Eversys C'cup heater/Classic User manual

User
Manual
UserManual

Manufacturer
Eversys S.A.
Ecoparc de Daval A 2
CH-3960 Sierre, VS
Switzerland
Phone: [phone]
Hotline
Phone: [phone]
email: techsuppor[email protected]
Document
E'cup heater
Art. Nr. 114452 | SAP 5700114452
Publication date 2023-01-02
Copyright ©
The reproduction, even partially, of this document is forbidden. No part may be copied in any form, and it may not be used,
edited nor transmitted by any electronic means (photocopy, photography, magnetic supports or other recording processes),
without the written authorisation of Eversys S.A. All rights and particularly reproduction, translation, edition, distribution and
also industrial property and recording are reserved.

Table of Contents
1. For Your Safety .................................................................................................................. 5
1.1. Intended use of cup heaters | cup warmers ............................................................... 5
1.2. Safety introduction ................................................................................................ 5
1.2.1. Importance of the safety instructions ............................................................ 5
1.2.2. Disregarding the safety rules ........................................................................ 5
1.3. Directives ............................................................................................................... 5
1.4. General Safety Instructions ..................................................................................... 6
1.5. Information for disposal .......................................................................................... 8
1.6. Decommissioning and disposal ............................................................................... 9
1.6.1. Packaging material ...................................................................................... 9
1.6.2. Removal of equipment ................................................................................ 9
1.7. Special safety instructions and signs ........................................................................ 9
1.7.1. Signs on cup heaters | cup warmers ............................................................... 9
1.8. Packaging signs for cup heaters | cup warmers ........................................................ 11
2. Description ..................................................................................................................... 12
2.1. Identication ........................................................................................................ 12
2.1.1. Key features of cup heaters | cup warmers .................................................... 12
2.1.2. E'cup heater machines range (visuals) ......................................................... 12
2.1.3. Correspondence table on machine types and article numbers of Enigma
and Shotmaster accessories ................................................................................. 13
2.1.4. Rating plate of E'cup heater machines ......................................................... 13
2.2. Overview .............................................................................................................. 15
2.2.1. Overview of E'cup heater machines ............................................................. 16
2.2.2. Access to the main switch on E'cup heater machines ................................... 17
2.3. Technical data ...................................................................................................... 17
2.3.1. General technical data of E'cup heater machines ......................................... 17
2.3.2. Electrical data and power overview of E'cup heater machines ....................... 18
2.3.3. Environmental conditions for cup heaters | cup warmers ............................... 19
3. Commissioning .............................................................................................................. 20
3.1. Initial commissioning ............................................................................................ 20
3.2. Requirement prior to initial commissioning ............................................................ 20
3.2.1. Common for all machines ........................................................................... 21
4. Operation ...................................................................................................................... 22
4.1. Daily setup guidelines ........................................................................................... 22
4.2. Switch on a machine ........................................................................................... 22
4.3. Fill the cups storing surface .................................................................................. 23
4.4. Switch o a machine ........................................................................................... 23
4.5. End of the day guidelines ..................................................................................... 23
5. Care .............................................................................................................................. 24
5.1. Cleaning and maintenance operations .................................................................. 24
5.1.1. Cleaning .................................................................................................... 24
5.2. Periodic cleaning ................................................................................................. 24
5.2.1. Cleaning plan for cup heaters | cup warmers ............................................... 25
5.2.2. Overview of cleaning on E'cup heater machines .......................................... 25
5.3. Cleaning procedures (standard) ........................................................................... 25
5.3.1. Clean the drawers and the inside of the cup heater | cup warmer ................. 26
5.3.2. Clean the housing ..................................................................................... 26
5.3.3. Clean beneath the machine ...................................................................... 26
6. Troubleshooting ............................................................................................................. 27
6.1. FAQs ................................................................................................................... 27
6.1.1. Cups on the cup heater are not warm enough ............................................. 27
7. Options .......................................................................................................................... 28
7.1. List of options for E'cup heater machines ............................................................... 28
02.01.2023 Page 3 of 34 © Eversys S.A.

7.2. Logo option (Enigma, Shotmaster and without) .................................................... 28
7.2.1. Classic line ................................................................................................. 28
7.2.2. Super Traditional line ................................................................................. 29
8. Warranty and Generalities ............................................................................................... 31
8.1. Warranty .............................................................................................................. 31
8.2. Warranty limitation .............................................................................................. 31
8.3. Glossary .............................................................................................................. 32
8.3.1. "Persons" .................................................................................................. 32
8.3.2. Injury ....................................................................................................... 32
8.4. Typographical Conventions .................................................................................. 33
8.4.1. Warning .................................................................................................... 33
8.4.2. Note ........................................................................................................ 33
8.4.3. Notation .................................................................................................. 33
9. Appendix ....................................................................................................................... 34
9.1. Equipment list of cup heaters | cup warmers .......................................................... 34
9.2. Spare parts ordering ............................................................................................ 34
© Eversys S.A. Page 4 of 34 02.01.2023

1. For Your Safety
This chapter sets out the intended use and safety instructions to ensure safe and trouble-free
operation of the machine and its associated software. It also describes handling and storage
conditions.
The instructions contained in this manual must be adhered to in particular the safety
instructions. Ensure that all "Persons" (page 32) have access to the manual.
Before carrying out any operation on the machine, it is imperative to read this
chapter and fully understand it. In case of any doubt, consult your local service
organisation.
1.1. Intended use of cup heaters | cup warmers
C’cup heater and E’cup heater are exclusively intended to preheating coee cups and glasses. These
appliances are designed for indoor usage and is intended for commercial use only (e.g. food services,
restaurants and hotels).
Do not use these appliances for any other purpose.
1.2. Safety introduction
1.2.1. Importance of the safety instructions
In order to prevent accidents to persons, damage to equipment or pollution of the environment, you
must comply with all the safety instructions in the manual and on the machine.
Observe the bylaws and the recognised technical rules which apply in the country of use of the
machines.
1.2.2. Disregarding the safety rules
Disregarding the safety rules, as well as existing legal and technical regulations, may lead to
accidents, damage to property or environmental pollution.
Disregarding the instructions for use given by the manufacturer may reduce the level of protection
oered by the machine.
1.3. Directives
This machine complies with all applicable European Community Directives and associated
harmonised standards.
For more information refer to our Declaration of Conformity (scan the QR code below) or contact
your service organisation.
For Your Safety
02.01.2023 Page 5 of 34 © Eversys S.A.

1.4. General Safety Instructions
Keep the machine away from potential sources of interference.
Do not expose the machine to direct sunlight, heat, dust or excessive humidity (use
only in a clean food service environment).
RISK OF ELECTROCUTION
The power plug is the device used for disconnection in case of problems or emergency
and it must be easily accessible at all times.
Only use the power cord provided with the machine.
Never use a machine which is damaged or has a defective power cord. With signs
of damage, for example if there is a smell of burning or visible insulation damage,
unplug the machine, immediately stop using it and contact your local service
organisation.
The power cord must only be repaired by a service organisation appointed by the
manufacturer.
Make sure that the cable is not near a hot surface.
Be careful to ensure that the power cord is not trapped and does not rub against
sharp edges.
Repair, commissioning and service operations must only be performed by a service
organisation appointed by the manufacturer.
Never open the machine, nor remove any parts except for the instructions specied
in manuals (e.g. User Manual).
Only connect the machine to the electrical power sources specied and a power
supply network provided with a protective earth.
Requirement for Australian deviation: disconnection incorporated in the xed wiring
is in accordance with AS/NZS 3000.
Do not immerse the appliance in water.
HOT SURFACE
The cup warmer panel could reach 90 °C, contact may cause burns in less than a
second.
It is imperative to use only the products, accessories, spare parts and software
specied in manuals (e.g. User Manual).
For Your Safety
© Eversys S.A. Page 6 of 34 02.01.2023

Except for cups, do not place anything on top or above the machine.
The machine is not suitable for installation in an area where a water jet or water
spray might be used.
The machine must not be located on a surface that is sprayed or cleaned with a
water hose, steam jets, steam cleaner, or similar equipment.
The machine must be placed and levelled on a horizontal, water-resistant, heatproof,
and sturdy base capable of bearing its weight, see Technical data (page 17).
For operating, service and safety reasons the machine should be installed with a
clearance of not less than 50 mm at the back and sides from the building or non-
approved equipment. A minimum working space of 650 mm in front the coee
machine and overhead clearance of at least 250 mm above the bean hoppers
are recommended. A clear height of 1000 mm for E'line, Enigma, Shotmaster and
accessories, 950 mm for Cameo machines and accessories (with high feet) and 900
mm for Légacy, Cameo machines and accessories (with standard feet) from the top
of the installation surface should be ensured. The height of the installation surface
above the oor is at least 800 mm. If the coee machine connections are to be run
downwards through the counter, please make space for the lines, which can reduce
the usable space below the coee machine.
The machine is only to be installed in locations where its use and maintenance is
restricted to trained personnel. Please refer to "Persons" (page 32).
Only connect the machine to the mains in accordance with the information on the
rating plate, see Rating plate of E'cup heater machines (page 13).
Adjustment of the frequency is automatic. No action is required.
The power cord must be in accordance with local regulations.
Voltage/current specications are as listed in the table Electrical data and power
overview of E'cup heater machines (page 18).
Any necessary on-site preparatory work for electricity, water and drainage
connections at the customer‘s premises is to be arranged by the machine owner /
manager. The work must be carried out by authorised installation technicians in
compliance with general, country-specic and local regulations. Eversys service
organisations may only connect the machine to existing prepared connection points.
Eversys appointed service organisations are neither authorised, nor responsible for
carrying out any on-site installation work prior to connection.
The requirement prior to initial commissioning checklist is available under the
e'Support center (https://support.eversys.com/hc/en-us).
For Your Safety
02.01.2023 Page 7 of 34 © Eversys S.A.

Always switch o the machine at the main switch before undertaking cleaning
tasks. Use only a damp cloth and protect the machine against permanent water
projections.
Regular cleaning is mandatory in order to ensure problem-free operation of the
machine and to ensure optimum coee quality. Refer to method and frequency
under Care (page 24).
Only use original Eversys cleaning products. Use of products that are not explicitly
recommended by Eversys could damage the machine or void warranty.
It is forbidden to clean the machine with a water jet or a water spray.
Risk of spoiled food residue: if the appliance is not cleaned regularly, milk and coee
residue may accumulate in the appliance or get into drinks. Clean the appliance
according to Cleaning plan for cup heaters | cup warmers (page 25) and Overview
of cleaning on E'cup heater machines (page 25).
People, including children, who, because of their physical, sensory or cognitive
abilities, or due to their inexperience or lack of knowledge, are not able to use this
machine safely, are not allowed to operate it unless under the supervision or on the
order of a responsible person.
The machine is not suitable for children under the age of 8 years. Children above the
age of 8 or persons who are challenged with respect to physical, sensory or mental
abilities must never approach the machine alone and must always be supervised.
Children are not allowed to play with the machine.
Children are not permitted to perform any cleaning on the machine.
Do not put the machine or any of its component parts in the dishwasher.
In case of prolonged absence (short-term storage):
• switch o the machine using the main power switch.
1.5. Information for disposal
The disposal and/or recycling of materials must be performed in accordance with the legislation in
force.
This machine and its accessories must be recycled.
Subject to separate collection of electric and electronic equipment and accessories for the purpose of
recycling.
Electrical and electronic equipment may contain dangerous substances which constitute health and
environmental hazards. The owner must return the device to its dealer or establish direct contact with
an approved body for treatment and recovery of this type of equipment.
For Your Safety
© Eversys S.A. Page 8 of 34 02.01.2023

Symbol Description
Separate collection of electric and electronic equipment.
This machine is marked in compliance with European Directive 2012/19/EU,
Waste Electrical and Electronic Equipment (WEEE).
General symbol for recovery/recyclable.
1.6. Decommissioning and disposal
1.6.1. Packaging material
The packaging material (cardboard, PE plastic lm, PE, PE-foam, EPS) must be recycled or disposed
of according to the local regulations.
1.6.2. Removal of equipment
Disconnect the coee machine from the power supply and water mains. If the coee machine is
hardwired, it must be disconnected by an authorised service agent.
1.7. Special safety instructions and signs
Appropriate safety instructions are mentioned in the specic chapters. They should be observed in the
same way as the general safety instructions contained in this chapter.
1.7.1. Signs on cup heaters | cup warmers
The following signs can be found on cup heaters. Associated warnings are explained in the table.
For Your Safety
02.01.2023 Page 9 of 34 © Eversys S.A.

Sign Description Explanation
Caution, consult accompanying
documents
-
High voltage - Danger ELECTROCUTION
During maintenance work, always power
o the machine using the main
switch (page 23)
Burning - Danger HOT SURFACE
Contact may cause burns
Do not touch!
1
Main switch Power ON
I
Main switch Power ON
0
Main switch Power OFF
Protective earthing -
For Your Safety
© Eversys S.A. Page 10 of 34 02.01.2023

1.8. Packaging signs for cup heaters | cup warmers
Symbol Description
Fragile, handle with care
Keep dry
Keep upright
Maximum and minimum humidity limit
Maximum and minimum temperature limit
n
Stacking limit by number
Not to be vertically stacked higher than the specied number of items «n»
Phytosanitary treatment of the pallet
SN
Serial Number
For Your Safety
02.01.2023 Page 11 of 34 © Eversys S.A.

2. Description
This chapter oers a general overview and presentation of the machine.
2.1. Identication
The machine is a warmer that preheats coee cups and glasses.
An overview of your machine is illustrated in the following chapters. Please note that your machine
may look dierent from the conguration shown in this manual.
The technical specications, illustrations and dimensions contained in these
instructions are given merely as an indication. They shall not give rise to any claim.
For any further information, please consult your local distributor or the
manufacturer.
2.1.1. Key features of cup heaters | cup warmers
Model C'cup heater/Classic E'cup heater/Classic
E'cup heater/ST
Setup on the right or on the left side of the
coee machine
Tempest (option for Classic only)
Earth (option for Classic only)
Charcoal (ST only) -
2.1.2. E'cup heater machines range (visuals)
Classic (Tempest)
Description
© Eversys S.A. Page 12 of 34 02.01.2023

Classic (Earth)
Super Traditional (Charcoal)
2.1.3. Correspondence table on machine types and article numbers of
Enigma and Shotmaster accessories
Classic line
Machine name Machine type Article Number (SAP)
E'choco/Classic E'choco-2020 AE50000001
E'cup heater/Classic E'cuph-2020 AE50000005
E'fridge/Classic E'fridge-2020 AE50000003
Super Traditional line
Machine name Machine type Article Number (SAP)
E'choco/ST E'choco-2021 AE50000002
E'cup heater/ST E'cuph-2021 AE50000006
E'fridge/ST E'fridge-2021 AE50000004
2.1.4. Rating plate of E'cup heater machines
The rating plate (type plate) is located on the back panel in the rst level.
Description
02.01.2023 Page 13 of 34 © Eversys S.A.

S/N:SNTEST0001234 56789
Machine Type :(FXSK(Commercial CXSZDUPHU)
Manufacture Date
:09/22
(WW/YY)
Eversys S.A. | Ecoparc de Daval A2 | 3960 Sierre | Switzerland
Tel.: [phone] / www.eversys.com Made in Switzerland
Please copy the following information from the identication label in the elds below:
Machine Type
Serial Number (SN)
Description
© Eversys S.A. Page 14 of 34 02.01.2023

Symbol Description
REF
Manufacturer's reference (order number)
SN
Serial Number
Date of manufacture (week + year)
Manufacturer
EC (CE) Mark (European Union)
CMIM Mark (Morocco)
EAC Mark (Russia)
UKCA Mark (United Kingdom)
2.2. Overview
Description
02.01.2023 Page 15 of 34 © Eversys S.A.

2.2.1. Overview of E'cup heater machines
1
2
(1) Cup heater panel (up to 56 espresso cups) (2) Cup heater drawers (up to 40 espresso cups
per drawer)
For more information, refer to Options (page 28).
Description
© Eversys S.A. Page 16 of 34 02.01.2023

2.2.2. Access to the main switch on E'cup heater machines
1
(1) Main power switch (see Switch on a machine
(page 22))
2.3. Technical data
2.3.1. General technical data of E'cup heater machines
WW(E’cup heater - 1 module)
W(E’cup heater - 2 modules)
W(E’cup heater - 3 modules)
D
H
Description
02.01.2023 Page 17 of 34 © Eversys S.A.

WW(E’cup heater - 1 module)
W(E’cup heater - 2 modules)
W(E’cup heater - 3 modules)
D
H
Description E'cup heater
Weight - Classic line 24 kg
Weight - Super Traditional line 29 kg
Dimensions - Classic line (W x H x D) 283 x 631 x 490 mm (11.1 x 24.8 x 19.3 in)
Dimensions - Super Traditional line (W x H
x D)
292 x 735 x 557 mm (11.5 x 28.9 x 21.9 in)
Width of E'cup heater - 1 module - Classic
line (W)
563 mm (22.2 in)
Width of E'cup heater - 2 modules -
Classic line (W)
843 mm (33.2 in)
Width of E'cup heater - 3 modules -
Classic line (W)
1123 mm (44.2 in)
Width of E'cup heater - 1 module - Super
Traditional line (W)
581 mm (22.9 in)
Width of E'cup heater - 2 modules - Super
Traditional line (W)
861 mm (33.9 in)
Width of E'cup heater - 3 modules - Super
Traditional line (W)
1141 mm (44.9 in)
Storage Up to 180 espresso cups
Heatable levels Four
Removable drawers Three
Installation specications Setup on the right or on the left side of the Enigma or the
Shotmaster
2.3.2. Electrical data and power overview of E'cup heater machines
The power cord must be in accordance with local regulations.
Adjustment of the frequency is automatic. No action is required.
Description
© Eversys S.A. Page 18 of 34 02.01.2023

General information
Description E'cup heater
Frequency 50/60 Hz
Power supplies
Description E'cup heater
1/N/PE, 220-240V~, 50/60 Hz, 10A 140 W
2.3.3. Environmental conditions for cup heaters | cup warmers
Do not use the machine outside of the dened ranges of environmental conditions.
Description C'cup heater | E'cup heater
Operating temperature 10 to 32 °C
Storage & transport temperature -10 to 50 °C
Relative humidity (RH), no condensing (storage, transport and
operating)
5 to 80 % RH
Transient over-voltage Category II
Description
02.01.2023 Page 19 of 34 © Eversys S.A.

3. Commissioning
This chapter outlines the initial setup of the machine.
3.1. Initial commissioning
It is imperative to read the General Safety Instructions (page 6) and understand this
manual before commissioning the machine. In case of unclear information, please
contact your local service organisation.
Specications for the electrical connection and the standards quoted apply for
connecting the machine in EU countries. It may be necessary to also observe
additional country specic regulations. Outside the EU, acceptance of the standards
quoted is to be checked by the legal entity or person who wishes to use the machine.
The machine weighs > 20 kg, two people are required to unpack, transport and/or lift
it onto a at stable table capable of bearing its weight.
If using a forklift, hand stacker or any other manual lifting equipment, make sure to
use it according to local regulations.
Your service organisation will put your machine in operation for the rst time and
instruct you on its operation.
Subsequent recommissioning, decommissioning or any service and repair operations
will also be undertaken by your service organisation.
3.2. Requirement prior to initial commissioning
A few preparations are necessary before your service engineer can set up your machine. The following
preparations must be carried out by a professionally qualied person.
Commissioning
© Eversys S.A. Page 20 of 34 02.01.2023