Blackbe;rry PROTECT - V1.0 User manual

BlackBerry Protect
Version: 1.0
User Guide

SWD-1057537-1208091521-001

Contents
About BlackBerry Protect.......................................................................................................................................................................................................................... 3
Setting up BlackBerry Protect.................................................................................................................................................................................................................. 4
Set up BlackBerry Protect......................................................................................................................................................................................................................... 4
About the BlackBerry ID............................................................................................................................................................................................................................ 4
Change your BlackBerry ID information................................................................................................................................................................................................. 4
Sign in to the BlackBerry Protect application using a different BlackBerry ID.................................................................................................................................. 5
Switch devices using BlackBerry Protect................................................................................................................................................................................................ 5
Delete a device from your BlackBerry Protect account......................................................................................................................................................................... 5
Backing up device data............................................................................................................................................................................................................................. 6
About backing up data automatically...................................................................................................................................................................................................... 6
Back up data from the BlackBerry Protect application on your device............................................................................................................................................... 6
Back up data from the BlackBerry Protect web site............................................................................................................................................................................... 6
Change automatic backup options.......................................................................................................................................................................................................... 6
Change the types of data that BlackBerry Protect backs up................................................................................................................................................................ 7
Backup options........................................................................................................................................................................................................................................... 7
Options for types of data to back up....................................................................................................................................................................................................... 8
Turn off backups temporarily.................................................................................................................................................................................................................... 8
Troubleshooting.......................................................................................................................................................................................................................................... 9
Tracking your device's location................................................................................................................................................................................................................ 10
About location tracking............................................................................................................................................................................................................................. 10
Turn on location tracking.......................................................................................................................................................................................................................... 10
Finding and protecting a lost device....................................................................................................................................................................................................... 11
View your device's location....................................................................................................................................................................................................................... 11
Make your lost device ring........................................................................................................................................................................................................................ 11
Lock your lost device.................................................................................................................................................................................................................................. 11
Display a message on your lost device.................................................................................................................................................................................................... 12
Dismiss the message from your recovered device................................................................................................................................................................................. 12
Delete all data from your lost device....................................................................................................................................................................................................... 12
Troubleshooting.......................................................................................................................................................................................................................................... 13
Restoring data............................................................................................................................................................................................................................................ 14
Restore data................................................................................................................................................................................................................................................ 14
Troubleshooting.......................................................................................................................................................................................................................................... 14
Find more troubleshooting information.................................................................................................................................................................................................. 15

Provide feedback........................................................................................................................................................................................................................................ 16
Legal notice................................................................................................................................................................................................................................................. 17

About BlackBerry Protect
BlackBerry® Protect provides a convenient way to wirelessly back up and restore BlackBerry device data as well as features to help you find
your device and help protect your device's data if your device is ever lost or stolen.
You can use BlackBerry Protect to back up contacts, calendars, memos, tasks, text messages, and browser bookmarks. You can set BlackBerry
Protect to back up your data regularly or only when certain types of network connections are available. You can also choose to back up your
data manually.
BlackBerry Protect can restore data to the same device (for example, when you want to recover data that you have deleted) or to a different
device (for example, when you need to replace a lost device with a new one).
If your device is lost, you can use the BlackBerry Protect web site to help you find your device by viewing its current location, making it ring, or
displaying a custom message on the device Home screen. If your device is stolen, you can also remotely lock your device, change your device
password, or delete all data from your device.
You can manage up to five BlackBerry devices from your BlackBerry Protect account. You cannot use BlackBerry Protect on a device that is
configured to work with the BlackBerry® Enterprise Server, therefore there are no IT policies for BlackBerry Protect.
User Guide About BlackBerry Protect
3

Setting up BlackBerry Protect
Set up BlackBerry Protect
To use BlackBerry® Protect, you might need to install the BlackBerry Protect application on your BlackBerry device. The application is available
through the BlackBerry App World™ storefront.
1. On the Home screen or in the Downloads folder, click the BlackBerry Protect icon.
2. To accept the terms of the license agreement, click I Agree.
3. Click Continue.
4. Type your BlackBerry® ID login information.
5. Click Next.
6. Complete the instructions on the screen.
About the BlackBerry ID
A BlackBerry® ID gives you convenient access to multiple BlackBerry products, including BlackBerry® Protect and the BlackBerry App World™
storefront. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports
BlackBerry ID.
You can create a BlackBerry ID from the BlackBerry Protect web site, the BlackBerry Protect application on your BlackBerry device, or BlackBerry
App World.
You can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your device. If you have
a user name and password that you use to manage email addresses on your device, that user name is separate from your BlackBerry ID.
Change your BlackBerry ID information
1. In the BlackBerry® Protect application on your BlackBerry device, press the Menu key > Options.
2. In the BlackBerry ID section, click Change account information.
3. Do one of the following:
• To change the password for your BlackBerry® ID, beside Password, click Change.
• To change the recovery question for your BlackBerry ID, beside Recovery Question, click Change.
4. Type your current BlackBerry ID password.
5. Change your information.
6. Click OK.
7. TohaveemailnotificationssenttoyourBlackBerryIDemailaddress,selecttheIwouldliketoreceiveinformationonRIMandBlackBerry
products and services check box.
Use your updated BlackBerry ID to log in to any BlackBerry product that supports BlackBerry ID.
User Guide Setting up BlackBerry Protect
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Sign in to the BlackBerry Protect application using a different BlackBerry
ID
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry ID section, click Sign Out.
3. Click Sign Out again.
4. Type the login information for the BlackBerry® ID that you want to use to sign in to BlackBerry Protect.
5. Click Sign In.
Switch devices using BlackBerry Protect
To perform this task, BlackBerry® Protect must be installed on your current BlackBerry device.
You can use BlackBerry Protect to move supported data from your current device to a new device.
1. On your current device, back up your data.
2. If necessary, on your new device, install BlackBerry Protect.
3. Complete the setup process.
4. Click Switch Device or manually start the restore process. Select your old device as the device that you want to restore data from.
Related topics
Set up BlackBerry Protect, 4
Back up data from the BlackBerry Protect application on your device, 6
Restore data, 14
About BlackBerry Protect, 3
Delete a device from your BlackBerry Protect account
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. If you want to delete all of yourBlackBerry device's backup data from BlackBerry Protect, clear the Keep Backups check box beside the
device that you want to delete.
4. Beside the device that you want to delete, click Remove.
5. Click OK.
User Guide Setting up BlackBerry Protect
5

Backing up device data
About backing up data automatically
You can use BlackBerry® Protect to automatically back up your data daily, weekly, or monthly. When you turn on automatic backups, BlackBerry
Protect backs up your data at the specified frequency when your BlackBerry device is connected to the wireless network and not in use. If your
device is turned off or not connected to the wireless network when a backup is due, BlackBerry Protect backs up your data the next time that
your device is turned on and connected.
While BlackBerry Protect is backing up your data, you can use your device as you normally would. BlackBerry Protect pauses the backup process
when you use your device and automatically finishes backing up your data when you are done.
Related topics
About BlackBerry Protect, 3
Back up data from the BlackBerry Protect application on your device
In the BlackBerry® Protect application on your BlackBerry device, on the main screen, click the Back Up Now icon.
You can continue to use your device while BlackBerry Protect backs up your data. You can also set up BlackBerry Protect to automatically back
up your data at regular times.
Related topics
Back up data from the BlackBerry Protect web site, 6
Change automatic backup options, 6
Back up data from the BlackBerry Protect web site
1. Log in to the BlackBerry® Protect web site.
2. On the left side of the web page, click Your Devices.
3. Beside the BlackBerrydevice that you want to back up, click Back Up Now.
If your device is turned off or not connected to the wireless network, BlackBerry Protect backs up your data the next time that your device is
turned on or connected to the wireless network.
Related topics
Back up data from the BlackBerry Protect application on your device, 6
Change automatic backup options
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
User Guide Backing up device data
6

2. In the Backup Options section, change the backup options.
3. Press the Menu key > Save.
Related topics
Backup options, 7
Options for types of data to back up, 8
About location tracking, 10
Change the types of data that BlackBerry Protect backs up
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. In the BlackBerry Data to Back Up section, select the check boxes for the types of data that you want to back up.
3. Press the Menu key > Save.
Related topics
Options for types of data to back up, 8
Backup options
Additional data charges might apply when you use this feature. For information, contact your wireless service provider.
Automatically Back Up
Set whether BlackBerry® Protect backs up your data based on a regular schedule. If you select this option, BlackBerry Protect backs up
your data in the background only when you are not using your BlackBerrydevice. If a scheduled backup cannot be completed (for example,
if your device is not connected to the wireless network at the scheduled backup time), BlackBerry Protect tries again until the backup
succeeds. If you do not select this option, you can still back up your data manually.
Backup Frequency
Set how often you want BlackBerry Protect to automatically back up your data.
Only Back Up over Wi-Fi
Set whether you want BlackBerry Protect to back up your data only when your device is connected to a Wi-Fi® network. You can use this
option to reduce data usage on your wireless service plan, but BlackBerry Protect might not be able to back up your data as frequently. If
you select this option and a Wi-Fi network is not available when a scheduled backup time arrives, BlackBerry Protect backs up your data
the next time that your device connects to a Wi-Fi network. If you do not select this option, BlackBerry Protect still backs up your data over
a Wi-Fi network when one is available, but if a Wi-Fi network is not available, BlackBerry Protect backs up your data over the wireless
network.
Allow Backup When Roaming
Set whether you want BlackBerry Protect to back up your data automatically when your device is outside your wireless service provider's
coverage area. You can turn off this option to reduce roaming charges from your wireless service provider. If you turn off this option and
your device is roaming when a scheduled backup time arrives, BlackBerry Protect backs up your data the next time that your device is
within your wireless service provider's coverage area or the next time that your device connects to a Wi-Fi network.
User Guide Backing up device data
7

Related topics
Options for types of data to back up, 8
About location tracking, 10
Change automatic backup options, 6
Options for types of data to back up
Contacts
Back up all contacts. By default, BlackBerry® Protect does not back up contacts that you synchronize with an email account (such as a
Google Mail™ or Yahoo!® email account).
Calendars
Back up all calendar entries.
Tasks
Back up all tasks.
Memos
Back up all notes from the MemoPad application.
Browser Bookmarks
Back up all browser bookmarks.
Text Messages
Back up text messages and text messages with attachments (350 KB or smaller).
Related topics
Change the types of data that BlackBerry Protect backs up, 7
Turn off backups temporarily
1. In the BlackBerry® Protect application on your BlackBerrydevice, press the Menu key > Options.
2. Clear the Automatically Back Up check box.
3. Press the Menu key > Save.
To turn backups on again, select the Automatically Back Up check box.
User Guide Backing up device data
8