Epson Perfection V600 PHOTO User manual

TROUBLESHOOTING GUIDE
I can't start Epson Scan in Windows or on my Mac. What should I do?
Try the following:
oWait until the blue status light stops flashing to indicate that the scanner is ready to
scan.
oMake sure the scanner is turned on.
oTurn off the scanner and computer, then check the interface cable connection between
them to make sure it is secure.
oUse the USB cable that came with your scanner or that is indicated in USB Interface.
oConnect the scanner directly to the computer's USB port or through one USB hub only.
The scanner may not work properly when connected to the computer through more
than one self-powered USB hub.
oMake sure your computer supports USB.
oIf you are using any TWAIN-compliant program, such as Adobe Photoshop Elements,
make sure that the correct scanner is selected as the Scanner or Source setting.
oIf you upgraded your computer's operating system, you need to reinstall Epson Scan.
Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall
it as described in the Start Here sheet.
For Windows only:
Make sure your scanner's name appears under Imaging device without a (?) or an exclamation
(!) mark in the Device Manager window. If the scanner's name appears with one of these marks
or as an Unknown device, unistall Epson Scan as described in Uninstalling Your Scanning
Software, then reinstall it as described in the Start Here sheet.
How can I obtain the latest product software for Windows or my Mac?
See the Downloads tab on the product support page for your product.
My product software doesn't work properly. What should I do?
Make sure your computer meets the minimum System Requirements. Also, see You Cannot
Start Epson Scan.
The scanned colors differ from the original colors. What should I do?
Try the following:
oMake sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in
Home Mode, or Scanning in Professional Mode.

oClick Configuration, select the Color tab, and change the Display Gamma setting to
match your output device, such as a monitor or printer, in the Color menu. See Epson
Scan Help for details.
oAdjust the Auto Exposure setting in Professional Mode. Also try selecting a different
Tone Correction setting. See Adjusting the Color and Other Image Settings.
oClick Configuration, select the Color tab, and select Color Control and Continuous auto
exposure in the Color menu. See Epson Scan Help for details.
oClick Configuration, select the Color tab, and click Recommended Value to return the
Auto Exposure setting to the default. See Epson Scan Help for details.
oClick Configuration, select the Preview tab, and turn on the Quality Preview setting in
the Preview menu. See Epson Scan Help for details.
oMake sure to enable the Embed ICC Profile setting. In the File Save Settings window,
select JPEG or TIFF as the Type setting. Click Options, then select the Embed ICC Profile
check box. To access the File Save Settings window, see Selecting File Save Settings.
oCheck the color matching and color management capabilities of your computer, display
adapter, and software. Some computers can change the palette of colors on your
screen. See your software and hardware manuals for details.
oUse the color management system for your computer: ICM for Windows, or ColorSync
for Mac OS X. Add a color profile that matches your monitor to improve on-screen color
matching. Exact color matching is very difficult. Check your software and monitor
documentation for information on color matching and calibration.
Note:
In the Home Mode, when Illustration, Magazine, Newspaper, Text/Line Art is
selected for the document type, EPSON sRGB is embedded even if other
ICM/ColorSync setting is selected.
In the Office Mode, EPSON sRGB is embedded even if another ICM/ColorSync
setting is selected.
In the Professional Mode, when Document is selected for the Auto Exposure
type, EPSON sRGB is embedded even if another ICM/ColorSync setting is
selected.
oPrinted colors can never exactly match the colors on your monitor because printers and
monitors use different color systems: monitors use RGB (red, green, and blue) and
printers typically use CMYK (cyan, magenta, yellow, and black).
How do I decide which scanning resolution to select when scanning?
You can select a specific Resolution setting for your images. Keep in mind that higher resolution
settings increase scanning time, so do not select a higher resolution than you need. See the
following table to reference the appropriate setting to use so that you do not have to take more
tome than necessary.
What you will do with
the scanned image
Suggested scan resolution
Send via e-mail,
upload to web, or
96 to 150 dpi

view only on the
screen
Print or convert to
editable text (OCR)
300 to 400 dpi
Searchable PDF
200 to 400 dpi
Print using ink jet
printer with normal
quality
150 dpi (Color or Grayscale)
360 dpi (Black & White)
Print using ink jet
printer with high
quality
300 dpi (Color or Grayscale)
720 dpi (Black & White)
Print using page
printer
200 dpi (Color or Grayscale)
600 dpi (Black & White)
Fax
200 dpi
Enlarge adter
scanning at 100%
Increase Resolution setting by same
amount you will increase image size
after scanning.
For example, if the resolution is 300
dpi, but you will increase the image
size to 200%, change the resolution
setting to 600 dpi.
To select the resolution setting, see one of these sections.
oFull Auto Mode: Selecting the Resolution in Full Auto Mode
oHome Mode: Selecting the Resolution in Home Mode
oOffice Mode or Professional Mode: Selecting the Resolution in Office Mode or
Professional Mode
What do the product's lights indicate?
The scanner has four buttons for scanning operations. The Status Lights indicate whether
the scanner is operating normally.

The green and orange status lights are to the left of the PDF button and the blue status light is
below the four buttons.
Color
Indicator
Status
Meaning
Green
On
Power is on.
Flashing
Entering power saving mode.
Orange
Flashing
An error has occurred.
oMake sure the scanner is connected to your computer
properly. See the Start Here sheet for instructions on
connecting the scanner to your computer.
oMake sure the scanner software is fully installed. See the Start
Here sheet for instructions on installing the scanner software.
oTurn off the scanner using its power switch, then turn it on
again. If the Status light is still flashing orange, the scanner
may be malfunctioning, or the scanner light source may need
to be replaced. See Contacting Epson Support for details.
Blue
Flashing
Initializing or scanning.
(None)
Off
The scanner is off.
I am unable to scan multiple images at one time. What should I do?
Position photos at least 20 mm (0.8 inches) apart from each other on the document table.
How can I scan something that doesn't fit under the document cover?
See Placing Large or Thick Documents for instructions.

How do I scan a multi-page document into one PDF file on my computer?
The easiest way to scan multiple document pages to a PDF file is to press the PDF button on
the scanner. See Scanning to a PDF File Using the PDF Button for instructions.
Using Epson Scan, you can create a PDF file with the following features.
When using Epson Scan, you can create a PDF file with the following features:
oScanning multiple document pages into a single PDF file: You can scan multiple
document pages and save them in a single PDF file.
oCreating a searchable PDF file: You can create a PDF file with search functionality, so
that you can look for words in the file. (This feature is available in Windows only.)
oSpecifying the number of pages in a single PDF file: You can specify the maximum
number of pages that can be included in one PDF file. For example, if you are scanning a
20-page document, and specify the page number to be included in one PDF as 4, 5 PDF
files are automatically created.
Note: You need ABBYY FineReader that came with your scanner to use some of these features. If
you have installed your scanning software as described in the Start Here sheet, it has already
been installed. (ABBYY FineReader may not be available in some countries.)
See one of these sections to start scanning to a PDF file.
Scanning to a PDF File Using the PDF Button
oFull Auto Mode: Select PDF as the Image Type setting in the File Save Settings window.
See Scanning in Full Auto Mode for instructions. If you want to scan multiple document
pages into one PDF serially, change the scan mode to Office Mode, Home Mode or
Professional Mode. See Changing the Scan Mode for instructions.
oOffice Mode: Scanning to a PDF File in Office Mode.
oHome Mode: Scanning to a PDF File in Home Mode.
oProfessional Mode: Scanning to a PDF File in Professional Mode.
Who do I contact for support on the software that came with my product?
Contact Epson for support on Epson software. For ABBYY FineReader Sprint Plus OCR contact
the company for support.
How should I clean the product?
To keep your scanner operating at its best, clean it periodically using the following procedure.
Caution:
oDo not press the glass surface of the document table with any force.

oBe careful not to scratch or damage the glass surface of the document table, and do not
use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scan
quality.
oNever use alcohol, thinner, or corrosive solvent to clean the scanner. These chemicals
can damage the scanner components and the case.
oBe careful not to spill liquid into the scanner mechanism or electronic components. This
could permanently damage the mechanism and circuitry.
oDo not spray lubricants inside the scanner.
oNever open the scanner case.
7. Turn off the scanner using the power switch.
8. Unplug the AC power cord from the scanner.
9. Disconnect the USB cable from the scanner.
10. Clean the outer case with a cloth dampened with mild detergent and water.
11. If the glass surface of the document table gets dirty, clean it with a soft dry cloth. If the
glass surface is stained with grease or some other hard-to-remove material, use a small
amount of glass cleaner on a soft cloth to remove it. Wipe off all remaining liquid.
Caution: Do not spray glass cleaner directly on the scanner glass.
12. Remove the document mat and clean the transparency unit window as described in step
5.
a. transparency unit window
Make sure that no dust builds up on the surface of the document table or the
transparency unit window. Dust can cause spots in your scanned images.
How should I transport my product?
Before you transport the scanner for a long distance or store it for an extended period of time,
the scanner's carriage needs to be in the home position to prevent damage.

1. Make sure the carriage is in the home position on the upper side of the scanner. If the
carriage is not in the home position, turn on the scanner and wait until the carriage
moves to the home position.
2. Turn off the scanner using its power switch, then unplug the AC power cord.
3. Disconnect the USB cable from the scanner.
4. On the back of the scanner, slide the transportation lock to the locked position to secure
the scanner carriage.
5. Attach the packing materials that came with the scanner, then repack the scanner in its
original box or a similar box that fits the scanner snugly.
I am unable to scan multiple images at one time. What should I do?
Position photos at least 20 mm (0.8 inches) apart from each other on the document table.
How can I remove dust marks from my originals as I scan them?
You can use the Dust Removal feature in Epson Scan to virtually “clean” the dust marks from
your originals as you scan them. This feature is available when scanning in Full Auto Mode or
Professional Mode only (it is not available for Home Mode or Office Mode). See Removing Dust
Marks with the Dust Removal Feature for instructions.
To remove dust marks from photos, color film, or slides, you can use the DIGITAL ICE
Technology feature which is a hardware-based dust removal method that is more accurate than
the Dust Removal feature. This feature is available when scanning in Home Mode or
Professional Mode only (it is not available for Full Auto Mode or Office Mode). See Removing
Dust and Scratch Marks from Originals Using DIGITAL ICE Technology for instructions.
negative film preview images look strange or discolored when using Epson Scan. What
should I do?
Try the following:
oMake sure the Document Type setting (Home Mode) or Film Type settings (Professional
Mode) are set correctly for your film. See Scanning in Home Mode or Scanning in
Professional Mode for instructions.
oIf you are in normal preview, the dark area around the film and the frame of the film
holder is perceived as white. This alters the exposure and causes images to appear
darker. Create marquees around the image area you want to scan, then click Zoom to
preview the area. See Previewing and Adjusting the Scan Area for instructions.
oUse thumbnail preview instead of normal preview. See Previewing and Adjusting the
Scan Area for instructions.
The edges of my original do not scan. What should I do?
Try the following:
oIf you are scanning in Full Auto Mode, or using thumbnail preview in Home Mode or
Professional Mode, move the document or photo about 6 mm (0.2 inch) away from the
horizontal and vertical edges of the document table to avoid cropping.

oIf you are scanning using normal preview in Office Mode, Home Mode, or Professional
Mode, move the document or photo about 3 mm (0.12 inch) away from the horizontal
and vertical edges of the document table to avoid cropping.
My scanned image is too dark. What should I do?
Try the following:
oIf your original is too dark, try using the Backlight Correction feature in Home Mode or
Professional Mode. See Fixing Backlit Photos for instructions.
oCheck the Brightness setting in Office Mode, Home Mode, or Professional Mode. See
Epson Scan Help for details.
oClick Configuration, select the Color tab, and change the Display Gamma setting to
match your output device, such as a monitor or printer, in the Color menu. See Epson
Scan Help for details.
oClick Configuration, select the Color tab, and select Color Control and Continuous auto
exposure in the Color menu. See Epson Scan Help for details.
oClick Configuration, select the Color tab, and click Recommended Value to return the
Auto Exposure setting to the default. See Epson Scan Help for details.
oClick the Histogram Adjustment icon in Professional Mode to adjust the brightness.
oCheck the brightness and contrast settings of your computer monitor.
A line or line of dots always appears in my scanned images. What should I do?
Try the following:
oThe document table or transparency unit window may need cleaning. Clean the
document table. See Cleaning the Scanner for instructions.
oIf you still have the problem, the document table or transparency unit window may be
scratched. Contact Epson Support for assistance. See Contacting Epson Support.
I see only a few dots in my scanned image. What should I do?
Try the following:
oMake sure the document or photo is placed on the document table with the side to be
scanned facing down. See Placing Documents or Photos for details.
oWhen scanning with the Black&White setting in Office Mode or Home Mode, or the
Black & White setting in Professional Mode, change the Threshold setting. See
Adjusting the Color and Other Image Settings for instructions.

The text or image on the back of my original appears in my scanned image. What should I
do?
If your original is printed on thin paper, images on the back may be visible to the scanner and
appear in your scanned image. Try the following if this occurs:
oTry scanning the original with a piece of black paper placed on the back of it.
oAlso check the scanning software settings such as image type and image adjustment.
oTry using Text Enhancement function. See Scanning in Home Mode or Scanning in Office
Mode for instructions.
Straight lines in my original come out crooked in the scanned image. What should I do?
Make sure the document lies perfectly straight on the document table.
My scanned image is distorted. What should I do?
Try the suggestions below:
oMake sure the document or photo lies flat on the document table. Also make sure your
document or photo is not wrinkled or warped.
oMake sure you do not move the document or photo, or your scanner while scanning.
oMake sure the scanner is placed on a flat, stable surface.
oSelect the Unsharp Mask check box in the Office Mode or Professional Mode window.
See Adjusting the Color and Other Image Settings for instructions.
oAdjust the Auto Exposure setting in the Professional Mode window. See Adjusting the
Color and Other Image Settings for instructions.
oClick Configuration, select the Color tab, and select Color Control and Continuous auto
exposure. See Epson Scan Help for details.
oClick Configuration, select the Color tab, and click Recommended Value to return the
Auto Exposure setting to the default. See Epson Scan Help for details.
oIncrease the Resolution setting. See Selecting the Scan Resolution for instructions.
The colors are patchy or distorted at the edges of my scanned image. What should I do?
If your document is very thick or curled at the edges, cover the edges with paper to block
external light as you scan.
The product is not converting characters to editable text. What should I do?
Try the following:
oMake sure the document lies straight on the document table.
oIn Office Mode or Home Mode, select the Text Enhancement check box.
oAdjust the Threshold setting.
Office Mode or Home Mode: Select Black&White as the Image Type setting.
Then try adjusting the Threshold setting. See Converting Scanned Documents
Into Editable Text for instructions.
Professional Mode: Click the +(Windows) or (Mac OS X) button next to Image
Type and make appropriate Image Option setting. Then try adjusting the

Threshold setting. See Converting Scanned Documents Into Editable Text for
instructions.
oCheck your OCR software manual to see if there are any settings you can adjust in your
OCR software.
The scanned colors differ from the original colors. What should I do?
Try the following:
oMake sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in
Home Mode, or Scanning in Professional Mode.
oClick Configuration, select the Color tab, and change the Display Gamma setting to
match your output device, such as a monitor or printer, in the Color menu. See Epson
Scan Help for details.
oAdjust the Auto Exposure setting in Professional Mode. Also try selecting a different
Tone Correction setting. See Adjusting the Color and Other Image Settings.
oClick Configuration, select the Color tab, and select Color Control and Continuous auto
exposure in the Color menu. See Epson Scan Help for details.
oClick Configuration, select the Color tab, and click Recommended Value to return the
Auto Exposure setting to the default. See Epson Scan Help for details.
oClick Configuration, select the Preview tab, and turn on the Quality Preview setting in
the Preview menu. See Epson Scan Help for details.
oMake sure to enable the Embed ICC Profile setting. In the File Save Settings window,
select JPEG or TIFF as the Type setting. Click Options, then select the Embed ICC Profile
check box. To access the File Save Settings window, see Selecting File Save Settings.
oCheck the color matching and color management capabilities of your computer, display
adapter, and software. Some computers can change the palette of colors on your
screen. See your software and hardware manuals for details.
oUse the color management system for your computer: ICM for Windows, or ColorSync
for Mac OS X. Add a color profile that matches your monitor to improve on-screen color
matching. Exact color matching is very difficult. Check your software and monitor
documentation for information on color matching and calibration.
Note:
In the Home Mode, when Illustration, Magazine, Newspaper, Text/Line Art is
selected for the document type, EPSON sRGB is embedded even if other
ICM/ColorSync setting is selected.
In the Office Mode, EPSON sRGB is embedded even if another ICM/ColorSync
setting is selected.
In the Professional Mode, when Document is selected for the Auto Exposure
type, EPSON sRGB is embedded even if another ICM/ColorSync setting is
selected.
oPrinted colors can never exactly match the colors on your monitor because printers and
monitors use different color systems: monitors use RGB (red, green, and blue) and
printers typically use CMYK (cyan, magenta, yellow, and black).

My scanned image does not show the texture of my original document. What should I
do?
Select the Show Texture check box on the Other menu in the Configuration dialog box.
Note:
oShow Texture increases scanning time.
oIf you select the Show Texture check box after previewing, do preview again to confirm
the effect of the Show Texture function.
oShow Texture is not available in Full Auto mode.
oShow Texture is not available when scanning films.
oDIGITAL ICE Technology is not available when the Show Texture check box is selected
and reflective document is selected as Document Type.
oThe Show Texture check box is cleared when you restart the Epson Scan.
Ripple patterns appear in my scanned image when using Epson Scan. What should I do?
A ripple or cross-hatch pattern (called moiré) may appear in a scanned image of a printed
document. It is caused by interference from the differing pitches in the scanner's screen
and the halftone screen in your original. Try the following if this occurs:
Original image
Descreening applied
oSelect the Descreening check box in Office Mode, Home Mode, or Professional Mode. In
Professional Mode, select an appropriate Screen Ruling for the Descreening and
deselect the Unsharp Mask setting. See Adjusting the Color and Other Image Settings
for instructions.
oSelect a lower Resolution setting. See Selecting the Scan Resolution for instructions.
Note: You cannot remove ripple patterns when you are scanning film or monochrome
images, or scanning using a resolution higher than 600 dpi.

How can I remove shadows from photos that have too much background light as I scan
them?
You can use the Backlight Correction feature in Epson Scan. This feature will remove shadows
from photos that have too much background light. You can fix printed photos, film, or slides
automatically as you scan them. See Fixing Backlit Photos for details.
My scanned images are rotated incorrectly. What should I do?
Try the following:
oMake sure the documents or photos are placed on the document table correctly. See
Placing Documents or Photos for instructions.
oMake sure the film or slides are placed in the film holder correctly and the film holder is
properly positioned on the document table. See Placing Film or Slides for instructions.
oIf you are scanning using thumbnail previews in Home Mode or Professional Mode,
select the image and click the rotation icon to rotate it. See Previewing and Adjusting
the Scan Area for instructions.
oTry disabling or enabling the Auto Photo Orientation setting.
Full Auto Mode: Click Customize, and select or deselect Auto Photo
Orientation.
Home Mode or Professional Mode: Click Configuration, select the Preview tab,
and select or deselect Auto Photo Orientation.
Note:
The Auto Photo Orientation feature will not work when you scan newspaper or
magazine pages, documents, illustration, or line art. The feature will also not
work when you scan images that are 5.1 cm (2 inches) or smaller on any side.
The Auto Photo Orientation feature may not work correctly if the faces in your
image are very small or not looking straight ahead, or if the faces are of infants.
The feature may also not work correctly if you scan an indoor image that
contains no faces, an outdoor image in which the sky is not at the top, or any
image containing bright spots or objects in locations other than the top of your
image.
When I scan to PDF using Epson Scan, my image is cropped or not the right size. What
should I do?
Do the following:
1. Make sure Epson Scan is set to Home or Professional mode and click the button.
2. Under Image Format, click the Options button.

3. Next to Paper Size, click and select Actual Image Size, then click OK.
4. Click OK on the File Save Settings window, then finish scanning.
When I scan film or slides, striped rings appear on the scanned images. What should I do?
A ring-shaped pattern of stripes (called a Newton ring) sometimes appears on scanned images
of transparent materials. This may occur if the film is curled.
Place the film or slides with the base side facing up and preview the film using thumbnail
preview. Then flip the previewed image by clicking the mirroring icon in the Preview window.
DIGITAL ICE does not fix my photo very well. What should I do?
Try rotating the image 90 or 180 degrees and scan it again.
I am having problems adjusting the scan area in the thumbnail preview of Epson Scan.
What should I do?
Try the following:
oCreate a marquee or adjust the existing marquee to select the area you want to scan.
See Creating a Marquee on a Preview Image for instructions.
oClick Configuration, select the Preview tab, and adjust the thumbnail cropping area
using the Thumbnail Cropping Area slider.
oUse the normal preview and create marquees on the areas you want to scan. See
Adjusting the Color and Other Image Settings for instructions.
Can I set up the product to work like a copy machine?
Yes, you can use your scanner along with a printer connected to your computer just like you
would use a copy machine. See Using the Scanner as a Copier for instructions.

How do I scan a multi-page document into one PDF file on my computer?
The easiest way to scan multiple document pages to a PDF file is to press the PDF button on
the scanner. See Scanning to a PDF File Using the PDF Button for instructions.
Using Epson Scan, you can create a PDF file with the following features.
When using Epson Scan, you can create a PDF file with the following features:
oScanning multiple document pages into a single PDF file: You can scan multiple
document pages and save them in a single PDF file.
oCreating a searchable PDF file: You can create a PDF file with search functionality, so
that you can look for words in the file. (This feature is available in Windows only.)
oSpecifying the number of pages in a single PDF file: You can specify the maximum
number of pages that can be included in one PDF file. For example, if you are scanning a
20-page document, and specify the page number to be included in one PDF as 4, 5 PDF
files are automatically created.
Note: You need ABBYY FineReader that came with your scanner to use some of these features. If
you have installed your scanning software as described in the Start Here sheet, it has already
been installed. (ABBYY FineReader may not be available in some countries.)
See one of these sections to start scanning to a PDF file.
Scanning to a PDF File Using the PDF Button
oFull Auto Mode: Select PDF as the Image Type setting in the File Save Settings window.
See Scanning in Full Auto Mode for instructions. If you want to scan multiple document
pages into one PDF serially, change the scan mode to Office Mode, Home Mode or
Professional Mode. See Changing the Scan Mode for instructions.
oOffice Mode: Scanning to a PDF File in Office Mode.
oHome Mode: Scanning to a PDF File in Home Mode.
oProfessional Mode: Scanning to a PDF File in Professional Mode.
How do I uninstall and reinstall the product software?
Follow the steps under Uninstalling Your Scanning Software, then reinstall it as described on the
Start Here sheet.
How do I decide which scanning resolution to select when scanning?
You can select a specific Resolution setting for your images. Keep in mind that higher resolution
settings increase scanning time, so do not select a higher resolution than you need. See the
following table to reference the appropriate setting to use so that you do not have to take more
tome than necessary.
What you will do with
the scanned image
Suggested scan resolution

Send via e-mail,
upload to web, or
view only on the
screen
96 to 150 dpi
Print or convert to
editable text (OCR)
300 to 400 dpi
Searchable PDF
200 to 400 dpi
Print using ink jet
printer with normal
quality
150 dpi (Color or Grayscale)
360 dpi (Black & White)
Print using ink jet
printer with high
quality
300 dpi (Color or Grayscale)
720 dpi (Black & White)
Print using page
printer
200 dpi (Color or Grayscale)
600 dpi (Black & White)
Fax
200 dpi
Enlarge adter
scanning at 100%
Increase Resolution setting by same
amount you will increase image size
after scanning.
For example, if the resolution is 300
dpi, but you will increase the image
size to 200%, change the resolution
setting to 600 dpi.
To select the resolution setting, see one of these sections.
oFull Auto Mode: Selecting the Resolution in Full Auto Mode
oHome Mode: Selecting the Resolution in Home Mode
oOffice Mode or Professional Mode: Selecting the Resolution in Office Mode or
Professional Mode
How can I obtain the latest product software for Windows or my Mac?
See the Downloads tab on the product support page for your product.
Can my product be networked?
No, the scanner does not support scanning over a network.

How can I get a replacement Scanner software CD for my product?
You can download the Epson scanner driver and Epson Scan software from the Downloads tab
for your product.
Note: Any extra third-party software that came with the product is available only on the CD.
If you wish to obtain a replacement copy of the Scanner software CD (stock permitting), please
contact our Driver Fulfillment department at 562-276-4367 (US) or 905-709-3839 (Canada). A
charge for shipping and handling plus any applicable taxes may apply.
When I scan using Epson Scan, the preview window is in landscape view. How can I
change it to portrait view?
Do the following:
1. Launch Epson Scan.
2. Click the Configuration button at the bottom of the window.
3. Click the Preview tab, then click Preview image rotation.
4. Click OK. If you have an image in the preview window, the orientation should change
automatically.
I can't scan multiple document pages into a single PDF. What should I do?
If you are using the Scanner Driver and Epson Scan Utility v2.92a or earlier, the ability to scan
multiple pages to a single PDF is not supported. This feature is supported when using the
Scanner Driver (which is sometimes shown as TWAIN Driver) and Epson Scan Utility v3.04a or
higher. Check your product's Downloads tab to make sure you're using the latest version.
When I try to scan using Epson Scan, I see a message Unable to write to file. What should
I do?
Do the following:
1. Open Epson Scan and select Home Mode, Office Mode, or Professional Mode.
2. Click the Configuration button at the bottom center of the screen.
3. Select the Other tab and verify the drive letter next to Work Area (C: is the default).
4. If the Work Area is set to C:, choose another drive (if one is available) or skip to step 6 (if
no other drive is available).
5. Try scanning again. If the same error occurs, set the Work Area back to C: and close
Epson Scan.
6. Close all applications.
7. Open Windows Explorer and browse to the Temp folder.
Windows XP: C\Documents and Settings\user name\Local Settings\Temp
Windows Vista and Windows 7: C:\Users\user name|AppData\Local\Temp
8. Highlight all files and folders in the Temp folder and delete them.
9. Restart the computer, open Epson Scan and try scanning again.

When I try to install the Epson Scan driver, I see a message Could not copy file, please
check setup disk and run setup disk again. What should I do?
Do the following:
1. Close all applications.
2. Open Windows Explorer and browse to the Temp folder.
Windows XP: C\Documents and Settings\user name\Local Settings\Temp
Windows Vista and Windows 7: C:\Users\user name|AppData\Local\Temp
3. Highlight all files and folders in the Temp folder and delete them.
4. Restart the computer.
5. Open Windows Explorer and browse to the Temp folder. Verify that all the files have
been removed.
Note: If files still remain in the Temp folder, check for Setup.exe and Setup.ini and
remove them.
6. Reinstall Epson Scan.
I can no longer preview my scans. What should I do?
Do the following:
1. Open EPSON Scan and select Home or Professional mode.
2. Click the Configuration button.
3. Select the Other tab, then click Reset All.
I see the message Image size is too large. What should I do?
EPSON Scan Professional Mode has a maximum pixel count of 21000 x 30000. You must reduce
the Resolution, Scale, or Document Size to scan the image.
My Microsoft Office 2013 applications crash in Windows after I installed my Epson
product software. What should I do?
You'll need to update the ABBYY FineReader software. ABBYY FineReader installs a Microsoft
Office Integration add-in which is not compatible with Microsoft Office 2013.
1. Open ABBYY FineReader, select Help, then select Check for Updates Now.

2. If an update is available, a web page should appear. Click Download update. Make a
note of the file name and save location so you can easily retrieve it later. If an update is
not available, please contact Epson Support.
3. Close ABBYY FineReader.
4. Do one of the following to uninstall ABBYY FineReader:
Windows 8: Navigate to the Start screen, right-click the screen, and select All
apps. Select Control Panel > Programs and Features. Select the uninstall option
for ABBYY FineReader, then select Uninstall/Change.
Windows (other versions): Click or Start, and select Control Panel >
Add/Remove Programs or Uninstall a program. Select ABBYY FineReader, click
Change/Remove, then follow the on-screen instructions to remove the
software.
5. Double-click the file you downloaded in step 2. Follow the on-screen instructions to
install the ABBYY FineReader update.
6. Open a Microsoft Office 2013 application and check if the problem is resolved.
If the problem is gone, you're done.
If you still have a problem, please contact Epson Support.