Yosin Auto-Attendant System Assembly instructions

Installation
Programming Manual
EVM2010A
EVM2006A
MN1000920E
Auto Attendant System
Table of Contents
1. Call Processing Flow Chart ---------------- 1
2. Installation
System Layout - ----------------------------------------- 3
Installation Procedures -------------------------------- 5
3. Voice Instruction Menu
System Program ----------------------------------------- 7
Administrator Program --------------------------------- 9
Mailbox Owner Program ------------------------------- 11
4. Program Explanations and Examples
Voice Message Recording ---------------------------- 13
Extension Number Groups ---------------------------- 15
Operator Number ---------------------------------------- 17
Identification Code -------------------------------------- 19
Message Notification ----------------------------------- 21
Information Menus -------------------------------------- 23
Other Functions ------------------------------------------ 25
5. Appendix
Troubleshooting ------------------------------------------ 27
Reference data for PBXs ------------------------------ 29
User Information Form --------------------------------- 30

1
Call Processing Flow Chart
Time out
Operator code To operator
Extension No. Line busy
or
No-answer
prompt
Press ＊To hold
Please leave a
message after a
tone, to end your
recording press #
Press # or time out or
busy tone detected
No Operator
Operator No.=9999
Wait for operator service
Hang up
The connection will be
terminated, good-by.
Recording
over
Mailbox code
EVM answers the call
Greeting
No-answer Routing
No-answer ID
Line busy ID Line busy Routing
No ID Code recognized
Press other No.
Time-out To backup ext.
To operator
Hang up
2
＊＊+ Administrator password
＊＊+ System password System Program
Administrator Program
Information
code
To receptionist
Menu
message
Time-out
Press 0 To receptionist
Press # to previous menu
Press＊to repeat
Press other No.
To operator
No menu messa
g
e
No receptionist
Hang up
＊+ 9999 Mailbox Owner Program
Wrong dialing Wrong number prompt
2n
d
language code Greeting of 2n
d
language

System Layout
3
L1 L1
L2 L2
BATTERY
12V/7AH
13VDC
Adapter PROG-TEL
Standard telephone set
2 wires
LINE
PORT
PROG MULT
13VDC
BATT
+ -

4 wires
Line-2
Line-1
4 wires of line port:
Red-green for Line-1
Yellow-black for Line-2
Multiple System Connection
After revising data / voice message, please enter SYS_1_99_＊or ADM_2_1_99_＊to transmit the data through "8 wires cable" to other units.
4
L1 L1
L2 L2
BATTERY
12V/7AH
Adapter PROG-TEL
Standard telephone set
2 wires
LINE
PORT
PROG MULT
13VDC
BATT
+ -
4 wires
L1 L1
L2 L2
LINE
PORT
PROG MULT
BATT
+ -
13VDC
Multi-connection of 2 units
The purpose of "8 wires cable" :
1. For data transmission
2. For power source multi-connection.
- A 0.5A power adapter can supply for
two units for the most.
- Abackup battery can supply for six
units for the most.
L1 L1
L2 L2
BATTERY
12V/7AH
Adapter PROG-TEL
2 wires
LINE
PORT
PROG MULT
13VDC
BATT
+ -

4 wires
L1 L1
L2 L2
LINE
PORT
PROG MULT
BATT
+ -
13VDC
L1 L1
L2 L2
LINE
PORT
PROG MULT
13VDC
BATT
+ -
L1 L1
L2 L2
LINE
PORT
PROG MULT
BATT
+ -
13VDC
Adapter
 8 wires
L1 L1
L2 L2
LINE
PORT
PROG MULT
13VDC
BATT
+ -
L1 L1
L2 L2
LINE
PORT
PROG MULT
BATT
+ -
13VDC
Adapter
Multi-connection of 6 units
L1 L1
L2 L2
BATTERY
12V/7AH
Adapter PROG-TEL
Standard telephone set

2 wires
LINE
PORT
PROG MULT
13VDC
BATT
+ -

4 wires
L1 L1
L2 L2
LINE
PORT
PROG MULT
BATT
+ -
13VDC
L1 L1
L2 L2
LINE
PORT
PROG MULT
13VDC
BATT
+ -
L1 L1
L2 L2
LINE
PORT
PROG MULT
BATT
+ -
13VDC
Adapter

8 wires
Multi-connection of 4 units

Installation Procedure
1. Planning Please refer to the Numbering Scheme of PABX system and the Usage Instruction for standard telephone, and then
fill in the “User Information Form”. If there has any query, please refer to P. 13 ~ 26 for “Program Explanations and
Examples”.
2. Installation Please follow the System Layout to: (1)connect the power adapter to AC outlet. (2)connect the output of power
adapter to "13VDC' input of EVM, Meanwhile, and keep eyes on the Pilot Lamp of Line 1, 2. They will be
illuminated, they will be turned off as an indication that normal action now is available. (3)connect the "8 wires
cable" for Multi-Connection. (4)connect extension lines
3. Go to the Program On-site: Connect a standard telephone set to the PROG jack at rear board of the first EVM unit. When the receiver
is pick-up the system plays the message: “welcome to the system program…”.
Remote: Dial into the first EVM unit from an external line or a PABX internal line. Press system password ＊＊0
＃0＃, and the system plays the message: “welcome to the system program…”
4. Program Setting Refer to the System Program and Administrator Program on pages 7-10 to : (1) record messages (2) enter the
Variety of data listed on “User Information Form” (3)set the current time.
5. Exit the Program During the Instruction Menu, press # to exit the program setting, and return to the Greeting.
6. Testing Dial into the first EVM unit from an external line or PABX internal line. Dial a busy extension and an available
extension (do not answer) three times each from EVM to configure parameters of RingBack Tone, Busy Tone and
Hook-Flash time and to test if the procedure is operating properly. If there is a problem, please refer to page 27 for
trouble-shooting.
7. Copy To Enter SYS_1_99_＊or ADM_2_1_99_＊for data transmitting to other EVM unit of Multi-Connection, because
the recorded voice and data you have entered are stored in the first EVM unit only.
8. Final Step Pass the attached “Administrator Operation Card” to the Administrator, and instruct him to switch messages for
working hours, closing hours and to make recording of temporary announcement.
5
PABX Setting Set the ringing for incoming calls to EVM and set HUNT GROUP.
Note
Press # to confirm that data has been entered correctly. If the data is entered incorrectly, please do not press # to confirm. Wait for 3 seconds
before returning to the menu and select.
When the extension number or the Information Menu number is less than 4 digits, please wait for 3 seconds, or press # to complete the entry,
e.g. X＃, XX＃, XXX＃.
For special character ＊- enter ＊＊, ＃- enter ＊1, A- enter ＊2, B- enter ＊3, C- enter ＊4.
If you would like to re-install, the following program setting allows you to delete the previous settings:
Program Explanations
SYS_1_00_0 Whole setting for the program returns to default. All the operator’s numbers and pre-set holidays
are deleted.
SYS_7_8_1_000 To delete Call Progress Tone (CPT) parameters and recovery to Auto-configuration
ADM_2_1_00(after voice)_0 To delete all the user's recorded prompts
ADM_2_9_0000(after voice)_0 To delete all message of Information Menus
ADM_5_0000_0000 To delete all forwarding numbers
ADM_6_0000_0000 To delete all receptionists of Information Menu
6

System Program
7
It will be no number repeat while there is call forward or user’s recorded
prompt for transfer
Once the Ext. number is less then 4 digits, enter # to end or wait
3sec. time out. For example: X＃, XX＃, XXX#.
While Ext. number is more then 4 digits, please refer to page 15
For beginning No., dial 1
For ending No., dial 2
For backu
p
ext.
,
dial 3
1 for ring times to answer call by line 1 [1]
2 for ring times to answer call by line 2 [1]
3 for retry times of external notification [2]
4 for retry times of pager notification [2]
5 for operator code [0]
6 for 2nd language code [ ]
7 for 3rd language code [ ], 8 for 4th language code [ ]
9 for retry times of internal notification [2]
0 for retry times to operator [1]
Have set X. To confirm, press # sign. Or re-enter, up to 9
To set
ring times
&
operator
code,
dial 3
To edit
ext. group
& backup
extension
dial 1
Please enter group no. from
01 up to 32
Number is XXXX. To confirm, press # sign, or
re-enter, up to 4 digits, 0000 means to delete
Have set XX (sec.). To confirm, press # sign, or
re-enter up to 99, 00 means to delete.
To revise
waiting
time of
each
function
dial 2
1 for waiting time to dial [3]
2 for OP ring duration during working hrs [20]
3 for OP ring duration during closing hrs [20]
4 for ext. ring duration during working hrs [20]
5 for ext. ring duration during closing hrs [20]
6 for maximum recording time of a message [60]
8 for internal notification period [30](min.)
To set
user’s
function
&
mainten-a
nce,
dial 4
SYS_1
SYS_2
SYS_3
SYS_4
Have set “yes”(no). To confirm, press # sign. Or re-enter, 1 for yes, 2 for no
1 for number repeat [1]
3 for raising greeting words volume [2]
4 for no dial re-greeting then cut off [2]
5 for dial tone detection [1]
6 for larger tolerance in tone detection [2]
7 for Port (locked up)Auto-detection [2]
8 for tone in frequency band [1]
9 for message notification at wakeup [2]
Ring duration: 00 means Un-supervisory transfer
The recording time step by 20 sec, 00 means 270 sec.
The exact operator number must be set through ADM_4
Operator code / language code =＊, regard as null
SYS_N
Group No. must be successive
Ring times of line3,5,7 same as line-1, and line-4,6,8 same as line-2
Press ＃to return to previous menu or to end data entry.
You could wait time out to previous menu or re-enter again while data entry incorrect.
Frequency band: 300-640Hz
8
Special code:
＊- enter ＊＊
＃- enter ＊1
A - enter ＊2
B - enter ＊3
C - enter ＊4
Timing is X.XX. To confirm, press # sign.
or re-enter; in 3 digits; not exceed 7.90 sec.
(@=33ms) , 000 means to delete
Dialing way is X. To confirm, press # sign. Or re-enter again
1 for touch tone (output: 0.1sec, pause: 0.1sec)
2 for long touch tone (output: 0.3sec, pause: 0.3sec)
3 for dial pulse
To set
operating
way for
each
function
of PBX ,
dial 5
1 for dialing way [1]
2 for release after answer [5]
3 for release w/o waiting [5]
4 for retrieving call once error tone [1]
5 for retrieving call once on-busy [1]
6 for retrieving call once no answer [1]
7 for message lamp on [8]
8 for message lamp off [8]
To set
remote
control
password
&
function
code
for PBX,
dial 6
No. is XXXX. To confirm, press # sign, or re-enter, up to 4 digits, 0000 means to delete
To set
each
timing for
PBX,
dial 7
First cycle_ON, dial 1
First cycle_OFF, dial 2
Second cycle_ON, dial 3
Second cycle_OFF, dial 4
To exit,
press
＃
sign
1 for call-transferring code [ ]
2 for call-retrieving code [ ]
3 for no-answer identified code [ ]
4 for busy identified code [ ]
5 for trunk access code [ ]
6 for code of message lamp on [ ]
7 for code of message lamp off [ ]
8 for program password [0#0#]
9 for administrator password [ ]
0 for area code [ ]
* for suffix code [ ]
1 for hook flash [Auto-configuration]
2 for internal ring cycle [ ]
3 for delay before tone detect [0.03]
4 for error tone cycle [Auto-config. ]
5 for busy tone cycle [Auto-config.]
6 for ring tone cycle [Auto-config.]
7 to read tone cycle of call processing
SYS_5
Operating way is X. To confirm, press # sign.
Or re-enter again
1 for "hook flash"
2 for "hook flash" +"function code"
3 for "hook flash" twice
4 for "hook flash" and then "on & off hook"
5 for "on & off hook"
6 for "on & off hook" plus "function code"
7 for "on & off hook" and then "hook flash"
8 for "function code" + "extension No." + suffix code
9 for "extension No." + "function code" + suffix code
SYS_6
SYS_7
To go into
administr-
ator
program,
dial 0
The tone cycles will be Auto-configured, but you
also can enter data into SYS_7_4/5/6_[ ] directly,
while the data has been recognized.
To set tone cycle =000 will make tone detection in
Smart mode
There is a tone after SYS_7_6 entry while system is still in Auto-configuration
Recovery to Auto-configuration：to set SYS_7_8_1_[000]
Data of messagelamp on/off would be 2、8、9

9
No more Auto-switch again once set to operation of 1-5
For example: Jan. 1 to Jan. 4 are the holidays, you may enter 3 (closing hours announcement) on Dec. 31 after work, and then
enter 6 (Auto-switch) on Jan. 5 when you back to work, or you may use ADM_7 to preset the holidays.
For working hour dial 1; for break hour dial 2; for closing hour dial 3; for holidays dial 4;
for temporary announcement dial 5; for retrieving to auto-switch dial 6
To set
working
hours &
system
clock,
dial 3
For working hours of Mon. dial 1
For working hours of Tue. dial 2
For working hours of wed. dial 3
For working hours of Thus. dial 4
For working hours of Fri. dial 5
For working hours of Sat. dial 6
For working hours of Sun. dial 7
For break hours dial 8
To edit
announce
-ment,
dial 2
To
convert
working
& closing
hours,
dial 1
Greeting
For system time dial 0
For system date dial 9
For clock adjust press ＊sign
Time is XX (hrs) XX (min.) to XX (hrs) XX (min). To confirm, press # sign,
or re-enter, in 8 digits, eight zeros means to delete or holiday.
Have set to auto-adjust faster (slower) X sec. To confirm, press # sign,
or re-enter, 1 for 1 sec. faster, 2 for 1 sec. slower.
The system clock will auto-adjust at every midnight
ADM_2
ADM_3
To listen dial 1
To record dial 2
For 1ST language dial 1
For 2nd language dial 2
For 3rd language dial 3
For 4th language dial 4
For information menu dial 9
Please leave a message after the beep,
to end your recording press # sign
Message or no message announcement
To delete dial 3
Date is XXXX (year) XX (month) XX (day). To confirm, press # sign,
or re-enter, in 8 digits.
Time is XX (hrs) XX (min.) XX (sec.), X (week). To confirm, press # sign,
or re-enter, in 7 digits. 7 for Sunday, 1 for Monday, and so-forth.
Administrator Program
ADM N
The default time is 0830,1730 for Mon. to Fri. 1200,1300 for break hour
(in a 24hour format)
ADM_1
Please enter paragraph code
Paragraph code of
Greeting, refer to page 13
Information menu
refer to page 23
Press ＃to return to previous menu or to end data entry.
10
To set call
forward,
dial 5
Please enter
No.
(
YYYY
)
To define
operator
number,
Dial 4
For the working hours operator dial 1，For backup operator dial 2
For the break hours operator dial 3，For backup operator dial 4
For the closing hours operator dial 5，For backup operator dial 6
For the holidays operator dial 7，For backup operator dial 8
YYYY is forwarding to extension XXXX. To confirm, press # sign, or re-enter, up to 4 digits, 0000 means to delete
To exit
press
＃
sign
To define
reception-
ist,
dial 6 Please enter
Menu number The receptionist of menu YYYY is XXXX. To confirm, press # sign, or re-enter, up to 4 digits, 0000 means to delete
While the operator No. is equal to 9999，the incoming call
will forward to mutual mailbox to leave a message.
The (YYYY) numbers 9900-9999 are reserved for other functions. For more details please refer to page 25.
To preset
holiday,
dial 7
Please enter index
No., 01 up to 64 Date is XX(month)XX(day). To confirm, press # sign, or re-enter, in 4 digits, 0000 means to delete
ADM_4
ADM_5
ADM_6
ADM_7
Number is XXXX. To confirm, press # sign, or re-enter,
u
p
to 4 di
g
its
;
0000 means to delete
You can preset national holidays up to 64 sets
To setup
mailbox,
dial 8 Please enter
ext. numbe
r
The mailbox capacity of YYYY is XX, language is 1(2). To confirm, press # sign, or re-enter, in 3 digits,
000 means to delete
ADM_8
You can delete the mailbox and setup it again, once the password is forgot.
Recommend value of mailbox capacity is 32, language is 1. After setting, initial password =0000
To define
list
number,
dial 9 Please enter list
No., 1 up to 8 Number is XXXX. To confirm, press # sign. Or re-enter, up to 4 digits, 0000 means to delete,
for next extension number press
＊ sign
ADM_9
One list could define 15 sets of extension, once the extensions were over 16 sets, the next list is
combined in one list. For example: list 1 has 35 sets, so the next available list would be list 4
Statistical
Report,
dial 0
Indicates there's no action

Mailbox Owner Program
11
Please enter your password
You have
X messages
All messages
have reported
Please leave a message after the beep tone,
to end your recording press # sign
Sorry, the number you entered is not correct,
please enter again
To replay , dial 1
To listen to next message, dial 2
To delete the message & skip to
next, dial 3
To raise volume, dial 4
To forward the message, dial 5
To delete all messages, dial 6
＊+ 9999
Message to play
(Message time)
date at hour:min.
To
listen to
message
dial 1
For
outgoing
message
dial 2
To revise
the Don’t
Disturb
dial 3
To listen, dial 1
To record, dial 2
To play message
The Don’t Disturb function is on (off)
To delete, dial 3
Please enter destination
extension No. then press #
sign to end, or wait a tone
to append your message
Please leave a message
after the beep, to end your
recording press # sign
For outgoing greeting message, dial 1
For owner name, dial 2
For busy prompt, dial 3
For distribution, dial 5
To enter a password, the new mailbox will be setup with capacity 32, language type is same as Greeting,
while it has not been setup in Administrator Program ADM_8
Extension No. + # , or Extension No. - beep - recording + #
VM_2
VM_3
You may record your name or prompt as “Hold
on please” into paragraph of owner name
If Don't Disturb function is ON
,
the calls will be directl
y
transferred to the mailbox and the phone will not ring
To listen dial 1,
To set list No. dial 2
To set send time dial 3
Lists are defined in ADM_9.
VM_7_3
Press ＃to return to previous menu or to end data entry.
12
To change
password
dial 4 Number is XXXX, to confirm press #, or re-enter, up to 4 digit, 0000 means to delete
VM_4
To define
pager
number
dial 5
To exit
press #
sign
To define
external
telephone
number
dial 6
To set
wakeup
time and
notifica-ti
on
interval
dial 7
Number is X . . . . , to confirm press #, or re-enter, up to 16 digits, 0000 means to delete
The 1s
t
wake-up time, dial 1
The 2nd wake-up time, dial 2
The 3rd wake-up time, dial 3
For beginning time of notification, dial 4
For ending time of notification, dial 5
XX hour XX min. week X / every day, to confirm press #, or re-enter, in 5 digits, the 5th
digit 0 means everyday, 7 for Sunday, 1 for Monday, and so-forth, 0000 means to delete
To set
follow me
dial 8
Number is XXXX, to confirm press #, or re-enter, up to 4 digit, 0000 means to delete
Number is X . . . . , to confirm press #, or re-enter, up to 16 digits, 0000 means to delete
Example: If you want the mailbox to alert you once message received, by Internal
Notification, at the interval from AM. 9:00 to PM. 5:30 in Monday to Friday, you
could set VM_7_4_[09001]; VM_7_5_[17305]
VM_5
VM_6
VM_7
VM_8
Special code:
＊- enter ＊＊
＃- enter ＊1
A - enter ＊2
B - enter ＊3
C - enter ＊4
This extension number is used for Internal Notification.

Voice Message Recording
To record/listen/delete any messages, press 2 in the main menu of Administrator Program, then follow the instruction message to select:
Example 1: Record the Greeting for working hours in the native(1st) language.
Press 1 to select the native language press the paragraph code 01 press 2 to record the beep record message by talking
into the receiver press # to end.
Example 2: Record the Greeting for working hours in a second language.
Press 2 to select the second language press the paragraph code 01 press 2 to record the beep record the message by
talking into the receiver press # to end.
In addition, the “Language Code SYS_3_6_[ ]” for the second language must be set, so that when a caller is able to switch to the second
language by pressing the language code during the Greeting in the native language.
To change message, simply record again, there is no need to delete the previous message. If the recorded prompt message is deleted, EVM will
play a built-in message.
The built-in message for the native language is English, it may be recorded in other languages. The paragraph listed in the table below can
be changed by recording.
code Paragraph explanation Built-in message
01 Greeting words during working hours Please dial extension No., or wait for operator service
02 Greeting words during break hours It is break hour now, please dial extension No.
03 Greeting words during closing hours It is closing hour now, please dial extension No., or wait for operator service
04 Greeting words during holidays It is closing hour now, please dial extension No.
05 Prompt for transferring a. Please wait a moment! b. please wait a moment for operator service
08 Operator busy during working hours a. Sorry, the operator is busy now, please dial＊sign to hold, or dial another extension No.
11 Operator busy during closing hours
06 No-answer prompt during working hours
07 Busy prompt during working hours
a. Sorry, the extension is busy now /call is unanswered, please dial＊sign to hold, or wait for operator
service.
09 No-answer prompt during closing hours
10 Busy prompt during closing hours
b. Sorry, the extension is busy now /call is unanswered, please dial＊sign to hold, or dial another extension
number. （The user recorded working hour prompts could be used for working hour & close hour）
13
18 Wrong number prompt during working hours a. Sorry, the number you dialed is wrong number, please check and redial
19 Wrong number prompt during closing hours b. Sorry, the number you dialed XXXX can’t be identified, please check and redial.
20 To hang up Sorry, this connection will be terminated, good-bye
21 Prompt after Information Menu To repeat press
＊ sign, to previous menu press # sign, or dial 0 for operator service
22 Message notification Hello! There are messages in your mailbox, please enter your password to listen
23 Temporary announcement
24 To start recording message Please leave a message after a tone, to end your recording press # sign
25 Message over All messages have reported
26 Input error Sorry, the number you entered is not correct, please enter again
27 To confirm recording To listen to message dial 1, to record again dial 2, to exit dial 3
28 To enter password Please enter your password
29 Main menu of Mailbox Owner Program To listen to message dial 1,for outgoing message dial 2, to revise the Don’t disturb dial 3, ….
30 To listen message To replay dial 1, to listen to next message dial 2, to delete the message dial 3, to raise volume dial 4, …
31 Outgoing messages Outgoing greeting dial 1, owner name dial 2, message distribution dial 5
32 Call forward to mailbox at Don’t Disturb The Don’t Disturb function is on
33 To cancel the Don't Disturb The Don’t Disturb function is off
35 To setup timer For 1st wake-up time dial 1, for beginning time of notification dial 4, for ending time of notification dial 5
36 Message of wake-up Hello! The time you set is up
37 To listen/record/delete To listen dial 1, to record dial 2, to delete dial 3
38 There are no messages There are no messages in your mailbox
39 Mailbox is full Sorry, the mailbox is full, no message more
14

Extension Number Groups
Extension number group(SYS_1) is used for setting the range of extension number and assistant, dialing the extension number outside the range
will be announced “Identification Failed”.
The group number must be successive.
Program ADM5_[YYYY]_[9000] can be used to set number YYYY as non-registered number; once the caller dials YYYY, it will be announced
“Identification Failed”.
Generally, PABX Extension Numbering Scheme has one type or several types listed below:
Extension number Program Setting
1 No more than 4 digits Directly enter the extension number
2 More than 4 digits, but several
numbers ahead are identical; it
shall not exceed 4 digits with the
prefix number excluded.
It shall set the "Area Code SYS_6_0_[ ]" as the prefix number.
The Area Code must be excluded when entering extension number, operator’s number, Number forward,
etc.
3 More than 4 digits, but several
numbers ahead are identical; it
exceeds 4 digits with the prefix
number excluded.
4 More than 4 digits and several
numbers ahead are different.
5 It is the extension number
existing among another linking
line PABX (Link Extension)
Designate the extension number length by prefix number:
Beginning number = 0 0 N N Ending number.= 0 X Y Z
NN: Prefix number for this group of extension.
X= the extension number length of the group, X=0 means flexible length
Y= pause for 3 seconds after the Yth digit
Z= pause for 3 seconds again after the Zth digit, Z=0 means Un-supervisory transfer
Z=＊means tone detection in Smart mode
15
Example 1: Company ABC’s extension numbers go from 100~250 and from 30~39 (when the line is busy or is unanswered, and the caller did not
dial another extension, the call is transferred to assistant’s extension – 100).
Where the extension numbers are less than 4 digits, the program setting is as follows:
For 01 Group, beginning number 100, ending number 250: SYS_1_01_1_[100], SYS_1_01_2_[250]
For 02 Group, beginning number 30, ending number 39,Assistant extension 100: SYS_1_02_1_[30], SYS_1_02_2_[39],
SYS_1_02_3_[100]
Example 2: Company ACC’s extension numbers go from 611000~615999, and the Link Extension numbers go from 721000~728999. The number
for the operator is 9 during working hours, and 611000 during closing hours. The program settings are as follows:
611000 ~ 615999 has two identical number ahead, set the Area Code as 61：SYS_6_0_[61]
After excluding the Area Code from 611000 ~ 615999, set beginning number 1000 and ending number 5999 for 01 Group：
SYS_1_01_1_[1000]，SYS_1_01_2_[5999]
The Operator number during Working Hours is 9. Because it is single digit, no need to exclude the Area Code, set: ADM_4_1_[9]
The Operator number during closing hours is 611000.After excluding theArea Code, set: ADM_4_5_[1000]
For extension number 721000 ~ 728999, the prefix number is 72, length is 6 digits, CPT detection is initiated after the 6th digit
with 3 seconds delay, set: SYS_1_02_1_[0072], SYS_1_02_2_[0606]
720000 ~ 720999 are unused numbers, set prefix number 720 as non-registered number:ADM_5_[720]_[9000]
729000 ~ 729999 are unused numbers, set prefix number 729 as non-registered number:ADM_5_[729]_[9000]
16

Operator Number
EVM will disconnects the call for time out after Greeting, if SYS_3_0_[0] or unset operator number.
EVM will disconnects the call for time out after Busy/No-answer message, if SYS_4_4_[2].
If the extension number of Duty Personnel is set viaADM_5_[Y]_[X], and if Y is the same as Operator Code, then X is regarded as operator
number.
If there has been set an Area Code, then the input of operator number shall exclude Area Code, except the operator number having only a single
digit.
Examples for operator number
Working hours Closing hours Break hours Program Setting
Time-o
ut Dial 0 Time-o ut Dial 0 Time-o ut Dial 0
To
operator
To
operator
To
operator
To
operator
To
operator
To
operator
SYS_3_0_[2]: Re-call operator 2 times SYS_3_5_[0]: Operator code is 0
ADM_4_1_[100]: During working hours, the Operator Number is 100
ADM_4_3_[300]: During breaking hours, the Operator Number is 300
ADM_4_5_[1000]: During closing hours, the operator Number is 1000
To
operator
To
operator
Dis-conn
ect
To
operator
To
operator
To
operator
SYS_3_0_[2]: Re-call operator 2 times SYS_3_5_[0]: Operator code is 0
ADM_4_1_[100]: During working hours, the Operator Number is 100
ADM_4_3_[300]: During breaking hours, the Operator Number is 300
ADM_4_5_[0000]: No operator, during closing hours
ADM_5_[0]_[200]: During breaking/closing hours, dial 0 to Ext. 200
To
operator
To
operator
Dis-conn
ect
To
operator
Dis-conn
ect
To
operator
SYS_3_0_[2]: Re-call operator 2 times SYS_3_5_[0]: Operator code is 0:
ADM_4_1_[100]: During working hours, the Operator Number is 100
ADM_4_3_[0000]: No operator, during breaking hours
ADM_4_5_[0000]: No operator, during closing hours
ADM_5_[0]_[200]: During breaking/closing hours, dial 0 to Ext. 200
17
Working hours Closing hours Break hours Program Setting
Time-o
ut Dial 0 Time-o ut Dial 0 Time-o ut Dial 0
To
operator
To
operator
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
SYS_3_0_[2]: Re-call operator 2 times SYS_3_5_[0]: Operator code is 0
ADM_4_1_[9]: During working hours, the Operator Number is 9
ADM_4_3_[0000]: No operator, during breaking hours
ADM_4_5_[0000]: No operator, during closing hours
Dis-conn
ect
To
operator
Dis-conn
ect
To
operator
Dis-conn
ect
To
operator
SYS_3_0_[0]: No Re-call operator SYS_3_5_[0]: Operator code is 0
ADM_4_1_[100]: During working hours, the Operator Number is 100
ADM_4_3_[300]: During breaking hours , the Operator Number is 300
ADM_4_5_[200]: During closing hours, the operator Number is 200
Dis-conn
ect
To
operator
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
To
operator
SYS_3_0_[0]: No Re-call operator SYS_3_5_[0]: Operator code is 0
ADM_4_1_[100]: During working hours, the Operator Number is 100
ADM_4_3_[300]: During breaking hours, the Operator Number is 300
ADM_4_5_[0000]: No operator, during closing hours
Dis-conn
ect
To
operator
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
SYS_3_0_[0]: No Re-call operator SYS_3_5_[0]: Operator code is 0
ADM_4_1_[100]: During working hours, the Operator Number is 100
ADM_4_3_[0000]: No operator, during breaking hours
ADM_4_5_[0000]: No operator, during closing hours
Dis-conn
ect
Dis-con
nect
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
Dis-conn
ect
SYS_3_5_[＊]: No operator code
ADM_4_1_[0000]: No operator, during working hours
ADM_4_3_[0000]: No operator, during breaking hours
ADM_4_5_[0000]: No operator, during closing hours
18

Identification Code
After EVM responding to incoming call, it will wait for PABX to transmit the Identification Code (ID Code) and play different messages
according to the code.
ID Code received by EVM EVM plays Remark
No ID Code recognized. "Greeting"
No-answer ID Code:
Prefix number + Keyword + other numbers +
extension number
"No-answer" prompt To set Un-supervised Transfer: SYS_2_4_[00] , SYS_2_5_[00]
Line busy ID Code:
Prefix number + Keyword + other numbers +
extension number
"Line busy" prompt
When PABX is transmitting ID Code too fast so that EVM is unable to receive a complete ID Code. Please add Pause ahead the PABX ID Code
to delay the Code Transmission.
When PABX is transmitting ID Code too slow, please select a longer Waiting Time for ID Code.
Waiting Time for ID Code
Program Explanation
ADM_5_9908_[A]xxx A: Waiting time for ID Code; A=0=1 second A=1=1.5 seconds A=2=2 seconds
( xxx entails other functions, please enter according to the original data.)
19
Setting ID Code
Item Program Explanation
No-answer ID Code SYS_6_3_[XXYY]
Line busy ID Code SYS_6_4_[XXYY]
XX= Keyword (if there is only one digit, please enter 0 for the second digit.)
For special character: ＊- enter ＊＊, ＃- enter ＊1, A- enter ＊2, B - enter ＊3,
C - enter ＊4.
YY= number of digit(s) before extension number, that is, the ? digit ahead extension number
is not extension number.
YY=99 indicates that PABX will respond ID Code immediately after receiving the extension
number. It should only apply to busy line identification.
Prefix of No-answer
/Busy ID ADM_5_9924_[XXXX] XXXX= prefix number of No-answer /Busy ID
Example 1: A Brand PABX, when extension is being set to VOICEMAIL UNIT, it will send ID Code as follows:
VOICEMAIL UNIT dials an extension number — PABX sends out B6 before RingBack tone, meaning the extension dialed is available.
— PABX sends out B7 before Busy tone, meaning the extension dialed is engaged.
VOICEMAIL UNIT answers a call — PABX sends out A4 + extension number, meaning the call was not answered.
— PABX sends out A7, meaning there’s an incoming call from an external line.
To set SYS_6_3_[A402] — Keyword of No-answer ID Code is A4, and the front 2 digits are not extension number.
To set SYS_6_4_[B799] — ID Code of busy line is B7, respond before Busy tone emission.
Example 2: F Brand PABX, the ID Code of No-answer is B + XX (Trunk number) + Extension number
To set SYS_6_3_[B003] — Keyword of No-answer ID is B, and the front 3 digits are not extension number.
Example 3: S Brand PABX, the ID Code of No-answer is ＊＊＊3 + XXX + Extension number
To set ADM_5_9924_[＊＊] — Prefix of No-answer ID is ＊＊.
To set SYS_6_3_[＊307] — Keyword of No-answer ID is ＊3, and the front 7 digits are not extension number.
202020

Message Notification
Message Lamp(ML) Notification
Operating way options Operating Route Remarks
1 ML-ON: SYS_5_7_[8]
ML-OFF: SYS_5_8_[8]
ML-ON code Ext. number suffix code
ML-OFF code Ext. number Suffix code
2 ML-ON: SYS_5_7_[9]
ML-OFF: SYS_5_8_[9]
Ext. number ML-ON code Suffix code
Ext. number ML-OFF code Suffix code
SYS_6_6_[ ML-ON code]
SYS_6_7_[ ML-OFF code]
SYS_6_＊_[ Suffix code]
3 ML-ON: SYS_5_7_[0]
ML-OFF: SYS_5_8_[0]
In accordance with ADM_5_9930_[XXXX]
X: 0= On-Hook
1= Hook-Flash
2= Ext. number
3= ADM_5_9931_[ 1st Function code]
4= ADM_5_9932_[ 2nd Function code]
4 ML-ON: SYS_5_7_[＊]
ML-OFF: SYS_5_8_[＊] In accordance with ADM_5_9933_[XXXX]
X: 0= On-Hook
1= Hook-Flash
2= Ext. number
3= ADM_5_9934_[ 1st Function code]
4= ADM_5_9935_[ 2nd Function code]
Example:
Operating for ML-ON:
Pick up receiver Hook-Flash ＊1 Ext. number
SYS_5_7_[0]
ADM_5_9930_[132]: operating route
ADM_5_9931_[＊1]: ML-ON code
Operating for ML-OFF:
Pick up receiver Hook-Flash ＃1 Ext. number
SYS_5_8_[＊]
ADM_5_9933_[132]: operating route
ADM_5_9934_[＃1]: ML-OFF code
21
Internal Notification: Retry Times SYS_3_9_[ ], Retry Intervals SYS_2_8_[ ]
Notification Options
Program Explanation
ADM_5_9901_[XXXX] X: 0= ML-ON, 3= Internal ringing
Default = 03 (1st ML-ON, 2nd Internal ringing)
In mutual mailbox (9999), there are no notification options for pager and external phone, and the extension number of internal ringing
notification is not 9999 but set in VM_8.
Related programs
ADM_5_9909_[ ]: Function code for internal dialing (e.g. Nitsuko V4)
22

Information Menus
EVM contains 4 levels and 256 sections of menus (EVM2004 contains only 9 menus). An extension number of receptionist can be allocated
for each menu section.
During (or after) the menu message, press ＊to repeat, press ＃for previous menu, dial 0 to be transferred to the receptionist for this menu
(if none exist transfer to the operator), dial 1-9 for the next level of menu messages or to the receptionist ( if the menu message does not exist),
or dial an extension number (if there is no menu message and receptionist).
The menu number is the number dialed from Greeting to this menu, as shown on the Figure below.
Menu_9
Dial 1
Dial 1
Greeting
Dial 9Dial 1
M
_
111 M
_
119 M
_
191
M 199
M_n: Menu number
M
_
1 M
_
9
M
_
19M
_
11
Dial 9
Dail1 Dial 9
M_1191 M_1199
Dial 1 Dial 9
Dial 9
Dial 1
Dial 1
M
_
911 M
_
919 M
_
991 M
_
998
M
_
99M
_
91
Dial 9
Dial 1 Dial 9
M_9191 M_9199
Dial 1 Dial 9
Dial 8
Menu_1199 Menu_9199
Menu_1
23
After the completion of playing menu message, EVM plays the “prompt after Information Menu”.
The language type will be set byADM_5_991[Y]_[X]; Y= first digit of the menu number
Language type X: 1= native language, 2= the second language, 3= the third language, 4= the fourth language.
Example: Extension number inquiry
Programming:
ADM_5_991[7]_[1]: language type for Menu-7/Menu-71
ADM_2_9_[7]_[2]: to record message for Menu-7
ADM_2_9_[71]_[2]: to record message for Menu-71
ADM_6_[71]_[220]: to set receptionist for Menu-71
ADM_6_[72]_[201]: to set receptionist for Menu-72
Menu-712 without receptionist and voice message
24
Greeting: Thank you for calling ABC Company!
Please dial the extension number. If you do not know
the extension number, please press 7.
Menu-7: For Sales department please press 1,
for Accounting department please press 2, …
Menu-71: Press 221 for Tom,
press 222 for Dick…etc, or
press 0 for the receptionist
Dial 7
Dial 1 Dial 2
To Ext. 201
Dial 0
To Ext. 220
Dial 221
To Ext. 221

Other Functions
Program Explanation
ADM_5_9901_[XXXX] See “Message Notification” on page 22
ADM_5_9904_[AB] A is one of the numbers, 1~9, for auto-shift Information Menu from "Menu-X" to "Menu-AX" during breaking hour.
If A= 0, that means to delete.
B is one of the numbers, 1~9, for auto-shift Information Menu from "Menu-X" to "Menu-BX" during closing hour.
If B= 0, that means to delete.
Example:
To set ADM_5_9904_[78] for auto-shift the Information Menu as below:
During working hours, if callers dial "1" the route will be from "Greeting" to "Menu-1".
During breaking hours, if callers dial "1" the route will be from "Greeting" to "Menu-71".
During closing hours, if callers dial "1" the route will be from "Greeting" to "Menu-81".
ADM_5_9907_[XXXX] XXXX: Pickup Code
If such a code has been pre-entered, and EVM puts the call through Un-supervisory transfer. When the preset ringing
time for Pickup SYS_2_7_[XX] is expired, EVM will retrieves the unanswered call with the operating way
SYS_5_9_[X]
Related programs: SYS_2_2_[00] SYS_2_3_[00] SYS_2_4_[00] SYS_2_5_[00]
ADM_5_9908_[ABC] A: Waiting time for ID Code. (For more details please refer to page 19.)
B: To increase the sensitivity of Call Progress Tone detection for internal lines.
C: To increase the sensitivity of Call Progress Tone detection for external lines.
0=0db(default) 1=2db 2=4db 3=6db 4=8db 5=10db 6=12db 7=14db
25
ADM_5_9909_[XXXX] XXXX: Function code for internal dialing
Some PABX (e.g. V4) requires the user to enter functional code first before dialing the extension number. This is
used for EVM’s notifying extensions of messages.
ADM_5_991[Y]_[X] Language type of "Prompt after Information Menu" , see "Information Menus" on page 24.
ADM_5_[YYYY]_9000 To set number YYYY as non-registered number.
ADM_5_[Y]_9999 Y is a "Mailbox Code". The caller can dial the code Y to mutual mailbox to leave a message.
ADM_0_[X] Statistic Report of the Calls
X: 1= Incoming call 2= Information Menu 3= Extension busy 4= Extension No-answer 5= Operator busy
ADM_2_1_99_＊To transmit "user's recorded voice and data" to other EVM units of Multi-Connection.
SYS_1_99_＊To transmit "user's recorded voice and data" to other EVM units of Multi-Connection.
SYS_2_7_[XX] XX: ringing time for Pickup
The time should be short, and shorter than the ringing time set by PABX, to prevent Pickup calls by mistakes.
SYS_5_9_[X] Operating way for Pickup the unanswered call.
X: 8= "Pickup Code Extension number"(default), 2= "Hook-Flash Pickup Code Extension number"
SYS_4_9_[X] X: 1= wake up call together with Message Notification, 2= wake up call without Message Notification (default)
SYS_4_0_[X] X: 1= Silent compression (default), 2= non-silent compression.
SYS_9 Report of EVM version.
26

Troubleshooting
Problem Possible cause and solution
It will intermittently play the Leaving Message of
Mailbox.
Noise interference exists. If this cannot be fixed, set “non-silent compression
SYS_4_0_[2]” to improve the situation; but the voice capacity will decrease by 20%.
EVM does not pick up calls. If the POW lamp is not flashing, please check the power supply.
Please check the wiring and make sure the incoming ringing is correct.
PABX locked the extension port. Please set the Port Auto-detection. SYS_4_7_[2]
EVM responds after External line 2 ~ 3 rings. This is normal. Set the “ring times SYS_3_1_[0]” for improvement.
Immediate conversation over the phone is
inaccessible after the called responds to the call.
This is normal while the EVM is waiting. Use the Pickup Code or ID Code to allow calls to
go through Un-supervise Transfer.
EVM has not finished Auto-configuration yet. Please dial three times for "a busy extension"
and "an available extension (do not answer)".
EVM always announces that the number dialed is
faulty when in fact the line is busy, and vice versa.
Please exchange the parameters for Error tone with the Busy tone.
EVM announcement repeats: "Hold on, please"
every 4 seconds, and the call is not on hold.
Hook-Flash time is too short. SYS_7_1_[ ]
Occasional occurrence – insufficient DTMF Receiver for PABX. ※
EVM announcement repeats: "Hold on, please"
every 4 seconds, and the call is being held.
PABX Dial Tone frequency is outside the detection range (300 ~ 640 Hz), please set not to
detect the frequency. SYS_4_8_[2]
Occasional occurrence – insufficient DTMF Receiver for PABX. ※
After "Hold on, please" has been announced, the
call is disconnected.
The Hook-Flash time set under EVM is too long. Where the Hook-Flash time is less than
0.13 seconds, EVM does not Auto-configuration, it must be entered manually.
27
Extension number is correct, but EVM announces
"Wrong number" or "Line busy".
Dialing way is incorrect. SYS_5_1_[ ]
Function code for call transfers is incorrect. SYS_6_1_[ ]
PABX requires longer DTMF. Please set SYS_5_1_[2]
Occasional occurrence – insufficient DTMF Receiver for PABX. ※
EVM fails to announce that the called line is busy
or is no answering.
If the CPT is delayed or reminder tone exists before the CPT, please set to delay the
detection of CPT. SYS_7_3_[ ]
If the frequency of CPT is outside the detection range (300 ~ 640Hz), please select not to
detect the CPT frequency. SYS_4_8_[2]
CPT is irregular, please set larger tolerance for CPT detection. SYS_4_6_[1]
CPT is too weak, please set the detection sensitivity of internal CPT. ADM_5_9908_x[ ]xx
Key Telephone system has been set to Voice Call, please change it to ringing.
Function code is required to retrieve the external line, or the procedure of retrieval is
incorrect. SYS_6_2_[ ], SYS_5_5_[ ], SYS_5_6_[ ]
Hook-Flash time is either too short or too long. SYS_7_1_[ ]
Others Use the hand-free of the PROG-TEL, press # to exit program setting and return to the Greeting.
When the EVM finished playing the message and silence resumes, the procedure of the Line-1
transfer can be monitored through the speaker of the PROG-TEL to pin-point the problem.
※DTMF Receiver in PABX is inadequate. The suggested solution is as follow:
1. Increase the installation of DTMF Receiver for PABX.
2. To set program for EVM to Dial Pulse (DP) Transmission.
3. Disperse the Extension Line of EVM in several Interface Cards of PABX. (For example, every SLT Card of KX-TD contains only two-circuit
DTMF Receiver.)
28

Reference data for PBXs
You could just setup Extension Number Group, operator number and working hours to EVM for most PBX, but for some PABXs you may need to
set function code and operating way as below:
PABXs Operating way Function code Others
LUCENT PROLOGIX SYS_5_4_[3] SYS_5_5_[3] SYS_5_6_[3]
NAKAYO 64IS/88IS SYS_5_4_[6] SYS_5_5_[6] SYS_5_6_[6] SYS_6_2_[ ]
NEC ADK/NDK SYS_5_4_[5] SYS_5_5_[5] SYS_5_6_[5] SYS_5_2_[5]
SYS_5_3_[4]
Nitsuko UXE-128 SYS_5_4_[4] SYS_5_5_[4] SYS_5_6_[4]
NORSTAR SYS_5_4_[2] SYS_5_5_[2] SYS_5_6_[2] SYS_6_1_[＊70] SYS_6_2_[2] SYS_4_5_[2]
Panasonic A SYS_5_4_[5] SYS_5_5_[5] SYS_5_6_[5]
Panasonic ICX SYS_4_8_[2]
ROLM CBX9751 SYS_6_1_[＊7] SYS_6_2_[＊1]
29
User Information Form 1/2
Company: Tel: Contact: ADM password: SYS password:
PABX: Ext. No. of EVM / / / /
Main data Information Menus
Dial Tone Detection Dialing way Hook-Flash Time Menu No. Receptionist Msg Menu No. Receptionist Msg
SYS_4_5_[1] SYS_5_1_[1]SYS_7_1_[ ]
Frequency Detection Release after answer
SYS_4_8_[1] SYS_5_2_[5]
Code of call transfer Release w/o waiting Delay before tone detection
SYS_6_1_[ ] SYS_5_3_[5] SYS_7_3_[ ]
Code of retrieving call Retrieving call, Error Tone Error Tone, SYS_7_4_
SYS_6_2_[ ] SYS_5_4_[1] [ ] [ ] [ ] [ ]
Busy ID Code Retrieving call, Line Busy Busy Tone, SYS_7_5_
SYS_6_4_[ ] SYS_5_5_[1] [ ] [ ] [ ] [ ]
No-Answer ID Code Retrieving call, No-Answer Ring Back Tone, SYS_7_6_
SYS_6_3_[ ] SYS_5_6_[1] [ ] [ ] [ ] [ ]
ML-ON code Operating for ML-ON Port (locked up)Auto-detection
SYS_6_6_[ ] SYS_5_7_[8] SYS_4_7_[2 ]
ML-OFF code Operating for ML-OFF
SYS_6_7_[ ] SYS_5_8_[8]
Suffix code of ML Operating for pickup
SYS_6_ ＊ _[ ] SYS_5_9_[8]
Function code for intercom
ADM_5_9909_[ ] ADM_5_9908_[ ][ ][ ][ ]
30

User Information Form 2/2
Working Hours ADM_3_ Extension Number Group SYS_1_ ADM_5_
From / To Grp Beginning Ending Backup Grp Beginning Ending Backup Number Forward
Mon. / 01 21
Tue. / 02 22
Wed. / 03 23
Thu. / 04 24
Fri. / 05 25
Sat. / 06 26
Sun / 07 27
Break / 08 28
ADM_4_ 09 29
Operator Number 10 30
1: 11 31
Working
hours 2: 12 32
1: 13
Breaking
hours 2: 14 Area code SYS_6_0_[ ]
1: 15 Operator code SYS_3_5_[ ]
Closing
hours 2: 16 Number repeat SYS_4_1_[ ]
Holiday 1: 17
2: 18
19
20
31