ESET NOD32 V3 - User manual

we protect your digital worlds
Quick Start Guide
Microsoft® Windows® Vista / XP / 
v3.0

Table of contents
. Installation typical installation description
. Starting ESET NOD Antivirus v.
. Entering Username and Password for update
. Computer scanning
. Protection status indication
. Resolving issues
ESET NOD Antivirus provides stateofthe
art protection for your computer against
malicious code. Based on the ThreatSense®
scanning engine first introduced in the award
winning NOD antivirus system, ESET NOD
Antivirus continues to deliver unprecedented
protection against zeroday threats, without
the need for constant reactive signature
updates to recognize the threats. This manual
will guide you stepbystep through the quick
setup and configuration of the product.
ESET NOD Antivirus v3.0

ESET Antivirus
detects and eliminates viruses, trojans,
worms, rootkits and other threats
Integrated components
ESET Antispyware
fights against spyware and adware, which
are an increasing threat to computer
security

Protection status informs you about the current protection level and security of your computer.
A computer scan is an important part of any antivirus solution.
It is used to perform a scan of the files and folders on your computer’s disk(s).
This section contains important information about program updates.
It is vitally important for the program to update regularly to provide the maximum level of protection against malware threats.
The ESET NOD Antivirus setup options allow you to adjust the protection levels of your computer.
Comprehensive help and support for ESET NOD Antivirus. You can also contact ESET Customer Care directly from here.
User interface

. Installation
Before beginning installation, please close all running
programs. ESET NOD Antivirus contains components
that may conflict with other antivirus programs that
may already be installed on your computer. ESET strongly
recommends that you remove the other program to
prevent potential problems. To take full advantage of the
ESET NOD Antivirus system, you will need an Internet
connection during the installation process.
You can install ESET NOD Antivirus from the installation
CD or from a file that you can download and save from the
ESET website: www.eset.com.
1.2. Launching the installation
To launch the installer wizard, either do one of the following
If you install from the installation CD, insert the CD into
the CDROM drive and the installation should begin
automatically.
If you install from a downloaded file, doubleclick the
file you downloaded to launch the installer.
After launching the installer and accepting the license
agreement, the installer will oer two types of installation.
Typical  the most important parameters will be
configured during installation. These will be preset
to their recommended settings. This mode provides
comprehensive protection and is suitable for most
users.
Custom  enables configuration of all advanced
parameters during installation.
This guide describes the typical installation.

.. Username and Password for updating the program
It is critical that you enter your Username and the
Password for ESET NOD Antivirus automatic updates to
function. If you decide to set the update parameters later,
we strongly recommend doing so immediately after the
installation is complete, to ensure that your protection
remains current.
.. ThreatSense.Net
ThreatSense.Net plays an important role in reporting
proactively captured malware to provide you with
better protection. We recommend that you leave the
ThreatSense.Net Early Warning System enabled.
Click Next to proceed to the next step. Click Next to proceed to the next step.

.. Detection of potentially unwanted applications
Since some potentially unwanted applications are used
legitimately, and might not necessarily pose a security risk,
the user‘s consent is required to enable detection. Select
this option if you want to block these types of applications.
.. Completing the installation
Once ESET NOD Antivirus has been configured, start
the final installation by clicking the Install button. The
installation progress will be indicated by a progress bar.
After installation is complete, ESET NOD Antivirus
will start automatically. A computer restart is not normally
required, so you can continue working while ESET NOD
Antivirus runs in the background, protecting your
computer from malware threats.
Click Next to proceed to the next step.

2. Starting ESET NOD32 Antivirus
ESET NOD Antivirus starts protecting your computer
immediately after installation. You do not have to start the
program to activate it. However, at any time you may open
ESET NOD Antivirus to check your protection status or to
perform various scanning and maintenance tasks.
To open the ESET NOD Antivirus user interface, do one of
following:
Doubleclick on the ESET NOD Antivirus icon
located in the Windows notification area System tray
On the Windows taskbar, click Start > All Programs > ESET
> ESET NOD32 Antivirus > ESET NOD32 Antivirus
A color change in this icon indicates a possible problem
with ESET NOD Antivirus.

If your license has expired and you have received a new
User name and Password after purchasing a renewal or
you did not enter them during installation, enter the new
User name and Password in the update setup window.
This step is critical in order to receive updates so that your
computer is continually protected against newly emerging
threats.
In the left pane of the ESET NOD Antivirus screen, select
Setup and then click Enter User name and Password on
the right. Enter the data you received in the License details
window and click OK to confirm.
Your Username and Password are both case sensitive.
Enter them exactly as they appear. Copying and pasting from
the license email is recommended.
.. Update
By default, ESET NOD Antivirus retrieves updates
automatically. If you did not enter your Username and
Password during installation then no automatic update
would have occurred. We recommend performing the
update manually as follows:
Select Update in the left pane of the main ESET NOD
Antivirus screen
Click Update virus signature database
. Entering Username and Password for update

The update module will connect to the Internet, contact an
available ESET update server and download digitally signed
update files. These files contain the most recent malware
signatures and new definitions for advanced heuristics and
other program modules.
As soon as a newer update has been installed, ESET
NOD Antivirus displays a notification in the system tray
area showing the version number of the installed virus
signature database.
Note: You only need to perform a manual update once.
Afterwards, ESET NOD Antivirus will download the
update files automatically.
. Computer scanning
After successful installation and update, we recommend
that you perform a complete computer scan to check
for threats. To do this, click Computer scan in the main
ESET NOD Antivirus screen and select Standard scan.
Scanning of all local hard drives will begin. As long as the
scan continues, the status window shows the progress bar
as well as the current statistics about scanned and infected
files found. If a threat is detected, ESET NOD Antivirus
quarantines the file and displays an alert in the system
tray area. You should be able to continue working normally
during the scan.

ESET NOD Antivirus informs you about the status of
antivirus protection by means of the following controls:
. The system tray icon indicates activation or
deactivation of the realtime file system protection by
changing color according to the status.
. A detailed report in the Protection status window
If a particular module is disabled, its name will be displayed
along with a link to enable it in the Protection status
panel. Protection status is indicated by  colors:
. green recommended
Antivirus protection is fully functional and your computer
is protected. In this mode all modules are enabled and the
virus signature database is current.
. yellow
Real-time file system protection is enabled, but another
protection module is disabled or update has failed e.g.
email protection is disabled, no Internet connection was
detected, etc.)
. red
Realtime file system protection is disabled.
We recommend enabling the inactive module
immediately!
. Protection status indication

. Submitting a Customer Care support request
In the event of a problem, contact ESET Customer Care
using the support request form integrated in the program.
In the Help and support section, select Customer Care
support request.
6. Resolving Issues
ESET Customer Care representatives are ready to assist
you in resolving potential problems. However, before
contacting Customer Care, we strongly recommend that
you first search for a solution on the ESET website. This
should help you resolve the problem within a matter of
minutes.
Answers to the most frequently asked questions and a
comprehensive knowledgebase can be found at:
http://www.eset.com/support
To contact ESET Customer Care, please submit a support
request at: http://www.eset.com/support/contact.
php or use the support request form integrated into the
program.

A window will appear where you can enter your contact
information, case type, case issue, as well as your
specific question or issue. Correctly filling in the contact
information is crucial for receiving a prompt response to
your question.
In the Subject field, enter a concise description of the issue
or question. Next, type in as detailed a description of the
issue as possible in the Question or issue description field.
Click Next to proceed to the next step.
In addition to the issue description, ESET NOD Antivirus
also supports submission of other important information
that can help pinpoint the problem. We strongly
recommend you leave all options selected. To view the
information submitted before it is sent to ESET, select the
Display submitted data with confirmation checkbox.
Besides submitting system information, you can also
attach any file if relevant to the issue or question.
Click Next to proceed to the next step.

After you have filled in all necessary information, submit
the request to Customer Care by clicking the Finish button.
A Customer Care representative will contact you as soon as
possible.

Copyright  ESET, spol. s r. o. ESET, logo of ESET, NOD, ThreatSense,ThreatSense.Net
and/or other mentioned products of ESET, spol. s r. o. are registered trademarks of
ESET,spol.s r.o. Other companies mentioned here or products, may be registered trademarks
of their proprietors. Produced according to quality standards of ISO :.