F-SECURE POLICY MANAGER PROXY 2.0 - Service manual

F-Secure Policy Manager Proxy
Administrator's Guide

Contents
Chapter 1: Introduction.......................................................................5
System requirements................................................................................................................6
An up-to-date system is a secure system.................................................................................7
When should you use F-Secure Policy Manager Proxy?.........................................................8
Chapter 2: Installation.........................................................................9
Installing the product locally....................................................................................................10
Chapter 3: Configuration...................................................................11
Configuring the product remotely............................................................................................12
Chapter 4: Using the product on Linux...........................................13
Installing the product...............................................................................................................14
Configuring the product..........................................................................................................15
Upgrading the product............................................................................................................16
Uninstalling the product..........................................................................................................17
Frequently asked questions....................................................................................................18
Chapter 5: Troubleshooting..............................................................19
The error log...........................................................................................................................20
Message structure in the error log...............................................................................20
Message levels............................................................................................................21
Error numbers.........................................................................................................................22
Troubleshooting with the error log..........................................................................................23
The status report log...............................................................................................................24
F-Secure Policy Manager Proxy | TOC | 3

4| F-Secure Policy Manager Proxy | TOC

Chapter
1
Introduction
This guide provides an overview of the product concepts, a step-by-step
guide to installation as well as other information you need to manage the
product.
Topics:
•System requirements
•An up-to-date system is a secure
system
•When should you use F-Secure
Policy Manager Proxy?

System requirements
The system requirements for the product are listed here.
To install F-Secure Policy Manager Proxy, your system must meet the following minimum requirements:
Windows:Operating system:
• Windows Server 2003 SP1 or higher (32-bit);
Standard, Enterprise, Small Business Server or
Web Server editions
• Windows Server 2003 SP1 or higher (64-bit);
Standard or Enterprise editions
• Windows Server 2008 SP1 (32-bit); Standard,
Enterprise, Web Server or Server Core editions
• Windows Server 2008 SP1 (64-bit); Standard,
Enterprise, Web Server, Small Business Server or
Server Core editions
• Windows Server 2008 R2; Standard, Enterprise,
Web Server, Server Core or Foundation editions
Linux:
• Red Hat Linux Enterprise 3 or 4
• Suse Linux 9.x or 10.0
• Suse Linux Enterprise Server 9
• Debian GNU Linux Sarge 3.1
Pentium III 450MHz, 1GHz or faster is recommended.Processor:
256 MB of RAM, 512 MB is recommended.Memory:
500 MB of free hard disk space.Disk space:
10-Mbit connection, 100-Mbit connection
recommended.
Network:
Supported F-Secure software: • F-Secure Policy Manager
• F-Secure Client Security
• F-Secure Anti-Virus for Workstations
• F-Secure Anti-Virus for Windows/Citrix Servers
• F-Secure Anti-Virus for MS Exchange
• F-Secure Linux Security
6| F-Secure Policy Manager Proxy | Introduction

An up-to-date system is a secure system
To be protected, a workstation must have the latest defence against viruses and other malware that exist on
the Internet.
This guide provides an overview of the product concepts, a step-by-step guide to installation as well as other
information you need to manage the product.
What is the virus definition database?
Information against known viruses, worms and other malware are compiled into the virus definition database.
This virus definition database is regularly made available to all the workstations with F-Secure products
installed. It is this virus definition database that enables F-Secure products to protect a workstation from
viruses and malware.
How do the virus definitions get to F-Secure products?
The figure above is an example of the steps the virus definition database takes to get to F-Secure products,
in this case to F-Secure Client Security. This is the primary path; there are also fallback paths if one or more
of the links is unavailable (for example if the machine running F-Secure Policy Manager has a power cut).
What does F-Secure Policy Manager do?
F-Secure Policy Manager allows you to centrally manage all the F-Secure products in your network. It is the
central monitoring and configuration point for your network. See the F-Secure Policy Manager Administrator's
Guide, available on the F-Secure web site at http://www.f-secure.com for more details.
What does F-Secure Policy Manager Proxy do?
F-Secure Policy Manager Proxy helps deliver the virus definition databases quickly and efficiently.
F-Secure Policy Manager Proxy | Introduction | 7

When should you use F-Secure Policy Manager Proxy?
You do not have to use F-Secure Policy Manager Proxy to update the virus definitions database, but it does
provide certain advantages.
The effects of F-Secure Policy Manager Proxy are most obvious in large, vastly spread networks; for example,
a large corporation with remote offices in different parts of the globe. The following figure is an example of a
situation where F-Secure Policy Manager Proxy is useful:
There are three reasons to use F-Secure Policy Manager Proxy:
• To decrease the use of network bandwidth.
You should use F-Secure Policy Manager Proxy when you have a group of workstations far away from
your Policy Manager Server.
• To decrease the delivery time for virus definition updates.
You should use F-Secure Policy Manager Proxy when you have a group of workstations separated from
your Policy Manager Server by a slow connection, for example a dialup connection.
• To decrease the hardware load on Policy Manager.
You should use F-Secure Policy Manager Proxy if the server hardware running Policy Manager is unable
to cope with the number of requests it receives for virus definition updates.
8| F-Secure Policy Manager Proxy | Introduction

Chapter
2
Installation
There are two methods of installing F-Secure Policy Manager Proxy:
Topics:
• Locally, for which you will find instructions in this section.
•Installing the product locally
• Remotely, for which you will find instructions in the Policy Manager
Administrator's Guide, which is available on the F-Secure web site at
http://www.f-secure.com.

Installing the product locally
Here you will find steps for installing F-Secure Policy Manager Proxy locally.
To install the product:
1. Run the setup.exe file.
2. Click the Next button on the first page of the installation wizard.
3. Read through the license agreement and click the I accept this agreement option, then click Next.
4. Select where to install Policy Manager Proxy using the Browse button, then click Next.
Note: If a previous installation of an F-Secure product is detected on the computer, this dialog is not
displayed and the previous installation directory is used.
5. If a previous installation of the product is detected, you will be asked if you want to use the same settings
as in the previously installed product:
• If you select Yes, the dialogs in the following three steps will be skipped.
• If you select No, you can continue through the following steps and select new settings.
6. Select Central management with F-Secure Policy Manager, then click Next.
7. Copy the admin.pub public key file from Policy Manager Server to the local system by clicking Browse
and selecting the file, then click Next.
8. Enter the IP address of the Policy Manager Server installation you want Policy Manager Proxy to
communicate with, then click Next.
9. Click Start to begin the installation process.
When the progress bar is full, click Next. Policy Manager Proxy is now running.
10. Click Finish to close the installation wizard.
In a centrally managed network, you should configure F-Secure products to use Policy Manager Proxy by
distributing a new policy with this configuration. For more information about policies and remote configuration,
see the Policy Manager Administrator's guide, which is available on the F-Secure web site at
http://www.f-secure.com.
10 | F-Secure Policy Manager Proxy | Installation

Chapter
3
Configuration
F-Secure Policy Manager Proxy is configured remotely through Policy
Manager Console.
Topics:
•Configuring the product remotely

Configuring the product remotely
You can configure F-Secure Policy Manager Proxy remotely in F-Secure Policy Manager Console.
To configure F-Secure Policy Manager Proxy in Policy Manager Console:
1. Select View ➤Advanced Mode from the menu.
The Advanced mode UI opens.
2. Select F-Secure Policy Manager Proxy from the list of F-Secure products.
You can select the necessary settings from the corresponding item in the tree view. Explanations of each
of the configuration options are shown in the help area.
You can configure F-Secure Policy Manager Proxy to connect through another F-Secure Policy Manager
Proxy or HTTP proxy. This type of configuration is called a chained proxy configuration, and it might be needed
to:
• cross network boundaries, or
• reduce the load on Policy Manager Server.
12 | F-Secure Policy Manager Proxy | Configuration

Chapter
4
Using the product on Linux
This section describes how to install and configure F-Secure Policy
Manager Proxy on Linux.
Topics:
•Installing the product
•Configuring the product
•Upgrading the product
•Uninstalling the product
•Frequently asked questions

Installing the product
This topic describes how to install F-Secure Policy Manager Proxy on Linux.
1. Log in as root.
2. Open a terminal.
3. Enter the following command to start the installation:
• Debian-based distributions: dpkg -i
f-secure-policy-manager-proxy_2.0.<build>_i386.deb.
• RPM-based distributions: rpm -i
f-secure-policy-manager-proxy-2.0.<build>-1.i386.rpm.
F-Secure Policy Manager Proxy will start up automatically once the installation is complete.
14 | F-Secure Policy Manager Proxy | Using the product on Linux

Configuring the product
This topic describes how to configure F-Secure Policy Manager Proxy on Linux.
1. Configure F-Secure Policy Manager Proxy by editing the /opt/etc/f-secure/fspmp/conf/proxy.cfg
file.
For example, f you need to configure chained proxies:
a) Add the host name or IP address of the Policy Manager Proxy or HTTP proxy with which this proxy
communicates to the line chained_proxy_ip_addr=.
b) Specify the TCP port of the Policy Manager Proxy or HTTP proxy with which this proxy communicates
on the line chained_proxy_port=.
c) If the HTTP proxy with which this proxy communicates requires a user name for authentication, add
the user name to the line http_proxy_user=.
d) If the HTTP proxy with which this proxy communicates requires a password for authentication, add the
password to the line http_proxy_password=.
2. Restart F-Secure Policy Manager Proxy to apply the configuration changes by entering the command
/etc/init.d/fspmp restart.
F-Secure Policy Manager Proxy | Using the product on Linux | 15

Upgrading the product
This topic describes how to upgrade F-Secure Policy Manager Proxy on Linux.
1. Log in as root.
2. Open a terminal.
3. Enter the following command to upgrade the product:
• Debian-based distributions: dpkg -i
f-secure-policy-manager-proxy_2.0.<build>_i386.deb.
• RPM-based distributions: rpm -U
f-secure-policy-manager-proxy-2.0.<build>-1.i386.rpm.
Upgrading the product does not change the previous configuration.
16 | F-Secure Policy Manager Proxy | Using the product on Linux

Uninstalling the product
This topic describes how to uninstall F-Secure Policy Manager Proxy from your Linux system.
1. Log in as root.
2. Open a new terminal.
3. Enter the following command to uninstall the product:
• Debian-based distributions: dpkg -i
f-secure-policy-manager-proxy_2.0.<build>_i386.deb.
• RPM-based distributions: rpm -U
f-secure-policy-manager-proxy-2.0.<build>-1.i386.rpm.
Note: Log files and configuration files are not removed as these contain valuable information and
cannot be replaced. If you want to remove these files as well, enter the command rm -rf
/opt/f-secure/fspmp.
F-Secure Policy Manager Proxy | Using the product on Linux | 17

Frequently asked questions
Here are some answers to frequently asked questions regarding F-Secure Policy Manager Proxy on Linux.
AnswerQuestion
You can check this by entering the command
/etc/init.d/fspmp status.
How can I check that F-Secure Policy Manager Proxy
is running?
Enter the command /etc/init.d/fspmp start.How can I start F-Secure Policy Manager Proxy
manually?
Check the runtime errors, warnings and other
information, which are logged in
/var/opt/f-secure/fspmp/log/log.
Why does F-Secure Policy Manager Proxy not start
up?
To list all files and their locations, enter:Where are the F-Secure Policy Manager Proxy files
located in the Linux version? •dpkg -L f-secure-policy-manager-proxy
for Debian-based distributions.
•rpm -ql f-secure-policy-manager-proxy
for RPM-based distributions.
Yes, enter:Can I configure F-Secure Policy Manager Proxy not
to start on system startup? •update-rc.d -f fspmp remove for
Debian-based distributions.
•chkconfig --del fspmp for RPM-based
distributions.
To configure F-Secure Policy Manager Proxy to start
on system startup again, enter:
•update-rc.d fspmp defaults for
Debian-based distributions.
•chkconfig --add fspmp for RPM-based
distributions.
18 | F-Secure Policy Manager Proxy | Using the product on Linux

Chapter
5
Troubleshooting
F-Secure Policy Manager Proxy keeps detailed logs of activity and any
errors that have occurred. The two time-annotated log files are:
Topics:
•The error log • the error log, which records any errors that have occurred, and
•Error numbers • the status report log, which is a running summary of Policy Manager
Proxy activity.
•Troubleshooting with the error log
•The status report log

The error log
Here you will find information on the error log for F-Secure Policy Manager Proxy.
The error log file is used to store messages generated by F-Secure Policy Manager Proxy. Some of the
messages provide information about normal operations (startup, shutdown and daily maintenance, for example).
Other messages indicate errors.
In addition to the current error log file, three previous error log files are kept. By default, these are located as
follows:
•c:\program files\f-secure\fspmp\log\log (current log file).
•c:\program files\f-secure\fspmp\log\log.o (previous log file).
•c:\program files\f-secure\fspmp\log\log.oo (older log file).
•c:\program files\f-secure\fspmp\log\log.ooo (oldest log file).
Note: If you changed the installation directory when installing the product, then these paths will be
relative to the path that you selected. For example, [install_directory]\fspmp\log\log.o.
Message structure in the error log
The structure of messages in the error log is described here.
Every message in the error log contains the following information:
• The date and time the message was generated:
May-28-12:20:28.461 2-ERR 00017999 379 iad_open(): A
library/system-call open() failed for file
c:\program
files\f-secure\FSPMP\data\misc\license.dat, see
errno (reason: 2)
• The message level. The level is written both as a number and a three-letter category (ERR/WRN/INF/DBG):
May-28-12:20:28.461 2-ERR 00017999 379 iad_open(): A
library/system-call open() failed for file
c:\program
files\f-secure\FSPMP\data\misc\license.dat, see
errno (reason: 2)
• The Policy Manager Proxy error number (in the event of an error):
May-28-12:20:28.461 2-ERR 00017999 379 iad_open(): A
library/system-call open() failed for file
c:\program
files\f-secure\FSPMP\data\misc\license.dat, see
errno (reason: 2)
• The ID of the thread that issued the message:
May-28-12:20:28.461 2-ERR 00017999 379 iad_open(): A
library/system-call open() failed for file
c:\program
files\f-secure\FSPMP\data\misc\license.dat, see
errno (reason: 2)
• A brief explanation of what happened:
May-28-12:20:28.461 2-ERR 00017999 379 iad_open(): A
library/system-call open() failed for file
c:\program
20 | F-Secure Policy Manager Proxy | Troubleshooting