Epson WorkForce ES-500W II User manual

User's Guide
Product Features
Scanner Basics
Specications of Originals and Placing
Originals
Network Settings
Scanning
Maintenance
Solving Problems
NPD6415-00 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2020 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.

Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
, Windows
®
, and Windows Vista
®
are registered trademarks of Microso Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏Adobe, Adobe Reader, and Acrobat are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏Wi-Fi, Wi-Fi Alliance, and Wi-Fi Protected Access (WPA) are registered trademarks of the Wi-Fi Alliance. Wi-
Fi Protected Setup, and WPA2 are trademarks of the Wi-Fi Alliance.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Contents
Copyright
Trademarks
About This Manual
IntroductiontotheManuals...................8
MarksandSymbols.........................8
DescriptionsUsedinthisManual...............8
OperatingSystemReferences..................8
Important Instructions
SafetyInstructions.........................11
RestrictionsonCopying.....................12
Product Features
Supports Epson Smart Panel, an App for Smart
Devices.................................14
Paper Protection to Reduce Damage to the
Originals................................15
NoticationofDirtontheSensor..............15
Double-Feed Detection Feature with Selectable
StopTiming..............................15
High-Quality Scanning with Automatic
DocumentDetection.......................16
Scanner Basics
PartNamesandFunctions...................18
ButtonsandLightsontheControlPanel.........20
Buttons...............................20
Lights................................21
ErrorIndicators.........................22
InformationonApplications..................23
Application for Scanning from a Computer
(EpsonScanSmart)...................... 23
Application for Scanning Documents from a
SmartDevice(EpsonSmartPanel)...........24
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 24
Application for Conguring Scanner
Operations(WebCong)..................24
Application for Setting up the Device on a
Network(EpsonNetCong)................26
Soware for Managing Devices on the
Network(EpsonDeviceAdmin).............26
Application for Creating Driver Packages
(EpsonNetSetupManager).................27
Option Items and Consumables Information. . . . . . 27
CarrierSheetCodes......................27
RollerAssemblyKitCodes.................27
CleaningKitCodes...................... 28
Specications of Originals and
Placing Originals
SpecicationsofOriginals................... 30
General Specications for Originals being
Scanned.............................. 30
Types of Originals that Require Attention. . . . . . 33
Types of Originals that Must Not be Scanned. . . .34
PlacingOriginals..........................35
StandardSizeOriginals................... 35
LongPaper............................ 40
PlasticCards...........................42
LaminatedCards........................46
LargeSizeOriginals......................48
IrregularShapedOriginals.................51
Photographs........................... 54
Envelopes.............................57
MixtureofOriginals......................60
Network Settings
NetworkConnectionTypes.................. 64
Wi-FiConnection.......................64
APModeConnection.................... 64
ConnectingtheScannertotheNetwork......... 65
Making Wi-Fi Settings from the Control Panel. . . . 65
Making Wi-Fi Settings by Push Button Setup
(WPS)................................65
Making Wi-Fi Settings by PIN Code Setup
(WPS)................................66
MakingAPModeSettings................. 67
CheckingtheScanner'sIPAddress.............67
Scanning
ScanningfromaComputer...................69
ScanningUsingEpsonScanSmart............69
Scanning Dierent Sizes or Types of
Originals One by One Continuously
(AutomaticFeedingMode).................73
Scanning from Smart Device (Epson Smart Panel). . 75
4

Useful Features
Setting the Glass Surface Stain Detection Feature. . .77
SettingtheDocumentProtectionFeature........ 78
Setting the Operation When a Double-Feed is
Detected................................79
Maintenance
CleaningOutsidetheScanner.................82
CleaningInsidetheScanner..................82
Resetting the Number of Scans Aer Regular
Cleaning..............................86
ReplacingtheRollerAssemblyKit..............88
Resetting the Number of Scans Aer
ReplacingtheRollers.....................92
EnergySaving............................94
TransportingtheScanner....................95
UpdatingApplicationsandFirmware...........95
UpdatingFirmwareUsingWebCong........96
Updating Firmware without Connecting to
theInternet............................96
Solving Problems
ScannerProblems......................... 99
ScannerLightsIndicateanError.............99
eScannerDoesNotTurnOn.............99
ProblemsStartingScanning..................99
CannotStartScanningfromComputer........99
Cannot Start Scanning from Smart Device. . . . .104
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 106
Multiple Originals Are Fed (Double Feed). . . . . 106
Removing Jammed Originals from the Scanner. 107
e Original Jams in the Scanner Frequently. . . 108
Paper Protection Does not Work Correctly. . . . 109
eOriginalsGetDirty..................109
Scanning Speed Slows Down when Scanning
Continuously..........................109
ScanningTakesaLongTime...............109
ScannedImageProblems...................110
Straight Lines Appear when Scanning from
ADF................................ 110
GlassDirtAlertDoesNotDisappear.........110
Colors Are Uneven in the Scanned Image. . . . . 110
Expanding or Contracting the Scanned Image. . 111
Oset Appears in the Background of Images. . . 111
ScannedImageorTextisBlurred........... 112
Moiré Patterns (Web-Like Shadows) Appear. . . 113
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................113
CharacterisnotRecognizedCorrectly........113
Cannot Solve Problems in the Scanned Image. . 114
Uninstalling and Installing Applications. . . . . . . . 115
UninstallingYourApplications.............115
InstallingYourApplications...............116
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been
ConnectedtotheNetwork..................118
Using a Network Scanner from a Second
Computer............................118
Using a Network Scanner from a Smart Device. 119
Re-settingtheNetworkConnection........... 119
WhenReplacingtheWirelessRouter.........119
WhenChangingtheComputer.............120
Changing the Connection Method to the
Computer............................120
Making Wi-Fi Settings from the Control Panel. .121
CheckingtheNetworkConnectionStatus.......121
Checking the Network Status Using Network
Light................................121
Checking the Network of the Computer
(Windowsonly)........................121
Disabling the Network Setting from the Control
Panel..................................122
Restoring the Network Settings from the
ControlPanel............................123
Administrator Information
ConnectingtotheNetwork..................125
BeforeMakingNetworkConnection.........125
Connecting to the Network Using a Static IP
Address..............................126
Introduction of Product Security Features. . . . . . . 127
AdministratorSettings.....................127
ConguringtheAdministratorPassword......127
Logging on to the Scanner from a Computer. . . 128
MonitoringaRemoteScanner................128
Checking Information for a Remote Scanner. . . 128
Receiving Email Notications When Events
Occur...............................129
BackingUptheSettings....................132
Exportthesettings......................132
Importthesettings......................133
5

AdvancedSecuritySettings..................134
Security Settings and Prevention of Danger. . . . 134
ControllingUsingProtocols...............135
UsingaDigitalCerticate.................137
SSL/TLS Communication with the Scanner. . . . 143
Encrypted Communication Using IPsec/IP
Filtering..............................144
Connecting the Scanner to an IEEE802.1X
Network............................. 155
SolvingProblemsforAdvancedSecurity......157
Technical Specications
GeneralScannerSpecications...............166
Network Specications.....................167
Wi-FiSpecications.....................167
NetworkFunctionList...................167
SecurityProtocol.......................167
UsingPortfortheScanner..................167
DimensionsandWeightSpecications......... 168
ElectricalSpecications.................... 168
ScannerElectricalSpecications............168
ACAdapterElectricalSpecications.........169
EnvironmentalSpecications................169
SystemRequirements......................170
Standards and Approvals
Standards and Approvals for European Models. . . 172
Standards and Approvals for U.S. Models. . . . . . . .172
Where to Get Help
TechnicalSupportWebSite..................175
ContactingEpsonSupport..................175
BeforeContactingEpson................. 175
HelpforUsersinEurope..................175
HelpforUsersinTaiwan..................175
HelpforUsersinSingapore............... 176
HelpforUsersinailand................176
HelpforUsersinVietnam................ 177
HelpforUsersinIndonesia................177
HelpforUsersinHongKong..............179
HelpforUsersinMalaysia................ 179
HelpforUsersinIndia...................180
HelpforUsersinthePhilippines............180
6

About This Manual
IntroductiontotheManuals...........................................8
MarksandSymbols..................................................8
DescriptionsUsedinthisManual....................................... 8
OperatingSystemReferences...........................................8

Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer to the following
operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
10 operating system
About This Manual > Operating System References
8

❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina, macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, and OS X Yosemite.
About This Manual > Operating System References
9

Important Instructions
SafetyInstructions................................................. 11
RestrictionsonCopying............................................. 12

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
11

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
aect the operation of cardiac pacemakers.
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product
may adversely aect the operation of electrical medical equipment.
❏Do not use this product near automatically controlled devices such as automatic doors or re alarms. Radio
waves from this product may adversely aect these devices, and could lead to accidents due to malfunction.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions > Restrictions on Copying
12

Product Features
SupportsEpsonSmartPanel,anAppforSmartDevices...................... 14
PaperProtectiontoReduceDamagetotheOriginals........................ 15
Notication ofDirtontheSensor...................................... 15
Double-FeedDetectionFeaturewithSelectableStopTiming...................15
High-QualityScanningwithAutomaticDocumentDetection..................16

Supports Epson Smart Panel, an App for Smart
Devices
Epson Smart Panel, an intuitive app for operating smart devices
You can use the Epson Smart Panel to perform the following operations.
❏You can scan from your smart device and save scanned results to your smart device.
❏You can easily upload scanned data to a cloud service.
❏You can easily make Wi-Fi settings by following the guidance provided.
❏You can check the causes and solutions to errors from your smart device.
Related Information
&“Application for Scanning Documents from a Smart Device (Epson Smart Panel)” on page 24
Product Features > Supports Epson Smart Panel, an App for Smart Devices
14

Paper Protection to Reduce Damage to the Originals
is scanner comes with a paper protection feature. is feature reduces damage to originals by stopping scanning
when it detects a feeding error, such as when scanning stapled documents by mistake.
Related Information
&“Setting the Document Protection Feature” on page 78
Notication of Dirt on the Sensor
is scanner can detect dirt on the scanning sensor, and noties you that you need to clean the sensor before dirt
can cause lines in the scanned images.
You can easily keep the sensor clean, and avoid a decline in image quality.
Related Information
&“Setting the Glass Surface Stain Detection Feature” on page 77
Double-Feed Detection Feature with Selectable Stop
Timing
When multiple documents are fed during scanning, the double-feed detection feature will stop scanning. When a
double-feed is detected, you can select between stopping the scan immediately or stopping aer ejecting the
document.
Product Features > Double-Feed Detection Feature with Selectable Stop Timing
15

For example, when scanning slips attached to sheets of paper, selecting Aer Eject detects a double-feed and stops
aer ejecting the paper, but allows you to continue scanning.
Related Information
&“Setting the Operation When a Double-Feed is Detected” on page 79
High-Quality Scanning with Automatic Document
Detection
You can set Color/Black & White automatic detection as well as Color/Grayscale automatic detection according to
the document and application being used.
When set to Color/Grayscale automatic detection, you can attain high-quality images by scanning monochrome
documents that include gures and tables in grayscale.
Color/Black & White
Color/Grayscale
Product Features > High-Quality Scanning with Automatic Document Detection
16

Scanner Basics
PartNamesandFunctions............................................18
ButtonsandLightsontheControlPanel..................................20
InformationonApplications..........................................23
OptionItemsandConsumablesInformation..............................27

Part Names and Functions
Front
AADF (Automatic Document Feeder) Feeds loaded originals automatically.
BEdge guides Feeds originals straight into the scanner. Slide to the edges of the
originals.
CInput tray Loads originals. Pull out the tray extension if originals are too big
for the input tray. This prevents paper from curling and causing
paper jams.
DInput tray extension
EOutput tray Holds originals ejected from the scanner. Pull out the extension
tray to the length of the originals.
FOutput tray extension
GStopper Prevents ejected originals from falling o the extension tray. Adjust
it to the length of the originals.
Back
Scanner Basics > Part Names and Functions
18

ASecurity slot Inserts a security lock for theft prevention.
BUSB port Connects a USB cable.
CDC inlet Connects the AC adapter.
Inside
ACover open lever Pull the cover open lever and open the scanner cover.
BScanner cover Pull the cover open lever and open the scanner cover when
cleaning inside of the scanner and removing jammed paper.
CPickup roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service number of papers.
DSeparation roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service number of papers.
Related Information
&“Cleaning Inside the Scanner” on page 82
&“Replacing the Roller Assembly Kit” on page 88
Scanner Basics > Part Names and Functions
19

Buttons and Lights on the Control Panel
Buttons
APower button Turns the scanner on or o.
BWi-Fi connect button Press the WPS button on the access point, and then press
the button for more than three seconds to connect to a
Wi-Fi network. See the chapter “Network Settings” for more
details. Press the button to cancel the settings.
CWi-Fi on/o button Press this button for more than three seconds to turn o the
wireless signal. Press again to turn on the signal.
DDouble feed detection skip button Normally, an error occurs when detecting double feeds
when loading envelopes, plastic cards, originals with labels
or stickers, and so on. Press the button before scanning
to skip this error once (one sheet). The light is on when this
is enabled. Follow the steps below to restart scanning when
a double feed error has occurred (the error light ashes).
1. Open the scanner cover, and then remove the originals.
2. Close the scanner cover, and then press the button.
3. Load the originals.
4. Restart scanning by pressing the start button or the
software button.
ESlow mode button Slow down the feeding speed when scanning. The light is on
when this is enabled.
Press this button in the following situations:
❏when originals jam frequently
❏when loading thin originals
Scanner Basics > Buttons and Lights on the Control Panel > Buttons
20