Excel Click & go professional ii User manual

User manual

Excel Click & Go Professional II / Compact II

User manual

Excel Click & Go Compact II / Professional II

Content

General introduction 4

1. Identication 6

1.1 Framelabel Excel Click & Go Compact II 6

1.2 Framelabel Excel Click & Go Professional II 6

1.3 Explanation of the data on the framelabel 7

2. General information 8

2.1 Components of your push propulsion 8

2.2 General explanation of your push propulsion 9

3. Safety regulations 10

3.1 General safety regulations 10

3.2 Warnings for safe use 10

4. Specications 12

4.1 Specications of the Excel Click & Go Compact II 12

4.2 Specications of the Excel Click & Go Professional II 12

5. Components of the Excel Click & Go Compact II / Professional II 13

5.1 The push handles 13

5.2 The control panel 13

5.3 The wheels 14

5.3.1 The front wheels 14

5.3.2 The driving wheels 14

5.4 The height adjustment 15

5.5 The battery 15

5.6 Attaching and taking o the push propulsion 16

5.6.1 Attaching the push propulsion 16

5.6.2 Taking o the push propulsion 17

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

6. Maintenance 18

6.1 The wheels 18

6.1.1 Air tires 18

6.1.2 PU tires 18

6.2 Cleaning the push propulsion 18

6.3 Batteries 19

6.4 Service checklist 19

7. Problemanalysis and solutions 20

8. Warranty 21

8.1 Warranty application 21

8.2 Warranty conditions 21

User manual

Excel Click & Go Compact II / Professional II

General introduction

Before you are going to use your new Excel Click & Go Compact II or Excel Click & Go Professional II, you and your

attendant must fully read and understand this user manual. Also, if you have read this user manual, you agree to

the conditions mentioned in this user manual.

At the moment we introduce you a quality product of Van Os Medical. We want to thank you for the condence

in our Excel ® products. The Excel Click & Go Compact II and the Excel Click & Go Professional II are real quality

products. The policy of Van Os Medical is focussed on to continuously improving the quality and reliability of our

products. Therefore, we resere ourself the right to, without further notice, make any changed to this user manual.

It is important you read this user manual very carefully, before you are going to use your push propulsion. This

user manual contains important information about the safe use and maintenance of your push propulsion. We

recommend you to keep this user manual, because it is also your proof of warranty.

The safety instructions in this user manual are general guidelines which must be seen as overall guidelines. It

is possible you develop your own ways for many common movements. However, we advise you to consult a

professional for assistance in developing safe use and eective techniques, regarding to your daily activities and

your physical capabilities.

Your new push propulsion requires frequent maintenance, much of which you can do yourself. We advise you to

take your push propulsion at least once a year to a professional for a check. You will nd a maintenance schedule

later in this user manual.

Attention!

In this user manual you will nd tips and warnings. These are clearly identied by the symbols and display of the

text, like you can see below.

Warning

The warnings mentioned in this user manual must always be followed, in order to prevent damage to the

Excel Click & Go Compact II or Excel Click & Go Professional II or injury to yourself.

Tip

The tips mentioned in this user manual are meant to make even better use of your Excel Click & Go Compact II or

Excel Clikc & Go Professional II push propulsion.

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

Fill in the information of your authorised dealer below:

Company: ……………………………………………………………………………………………………………………………………

Address: ……………………………………………………………………………………………………………………………………

Phone number: ……………………………………………………………………………………………………………………………………

Fax number: ……………………………………………………………………………………………………………………………………

E-mail address: ……………………………………………………………………………………………………………………………………

Website: ……………………………………………………………………………………………………………………………………

User manual

Excel Click & Go Compact II / Professional II

1. Identication

Your push propulsion is equipped with a unique serial number. You will nd this number on the frame of your

push propulsion. Below, you see an example of the framelabel, where you can nd the identication number.

Furthermore, you will nd the explanation of the various data stored on the framelabel on the nex page.

1.1 Framelabel Excel Click & Go Compact II

1.2 Framelabel Excel Click & Go Professional II

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

1.3 Explanation of the data on the framelabel

1. Production date

The date which on your push propulsion was manufractured.

2. Serial number

Every push propulsion has its own unique serial number. You need this number when you have any technical

questions or you want to order any parts of the push propulsion.

3. Maximum weight

The maximun weight allowed on the push propulsion.

4. Type number

This number indicates which model of push propulsion you have. You need this number when you have any

technical questions or you want to order any parts of the push propulsion.

5. Model name

The model name of your push propulsion starts with the brand name Excel. The brand name Excel, followed by the

de additional model description forms the model name of the push propulsion. You need the model name when

you have any technical questions or you want to order any parts of the push propulsion, in this case the Excel Click

& Go Compact II or Excel Click & Go Professional II.

6. Description

The intended use of your push propulsion is described here.

7. Warranty

Here, the warranty period of your push propulsion is reected. Chapter 8 describes the warranty conditions in

further detail.

User manual

Excel Click & Go Compact II / Professional II

2. General information

2.1 Components of your push propulsion

Excel Click & Go Compact II

1. Push handle

2. Height adjustment of the push handle

3. Battery

4. Angle adjustment of the push handles

5. Fixation point for the wheelchair

6. Drive wheels

Excel Click & Go Professional II

1. Control panel

2. Push handles

3. Throttle

4. Height adjustment of the push handles

5. Battery

6. Fixation point for the wheelchair

7. Drive wheels

8. Front wheels

Your push propulsion is equipped with a number of components and parts. You should know these before

continue reading this user manual. The design and specications may change without further notice.

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

2.2 General explanation of your push propulsion

The Excel Click & Go Compact II and the Excel Click & Go Professional II are push propulsions, which support the

attendant in propelling the wheelchair. The push propulsion can only be used by the attendant. When you want to

use the push propulsion, you must push the freewheel pedal down. You can see the freewheel pedal in the middle

on photo 1. When you push the freewheel pedal down, the drive wheels will make contact with the oor. Now the

push propulsion is ready to use to support the propelling of the person in the wheelchair.

EXCEL CLICK & GO | PHOTO 1

User manual

Excel Click & Go Compact II / Professional II

3. Safety regulations

Van Os Medical B.V. specically disclaims responsibility for any body injuries or property damage, which may occur

during any use, when the recommendations and warnings discribed in this user manual are not followed. The Excel

Click & Go Compact II and the Excel Click & Go Professional II are, if the push propulsion is used correctly, very safe

and stable products. However, it is possible if you use push propulsion not correctly, dangerous situations may

occur.

3.1 General safety regulations

Protect your push propulsion by checking it regularly. When a part of your Excel Click & Go Compact II or Excel Click

& Go Professional II doesn’t function correctly, a dangerous situation could occur. Therefore, you must keep your

push propulsion in perfect condition, to ensure safety in use. Periodical inspection, a correct adjustment and in

time replacement of broken or worn parts will result in use for years without any problems. A qualied Excel dealer,

who will only use Excel replacement parts, will take care of your push propulsion and make sure you can use your

push propulsion for years without problems.

3.2. Warnings for safe use

To prevent any damage to your property, the push propulsion or the user of the push propulsion, you must

observe the following warnings. Van Os Medical B.V. is not responsible for any damage, provided that the warnings

be respected. After reading the warnings, you agree with the regulations, mentioned in this user manual.

• Check at the delivery of the push propulsion always if all components of the push propulsion are present

and whether any have been damaged. If components are missing or are damaged, contact your dealer

immediately;

• Do not use your push propulsion as a single component, but only in combination with a wheelchair;

• Do not use your push propulsion in sand, rough areas, wet and smooth surfaces or surfaces with little grip;

• Do not lean on the back of the push propulsion. This can result in rolling over the push propulsion;

• Do not try to ascend ramps without installing the anti tippers, never ascend a hill without anti tippers;

• Never go slanting on or o a slope;

• Do not use the push propulsion when it rains, when it snows or when there is snow. In addition to the fact

that the push propulsion has little grip, moisture can result in damage to the push propulsion;

• While guiding a person in a wheelchair and you use the push propulsion, always hold the push propulsion at

the handle(s);

• Make sure the push propulsion is on aan even surface when getting in and out of the wheelchair;

• Transporting the push propulsion in all vehicles is at your own risk. Van Os Medical B.V. assumes no

responsibility for this;

• Never use your push propulsion when something of the push propulsion or the wheelchair is broken;

• Never stand on your push propulsion;

• Never connect anything to the wheels of the pus propulsion, this may cause damage to the wheelchair and

also eect the balance of the wheelchair and may injure the user;

• Do not push the push propulsion if you attach the brakes of the wheelchair. This may cause damage at the

push propulsion and may occur a dangerous situation;

• Sudden change of direction causes the push propulsion unbalanced. You should avoid this by keeping the

same direction when you use the push propulsion;

• The push propulsion provides support during the propelling of the wheelchair by an attendant and is suitable

for pushing one person on the wheelchair. Do not take anyone on your lap when you use your wheelchair and

your push propulsion;

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

• Do not use the push propulsion if you are under the inuence of alcohol, drugs or heavy medications that

inuence the control the push propulsion;

• When you make any modications to your push propulsion which are not described in this user manual, the

warranty will expire completely.

Warning

The implementation of changes to the Excel Click & Go Compact II or the Excel Click & Go Professional II, which are

structural changes, is at all times at the expense of the guarantee.

User manual

Excel Click & Go Compact II / Professional II

4. Specications

Below, you will nd the specications of the Excel Click & Go Compact II and the Excel Click & Go Professional II.

4.1 Specications of the Excel Click & Go Compact II

Total length: 46 cm

Total width: 36 cm

Total height: Lowest level: 45 cm / highest level: 93 cm

Total weight: 22.53 kg

User weight: Max. 135 kg

Available colors: Blue and grey

Suitable for seat width: 40 cm to 60 cm

Speed: Max. 5.5 km/h

Drive wheels: 200 x 50 mm

Battery: 2 x 12V / 12 Ah

Weight battery: 7.2 kg

Radius of action: 15 km

4.2 Specications of the Excel Click & Go Professional II

Total length: 46 cm

Total width: 36 cm

Total height: Lowest level: 91 cm / highest level: 117 cm

Total weight: 22.53 kg

User weight: Max. 135 kg

Available colors: Blue and grey

Suitable for seat width: 40 cm to 60 cm

Speed: Max. 5.5 km/h

Drive wheels: 200 x 50 mm

Battery: 2 x 12V / 12 Ah

Weight battery: 7.2 kg

Radius of action: 15 km

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

5. Components of the Excel Click & Go Compact II and the Excel

Click & Go Professional II

In this chapter the dierent components of the Excel Click & Go Compact II and Excel Click & Go Professional II are

described. On the push propulsion are a number of components present which are adjustable. If you want to add

or remove any of its components, make any adjustments or replace components, you should always follow the

instructions described in this user manual.

5.1 The push handles

The push handles of your Excel Click & Go Compact II and the Excel Click & Go Professional II are ergonomically

designed. On photo 2 you see the push handle of the Excel Click & Go Professional II and on photo 3 you see the

push handle of the Click & Go Compact II. Because the push handles are ergonomically designed, your attendant

has a good grip on the push handles. As a result, pushing the push propulsion by your attendant is not only more

comfortable, but the push propulsion and the wheelchair can also be pushed safer. The push handles of both push

propulsions are height adjustable (see paragraph 5.4).

5.2 The control panel

The control of both the Excel Click & Go Compact II and the Excel Click & Go Professional II is going through a

control box (photo 4) and a throttle (photo 5). The control panel on the Excel Click & Go Professional II is standard

placed on the push handle of the push propulsion. At the Excel Click & Go Compact II the control panel is placed

on the push handles of the wheelchair. You can use the control panel on both the left and the right side of the

wheelchair, depending on your own preference.

EXCEL CLICK & GO | PHOTO 4 EXCEL CLICK & GO | PHOTO 5

EXCEL CLICK & GO | PHOTO 2 EXCEL CLICK & GO | PHOTO 3

User manual

Excel Click & Go Compact II / Professional II

With the red button on the left on the control box, you can turn the push propulsion on and o. With the black

button on the right on the control box, you can set the support of the push propulsion in forward (F) and in reverse

(R) motion. If the push propulsion is turned on the LED lights below the word ‘Status’ turn green. At the top of the

control panel is shown how full the battery of the push propulsion is. Finally, you can at the bottom of the control

panel, adjust the speed of the push propulsion.

5.3 The wheels

On the push propulsion are driving wheels and front wheels attached. These should be checked regularly for wear.

By checking the wheels for wear, prevents the push propulsion provides less support to propel the person in the

wheelchair.

5.3.1 The front wheels

The front wheels (photo 6) of the push propulsion have the function to conrm the push propulsion properly to the

wheelchair. By driving the push propulsion in the right place for the attachment point on the wheelchair, you can

easily x the push propulsion to the frame of the wheelchair.

5.3.2 The driving wheels

The driving wheels of the push propulsion are 200 x 50 mm (photo 7). The driving wheels are less prone to leak and

have a good prole. In that way, the push propulsion can provice the right support on dierent surfaces.

EXCEL CLICK & GO | PHOTO 6

EXCEL CLICK & GO | PHOTO 7

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

5.4 The height adjustment

Both push handles, of the Excel Click & Go Compact II and the Excel Click & Go Professional II are height adjustable.

On photo 8 the height adjustment of the Excel Click & Go Professional II is shown. On photo 9 the height of the

Excel Click & Go Compact II is shown. The push handle of Excel Click & Go Compact II can be height adjusted at

two dierent places. Also, the angle of the push handle of Excel Click & Go Compact II is adjustable (photo 10). This

makes controlling the push propulsion even better.

5.5 The battery

The battery (photo 11) of the push propulsion is detachable. Beneath the handle where the battery can be grasped,

is a button which says ‘Push’. By pushing this button (photo 12), the battery can be taken out (photo 13). The Excel

Click & Go without the battery is displayed on photo 14. It is possible to charge the battery wherever you want. The

charging point is on the battery itself. Because the battery is removable, the battery can be recharged for example

in house. If both the red and the orange and the green LED lights are visible the battery is fully charged. If the red

and the orange LED lights are visible, the battery is charged half full. When the red LED light are visable the battery

need to be charged.

Warning

When you receive your push propulsion it may be the case that the battery is almost empty. Therefore it is

important that you rst fully charge the batteries before using the push propulsion.

EXCEL CLICK & GO | PHOTO 8

EXCEL CLICK & GO | PHOTO 11

EXCEL CLICK & GO | PHOTO 9

EXCEL CLICK & GO | PHOTO 12 EXCEL CLICK & GO | PHOTO 13 EXCEL CLICK & GO | PHOTO 14

EXCEL CLICK & GO | PHOTO 10

User manual

Excel Click & Go Compact II / Professional II

5.6 Attaching and taking o the push propulsion

The push propulsion is attached to the frame of the wheelchair. It is important that this attachment is carried out

in the right way. When the push propulsion is not properly secured, it will not function properly and it may be

dangerous.

5.6.1 Attaching the push propulsion

To attach the push propulsion to a wheelchair, rst place the push propulsion right behind the wheelchair, as

shown photo 15. Photo 16 shows the attachment point on the wheelchair. This concerns the outstanding points.

The attachment point of the push propulsion (photo 17) must be pushed onto the attachment point of the

wheelchair. Ultimately, the situation as shown in photo 18 is the situation in which the push propulsion is correctly

attached to the wheelchair. Photo 15 to photo 18 shows the attachment of the Excel Click & Go Professional II.

Photo 19 to 22 shows the attachment of the Excel Click & Go Compact II.

EXCEL CLICK & GO | PHOTO 15 EXCEL CLICK & GO | PHOTO 16 EXCEL CLICK & GO | PHOTO 17 EXCEL CLICK & GO | PHOTO 18

EXCEL CLICK & GO | PHOTO 19 EXCEL CLICK & GO | PHOTO 20 EXCEL CLICK & GO | PHOTO 21 EXCEL CLICK & GO | PHOTO 22

Warning

It’s important that the push propulsion is attached in the correct manner to the frame of the wheelchair. Failure

to do so could damage the wheelchair or the push propulsion or injure the attendant and / or the person in the

wheelchair.

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

5.6.2 Taking o the push propulsion

To take the push propulsion o the wheelchair, you must push in the left or right release pedal

(see photo 23 + 24). This allows the push propulsion to come loose from the attachment point of the wheelchair. In

photo 25 you can see how the push propulsion looks when it is taken o. Photo 23 to photo 25 shows how to take

o the Excel Click & Go Compact II. Photo 26 to photo 28 shows how to take o the Excel Click & Go Professional II.

In photo 29 you can see the back of the push propulsion, where you can see the the freewheel pedal in the middle

and on the outside of the left and right release pedals.

EXCEL CLICK & GO | PHOTO 23

EXCEL CLICK & GO | PHOTO 27

EXCEL CLICK & GO | PHOTO 24

EXCEL CLICK & GO | PHOTO 28

EXCEL CLICK & GO | PHOTO 25

EXCEL CLICK & GO | PHOTO 29

EXCEL CLICK & GO | PHOTO 26

User manual

Excel Click & Go Compact II / Professional II

6 Maintenance

Your Excel Click & Go Compact II or Excel Click & Go Professional II needs periodical maintenance. This is necessary

for long and optimum comfort for the user of the push propulsion. A badly maintained push propulsion will give

more technical problems, turn less exible and it won’t be covered by the warranty. Preventive maintenance is very

important. We advise you to check, at least once a year, your push propulsion by a qualied Van Os Medical dealer.

This dealer will, where necessary, using only Excel replacement parts. This annual inspection will make sure your

push propulsion will work perfect for years.

There are a lot of things you can do yourself to keep your Excel Click & Go Compact II or Excel Click & Go

Professional II in optimum condition. If you regularly check the push propulsion and perform (small) maintenance,

this will extend the lifetime and increase the ease of use. In the following paragraphs this maintenance is further

described.

6.1 The tires

You should check the tires of the push propulsion for wear regularly. If the wear is at an advanced stage, you will

have to replace the tires. Check the tires for the following points:

• Check of the tires do not stuck;

• Check of there is slack on the tires. If this is the case, it is common that the housing of the tires is loose.

6.1.1 Air tires

The air tires should be checked weekly for ination. The correct tire pressure is 36PSI / 2.5 BAR. You can measure

the voltage of the tires themselves witn a common voltage meter. If the pressure is not properly set, the push

propulsion will lean. This results in a faster worn on the tires. The push propulsion drives less easy and the progress

is much heavier.

6.1.2 PU tires

More and more we use PU tyres (polyurethane or puncture-free tyres) on the push propulsion. You can recognise

these tyres because they do not have a valve. These tyres have the advantage that they do not need to be pumped

up and can not be punctured. This PU tyre can just as an air tyre wear out. Check periodically to see if the tread is

still deep enough.

6.2 Cleaning of the push propulsion

Cleaning your push propulsion is important and should be done regularly. You can get your push propulsion best

cleaned as described below.

• Clean the upholstery, chassis and plastic components on the push propulsion regularly with a mild soap and

water. Never use abrasive cleaners, they can damage the varnish. Also, never use steam or high pressure

cleaners;

• Wax the varnish of the chassis regularly. Never use solvents, abrasive waxes, caustic chemicals or spray

silicone;

• Dry the push propulsion after cleaning. Also dry you push propulsion after you have used it, for example,

during rain.

User manual

Excel Click & Go Compact II / Professional II

User manual

Excel Click & Go Compact II / Professional II

6.3 Battery

For maxium performance and maximum battery life of the push propulsion, you need to charge your batteries after

using. On that way, the batteries are recharged regularly, this is better for the batteries. When charging, it is also

advisable to fully charge the batteries for a new use of the push propulsion.

6.4 Service checklist

To maximize the liteme of your push propulsion, we recommend you to get your push propulsion checked, at least

once a year, by an authorized Van Os Medical dealer. The form below can be used for this check. The intensity of

use of the push propulsion can vary greatly from person to person. Therefore, it may be that your push propulsion

needs a check several times a year. Furthermore, maintenance is not covered under warranty.

Service schedule

Service number 1 2 3 4 5 6 7 8 9

Tires: slack, wear, check the tires

Gas springs: check for wear

Mounting mechanism: slack, wear

Throttle: operation, battery meter, speed

setting

Electrical mechanism: wiring, ali-

ation

Brushes of the engine

Checked by (initials)

Date control

User manual

Excel Click & Go Compact II / Professional II

7. Problem analysis and solutions

It could be there are problems when using your Excel Click & Go Compact II or the Excel Click & Go Professional II.

The potential problems that may occur are described below in the table. You will also nd the solutions.

These solutions must be performed by an authorized Van Os Medical dealer. Only at code 1 you can do something

yourself.

If you have problems with your push propulsion that can not be found in the table below, we recommend you to

contact an authorized Van Os Medical B.V. dealer.

Code Problems Solutions

1 Batteries to empty Charge the battery.

2 Bad contact motor Make sure that the connector of the motor is connected cor-

rectly and that the brushes make contact.

3 Short circuit motor Check the motor and replace the controller.

4Not applicable -

5Not applicable -

6No reaction The charger is connected. Also check the inputs of the push

propulsion.

7 Potentiometer error Check the potentiometer and the wiring.

8 Controller error Check the connectors and wiring. If necessary, replace the

controller.

9 Parking brake error The push propulsion is still on the freewheel or the wiring

makes poor contact.

10 Bad nutrition Make sure the batteries are properly connected and the wiring

makes good contact.

Warning

If the Excel Click & Go Compact II or Excel Click & Go Professional II does not respond at all, check the connection of

the battery, the automatic fuse and / or glass fuse.

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