause the self-test manually, press the FEED button. Press
FEED again to continue the self-test.
Validation section
1. Be sure ink is OK, the printer is off, and the printer covers
are closed properly.
2. Hold down the CLEANING button, and turn on the
printer. (The VALIDATION/FEEDER light flashes.)
3. Feed a validation into the printer. The printer loads the
sheet automatically, prints printer settings, and then ejects
the sheet. (The VALIDATION/FEEDER light flashes again.)
4. Remove the validation and feed another. Continue feeding
sheets until the self-test prints “***completed***.”
Removing a Paper Jam
Scanner section
1. If paper jams in the scanner section, turn the printer off.
2. Place your fingers in the pocket in the right side of the
printer, unlock the scanner cover, and pull it upward.
3. Pull tab marked Pull Open to pull down the scanner unit.

EPSON TM-J9000/9100
1/05 EPSON TM-J9000/9100 - 7
CAUTION: To protect the scanner, do not leave the scanner unit
open any longer than necessary.
4. Remove the jammed paper or card.
5. Press down the section marked Close, shown in the circle
below. Then, push the scanner unit in until it clicks. (If the
unit is not closed properly, a cover open error occurs.)
6. Attach the scanner cover while sliding it down. To complete
the assembly, match the triangular symbols on the scanner
cover and on the side of the card section, as shown below.
Validation section
1. Remove the paper from the validation section.
2. Send an error recovery command to the printer.
Roll paper section
1. Open the roll paper cover by pushing the cover open
button.
2. Remove roll paper, if necessary, remove any jammed paper,
and then reload paper again.
3. Close the roll paper cover.
4. Send an error recovery command to the printer.
Error LED codes
LED pattern Solution
Roll paper cover open error
(auto)
Close roll paper cover or ink
cartridge cover. Check for a paper
jam. Printer recovers automatically
if error is fixed. if problem continues,
contact your servicer.
Head high/low temperature
error (auto)
After continuous use, head may
heat up. Wait for it to cool down.
Printer recovers automatically if
error is fixed. If problem continues,
contact your servicer.
Carriage home position error Check for paper jam or obstruction
(paper clip, etc.). Check for dirt on
the home position (HP) sensor. If
problem continues, contact the
servicer.
Carriage out-of-phase error Check for paper jam or obstruction
(paper clip, etc.). Check for dirt on
the HP sensor. If problem continues,
contact your servicer.
Sheet feed error Look into printer from the top and
left to check for a paper jam.
Check card feeder. Check ASF.
Remove paper. If problem
continues, contact your servicer.
Roll paper cover open error
(command recovery)
Close roll paper cover or ink
cartridge cover. Check for a paper
jam. Fix error and send a recovery
command to the printer. if problem
continues, contact your servicer.
Drive circuit error The drive circuit, thermistor, pump
driver, or image scanner sensor
may have a problem. Contact your
servicer.
Read/write error Problem with read/write memory.
Contact your servicer.
High voltage error Use EPSON power supply. Try using
a new power supply. If problem
continues, contact your servicer.
Low voltage error Use EPSON power supply. Try using
a new power supply. If problem
continues, contact your servicer.
CPU error Main board error. Try turning printer
off and back on. If problem
continues, contact your servicer.
UIB error User interface error. Be sure DIP
switch 2 is set correctly. If problem
continues, contact your servicer.

EPSON TM-J9000/9100
8 - EPSON TM-J9000/9100 1/05
Related Documentation
EPSON TM-J9000/9100 Service Manual
EPSON TM-J9000/9100 Parts Price List
EPSON TM-J9000/9100 Operator’s Manual
EPSON TM-J9000/9100 Specification
EPSON TM-J9000/9100 Technical Reference Guide
SD-PIGJ9A