Ezviz C3TN User manual

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Any and all information, including, among others, wordings, pictures, graphs are the
properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”).
This user manual (hereinafter referred to as “the Manual”) cannot be reproduced,
changed, translated, or distributed, partially or wholly, by any means, without the
prior written permission of EZVIZ. Unless otherwise stipulated, EZVIZ does not make
any warranties, guarantees or representations, express or implied, regarding to the
Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest
version in the ™ website (http://www.ezvizlife.com).
Revision Record
New release – January, 2021
Trademarks Acknowledgement
™, ™, and other EZVIZ’s trademarks and logos are the properties of
EZVIZ in various jurisdictions. Other trademarks and logos mentioned below are the
properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED
“AS IS”, WITH ALL FAULTS AND ERRORS, AND EZVIZ MAKES NO WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY,
SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS,
OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG
OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE USE OF
THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL
EZVIZ’S TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE
PRICE OF THE PRODUCT.
EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR
PROPERTY DAMAGE AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE
TERMINATION CAUSED BY: A) IMPROPER INSTALLATION OR USAGE OTHER THAN
AS REQUESTED; B) THE PROTECTION OF NATIONAL OR PUBLIC INTERESTS; C)
FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING WITHOUT
LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS,
AND AMONG OTHERS.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF
PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE
ANY RESPONSIBILITES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR
OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS
INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND
DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT
LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO
ENSURE THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL
NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE
PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE
LAW, THE LATTER PREVAILS.

Table of Contents
Overview..........................................................1
1. Package Contents............................................................................1
2. Basics..............................................................................................1
Get the EZVIZ App.............................................2
Connect to the Internet.....................................2
1. Option A: Wired Connection...............................................................2
2. Option B: Wireless Connection...........................................................3
Installation.......................................................4
1. Micro SD Card Installation (Optional)................................................4
2. Installation Location.........................................................................5
3. Installation Procedure.......................................................................5
Operations on the EZVIZ App............................6
1. Live View..........................................................................................6
2. Settings............................................................................................7
3. Video History..................................................................................7
EZVIZ Connect..................................................9
1. Use Amazon Alexa............................................................................9
2. Use Google Assistant......................................................................10
FAQ................................................................10

1
Overview
1. Package Contents
Camera
Drilling Template Waterproof Kit Screw Kit
Power Adapter Regulatory Information Quick Start Guide
The power adapter's appearance is subject to the one you have bought.
2. Basics
Micro SD Card Slot
RESET Button
Adjusting Screw
Ethernet Port
Power Port

2
Lens
IR Light
LED Indicator
MIC
Name Description
RESET
Button
When the camera is working, press and hold for about 4s until the LED
indicator is solid red, and all parameters will be restored to default
settings.
LED
Indicator
Solid Red: Camera starting up.
Slow-ashing Red: Network exception.
Fast-ashing Red: Camera exception (e.g. Micro SD card
error).
Solid Blue: App visiting camera.
Slow-ashing Blue: Camera running properly.
Fast-ashing Blue: Camera ready for Wi-Fi connection.
Get the EZVIZ App
1. Connect your mobile phone to Wi-Fi (suggested).
2. Download and install the EZVIZ app by searching for “EZVIZ” in the App Store
or Google PlayTM.
3. Launch the app and register an EZVIZ user account.
EZVIZ App
If you have already used the app, please make sure that it is the latest version. To nd
out if an update is available, go to the app store and search for "EZVIZ".
Connect to the Internet
• Wired Connection: Connect the camera to a router. Refer to Option A.
• Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.
1. Option A: Wired Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-ashing blue indicates that the camera is powered on and ready
for network conguration.
3. Connect the camera to the LAN port of your router with the Ethernet cable
(purchase separately).
The LED turning slow-flashing blue indicates that the camera is connected to the
Internet

3
Power Adapter
DC12V 1A
Outlet
Router
4. Add your camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
-Follow the EZVIZ app wizard to add the camera to the app.
2. Option B: Wireless Connection
1. Connect the power adapter cable to the camera’s power port.
2. Plug the power adapter into an electrical outlet.
• Use power adapter and power cable come with the camera in the box.
• The LED turning fast-ashing blue indicates that the camera is powered on and ready
for network conguration.
Power Adapter
DC12V 1A
Outlet

4
3. Add camera to EZVIZ.
-Log in to your account using the EZVIZ app.
-On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface.
-Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Scan QR Code
-Follow the EZVIZ app wizard to add the camera to EZVIZ.
• Please choose to connect your camera to the Wi-Fi to which your mobile phone
has connected.
• The band of the Wi-Fi must be 2.4 GHz.
Press and hold the reset button for about 4s, and you can restart the camera and
restore all parameters to default.
Press and hold the reset button for about 4s in any of the following cases:
• The camera fails to connect to your Wi-Fi network.
• You want to connect the camera to another Wi-Fi network.
Installation
1. Micro SD Card Installation (Optional)
1. Remove the cover on the camera.
2. Insert the micro SD card (sold separately) into the card slot.
3. Place the cover back on.
After installing the micro SD card, you should initialize the card in the EZVIZ app
before using it.
4. In the EZVIZ app, tap the Storage Status in the Device Settings interface to
check the SD card status.
5. If the memory card status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and then videos can be stored.

5
2. Installation Location
• Choose a location with a clear, unblocked eld of view and with a good wireless
signal.
• Make sure that the wall is strong enough to withstand three times the weight
of the camera.
• Camera cannot be installed with the lens facing direct sunlight.
3. Installation Procedure
1. Remove protective lm from the lens.
2. Stick the drilling template onto a clean and at surface.
3. (For cement wall only) Drill screw holes according to the template, and insert
anchors.
4. Use screws to x the camera on the installation surface.
5. Loosen the adjusting screw.
6. Rotate the upper part of the camera to get an appropriate detection effect.
7. Tighten the adjusting screw again.
Drilling Template
Anchor
Camera
Adjusting Screw
Screw
Make sure that the micro SD card slot is facing downward.
0～360°
0～90°

6
Operations on the EZVIZ App
The app interface may be different due to version update, and the interface of the app you
installed on your phone shall prevail.
1. Live View
When you launch the EZVIZ app, the device page displays as shown below.
You can watch a live feed, take snapshots, record videos, or choose video
denition as needed.
C3TN
Icon Description
Share. Share your device with anyone you want.
Settings. View or change the device settings.
Video History. View Recordings.
Snapshot. Take a snapshot.
Record. Manually start/stop recording.
Definition. Select video resolution from Ultra HD, Hi-Def or
Standard.
Multi-screen Live. Tap to select live view window layout.

7
2. Settings
Parameter Description
Audio If disabled, there will be no audio when you are viewing
real-time videos or recorded videos.
Status Light If enabled, the LED indicator on the camera will be on;
otherwise the LED indicator will not be on.
Alarm Notication If disabled, notications will not be pushed to your app
once targets are detected.
Night Vision Mode
•Color Night Vision: Helps the camera get color images in
dark environments.
• Black/White Night Vision: IR light helps the camera get
black and white images in dark environments.
• Smart Night Vision: Black/White Night Vision by default.
Once motion is detected, the vision mode will switch to
Color Night Vision mode.
Time Zone You can select time zone as needed here.
Date Format You can select date format as needed here.
Wi-Fi Make your device oine rst, and then you can connect
your device to a new network.
Cloud Storage You can subscribe and manage the cloud storage.
Storage Status You can see micro SD card capacity, used space and free
space here.
Device Version You can see device version here.
Image Encryption If enabled, images captured by the camera can only be
avaliable after you enter a password.
Change Encryption
Password You can change encryption password here.
Flip Image Tap to ip the video.
Sleep Mode If enabled, the device will stop monitoring and recording.
Oine Notication If enabled, notications will be pushed to your app once
the camera is oine.
User Guide You can read user guide of the camera here.
About
You can mark where the device is installed, and get
product category, device model, serial number, and device
QR code here.
Restart Tap to restart the camera.
Delete Device Tap to delete the camera from EZVIZ cloud.
3. Video History
The camera supports both local storage and cloud storage.
Tap Video History button on the device page, then you can use the calender
and timeline to nd and view specic recordings.

8

9
EZVIZ Connect
1. Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon
Alexa. If you run into any difficulties during the process, please refer to
Troubleshooting.
Before you start, make sure that:
1. EZVIZ devices are connected to the EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" in the Device Settings page.
3. You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-
Show, Fire TV (all generations), Fire TV stick (second generation only), or Fire
TV Edition smart TVs).
4. The Amazon Alexa app is already installed on your smart device, and you have
created an account.
To Control EZVIZ devices with Amazon Alexa:
1. Open the Alexa app and select "Skills and Games" from the menu.
2. On the Skills and Games screen, search for "EZVIZ", and you will nd "EZVIZ"
skills.
3. Select your EZVIZ device's skill, then tap ENABLE TO USE.
4. Enter your EZVIZ username and password, and tap Sign in.
5. Tap the Authorize button to authorize Alexa to access your EZVIZ account, so
that Alexa can control your EZVIZ devices.
6. You will see "EZVIZ has been successfully linked", then tap DISCOVER
DEVICES to allow Alexa to discover all your EZVIZ devices.
7. Go back to Alexa app menu and select "Devices", and under devices you will
see all your EZVIZ devices.
Voice Command
Discover a new smart device via the "Smart Home" menu in the Alexa app or the
Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple
commands to Alexa.
Your device's name for example: "show xxxx camera," can be changed in the EZVIZ
app. Each time you change the name of the device, you will need to discover the
device again to update the name.
Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Why the device's status is "Oine" on Alexa?
Your device might have been disconnected from the network. Restart the smart
device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.
For details about countries where Amazon Alexa is available, see Amazon Alexa's
ofcial website.

10
2. Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live
by speaking Google Assistant voice commands.
The following devices and apps are required:
1. A functional EZVIZ app.
2. In the EZVIZ app, turn off the "Image Encryption" and turn on the "Audio" in the
Device Settings page.
3. A TV with functional Chromecast connecting to it.
4. The Google Assistant app on your phone.
To get started, follow the steps below:
1. Set up the EZVIZ device and make sure it works properly on the app.
2. Download the Google Home app from the App Store or Google Play StoreTM
and log into your Google account.
3. On the Myhome screen, tap “+” on the upper-left corner, and select "Set up
device" from the menu list to go to the Set up interface.
4. Tap Works with Google, and search for "EZVIZ", where you will nd "EZVIZ"
skills.
5. Enter your EZVIZ username and password, and tap Sign in.
6. Tap the Authorize button to authorize Google to access your EZVIZ account,
so that Google can control your EZVIZ devices.
7. Tap Return to app.
8. Follow the above steps to complete the authorization. When synchronization
is completed, EZVIZ service will be listed under your list of services. To see a
list of compatible devices under your EZVIZ account, tap on the EZVIZ service
icon.
9. Now try some commands. Use the name of the camera that you created when
you set up the system.
Users can manage devices as a single entity or in a group. Adding devices to
a room allows users to control a group of devices at the same time using one
command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.
Platform%3DAndroid&hl=en
For additional information about the device, please refer to www.ezviz.eu.

11
FAQ
Q: If the camera is offline on the App, will the video recording continue?
A: If the camera is powered on but disconnected from the Internet, then
local recording will continue but cloud recording will stop. If the camera
is powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image?
A: Congure a lower value for the detection sensitivity. Please notice that
vehicle and animals are also alarm triggering sources.
Q: How to use the micro SD card for local storage?
A: 1. Make sure that there is a micro SD card inserted and the camera is
added to your EZVIZ account. Open the EZVIZ app and enter the “Device
Details” interface, if the “Initialize Storage Card” button appears, you need
to initialize the micro SD card rst.
2. The micro SD card recording for the motion detection is enabled by
default.
Q: The mobile phone cannot receive alarm prompts when the camera is
online.
A: 1. Make sure that the EZVIZ app is running on your mobile phone and that
the Motion Detection Notication is enabled.
2. For Android system, make sure that the app is running in background;
and for iOS, enable the message push function in “Settings > Notication”.
3. If still no alarm prompts, press and hold the RESET button for about 4
seconds to restore the camera settings.
Q: Live view or playback failed.
A: Make sure that your network is well connected. Watching live videos
needs a good bandwidth. You can refresh the video, or change a network
and try again.