Eversys e'2ct User manual

E'2ct/Classic E'choco E'4m/Classic Shotmaster m-pro/ST
User Manual
DOC 5700109748 - 01 - 09/2021

Identification
Enigma User Manual |© Eversys S.A.
Document
Original English Enigma User Manual
Version: 01 - 09/2021
Type / Order number:
See Article number on page 23.
5700109748
Manufacturer
Eversys S.A. (Eversys AG., Eversys Ltd.)
Ecoparc de Daval A 2
CH-3960 Sierre
Switzerland
Copyright ©
The reproduction, even partially, of this document is forbidden. No part may be copied in any form, and it may
not be used, edited nor transmitted by any electronic means (photocopy, photography, magnetic supports or
other recording processes), without the written authorisation of Eversys S.A. All rights and particularly
reproduction, translation, edition, distribution and also industrial property and recording are reserved.
The instructions contained in this User Manual must be adhered to in particular the safety
instructions. This will help to avoid personal injury and material damage. Ensure that all
«Persons» have access to the User Manual.
Thank you for purchasing the Enigma super-automatic coffee machine.
The User Manual will help you to discover all the functions offered by your Enigma and enjoy your
products to the full.
If you require further information or have any other questions on the machine, contact your local
service organisation or our support team.
Enjoy using your Enigma.
Version Soft Date Modification
00 3.0x 20.11.20 First edition
01 3.1x 01.09.21 Second edition

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Table of Contents
1 For Your Safety................................................. 9
1.1 Intended use ...............................................................9
1.2 Introduction...............................................................10
1.2.1 Importance of the safety instructions.......................10
1.2.2 Disregarding the safety rules ...................................10
1.3 Directives ..................................................................10
1.4 General safety instructions .......................................... 11
1.5 Information for disposal ..............................................14
1.6 Decommissioning and disposal .....................................14
1.6.1 Packaging material .................................................14
1.6.2 Removal of equipment ............................................ 14
1.7 Special safety instructions and signs .............................15
1.7.1 Signs ...................................................................... 15
1.8 Packaging signs..........................................................16

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2 Description .................................................... 17
2.1 Identification............................................................. 17
2.1.1 Enigma Key features .............................................. 18
2.1.2 Shotmaster Key features ......................................... 18
2.1.3 Enigma Classic range (visuals) ................................ 18
2.2 Overview................................................................... 19
2.2.1 Front view .............................................................. 19
2.2.2 Drip tray open ........................................................20
2.2.3 Touch screen .......................................................... 21
2.2.4 Top view (bean hopper) .......................................... 22
2.3 Technical data ...........................................................23
2.3.1 E’2ct datasheet......................................................24
2.3.2 E’2s, E’2m datasheet............................................... 25
2.3.3 E’4s, E’4m datasheet ..............................................26
2.3.4 E’4s x-wide, E’4m x-wide datasheet ......................... 27
2.3.5 E’6s, E’6m datasheet ..............................................28
2.3.6 E’2ct/ST datasheet .................................................29
2.3.7 E’2s/ST, E’2m/ST datasheet .....................................30
2.3.8 E’4s/ST, E’4m/ST datasheet..................................... 31
2.3.9 E’4s x-wide/ST, E’4m x-wide/ST datasheet................ 32
2.3.10 E’6s/ST, E’6m/ST datasheet.....................................33
2.3.11 Shotmaster ct/Classic ............................................34
2.3.12 Shotmaster s/m/Classic .........................................35
2.3.13 Shotmaster ct/ST ...................................................36
2.3.14 Shotmaster s/m/ST ................................................ 37
2.3.15 Shotmaster s-pro/m-pro/ST....................................38
2.3.16 Rating plate ...........................................................39
2.3.17 Machine type correspondence table ........................40
2.4 e’Connect (Telemetry)................................................ 41
2.5 Process flow ..............................................................42
2.6 Automated cleaning Process flow .................................43
3 Software .......................................................45
3.1 Using the touch screen................................................45
3.2 Main screen ...............................................................46
3.2.1 Header strip........................................................... 47
3.2.2 Top layer ............................................................... 47
3.2.3 Footer strip ............................................................ 47
3.3 Product buttons (default)............................................48
3.4 Grinder button ...........................................................49
3.5 Specific settings .........................................................49

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4 Commissioning ............................................... 51
4.1 Initial commissioning ..................................................51
4.2 Requirements prior to initial commissioning .................. 52
5 Operation ......................................................53
5.1 Daily setup guidelines................................................. 53
5.2 Switch on ................................................................. 54
5.2.1 Standby (wake up)................................................. 54
5.3 Rinse ....................................................................... 55
5.3.1 Pre-heat rinse........................................................ 55
5.3.2 Auto-rinse ............................................................. 55
5.4 Fill the coffee bean hoppers ........................................ 56
5.5 Cups heating surface ................................................. 56
5.6 Make a drink ............................................................. 57
5.6.1 Adjust the coffee outlet height ................................57
5.6.2 Coffee product .......................................................57
5.6.3 Hot water product ..................................................57
5.6.4 Steam product ...................................................... 58
5.6.5 Steam purge button............................................... 59
5.6.6 Powder coffee product (decaf.) (optional) .............. 60
5.7 Product stop ..............................................................61
5.8 Empty grounds drawer................................................ 62
5.9 Switch off ................................................................. 63
5.10 End of the day guidelines ............................................ 63
5.11 Emergency stop ........................................................ 64
6 Settings Menu................................................ 65
6.1 Login menu............................................................... 66
6.2 Use of the software menu (Manager) ........................... 67
6.3 Statistic/ History........................................................ 68
6.3.1 Product Counter .................................................... 68
6.4 Products & Keys (Manager login).................................. 69
6.5 Display..................................................................... 70
6.5.1 Import Screen......................................................... 71
6.5.2 Import Language.................................................... 71
6.6 Beans & Grinder..........................................................72
6.6.1 Adjustment tips......................................................72
6.7 Clean/Standby.......................................................... 73
6.8 Password .................................................................. 73
6.9 Logout (service engineer).............................................74

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7 Care............................................................. 75
7.1 Cleaning and maintenance operations ..........................76
7.1.1 Cleaning ................................................................ 76
7.1.2 Maintenance.......................................................... 77
7.2 Periodic cleaning .......................................................78
7.2.1 Cleaning plan ........................................................ 78
7.2.2 Cleaning table........................................................79
7.3 Cleaning procedures .................................................. 80
7.3.1 Automatic system cleaning procedure (with milk)....80
7.3.2 Coffee /milk outlet V2 (metal).................................85
7.3.3 Bean hoppers (and decaffeinated powder chute).....86
7.3.4 Housing ................................................................. 87
7.3.5 Display (touch screen) cleaning............................... 87
7.3.6 Drip tray ................................................................88
7.3.7 Refill and visual check of the cleaning balls dispenser89
7.3.8 How to clean the steam nozzle ...............................90
8 Troubleshooting............................................... 91
8.1 Error message example ............................................... 91
8.2 Error messages...........................................................92
8.3 FAQs....................................................................... 100
8.3.1 Bean hoppers unlocked......................................... 100
8.3.2 No water connected ............................................. 100
8.3.3 No milk dispensed ................................................ 100
8.3.4 Steam wand is clogged......................................... 100
8.3.5 Cups on the cup heater are not warm enough........ 100

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9 Options ........................................................101
9.1 Option list ............................................................... 101
9.2 E’fridge ................................................................... 102
9.2.1 Refill .................................................................... 102
9.2.2 Optional countertop cut-out dimensions................ 103
9.3 E’cup heater ............................................................ 104
9.4 E’choco ................................................................... 105
9.4.1 Technical specifications (datasheet) ...................... 106
9.4.2 Fill with powder..................................................... 107
9.4.3 Make a powder drink............................................. 107
9.4.4 E’choco Daily care (Automatic system cleaning)..... 108
9.4.5 E’choco Weekly care...............................................110
9.5 Undercounter ground coffee disposal ...........................111
9.6 Without steam wand..................................................111
9.7 Cold milk foam..........................................................112
9.8 Option selection 2 types of milk ...................................112
9.9 Decaffeinated powder chute ...................................... 113
9.10 Bean hopper lock...................................................... 114
9.11 1.5-Step (milk arm)................................................... 114
9.12 Cup centring ............................................................ 115
9.13 Colours ................................................................... 115
10 Warranty and Generalities ................................ 117
10.1 Warranty ..................................................................117
10.2 Warranty limitation................................................... 118
10.3 Glossary .................................................................. 119
10.3.1 Acronyms ..............................................................119
10.3.2 «Persons» ..............................................................119
10.3.3 Injury ................................................................... 120
10.3.4 Products................................................................121
10.3.5 Coffee terms .........................................................121
10.4 Typographical conventions ......................................... 122
10.4.1 Warning ............................................................... 122
10.4.2 Note .................................................................... 122
10.4.3 Notation .............................................................. 122

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11 Appendix......................................................123
11.1 Equipment list...........................................................123
11.2 Spare Parts Ordering..................................................124
11.3 User rights ...............................................................124
11.3.1 Statistic/ History....................................................124
11.3.2 Product & Keys (e.g. Cappuccino)...........................125
11.3.3 Display..................................................................126
11.3.4 Beans & Grinder.....................................................127
11.3.5 Clean/ Standby......................................................128
11.3.6 Password ..............................................................128
11.3.7 Other settings and parameters ..............................128

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For Your Safety 1
This chapter sets out the intended use and safety instructions to ensure safe and trouble-free operation
of the Enigma and its associated software. It also describes handling and storage conditions.
1.1 Intended use
This Enigma coffee machine is exclusively intended to grind, brew and dispense hot coffee, hot water,
hot milk, cold milk and steam (depending on model). The coffee machine is designed for indoor usage
and is intended for commercial use only (e.g. food services, restaurants and hotels).
Do not use this coffee machine to produce any other product or for any other purpose.
Model types
Three Enigma and Shotmaster models are available, intended to:
• ct; dispense coffee and tea.
• s (s-pro) (s x-wide); dispense coffee, tea and steam.
• m (m-pro) (m x-wide); dispense coffee, tea, steam and milk.
Accessories designed for use with Enigma and Shotmaster:
• E’choco; connected accessory to dispense powder products (e.g. chocolate powder).
• E’fridge beside; standalone fridge.
• E’cup heater; standalone cup warmer.
The instructions contained in this User Manual must be adhered to in particular the safety
instructions. Ensure that all «Persons» have access to the User Manual.
Before carrying out any operation on the Enigma, it is imperative to read this chapter and
fully understand it. In case of any doubt, consult your local service organisation.
To change coffee settings it is necessary to have the appropriate access rights. Please refer to chapter
“11.3 User rights” on page 124 for more details.

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1.2 Introduction
1.2.1 Importance of the safety instructions
In order to prevent accidents to persons, damage to equipment or pollution of the environment, you
must comply with all the safety instructions in this User Manual and on the machine.
Observe the bylaws and the recognised technical rules which apply in the country of use of the Enigma.
1.2.2 Disregarding the safety rules
Disregarding the safety rules, as well as existing legal and technical regulations, may lead to accidents,
damage to property or environmental pollution.
Disregarding the instructions for use given by the manufacturer may reduce the level of protection
offered by the Enigma.
1.3 Directives
This Enigma complies with all applicable European Community Directives and associated
harmonised standards.
For more information refer to our Declaration of Conformity or contact your Service organisation.

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1.4 General safety instructions
Keep the Enigma away from potential sources of interference.
Do not expose the Enigma to direct sunlight, heat, dust or excessive humidity (use only in a
clean food service environment).
RISK OF ELECTROCUTION
The power plug is the device used for disconnection in case of problems or emergency and it
must be easily accessible at all times.
Only use the power cord provided with the machine.
Never use a machine which is damaged or has a defective power cord. With signs of damage,
for example if there is a smell of burning or visible insulation damage, unplug the machine,
immediately stop using it and contact your local service organisation.
The power cord must only be repaired by a service organisation appointed by the
manufacturer.
Make sure that the cable is not near a hot surface.
Be careful to ensure that the power cord is not trapped and does not rub against sharp edges.
Repair, commissioning and service operations must only be performed by a service
organisation appointed by the manufacturer.
Never open the machine, nor remove any parts except for the instructions specified in this
manual.
Only connect the Enigma to the electrical power sources specified and a power supply
network provided with a protective earth.
Requirement for Australian deviation: disconnection incorporated in the fixed wiring is in
accordance with AS/NZS 3000.
Do not immerse the appliance in water.
RISK OF BURNS OR SCALDING
The hot water, steam, milk and coffee dispensed are hot. Avoid direct contact with the skin.
Always place a suitable cup under the outlet before dispensing products.
During automatic cleaning, hot cleaning solution and steam are released several times.
Keep hands and skin away from the outlets.
IRRITANT PRODUCTS
EvercleanTM and Eversys cleaning ballsTM should be considered potentially dangerous. When
performing any operation on the Enigma, local safety regulations must be followed. It is
imperative to wear protective gloves and glasses when working with potentially dangerous
materials.
For any other materials referred to in this manual (e.g. EvercleanTM and Eversys cleaning
ballsTM) corresponding safety data sheets should be consulted before the first use, adequate
protective measures should be applied and any applicable regulations should be followed.
Safety data sheets are available under the Eversys Login area.

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It is imperative to use only the products, accessories, spare parts and software specified in
this manual.
The powder chute, the bean hoppers, and the Eversys cleaning ball dispenser may only be
filled with materials for the use intended.
Except for cups, do not place anything on top or above the Enigma.
The machine is not suitable for installation in an area where a water jet or water spray might
be used.
The machine must not be located on a surface that is sprayed or cleaned with a water hose,
steam jets, steam cleaner, or similar equipment.
The machine must be placed and levelled on a horizontal, water-resistant, heatproof, and
sturdy base capable of bearing its weight, see “2.3 Technical data” on page 23.
For operating, service and safety reasons the machine should be installed with a clearance of
not less than 50 mm at the back and sides from the building or non-approved equipment. A
minimum working space of 650 mm in front the coffee machine and overhead clearance of at
least 250 mm above the bean hoppers are recommended. A clear height of 850 mm from the
top of the installation surface should be ensured. The height of the installation surface above
the floor is at least 800 mm. If the coffee machine connections are to be run downwards
through the counter, please make space for the lines, which can reduce the usable space
below the coffee machine.
The machine is only to be installed in locations where its use and maintenance is restricted to
trained personnel. Please refer to “10.3.2 «Persons»” on page 119.
Only connect the machine to the mains in accordance with the information on the rating
plate “2.3.16 Rating plate” on page 39.
Adjustment of the frequency is automatic. No action is required.
The power cord must be in accordance with local regulations. Voltage/current specifications
are as listed in the table “ Electrical data and power overview” on page 23.
To connect the machine to the water mains, use the original supplied hoses only.
Any necessary on-site preparatory work for electricity, water and drainage connections at the
customer‘s premises is to be arranged by the machine owner/ manager. The work must be carried
out by authorised installation technicians in compliance with general, country-specific and local
regulations. Eversys service organisations may only connect the coffee machine to existing prepared
connection points. Eversys appointed service organisations are neither authorised, nor responsible for
carrying out any on-site installation work prior to connection.

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Always switch off the machine at the main switch before undertaking cleaning tasks. Use
only a damp cloth and protect the machine against permanent water projections.
Regular cleaning is mandatory in order to ensure problem-free operation of the coffee
machine and to ensure optimum coffee quality. Refer to method and frequency under “7
Care” on page 75.
Only use original Eversys cleaning products. Use of products that are not explicitly
recommended by Eversys could damage the machine.
It is forbidden to clean the machine with a water jet or a water spray.
Make sure to have your machine maintained at regular intervals to ensure safe and efficient
performance. Refer to “7.1.2 Maintenance” on page 77.
Risk of spoiled food residue: if the machine is not cleaned regularly, milk and coffee residue
may accumulate in the machine, clog the outlets or get into drinks. Clean the coffee machine
and add-on according to “7.2.1 Cleaning plan” on page 78 and “7.2.2 Cleaning table” on
page 79.
People, including children, who, because of their physical, sensory or cognitive abilities, or
due to their inexperience or lack of knowledge, are not able to use this machine safely, are not
allowed to operate it unless under the supervision or on the order of a responsible person.
The machine is not suitable for children under the age of 8 years. Children above the age of 8
or persons who are challenged with respect to physical, sensory or mental abilities must never
approach the machine alone and must always be supervised.
Children are not allowed to play with the machine.
Children are not permitted to perform any cleaning on the machine.
Do not put the Enigma or any of its component parts in the dishwasher.
Never use coffee beans treated with additives or caramelised.
In case of prolonged absence (short-term storage), switch off the machine using the main power
switch and close the water tap.

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1.5 Information for disposal
The disposal and/or recycling of materials must be performed in accordance with the legislation in force.
This machine and its accessories must be recycled.
Subject to separate collection of electric and electronic equipment and accessories for the purpose of
recycling.
Electrical and electronic equipment may contain dangerous substances which constitute health and
environmental hazards. The owner must return the device to its dealer or establish direct contact with
an approved body for treatment and recovery of this type of equipment.
1.6 Decommissioning and disposal
1.6.1 Packaging material
The packaging material (cardboard, PE plastic film, PE, PE-foam, EPS) must be recycled or disposed of
according to the local regulations.
1.6.2 Removal of equipment
Disconnect the coffee machine from the power supply and water mains. If the coffee machine is hard-
wired, it must be disconnected by an authorised service agent.
Symbol Description
Separate collection of electric and electronic equipment.
This machine is marked in compliance with European Directive 2012/
19/EU, Waste Electrical and Electronic Equipment (WEEE).
General symbol for recovery/recyclable
Contact your local service organisation for long term decommissioning and disposal.

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1.7 Special safety instructions and signs
Appropriate safety instructions are mentioned in the specific chapters. They should be observed in the
same way as the general safety instructions contained in this chapter.
1.7.1 Signs
The following signs can be found on the Enigma. Associated warnings are explained in the table.
Sign Description Explanation
Caution, consult
accompanying
documents
-
High voltage - Danger
ELECTROCUTION
During maintenance work, always power off
the machine using the main switch (see “5.9”
on page 63).
Burning - Danger HOT SURFACE
Contact may cause burns. Do not touch.
Corrosive product CORROSIVE
Causes severe burns.
Avoid contact with skin and eyes.
Main switch Power ON.
Main switch Power OFF.
Main water inlet Water tap open (See “2.2.2” on page 20).
Main water inlet Water tap closed.
Protective earthing -
1
0

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1.8 Packaging signs
Symbol Description
Fragile, handle with care.
Keep dry.
Keep upright.
Maximum and minimum humidity limit.
Maximum and minimum temperature limit.
Stacking limit by number.
Not to be vertically stacked higher than the specified number of
items «n».
Phytosanitary treatment of the pallet.
Serial Number.
n
SN

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Description 2
Chapter Overview
This chapter offers a general overview and presentation of the Enigma.
2.1 Identification
The Enigma is a super automatic coffee machine that automates the entire process of making a perfect
Barista coffee drink. The Enigma coffee machine has numerous options. An overview of your machine is
illustrated in the following chapters. Please note that your coffee machine may look different from the
configuration shown in this manual (Enigma E’4m/Classic).
The technical specifications, illustrations and dimensions contained in these instructions are given
merely as an indication. They shall not give rise to any claim.
For any further information, please consult your local distributor or see “ Manufacturer” on page 2.

2 Description
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2.1.1 Enigma Key features
2.1.2 Shotmaster Key features
2.1.3 Enigma Classic range (visuals)
Refer to the datasheet visuals (See “2.3” on page 23) or view machines under our website.
Enigma model E’2ct E’2s E’2m E’4s E’4m E’4s x-wide E’4m x-wide E’6s E’6m
Products at the same time 22244 4 4 66
Coffee products and hot water (coffee
outlet) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Hot water outlet ✔✔✔✔✔ ✔ ✔ ✔✔
Steam products (steam wand) ✖✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
e’Foam Micro Air Dosing (MAD) ✖✔✔✔✔ ✔ ✔ ✔✔
Electronic Milk Texturing (EMT) (coffee
outlet) ✖ ✖ ✔✖✔✖✔✖✔
1.5-Step (optional) ✖✖
✔✖✔✖✔✖✔
e’Levelling ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Front LED ✔✔✔✔✔ ✔ ✔ ✔✔
CCI / CSI /API Connection ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
e'Connect (Telemetry) ✔✔✔✔✔ ✔ ✔ ✔✔
Tempest ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Earth ✔✔✔✔✔ ✔ ✔ ✔✔
Colour customisation ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔
Shotmaster model ct s m s/pro m/pro
Products at the same time 44488
Coffee products and hot water (coffee
outlet) ✔✔✔✔✔
Hot water outlet ✖✔✔✔✔
Steam products (steam wand) ✖✔ ✔ ✔ ✔
e’Foam Micro Air Dosing (MAD) ✖✔✔✔✔
Electronic Milk Texturing (EMT) (coffee
outlet) ✖ ✖ ✔✖✔
1.5-Step (optional) ✖✖
✔✖✔
e’Levelling ✔✔✔✔✔
Front LED ✔✔✔✔✔
CCI / CSI /API Connection ✔✔✔✔✔
e'Connect (Telemetry) ✔✔✔✔✔
Tempest ✔✔✔✔✔
Earth ✔✔✔✔✔
Colour customisation ✔✔✔✔✔

Description 2
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2.2 Overview
2.2.1 Front view
Fig. 2-1
(1) Bean hoppers and cleaning balls access (see
“2.2.4” on page 22)
(2) Cup warmer surface (Up to 64 espresso
cups)
(3) Touch screen (slave)
(4) Coffee outlet
(5) Steam wand (or optional 1.5-Step milk arm,
see “9.12” on page 116)
(6) Hot water outlet
(7) Drip tray
(8) Grounds drawer (main power switch access,
see “5.2” on page 54)
(9) Optional outlet
(10) Touch screen (master)
2
3
5
4
10
1
9
6
7
8

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2.2.2 Drip tray open
Fig. 2-2
(1) Main power switch (see “5.2” on page 54)
(2) Grounds drawer
(3) Drip tray (open)
(4) Water inlet (open)
4
1
2
3