ESET NOD32 ANTIVIRUS - FOR KERIO User manual

ESET NOD32 Antivirus 4
Business Edition for Mac
Installation Manual and User Guide

ESET NOD32 Antivirus
Copyright ©2010 by ESET, spol. s.r.o.
ESET NOD32Antivirus 4 was developed by ESET, spol. s r.o.
For more information visit www.eset.com.
All rights reserved.No part of this documentation may be
reproduced, stored in aretrieval system or transmitted in
any formorby any means,electronic,mechanical,
photocopying, recording, scanning,or otherwise without
permission in writing from the author.
ESET,spol.s r.o. reserves the right to change any of the
described application software without prior notice.
Customer Care Worldwide: www.eset.eu/support
Customer Care North America: www.eset.com/support
REV. 29.7.2010

Contents
.................................................41. ESET NOD32 Antivirus 4
.................................................................4System requirements1.1
.................................................52. Installation
.................................................................5Typical installation2.1
.................................................................5Custom installation2.2
.................................................................6Remote installation2.3
.......................................................................................6Creatingremote installation package2.3.1
.......................................................................................6Remote installation on target computers2.3.2
.......................................................................................7Remote uninstallation2.3.3
.......................................................................................7Remote upgrade2.3.4
.................................................................7Entering Username and password2.4
.................................................................7On-demand computer scan2.5
.................................................83. Beginners guide
.................................................................8Introducing user interface design - modes3.1
.......................................................................................8Checking operation of the system3.1.1
.......................................................................................8
What to do if the program doesn't work
properly
3.1.2
.................................................104. Work with ESET NOD32 Antivirus
.................................................................10Antivirus and antispyware protection4.1
.......................................................................................10Real time file system protection4.1.1
......................................................................................10Real-Time Protection setup4.1.1.1
....................................................................................10Control Targets4.1.1.1.1
....................................................................................10Scan on (Event triggered scanning)4.1.1.1.2
....................................................................................10Advanced scan options4.1.1.1.3
....................................................................................11Exclusions from scanning4.1.1.1.4
......................................................................................11
When to modify real time protection
configuration
4.1.1.2
......................................................................................11Checking real time protection4.1.1.3
......................................................................................11
What to do if real time protection does not
work
4.1.1.4
.......................................................................................11On-demand computer scan4.1.2
......................................................................................12Type of scan4.1.2.1
....................................................................................12Smart scan4.1.2.1.1
....................................................................................12Custom scan4.1.2.1.2
......................................................................................12Scan targets4.1.2.2
......................................................................................12Scan profiles4.1.2.3
.......................................................................................13ThreatSense engine parameters setup4.1.3
......................................................................................13Objects4.1.3.1
......................................................................................13Options4.1.3.2
......................................................................................14Cleaning4.1.3.3
......................................................................................14Extensions4.1.3.4
......................................................................................14Limits4.1.3.5
......................................................................................14Others4.1.3.6
.......................................................................................14An infiltration is detected4.1.4
.................................................................15Updating the program4.2
.......................................................................................15Update setup4.2.1
.......................................................................................16How to create update tasks4.2.2
.................................................................16Scheduler4.3
.......................................................................................16Purpose of schedulingtasks4.3.1
.......................................................................................16Creatingnew tasks4.3.2
.................................................................17Quarantine4.4
.......................................................................................17Quarantining files4.4.1
.......................................................................................17RestoringfromQuarantine4.4.2
.......................................................................................17Submittingfile fromQuarantine4.4.3
.................................................................17Log files4.5
.......................................................................................17Logmaintenance4.5.1
.......................................................................................18Logfiltering4.5.2
.................................................................18User interface4.6
.......................................................................................18Alerts and notifications4.6.1
......................................................................................18Alerts and notifications advanced setup4.6.1.1
.......................................................................................18Privileges4.6.2
.......................................................................................19Context menu4.6.3
.................................................................19ThreatSense.Net4.7
.......................................................................................19Suspicious files4.7.1
.................................................215. Advanced user
.................................................................21Import and export settings5.1
.......................................................................................21Import settings5.1.1
.......................................................................................21Export settings5.1.2
.................................................................21Proxy server setup5.2
.................................................................21Removable media blocking5.3
.................................................................21Remote administration5.4
.................................................236. Glossary
.................................................................23Types of infiltrations6.1
.......................................................................................23Viruses6.1.1
.......................................................................................23Worms6.1.2
.......................................................................................23Trojan horses6.1.3
.......................................................................................24Adware6.1.4
.......................................................................................24Spyware6.1.5
.......................................................................................24Potentially unsafe applications6.1.6
.......................................................................................24Potentially unwanted applications6.1.7

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1. ESET NOD32 Antivirus 4
As a result of the increasing popularity of Unix-based
operating systems, malware users are developing more
threats to target Mac users. ESET NOD32 Antivirus for
Mac offers powerful and efficient protection against
threats. ESET NOD32 Antivirus for Mac includes the
ability to deflect Windows threats, protecting Mac users
as they interact with Windows users and vice versa.
Although Windows malware does not pose a direct
threat to Mac, disabling malware that has infected a Mac
machine will prevent its spread to Windows-based
computers through a local network or the Internet.
1.1 System requirements
For the seamless operation of ESET NOD32 Antivirus,
your system should meet the following hardware and
software requirements:
ESET NOD32 Antivirus:
System requirements
Processor
architecture
32bit, 64bit Intel®
Operating system
Mac OS X 10.5 and later
Memory
512 MB
Free disk space
50 MB

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2. Installation
Once you have purchased a license, you can download
the ESET NOD32 Antivirus installation package from the
ESET website.
Launch the installer and the installation wizard will guide
you through the basic setup. After agreeing to the End
User License Agreement, you can choose from the
following installation types:
Typical installation
Custom installation
Remote installation
2.1 Typical installation
Typical installation includes the configuration options
that are appropriate for most users. The settings provide
maximum security combined with excellent system
performance. Typical installation is the default option
and is recommended if you do not have particular
requirements for specific settings.
After selecting Typical installation mode and clicking
Continue, you will be prompted to enter your username
and password to enable automatic updates of the
program. This plays a significant role in providing
constant protection of your system. Enter your
Username and Password (the authentication data you
received after purchase or registration of your product)
into the corresponding fields. If you do not currently
have your username and password available, you can
select the Set update parameters later option to
continue your installation. You may enter your
username and password directly into the program at a
later time.
The ThreatSense.Net Early Warning System helps
ensure that ESET is immediately and continuously
informed of new infiltrations in order to quickly protect
our customers. The system allows for submission of new
threats to ESET Threat Lab, where they are analyzed,
processed and added to the virus signature database. By
default, the Enable ThreatSense.Net Early Warning
System option is selected. Click Setup... to modify
detailed settings for the submission of suspicious files.
(For more information see ThreatSense.Net ).
The next step in the installation process is to configure
Detection of potentially unwanted applications.
Potentially unwanted applications are not necessarily
malicious, but can often negatively affect the behavior of
your operating system. These applications are often
bundled with other programs and may be difficult to
notice during the installation process. Although these
applications usually display a notification during
installation, they can easily be installed without your
consent. Select the Enable detection of potentially
unwanted applications option to allow ESET NOD32
Antivirus to detect this type of threat (recommended). If
you do not wish to Enable this feature, select the
Disable detection of potentially unwanted
applications option.
The final step in Typical installation mode is to confirm
installation by clicking the Install button.
2.2 Custom installation
Custom installation is designed for experienced users
who wish to modify advanced settings during the
installation process.
After selecting the Custom installation method and
clicking Continue, you will need to enter your Username
and Password (the authentication data you received
after purchase or registration of your product) into the
corresponding fields. If you do not currently have your
username and password available, you can select the
Set update parameters later option to continue your
installation. You may enter your username and
password at a later time.
The next step is to specify your Internet connection. If
you are using a proxy server you can define its
parameters now by selecting the I use a proxy server
option. Enter the IP address or URL of your proxy server
in the Address field. In the Port field, specify the port
where the proxy server accepts connections (3128 by
default). In the event that the proxy server requires
authentication, enter a valid Username and Password
to grant access to the proxy server. If you are sure that
no proxy server is used, choose the I do not use a proxy
server option.If you are not sure, you can use your
current system settings by selecting Use the same
settings as system.
If your ESET NOD32 Antivirus will be administered by the
ESET Remote Administrator (ERA), you can set the ERA
Server parameters (server name, port and password) to
automatically connect your ESET NOD32 Antivirus to the
ERA Server after the installation.
In the next step you can Define privileged users that will
be able to edit the program configuration. From the list
of users on the left side, select the users and Add them
to the Privileged Users list. To display all system users,
select the Show all users option.
The ThreatSense.Net Early Warning System helps
ensure that ESET is immediately and continuously
informed of new infiltrations in order to quickly protect
our customers. The system allows for submission of new
threats to ESET Threat Lab, where they are analyzed,
processed and added to the virus signature database. By
default, the Enable ThreatSense.Net Early Warning
System option is selected. Click Setup... to modify
detailed settings for the submission of suspicious files.
For more information see ThreatSense.Net .
The next step in the installation process is to configure
Detection of potentially unwanted applications.
Potentially unwanted applications are not necessarily
malicious, but can often negatively affect the behavior of
your operating system. These applications are often
bundled with other programs and may be difficult to
notice during the installation process. Although these
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applications usually display a notification during
installation, they can easily be installed without your
consent. Select the Enable detection of potentially
unwanted applications option to allow ESET NOD32
Antivirus to detect this type of threat (recommended).
Click Continue to proceed to the Standard Install on
"Macintosh HD" window to complete installation. You
can change install location or leave it as the default and
finish the installation process by clicking Install.
2.3 Remote installation
Remote installlation allows you to create installation
package that can be installed on target computers using
remote desktop software. ESET NOD32 Antivirus can
then be managed remotely via ESET Remote
Administrator.
Remote installation is done in two phases:
1. Creating remote installation package by ESET installer
2. Remote installation using remote desktop software
2.3.1 Creating remote installation package
After selecting Remote installation mode and clicking
Continue, you will be prompted to enter your username
and password to enable automatic updates of ESET
NOD32 Antivirus. Enter your Username and Password
(the authentication data you received after purchase or
registration of your product) into the corresponding
fields. If you do not currently have your username and
password available, you can select the Set update
parameters later option to continue your installation.
You can enter your username and password directly into
the program at a later time.
The next step is configuration of your internet
connection. If you are using a proxy server you can
define its parameters now by selecting the I use a proxy
server option. If you are sure that no proxy server is
used, you can choose the I do not use a proxy server
option. If you are not sure, you can use your current
system settings by selecting Use system settings.
Set the ERA Server parameters (server name, port and
password) to automatically connect your ESET NOD32
Antivirus to the ERA Server after the installation.
In the next step you can Define privileged users that will
be able to edit the program configuration. From the list
of users on the left side, select the users and Add them
to the Privileged Users list. To display all system users,
select the Show all users option.
The ThreatSense.Net Early Warning System helps
ensure that ESET is immediately and continuously
informed of new infiltrations in order to quickly protect
our customers. The system allows for submission of new
threats to ESET Threat Lab, where they are analyzed,
processed and added to the virus signature database. By
default, the Enable ThreatSense.Net Early Warning
System option is selected. C lick Setup... to modify
detailed settings for the submission of suspicious files.
For more information see ThreatSense.Net .
The next step in the installation process is to configure
Detection of potentially unwanted applications.
Potentially unwanted applications are not necessarily
malicious, but can often negatively affect the behavior of
your operating system. These applications are often
bundled with other programs and may be difficult to
notice during the installation process. Although these
applications usually display a notification during
installation, they can easily be installed without your
consent. Select the Enable detection of potentially
unwanted applications option to allow ESET NOD32
Antivirus to detect this type of threat (recommended).
In the last step of the installation wizard choose a
destination folder and click Save. ESET installer will
create the installation package (EAV4_Remote_Install.pkg)
and the uninstallation shell script
(EAV4_Remote_UnInstall.sh).
2.3.2 Remote installation on target computers
ESET NOD32 Antivirus can be installed on target
computers using the Apple Remote Desktop or any
other tool that supports installation of standard Mac
packages (.pkg), copying the files and running shell
scripts on target computers.
To install ESET NOD32 Antivirus using Apple Remote
Desktop, run the Install packages… command, locate
the EAV4_Remote_Install.pkg file and click Install.
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For a detailed instructions on how to administer client
computers using ESET Remote Administrator please
refer to ESET Remote Administrator User Guide.
2.3.3 Remote uninstallation
To uninstall ESET NOD32 Antivirus from client
computers:
1. use the Copy Items… command in Apple Remote
Desktop, locate the uninstallation shell script
(EAV4_Remote_UnInstall.sh - created along with the
installation package) and copy the shell script to
target computers.
2. run the Send Unix Command… in Apple Remote
Desktop. After succesful uninstallation, a console log
will be shown.
2.3.4 Remote upgrade
Remote upgrade of ESET NOD32 Antivirus is made by
Install packages… command in Apple Remote
Desktop.
NOTE: Settings saved in the ESET remote install package
are not applied to target computers during the upgrade
process. ESET Remote Administrator should be used to
remotely setup ESET NOD32 Antivirus after the upgrade.
2.4 Entering Username and password
For optimal functionality, it is important to set the
program to automatically download updates. This is
only possible if the correct username and password are
entered in the Update setup.
If you did not enter your username and password during
installation, you can do so at any time. In the main
program window, click Update and then click Username
and Password setup... . Enter the license data you
received with your ESET NOD32 Antivirus in the
appropriate fields in the License details window.
2.5 On-demand computer scan
After installing ESET NOD32 Antivirus, a computer scan
for malicious code should be performed. From the main
program window, click Computer scan and then click
Smart scan. For more information about On-demand
computer scans, see the section On-demand computer
scan .
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3. Beginners guide
This chapter provides an initial overview of ESET NOD32
Antivirus and its basic settings.
3.1 Introducing user interface design -
modes
The main program window of ESET NOD32 Antivirus is
divided into two main sections. The primary window on
the right displays information that corresponds to the
option selected from the main menu on the left.
The following is a description of options within the main
menu:
Protection status – Provides information about the
protection status of ESET NOD32 Antivirus. If Advanced
mode is activated, the Statistics submenu will display.
Computer scan – This option allows you to configure
and launch the On-demand computer scan.
Update – Displays information about updates to the
virus signature database.
Setup – Select this option to adjust your computer’s
security level. If Advanced mode is activated, the
Antivirus and antispyware submenu will display.
Tools – Provides access to Log files, Quarantine and
Scheduler. This option only displays in Advanced mode.
Help – Provides program information, access to help
files, Internet Knowledgebase and ESET website.
The ESET NOD32 Antivirus user interface allows users to
toggle between Standard and Advanced mode.
Standard mode provides access to features required for
common operations. It does not display any advanced
options. To toggle between modes, click the plus icon
next to Activate advanced mode/Activate standard
mode in the bottom left corner of the main program
window.
The Standard mode provides access to features
required for common operations. It does not display any
advanced options.
Toggling to Advanced mode adds the Tools option to
the main menu. The Tools option allows you to access
the submenus for Log files, Quarantine and Scheduler.
NOTE: All remaining instructions in this guide take place
in Advanced mode.
Standard mode:
Advanced mode:
3.1.1 Checking operation of the system
To view the Protection status, click the top option from
the main menu. A status summary about the operation
of ESET NOD32 Antivirus will display in the primary
window as well as a submenu with Statistics. Select it
to view more detailed information and statistics about
computer scans that have been performed on your
system. The Statistics window is available only in
advanced mode.
3.1.2 What to do if the program doesn't work
properly
If the modules enabled are working properly, they are
assigned a green check icon. If not, a red exclamation
point or orange notification icon is displayed, and
additional information about the module is shown in the
upper part of the window. A suggested solution for
fixing the module is also displayed. To change the status
of individual modules, click Setup in the main menu and
click on the desired module.

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If you are unable to solve a problem using the suggested
solutions, click Help to access the help files or search the
Knowledgebase.
If you need assistance, you can contact ESET Customer
Care support on ESET website. ESET Customer Care will
respond quickly to your questions and help determine a
resolution.

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4. Work with ESET NOD32
Antivirus
4.1 Antivirus and antispyware protection
Antivirus protection guards against malicious system
attacks by modifying files that pose potential threats. If a
threat with malicious code is detected, the Antivirus
module can eliminate it by blocking it and then cleaning
it, deleting it or moving it to quarantine.
4.1.1 Real time file system protection
Real-time file system protection controls all antivirus-
related events in the system. All files are scanned for
malicious code when they are opened, created or run on
your computer. Real-time file system protection is
launched at system startup.
4.1.1.1 Real-Time Protection setup
Real-time file system protection checks all types of media
and the scan is triggered by various events. Using
ThreatSense technology detection methods (described
in the section titled ThreatSense engine parameter setup
), real-time file system protection may vary for newly
created files and existing files. For newly created files, it is
possible to apply a deeper level of control.
By default, Real-time protection launches at system
startup and provides uninterrupted scanning. In special
cases (e.g., if there is a conflict with another real-time
scanner), real-time protection can be terminated by
deselecting the Automatic Startup file check task in
the Scheduler (described in the section titled Scheduler
).
To modify advanced settings of the real-time protection
open the Advanced setup window, navigate to
Protection > Real-Time protection and click the
Setup... button next to Advanced Options (described in
the section titled Advanced scan options ).
4.1.1.1.1 Control Targets
By default, all folders are scanned for potential threats.
We recommend that you keep the default settings and
only modify them in specific cases, such as situations in
which scanning certain folders significantly slows data
transfers.
4.1.1.1.2 Scan on (Event triggered scanning)
By default, all files are scanned upon opening, creation
or execution. We recommend that you keep the default
settings, as these provide the maximum level of real-
time protection for your computer.
4.1.1.1.3 Advanced scan options
In this window you can define object types to be
scanned by the ThreatSense engine and enable/disable
Advanced heuristics as well as modify settings for
archives and file cache.
We do not recommend changing the default values in
the Default archives settings section unless needed to
solve a specific situation, as higher archive nesting values
can impede system performance.
You can toggle ThreatSense Advanced heuristics
scanning for executed files as well as for created and
modified files separately by clicking the Advanced
heuristics checkbox in each of the respective
ThreatSense parameters sections.
To provide the minimum system footprint when using
real-time protection, you can define the size of the
optimization cache. This behavior is active when you are
using the Enable clean file cache option. If this is
disabled, all files are scanned each time they are
accessed. Files will not be scanned repeatedly after being
cached (unless they have been modified), up to the
defined size of the cache. Files are scanned again
immediately after each virus signature database update.
Click Enable clean file cache to enable/disable this
function. To set the amount of files to be cached simply
enter the desired value in the input field next to Cache
size.
Additional scanning parameters can be set in the
ThreatSense Engine Setup window. You can define
what type of Objects should be scanned, using which
Options and Cleaning level, as well as defining
Extensions and file-size Limits for real-time file system
protection.
You can enter the ThreatSense engine setup window by
clicking the Setup... button next to ThreatSense Engine
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in the Advanced Setup window. For more detailed
information about ThreatSense engine parameters see
ThreatSense engine parameter setup .
4.1.1.1.4 Exclusions from scanning
This section enables you to exclude certain files and
folders from scanning.
Path - path to excluded files and folders
Threat - if there is a name of a threat next to an excluded
file, it means that the file is only excluded for the given
threat, but not completely. Therefore, if that file
becomes infected later with other malware, it will be
detected by the antivirus module.
Add... - excludes objects from detection. Enter the path
to an object (you can also use wildcards *and ?) or select
the folder or file from the tree structure.
Edit... - enables you to edit selected entries
Delete - removes selected entries
Default - cancels all exclusions.
4.1.1.2 When to modify real time protection
configuration
Real-time protection is the most essential component of
maintaining a secure system. Use caution when
modifying the real-time protection parameters. We
recommend that you only modify these parameters in
specific cases. For example, a situation in which there is a
conflict with a certain application or real-time scanner of
another antivirus program.
After installation of ESET NOD32 Antivirus, all settings
are optimized to provide the maximum level of system
security for users. To restore the default settings, click
the Default button located at the bottom-left of the
Real-time file system protection window (Advanced
Setup window > Protection > Real-time protection).
4.1.1.3 Checking real time protection
To verify that real-time protection is working and
detecting viruses, use the eicar.com test file. This test file
is a special harmless file detectable by all antivirus
programs. The file was created by the EICAR company
(European Institute for Computer Antivirus Research) to
test the functionality of antivirus programs. The file eicar.
com is available for download at http://www.eicar.org/
download/eicar.com.
4.1.1.4 What to do if real time protection does
not work
In this chapter, we describe problem situations that may
arise when using real-time protection, and how to
troubleshoot them.
Real-time protection is disabled
If real-time protection was inadvertently disabled by a
user, it will need to be reactivated. To reactivate real-
time protection, navigate to Setup > Antivirus and
antispyware and click the Enable real-time file system
protection link (to the right) in the main program
window. You can alternatively enable the real-time file
system protection in the Advanced setup window under
Protection > Real-Time Protection by selecting the
Enable real-time file system protection option.
Real-time protection does not detect and clean
infiltrations
Make sure that no other antivirus programs are installed
on your computer. If two real-time protection shields are
enabled at the same time, they may conflict with each
other. We recommend that you uninstall any other
antivirus programs that may be on your system.
Real-time protection does not start
If real-time protection is not initiated at system startup,
it may be due to conflicts with other programs. If this is
the case, please consult ESET‘s Customer Care
specialists.
4.1.2 On-demand computer scan
If you suspect that your computer is infected (it behaves
abnormally), run an On-demand computer scan to
examine your computer for infiltrations. For maximum
protection, computer scans should be run regularly as
part of routine security measures , not just run when an
infection is suspected. Regular scanning can detect
infiltrations that were not detected by the real-time
scanner when they were saved to the disk. This can
happen if the real-time scanner was disabled at the time
of infection, or if the virus signature database is not up-
to-date.
We recommend that you run an On-demand computer
scan at least once a month. Scanning can be configured
as a scheduled task from Tools > Scheduler.
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4.1.2.1 Type of scan
Two types of On-demand computer scans are available.
Smart scan quickly scans the system with no need for
further configuration of the scan parameters. Custom
scan allows you to select any of the predefined scan
profiles, as well as choose specific scan targets.
4.1.2.1.1 Smart scan
Smart scan allows you to quickly launch a computer scan
and clean infected files with no need for user
intervention. Its main advantages are easy operation
with no detailed scanning configuration. Smart scan
checks all files in all folders and automatically cleans or
deletes detected infiltrations. The cleaning level is
automatically set to the default value. For more detailed
information on types of cleaning, see the section on
Cleaning .
4.1.2.1.2 Custom scan
Custom scan is optimal if you would like to specify
scanning parameters such as scan targets and scanning
methods. The advantage of running a Custom scan is
the ability to configure the parameters in detail. Different
configurations can be saved as user-defined scan
profiles, which can be useful if scanning is repeatedly
performed with the same parameters.
To select scan targets, select Computer scan > Custom
scan and select specific Scan targets from the tree
structure. A scan target can also be more precisely
specified by entering the path to the folder or file(s) you
wish to include. If you are only interested in scanning the
system without additional cleaning actions, select the
Scan without cleaning option. Furthermore, you can
choose from three cleaning levels by clicking Setup... >
Cleaning.
Performing computer scans with Custom scan is
recommended for advanced users with previous
experience using antivirus programs.
4.1.2.2 Scan targets
The Scan targets tree structure allows you to select files
and folders to be scanned for viruses. Folders may also
be selected according to a profile's settings.
A scan target can be more precisely defined by entering
the path to the folder or file(s) you wish to include in
scanning. Select targets from the tree structure that lists
all available folders on the computer.
4.1.2.3 Scan profiles
Your preferred scan settings can be saved for future
scanning. We recommend that you create a different
profile (with various scan targets, scan methods and
other parameters) for each regularly used scan.
To create a new profile, go to Setup > Enter entire
advanced setup tree ... > Protection > Computer Scan
and click Edit... next to the list of current profiles.
To help you create a scan profile to fit your needs, see
the ThreatSense engine parameters setup section for
a description of each parameter of the scan setup.
Example: Suppose that you want to create your own
scan profile and the Smart scan configuration is partially
suitable, but you do not want to scan runtime packers or
potentially unsafe applications and you also want to
apply Strict cleaning. In the On-demand Scanner
Profiles List window, write the profile name, click the
Add... and confirm by OK. Then adjust the parameters
to meet your requirements by setting ThreatSense
Engine and Scan Targets.
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4.1.3 ThreatSense engine parameters setup
ThreatSense is the name of the technology consisting of
complex threat detection methods. This technology is
proactive, which means it also provides protection
during the early hours of the spread of a new threat. It
uses a combination of several methods (code analysis,
code emulation, generic signatures, virus signatures)
which work in concert to significantly enhance system
security. The scanning engine is capable of controlling
several data streams simultaneously, maximizing the
efficiency and detection rate. ThreatSense technology
also successfully eliminates rootkits.
The ThreatSense technology setup options allow you to
specify several scan parameters:
File types and extensions that are to be scanned
The combination of various detection methods
Levels of cleaning, etc.
To enter the setup window, click Setup > Antivirus and
antispyware > Advanced Antivirus and Antispyware
protection setup and then click the Setup... button
located in the System Protection, Real-Time
Protection and Computer Scan wildcards, which all
use ThreatSense technology (see below). Different
security scenarios could require different configurations.
With this in mind, ThreatSense is individually
configurable for the following protection modules:
System Protection > Automatic startup file check
Real-Time Protection > Real-time file system protection
Computer Scan > On-demand computer scan
The ThreatSense parameters are specifically optimized
for each module, and their modification can significantly
influence system operation. For example, changing
settings to always scan runtime packers, or enabling
advanced heuristics in the real-time file system
protection module could result in a slower system .
Therefore, we recommend that you leave the default
ThreatSense parameters unchanged for all modules
except Computer scan.
4.1.3.1 Objects
The Objects section allows you to define which
computer files will be scanned for infiltrations.
Files – provides scanning of all common file types
(programs, pictures, audio, video files, database files,
etc.).
Symbolic links - (On-demand scanner only) scans
special type of files that contain a text string that is
interpreted and followed by the operating system as a
path to another file or directory.
Email files – (not available in Real-time protection)
scans special files where email messages are contained.
Mailboxes - (not available in Real-time protection) scans
user mailboxes in the system. Incorrect use of this
option may result in a conflict with your email client. To
learn more about advantages and disadvantages of this
option, read this knowledgebase article.
Archives – (not available in Real-time protection)
provides scanning of files compressed in archives (.rar, .
zip, .arj, .tar, etc.).
Self-extracting archives – (not available in Real-time
protection) scans files which are contained in self-
extracting archive files.
Runtime packers – unlike standard archive types,
runtime packers decompress in memory, in addition to
standard static packers (UPX, yoda, ASPack, FGS, etc.).
4.1.3.2 Options
In the Options section, you can select the methods used
during a scan of the system for infiltrations. The
following options are available:
Virus signature database – Signatures can exactly and
reliably detect and identify infiltrations by name using
the virus signature database.
Heuristics – Heuristics use an algorithm that analyzes
the (malicious) activity of programs. The main advantage
of heuristic detection is the ability to detect new
malicious software which did not previously exist, or was
not included in the list of known viruses (virus signatures
database).
Advanced heuristics – Advanced heuristics comprise a
unique heuristic algorithm, developed by ESET,
optimized for detecting computer worms and trojan
horses written in high-level programming languages.
The program's detection ability is significantly higher as
a result of advanced heuristics.
Adware/Spyware/Riskware – This category includes
software that collects sensitive information about users
without their informed consent. This category also
includes software which displays advertising material.
Potentially unwanted applications – Potentially
unwanted applications are not necessarily intended to
be malicious, but may affect the performance of your
computer in a negative way. Such applications usually
require consent for installation. If they are present on
your computer, your system behaves differently
(compared to the way it behaved before these
applications were installed). The most significant
changes include unwanted pop-up windows, activation
and running of hidden processes, increased usage of
system resources, changes in search results, and
applications communicating with remote servers.
Potentially unsafe applications – Potentially unsafe
applications refer to commercial, legitimate software.
The classification includes programs such as remote
access tools, which is why this option is disabled by
default.

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4.1.3.3 Cleaning
The cleaning settings determine the manner in which the
scanner cleans infected files. There are 3 levels of
cleaning:
No cleaning – Infected files are not cleaned
automatically. The program will display a warning
window and allow you to choose an action.
Standard cleaning – The program will attempt to
automatically clean or delete an infected file. If it is not
possible to select the correct action automatically, the
program will offer a choice of follow-up actions. The
choice of follow-up actions will also be displayed if a
predefined action could not be completed.
Strict cleaning – The program will clean or delete all
infected files (including archives). The only exceptions are
system files. If it is not possible to clean them, you will be
offered an action to take in a warning window.
Warning: In the Default Standard cleaning mode, the
entire archive file is deleted only if all files in the archive
are infected. If the archive also contains legitimate files, it
will not be deleted. If an infected archive file is detected
in Strict cleaning mode, the entire archive will be deleted,
even if clean files are present.
4.1.3.4 Extensions
An extension is the part of the file name delimited by a
period. The extension defines the type and content of
the file. This section of the ThreatSense parameter setup
lets you define the types of files to be excluded from
scanning.
By default, all files are scanned regardless of their
extension. Any extension can be added to the list of files
excluded from scanning. Using the Add and Remove
buttons, you can enable or prohibit scanning of desired
extensions.
Excluding files from scanning is sometimes necessary if
scanning of certain file types prevents the proper
function of a program that is using the extensions. For
example, it may be advisable to exclude the .log, .cfg
and .tmp extensions.
4.1.3.5 Limits
The Limits section allows you to specify the maximum
size of objects and levels of nested archives to be
scanned:
Maximum size: Defines the maximum size of objects to
be scanned. The antivirus module will then scan only
objects smaller than the size specified. We do not
recommend changing the default value, as there is
usually no reason to modify it. This option should only
be changed by advanced users who have specific
reasons for excluding larger objects from scanning.
Maximum scan time: Defines the maximum time
allotted for scanning an object. If a user-defined value
has been entered here, the antivirus module will stop
scanning an object when that time has elapsed, whether
or not the scan has finished.
Maximum nesting level: Specifies the maximum depth
of archive scanning. We do not recommend changing
the default value of 10; under normal circumstances,
there should be no reason to modify it. If scanning is
prematurely terminated due to the number of nested
archives, the archive will remain unchecked.
Maximum file size: This option allows you to specify the
maximum file size for files contained in archives (when
they are extracted) that are to be scanned. If scanning is
prematurely terminated as a result of this limit, the
archive will remain unchecked.
4.1.3.6 Others
With Smart Optimization enabled, the most optimal
settings are used to ensure the most efficient scanning
level, while simultanneously maintaining the highest
scanning speeds. The various protection modules scan
intelligently, making use of different scanning methods
while applying them to specific file types. The Smart
Optimization is not rigidly defined within the product.
The ESET Development Team is continuously
implementing new changes which then get integrated
into your ESET NOD32 Antivirus via the regular updates.
If the Smart Optimization is disabled, only the user-
defined settings in the ThreatSense core of the particular
module are applied when performing a scan.
Scan alternative data streams (On-demand scanner
only)
Alternate data streams (resource/data forks) used by the
file system are file and folder associations which are
invisible from ordinary scanning techniques. Many
infiltrations try to avoid detection by disguising
themsleves as alternative data streams.
4.1.4 An infiltration is detected
Infiltrations can reach the system from various entry
points; webpages, shared folders, email or removable
computer devices (USB, external disks, CDs, DVDs,
diskettes, etc.).
If your computer is showing signs of malware infection,
e.g., it is slower, often freezes, etc., we recommend the
following steps:
Open ESET NOD32 Antivirus and click Computer scan.
Click Smart scan (for more information, see the Smart
scan section).
After the scan has finished, review the log for the
number of scanned, infected and cleaned files.
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If you only wish to scan a certain part of your disk, click
Custom scan and select targets to be scanned for
viruses.
As a general example of how infiltrations are handled in
ESET NOD32 Antivirus, suppose that an infiltration is
detected by the real-time file system monitor, which
uses the Default cleaning level. It will attempt to clean or
delete the file. If there is no predefined action to take for
the real-time protection module, you will be asked to
select an option in an alert window. Usually, the options
Clean,Delete and No action are available. Selecting No
action is not recommended, since the infected file(s)
would be left untouched. An exception to this is when
you are sure that the file is harmless and has been
detected by mistake.
Cleaning and deleting – Apply cleaning if a file has been
attacked by a virus that has attached malicious code to
it. If this is the case, first attempt to clean the infected file
in order to restore it to its original state. If the file
consists exclusively of malicious code, it will be deleted.
Deleting files in archives – In the Default cleaning
mode, the entire archive will be deleted only if it contains
infected files and no clean files. In other words, archives
are not deleted if they also contain harmless clean files.
However, use caution when performing a Strict
cleaning scan – with Strict cleaning the archive will be
deleted if it contains at least one infected file, regardless
of the status of other files in the archive.
4.2 Updating the program
Regular updates of ESET NOD32 Antivirus are necessary
to maintain the maximum level of security. The Update
module ensures that the program is always up to date
by updating the virus signature database.
By clicking Update from the main menu, you can find
the current update status, including the date and time of
the last successful update and if an update is needed.
The primary window also contains the virus signature
database version. This numeric indicator is an active link
to ESET’s website, listing all signatures added during the
given update.
In addition, the option to manually begin the update
process – Update virus signature database – is
available, as well as basic setup options such as the
username and password used to access ESET’s update
servers.
NOTE: Your username and password are provided by
ESET after purchasing ESET NOD32 Antivirus.
4.2.1 Update setup
The update setup section specifies update source
information such as the update servers and
authentication data for these servers. By default, the
Update server drop-down menu is set to Choose
automatically to ensure that update files will
automatically download from the ESET server with the
least network traffic.
The list of available update servers is accessible via the
Update server drop-down menu. To add a new update
server, click Edit... Then enter the address of the new
server in the Update Server input field and click the Add
button. Authentication for update servers is based on
the Username and Password generated and sent to you
after purchase.
To enable the use of test mode (downloads pre-release
updates) click the Setup... button next to Advanced
Options, select the Enable pre-release updates
checkbox in the dialog and confirm by pressing OK.
To delete all temporarily stored update data, click the
Clear button next to Clear update cache. Use this
option if you are experiencing difficulty while updating.

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4.2.2 How to create update tasks
Updates can be triggered manually by clicking Update
virus signature database in the primary window
displayed after clicking Update from the main menu.
Updates can also be run as scheduled tasks. To configure
a scheduled task, click Tools > Scheduler. By default, the
following tasks are activated in ESET NOD32 Antivirus:
Regular automatic update
Automatic update after user logon
Each of the aforementioned update tasks can be
modified to meet your needs. In addition to the default
update tasks, you can create new update tasks with a
user-defined configuration. For more details about
creating and configuring update tasks, see the Scheduler
section.
4.3 Scheduler
The Scheduler is available if Advanced mode in ESET
NOD32 Antivirus is activated. The Scheduler can be
found in the ESET NOD32 Antivirus main menu under
Tools. The Scheduler contains a list of all scheduled
tasks and configuration properties such as the
predefined date, time, and scanning profile used.
By default, the following scheduled tasks are displayed in
the Scheduler:
Regular automatic update
Automatic update after user logon
Automatic startup file check after user logon
Automatic startup file check after successful update of
the virus signature database
Log maintenance (after enabling the Show system
tasks option in the scheduler setup)
To edit the configuration of an existing scheduled task
(both default and user-defined), right-click the task and
click Edit... or select the desired task you wish to modify
and click the Edit... button.
4.3.1 Purpose of scheduling tasks
The Scheduler manages and launches scheduled tasks
with predefined configurations and properties. The
configuration and properties contain information such
as the date and time as well as specified profiles to be
used during execution of the task.
4.3.2 Creating new tasks
To create a new task in the Scheduler, click the Add...
button or right-click and select Add... from the context
menu. Five types of scheduled tasks are available:
Run application
Update
Logs maintenance
On-demand scan
System startup file check
Since Update is one of the most frequently used
scheduled tasks, we will explain how to add a new
update task.
From the Scheduled task drop-down menu, select
Update. Enter the name of the task into the Task name
field. Select the frequency of the task from the Run the
task drop-down menu. The following options are
available: User defined,Once,Repeatedly,Daily,
Weekly and Event triggered. Based on the frequency
selected, you will be prompted with different update
parameters. Next, define what action to take if the task
cannot be performed or completed at the scheduled
time. The following three options are available:
Wait until the next scheduled time
Run task as soon as possible
Run the task immediately if the time since its last
execution exceeds specified interval (the interval can
be defined using the Minimum task interval scroll
box)
In the next step, a summary window with information
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17
about the current scheduled task is displayed. Click the
Finish button.
The new scheduled task will be added to the list of
currently scheduled tasks.
The system, by default, contains essential scheduled
tasks to ensure correct product functionality. These
should not be altered, and are hidden by default. To
change this option and make these tasks visible, enter
the Setup > Enter entire advanced setup tree > Tools >
Scheduler and select the Show system tasks option.
4.4 Quarantine
The main task of quarantine is to safely store infected
files. Files should be quarantined if they cannot be
cleaned, if it is not safe or advisable to delete them, or if
they are being falsely detected by ESET NOD32 Antivirus.
You can choose to quarantine any file. This is advisable if
a file behaves suspiciously but is not detected by the
antivirus scanner. Quarantined files can be submitted for
analysis to ESET’s Threat Lab.
Files stored in the quarantine folder can be viewed in a
table which displays the date and time of quarantine, the
path to the original location of the infected file, its size in
bytes, reason (e.g., added by user…), and number of
threats (e.g., if it is an archive containing multiple
infiltrations). The quarantine folder with quarantined
files (/Library/Application Support/Eset/cache/esets/
quarantine) remains in the system even after uninstalling
ESET NOD32 Antivirus. Quarantined files are stored in a
safe encrypted form and can be restored again after
installing ESET NOD32 Antivirus.
4.4.1 Quarantining files
ESET NOD32 Antivirus automatically quarantines deleted
files (if you have not cancelled this option in the alert
window). If desired, you can quarantine any suspicious
file manually by clicking the Quarantine... button. The
context menu can also be used for this purpose – right-
click in the Quarantine window and select Open.
4.4.2 Restoring from Quarantine
Quarantined files can also be restored to their original
location. Use the Restore button for this purpose;
Restore is also available from the context menu by right-
clicking on the given file in the Quarantine window,
then clicking Restore. The context menu also offers the
option Restore to, which allows you to restore a file to a
location other than the one from which it was deleted.
4.4.3 Submitting file from Quarantine
If you have quarantined a suspicious file that was not
detected by the program, or if a file was incorrectly
evaluated as infected (e.g., by heuristic analysis of the
code) and subsequently quarantined, please send the file
to ESET‘s Threat Lab. To submit a file from quarantine,
right-click the file and select Send for analysis from the
context menu.
4.5 Log files
The Log files contain information about all important
program events that have occurred and provide an
overview of detected threats. Logging acts as an
essential tool in system analysis, threat detection and
troubleshooting. Logging is performed actively in the
background with no user interaction. Information is
recorded based on the current log verbosity settings. It
is possible to view text messages and logs directly from
the ESET NOD32 Antivirus environment, as well as to
archive logs.
Log files are accessible from the ESET NOD32 Antivirus
main menu by clicking Tools > Log files. Select the
desired log type using the Log drop-down menu at the
top of the window. The following logs are available:
1. Detected threats – Use this option to view all
information about events related to the detection of
infiltrations.
2. Events – This option is designed for system
administrators and users to solve problems. All
important actions performed by ESET NOD32
Antivirus are recorded in the Event logs.
3. Computer scan – Results of all completed scans are
displayed in this window. Double-click any entry to
view details of the respective On-demand computer
scan.
In each section, the displayed information can be directly
copied to the clipboard by selecting the entry and
clicking on the Copy button.
4.5.1 Log maintenance
The logging configuration for ESET NOD32 Antivirus is
accessible from the main program window. Click Setup >
Enter entire advanced setup tree... > Tools > Log files.
You can specify the following options for log files:
Delete old records automatically - Log entries older
than the specified number of days are automatically
deleted.

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Optimize log files automatically - Enables automatic
defragmentation of log files if the specified percentage of
unused records has been exceeded.
To configure the Log Records Default Filter click the
Edit... button and select/deselect log types as required.
4.5.2 Log filtering
Logs store information about important system events.
The log filtering feature allows you to display records
about a specific type of event.
The most frequently used log types are listed below:
Critical warnings – Critical system errors (e.g., Antivirus
protection failed to start)
Errors - Errors messages such as "Error downloading file"
and critical errors
Warnings – Warning messages
Informative records - Informative messages including
successful updates, alerts etc.
Diagnostic records - Information needed for fine-tuning
the program as well as all records described above.
4.6 User interface
The user interface configuration options in ESET NOD32
Antivirus allow you to adjust the working environment
to fit your needs. These configuration options are
accessible from the User > Interface section of the ESET
NOD32 Antivirus Advanced Setup window.
In this section, the Advanced mode option gives users
the ability to allow toggling to Advanced mode.
Advanced mode displays more detailed settings and
additional controls for ESET NOD32 Antivirus.
To enable the startup splash screen functionality select
the Show splash-screen at startup option.
In the Use standard menu section you can select the In
standard mode/In advanced mode options to enable
the use of the standard menu in the main program
window in the respective display mode(s).
To enable the use of tool tips select the Show tooltips
option. The Show hidden files option allows you to see
and select hidden files in the Scan Targets setup of a
Computer Scan.
4.6.1 Alerts and notifications
The Notifications setup section under User interface
allows you to configure how threat alerts and system
notifications are handled in ESET NOD32 Antivirus.
Disabling the Display alerts option will cancel all alert
windows and is only suitable in specific situations. For
most users, we recommend that this option be left to its
default setting (enabled).
Selecting the Display notifications on desktop option
will enable alert windows that do not require user
interaction to display on desktop (by default in the
upper-right corner of your screen). You can define the
period for which a notification will be displayed by
adjusting the Close notifications automatically after
X seconds value.
4.6.1.1 Alerts and notifications advanced setup
Display only notifications requiring user interaction
With this option, you can toggle the display of messages
requiring user interaction.
Display only notifications requiring user interaction
when running applications in full screen mode
This option is useful while doing presentations, playing
games or doing other activities that require the entire
screen.
4.6.2 Privileges
ESET NOD32 Antivirus settings can be very important to
your organization’s security policy. Unauthorized
modifications may endanger the stability and protection
of your system. Consequently, you can choose which
users will have permission to edit the program
configuration.
To specify privileged users, enter the Advanced menu (
Setup > Enter entire advanced setup tree...)> User >
Privileges.
In order to provide maximum security for your system, it
is essential that the program be correctly configured.
Unauthorized modifications could result in the loss of
important data. To set a list of privileged users, simply
select them from the Users list on the left side and click
the Add button. To remove a user simply select his/her
name in the Privileged Users list on the right side and
click Remove.
NOTE: If the list of privileged users is empty, all users of
the system will have permission to edit the program
settings.

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4.6.3 Context menu
The context menu integration can be enabled in the
Advanced setup window > User > Context Menu
section by enabling the Integrate into the context
menu checkbox.
4.7 ThreatSense.Net
The ThreatSense.Net Early Warning System keeps ESET
immediately and continuously informed about new
infiltrations. The bidirectional ThreatSense.Net Early
Warning System has a single purpose – to improve the
protection that we can offer you. The best way to ensure
that we see new threats as soon as they appear is to
“link“ to as many of our customers as possible and use
them as our Threat Scouts. There are two options:
1. You can decide not to enable the ThreatSense.Net
Early Warning System. You will not lose any
functionality in the software, and you will still receive
the best protection that we offer.
2. You can configure the ThreatSense.Net Early Warning
System to submit anonymous information about new
threats and where the new threatening code is
contained. This file can be sent to ESET for detailed
analysis. Studying these threats will help ESET update
its database of threats and improve the program's
threat detection ability.
The ThreatSense.Net Early Warning System will collect
information about your computer related to newly-
detected threats. This information may include a sample
or copy of the file in which the threat appeared, the path
to that file, the filename, the date and time, the process
by which the threat appeared on your computer and
information about your computer‘s operating system.
While there is a chance this may occasionally disclose
some information about you or your computer
(usernames in a directory path, etc.) to ESET’s Threat
Lab, this information will not be used for ANY purpose
other than to help us respond immediately to new
threats.
The ThreatSense.Net setup is accessible from the
Advanced Setup window, under Tools > ThreatSense.
Net. Select the Enable ThreatSense.Net Early Warning
System option to activate and then click the Setup...
button beside the Advanced Options heading.
4.7.1 Suspicious files
The Suspicious files option allows you to configure the
manner in which threats are submitted to ESET‘s Threat
Lab for analysis.
If you find a suspicious file, you can submit it to our
Threat Labs for analysis. If it is a malicious application, its
detection will be added to the next virus signature
database update.
Submission of Suspicious Files - You can choose to
send these files During Update, meaning they will be
submitted to ESET's Threat Lab during a regular virus
signature database update. Alternatively, you can
choose to send them As soon as possible – this setting
is suitable if a permanent Internet connection is
available.
If you do not want any files to be submitted, select the
Do not submit option. Selecting not to submit files for
analysis does not affect submission of statistical
information, which is configured in a separate area.
The ThreatSense.Net Early Warning System collects
anonymous information about your computer related to
newly detected threats. This information may include
the name of the infiltration, the date and time it was
detected, the ESET security product version, your
operating system version and the location setting. The
statistics are typically delivered to ESET‘s servers once or
twice a day.
Below is an example of a statistical package submitted:
# utc_time=2005-04-14 07:21:28
# country=“Slovakia“
# language=“ENGLISH“
# osver=9.5.0
# engine=5417
# components=2.50.2
# moduleid=0x4e4f4d41
# filesize=28368
# filename=Users/UserOne/Documents/Incoming/
rdgFR1463[1].zip
Submission of Anonymous Statistical Information –
You can define when the statistical information will be
submitted. If you choose to submit As soon as possible,
statistical information will be sent immediately after it is
created. This setting is suitable if a permanent Internet
connection is available. If the During update option is
selected, all statistical information will be submitted
during the update following its collection.
If you would not like to send anonymous statistical
information, you can select the Do not submit option.
Submission Distribution - You can select how files and
statistical information will be submitted to ESET. Select
the Remote Administrator Server or ESET option for
files and statistics to be submitted by any available
means. Select the Remote Administrator Server option

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to submit files and statistics to the remote administrator
server, which will then submit them to ESET’s Threat
Lab. If the option ESET is selected, all suspicious files and
statistical information will be sent to ESET’s virus lab
directly from the program.
Exclusion filter – The Exclusion filter allows you to
exclude certain files/folders from submission. For
example, it may be useful to exclude files which may
carry confidential information, such as documents or
spreadsheets. The most common file types are excluded
by default (.doc, etc.). You can add file types to the list of
excluded files.
Contact email – Your Contact email [optional] can be
sent with any suspicious files and may be used to
contact you if further information is required for analysis.
Please note that you will not receive a response from
ESET unless more information is needed.