Epson DS-730 User manual

User's Guide
Product Features
Scanner Basics
Specications of Originals and Placing
Originals
Preparing to Scan over a Network
Basic Scanning
Maintenance
Solving Problems
NPD6293-01 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.

Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
and Windows
®
are registered trademarks of Microso Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Contents
Copyright
Trademarks
About This Manual
IntroductiontotheManuals...................8
MarksandSymbols.........................8
DescriptionsUsedinthisManual...............8
OperatingSystemReferences..................8
Important Instructions
SafetyInstructions.........................11
RestrictionsonCopying.....................12
Product Features
ree Elements of a Network Scanner that are
UsefulforBusiness.........................14
Paper Protection to Reduce Damage to the
Originals................................14
NoticationofDirtontheSensor..............15
Scanner Basics
PartNamesandFunctions...................17
ControlPanel............................ 19
ButtonsandLight....................... 19
GuidetotheLCDScreen..................19
InformationonApplications..................21
Application for Scanning Documents
(Document Capture Pro / Document Capture). . 21
Application for Controlling the Scanner
(EpsonScan2)..........................22
Application for Using the Scanner rough a
Server (Document Capture Pro Server). . . . . . . . 22
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 22
Application for Conguring Scanner
Operations(WebCong)..................23
Application for Setting up the Device on a
Network(EpsonNetCong)................24
Soware for Managing Devices on the
Network(EpsonDeviceAdmin).............25
Application for Creating Driver Packages
(EpsonNetSetupManager).................25
Option Items and Consumables Information. . . . . . 25
CarrierSheetCodes......................25
RollerAssemblyKitCodes.................26
CleaningKitCodes...................... 26
Specications of Originals and
Placing Originals
Specications ofOriginals................... 28
General Specications for Originals being
Scanned.............................. 28
Types of Originals that Require Attention. . . . . . 31
Types of Originals that Must Not be Scanned. . . .32
PlacingOriginals..........................33
StandardSizeOriginals................... 33
LongPaper............................ 38
PlasticCards...........................41
LaminatedCards........................44
LargeSizeOriginals......................46
IrregularShapedOriginals.................49
Photographs........................... 51
Envelopes.............................54
MixtureofOriginals......................57
Preparing to Scan over a Network
ConnectingtheScannertotheNetwork......... 62
Conguring aMailServer................... 62
MailServerSettingItems..................63
CheckingaMailServerConnection..........63
SettingaSharedNetworkFolder...............65
CreatingtheSharedFolder.................65
MakingContactsAvailable...................80
ContactsCongurationComparison..........81
Registering a Destination to Contacts using
WebCong............................81
Registering Destinations as a Group Using
WebCong............................83
BackingUpandImportingContacts..........83
Export and Bulk Registration of Contacts
UsingTool.............................84
UsingDocumentCaptureProServer........... 86
SettingServerMode......................86
RegisteringPresetorQuickSendButtons........87
EmailSettings..........................88
FileSettings............................88
ScanSettings...........................88
PDFSettings...........................90
4

Basic Scanning
Scanning Using the Scanner’s Control Panel. . . . . . 92
ScanningUsingQuickSendButtons..........92
ScanningUsingPresetSettings..............93
ScanningOriginalstoaComputer........... 93
ScanningUsingWSD.....................94
ScanningfromaComputer...................96
Scanning Using Document Capture Pro
(Windows)............................ 96
Scanning Using Document Capture (Mac OS). . 103
ScanningUsingEpsonScan2..............109
Advanced Scanning
SettingaJob.............................115
Creating and Registering a Job (Windows). . . . .115
Creating and Registering a Job (Mac OS). . . . . . 121
Enabling a Job to Run from the Control Panel
(ButtonAssignment)....................122
Scanning Dierent Sizes or Types of Originals
One by One (Automatic Feeding Mode). . . . . . . . 124
Various Scanning Settings for Document
CapturePro(forWindowsOnly)............. 126
Dividing documents using a specied
numberofpages........................127
Dividing documents using blank sheets of paper130
Creating and saving folders using the barcode
characterinformation....................133
Creating two levels of folders using two types
ofbarcode............................138
Saving les with le names using the barcode
characterinformation....................142
Creating and saving folders using OCR
characters............................ 146
Saving les with le names using OCR
characters............................ 151
Creating and saving folders for each form. . . . . 158
Menu Options on the Control Panel
Computer..............................164
EditJob..............................164
QuickSend/Preset........................164
WSD..................................165
DeviceInformation.......................165
ScannerMaintenance......................166
Settings................................166
BasicSettings..........................166
ScannerSettings........................167
DocumentCapturePro.................. 169
SystemAdministration...................169
RollerReplacementAlertSetting............170
RegularCleaningAlertSettings............ 170
NetworkStatus.........................170
Maintenance
CleaningOutsidetheScanner................172
CleaningInsidetheScanner.................172
ReplacingtheRollerAssemblyKit.............177
ResettingtheNumberofScans...............181
EnergySaving...........................182
TransportingtheScanner...................182
UpdatingApplicationsandFirmware..........183
UpdatingFirmwareUsingWebCong....... 184
Solving Problems
ScannerProblems........................ 186
Checking Error Messages on the Control Panel. 186
eScannerDoesNotTurnOn............ 186
Forgot Your Administrator's Password. . . . . . . .187
Problems when Preparing Network Scanning. . . . 187
HintstoSolvingProblems.................187
CannotAccessWebCong................187
ProblemsStartingScanning.................188
CannotStartScanningfromComputer.......188
Cannot Save Scanned Images to the Shared
Folder...............................192
Cannot Send Scanned Images to an Email. . . . . 193
PaperFeedingProblems....................194
Multiple Originals Are Fed (Double Feed). . . . . 194
Removing Jammed Originals from the Scanner. 194
e Original Jams in the Scanner Frequently. . . 196
Paper Protection Does not Work Correctly. . . . 196
eOriginalsGetDirty..................196
Scanning Speed Slows Down when Scanning
Continuously..........................197
ScanningTakesaLongTime...............197
ScannedImageProblems...................197
Straight Lines Appear when Scanning from
ADF................................ 197
GlassDirtAlertDoesNotDisappear.........198
Colors Are Uneven in the Scanned Image. . . . . 198
Expanding or Contracting the Scanned Image. . 198
Oset Appears in the Background of Images. . . 199
ScannedImageorTextisBlurred........... 199
Moiré Patterns (Web-Like Shadows) Appear. . . 200
5

e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................200
CharacterisnotRecognizedCorrectly........201
Cannot Solve Problems in the Scanned Image. . 201
UninstallingandInstallingApplications........ 202
UninstallingYourApplications.............202
InstallingYourApplications...............203
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been
ConnectedtotheNetwork..................205
Using a Network Scanner from a Second
Computer............................205
Re-settingtheNetworkConnection........... 206
WhenChangingtheComputer.............206
Changing the Connection Method to the
Computer............................206
CheckingtheNetworkConnectionStatus.......207
Checking the Network Connection Status
fromtheControlPanel...................207
Checking the Network of the Computer
(Windowsonly)........................207
Administrator Information
Connect the Scanner to the Network Manually. . . 210
BeforeMakingNetworkConnection.........210
Connecting to the Network Using a Static IP
Address..............................211
Introduction of Product Security Features. . . . . . . 212
AdministratorSettings.....................212
ConguringtheAdministratorPassword......212
ControllingthePanelOperation............213
Logging on to the Scanner as an Administrator. 216
DisablingtheExternalInterface.............. 217
MonitoringaRemoteScanner................217
Checking Information for a Remote Scanner. . . 217
Receiving Email Notications When Events
Occur...............................218
BackingUptheSettings....................219
Exportthesettings......................219
Importthesettings......................219
AdvancedSecuritySettings..................220
Security Settings and Prevention of Danger. . . . 220
ControllingUsingProtocols...............221
UsingaDigitalCerticate.................224
SSL/TLS Communication with the Scanner. . . . 229
Encrypted Communication Using IPsec/IP
Filtering..............................231
Connecting the Scanner to an IEEE802.1X
Network............................. 241
SolvingProblemsforAdvancedSecurity......243
Technical Specications
General Scanner Specications...............250
NetworkSpecications.....................251
Ethernet Specications...................251
NetworkFunctionsandIPv4/IPv6.......... 251
SecurityProtocol.......................251
UsingPortfortheScanner..................251
DimensionsandWeightSpecications......... 252
ElectricalSpecications.................... 253
ScannerElectricalSpecications............253
AC Adapter Electrical Specications.........253
EnvironmentalSpecications................254
SystemRequirements......................254
Standards and Approvals
Standards and Approvals for European Models. . . 256
Standards and Approvals for U.S. Models. . . . . . . .256
Where to Get Help
TechnicalSupportWebSite..................258
ContactingEpsonSupport..................258
BeforeContactingEpson................. 258
HelpforUsersinEurope..................258
HelpforUsersinTaiwan..................258
HelpforUsersinSingapore............... 259
Help for Users in ailand................ 259
HelpforUsersinVietnam................ 260
HelpforUsersinIndonesia................260
HelpforUsersinHongKong..............262
HelpforUsersinMalaysia................ 262
HelpforUsersinIndia...................263
HelpforUsersinthePhilippines............263
6

About This Manual
IntroductiontotheManuals...........................................8
MarksandSymbols..................................................8
DescriptionsUsedinthisManual....................................... 8
OperatingSystemReferences...........................................8

Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
About This Manual > Operating System References
8

❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, and OS X Yosemite.
About This Manual > Operating System References
9

Important Instructions
SafetyInstructions................................................. 11
RestrictionsonCopying............................................. 12

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
11

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions > Restrictions on Copying
12

Product Features
ree ElementsofaNetworkScannerthatareUsefulforBusiness...............14
PaperProtectiontoReduceDamagetotheOriginals........................ 14
Notication ofDirtontheSensor...................................... 15

Three Elements of a Network Scanner that are Useful
for Business
is scanner is a network scanner which has three elements, “Computerless”, “Share”, and “Secure”.
“Computerless”
You can send scanned images to selected destination (such as a network folder or email) simply by operating the
scanner's control panel without having to use a computer.
Note:
“Scanning Using the Scanner’s Control Panel” on page 92
“Share”
You can check the scanning settings on the color LCD screen built into the scanner.
By registering frequently used scanning settings as presets, you can perform scanning easily by selecting a preset
name. is feature is useful when sharing the scanner with more than one person.
“Secure”
You can register the destination settings to the Preset and (Quick Send) buttons. You can prevent mistakes by
checking the destination on the LCD screen before sending.
Note:
“Registering Preset or Quick Send Buttons” on page 87
Paper Protection to Reduce Damage to the Originals
is scanner comes with a paper protection feature. is feature reduces damage to originals by stopping scanning
when it detects a feeding error, such as when scanning stapled documents by mistake.
Product Features > Paper Protection to Reduce Damage to the Originals
14

Notication of Dirt on the Sensor
is scanner can detect dirt on the scanning sensor, and noties you that you need to clean the sensor before dirt
can cause lines in the scanned images.
You can easily keep the sensor clean, and avoid a decline in image quality.
Product Features > Notication of Dirt on the Sensor
15

Scanner Basics
PartNamesandFunctions............................................17
ControlPanel.....................................................19
InformationonApplications..........................................21
OptionItemsandConsumablesInformation..............................25

Part Names and Functions
Front
AControl panel Indicates the scanner’s status and allows you to make scanning
settings.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
When removing the input tray, slide the hooks that are on both
ends at the back, and then pull out the input tray.
DInput tray extension
EADF (Automatic Document Feeder) Feeds loaded originals automatically.
FOutput tray Holds originals ejected from the scanner. Pull out the output tray
extension to the length of the originals.
GOutput tray extension
HStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
Scanner Basics > Part Names and Functions
17

Rear
ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CLAN port Connects a LAN cable.
DDC inlet Connects the AC adapter.
Inside
AScanner cover Pull the lever and open the scanner cover when cleaning inside the
scanner and removing jammed paper.
BPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
CSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 172
&“Replacing the Roller Assembly Kit” on page 177
Scanner Basics > Part Names and Functions
18

Control Panel
Buttons and Light
ATurns the scanner on or o.
Do not turn o the scanner while the light is ashing because the scanner is operating or processing a job.
BUses the Quick Send feature.
You can send scanned image to a destination that has been pre-congured in Web Cong. You can assign
a network folder or an email address as the destination.
CDisplays the home screen.
DDisplays menus and messages.
EDisplays the help screen.
You can check how to solve problems and how to load originals.
FUse the
u d l r buttons to highlight an item, and then press the OK button to open the selected menu
or to make settings.
G❏Cancels scanning or the current operation.
❏Exits Automatic Feeding Mode.
❏Clears setting changes on the Edit Job screen.
H❏Starts scanning.
❏Press this when cleaning the inside of the scanner.
IReturns to the previous screen.
Guide to the LCD Screen
Menus and messages are displayed on the LCD screen. Select a menu or setting by pressing the u d l r buttons.
Scanner Basics > Control Panel > Guide to the LCD Screen
19

Guide to the Home Screen
e following icons and menus are displayed on the home screen.
AThis icon indicates that you are on the home screen.
BDisplays the network connection status.
CThis icon indicates whether or not the DFDS Function (Double Feed Detection Skip Function) feature is enabled. When
enabled, the icon changes to .
Skips double feed detection once and continues scanning. Enable this to scan originals that are detected as double
feeds, for example plastic cards or envelopes.
D
This icon indicates whether or not the Slow feature is enabled. When enabled, the icon changes to .
Slows down the scanning speed. Enable this to scan originals that are likely to jam, for example thin paper.
EFunction icons and names are displayed as menu icons.
FWhen
l and r are displayed, you can use them to scroll right or left.
GDisplays available buttons.
In this example, you can go to the selected menu by pressing the OK button.
Related Information
&“Menu Options on the Control Panel” on page 163
Viewing Guidance Animations
You can watch animated guides that explain how to maintain the scanner, replace the rollers, place various kind of
originals, and so on.
❏Press the button on the scanner to display the help screen. Select How To, and then select the items that you
want to view.
Scanner Basics > Control Panel > Guide to the LCD Screen
20