ESET NOD32 ANTIVIRUS - FOR KERIO User manual

Version 2.7
Includes Windows Vista
and 64-bit protection
NOD32
Installation
Guide
Proactive protection
againstViruses, Spyware,
Worms,Trojans, Rootkits,
Adware and Phishing
Best Detection
Fastest Performance
Minimal Resource
Utilization

NOD32 Installation Guide
2
Copyright © 1997 – 2006 ESET LLC. All rights reserved.
No part of this document may be reproduced or transmitted in any form
or by any means electronic or mechanical, for any purpose without the
express written permission of ESET LLC. Information in this document is
subject to change without prior notice.
Certain names of program products and company names used in this
document might be registered trademarks or trademarks owned by other
entities.
ESET, NOD32 and AMON are trademarks of ESET.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
ESET, LLC
610 West Ash Street
San Diego
California
92101
U.S.A.
http://www.eset.com
For Sales and Technical Support (US and Canada):
Tel: [phone]
Fax: [phone]
Online purchase: http://www.eset.com/purchase/index.php
Sales email:
[email protected]
Technical Support Worldwide:
http://www.eset.com/support/index.php
Then by clicking on your country’s name, you can locate the support details
closest to you.
This guide is frequently updated to reect changes in the product. The
latest version can always be found at
http://www.eset.com/download/manual.htm
This guide was prepared for NOD32 for Windows Version 2.7 (November 2006)

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Contents
Introduction
Guidebook Conventions
Minimum System Requirements
Section 1: Installation
Installation instructions
Section 2: Configuration
Profiles
Scanning
On-Demand Scanning
On-Access Scanning
Updating
Heuristics
Section 3: Dealing with alerts & virus incidents
Dealing with an alert
Sending a sample to ESET
Section 4: Troubleshooting & Information
Appendix A: Troubleshooting
Appendix B: Installation types
Appendix C: Uninstalling
Section 5: Glossary
Page
3
4
5
6
7
8 to 31
32
33 to 38
39
40
41
42 & 43
44
45
46
47
48
49
50
51
52 & 53

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Introduction
Congratulations, you have just purchased NOD32, the most advanced
antivirus solution available.
NOD32 is very simple to use and you will probably not even need to
read through this guide... however, the following information will help you
to get a better understanding of the many features of NOD32, so that you
get the best protection possible.
NOD32 is more than just a virus scanner – being able to scan for known
viruses is the bare minimum that should be expected from an anti-virus
product, so it should be reassuring to know that NOD32 not only does
this faster, and more reliably than other products, but that it also has an
excellent track record in discovering new threats. In addition, version 2.7
includes detection for adware, spyware and riskware aswell as rootkit
detection with its Anti-Stealth technology. With NOD32 you can be sure you
have the most advanced and comprehensive virus protection possible.

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Guidebook Conventions
To highlight the most important points – we have used a set of simple
icons which draw attention to key information and settings.
Key:
The Check Icon indicates a setting that we recommend
you use or enable
The Info Icon higlights important facts and information
about NOD32, to help you make better use of the program
The Hazard Icon highlights areas where potential
problems can arise, or miscongurations occur, to help
you avoid damage or loss of data.
Use the icons as a guide – they will highlight the most important areas of
conguration and usage so that you get the best out of NOD32.
This document uses the following typographic conventions:
C:\type.exe
Used for text that must be typed exactly as shown
ndntenst.exe
Used for le and program names, screen messages and dialogues
username
Used for items like menu options, or objects such as passwords and
usernames

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Operating system CPU RAM
Windows 98/ME 133 MHz/150 MHz 32 MB
Windows NT4/2000 133 MHz 32 MB/64 MB
Windows XP/2003/XP 64 or 32-bit 300 MHz 128 MB
Windows Vista 800 MHz 512 MB
Minimum System Requirements
Please make sure that the computer on which you plan to install NOD32
meets the minimum system requirements for the program to run:
Disk Space: 30MB free disk space
Graphics: VGA video card. (SVGA 800x600 recommended)
You must only install ONE anti-virus On-Access
scanner at one time (a scanner that is always running
while your PC is switched on); otherwise you could
cause serious system instability.
If you are installing NOD32 with another anti-virus
program, please make sure you do not enable both
On-Access scanners at once.
If another anti-virus program has previously been installed on your
computer, its scanner may interfere with NOD32. Usually resident
scanners will display an icon in the system tray (the area of the taskbar
near the clock). We recommend removing any other antivirus software,
including older versions of NOD32, before installing NOD32 Version 2.7, to
avoid the possibility of serious problems
Version 2.7 may be installed over your existing NOD32 if it is version 2 or
higher, however, if any problems were encountered, a clean installation is
recommended.
Details on uninstalling NOD32 can be found in Appendix C on page 51.

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Installation

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Installation Instructions for
Windows 95/98/ME/NT/2000/2003/XP/Vista
To install from the NOD32 CD, simply insert the CD into the drive. If setup
does not begin automatically, you will need to run NOD32.exe from the
CD’s root directory.
To install the download version (recommended, as it will be the most up-to-
date), rst download the installer from the ESET website:
http://www.ESET.com/download/registered_software.php
For either method, you must have administrator
privileges on your PC.
Locate the correct Standard version (not LAN
Update Server version) to suit your PC’s operating
system and click Download. The installer for version
2.7 is 11.2 MB in size. You will immediately see a
window similar to this:
Copy & Paste the username and password sent
to you in your license email. (Highlight the text, press
‘Ctrl + C’to copy and ‘Ctrl + V’ to paste into the
required elds)
Click OK and you’ll see a window similar to this:
Click ‘Save’. Choose to save the download to your
desktop (or an Installers folder if you have one)
You will then see the download progress in a window
similar to this:
Once it has downloaded, locate and run the le by
double clicking on it.

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Whether from a CD or from a download, the installation instructions from
this point are the same.
You will see this screen:
Click Extract to begin
the installation process.
The extraction path can be changed in the "Extract to"
box. This will not affect the final installation directory, only
where the installation files are put during setup. These files
can be removed after NOD32 setup completes.
If installing onto a 64-bit operating system, the installer will
automatically install a compatible version, but the Extract
path will read: C:\Program Files (x86)\ESET\Install
After clicking Extract
you will see the les
being expanded onto
the disk:
...and then you should
see the following
message:
Once the Setup Wizard has started, you will be presented with the
Installation choices....

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NOD32 Installation choices
Typical installs NOD32 with the correct settings for normal usage, and
will make most of the decisions for you about the installation. If you have
no particular requirement to install NOD32 with specic settings, it is
recommended to choose this route. Typical installation is the default
option.
Advanced allows some
customisation of the
installation process,
including being able
to password protect
settings and enable
silent messaging. This
is useful for users
who have a shared
computer.
Expert allows every
part of the installation
to be controlled and
customised, and offers
many conguration
options at install time,
including setting up
SMTP messaging for
alerts.
If you need to change the installation path from the default
“C:\Program Files\ESET” you must choose either
Advanced or Expert Installation modes.
This guide shows all the installation options for each route, clearly marked,
whether the information applies to Typical, Advanced or Expert, so that
you can easily navigate to the relevant information.
Whichever installation route is chosen, all the options, apart from a select
few, such as installation path, desktop icon and context menu scanning, are
congurable after the product is installed, so for most purposes, a typical
installation is fastest and simplest.
For an “At-a-glance” chart of installation options see
Appendix B: Installation Types

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End User Licence Agreement
In all installation modes, the next screen will be the End User License
Agreement, on which you must choose I accept and click Next> to
continue installation. You may also Print the license agreement for future
reference.
You are advised to
read the terms of the
license carefully before
proceeding with the
installation. If you
decline the license
terms, the installation
cannot proceed.
Typical installation: jump to page 13
Advanced installation: continue to next page
Expert installation: continue to next page

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Program Destination Folder
At this point the Advanced and Expert Installations allow you to change the
destination folder of NOD32, if you have a specic reason for doing so.
During Typical install, this screen will not be shown.
Unless there is a specic need to change the installation path – for
instance, you want to install NOD32 on a different drive, or already have
a folder called ESET on a different drive that you want to use instead, we
recommend that the default setting is used. Once you have the correct
path, click Next> to proceed.

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Conguring Automatic Updates
At this point the Typical, Advanced and Expert installations converge.
You will now be presented with a screen asking you to choose your update
server.
We strongly recommend that you use the setting
<Choose Automatically>
This ensures that updates will be delivered most
efciently.
If you do not enter a username and password at
this point, the product will not receive automatic updates
until you enter them.
You will be prompted to provide a username and password for
updates. You should copy and paste these from your license email to
ensure that no typing errors are made. (Highlight the text, ‘Ctrl + C’ to copy
and ‘Ctrl + V’ to paste into the required elds)
If you do not have this information to hand, you can choose to set update
parameters later, otherwise you will not be able to proceed with the
installation without either entering a username and password.

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Conguration of Internet Settings
You will now be asked about your Internet Connection settings.
If you use a dial-up modem (not broadband or networked) then you need to
check the I use dial-up (modem) Internet connection option.
This will set NOD32 to update when an internet connection is detected.
You will also be asked whether you use a proxy server, if you don’t or are
unsure, just accept the default setting, as shown, and NOD32 will work it
out for you.
For all installation routes, if you choose a Proxy Server conguration,
continue to the next page. If not:
Typical installation: jump to page 21
Advanced installation: jump to page 16
Expert installation: jump to page 16

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Proxy Servers
If you know that you use a proxy server, and chose the I use a proxy
server option, you will be presented with a screen in which you can ll out
your proxy details....
Your network
administrator or ISP
(Internet Service
Provider) should
supply you with the username
and password for the proxy,
if required. Do NOT put your
NOD32 username and
password into these elds.
When you have nished, click Next> to continue the installation.

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Conguring Updates
The Advanced and Expert installation routes allow you to congure
updating options at this point.
Clicking on the Change button will give control over program and signature
options, all of which can be congured after installation. It’s recommended
that you leave these options as they are.
ESET release regular updates to keep NOD32’s protection
current, we strongly advise that automatic updating is
left enabled, to ensure that your computer has the best
protection possible.

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General Setup
Advanced and Expert mode installation now give several other options.
The Silent mode
option can be
set, so that only
an administrator
(set later) is sent
messages that do not
require some user
intervention.
There is also an
option to ‘password
protect’ the settings
– if you work on a
shared computer, and
you don’t want other
people to be able to
change the NOD32
conguration, you
can set a password
of YOUR OWN
CHOOSING (NOT the license password that was sent to you by ESET)
on the conguration options, so that only you will be able to change the
conguration.

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Disabling ESET’s custom graphics & the
NOD32 splash screen
At this point, Expert mode will also give you the option to use a standard
windows interface rather than the NOD32 default, and to disable the
“Splash Screen” (a banner with NOD32 information on it) that comes up
each time you log onto Windows.

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Warning distribution
If you wish to send a notication message to an administrator for example,
this window gives you 2 options: to send a warning message by email
and/or by Windows Messenger system. If you are a single-user, there is no
need to check these boxes.
In the next window, you will be able to enter the details of the recipients....

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SMTP / Messaging Options
If your SMTP server requires authentication you may
congure that once the NOD32 installation has completed.
At this point, you will only be able to enter the addressing
information.
Expert mode now allows you to congure alerting and messaging options.
NOD32 has several congurable messaging options, which are particularly
useful for networked computers, where an administrator looks after several
machines. To congure the options at this point, you will require the
following details:
Note: The example information in this screenshot has been added to
illustrate the options - the options will be blank when the screen is
presented to you.
SMTP Server
address
Default sender
address and
recipient email
address(es)
Windows Messenger
recipients
You will need to ascertain the computer names, domain names or IP
addresses from the systems administrator in your network.
If you did not check one or other of the boxes on the previous screen, then
the unchecked option will be greyed out in this screen. If you chose neither
option on the previous dialogue, this screen will not be shown.