Epson DS-32000 User manual

User's Guide
Scanner Basics
Specications and Capacity for Originals
Placing Originals
Scanning
Maintenance
Solving Problems
NPD6159-01 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2019 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.

Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏Adobe, Adobe Reader, and Acrobat are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Contents
Copyright
Trademarks
About This Manual
IntroducingtheManuals.....................8
MarksandSymbols.........................8
DescriptionsUsedinthisManual...............8
OperatingSystemReferences..................8
Important Instructions
SafetyInstructions.........................11
RestrictionsonCopying.....................12
Scanner Basics
PartNamesandFunctions...................14
Feedselector.............................16
PositionofScanner........................ 17
Combinations of the Positions of the Scanner
andFeedSelector........................18
ChangingthePositionoftheScanner.........19
ControlPanel............................ 21
ButtonsandLights.......................21
GuidetotheScreen......................22
InformationonApplications..................25
EpsonScan2...........................25
Document Capture Pro / Document Capture. . . .25
EPSON Soware Updater. . . . . . . . . . . . . . . . . .26
Option Items and Consumables Information. . . . . .27
CarrierSheetCodes......................27
RollerCodes...........................28
CleaningKitCodes...................... 28
Specications and Capacity for
Originals
Specications and Capacity for Originals being
Scanned................................ 30
Specications ofStandardSizePaper..........31
SpecicationsofinPaper................34
SpecicationsofLongPaper................35
SpecicationsofEnvelopes.................36
Specications ofPlasticCards...............37
SpecicationsofLaminatedCards........... 39
SpecicationsofBooklets..................40
SpecicationsforPassports.................40
Specications for Originals Using the Carrier
Sheet.................................41
Types of Originals that Require Attention. . . . . . . . 43
Types of Originals that Must Not be Scanned. . . . . .44
Placing Originals
Combination of Input Tray and Output Tray. . . . . . 46
NormalFeedPosition.....................46
DelicateFeedPosition....................48
PlacingStandardSizeOriginals................49
Placing A3 Size Originals with Fold Lines. . . . . . 52
PlacinginPaper.........................56
PlacingLongPaper........................ 58
PlacingLargeSizeOriginals..................61
PlacingEnvelopes......................... 64
PlacingPlasticCards.......................66
PlacingLaminatedCards....................68
PlacingaBooklet..........................71
PlacingaPassport......................... 73
PlacingIrregularShapedOriginals.............76
PlacingPhotographs....................... 78
Placing a Mixture of Originals at Dierent Sizes. . . .81
Scanning
RequiredSettingsforScanning................86
Creating a Job in Document Capture Pro
(Windows)............................ 86
Creating a Job in Document Capture (Mac OS). . 86
Enabling a Job to Run from the Control Panel
(MacOS)..............................91
ScanningUsingtheControlPanel..............92
Scanning with Document Capture Pro (Windows). .95
Scanning with Document Capture (Mac OS). . . . . . 95
ScanningwithEpsonScan2..................97
Required Settings for Special Originals. . . . . . . 101
Scanning by Manual Feed in Automatic Feeding
Mode(Continuous)........................102
Scanning with Manual Feed in Automatic
FeedingMode...........................105
4

Menu Options on the Control Panel
Scan.................................. 109
EditJob..............................109
ScannerSettings........................109
ScannerMaintenance......................111
Status................................. 112
Settings................................112
DeviceInformation.....................112
ScannerSettings........................113
CommonSettings...................... 114
RollerReplacementAlertSetting............115
RegularCleaningAlertSettings............ 116
SystemAdministration...................116
ItemsNotAvailableinPortraitDisplay.........116
Maintenance
CleaningOutsidetheScanner................119
CleaningInsidetheScanner.................119
Resetting the Number of Scans Aer Regular
Cleaning...............................123
ReplacingtheRoller.......................124
Resetting the Number of Scans Aer Replacing
theRollers..............................129
EnergySaving...........................129
MovingtheScanner.......................130
MovingtheScannerontheDesk............130
TransportingoveraLongDistance..........131
Solving Problems
ScannerProblems........................ 134
Checking Messages on the Control Panel. . . . . .134
eScannerDoesNotTurnOn............ 134
eScannerTurnsOUnexpectedly.........134
ProblemsStartingScanning.................134
Document Capture Pro (Windows) Is Not
Installed..............................134
Cannot Start Document Capture Pro
(Windows) or Document Capture (Mac OS). . . 135
CannotStartEpsonScan2................135
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 136
MultipleOriginalsAreFed................136
Removing Jammed Originals from the Scanner. 136
e Original Jams in the Scanner Frequently. . . 137
e Special Original Jams in the Scanner
Frequently............................138
Paper Protection Does not Work Correctly. . . . 138
eOriginalsGetDirty..................138
eOriginalsGetWrinkled...............138
Scanning Speed Slows Down when Scanning
Continuously..........................138
ScanningTakesaLongTime...............138
e CardIsNotLoaded..................139
ScannedImageProblems...................139
Straight Lines Appear when Scanning from
ADF................................ 139
Glass Dirt Alert and Sensor Dirt Alert Do
NotDisappear.........................140
Colors Are Uneven in the Scanned Image. . . . . 140
Expanding or Contracting the Scanned Image. . 140
Oset Appears in the Background of Images. . . 141
ScannedImageorTextisBlurred........... 141
Moiré Patterns (Web-Like Shadows) Appear. . . 142
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................142
CharacterisnotRecognizedCorrectly........143
Carrier Sheet And Passport Carrier Sheet Are
NotRecognizedCorrectly.................143
Cannot Solve Problems in the Scanned Image. . 143
Uninstalling and Installing Applications. . . . . . . . 144
UninstallingYourApplications.............144
InstallingYourApplications...............146
Technical Specications
GeneralScannerSpecications...............148
Dimensions and Weight Specications......... 149
ElectricalSpecications.................... 149
ScannerElectricalSpecications............149
ACAdapterElectricalSpecications.........149
Environmental Specications................150
SystemRequirements......................150
Standards and Approvals
Standards and Approvals for European Models. . . 153
Standards and Approvals for Australian Models. . . 153
Where to Get Help
TechnicalSupportWebSite..................155
ContactingEpsonSupport..................155
BeforeContactingEpson................. 155
HelpforUsersinEurope..................155
HelpforUsersinTaiwan..................155
HelpforUsersinAustralia................156
HelpforUsersinSingapore............... 156
HelpforUsersinailand................157
5

HelpforUsersinVietnam................ 157
HelpforUsersinIndonesia................158
HelpforUsersinHongKong..............159
HelpforUsersinMalaysia................ 160
HelpforUsersinIndia...................160
HelpforUsersinthePhilippines............160
6

About This Manual
IntroducingtheManuals..............................................8
MarksandSymbols..................................................8
DescriptionsUsedinthisManual....................................... 8
OperatingSystemReferences...........................................8

Introducing the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions and
About This Manual > Operating System References
8

"Windows Server" is used to refer to "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012",
"Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003".
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system Service Pack 3
❏Microso
®
Windows
®
XP Professional x64 Edition operating system Service Pack 2
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system Service Pack 2
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina,macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
About This Manual > Operating System References
9

Important Instructions
SafetyInstructions................................................. 11
RestrictionsonCopying............................................. 12

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
11

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions > Restrictions on Copying
12

Scanner Basics
PartNamesandFunctions............................................14
Feed selector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
PositionofScanner.................................................17
ControlPanel.....................................................21
InformationonApplications..........................................25
OptionItemsandConsumablesInformation..............................27

Part Names and Functions
Front
AFeed selector The selector to change the feeding method of originals. Change
the position of the feed selector according to the type of originals
to be scanned.
BControl Panel Indicates the scanner’s status and allows you to specify scanning
settings.
CEdge guides Feeds originals straight into the scanner. While holding the tab,
slide the edge guides to t both ends of the originals.
DInput tray Place to load originals. Pull out the input tray extension according
to the length of the originals.
EInput tray extension
FADF (Automatic Document Feeder) Feeds loaded originals automatically.
GOutput tray Holds originals ejected from the scanner. Pull out the output tray
extension according to the length of the originals.
!
Caution:
Do not open the tray in the Storage Position. Otherwise,
the tray may be damaged.
HOutput tray extension
IStopper Prevents ejected originals from falling o the tray extension. Adjust
the position of it according to the length of the originals.
Scanner Basics > Part Names and Functions
14

Back
APosition selector Used to change the position of the scanner.
If you move this selector during scanning, the scanner stops.
BCaster Used to move the scanner on a at surface.
CSecurity slot Inserts a security lock for theft prevention.
DAC inlet Connects the AC adapter.
ECable cover The cover to protect connected portions of cables.
FUSB port Connects a USB cable.
Inside
AScanner cover Pull the lever and open the scanner cover when cleaning inside the
scanner and removing jammed paper.
Scanner Basics > Part Names and Functions
15

BCover open lever Pull the lever and open the scanner cover.
CSeparation Roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service life capacity.
DPickup Roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service life capacity.
EPhotoelectric device (glass surface) This sensor reads originals. Be careful to keep it clean.
FAntistatic brush Brush that eliminates static electricity from originals. Be careful not
to touch it. If the brush becomes bent, it cannot eliminate static
electricity, and this may cause the ejected originals to stick to each
other.
Related Information
&“Cleaning Inside the Scanner” on page 119
&“Replacing the Roller” on page 124
Feed selector
Changes the position of the feed selector according to the type of the originals to be scanned.
Delicate Feed Feeds while adjusting the force to more carefully separate multiple sheets of
originals.
Allows scanning delicate originals such as thin paper (extremely thin paper)
by batch.
Normal Feed Normally set the selector to this position.
Plain papers, Envelopes, plastic cards (without embossing), and Carrier Sheet
can be fed.
Scanner Basics > Feed selector
16

Manual Feed Feeds the originals one by one by manual insertion.
Used to scan special originals such as an original folded in half, plastic card
(embossed card), passport carrier sheet, or booklet,
You can use the Carrier Sheet for scanning these special originals in the
Delicate Feed Position.
If multiple sheets of originals are loaded, a double feed (feeding multiple
sheets at a time) occurs.
Note:
In the Manual Feed, the double feed detection function is disabled.
Note:
Some combinations of the positions of the scanner and the feed selector do not allow scanning.
For more details, refer to the related information.
Position of Scanner
You can change the position of the scanner according to the usage.
In the Normal Feed Position and the Storage Position, the power turns on or o for each change of the position.
Normal Feed
Position
❏Suitable for scanning a large
volume of originals at a high
speed.
❏After changing the scanner from
the Storage Position to the
Normal Feed Position, the power
turns on automatically.
Scanner Basics > Position of Scanner
17

Delicate Feed
Position
❏Used in the following situations.
- Scanning delicate originals such
as thin paper (extremely thin
paper) by batch
- Using the Automatic Feeding
Mode(Continuous)
❏The control panel display is
landscape (horizontal) which
provides easy operation from the
front of the scanner.
❏In this position, the capacity for
the input tray is reduced.
Storage Position ❏Moves the scanner to a format
suitable for storage. The depth is
reduced, reducing the space for
storage.
❏You cannot scan in this position.
❏After changing the scanner to this
position, the power turns o
automatically.
c
Important:
Do not open the output tray in
this position. Otherwise, it
may be damaged.
Combinations of the Positions of the Scanner and Feed Selector
Available scanning methods vary depending on the combinations of the positions of the scanner and feed selector.
✓: Supported
-: Unsupported
Scanner Basics > Position of Scanner > Combinations of the Positions of the Scanner and Feed Selector
18

Position of Scanner Position of Feed Se-
lector
Scanning Methods
Basic Scanning
*
Scanning in Auto-
matic Feeding
Mode.
Scanning in Auto-
matic Feeding
Mode(Continuous)
Normal Feed Position
Delicate Feed
---
Normal Feed
✓
(default setting)
✓-
Manual Feed
✓
(default setting)
✓-
Delicate Feed Posi-
tion
Delicate Feed
✓
(default setting)
✓-
Normal Feed
---
Manual Feed
✓✓✓
(default setting)
* Scanning without Automatic Feeding Mode
!
Caution:
e supported combinations vary depending on the types of originals.
For more details, refer to the related information.
Related Information
&“Specications and Capacity for Originals being Scanned” on page 30
is section explains the specications and capacity for originals
Changing the Position of the Scanner
Follow the steps below to change the position of the scanner.
!
Caution:
❏Do not move the position selector during scanning. Otherwise, an error occurs and scanning stops.
❏Be careful not to pinch your ngers or any cables when you change the position of the scanner. Injury or damage
may occur.
Scanner Basics > Position of Scanner > Changing the Position of the Scanner
19

1. Fold and close the input and output trays if open.
2. Move the position selector on the rear face of the scanner upward.
3. While keeping the position selector raised, slowly rotate the body of the scanner.
!
Caution:
Be careful not to touch the antistatic brush. If the brush becomes bent, it cannot eliminate static electricity, and
this may cause the ejected originals to stick to each other.
Scanner Basics > Position of Scanner > Changing the Position of the Scanner
20