ESI IVX S-Class User manual

WITH voice mail
Installation Manual
0450-0457
Rev. T


About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry
publications and leaders.
Copyright © 2007 ESI (Estech Systems, Inc.).
IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, and Verbal User’s Guide are trademarks, of ESI.
CompactFlash is a registered trademark of SanDisk Corporation. Motorola and ColdFire are registered trademarks of Motorola, Inc.
Texas Instruments is a registered trademark of Texas Instruments Corporation. Rayovac is a registered trademark of Rayovac
Corporation. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation.
Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Velcro is a registered trademark of Velcro
Industries B.V. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Smart Jack is a
trademark of Westell Technologies, Inc.
Information contained herein is subject to change without notice.
ESI products are protected by various U.S. Patents, granted and pending.
ESI is an ISO 9001:2000-certified company. Visit ESI on the Web at www.esi-estech.com.

Table of contents
General description..................................................................................................................................................A.1
Hardware overview/installation..............................................................................................................................B.1
Remote maintenance with Esi-Access..................................................................................................................C.1
System programming: An introduction.................................................................................................................D.1
System fixed numbering plan......................................................................................................................................................................D.2
System programming overview..................................................................................................................................................................D.3
Function 1: System parameters .............................................................................................................................E.1
Function 11: Initialize....................................................................................................................................................................................E.1
Functions 12 and 13:Installer andAdministrator passwords................................................................................................................E.1
Function 14: System clock ..........................................................................................................................................................................E.2
Function 15: System timing parameters ....................................................................................................................................................E.3
Function 16: System feature parameters...................................................................................................................................................E.4
Function 17: System speed-dial................................................................................................................................................................E.10
Function 18: Maintenance/SMDR serial port baud rate..........................................................................................................................E.11
Function 2: CO lines ................................................................................................................................................F.1
Function 21: CO line programming.............................................................................................................................................................F.1
Function 22: Translation table programming.............................................................................................................................................F.4
Function 23: CO line parameters................................................................................................................................................................F.6
Function 24: Caller ID ..................................................................................................................................................................................F.7
Function 3: Extension programming.................................................................................................................... G.1
Function 31: Extension definition and routing...........................................................................................................................................G.1
Function 32: Extension feature authorization............................................................................................................................................G.5
Function 33: Department programming....................................................................................................................................................G.7
Function 35: Extension button mapping....................................................................................................................................................G.9
Function 37: RFID programming.............................................................................................................................................................G.12
Function 4: Auto attendant programming.............................................................................................................H.1
Function 41: Auto attendant branch programming....................................................................................................................................H.1
Function 43: Automatic day/night mode table ...........................................................................................................................................H.5
Function 5: Voice mail programming ..................................................................................................................... I.1
Function 53: Guest/info mailboxes.............................................................................................................................................................. I.1
Function 55: Message notification............................................................................................................................................................... I.2
Function 56: Cascade notification mailboxes ............................................................................................................................................. I.4
Function 6: Recording.............................................................................................................................................J.1
Function 61: Re-record main greeting........................................................................................................................................................ J.1
Function 62: Record directory names ........................................................................................................................................................ J.2
Function 63: Message-on-hold (MOH) programming............................................................................................................................... J.3
Feature description: SMDR.....................................................................................................................................K.1
Tabular SMDR format..................................................................................................................................................................................K.1
CSV SMDR format.......................................................................................................................................................................................K.2
Reporting conventions and rules................................................................................................................................................................K.3
SMDR format when using account codes .................................................................................................................................................K.4
Function 8: Programming for VIP...........................................................................................................................L.1
Function 81: Display licenses......................................................................................................................................................................L.1
Function 824: Network Services Processor (NSP)...................................................................................................................................L.2
Index

(This page included for pagination purposes only.)

IVX S-Class Installation Manual General description
A.1
General description
Welcome to IVX®S-Class (IVX stands for Integrated Voice Exchange.). IVX S-Class with voice mail offers
the small business an all-in-one phone system including not only phone service but also voice mail and
automated attendant. The system itself is housed in a surprisingly small case that is wall-mounted in the
telephone equipment room. An external, wall-mounted power transformer powers the system.
Note: This manual uses the term Generation II to refer to IVX S-Class systems introduced in 2004.
Important: References throughout this manual to separate PROGRAM and HELP keys are valid foronly the
48-Key Digital Feature Phone. On either the 24- or 12-Key Digital Feature Phone, the two keys
are combined into one PROG/HELP key, which is to be used in place of the separate keys.
Telephone system features
The IVX S-Class system has a four-line, eight-station, two analog port configuration.
• Impressive expansion capacity — Handles up to 16 CO lines and up to 40 stations.1
• ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone and the
24-Key Digital Feature Phone each include a high-quality speakerphone, an informative multi-
functional display, and a specially designed key layout with several dedicated keys to minimize or
eliminate the need to memorize codes. An Expansion Console is available for the 48-Key Digital
Feature Phone; and each 48-Key Feature Phone model includes an integrated headset jack. ESI
also offers the 12-Key Digital Feature Phone with similar design and basic functions. At least one 24-
or 48-Key Digital Feature Phone must be purchased with each S-Class system. Also available: ESI’s
Digital Cordless Handsets. (See also page B.3.)
• Extensive help — Easily accessible with one press of the HELP key, ESI’s Verbal User’s Guide™
uses spoken and displayed help prompts to help everyone from the Installer through the
Administrator down to the least experienced end user. You may also go to www.esiusers.com for
online help.
• Intelligent Caller ID — Allows one-touch automatic message return.2
• Live call recording — Can record any conversation or personal memo along with moving or copying
of any recording to another user’s voice mailbox.3
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes two conference bridges, and a conference may contain up to four
parties, so the IVX S-Class system can support two conferences of four parties each.Analog phones
on the system also may be parts of conferences.
• Esi-Dex™speed-dialing — Calls any number using three separate lists (personal, station, and
system); uses Caller ID information or direct keypad entries.2
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
1IVX S-Class Generation II. IVX S-Class Generation I can handle up to 12 CO lines and up to 30 stations.
2This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
3Not available on 12-Key Feature Phone.

IVX S-Class Installation Manual General description
A.2
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds a warning tone at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
• Status indicator lamp — Indicates three conditions of the 48 and 24-Key Digital Feature Phone: off-
hook, ringing, and new voice mail message.
• NSP (Network Services Processor)1— Allows system programming via TCP/IP and can be
adapted to fit a variety of phone system configurations, small to large.
• Support for these options:
–VIP™and VIP Professional — Each provides a value-added interface to an IVX X-Class system.
Delivers call control and unified messaging to Microsoft®Outlook®2000/2002/2003. For details,
see the VIP Product Overview (ESI document # 0450-0608).
–VIP PC Attendant Console2— Gives the user all the features of VIP Professional plus an
expanded Call Display and 200 virtual programmable feature keys to support the busy attendant.
For details, see the VIP PC Attendant Console Product Overview, (ESI document # 0450-0914).
–ESI Presence Management — Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management. For details,
see the ESI Presence Management Product Overview (ESI document # 0450-0794).
Voice mail features
• Up to six built-in voice mail ports — These are in addition to the up to 56 possible call-processing
ports3; thus, you may build the system to its maximum for call-handling without having to balance
voice mail needs versus call-handling needs.
• Highest-grade voice quality (64-kilobit/second sampling) for voice mail and other storage of voice
messages. IVX S-Class offers two voice storage capacity choices: two hours and 30 hours.
• Quick Groups™ — Makes it easy to leave voice mail messages for several users.4
• Quick Move™— Records a conversation into another user’s mailbox.2
• Virtual Mailbox Key™allows easy monitoring of a second mailbox.2
• Different mailbox types, including cascade, guest, and broadcast.2
• Message-on-hold recordings — Up to five recordings: three prerecorded, one customized, and one
live-entry.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 105most recently
deleted messages.
Auto attendant features
• 18 branches —Allow you and your customer to set up a caller-friendly answering environment,
including a company directory.
• Virtually unlimited call routing — Includes pager or cell phone notification.
1If ordered at purchase. Not available as an upgrade.
2Previously known as ESI PC Attendant Console.
3IVX S-Class Generation II. IVX S-Class Generation I has up to 42 possible call-processing ports.
4Not available on 12-Key Feature Phone.
5On the six-port/30-hour system. The four-port/two-hour system stores the five most recently deleted messages.

IVX S-Class Installation Manual Hardware overview/installation
B.1
Hardware overview/installation
IVX S-Class consists of a four-line, eight-station, two-analog-port system cabinet with voice mail and
automated attendant. The various S-Class systems have the following capacities:
IVX S-Class system Voice mail
ports CO lines Digital stations Analog ports Message storage
6 16 32 8 30 hrs.
Generation II (IVX 56s) 4 16 32 8 6 hrs.
6 12 24 6 30 hrs.
Generation I (IVX 42s) 4 12 24 6 2 hrs.
Base Cabinet
The wall-mounted Base Cabinet measures 81/2″W 11″H 3″D, and is designed for easy installation
and easy component access. It houses the Memory Module and main board (with a 4 8 2
configuration), RS-232C DB9 multi-purpose serial port, a MOH connector, and another port card slot —
which accepts a 482 port card.The Base Cabinet can support one Expansion Cabinet for a potential
total of either two or three 482 port cards (see next item), and one 4 x 8 x 2 main board.
Expansion Cabinet
You can “piggy-back” an Expansion Cabinet to the front of the IVX S-Class Base Cabinet (see page
B.8). Depending on the S-Class system, the Expansion Cabinet houses either one or two additional port
cards, enabling the system to grow to its maximum configuration — two or three port cards:
IVX S-Class system Additional 482 port cards
Expansion Cabinet can house Maximum port cards for system
Generation II (IVX 56s) 2 3
Generation I (IVX 42s) 1 2
Main board
The main board combines leading-edge hardware components — including a Motorola♦ColdFire♦
processor and Texas Instruments♦DSP structure — along with proprietary operating system software.
The board provides: system control of the Memory Module and port cards; standard RS-232C DB9
serial port; a built-in modem for remote access; an external paging-device interface; and MOHinterface.
The S-Class main board has a four-line, eight-digital station, two-analog port configuration.

IVX S-Class Installation Manual Hardware overview/installation
B.2
Port card
There is only one port card type available for S-Class. The 482 port card is equipped with a standard
female amphenol connector for easy wiring to a standard 66 or 110 block. The S-Class 482 port card
cannot be used on any other ESI phone system.
Warning: 482 port cards for IVX 42s (Generation I) are not compatible with IVX 56s (Generation II); use only
port card boards marked 5010-0579 with S-Class main boards marked 5010-0578 or 5010-0590.
The 482 port card provides circuits to connect up to four loop-start CO lines, eight Digital Feature Phones,
and two analog station ports. The CO line ports support standard CO and Centrex loop-start lines;
ground-start CO lines are not supported. The analog ports provide a standard 24-volt, two-wire connection
to fax machines, analog phones, and modems. Only one analog device can be connected to each
analog station port. This card uses ten station ports and four CO ports when installed.
Notes: The S-Class main board comes in a four-line, eight-digital station, two-analog port configuration.
You can add either two1or three2482 port cards on an S-Class system. Therefore, the system can
have the following configurations.
— 4 8 2: Base Cabinet (main board only)
— 8 16 4: Base Cabinet with one 482 port card.
— 12 24 6: Base Cabinet with one 482 port card and an Expansion Cabinet with one 482 port card.
— 16 32 8 (Generation II only):Base Cabinet with one 482 port card and an Expansion Cabinet with
two 482 port cards.
Also: the system must contain at least one 482 port card to access both conference bridges.
Wall-mount transformer
The System Cabinet requires a three-amp transformer (supplied).
Memory Module
The Memory Module3consists of either a CompactFlash®card or a hard disk drive. The Memory
Module contains all system programming and configuration data, including pre-loaded voice prompts.
Its voice storage capacity depends on how many voice mail ports the system has: on a four-port
system, the Memory Module provides six hours; and, on a six-port system, it provides 30 hours.
1IVX S-Class Generation I.
2IVX S-Class Generation II.
3Memory Modules are packaged separately and are mounted in the cabinet during installation.

IVX S-Class Installation Manual Hardware overview/installation
B.3
Digital Feature Phone models
The IVX S-Class system supports three different models of ESI Digital Feature Phones:
• 48-Key Digital Feature Phone — Three-line, 56-character1display; speakerphone; 30
programmable feature keys, built-in headset jack.
• 24-Key Digital Feature Phone — Two-line, 32-character display; speakerphone; 12 programmable
feature keys.
• 12-Key Feature Phone — One-line, 16-character display; nine programmable feature keys.
Each model connects to the cabinet via standard two-wire twisted pair.
Note: Use the wall hook located under the handset when the phone is in the most upright position to keep the
handset in place.
ESI Cordless Handsets
IVX S-Class also supports ESI’s digital Cordless Handsets. There are two sizes: small and large. Each
includes four familiar fixed feature keys, four programmable feature keys, and a headset jack. The Base
Station for each ESI Cordless Handset uses a standard line cord.
60-Key Expansion Console
The 60-Key Expansion Console adds 60 additional programmable feature keys to a designated user's
extension.2The console is connected to its host phone via a special cable (provided) and doesn’t
require a separate station port of its own.
Note: Up to four 60-Key Expansion Consoles can be installed in a fully configured system.
Feature Phone overlays
Each ESI Phone comes with one overlay for the programmable feature keys. To order additional
overlays, visit the DESI™ website at www.desi.com. You can also download the free Windows-based
software, DESI Lite, which allows you to print on the overlays. For assistance with DESI products,
please consult the DESI website.
Tip: Remember that ESI’s Esi-Access and Esi-Admin software, available from www.esiresellers.com, also
lets you print on the overlays as well as perform many other programming tasks.
1The top two lines each have 16 characters, as on the 48-Key Digital Feature Phone; the bottom line has 24 characters.
2Must be a 48-key model.

IVX S-Class Installation Manual Hardware overview/installation
B.4
Cautions
Important: This information complies with the requirements of Underwriters’ Laboratories (UL) and UL
Standard 60950.
When using this telephone equipment, always exercise basic safety precautions in order to minimize the
risk of fire, electric shock or injury to persons. Before proceeding, please read the following:
• The airflow vents on the IVX case must be free of obstruction for proper cooling. Similarly, do not
install the cabinet in areas of extreme heat or improper ventilation. Never insert objects of any kind
through the ventilation slots on the system cabinet; doing so may result in contact with dangerous
voltages — or cause an electrical short capable of producing fire or shock.
• Do not use liquids or aerosols to clean any IVX equipment; rather, use a cloth that is only
slightly damp.
• The IVX telephone/voice-mail system contains no components that are serviceable by either
non-Resellers or non-manufacturer technicians. All service must be referred to the Reseller for
further handling.
• To reduce the risk of fire, use only 26 AWG or better telecom wire.
Power supply
Always disconnect the power supply and telephone lines from the system cabinet before opening the
case for service or component disassembly or replacement.
Heed all warnings and instructions in documentation or marked on the cabinet or peripheral equipment.
Note: If necessary, review “Wall-mount transformer” (page B.2) for information on the type ofpower supply for
the IVX S-Class system.
Fuse
Contact the factory before attempting to replace the fuse. The fuse is marked with “F1” and is located in
the upper right-hand corner (when the system is installed on the wall) of the main board.
Battery
“Caution: There is a danger of explosion if the onboard lithium battery is incorrectly replaced. Replace only
with Ray-O-Vac BR1225 (or equivalent). Dispose of used batteries according to the battery
manufacturer’s instructions.”