Karel MS128 Product information sheet

Karel MS128
Telephone System
Easy to Use
Owner’s
Guide
Edition 3.2

i
CONTENTS
SECTION CODE PAGE
INTRODUCTION 1
USER’S GUIDE
I. GENERAL DEFINITIONS 3
I.1. HOOK-FLASH 3
I.2. HANG UP 4
II. HOW TO MAKE CALLS 5
II.1. CALLING AN EXTENSION 5
II.2. CALLING THE OPERATOR (0) 5
II.3. MAKING EXTERNAL CALLS (9 or 7) 5
II.4. MARKED EXTERNAL CALLS (790) 6
II.5. ACCOUNT CODED EXTERNAL CALLS (797) 6
II.6. FORCED ACCOUNT CODED EXTERNAL CALLS (797) 7
II.7. LAST NUMBER REDIAL (60) 7
II.8. PRIVATE POOL ENTRY (84) 8
II.9. CALLING FROM PRIVATE POOL (6) 8
II.10. CALLING FROM COMMON POOL (5) 9
II.11. AUTO-DIAL (LAST NUMBER) (770/77) 9
II.12. AUTO-DIAL (PRIVATE POOL) (77) 10
II.13. AUTO-DIAL (COMMON POOL) (78/77) 11
II.14. HOT LINE 12
II.15. CALL BACK (81) 13
II.16. CAMP ON 13
II.17. BUSY EXTENSION SIGNALING (1) 14
II.18. INTRUSION (0 or 5) 14
II.19. PAGING AN EXTENSION (867) 15
II.20. PAGING-GROUP (865) 15
II.21. PAGING-ALL (866) 16
II.22. CALLING THE DOORPHONE (110) 16
III. HOW TO ANSWER CALLS 17
III.1. ANSWERING CALLS 17
III.2. EXTERNAL CALL PICK UP (3) 17
III.3. SELECTIVE CALL PICK UP (82) 18
III.4. GROUP CALL PICK UP (5) 18

ii
SECTION CODE PAGE
IV. HOW TO HANDLE CALLS 19
IV.1. CALL HOLD / RETRIEVE (#) 19
IV.2. INQUIRY CALL 20
IV.3. CALL TRANSFER 21
IV.4. CALL PARK (#4) 22
IV.5. PARKED CALL RETRIEVE (4 or 44) 22
IV.6. MULTIPLE PARKED CALL RETRIEVE (4) 23
IV.7. THREE PARTY CONFERENCE 23
IV.8. LINE-LINE CONNECTION 25
IV.9. LINE FLASH (#9) 26
IV.10. TEMPORARY RECEIVE VOICE LEVEL
ADJUSTMENT (#55) 26
V. PASSWORD SERVICES 27
V.1. PASSWORD DEFINE (836) 27
V.2. PASSWORD UPDATE (836) 27
V.3. PHONE LOCK (837) 28
V.4. CALLING FROM LOCKED PHONE (9 or 7) 28
V.5. PASSWORD DIALING FROM ANY EXTENSION (799) 29
V.6. REMOTE LINE ACCESS (9) 30
VI. OTHER USER SERVICES 31
VI.1. TEMPORARY REMINDER SERVICE (838) 31
VI.2. PERMANENT REMINDER SERVICE (8387) 31
VI.3. DO NOT DISTURB (831/830) 32
VI.4. FOLLOW ME (85) 33
VI.5. REMOTE FOLLOW ME (855) 33
VI.6. EXECUTIVE-SECRETARY MODE (889/888) 34
VI.7. FOLLOW ME (NO ANSWER) (86) 35
VI.8. PROGRAMMABLE FACILITY KEYS (859) 36
VI.9. BACKGROUND MUSIC (857) 37
VI.10. PARALLEL EXTENSIONS (8561/8560) 37
VI.11. ROOM MONITORING (858) 38
VI.12. HOTEL ROOM TIDINESS (730) 38
VI.13. HEADSET USER (742) 39
VI.14. DOOR-OPENER (100 or 2) 39
VI.15. BEEPER CONTROL (741/740) 40

iii
SECTION CODE PAGE
OPERATOR’S GUIDE
I. SERIAL CALL TRANSFER (#0) 41
II. MULTIPLE CALL PARK (#4) 42
III. MULTIPLE PARKED CALL RETRIEVE (4) 42
IV. MUSIC ON HOLD (832) 43
V. TIME SETTING (88) 44
VI. DATE SETTING (833) 44
VII. NIGHT MODE (879/878) 45
VIII. COMMON POOL ENTRY (834) 45
IX. WAKE-UP SERVICE (8388) 46
X. PARALLEL OPERATORS (8561/8560) 47
XI. EXTERNAL CALL DIVERSION (835) 48
XII. HOTEL ROOM VACANCY (730) 49
XIII. HOTEL ROOM QUERY (731) 49
XIV. HOTEL ROOM CHECK-IN/CHECK-OUT (732) 51
XV. MEET ME CALL (738) 52
XVI. SYSTEM ERROR QUERY (739) 53
XVII. SYSTEM PARAMETER UPDATE (744) 54
CALL RECORD LISTING GUIDE
I. CALL RECORD LISTING FEATURES 55
I.1. CALL LISTING (8766) 55
I.2. ALL CALL LISTING (8767/8768) 56
I.3. TOTAL COST LISTING (8764) 57
I.4. CALL RECORD CLEAR (8765) 58
I.5. COMMON POOL LISTING (746 or 826) 58
I.6. PARAMETER LISTING (839) 59
I.7. NIGHT GUARD WATCH (869) 60
II. KY16 ONLY FEATURES 61
II.1. FORM FEED (8763) 61
II.2. LINE FEED (8762) 61
II.3. OFF LINE (8760) 61
II.4. ON LINE (8761) 62

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OTHER FAMILY MEMBERS
In addition to MS128 system Karel has five other systems in MS family with
different capacities:
MS26
➤
2/6 capacity,
MS38s
➤
4/8 capacity,
MS48
➤
48 total port capacity,
MS48-ISDN
➤
48 total port capacity,
MS128
➤
128 total port capacity,
MS224
➤
224 total port capacity.
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INTRODUCTION
This Easy to Use Owner's Guide provides an overall reference on the
facilities of KAREL MS128 Telephone System.
This guide is formed up of three main chapters:
1) User's Guide: All the facilities that can be used by any extension
user having a standard telephone set are given. Many features
that can be activated much easily when Karel Feature Phones and
Consoles are used are not included in this guide.
2) Operator's Guide : The facilities that can be used only by the
operator are given. Some of the information given in this chapter
are meant for the operator with a Karel Console.
3) Call Record Listing Guide : The CRL facilities which can be used
only by the operator are given. The explanations in this chapter
are meaningful only if there is a CRL output device connected to
the system.
The operator is the first extension of the system, with default
number 111. Contact the System Supervisor for the new number of
the operator, if the default number has been changed by Flexible
Numbering facility.

USER'S GUIDE


Karel MS128 Easy To Use Owner’s Guide
Edition 3.23
I. GENERAL DEFINITIONS
In this guide the explanations of the features are given in a fixed format;
Header Name and default code of the feature is given.
Description Brief description of the feature as well as frequently used
applications, as appropriate, are given.
Activate Procedure to activate the feature is illustrated with figures.
Cancel Procedure to cancel the activated feature is illustrated with figures.
Notes Supplementary notes, restrictions and remarks about the required
authorizations, if any, in using the feature are given.
IMPORTANT
In the header line the default code of the feature is given. However, the default
code might have been changed by Flexible Numbering facility during the installation
of the system. If so, please contact the System Supervisor for the new feature code.
The "Hook-Flash" and "Hang Up" operations, which are frequently used throughout
the rest of this guide, can be implemented in various ways. It is strongly
recommended to read the following sections to find out the most appropriate way
for the user.
I.1. HOOK-FLASH
Hook-flash is required to activate some features (e.g. call hold, call park) described
in the following pages. When a user makes hook-flash, he receives a continuos
bass tone. Various ways to make hook-flash depending on the telephone set of the
user are given below:
• All users can make hook-flash:
⇒By pressing the hook switch of the telephone for a short while (100-600
milliseconds).
• The users with DTMF telephone sets having a "#" key can also make hook-
flash:
⇒By pressing "#" key (a little longer than pressing the number keys).
• The users with telephone sets having "FLASH" or "R" key can also make hook-
flash:
⇒By pressing the "FLASH" or "R" key (provided these keys give a pause
between 100- 600 milliseconds).
Although hook-flash is illustrated with figure in the following pages of this
guide, any method explained above can be used for hook-flash.

Karel MS128 Easy To Use Owner’s Guide
Edition 3.2
4
I.2. HANG UP
Hang up is required to terminate some features (e.g. an external call, call transfer)
described in the following pages. Various ways to hang up depending on the
telephone set of the user are given below:
• All users can hang up:
⇒By placing the handset of the telephone.
• The users with DTMF telephone sets having a " " key can also hang up:
⇒By pressing " " key (a little longer than pressing the number keys). When
"" key is pressed, the user receives dial tone of the system as if he placed the
handset and lifted it again.
• The users with telephone sets having "TRANSFER" key can also hang up:
⇒By pressing the "TRANSFER" key. When "TRANSFER" key is pressed, the
user receives dial tone of the system as if he placed the handset and lifted it
again.
Although hang up is illustrated with figure in the following pages of this guide,
any method explained above can be used for hang up.


Karel MS128 Easy To Use Owner’s Guide
Edition 3.2 5
II. HOW TO MAKE CALLS
II.1. CALLING AN EXTENSION
• ACTIVATE
Lift handset.
Dial extension number.
II.2. CALLING THE OPERATOR (0)
• ACTIVATE
Lift handset.
• NOTES
The operator may also be called by the extension number.
II.3. MAKING EXTERNAL CALLS (9 or 7)
Any idle line or a specific line can be accessed to make external calls.
• ACTIVATE (AUTOMATIC LINE ACCESS)• ACTIVATE (SELECTIVE LINE ACCESS)
Lift handset. Lift handset.
Receive C.O. dial tone.
Dial line number.
(01,02,…)
Dial external number.
Receive C.O. dial tone.
Dial external number.

Karel MS128 Easy To Use Owner’s Guide
Edition 3.2
6
• NOTES
This feature is subject to External Call Authority Level of the extension, defined
by the System Supervisor.
II.4. MARKED EXTERNAL CALLS (790)
Allows marking an external call to discriminate from other calls in Call Record
Listing. This facility may be used to discriminate private calls from business calls.
• ACTIVATE
Lift handset.
Receive C.O. dial tone.
Dial external number.
II.5. ACCOUNT CODED EXTERNAL CALLS (797)
Allows giving a 2-digit account code for an external call so that it can be identified in
Call Record Listing with this account code. This facility may be used to mark the
external calls separately for different clients.
• ACTIVATE
Lift handset.
Dial account code (01,…,99).
Receive C.O. dial tone.
Dial external number


Karel MS128 Easy To Use Owner’s Guide
Edition 3.2 7
• NOTES
Some of the account codes may be reserved for Forced Account Coded Calls.
Consult the System Supervisor.
II.6. FORCED ACCOUNT CODED EXTERNAL
CALLS (797)
Allows using a 5-digit forced account code to make external calls without any
authority limitations from any telephone. These calls can be identified in Call Record
Listing with the first two digits of the forced account codes.
• ACTIVATE
Lift handset.
Dial 5-digit forced account code defined by the System
Supervisor.
Receive C.O. dial tone.
Dial external number.
• NOTES
Consult the System Supervisor for your forced account code.
II.7. LAST NUMBER REDIAL (60)
Allows calling the last dialed external number.
• ACTIVATE
Lift handset.
The system starts dialing the external number.

Karel MS128 Easy To Use Owner’s Guide
Edition 3.2
8
II.8. PRIVATE POOL ENTRY (84)
An external number can be stored in the private pool.
• ACTIVATE
Lift handset.
Dial private pool no (1,…,9).
Dial external number.
Hang up.
• NOTES
1. Up to nine external numbers can be stored in the private pool of each
extension.
2. The number to be stored can be at most 16 digits, except for the 9th private
pool. The number to be stored for the 9th private pool can be at most 9 digits.
3. By pressing "#" a pause can be inserted between the digits. Each time "#" is
pressed a pause of 1 second is inserted and each "#" counts as one digit.
II.9. CALLING FROM PRIVATE POOL (6)
Allows calling an external number previously stored in the private pool of the
extension.
• ACTIVATE
Lift handset.
Dial private pool no (1,…,9).
The system starts dialing the external number.