ESET NOD32 ANTIVIRUS 4 - FOR MICROSOFT WINDOWS... User manual

Quick Start Guide
Microsoft® Windows® 7 / Vista / XP /  /  / 

ESET Smart Security provides state-of-the-art protection for your computer against
malicious code. Based on the ThreatSense® scanning engine first introduced in the
award-winning NOD antivirus system, ESET Smart Security continues to deliver
unprecedented protection against zero-day threats, without the need for constant
reactive signature updates to recognize the threats.
The integrated firewall and antispam modules make ESET Smart Security acomplete
integrated security solution. This manual will guide you step-by-step through the
quick setup and configuration of the product.

Protects you from hidden
backdoors, downloaders,
exploits, crackers,
hijackers, password
stealers, key loggers
and proxys.
Antispyware
Proactively detects
andcleans more
known and unknown
viruses, worms, trojans
androotkits than any
other security product.
Antivirus
Prevents unauthorized
users from gaining
access to your computer.
Monitors trac to and
from your computer.
Firewall
New spam filters work
with your system to
prevent threats and
ensure you spend less
time sorting“junk mail”.
Antispam

Protection status informs you about the
current protection level of your computer
and security.
A computer scan is an important part
of each antivirus solution. It is used to
perform ascan of the files and folders
onyour computer’s disk(s).
This section contains important
information about the program updates.
It is vitally important for the program
toupdate regularly to provide the
maximum level of protection against
thelatest threats.
The ESET Smart Security setup options
allow you to adjust the protection levels
ofyour computer.
The Tools section, available in extended
mode, allows you to enter to advanced
features: log, quarantine and scheduler.
Comprehensive help and support for
ESETSmart Security. You can also contact
ESET technical support directly from here.
User interface

Before commencing installation,
please close all running programs.
Since ESET Smart Security contains
an antivirus and firewall components,
we strongly recommend that you
remove any other antivirus programs
or firewall you might have installed
on your computer to prevent mutual
conflicts. You do not need to disable
or remove the Windows firewall
in Windows XP orVista, as this is
automatically handled by the ESET
Smart Security installer. You can
install ESET Smart Security from an
installation CD or from afile that you
download from the ESET website.
Launching the installation
To launch the installer wizard, either
do one of the following:
• If you instal l from the installation
CD, insert the CD into the CDROM
Installation
drive and the installation should
automatically begin.
• If you install from a downloaded file
doubleclick the file you downloaded
to launch the installer.
After launching the installer and
accepting the license agreement,
the installer will oer two types of
installation.
Typical  only the most important
parameters will be configured during
installation. Other parameters will be
preset to their recommended settings.
This mode provides our recommended
comprehensive protection and is
suitable for most users.
Custom  enables configuration
of all advanced parameters during
installation.
This guide describes typical installation.

Product activation
In order for ESET Smart Security to
function correctly, it must first be
activated. There are three activation
methods available:
Activate using a activation key
Select this option to activate ESET
Smart Security on your computer
directly after purchase. The Activation
key is a  or character code, which
is included in the product package
on the license certificate. If you
purchased online, the registration
key is sent to the email address used
at time of purchase. To activate ESET
Smart Security, click Next and enter
your activation key. Then, click Next
and enter the contact information
required to complete the activation.
After installation, ESET Smart
Security will contact ESET’s servers.
Your username and password will be
retrieved and will be automatically
inserted into the Update setup section.
In addition, your username, password
and other license information will be
sent to the email address you supplied
when activating.
Activate using a Username and
Password
If you already have a valid username
and password, select the Activate
using a Username and Password
option, click Next and enter your
username and password. Your
username and password is required
in order to download regular virus
signature and program updates.
Continue without product activation
Select this option and click Next if
you wish to enter your username,
password and registration key after
installation is completed. ESET
Smart Security will still protect your
computer, however, no new virus
signature updates will be downloaded
until the product is activated. Since it
is essential that ESET Smart Security
is updated regularly to provide the
maximum level of security for your
computer, we recommend that you
activate the program immediately
after installation. To do this, enter your
username and password click Update
> Username and password setup...,
or your activation key Update >
Register… from the main program
window.
Click NEXT to proceed to the next step.

ThreatSense.Net
ThreatSense.Net plays an important
role in our research into new detection
technologies for capturing malware
proactively and thus providing you
with better protection.We recommend
that you leave the ThreatSense.Net
Early Warning System activated.
Click NEXT to proceed to the next step.
Detection of potentially
unwanted applications
Since some potentially unwanted
applications are used legitimately, and
might not necessarily pose a security
risk, the user‘s consent is required to
enable detection. We recommend
selecting the Enable detection of
potentially unwanted applications
option.
Click NEXT to proceed to the next step.
Completing the installation
When all necessary parameters
have been configured, start the final
installation by clicking the Install
button. The installation progress will
be indicated by aprogress bar. After
installation is complete, ESET Smart
Security will be started automatically.
Since acomputer restart is not
normally required, you can carry on
working with ESET Smart Security
working in the background to protect
your computer from malware threat.

Trusted zone setup
After the installation has completed
and anetwork connection is detected,
aprompt window allowing you to
configure a trusted zone will appear.
The window shows the local subnet
defined in your computer’s system
setup. These options only aect the
visibility of your computer in the local
network, not the internet. There are
two access modes available:
Strict protection  select this option
if you do not want to share files and
folders on your computer and want
your computer to be invisible to other
users on the same network. This
setting is recommended for users with
awireless connection.
Allow sharing  select this option if
you want to be able to share files and
folders on your computer and want
your computer to be visible to other
users on the same network. This
setting is recommended for local home
or oce trusted networks.

Entering User name and Password for update
Starting ESET Smart Security
ESET Smart Security starts protecting
your computer immediately after
instalation. You do not have to start
the program to activate it. However
at any time you may open ESET Smart
Security to check your protection
status or to perform various scanning
and maintenance tasks.
To start ESET Smart Security do one
of following:
• Double click on the ESET Smart
Security icon located in your
Windows notification area of Task
bar System tray
• On the windows taskbar click Start
> All Programs > ESET > ESET Smart
Security > Display user interface
If your license has expired and you
have received anew username and
password after purchasing arenewal
or you did not enter your username
and password during installation
enter the new username and password
in the update setup window. This is
vital for the proper functioning of
updates and for ensuring that your
computer is continually protected
against newly emerging threats.
In the left pane of the ESET Smart
Security screen, select Setup and then
click Enter Username and Password
on the right.
Enter the username and password
you received into the License details
window and click OK to confirm The
username and password are both case
sensitive. Enter them carefully and
exactly. Copying and pasting from the
license email is recommended.

If you have purchased ESET Smart
Security, but did not activate it during
installation, you can do so by clicking
Update > Register. Enter your
registration key, supply all necessary
information and click Submit. Your
username and password will be
automatically inserted in the Update
setup section and an email containing
this authentication data will be sent to
your registration email address.
Update
By default, ESET Smart Security comes
with apredefined task to ensure
regular updates. If you have not
entered your User name and Password
during installation and no update has
been performed yet, we recommend
starting the update manually as
follows:
• Select Update in the left pane of the
main ESET Smart Security screen
• Click Update virus signature
database
The update module will connect to the
Internet, contact an available ESET
update server and download digitally
signed update files, which contain the
most recent malware signaturesand
new definitions for advanced heuristics
and other program modules.
As soon as a newer update has been
installed, ESET Smart Security displays
a notification in the system tray area
showing the version number of the
installed virus signature database.

Computer scanning
Protection Status indication
After successful installation and
update, we recommended that you
perform acomplete computer scan
for threats. To do this, click Computer
scan in the main ESET Smart Security
screen and select Standard scan.
Scanning of all local hard drives will
start. As long as the scan continues,
the status window shows the progress
bar as well as the current statistics
about scanned and infected files
found. Ifathreat is detected, ESET
Smart Security quarantines the file and
displays an alert in the system tray area.
You should be able to continue working
as normal while the scan takes place.
ESET Smart Security’s current
protection status is indicated in the
following ways:
• The system tray icon
• A detailed report in the Protection
status window
In the event that any protection
module is disabled, the Protection
status window will show the name of
the disabled module, along with a link
allowing you to reenable it.
The individual protection statuses are
indicated by the following  colors:
blue recommended  Antivirus
protection is working properly and
your computer is protected against
malicious software as well as network
attacks. This status indicates that all
protection modules are enabled and
the virus signature database is upto
date.

Resolving Issues
yellow  Realtime file system
protection is enabled, but the
maximum level of protection is not
ensured: The yellow icon is displayed
if any of the following events have
occurred:
• The Personal firewall is blocking all
network traffic
• Virus signature database update
failed no Internet connection
detected, your license has expired, or
you have entered an invalid username
and/or password, etc.
• Document protection, Email client
protection, or Web access protection
is disabled or malfunctioning
• Operating system is not up to date
red  The Personal firewall or real
time file system protection is disabled.
Since the proper functioning of these
modules is vital to your system’s
security, we recommend enabling the
inactive module immediately.
ESET’s technical support specialists
are ready to assist you in resolving
potential problems. Before contacting
technical support, we strongly
recommend that you search for
asolution on the ESET website first.
This will help you resolve the problem
quickly within acouple of minutes.
Answers to the most frequently asked
questions can be found at:
http://www.eset.eu/support/faq
For various problem solutions,
directions and hints, read our
knowledge base:
http://www.eset.eu/support/
knowledge
To contact ESET’s technical support,
please fill in the support query
submission form integrated into
the program. Instructions are in the
following section of this manual or use
the web form available at the following
url if for some reason you cannot use
the integrated form:
http://www.eset.eu/support/form
Submitting atechnical
support query
In the event of aproblem, contact
ESET’s technical support using the
query submission form integrated in
the program. In the Help and support
section, select Technical support query.

Awindow with contact information,
issue type and its specification
will appear. Filling in the contact
information correctly is crucial for
receiving aswift response to your
query.
In the Subject field, enter aconcise
description of the issue or question.
Next, type in as detailed description of
the issue as possible in the Question
or issue description field.
Click NEXT to proceed to the next step.
In addition to the issue description, the
program also supports submission of
other important information to ESET
that can help find the source of the
problem. We strongly recommend that
you leave all options selected.
To view the information submitted in
the XML format before submission,
check the Display submitted data
with confirmation checkbox.
Besides submitting system information,
you can also attach any file if relevant
to the issue or question.
Click NEXT to proceed to the next step.
After you have filled in all necessary
information, submit the query to
technical support by clicking the
FINISH button.

Atechnical support representative will
contact you as soon as possible.

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