ESET MOBILE SECURITY - FOR SYMBIAN User manual

ESET Mobile Security
Symbian
Installation Manual and User Guide

ESET Mobile Security
Copyright ©2010 by ESET, spol. s.r.o.
ESET Mobile Security was developed by ESET,spol. s r.o.
For more information visit www.eset.com.
All rights reserved. No part of this documentation may be
reproduced,stored in aretrieval systemor transmitted in
any formor by any means,electronic,mechanical,
photocopying,recording, scanning, or otherwise without
permission in writing fromthe author.
ESET, spol. s r.o.reserves the right to change any of the
described application software without prior notice.
Customer Care Worldwide: www.eset.eu/support
Customer Care North America: www.eset.com/support
REV.10/28/2010
Contents
..............................................31. Installation of ESET Mobile Security
....................................................................3Minimum system requirements1.1
....................................................................3Installation1.2
.......................................................................3Installation on your device1.2.1
.......................................................................3Installation using your computer1.2.2
....................................................................4Uninstallation1.3
..............................................52. Product activation
....................................................................5Activation using login and password2.1
....................................................................5Activation using registration key2.2
..............................................63. Update
....................................................................6Settings3.1
..............................................74. On-access scanner
....................................................................7Settings4.1
..............................................85. On-demand scanner
....................................................................8Running a whole device scan5.1
....................................................................8Scanning a folder5.2
....................................................................9General settings5.3
....................................................................9Extensions settings5.4
..............................................106. Threat found
....................................................................10Quarantine6.1
..............................................117. Anti-Theft
....................................................................11Settings7.1
..............................................138. Firewall
....................................................................13Settings8.1
..............................................149. Security audit
....................................................................14Settings9.1
..............................................1610. Antispam
....................................................................16Settings10.1
....................................................................16Whitelist / Blacklist10.2
....................................................................17Locating spam messages10.3
....................................................................17Deleting spam messages10.4
..............................................1811. Viewing logs and statistics
..............................................2012. Troubleshooting and support
....................................................................20Troubleshooting12.1
.......................................................................20Unsuccessful installation12.1.1
.......................................................................20Connection to update server failed12.1.2
.......................................................................20Timeout downloadingfile12.1.3
....................................................................20Technical support12.2

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1. Installation of ESET Mobile
Security
1.1 Minimum system requirements
To install ESET Mobile Security for Symbian, your mobile
device must meet following system requirements:
Minimum system requirements
Operating system
S60 3rd Edition Feature Pack 1 or 2
S60 5th Edition
Available free space
2 MB
1.2 Installation
Save all open documents and exit all running applications
before installing. You can install ESET Mobile Security
directly on your device or use your computer to install it.
After successful installation, activate ESET Mobile Security
by following the steps in the Product activation
section.
1.2.1 Installation on your device
To install ESET Mobile Security directly on your device,
download the .sis installation file onto your device by
Wi-Fi, Bluetooth, USB file transfer or email attachment.
Locate the file on your device. Tap the file to launch the
installer and then follow the prompts in the installation
wizard.
Installing ESET Mobile Security
NOTE: The Symbian user interface varies by device
model. The installation file may appear in a different
menu or folder on your device.
Installation progress
After installation, you can modify the program settings.
However, the default configuration provides the
maximum level of protection against malicious programs.
1.2.2 Installation using your computer
To install ESET Mobile Security using your computer,
connect your mobile device to the computer via Nokia PC
Suite. After the device is recognized, run the downloaded
installation package (.sis file) and follow the instructions
in the installation wizard.
Launching the installer on your computer
Then follow the prompts on your mobile device.
5

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1.3 Uninstallation
To uninstall ESET Mobile Security from your mobile
device, tap My Content > Application manager >
Installed applications.
NOTE: The Symbian user interface varies by device
model. These options may be slightly different on your
device.
Removing ESET Mobile Security
Select ESET Mobile Security and tap Options >
Uninstall. Tap Yes when prompted to confirm the
uninstallation.
Removing ESET Mobile Security

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2. Product activation
The main ESET Mobile Security window (Menu >
Applications > ESET Mobile Security)is the starting
point for all instructions in this manual.
The main ESET Mobile Security window
After a successful installation, ESET Mobile Security must
be activated. If you are not prompted to activate your
product, tap Menu > Activate.
Program activation
There are two activation methods; the one that applies to
you will depend on the manner in which you acquired
your ESET Mobile Security product.
2.1 Activation using login and password
If you purchased your product from a distributor, you
received a login and password with your purchase. Select
the Login/Password option and enter the information
you received in the Login and Password fields. Enter
your current contact address in the Email field. Tap
Menu > Activate to complete the activation.
2.2 Activation using registration key
If you acquired ESET Mobile Security with a new device
(or as a boxed product), you received a Registration key
with your purchase. Select the Registration key option,
enter the information you received in the Key field and
your current contact address in the Email field. Tap
Menu > Activate to complete the activation. Your new
authentication data (Login and Password) will
automatically replace the Registration key and will be
sent to the email address you specified.
In both cases you will receive a confirmation email about
a successful product activation.
Each activation is valid for a fixed period of time. After the
activation expires, it will be necessary to renew the
program license (the program will notify you about this in
advance).
NOTE: During activation, the device must be connected
to the Internet. A small amount of data will be
downloaded. These transfers are charged according to
your service agreement with your mobile provider.

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3. Update
By default, ESET Mobile Security is installed with an
update task to ensure that the program is updated
regularly. You can also perform updates manually.
After installation, we recommend you run the first update
manually. To do so, tap Menu > Action > Update.
3.1 Settings
To configure update settings, tap Menu > Settings >
Update.
The Internet Update option enables or disables
automatic updates.
You can specify the Update Server from which updates
are downloaded (we recommend leaving the default
setting of updmobile.eset.com).
To set the time interval for the automatic updates, use
the Auto Update option.
In the Default APN Connection option, choose a type of
connection that will be used for downloading updates.
Update settings
NOTE: To prevent unnecessary bandwidth usage, virus
signature database updates are issued as needed, when a
new threat is added. While virus signature database
updates are free with your active license, you may be
charged by your mobile service provider for data
transfers.

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4. On-access scanner
The On-access scanner checks files that you interact with
in real time. Files that are run, opened or saved are
checked for threats automatically. Scanning takes place
before any action is performed on a file, ensuring
maximum protection with default settings. The On-
access scanner launches automatically at system startup.
4.1 Settings
Tap Menu > Settings > On-access to enable or disable
following options:
Enable On-access Scan – If enabled, the On-access
scanner runs in the background.
Heuristics – Select this option to apply heuristic
scanning techniques. Heuristics proactively identify
new malware not yet detected by the virus signature
database by analyzing code and recognizing typical
virus behavior. Its disadvantage is that additional time
is required to complete the scan.
On-access scanner settings

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5. On-demand scanner
You can use the On-demand scanner to check your
mobile device for the presence of infiltrations. Certain
predefined file types are scanned by default.
5.1 Running a whole device scan
A whole device scan checks memory, running processes,
their dependent dynamic link libraries (DLLs) and files
that are part of internal and removable storage.
To run a whole device scan, tap Menu > Action > Scan
device.
NOTE: A memory scan is not performed by default. You
can enable it in Menu > Settings > General.
Running a whole device scan
The program scans system memory first (including
running processes and their dependent DLLs) and then
scans files and folders. The full path and file name of each
scanned file will be displayed briefly.
NOTE: To abort a scan in progress, tap Cancel in the
bottom right corner.
5.2 Scanning a folder
To scan a particular folder on your device, tap Menu >
Action > Scan folder.
Scanning a folder
Select the memory of your device or memory card and
then specify the folder you wish to scan.
Selecting a folder to scan

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5.3 General settings
To modify scanning parameters, tap Menu > Settings >
General.
General settings
Switch the Show Alert Dialog option to On to display
threat alert notifications.
The Default action option allows you to select an action
to be performed automatically when infected files are
detected. You can choose from the following options:
Quarantine
Delete Infected File
Do Nothing
The Stored Logs option allows you to define the
maximum number of logs to be stored in the Menu >
Logs > Scan section.
If the Memory Scan is enabled, the device memory will
be automatically scanned for malicious programs prior to
the actual file scan.
If the Heuristics option is enabled, ESET Mobile Security
will use heuristic scanning techniques. Heuristics is an
algorithm-based detection method that analyzes code
and searches for typical virus behavior. Its main
advantage is the ability to identify malicious software not
yet recognized in the current virus signature database. Its
disadvantage is that additional time is required to
complete the scan.
The Archive Nesting option allows you to specify the
depth of nested archives to be scanned. (The higher the
number, the deeper the scan.)
If the Archive Deletion option is enabled, archive files (
zip, rar and jar) containing infected objects will be
automatically deleted.
5.4 Extensions settings
To specify the file types to be scanned on your mobile
device, tap Menu > Settings > Extensions.
The Extensions window will be displayed, showing the
most common file types exposed to infiltration. Select On
for the file types you wish to scan or Off to exclude
extensions from scanning. If you enable the Archives
option, all supported archive files (zip, rar and jar) will be
scanned.
To scan all files, switch the Extension Sensitive option to
Off.
Extensions settings

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6. Threat found
If a threat is found, ESET Mobile Security will prompt you
to take an action.
Threat alert dialog
We recommend you select Menu > Delete. If you select
Quarantine, the file will be moved from its original
location to quarantine. If you select Menu > Ignore, no
action will be performed and the infected file will remain
on your mobile device.
If an infiltration is detected in an archive (e.g., .zip file),
you can enable archive deletion by tapping Menu >
Enable archive deletion and then delete the archive (
Menu > Delete).
6.1 Quarantine
The main task of the quarantine is to safely store infected
files. Files should be quarantined if they cannot be
cleaned, if it is not safe or advisable to delete them or if
they are being falsely detected by ESET Mobile Security.
Files stored in the quarantine folder can be viewed in a
log that displays the date and time of quarantine and
original location of the infected file. To open quarantine,
tap Menu > View > Quarantine.
Quarantine List
You can restore quarantined files by tapping Menu >
Restore (each file will be restored to its original location).
If you wish to permanently remove the files, tap Menu >
Delete.

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7. Anti-Theft
The Anti-Theft feature protects your mobile phone from
unauthorized access.
If you lose your phone or someone steals it and replaces
your SIM card with a new (untrusted) one, an Alert SMS
will be secretly sent to certain user-defined phone
number(s). This message will include the phone number
of the currently inserted SIM card, the IMSI (International
Mobile Subscriber Identity) number and the phone's IMEI
(International Mobile Equipment Identity) number. The
unauthorized user will not be aware that this message
has been sent, since it will be automatically deleted from
the Sent folder.
To erase all data (contacts, messages, applications) stored
on your device and all currently inserted removable
media, you can send a Remote wipe SMS to the
unauthorized user's mobile number in the following form:
#RC# DS password
where password is your own password set in Menu >
Settings > Password.
7.1 Settings
First, set your password in Menu > Settings > Password.
This password is required when:
sending a Remote wipe SMS to your device
accessing the Anti-Theft settings on your device
uninstalling ESET Mobile Security from your device.
To set a new password, type your password in New
password and Retype password fields. The Reminder
option (if set) displays a hint in case you do not remember
your password.
To change existing password, Enter current password
first and then fill in new password.
IMPORTANT: Please choose your password carefully as
this will be required when uninstalling ESET Mobile
Security from your device.
Setting a security password
To access Anti-Theft settings, tap Menu > Settings >
Anti-Theft and enter your password.
To disable automatic checking of inserted SIM card (and
possible sending of Alert SMS), set Enable SIM matching
to Off.
If the SIM card currently inserted in your mobile device is
the one you wish to save as trusted, set the Current SIM
is trusted option to On.
If you are using more than one SIM card, you may want
to distinguish each one by modifying its SIM Alias (e.g.,
Office, Home etc.).
In Alert SMS, you can modify the text message that will
be sent to the predefined number(s) after an untrusted
SIM card is inserted in your device.
The Run after restart option triggers automatic start-up
of all Anti-Theft features (Alert SMS, protection against
uninstalling ESET Mobile Security etc.) and the On-access
scanner after each restart of the device. If this option is
set to Off, the Anti-Theft and On-access will start only
after you open ESET Mobile Security.

12
Anti-Theft settings
The Alert Recipients tab shows the list of predefined
numbers that will receive an Alert SMS after an untrusted
SIM card is inserted in your device.To add a new number,
tap Menu > Add. To add a number from the contact list,
tap Menu > Add contact.
NOTE: the phone number must include the international
dialing code followed by the actual number (e.g.,
[phone]).
Predefined phone numbers list
The Trusted SIM tab shows the list of trusted SIM cards.
To remove a SIM from the list, select the SIM and tap
Menu > Remove.
Trusted SIM list

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8. Firewall
The Firewall controls all inbound and outbound network
traffic by allowing or denying individual connections
based on filtering rules.
8.1 Settings
To modify the Firewall settings, tap Menu > Settings >
Firewall.
Firewall settings
The Start after reset option enables firewall filtering
(phone restart is required).
You can choose from the following profiles:
Allow All - allows all network traffic
Block All - blocks all network traffic
Custom Rules - lets you define your own filtering rules
While in the Custom Rules profile, you can choose a
default action for all inbound traffic (Default Allow or
Default Block).
Block roaming data - if enabled, ESET Mobile Security
automatically detects if your device is connected to a
roaming network and blocks both incoming and
outgoing data. This option does not block the data
received via Wi-Fi or GPRS.
APN allowed in roaming - choose a connection for
receiving MMS messages in a roaming network. MMS
messages from other connections will be blocked by ESET
Mobile Security.
In the Rules tab, you can edit or remove existing filtering
rules.
Firewall rules list
To create a new rule, tap Menu > New Rule and fill in all
the required fields.
Creating a new rule

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9. Security audit
The Security audit checks the phone's status regarding
battery level, bluetooth status, free disk space, etc.
To run a Security audit manually, tap Menu > Action >
Security audit. A detailed report will be displayed.
Security audit results
A green check next to each item indicates that the value is
above the threshold or that the item does not represent a
security risk. A red cross means that the value is below
the threshold or that the item could represent a potential
security risk.
If Bluetooth Status or Device Visibility is highlighted in
red, you can turn off its status by selecting the item and
tapping Options > Fix.
To see each item's details, select the item and tap
Options > Details.
Running Processes
The Running Processes option shows the list of all
processes running on your device.
To see the process details (full path name of the process,
process UID and its memory usage), select the process
and tap Options > Details.
9.1 Settings
To modify Security audit parameters, tap Menu >
Settings > Security audit.
Security audit settings
If the Fix automatically option is enabled, ESET Mobile
Security will automatically attempt to fix the items at risk
(e.g., bluetooth status, device visibility) without user
interaction. This setting only applies to an automatic
(scheduled) audit.
The Audit Period option allows you to choose how often
the automatic audit will be performed. If you wish to
disable the automatic audit, select Never.
You can adjust the threshold value at which the Free Disk
Space and Battery Level will be considered as low.

15
In the Items to Audit tab, you can select the items to be
checked during the automatic (scheduled) security audit.
Automatic audit settings

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10. Antispam
The Antispam module blocks unsolicited SMS and MMS
messages sent to your mobile device.
Unsolicited messages usually include advertisements
from mobile phone service providers or messages from
unknown or unspecified users.
10.1 Settings
Tap Menu > View > Statistics to see statistical
information about received and blocked messages.
In the Antispam settings (Menu > Settings > Antispam),
the following filtering modes are available:
Block unknown contacts – Enable this option to
accept messages only from contacts in your address
book.
Block known contacts – Enable this option to receive
messages only from senders not included in your
address book.
Enable both Block unknown contacts and Block
known contacts to automatically block all incoming
messages.
Disable both Block unknown contacts and Block
known contacts to turn off the Antispam. All
incoming messages will be accepted.
NOTE: The Whitelist and Blacklist entries override these
options (see Whitelist / Blacklist section).
Antispam settings
10.2 Whitelist / Blacklist
The Blacklist is a list of phone numbers from which all
messages are blocked. Entries listed here override all
options in the Antispam settings (Settings tab).
The Whitelist is a list of phone numbers from which all
messages are accepted. Entries listed here override all
options in the Antispam settings (Settings tab).
Blacklist
To add a new number to the Whitelist/Blacklist, select the
tab for the list you wish to modify and tap Menu > Add.
To add a number from the contact list, tap Menu > Add
contact.
Warning: Adding a number/contact to the blacklist will
automatically and silently move messages from that
sender to the Spam folder.
16

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10.3 Locating spam messages
The Spam folder is used to store blocked messages
categorized as spam according to the Antispam settings.
To locate the Spam folder and review blocked messages,
tap Menu > Messaging > Inbox.
Spam folder
10.4 Deleting spam messages
To delete spam messages from your mobile device, follow
the steps below:
1. Tap Menu >Settings > Antispam from the ESET
Mobile Security main window
2. Tap Menu > Purge spam folder
3. Tap Yes to confirm the deletion of all spam messages.
Deleting Spam messages

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11. Viewing logs and statistics
The Scan log section (Menu > Logs > Scan) contains logs
providing comprehensive data about completed scan
tasks. Logs are created after each successful On-demand
scan or when an infiltration is detected by the On-access
scan. All infected files are highlighted in red. At the end of
each log entry is an explanation of why the file was
included in the log.
Scan logs contain:
log file name (usually in the form Scan.Number.log)
date and time of the event
list of scanned files
actions performed or errors encountered during the
scan
Scan log
The Security audit log section (Menu > Logs > Security
audit) stores detailed results of the latest security audit.
Security audit log
The Firewall Log (Menu > Logs > Firewall) contains the
information about the firewall events blocked by ESET
Mobile Security. The log is updated after every
communication performed through the firewall.
Firewall Log contains:
date and time of the event
name of the rule used
action performed (based on the rule settings)
source IP address
destination IP address
protocol used
Firewall log

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The Statistics screen (Menu > View > Statistics)
displays a summary of files scanned by the On-access
scanner and received/blocked messages.
If you wish to reset current statistics, tap Menu > Reset
counters.
NOTE: All statistical data get calculated starting from the
latest restart of the device.
Statistics

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12. Troubleshooting and support
12.1 Troubleshooting
This section provides solutions to common questions
related to ESET Mobile Security.
12.1.1 Unsuccessful installation
The most common cause of an error message displayed
during installation is that the wrong version of ESET
Mobile Security has been installed on your device. When
downloading the installation file from the ESET website,
please make sure you are downloading the correct
product version for your device.
12.1.2 Connection to update server failed
This error message is displayed after an unsuccessful
update attempt if the program is not able to contact the
update servers.
Try the following solutions:
1. Check your Internet connection – open your Internet
browser to http://www.eset.com to verify that you are
connected to the Internet
2. Verify that the program is using the correct
update server – tap Menu > Settings > Update and
you should see updmobile.eset.com in the Update
Server field.
12.1.3 Timeout downloading file
The Internet connection was unexpectedly slowed down
or interrupted during the update. Try to run the update
again later, please.
12.2 Technical support
For administrative assistance or technical support related
to ESET Mobile Security or any other ESET security
product, our Customer Care specialists are available to
help. To find a solution to your technical support issue,
you can choose from the following options:
To find answers to the most frequently asked questions,
access the ESET Knowledgebase at:
http://kb.eset.com
The Knowledgebase contains an abundance of useful
information for resolving the most common issues with
categories and an advanced search.
To contact ESET Customer Care, use the support request
form available at:
http://eset.com/support/contact.php