ESI ESI-1000 User manual

ESI Phone
User’s Guide
FOR ESI Communications Servers
ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50
Covering these current ESI phone models:
ESI 60 Business Phone • ESI 40 Business Phone
24-Key Feature Phone • ESI Cordless Handset II
. . . and these legacy ESI phone models:
48-Key Feature Phone • 12-Key Feature Phone
[Original] ESI Cordless Handset
0450-1047
Rev. L
For on-line help, visit www.esi-estech.com/users.
About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESIdesigns and
builds innovative telecommunications products for businesses like yours. Because of their powerful combination of
value and features, ESI products are consistently recognized by industry publications and leaders.
Copyright © 2011 ESI (Estech Systems, Inc.).
Esi-Dex, Quick Groups, Quick Moves, Virtual Mailbox Key, AutoPage, Quick Page and Verbal User Guide
are trademarks, of ESI. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of
Goldmine Software Corporation. Ethernet is a registered trademark of Xerox Corporation. Microsoft, Windows, NT and
Outlook are registered trademarks of Microsoft Corporation. Intel is a registered trademark of Intel Corporation.
Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Bluetooth is a registered
trademark of the Bluetooth Special Interest Group (S.I.G.), Inc. Information contained herein is subject to change
without notice. ESI products are protected by various U.S. Patents, granted and pending. Visit ESI on the Web at
www.esi-estech.com.

Introduction.....................................................................................................................................................................................................................................A.1
ESI 60Business Phone........................................................................................................................................................................................................... A.2
ESI 40Business Phone........................................................................................................................................................................................................... A.3
48-Key Feature Phone (legacy product)................................................................................................................................................................................... A.4
Optional Expansion Consoles.................................................................................................................................................................................................. A.5
24-Key Feature Phone............................................................................................................................................................................................................. A.6
12-Key Feature Phone (legacy product)................................................................................................................................................................................... A.7
ESI Cordless Handset II........................................................................................................................................................................................................... A.8
Connecting your ESI phone..................................................................................................................................................................................................... A.9
Help mode (Verbal User Guide)......................................................................................................................................................................................................B.1
User programming: An introduction...............................................................................................................................................................................................C.1
Voice mail operation........................................................................................................................................................................................................................D.1
VOICE MAIL key .....................................................................................................................................................................................................................D.1
Personal greetings...................................................................................................................................................................................................................D.1
Leaving messages . . ..............................................................................................................................................................................................................D.2
AutoPage................................................................................................................................................................................................................................D.3
Moving and deleting a message...............................................................................................................................................................................................D.3
Off-premises “reach-me”..........................................................................................................................................................................................................D.3
Message retrieval ....................................................................................................................................................................................................................D.4
Live recording..........................................................................................................................................................................................................................D.8
Off-premises message delivery................................................................................................................................................................................................D.9
Message Recycle Bin (un-delete)...........................................................................................................................................................................................D.10
Status indicatorlamp.............................................................................................................................................................................................................D.10
Setting up ESI Mobile Messaging........................................................................................................................................................................................... D.11
Setting up twinning................................................................................................................................................................................................................. D.14
Optional voice mail feature: Guest mailboxes.........................................................................................................................................................................D.15
Optional voice mail feature: Group/broadcast mailboxes.........................................................................................................................................................D.17
Optional voice mail feature: Cascade notification mailboxes.................................................................................................................................................... D.18
Optional voice mail feature: Q & A mailboxes .........................................................................................................................................................................D.20
ESI phone operation........................................................................................................................................................................................................................ E.1
Display.................................................................................................................................................................................................................................... E.1
Caller ID.................................................................................................................................................................................................................................. E.1
Keys........................................................................................................................................................................................................................................ E.2
Dial tone.................................................................................................................................................................................................................................. E.4
Basic phone use...................................................................................................................................................................................................................... E.5
Direct station selection............................................................................................................................................................................................................. E.6
Transferring an outside call . . .................................................................................................................................................................................................. E.6
Transferring an internal call . . ................................................................................................................................................................................................. E.8
Conference calling................................................................................................................................................................................................................... E.9
Call forwarding....................................................................................................................................................................................................................... E.10
Call waiting............................................................................................................................................................................................................................ E.13
Hold/exclusive hold operation................................................................................................................................................................................................. E.14
Paging................................................................................................................................................................................................................................... E.16
Call pickup............................................................................................................................................................................................................................. E.16
Optional features................................................................................................................................................................................................................... E.17
Special keys......................................................................................................................................................................................................................................F.1
Esi-Dex ....................................................................................................................................................................................................................................F.2
Override ring.............................................................................................................................................................................................................................F.9
Messagemonitor mode (live call screening)............................................................................................................................................................................F.10
Personal greeting reminder.....................................................................................................................................................................................................F.10
Headset operation ..................................................................................................................................................................................................................F.10
Outside dial tone preference...................................................................................................................................................................................................F.13
Linekeys................................................................................................................................................................................................................................F.13
Optional features....................................................................................................................................................................................................................F.14
Using an ESI desktop IP phone remotely.......................................................................................................................................................................................G.1
Using Esi-Link .................................................................................................................................................................................................................................H.1
Network numbering..................................................................................................................................................................................................................H.1
Location Keys..........................................................................................................................................................................................................................H.1
Programmable feature keys andEsi-Link: an introduction.........................................................................................................................................................H.2
Dialing an Esi-Link location......................................................................................................................................................................................................H.3
Using featurekeys with Esi-Link...............................................................................................................................................................................................H.5
Other Esi-Link features ............................................................................................................................................................................................................H.8
ACD agent operation.........................................................................................................................................................................................................................I.1
Programming the agent log-on/off key........................................................................................................................................................................................I.1
Wrap mode................................................................................................................................................................................................................................I.2
LED indicator.............................................................................................................................................................................................................................I.2
Display indications.....................................................................................................................................................................................................................I.3
While logged on: no DND, monitormode, call forward, or programming.....................................................................................................................................I.4
Call waiting................................................................................................................................................................................................................................I.4
ACD administrator key...............................................................................................................................................................................................................I.5
Analog stations................................................................................................................................................................................................................................J.1
Caller ID...................................................................................................................................................................................................................................J.1
Placing calls .............................................................................................................................................................................................................................J.1
Transferringcalls......................................................................................................................................................................................................................J.2
Conference calling....................................................................................................................................................................................................................J.2
Call waiting...............................................................................................................................................................................................................................J.3
Call hold...................................................................................................................................................................................................................................J.3
Paging......................................................................................................................................................................................................................................J.3
Call pick-up...............................................................................................................................................................................................................................J.3
Voice mail operation from an analog station..............................................................................................................................................................................J.4
Analog station programming.....................................................................................................................................................................................................J.6
Index

User’s Guide Introduction
A.1
Introduction
Accessing the rich ESI feature set is simple and easy through the straightforward design of each of the various
ESI phones. Each feature has been designed for ease of use while providing capabilities needed in an advanced
business phone.
You will be able to learn many of the features by simply using your phone; and this ESI Phone User’s Guide will
introduce you to the wide variety of features offered by your ESI Communications Server1and how to use your
phone effectively to achieve maximum benefits.
What it covers
This User’s Guide covers the use of the following with your ESI Communications Server:
• ESI 60 Business Phone (digital and IP versions)
• ESI 40 Business Phone (digital and IP versions)
• 24-Key Digital Feature Phone
• 60-Key Expansion Console and Second Expansion Console
• ESI Cordless Handset II (digital, local IP, and remote IP versions)
• [Legacy] 48-Key Feature Phone (Digitaland local/remote IP Feature Phone II)
• [Legacy] 12-Key Digital Feature Phone
• Analog station
How it’s arranged
• Section A — Phone illustrations
• Section B — User help
• Section C — User programming
• Section D — Voice mail operation
• Section E — Phone operation
• Sections F through I — Special keys and features
• Section J — Analog stations
Important: If you’re using a legacy 48-Key Feature Phone, please note that this phone has separate PROGRAM
and HELP keys, rather than the combo PROG/HELP key found on the other models supported by your ESI
Communications Server. Therefore, you should press PROGRAM if programming your phone and the
instructions tell you to press PROG/HELP; or, similarly, you should press HELP if the instructions tell you to
press PROG/HELP to obtain assistance from the Verbal User Guide described herein (see page B.1).
1ESI-1000, ESI-600, ESI-200, ESI-100, or ESI-50.

User’s Guide Introduction
A.2
ESI 60 Business Phone
The ESI 60 Business Phone has a variety of programmable and built-in features. It comes in three models:
ESI 60D,a digital phone; and two versions (Gigabit Ethernet and 10/100 Ethernet) of ESI 60IP, an IP phone.
Additionally, it supports up to two optionalExpansion Consoles (see page A.5).All ESI 60 Business Phone
models offer the same basic features which are described throughout this User’s Guide. The ESI 60 Business
Phone’s built-in voice mail features and voice prompts make it easy to program and use.
Note: Depending on your angle of view, you will notice differences in the contrast levels of the upper and lower
displays. This is normal.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.3
ESI 40 Business Phone
The ESI 40 Business Phone has a variety of programmable and built-in features. It comes in two models: the
ESI 40D,a digital phone; and the ESI 40IP, a 10/100 Ethernet IP phone.Additionally, it supports up to two optional
Expansion Consoles (see page A.5).All ESI 40 Business Phone models offer the same basic features which are
described throughout this User’s Guide. The ESI 40 Business Phone’s built-in voice mail features and voice
prompts make it easy to program and use.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.4
48-Key Feature Phone (legacy product)
The legacy 48-Key Feature Phone, still in use on many installed ESI systems, has a variety of programmable and
built-in features. It has two versions: 48-Key Digital Feature Phone and 48-Key IP Feature Phone II.Additionally, it
supports up to two optional Expansion Consoles (see page A.5). Allversions of the 48-Key Feature Phone offer the
same basic features which are described throughoutthis User’s Guide. The 48-Key Feature Phone’s built-in voice mail
featuresand voice prompts make it easy toprogramand use.
Items referenced elsewhere
Item Page Item Page
PROGRAM soft feature key C.2 HELP key for Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.5
Optional Expansion Consoles
Note: Your Installer or SystemAdministrator must enable Expansion Console support for your extension before
you can use one or both Expansion Consoles.
The ESI 60 Business Phone, ESI 40 Business Phone, and legacy 48-Key Feature Phone each can support up to
two optional Expansion Consoles, fora possible total of 120 additional programmable feature keys.
The 60-Key Expansion Console connects directly to the phone, while the Second Expansion Console
connects to the first Console.
You program each Expansion Console’s keys just as you do the programmable feature keys on your ESI phone,
using either direct or traditional programming (see page C.2).
Note: Only one key can exist per extension, feature or operation. If you program asecond key for the same
extension, feature or operation, this automatically erases the first key so programmed, thus making it
available for a new extension, feature or operation.
Hint: You may find it easier to write in the names on the overlay before you program the keys and attach the
overlay to the Console.
60 programmable
feature keys
(pg. C.2)
in two banks
of 30 each
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.

User’s Guide Introduction
A.6
24-Key Feature Phone
The 24-Key Feature Phone has features similar to those of the ESI desktop phones mentioned earlier.
However, the 24-Key Feature Phone is available only as a digital model and doesn’t support IP, ESI’sVIP family
of software applications1, or the Expansion Consoles. As is true for the ESI phones mentioned earlier, the 24-Key
Feature Phone has built-in voice mail features and voice prompts thatmake it easy to program and use.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 Verbal User Guide and tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 ESI-DEX soft feature key F.2
VOICE MAIL key D.1 RECORD key D.8
Programmable feature keys C.2 PAGE key E.16
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site atwww.esi-estech.com.

User’s Guide Introduction
A.7
12-Key Feature Phone (legacy product)
The legacy 12-Key Feature Phone, still in use on many installed ESI systems, includes the basic, most
commonly used phone features. This simplified model is available only as a digital model and doesn’tsupport IP,
ESI’s VIP family of software applications1, the Expansion Consoles, speakerphone operation2, or Esi-Dex.
Items referenced elsewhere
Item Page Item Page
PROG/HELP soft feature key C.2 PROG/HELP key for Verbal User Guide, tutorial B.1
P/UP (pickup) key E.16 Status indicator lamp D.10
Fixed feature keys E.2 PAGE key E.16
Programmable feature keys D.1
Note: The following features aren’t available on a 12-Key Feature Phone:
• Certain special keys and features (see “Special keys,” page F.1).
• Esi-Dex.
• ACD operation.
Additionally: to use voice mail, conference calling and mute/DND on a 12-Key Feature Phone, you must
program these features into programmable feature keys (see “Programmable feature keys,” page C.3, and
“Optional features,” page F.14).
Hint: On any of these ESI phone varieties (including the Expansion Consoles), you can perform direct
programming by holding down a programmable feature key for at least two seconds (similar to how you
might program a car radio button). This isn’t applicable to the fixed-feature keys which, as their name
implies, are already programmed.
1For information concerning these software applications, see the ESI Web site atwww.esi-estech.com.
2The 12-Key Feature Phone lacks a hands-free microphone, and thereforecan’t serve as a true two-way speakerphone. Its speaker plays pages.

User’s Guide Introduction
A.8
ESI Cordless Handset II
ESI’s DigitalCordless Handset II gives you most of the same features found in the 24-Key Feature Phone,but in
a compact, portable form. Note that it does not have the following features found on some ESI desktop phones:
Esi-Dex support (or ESI-DEX key), Caller ID key, Virtual Mailbox Key support, or Verbal User Guide.
Each ESI Cordless Handset II comes with a charger/AC adapter, base station, belt clip, battery pack, and wall mount.
Depending on your installation, your location may have one ormore optionalESI Cordless Handset Repeaters
so you can more easily stay in communication with your ESI system while you travel throughout the facility. If
you are unsure about whether your location has this capability, contact your System Administrator.
Items referenced elsewhere
Item Page
Programmable feature keys C.2
VOICE MAIL key D.1
Fixed feature keys E.2