Epygi Quadro4Li Service manual

Quadro4Li Manual II: Administrator's Guide
Edition 1, March 2014
SW Release 5.3.61 and higher

Quadro4Li Manual II: Administrator's Guide
Quadro4Li; (SW Version 5.3.x) 2
Table of Contents
Manual I: see Installation Guide
Step-by-step guide to install and configure Quadro basically.
Manual II: Administrator's Guide
About this Administrator's Guide.............................................................................................................. 4
Quadro’s Graphical Interface ................................................................................................................... 5
Administrator’s Main Page................................................................................................................................................ 5
Recurrent Buttons.......................................................................................................................................................... 6
Recurrent Functional Buttons ............................................................................................................................................ 6
Entering SIP Addresses Correctly....................................................................................................................................... 6
Administrator’s Menus ............................................................................................................................... 7
System Menu ............................................................................................................................................................... 7
System Configuration Wizard......................................................................................................................................... 7
Internet Configuration Wizard......................................................................................................................................... 9
Automatic Provisioning ............................................................................................................................................10
Needed Bandwidth for IP Calls...................................................................................................................................11
System Security Management.......................................................................................................................................11
Status....................................................................................................................................................................13
General Information................................................................................................................................................13
Network Status......................................................................................................................................................14
Lines Status .........................................................................................................................................................15
Memory Status......................................................................................................................................................18
Hardware Status....................................................................................................................................................18
SIP Registration Status............................................................................................................................................18
IP Lines Registration Status ......................................................................................................................................19
License Status ......................................................................................................................................................19
IP Routing Configuration..............................................................................................................................................20
Configuration Management ..........................................................................................................................................22
Legible Configuration Management .............................................................................................................................23
Events ...................................................................................................................................................................23
Time/Date Settings ....................................................................................................................................................26
Mail Settings ............................................................................................................................................................27
SMS Settings ...........................................................................................................................................................28
Firmware Update.......................................................................................................................................................28
Automatic Firmware Update......................................................................................................................................30
Networking Tools ......................................................................................................................................................31
SNMP Settings .........................................................................................................................................................31
Diagnostics..............................................................................................................................................................32
System Logs ........................................................................................................................................................33
Features.................................................................................................................................................................34
Upload Language Pack...............................................................................................................................................35
Update Languages for IP Phones...........................................................................................................................36
User Rights Management ............................................................................................................................................36
Users Menu ................................................................................................................................................................39
Extensions Management .............................................................................................................................................39
User Extension Settings...........................................................................................................................................41
Pickup Group Extension Settings................................................................................................................................48
Call Park Extension Settings .....................................................................................................................................50
Paging Group Extension Settings ...............................................................................................................................51
Attendant Extension Settings.....................................................................................................................................53
Upload Universal Extension Recordings .......................................................................................................................59

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Upload Universal Extension Recordings - Hold music ...............................................................................................59
Extension Codecs ..................................................................................................................................................60
Call Park and Directed Call Park Services ...............................................................................................................61
Receptionist Management............................................................................................................................................61
Extensions Directory ..................................................................................................................................................65
Authorized Phones Database........................................................................................................................................66
Call Back Services .................................................................................................................................................67
Telephony Menu...........................................................................................................................................................69
Call Statistics ...........................................................................................................................................................69
RTP Statistics.......................................................................................................................................................72
FAX Statistics .......................................................................................................................................................73
SIP Settings.............................................................................................................................................................73
Host aliases for SIP ................................................................................................................................................74
Generate And Install New CA Root Certificate ................................................................................................................74
RTP Settings............................................................................................................................................................74
NAT Traversal Settings ...............................................................................................................................................75
Line Settings............................................................................................................................................................78
IP Line Settings.....................................................................................................................................................78
Supported SIP Phones .........................................................................................................................................80
Manage IP Phones Templates ...............................................................................................................................80
IP Phones Logo...................................................................................................................................................81
Programmable Keys Configuration.........................................................................................................................81
ISDN Settings ..........................................................................................................................................................82
Gain Control ............................................................................................................................................................87
SIP Tunnel Settings ...................................................................................................................................................87
Call Routing.............................................................................................................................................................89
Local AAA Table....................................................................................................................................................96
Global Speed Dial Directory......................................................................................................................................97
Allowed Characters and Wildcards..............................................................................................................................98
Best Matching Algorithm ..........................................................................................................................................99
VoIP Carrier Wizard .................................................................................................................................................101
RADIUS Client Settings.............................................................................................................................................103
Voice Mail Common Settings ......................................................................................................................................104
Dial Plan Settings....................................................................................................................................................105
3PCC Settings........................................................................................................................................................105
Key System Emulation..............................................................................................................................................105
Key System Advanced Configuration ................................................................................................................................109
RTP Streaming Channels ..........................................................................................................................................109
Class of Service....................................................................................................................................................110
Internet Uplink Menu....................................................................................................................................................112
PPP/ PPTP Settings.................................................................................................................................................112
Advanced PPP Settings.........................................................................................................................................113
VPN Configuration...................................................................................................................................................113
Dynamic DNS Settings..............................................................................................................................................120
Firewall and NAT.....................................................................................................................................................121
Advanced Firewall Settings.....................................................................................................................................121
Filtering Rules ........................................................................................................................................................121
Service Pool.......................................................................................................................................................123
IP Pool .............................................................................................................................................................124
IDS Log................................................................................................................................................................126
Network Menu ...........................................................................................................................................................127
DNS Settings .........................................................................................................................................................127
DNS Server Settings ................................................................................................................................................127
DHCP Server Settings ..............................................................................................................................................128
DHCP Advanced Settings.......................................................................................................................................129
DHCP Settings for the VLAN Interface...........................................................................................................................130
Registration Form .......................................................................................................................................................131

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Administrator’s Additional Features ..................................................................................................................................132
Incoming Call Blocking and Outgoing Call Blocking............................................................................................................132
Voice Mail Profiles ...................................................................................................................................................133
Logout ....................................................................................................................................................................135
Appendix: PBX Services for Quadro’s Administrator..................................................................................136
Appendix: Extension User's Welcome Page .............................................................................................137
Appendix: System Default Values..........................................................................................................138
Administrator Settings ..................................................................................................................................................138
Extension Settings ......................................................................................................................................................142
Appendix: Software License Agreement..................................................................................................143
Manual III: see Extension User's Guide
Describes detailed the menus available for extension users and includes further all call codes at a glance.

Quadro4Li Manual II: Administrator's Guide About this Administrator's Guide
Quadro4Li; (SW Version 5.3.x) 4
About this Administrator's Guide
The Quadro Manual is divided into three parts:
•Manual-I: Installation Guide
gives step-by-step instructions to provision the Quadro IP PBX and configure the phone extensions with the Epygi SIP Server. After successfully
configuring the Quadro IP PBX, users will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access
the Internet from devices connected to the LAN.
•Manual-II: Administrator's Guide explains all Quadro management menus available for administrators only. It includes a list of all System
Default Values.
•Manual-III: Extension User's Guide explains all Quadro management menus available for extension users. A list of all call codes can be found
there, too.
This guide contains many example screen illustrations. Since Quadro IP PBXs offer a wide variety of features and functionality, the example screens
shown may not appear exactly the same for your particular Quadro IP PBX as they appear in this manual. The example screens are for illustrative
and explanatory purposes, and should not be construed to represent your own unique environment.
Quadro’s Graphical Interface describes to the Quadro's graphical user interface and explains all recurrent buttons.
Administrator’s Menus explains the Administrator's management pages according to the menu structure shown on the main page of the Quadro
management.
Administrator’s Additional Features explains some input-options for administrators only that may be selected from the extension user's main
page.
Appendix: PBX Services for Quadro’s Administrator explains PBX features for administrator accessible from the handset.
Appendix: Extension User's Welcome Page includes a form that allows the administrator to inform his extension user with all individually needed
addresses and phone numbers.
Appendix: System Default Values lists all factory defaults.
Appendix: Software License Agreement includes the contract for using Quadro's hardware and software.

Quadro4Li Manual II: Administrator's Guide Quadro’s Graphical Interface
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Quadro’s Graphical Interface
Administrator’s Main Page
When the administrator logs in, the Quadro Management page is displayed with a table of active calls (including information about call peers, call
duration and start time) at the startup. The button Terminate next to each active call is used to terminate the corresponding call. Here the
administrator may access the following settings and perform the actions:
Fig. II-1: Quadro4Li Management
By clicking on System, Users, Telephony, Internet Uplink or Network the administrator may access the following settings in each respective
category and perform actions specific to each category.
System Menu
•System Configuration Wizard
•Internet Configuration Wizard
•System Security Management
•Status
•IP Routing Configuration
•Configuration Management
•Events
•Time/Date Settings
•Mail Settings
•SMS Settings
•Firmware Update
•Networking Tools
•SNMP Settings
•Diagnostics
•Features
•Upload Language Pack
•User Rights Management
Telephony Menu
•Call Statistics
•SIP Settings
•RTP Settings
•NAT Traversal Settings
•Line Settings
•ISDN Settings
•Gain Control
•SIP Tunnel Settings
•Call Routing
•VoIP Carrier Wizard
•RADIUS Client Settings
•Voice Mail Common Settings
•Dial Plan Settings
•3PCC Settings
•Key System Emulation
•RTP Streaming Channels
•Class of Service
Internet Uplink Menu
•PPP/ PPTP Settings
•VPN Configuration
•Dynamic DNS Settings
•Firewall and NAT
•Filtering Rules
•IDS Log
Users Menu
•Extensions Management
•Receptionist Management
•Extensions Directory
•Authorized Phones Database
Network Menu
•DNS Settings
•DNS Server Settings
•DHCP Server Settings
•DHCP Settings for the VLAN
Interface
Registration Form
(in menu tree only)
Logout
The functional button Renew Wan IP Address appears on the administrator’s main Quadro Management page if the Quadro device acts as a
DHCP client. The Renew WAN IP Address button is used to obtain a new WAN IP address in case, e.g., the Quadro moves to another network.
The functional button Establish Your Internet Connection Now respectively Terminate Your Internet Connection Now occurs on the Quadro
Management page if PPPoE is used as WAN interface protocol.
The link Please Check Your Pending Events will be displayed on the administrator Main Menu page if new system events exist. The link leads to
the Events page that can be also accessed from the System menu.
The list of Users currently logged into the system is seen in the lower right corner of the Administrator's Main Menu. Information about IP address
user accessed Quadro GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current
version of the Quadro's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed
during that time, user will be automatically moved to the Login page and will be requested to login again.

Quadro4Li Manual II: Administrator's Guide Administrator’s Menus
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Recurrent Buttons
Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons.
Button Description Button Description
This button leads back to the previous
page of a fixed sequence of pages (used
mainly in wizards).
This button returns you to the page you were
previously on.
This button leads forward to the next page
of a fixed sequence of pages (used mainly
in wizards).
This button confirms an operation you started
before.
This button discards the latest not yet
confirmed entries.
This button confirms an operation you chose
before.
This is the last button of a fixed sequence
of pages that completes and saves the
entries of an entire sequence.
This button discards an operation you chose
before.
This butto
n opens the help page
belonging to the currently active Quadro
management page. This button saves the settings modified on the
currently active management page.
This button opens a window where the last
inserted IP addresses are listed. It allows
the user to make a quick selection of an IP
address that has been previously used.
This will avoid the user needing type it
again. The clipboard can hold up to 10 IP
addresses and a new IP address will
replace the oldest one from the list.
This button opens a window where the last
inserted SIP addresses are listed. It allows the
user to make a quick selection of an IP address
that has been previously used. This will avoid
the user needing type it again. The clipboard
can hold up to 10 SIP addresses and a new
SIP address will replace the oldest one from the
list.
Recurrent Functional Buttons
In connection with the tables, the following are the few buttons you will see:
Functional Button Description
Add Allows adding a new record to the displayed table. A new page will be displayed to enter any new settings.
Edit Allows modifying the settings of the record selected by a checkbox. Normally only one (1) record may be selected. A new
page will be displayed to enter the modified settings.
Delete Deletes the selected entry(s) of a table. A warning message will ask for confirmation before deleting an existing entry.
Select All Selects all table entry(s) for example for further deletion.
Inverse Selection Inverses (opposites) an existing selection of table entry(s). If no entries are selected, clicking the button will select all
records.
Refresh in... May be shown in the upper right corner of a page. It displays the number of seconds remaining until the next refresh of the
page will occur. It may be used to reload the page manually.
Most of the tables offer the option to sort the entries in ascending or descending order by clicking the headings of the columns. A small arrow next to
the column heading indicates the direction of sorting - upward or downward. The entries of the table can be selected by using the corresponding
checkboxes in order to edit or delete them.
Entering SIP Addresses Correctly
Calls over IP are implemented based on Session Initiating Protocol (SIP) on the Quadro. When making a call to a destination that is somewhere on
the Internet, a SIP address must be provided.
SIP addresses needs to be specified in one of the following formats:
“display name” <username@ipaddress:port>
“display name” <username@ipaddress>
username@ipaddress:port
username@ipaddress
username
The display name and the port number are optional parameters in the
SIP address. If a port is not specified, 5060 will be set up as the default
one. The range of valid ports is between 1024 and 65536.
A flexible structure of wildcards is allowed. In comparison with a
wildcard, the “?” character stands for only one unknown digit and the “*”
character stands for any number of any digits.
For your convenience, the following combinations can be used:
•*@ipaddress - any user from the specified SIP server
•username@* - a specified user from any SIP server
•*@* - any user from any SIP server
Please Note: Wildcards are available for caller addresses only. No
wildcard characters are allowed for called party addresses. Exceptions
are addresses in the Supplementary Addresses table that are used by
Outgoing Call Blocking and Hiding Caller Information Settings
services. To use “*” and “?” alone (as non wildcard characters), use “\*”
and “\?” correspondingly.

Quadro4Li Manual II: Administrator's Guide Administrator’s Menus
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Administrator’s Menus
System Menu
Fig. II-1: System Menu in Dynamo theme
Fig. II-2: System Menu in Plain theme
System Configuration Wizard
The System Configuration Wizard allows the administrator to define the Quadro’s Local Area Network settings and to specify regional configuration
settings to make Quadro operational in its LAN. The System Configuration Wizard MUST be run upon Quadro's first startup to make sure that it
works properly in its network environment. The Wizard allows navigating through the following basic configuration parameters and settings:
•System Configuration (see below)
•DHCP Settings for the LAN Interface
•Regional Settings and Preferences (see below)
•Emergency Codes and PSTN Access Codes Settings (see below)
DHCP Settings for the LAN are described in the chapters
below. The LAN configuration and regional settings will be
described later in this chapter.
Please Note: It is strongly recommended to leave the
factory default settings if their meanings are not fully
clear to the administrator.
Fig. II-3: System Configuration Wizard - Start page

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The System Configuration page contains the host name, IP
address and Subnet Mask information about the Quadro LAN
interface
. These settings make Quadro available to the
internal network.
The System Configuration
page offers the following input
options:
Host Name requires a host name for the Quadro device.
Domain Name requires the LAN side domain name which
the Quadro belongs to.
IP Address requires the Quadro host address for the LAN
interface.
Subnet Mask requires the Quadro hosts’ Subnet Mask.
Fig. II-4: System Configuration Wizard - System Configuration page
The Regional Settings and Preferences are used to select
settings specific to the location of the Quadro. This is
important for the functionality of the voice subsystem.
The Regional Settings and Preferences page has two drop
down lists to select the Location
(country) and a
corresponding Timezone.
Quadro will support Daylight
Savings (DST) correction if it is available for the selected time
zone.
This page also has a manipulation radio button group to
choose:
•System Language – selection is available only when
the custom Language Pack has been uploaded and it
is used to enable custom language for system voice
messages or returning back to the default language
English.
•GUI Theme - selection used to select the GUI theme
style of the web based configuration pages.
The Choose Theme on Login
checkbox indicates whether
the GUI theme selection radio buttons should be displayed
on the Quadro Login page.
Selecting the checkbox will allow
users to choose the GUI theme before logging into the
Quadro. Leaving the checkbox unselected will require the
administrator to run the System Configuration Wizard to
change the theme.
Fig. II-5: System Configuration Wizard - Regional Settings page
The Emergency Codes and PSTN Access Codes Settings
are used to configure the emergency dial plan.
The Emergency Codes text field requires the PSTN
numbers of the emergency or lifeline services. Multiple
emergency codes, separated by commas, can be inserted in
this field. For each emergency code, a routing pattern will be
generated in the Call Routing Table, which will allow faster
and easier calls to emergency destinations.
The PSTN Access Code drop
down list allows you to select
the prefix code for accessing the PSTN line in the routing
mode. Dialing the digits inserted in this text field will provide
the PSTN dial tone when dialed from the handset.
Fig. II-6: System Configuration Wizard - Emergency Codes and PSTN Codes Settings page

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Internet Configuration Wizard
The Internet Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust Quadro’s connectivity with an
external network. The Internet Configuration Wizard MUST be run for Quadro to be connected to the Internet.
All the settings of the Internet Configuration Wizard are
described in the chapters below except those for the IP settings,
which will be described in this chapter.
Please Note: It is strongly recommended not to change the
factory default settings if their meanings are not fully clear
to an administrator.
Fig. II-7: Internet Configuration Wizard - Start page
The Wizard allows navigating through the following basic configuration parameters and settings:
•Uplink configuration (see below)
For WAN Interface protocol PPPoE:
•PPP/ PPTP Settings
•WAN Interface Configuration (see below)
•DNS Settings
For WAN Interface protocol PPTP:
•WAN IP Configuration (see below)
•PPP/ PPTP Settings
•WAN Interface Configuration (see below)
• DNS Settings
For WAN Interface protocol Ethernet:
•WAN IP Configuration
•WAN Interface Configuration (see below)
•DNS Settings
The Switch to Auto Provisioning link moves you to the Automatic Provisioning page where Quadro can be configured automatically.
The Uplink Configuration page allows you to select the Quadro‘s
WAN interface connection type and its bandwidth settings. These
settings will make Quadro available to the external network.
Depending on the Uplink Interface Protocol selection, the page
following the Uplink Configuration page is different. Thus if
PPPoE is selected, the next page will be PPP Configuration, while
selecting Ethernet will bring up the WAN IP Configuration page.
The Uplink Configuration page offers the following components:
The WAN Interface Protocol radio buttons are used to choose the
protocol depending on the requirements of the ISP (Internet Service
Provider):
PPPoE - turns on the PPP over an Ethernet connection.
PPTP – turns on the Point to Point Tunneling Protocol (PPTP)
interface used for the connection between Quadro and ADSL
modem. A fixed IP address configuration is needed in this
case.
Ethernet - turns on the Ethernet connection.
Fig. II-8: Internet Configuration Wizard - Uplink Configuration page
The WAN Interface Bandwidth settings allow the specification of the upstream and downstream speeds in kbit/s, helping to assure the quality of IP
calls. An IP call looses the voice quality if there is no available bandwidth. When approaching the limits of bandwidth capacity, another IP call will be
declined.
The bandwidth provided by the ISP has to be specified in the text fields Upstream Speed and Downstream Speed. The default entry in both fields
is 10000, the maximum bandwidth of a 10 MB Ethernet.
The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the tables below: