EverFocus EAN7360 User manual

Star Light Outdoor IR Network Camera
EAN7360 / EHN7360 / EZN7360
Ultra Low Light Network Camera, 3-Megapixel
User’s Manual
EAN7360 EHN7360 EZN7360
Copyright © EverFocus Electronics Corp.
Release Date: May, 2017

Copyright 1995-2017 EverFocus Electronics Corp.
Disclaimer
All the images including product pictures or screen shots in this document are for example
only. The images may vary depending on the product and software version. Information
contained in this document is subject to change without notice.
Copyright
All rights reserved. No part of the contents of this manual may be reproduced or transmitted in
any form or by any means without written permission of the EverFocus Electronics
Corporation.
EverFocus
12F-1, No.79, Sec. 1, Shin-Tai Wu Road,
Hsi-Chih, New Taipei City, Taiwan
TEL: [phone]
FAX: [phone]
www.everfocus.com.tw
May, 2017

i
About this document
All the safety and operating instructions should be read and followed before the unit is operated. This
manual should be retained for future reference. The information in this manual was current when
published. The manufacturer reserves the right to revise and improve its products. All specifications are
therefore subject to change without notice.
Regulatory Notices
FCC Notice "Declaration of Conformity Information"
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications made to this equipment, not expressly approved by EverFocus or
parties authorized by EverFocus could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired
operation.
EverFocus Electronics Corp.
12F-1, No. 79, Sec. 1, Shin-Tai Wu Rd.,
Hsi-Chi, New Taipei City, Taiwan
The POLESTAR Series camera complies with CE and FCC.

ii
Precautions
1. Do not install the camera near electric or magnetic fields.
Install the camera away from TV/radio transmitters, magnets, electric motors, transformers and
audio speakers since the electromagnetic fields generated from these devices may distort the video
image or otherwise interfere with camera operation.
2. Never disassemble the camera beyond the recommendations in this manual nor introduce
materials other than those recommended herein.
Improper disassembly or introduction of corrosive materials may result in equipment failure or other
damage.
3. Try to avoid facing the camera toward the sun.
In some circumstances, direct sunlight may cause permanent damage to the sensor and/or internal
circuits, as well as creating unbalanced illumination beyond the capability of the camera to
compensate.
4. Keep the power cord away from water and other liquids and never touch the power cord with wet
hands.
Touching a wet power cord with your hands or touching the power cord with wet hands may result in
electric shock.
5. Never install the camera in areas exposed to oil, gas or solvents.
Oil, gas or solvents may result in equipment failure, electric shock or, in extreme cases, fire.
6. Cleaning
For cameras with interchangeable lenses, do not touch the surface of the sensor directly with the
hands. Use lens tissue or a cotton tipped applicator and ethanol to clean the sensor and the camera
lens. Use a damp soft cloth to remove any dirt from the camera body. Please do not use complex
solvents, corrosive or abrasive agents for cleaning of any part of the camera.
7. Do not operate the camera beyond the specified temperature, humidity or power source ratings.
Use the camera at temperatures listed in the specification, and humidity between 20% and 80%; this
device is not rated as submersible. The input power source is 12VDC / 24VAC~ / PoE. Be sure to
connect the proper + / - polarity and voltage, as incorrect polarity or too high a voltage will likely
cause the camera to fail, and such damage is not covered by the warranty. The use of properly fused
or Class 3 power limited type supplies is highly recommended.
8. Mounting
Use care in selecting a solid mounting surface which will support the weight of the camera plus any
wind, snow, ice or other loading, and securely attach the camera to the mounting surface using
screws and anchors which will properly support the camera. If necessary (e.g. when mounting to
drop ceilings) use a safety wire to provide additional support for the camera.

iii
CONTENTS
1. Introduction ................................................................................................................................. 1
2. Physical Description.................................................................................................................... 2
2.1. Dimensions.......................................................................................................................................4
3. Features ........................................................................................................................................ 5
4. Installation ................................................................................................................................... 6
4.1. Packing List.......................................................................................................................................6
4.2. Optional Accessory ..........................................................................................................................8
4.3. I/O Terminal Block & Basic Connection ...........................................................................................9
4.1. Basic Installation ............................................................................................................................12
5. Accessing the Camera ............................................................................................................... 23
5.1. Checking the Dynamic IP Address..................................................................................................23
5.2. Settings for Microsoft Internet Explorer ........................................................................................27
5.3. Connecting the Camera to the Network........................................................................................31
5.4. Live View Window..........................................................................................................................33
6. Quick Setup Panel ..................................................................................................................... 35
6.1 Streaming.......................................................................................................................................35
6.2 Camera ...........................................................................................................................................36
6.3 Lens CTRL .......................................................................................................................................37
6.4 Account ..........................................................................................................................................37
7. System ........................................................................................................................................ 38
7.1. System Settings ..............................................................................................................................39
7.1.1. Network ...................................................................................................................39
7.1.1.1. IP Settings.................................................................................................39
7.1.1.2. Multicast Settings.....................................................................................41
7.1.1.3. DDNS Settings ..........................................................................................42
7.1.1.4. RTSP Settings............................................................................................44
7.1.2. Date / Time ..............................................................................................................44
7.1.2.1. Date/Time Settings ..................................................................................44
7.1.3. Storage .....................................................................................................................45
7.1.4. Display and Overlay..................................................................................................46
7.1.5. System Maintenance................................................................................................47
7.1.5.1. Upgrade Firmware ...................................................................................47
7.1.5.2. Auto Reboot .............................................................................................47

iv
7.1.5.3. Restore .....................................................................................................48
7.1.5.4. Configuration Back up..............................................................................48
7.1.6. System Information..................................................................................................49
7.1.7. User ..........................................................................................................................50
7.1.8. Serial Communication..............................................................................................51
7.1.9. Local Settings ...........................................................................................................52
7.2. Camera Settings .............................................................................................................................53
7.2.1. Streaming and Audio................................................................................................53
7.2.1.1. Audio Settings ..........................................................................................53
7.2.1.2. Stream Settings ........................................................................................54
7.2.1.3. Privacy Mask Settings...............................................................................56
7.2.1.4. ROI Settings..............................................................................................57
7.2.2. Camera .....................................................................................................................58
7.2.3. Image........................................................................................................................60
7.3. Event Settings.................................................................................................................................62
7.3.1. Event ........................................................................................................................62
7.3.1.1. Motion Settings........................................................................................62
7.3.1.2. Tamper Detection Settings.......................................................................64
7.3.1.3. Alarm Input ..............................................................................................64
7.3.1.4. Exception Settings....................................................................................66
7.3.1.5. Continuous...............................................................................................67
7.3.2. Notification ..............................................................................................................69
7.3.2.1. Email Settings...........................................................................................69
7.3.2.2. FTP Settings..............................................................................................70
7.4. Search and Play ..............................................................................................................................72
7.4.1. Playback ...................................................................................................................72
7.4.2. System Log ...............................................................................................................73
8. Upgrading Firmware Using IP Utility ...................................................................................... 74
9. Specifications ............................................................................................................................. 76
10. Troubleshooting ........................................................................................................................ 78
Appendix ............................................................................................................................................ 79
A. Tested Card Brands.........................................................................................................................79
B. Enabling the Multicast Function ....................................................................................................79
C. RTSP URL Syntax.............................................................................................................................81
D. Setting up Port Forwarding Function .............................................................................................81
E. Setting up DDNS Function..............................................................................................................83
F. Default Network Ports ...................................................................................................................86

EAN7360 / EHN7360 / EZN7360
1
1. Introduction
The POLESTAR 3-megapixel series H.265 low light IP camera provides 30fps at 2048 x 1536 viewing
resolution. Adopted with a SONY progressive CMOS image sensor, the series features high sensitivity
characteristics that enable the IP camera to perform clear color images with less image noise even in the
starlight or moonlight environment. The Wide Dynamic Range (WDR) function on the other hand enables
the IP camera to provide clear images even under back light circumstances where intensity of illumination
can vary excessively.
The POLESTAR 3-megapixel series supports dual streams from H.265, H.264 or MJPEG compression formats.
In same resolution, the H.265 provides higher compression efficiency and lower bitrate comparing with
H.264 codec, allowing more efficient bandwidth and data storage usage.
Featured with a motorized zoom & auto focus lens, EHN7360 / EZN7360 can provide the desired field of
view with superior video quality in precise focus. Equipped with a P-Iris, the EHN7360 / EZN7360 is capable
of controlling the best iris position automatically and precisely in varying lighting conditions, expanding the
focus area of the images and meanwhile improves the image sharpness. Featured with a weather-proof
(IP68) and vandal-proof (IK10) housing, EHN7360 / EZN7360 meets a wide variety of needs for outdoor
surveillance.
The POLESTAR 3-megapixel series has a built-in micro SDHC card slot. Except 12VDC and 24VAC power
supply, the IP camera also supports Power over Ethernet (IEEE 802.3af), which eliminates the need for
power cables and thus reduce the installation costs. The series conforms to ONVIF for compatibility with
other network video devices. You can also use EverFocus Mobile applications to remotely view the live
views of the cameras through your iOS or android handheld devices; or use EverFocus CMS to remotely
manage multiple IP devices connected on the network.
System Requirement
Before installing, please check that your computer meets the following system requirements.
Operating System
Windows 7 (32 and 64-bit) or above
CPU
Intel Core i5 CPU @ 2.0GHz (or equivalent AMD) or higher
(Intel Core i7 CPU @ 3.4GHz recommended)
Graphic Card
512MB RAM graphic cards (or equivalent on-board graphic cards)
RAM
2GB or more (8GB recommended)
Additional HD space depends on required local storage of video files,
100 Mbps network card.
Software
DirectX 9.0c
Explorer 11 or later, Chrome (Windows version 44 and earlier), Firefox
version 50 and earlier, EverFocus Browser
Note: For using the Internet Explorer, some settings are required. Please refer to 5.2 Settings for
Microsoft Internet Explorer.

EAN7360 / EHN7360 / EZN7360
2
2. Physical Description
EAN7360
2 6 71
1210 11 13
984 5
14
3
No.
Item Name
Descriptions
1
Auto Iris Lens Connector
Plug the iris control cable to the connector.
2
Microphone
One built-in microphone.
3
Light Sensor
Detects lights.
4
Ethernet / PoE
Connects to a 10BASE-T / 100BASE-TX Ethernet or PoE.
5
Power LED
After powering the camera, the power LED will be lit in red.
6
DC 12V Port
Connects to 12VDC power.
7
Alarm
Connects to I/O devices (see 4.3 I/O Terminal Block & Basic
Connection for more details).
8
Audio In
Connects to microphones (In) / Speakers (Out). Note that the audio
input / output features a line 3.5mm jack (TRS). Be sure to prepare
microphones / speakers with TRS connector (see TRS Connector image
below). Also, microphones / speakers with a (built-in) amplifier and
external power supply are required.
9
Audio Out
10
AC 24V Port
Connects to 24VAC~ power.
11
Micro SD / SDHC Card Slot
Insert a micro SD / SDHC card to store recording data.
12
Video Out
Connects to a portable monitor using the supplied BNC cable for
testing the camera view during initial installation.
13
USB
USB slot is currently reserved.
14
Reset Button
Press and hold the button for 6 seconds to reset all configurations to
factory default.

EAN7360 / EHN7360 / EZN7360
3
EHN7360
8
2
Camera Module
1
7
4
3
6
5
No.
Item Name
Descriptions
1
Cable Gland
Equipped with three plugs inserted in the cable conduits for
waterproofing.
2
Terminal Block
A 16-pin terminal block. See 4.3 I/O Terminal Block & Basic
Connection.
3
LAN / PoE
Connect to a 10/100 Ethernet or PoE.
4
Micro SD / SDHC Slot
Insert a micro SD / SDHC card (see Appendix for tested card brands).
5
Reset Button
Press and hold the Reset Button for 10 seconds to reset all
configurations to the factory default settings.
6
IR LEDs
33 IR LEDs for infrared illumination in night vision applications.
7
Lens
Vari-focal lens, Auto Focus, 3.3-10mm, F1.3, P-IRIS.
8
Light Sensor
Detects lights.

EAN7360 / EHN7360 / EZN7360
4
EZN7360
2.1. Dimensions
EAN7360
118.10mm/4.65" 68.30mm/2.69"
56.40mm/2.22"
1
1
2
4 5 63
No.
Name
Description
1
Micro SD / SDHC Slot
For inserting a micro SD / SDHC card.
2
Reset Button
Resets all configurations to the factory default settings. Press and hold
the Reset Button for 5 seconds.
3
IR LEDs
44 IR LEDs for infrared illumination in night vision applications.
4
Lens
3.3 –10 mm, auto focus, varifocal, F1.3 –360C.
5
Light Sensor
Detects lights.
6
Sunshield
Protect the camera from the direct rays of the sun.

EAN7360 / EHN7360 / EZN7360
5
EHN7360
EZN7360
3. Features
SONY progressive CMOS image sensor
Max. video resolution 2048 x 1536, up to 30fps
Motorized 2.8-8.5mm / 3-10mm lens to capture the desired field of view (EHN7360 / EZN7360)
One push auto focus for remote image adjustment (EHN7360 / EZN7360)
P-IRIS lens with a stepping motor for exact positioning to improve the IRIS performance
(EHN7360 / EZN7360)
Dual Streams from H.265, H.264 and M-JPEG
Ultra low light
True Day/Night function
3D Noise Reduction for Low-light Conditions (3DNR)
Extended IR range of up to 30m / 98.4ft. (EHN7360 / EZN7360)
Smart IR function eliminates overexposure problems (EHN7360 / EZN7360)
Wide dynamic range function (WDR)

EAN7360 / EHN7360 / EZN7360
6
Two-way audio
Defog function supported
RS-485 supported
Alarm I/O supported
Micro SD card supported
Triple power inputs supported: PoE / 12VDC / 24VAC~
IP68 water proof and IK10 vandal resistance (EHN7360 / EZN7360)
EverFocus MobileFocus / MobileFocus Plus apps (iOS and Android)
EverFocus Genie XMS CMS
ONVIF profile S compliant
4. Installation
4.1. Packing List
Please check that there is no missing item in the package before installing.
EAN7360
EAN Series Camera (lens not included) x 1
Software CD x 1
Quick Installation Guide x 1
Tool Packet x 1 (contains the following items)
-C-Mount Lens Adapter
-Video Test-Out Cable (BNC)
-Hexagon Wrench
-Power Pigtail Cable
-2 MAC Address Stickers
-¼ -20 UNC Thread Mounting Bracket and 2 Screws
-Two-Pin Terminal Block (24VAC~)

EAN7360 / EHN7360 / EZN7360
7
EHN7360
Please check that there is no missing item in the package before installing.
EHN Series Camera x 1
Desiccant Bag x 2
MAC Address Sticker x 2
Power Pigtail Cable x 1
Plastic Bag x 1 (which contains the below items)
Torx Screwdriver x 1
- Hexagon Screw x 4
RJ-45 Connector x 1
- Phillips Screw x 4
Base Plate x 1
- Screw Anchor x 4
Inner Paper x 1
- Rubber Ring x 1 (replace the old rubber ring around
Software CD x 1
the lens only when it is damaged)
Quick Installation Guide x 1
EZN7360
EZN Series Camera x 1
Power Pigtail Cable x 1
Cable Gland Kit x 1 (connect to the
Plug x 1 (inserting to the Quick Mounting Ring for
LAN/PoE cable for waterproofing)
through-the-wall installation)
Quick Mounting Ring x 1
Software CD x 1
MAC Address Sticker x 2
Quick Installation Guide x 1
Mounting Kit x 1
-Long Screw x 4 (for attaching the Quick Mounting Ring to the mounting surface)
-Short Screw x 4 (for connecting the camera base to the Quick Mount Ring)
-Screw Anchor x 4 (in conjunction with Long Screw)
-Hexagon Wrench x 1 (for adjusting the camera position)
-Thinner Hexagon Wrench x 1 (for removing the Sunshield)
-Desiccant Bag x 1
Note:
1. Equipment configurations and supplied accessories vary by country. Please consult your local
EverFocus office or agents for more information. Please also keep the shipping carton for
possible future use.
2. Contact the shipper if any items appear to have been damaged in the shipping process.

EAN7360 / EHN7360 / EZN7360
8
4.2. Optional Accessory
You can use the optional accessories to expand the capabilities and versatility of the camera. Please
contact your dealer for more information.
IP Sidekick
IP Sidekick - ESK1000
Using it for installation, you do not need to pre-configure the IP address
or to use an additional monitor to check and adjust all the IP cameras.
The product can assign an IP address to the camera, then you can
connect and check the camera live view using EverFocus mobile App EF
Sidekick. For details about IP Sidekick, please refer to the IP Sidekick –
ESK1000 User’s Manual.
PoE Switch
EverFocus 5 / 8 / 16 /
24 Ports PoE Switch
5 Ports: ES0501-40
8 Ports: ES0812-31 / ES0802-41
16 Ports: ES1625-31 / ES1645-51
24 Ports: ES2426-31 / ES2446-51 / ES2448-62
Brackets
BA-EZN
Bracket for Box Type Cameras (For EAN7360)
Max. Load: 990g / 2.18lb
Dimensions: 137 x 105.5 x 105mm / 5.39" x 4.15" x 4.13"
Aluminum
Adapter Plate
One Adapter Plate with 4 Screws (For EHN7360)
The Adapter Plate is designed for wiring the cables through the bottom
of the camera case.
EPTZ-PLM
Pole Mount Bracket (For EHN7360)
Dimensions:
Ф155mm / 6.1” (max)
Ф90mm / 3.54” (min)
Stainless Steel
BA-EHD+
L-Shaped Mounting Bracket (For EHN7360)
To prevent the camera from being damaged by direct sunlight, it is
strongly recommended to use the L-Shaped Mounting Bracket to mount
the camera to the wall.

EAN7360 / EHN7360 / EZN7360
9
4.3. I/O Terminal Block & Basic Connection
EAN7360
1
2
4
4
3
5
2
6
1. Use a standard network cable to connect the camera to the network.
2. Connect the camera to power using one of the following methods:
Connect the camera to a 12VDC power source using the supplied Power Pigtail Cable.
Connect the camera to a 24VAC~ power source using the supplied Two-Pin Terminal Block.
Using the PoE function and the power will be provided over the network cable.
3. Optionally connect the camera to a monitor using the supplied video Test-Out BNC cable.
4. Optionally connect the camera to the speakers and microphones. Note that the audio input /
output features a line 3.5mm jack (TRS). Be sure to prepare speakers / microphones with TRS
connector. Also, speakers and microphones with a (built-in) amplifier and external power supply
are required. You can also use the built-in Microphone on the front panel of the camera (See 2.
Physical Description for more details).
5. Optionally use the I/O terminal block to connect the camera to the alarm in / out and RS-485
devices.
1 2 3 4 5 6
Pin Assignment
No.
Function
No.
Function
No.
Function
1
Alarm COM (-)
3
Alarm Input (+)
5
RS-485+
2
Alarm Output (+)
4
Digital GND (-)
6
RS-485-
6. Optionally insert the micro SD card into the card slot.
After powering the camera, the power LED will be lit in red and you can access the live view and adjust
the image clarity.

EAN7360 / EHN7360 / EZN7360
10
EHN7360
The I/O terminal block, located on the camera module, can be used to develop applications for alarm
input and output, two-way audio, TV-output or a variety of other functions.
Note:
1. You can unplug the terminal block from the camera module for easier wiring.
2. Microphones and speakers with a (built-in) amplifier and external power supply are required.
3 2 16 5 49 8 712 11 1016 15 14 13
Camera Module
Pin Assignment
No.
Functions
No.
Functions
1
12 VDC Input
9
Audio Output (Line-out)
2
Digital GND
10
Audio GND
3
Alarm Out
Alarm Output (+)
11
CVBS Output
4
Alarm COM (-)
12
Digital GND
5
Alarm In
Alarm Input (+)
13
AC24V+
6
Digital GND (-)
14
AC24V-
7
Audio Input (Line-in)
15
RS485_A
8
Audio GND
16
RS485_B

EAN7360 / EHN7360 / EZN7360
11
EZN7360
The Cables provide connections for Network, GND, CVBS output, power, audio input / output and alarm
input / output. Note that the audio-in / out cable features a line 3.5mm jack (TRS). Be sure to prepare
microphones / speakers with TRS connector (see TRS Connector image below). Also, microphones /
speakers with a (built-in) amplifier and external power supply are required.
To activate the Audio function, the Enable must be checked. See 7.2.1.1 Audio Settings in the User’s
Manual.
12VDC Input
LAN / PoE Cable
Audio Input (TRS Line-in) (Pink)
Audio Output (TRS Line-out) (Green)
Cable Assembly
Gray: CVBS OUT
White: 24VAC+
Light Green: 24VAC-
Brown: RS485_A
Black: RS485_B
Yellow: GND
Green: Alarm OUT
Pink: Alarm COM
Purple: Alarm IN

EAN7360 / EHN7360 / EZN7360
12
4.4. Basic Installation
Follow the steps below for mounting and wiring the camera.
EAN7360
You can install either a CS-Mount or a C-Mount lens into the camera. It is recommended to use a lens
with aperture ratio of F/1.2 or smaller. Please refer to the following reference steps.
C-Mount Lens Adapter
DC Auto Iris Lens Connector
Focus Screw
Zoom Screw
C-Mount Lens:
1. Remove the cover cap from the camera body.
2. Install the lens into the camera body using the
supplied C-mount lens adapter.
3. Adjust the lens using the Focus / Zoom Screws.
Note: Installing a C-mount lens without the C-mount lens adapter may damage the camera sensor.
If you are using a DC Auto Iris lens:
1. Remove the cover cap from the camera body.
2. Install the lens into the camera body.
3. Connect the DC cable to the DC Auto Iris Lens Connector.
4. When making final focus adjustment, place the ND filter (not supplied in the package) in front of
the lens to force the lens iris to open, and then adjust the lens using the Focus / Zoom Screws.
5. Lock the Focus Screw and then remove the ND filter.
CS-Mount Lens:
1. Remove the cover cap from the camera body.
2. Install the lens into the camera body.
3. Adjust the lens using the Focus / Zoom crews.

EAN7360 / EHN7360 / EZN7360
13
Top Mount
Bottom Mount
Top / Bottom-Mount:
You can use the supplied mounting bracket and
screw it on the top of the camera body to suspend
the camera, or on the bottom of the camera body to
support the camera.
EHN7360
Important Notice for the Installation
If you want to mount the camera on the wall where direct sunlight may occur, it is strongly
recommended to mount the camera using the L-Shaped Mounting Bracket to prevent the camera from
being damaged by direct sunlight. Please refer to the Quick Installation Guide of L-Shaped Mounting
Bracket for more details.

EAN7360 / EHN7360 / EZN7360
14
To mount the camera to the wall and connect the cables to the related devices:
1. Unscrew the four screws and remove the cover from the camera.
2. Screw the Base Plate to the Wiring Box using the supplied four Phillips Screw.
Base Plate
Wiring Box
If you want to wire the cables through the bottom of the Camera Case, follow the steps below:
a. Remove the Circle Plate on the bottom of the Camera Case. You can simply loosen the Circle
Plate using a coin.
Circle Plate
Camera Case