Evonicfires E-Touch User manual

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SUITES & STOVESSUITES & STOVES
E-Touch & E-SmartE-Touch & E-Smart
INSTRUCTION MANUALINSTRUCTION MANUAL
Compton 2Compton 2
Compton 1000Compton 1000
Empire 2Empire 2
Gilmour 6Gilmour 6
Gilmour 7Gilmour 7
Gilmour 10Gilmour 10
HaldenHalden
BanffBanff
BergenBergen
HalmstadHalmstad
MidoriMidori
TuvaTuva
Canto 200Canto 200
Locanda 175Locanda 175
Espire 150Espire 150
Rivera 200Rivera 200
Rivera 175Rivera 175
Rivera 150Rivera 150
Rivera 125Rivera 125
MuranoMurano
MiradaMirada
ImperiumImperium
CrenshawCrenshaw
InglewoodInglewood
EllipseEllipse
EnglishEnglish
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CONTENTS
EU Directives and UKCA Standards......................................................................3
Important Information and Health & Safety........................................................... 4
Components for Suites and Stoves....................................................................... 5
Installation........................................................................................................... 6
Model Dimensions...................................................................................... 7
Installation (Wall Mounted Suites)............................................................... 8
Installation (Suites with Risers and Stoves).................................................12Installation (Suites with Risers and Stoves).................................................12
Log Layouts......................................................................................................... 14
Front & Side Glass Installation..............................................................................17Front & Side Glass Installation..............................................................................17
Troubleshooting, Warranty & Registration............................................................ 22
All Evonic Fires products are in conformity with the relevant UK Statutory InstrumentsAll Evonic Fires products are in conformity with the relevant UK Statutory Instruments
(and their amendments).(and their amendments).
2016 No. 1101 The Electrical Equipment (Safety) Regulations 20162016 No. 1101 The Electrical Equipment (Safety) Regulations 2016
2016 No. 1091 The Electromagnetic Compatibility Regulations 20162016 No. 1091 The Electromagnetic Compatibility Regulations 2016
2012 No. 3032 The Restriction Of Use Of Certain Hazardous Substances In2012 No. 3032 The Restriction Of Use Of Certain Hazardous Substances In
Electrical And Electronic Equipment Regulations 2012Electrical And Electronic Equipment Regulations 2012
EU DIRECTIVES
All Evonic Fires products meet the requirements of the EC Directives.All Evonic Fires products meet the requirements of the EC Directives.
These directives have been met by compliance with the following standards:These directives have been met by compliance with the following standards:
EU 2011-65/EU 2015/863 Restriction of Hazardous Substances.EU 2011-65/EU 2015/863 Restriction of Hazardous Substances.
References to the relevant designated standards used:References to the relevant designated standards used:
EN 55014-1:2006 + A1:2009 + A2:2011 Electromagnetic Compatibility.EN 55014-1:2006 + A1:2009 + A2:2011 Electromagnetic Compatibility.
EN 55014-2:2015 Electromagnetic Compatibility.EN 55014-2:2015 Electromagnetic Compatibility.
EN 61000-3-2:2014 Electromagnetic Compatibility (EMC). Limits. Limits forEN 61000-3-2:2014 Electromagnetic Compatibility (EMC). Limits. Limits for
Harmonic Current Emissions.Harmonic Current Emissions.
EN 61000-3-3:2013 Electromagnetic Compatibility (EMC). Limits. Limitation ofEN 61000-3-3:2013 Electromagnetic Compatibility (EMC). Limits. Limitation of
Voltage Changes, Voltage Fluctuations and Flicker.Voltage Changes, Voltage Fluctuations and Flicker.
EN 60335-1:2012 + A11:2014 Household and similar electrical appliances - SafetyEN 60335-1:2012 + A11:2014 Household and similar electrical appliances - Safety
EN 60335-2-30:2009+A11:2012 Household and similar electrical appliances. Safety.EN 60335-2-30:2009+A11:2012 Household and similar electrical appliances. Safety.
Particular requirements for room heatersParticular requirements for room heaters
UKCA STANDARDS
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Glass & Screens
Vermiculite
Log fuel effects
Electrical components -
Fans, heater elements,
PCB’s, Power pack’s,
LED’s
Metal -
Steel or cast iron
Can be taken to a local recycling centre for reuse to reduce waste going to landfill
Can be taken to a local recycling centre for reuse to reduce waste going to landfill.
Non hazardous material. Vermiculite can be crushed up and used for plant bedding and ash used for
composting or disposed of at a local recycling centre for reuse to reduce waste going to landfill.
Dispose at a local recycling centre In accordance with latest WEEE directive.
These logs contain refractory ceramic fibre materials which requires disposal in accordance with
WEEE legislation.
Natural Wood Can be taken to a local recycling centre for reuse to reduce waste going to landfill
The following materials and components should be disposed of in accordance with the
below table.

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IMPORTANT INFORMATION AND HEALTH & SAFETY
When using electrical appliances, basic precautions should always be followed to reduce
the risk of fire, electric shock, and injury to persons, including the following:
• Read all of the instructions carefully before using the appliance, only use this appliance
as described in this manual. Any other use not recommended by the manufacturer mayAny other use not recommended by the manufacturer may
cause injury to persons, or damage to the appliance.cause injury to persons, or damage to the appliance.
• Remove all packaging and dispose of it at an appropriate recycling facility.
•• When transporting or storing the appliance and power lead, keep in a dry place, awayWhen transporting or storing the appliance and power lead, keep in a dry place, away
from excessive vibration and store so as to avoid damage.from excessive vibration and store so as to avoid damage.
• This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. The trim around the heater outlet becomes hot during heater operation.
DANGER: High temperatures may be generated under certain abnormal conditions.
• Do not install this appliance immediately in front of a fixed socket outlet.
• Do not install this appliance in the immediate surroundings of a bath, shower,
swimming pool or any other area where the appliance could come into contact with
water or humidity, e.g. a bathroom.
•• Do not use in areas where gasoline, paint, or any flammable liquids are used or stored.Do not use in areas where gasoline, paint, or any flammable liquids are used or stored.
• This appliance is only suitable for indoor use, do not use outdoors.
• Do not cover the appliance, or let the air inlet/outlet to be obstructed in any way as it
may overheat.
• Keep the power lead away from hot surfaces and the heater outlet. Do not route the
power lead in front of the appliance, or under any carpets or rugs. Do not allow the
power lead to be coiled up once installed, as this can cause overheating.
• This appliance must be firmly fixed to a flat internal wall.
• A maintenance hatch must be installed into the surrounding installation to allow future
access.
• Always use a certified electrician should new circuits or outlets be required. And
always use properly grounded, fused and polarised outlets.
• Where the power lead passes through any masonry wall, stone surround etc. ensure
that suitable rubber bushes are fitted at any possible wear points.
• If the power lead is damaged do not use the appliance until it has been replaced.
• Do not use any external switching device, timers, or extension leads. Do not connect
the appliance to a circuit that is frequently switched on and off by the utility.
•• In the event of a malfunction, switch off the appliance, and disconnect it from theIn the event of a malfunction, switch off the appliance, and disconnect it from the
mains power supply. Have the appliance inspected by a certified electrician beforemains power supply. Have the appliance inspected by a certified electrician before
reusing.reusing.
• Do not use the appliance if it is damaged. In the event of any damage to the appliance,
please contact the retailer from whom the appliance was purchased.
• Any repairs must only be performed by a certified electrician.
• Extreme caution is necessary when any heater is used by, located near children or
people of reduced mobility, and whenever the unit is left operating and unattended.
• Young children should be supervised to ensure that they do not play with the appliance.
•• Disconnect from the power supply before performing any cleaning, maintenance orDisconnect from the power supply before performing any cleaning, maintenance or
relocation of the unit. Do not use steam cleaners, or aerosols near the appliance.relocation of the unit. Do not use steam cleaners, or aerosols near the appliance.
• Do not burn wood or anything else in this appliance.
• Do not strike the glass. The glass used is toughened safety glass, if broken it will
shatter into small chunks which are less likely to cause injury.
• Do not drill or screw any new holes into the appliance.
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INSTALLATIONINSTALLATION
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MODEL DIMENSIONS
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Model Width Height Depth
Overall unit
(A)
Overall unit
(B)
With Riser /
Bench (C)
Opening
(D)
Overall unit
(E)
Banff 460mm 670mm 310mm 355mm
Bergen 1475mm 615mm 355mm 357mm
Compton 2 1120mm 514mm 274mm 310mm
Compton 1000 1500mm 511mm 261mm 355mm
Empire 2 1120mm 512mm 272mm 270mm
Gilmour 6 1120mm 712mm 992mm 455mm 276mm
Gilmour 7 1120mm 538mm 818mm 285mm 276mm
Gilmour 10 1475mm 531mm 811mm 277mm 276mm
Halden 488mm 1015mm 495mm 416mm
Halmstad 863mm 832mm 460mm 331mm
Midori 527mm 625mm 455mm 280mm
Tuva 493mm 1014mm 540mm 342mm
Canto 200 1982mm 529mm 356mm 275mm
Locanda 175 1726mm 529mm 355mm 275mm
Espire 150 1473mm 529mm 278mm 275mm
Rivera 200 2006mm 641mm 356mm 235mm
Rivera 175 1752mm 641mm 355mm 235mm
Rivera 150 1500mm 641mm 278mm 235mm
Rivera 125 1245mm 1010mm 752mm 260mm
Murano 1346mm 1150mm 682mm 381mm
Mirada 1460mm 815mm 355mm 280mm
Imperium 1120mm 512mm 272mm 270mm
Crenshaw 1500mm 511mm 261mm 355mm
Inglewood 1120mm 514mm 274mm 310mm
Ellipse 1473mm 529mm 278mm 300mm
INSTALLATIONINSTALLATION
Wall Mounted SuitesWall Mounted Suites
Compton 2Compton 2
Compton 1000Compton 1000
Empire 2Empire 2
Gilmour 6Gilmour 6
Gilmour 7Gilmour 7
Gilmour 10Gilmour 10
BergenBergen
MidoriMidori
Canto 200Canto 200
Locanda 175Locanda 175
Espire 150Espire 150
Rivera 200Rivera 200
Rivera 175Rivera 175
Rivera 150Rivera 150
ImperiumImperium
CrenshawCrenshaw
InglewoodInglewood
EllipseEllipse
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Before installing the appliance please read and take into account the following important
requirements;
• The appliance must never be installed in front of an electrical socket.
• The appliance must not be installed anywhere that it may come into contact with water,
i.e. a bathroom.
• The minimum height above the finished floor level is 300mm.
INSTALLATION REQUIREMENTS
INSTALLATION
CHECKS BEFORE INSTALLATION
We recommend turning on the appliance before installation, connect the appliance to a
power source using the provided electrical lead, and depress the right side of the rocker
switch.
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TOOLS REQUIRED
• Tape Measure
• Pencil
• Spirit Level
• Screwdriver
• PZ2 Screw Bit
The appliance is supplied with a wall bracket, shown above.
INSTALLATION STEPS
• Drill Bit
• Wall Plugs (Masonry type supplied)
• Wall Screws (Masonry type supplied)
• Stud Detector (For plasterboard
installations only)
• Wall Anchors (For plasterboard
installations only. Not supplied)
1Remove the two bottom mounted transit brackets, you won’t need these for
installation. Then screw on the IEC Clip to the bottom back of the case, with
the two provided screws.
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Determine the finished height and position that you want the appliance to be
located. Then secure the wall bracket to the wall in the position you need using
the wall plugs and screws provided. If you’re not securing the appliance to a
masonry wall you will need to use the appropriate fixings.
3You can now hang the appliance on the wall by slotting the tabs of the wall
bracket into the slots on the back of the appliance. Connect the appliance to
the mains power supply and it is ready to use.
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INSTALLATIONINSTALLATION
Suites with Risers & StovesSuites with Risers & Stoves
BanffBanff
Gilmour 6Gilmour 6
Gilmour 7Gilmour 7
Gilmour 10Gilmour 10
HaldenHalden
HalmstadHalmstad
TuvaTuva
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Before positioning the appliance please read and take into account the following
important requirements;
• The appliance must not be located anywhere that it may come into contact with water,
i.e. a bathroom.
• This appliance is only suitable for indoor use, do not use outdoors.
• Keep the power lead away from hot surfaces and hot conditions, including the heater
outlet.
• Do not route the power lead under any carpets or rugs.
Once you have taken the above requirements into consideration you can plug in your
appliance, and switch on the rocker switch.
For most models the power inlet is located at the back right, and the rocker switch is
located at the front top right. Some models differ, and are shown below;
INSTALLATION REQUIREMENTS
INSTALLATION
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INSTALLATIONINSTALLATION
Floor-basedFloor-based
BanffBanff
HaldenHalden
HalmstadHalmstad
TuvaTuva
Rivera 125Rivera 125
MuranoMurano
MiradaMirada
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Before positioning the appliance please read and take into account the following
important requirements;
• The appliance must not be located anywhere that it may come into contact with water,
i.e. a bathroom.
• This appliance is only suitable for indoor use, do not use outdoors.
• Keep the power lead away from hot surfaces and hot conditions, including the heater
outlet.
• Do not route the power lead under any carpets or rugs.
Once you have taken the above requirements into consideration you can plug in your
appliance, and switch on the rocker switch.
INSTALLATION REQUIREMENTS
INSTALLATION
The woodwork for the floor based models will screw directly to the appliance as shown
below, in four locations x2 fixing points at the top and x2 fixing points at the bottom.
LOG LAYOUTSLOG LAYOUTS
Suites & StovesSuites & Stoves
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LOG LAYOUTS
When you have your appliance installed you can set up your log set/s. If your model
comes with Chippings, Glass Stones and/or Vermiculite lay this on the fuel bed first, then
continue with laying out your logs. There is no right or wrong way to arrange your logs, the
following images are an example of how you could lay them out.
1 x Small Woodland / Silver Birch / Banff /
Compton 2 / Empire 2 / Halmstad / Midori
1 x Large Woodland / Silver Birch
Bergen / Compton 1000
1 x Tuva Log Set
Halden / Tuva
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1 x Small Legacy Log Set / Gilmour 6 / Gilmour 7
1 x Large Legacy Log Set / Gilmour 10
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Canto 200 / Rivera 200
Locanda 175 / Rivera 175 / Mirada
Locanda 150 / Espire 150 / Crenshaw / Ellipse
Inglewood / Imperium / Rivera 125 / Murano

Pivot Install Slotted Install Slide Install
FRONT AND SIDE GLASSFRONT AND SIDE GLASS
INSTALLATIONINSTALLATION
BergenBergen
MidoriMidori
Canto 200Canto 200
Locanda 175Locanda 175
Espire 150Espire 150
Rivera 200Rivera 200
Rivera 175Rivera 175
Rivera 150Rivera 150
Rivera 125Rivera 125
MuranoMurano
MiradaMirada
ImperiumImperium
CrenshawCrenshaw
InglewoodInglewood
EllipseEllipse
BanffBanff
HalmstadHalmstad
TuvaTuva
HaldenHalden
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PIVOT INSTALL
The pivot install of the front glass applies to the Bergen, Midori, Canto 200, Locanda 175,
Espire 150, Murano, Mirada, Imperium, Crenshaw, Inglewood, Ellipse and all Rivera’s. The
model shown in this example is an E1030, but the same process applies to all fifteen models.
1Unscrew and remove the top and bottom glass retainer panels.
2The side glass can now be slid into the appliance. If you have a Kibo model you
can skip this step and move on to step 3.
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3Apply the Suction Lifter to the glass and apply the glass to the bottom edge
first, then pivot into the appliance.
4The top and bottom glass retainers can now be replaced on the appliance.
Warning
The Suction Lifter is provided
to assist in moving the glass
NEVER as the sole support of
the glass. Always support the
glass throughout the entire
process until the glass is fully
fitted. The glass is toughened
safety glass and if broken will
shatter into many small chunks.
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SLOTTED INSTALL
1To install the front glass first locate the four keyhole slots on the front of the
appliance, and the four screws on the back of the front glass.
The slotted install of the front glass applies to the Banff, Halmstad, and Tuva. The model
shown in this example is the Halmstad, but the same process applies to all three models.
2Now line up the screws and screw holes and slot them into each other, then
allow the glass to drop into place.
Warning
Always support the glass
throughout the entire process
until the glass is fully fitted. The
glass is toughened safety glass
and if broken will shatter into
many small chunks.
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SLIDE INSTALL
1To remove the glass from the Halden model, first slide the lid back slightly,
then lift.
2Now you can slide the glass vertically out of the appliance.
The sliding install of the front glass applies only to the Halden model.
Warning
Always support the glass
throughout the entire process
until the glass is fully fitted. The
glass is toughened safety glass
and if broken will shatter into
many small chunks.
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TROUBLESHOOTINGTROUBLESHOOTING
WARRANTY & REGISTRATIONWARRANTY & REGISTRATION
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REPORT A FAULT
If you have any difficulties or problems with your appliance then please get in touch so
that we can assist you. Please scan the QR code to be taken to our websites Report a Fault
page, we will then be in touch with you shortly.
Evoflame Only - LED Strip Replacement
Scan the QR code to be taken to a video in our maintenance series.
Please note; this video shows an old method of removing the front
glass panel. Refer to page 19 of this instruction manual for the new
method.
Fan Re-setting & Replacement
Scan the QR code to be taken to a video in our maintenance series.
Please note; this video shows an old method of removing the front
glass panel. Refer to page 19 of this instruction manual for the new
method.
Heater Access & Replacement
Scan the QR code to be taken to a video in our maintenance series.
Please note; this video shows an old method of removing the front
glass panel. Refer to page 19 of this instruction manual for the new
method.
E-Smart Only - E-Smart LED Replacement
Scan the QR code to be taken to a video in our maintenance series.
Please note; this video shows an old method of removing the front
glass panel. Refer to page 19 of this instruction manual for the new
method.
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WARRANTY
Evonic Fires 5-year warranty – 1 year parts & labour + 4 years parts supplied.
The above warranty terms and conditions, as of 1st May 2022, are applicable for all relevant
products purchased after this date. Appliances despatched prior to this date will have an alternative
warranty as set out within the Installation and User Instructions that was supplied with the product,
this was usually a standard 2-year warranty.
To receive your Extended Warranty your Evonic Fires product must have been purchased from
an authorised stockist within our Retailer Network and your warranty registered with Evonic Fires
through the online form - evonicres.co.uk/register-your-product. The commencement date for
the warranty period is the date of purchase.
The product must be adequately serviced and maintained. Evonic Fires provide maintenance call
outs at a cost, and information on this can be obtained by contacting our head o󰀩ce. Please see
your Evonic Installation Instructions for further information on how to service and maintain your
appliance.
During your extended warranty period, only parts supplied or authorised by Evonic Fires can be
used to repair your replace, and these spare parts can be obtained by contacting our service
department at service@evonicres.co.uk or calling 01789 263868.
Consumable items such as glass, screens, LED’s, LED boards, lters and power supplies which
are either subject to normal wear and tear or parts that require replacement in connection with
normal maintenance are not covered within the extended warranty. These items are covered for
the rst 12 months.
To make a warranty claim, evidence must be supplied to our service department in the form of
pictures, videos, or both. Failure to supply evidence to support your warranty claim may invalidate or
delay the claim. Any visit by an Evonic Fires engineer will incur a service charge after the rst year.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out
on the product or ts parts, unless we have approved such work in advance of it being carried out.
WARRANTY EXCLUSIONS AND LIMITATIONS
The Evonic Extended Warranty does not cover:
1. Damage resulting from installation and usage where the appliance has not been installed
or used in accordance with the CK Fires Ltd installation and operation instructions, or if the
installation does not conform to local building, re, and safety regulations.
2. Issues with mains/spur connections of power supply.
3. Damage resulting from the product not being adequately maintained. (Please see your CK
Fires Ltd Installation and Operating Instructions for further information on how to service and
maintain your appliance).
4. Damage caused by unauthorised modications, use or repair.
5. Damage or defects caused by the product being stored in a damp, unheated environment.
6. Consequential loss (to the extent permitted by the law) relating to other associated products
that have not been supplied by CK Fires Ltd.
7. Consequential loss (to the extent permitted by law) related to decorations, furnishings, or
other household assets.
8. Removal and re-installation costs.
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CK Fires Ltd / Evonic Fires
1, Evonic House, Clifford Park, Clifford Lane,
Stratford-on-Avon, CV37 8HW
Tel: [phone] Fax: [phone]
Email: [e-mail]
www.evonicfires.co.uk
Follow us on:
Instagram | Facebook | Twitter | LinkedIn
@evonicfires
WARRANTY EXCLUSIONS AND LIMITATIONS
Repaired or replaced products are covered only for the remainder of the original warranty period.
In the event of a claim being made, this must be reported to your retailer or CK Fires Ltd within 14
days of the fault occurring/being noticed. In the event of a product fault occurring during the
warranty period years 2-5, CK Fires Ltd will send the appropriate component or goods necessary
to rectify the fault, free of charge.
Nothing in the Extended Warranty shall make CK Fires Ltd liable for any or special, incidental, or
consequential damages, injury to persons or property, or any other consequential loss beyond the
consumer’s statutory rights. The liability on these issues is covered by our Terms and Conditions
of Sale.
CK Fires Ltd total liability extends only to the purchase price paid for the goods, except where
such a limitation is prohibited by statute. CK Fires Ltd, in the event of a warranty claim, reserves
the right either to replace the goods in question or to refund the purchase price of the goods.
For product sold outside the UK and Ireland, UK law will prevail.
The Evonic Fires Extended Warranty does not a󰀨ect your statutory rights.
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