
Solving Problems
CheckingthePrinterStatus..................187
Checking Messages on the LCD Screen. . . . . . . 187
CheckingthePrinterStatus-Windows.......188
CheckingthePrinterStatus-MacOS........188
Checking the Soware Status................ 189
RemovingJammedPaper...................189
Removing Jammed Paper from the Rear
Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Removing Jammed Paper from Rear Cover. . . . 190
Removing Jammed Paper from Inside the
Printer...............................191
RemovingJammedPaperfromtheADF......193
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 194
PaperJams............................195
PaperFeedsataSlant....................195
Several Sheets of Paper are Fed at a Time. . . . . . 195
PaperOutErrorOccurs..................195
PaperisEjectedDuringPrinting............195
Original Does Not Feed in the ADF. . . . . . . . . .195
PowerandControlPanelProblems............196
PowerDoesNotTurnOn.................196
Power Does Not Turn O.................196
PowerTurnsOAutomatically.............196
LCDScreenGetsDark...................197
CannotPrintfromaComputer...............197
CheckingtheConnection(USB)............197
CheckingtheConnection(Network).........197
CheckingtheSowareandData............198
Checking the Printer Status from the
Computer(Windows)....................200
Checking the Printer Status from the
Computer(MacOS).....................200
WhenYouCannotMakeNetworkSettings...... 201
Cannot Connect from Devices Even ough
NetworkSettingsareNoProblems.......... 201
Checking the SSID Connected to the Printer. . . 203
CheckingtheSSIDfortheComputer.........203
Wireless LAN (Wi-Fi) Connections Become
Unstable When Using USB 3.0 Devices on a
Mac.................................204
Cannot Print from an iPhone, iPad, or iPod touch. 204
PrintoutProblems........................205
PrintoutisScuedorColorisMissing........205
BandingorUnexpectedColorsAppear.......205
Colored Banding Appears at Intervals of
Approximately2.5cm....................205
Blurry Prints, Vertical Banding, or
Misalignment..........................206
PrintQualityisPoor.....................206
PaperIsSmearedorScued...............207
Paper is Smeared During Automatic 2-Sided
Printing..............................208
PrintedPhotosareSticky.................208
Images or Photos are Printed in Unexpected
Colors...............................208
CannotPrintWithoutMargins.............208
Edges of the Image are Cropped During
BorderlessPrinting......................209
e Position, Size, or Margins of the Printout
AreIncorrect..........................209
Printed Characters Are Incorrect or Garbled. . . 209
ePrintedImageIsInverted..............210
Mosaic-LikePatternsinthePrints...........210
Uneven Colors, Smears, Dots, or Straight
LinesAppearintheCopiedImage...........210
Moiré (Cross-Hatch) Patterns Appear in the
CopiedImage......................... 210
An Image of the Reverse Side of the Original
AppearsintheCopiedImage.............. 211
Banding Appears when Copying from the ADF 211
e Text or Image Copied from the ADF is
SqueezedorStretched....................211
e Printout Problem Could Not be Cleared. . . 211
OtherPrintingProblems................... 212
PrintingIsTooSlow.....................212
Printing or Copying Slows Down
Dramatically During Continuous Operation. . . 212
Cannot Cancel Printing from a Computer
RunningMacOSXv10.6.8................212
CannotStartScanning.....................213
Cannot Start Scanning when Using the
ControlPanel..........................213
ScannedImageProblems...................214
Uneven Colors, Dirt, Spots, and so on Appear
whenScanningfromtheScannerGlass.......214
Straight Lines Appear when Scanning from
ADF................................214
e Text or Image Scanned from the ADF is
SqueezedorStretched....................214
eImageQualityIsRough...............214
Oset Appears in the Background of Images. . . 215
TextisBlurred.........................215
Moiré Patterns (Web-Like Shadows) Appear. . . 215
Cannot Scan the Correct Area on the
ScannerGlass..........................216
CannotPreviewinumbnail............. 216
Text is Not Recognized Correctly when
SavingasaSearchablePDF................216
Cannot Solve Problems in the Scanned Image. . 217
OtherScanningProblems...................218
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