Faber Symax User manual

User manual
Symax (Mertik) ENG
40011927-1939

User manual Symax
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Rating plate:
Serial number
This user manual is intended for the following gas fires:
MatriX 450/500 I,II,III
MatriX 450/650 I,II,III
MatriX 800/500 I,II,III
MatriX 800/650 I,II,III
MatriX 1050/500 I,II,III
MatriX 1050/650 I,II,III
Blokhus
Respect Premium OC

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1.1
1.2
1.3
1.4
1.5
1.6
2.0

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Dear user
Congratulations on your purchase of a Faber fire! A
quality product from which you will experience
warmth and atmosphere for many years. We
recommend that you read this manual carefully
before using the fireplace. If any problem arises
despite our strict quality control, you can always
contact your dealer or Glen Dimplex Benelux B.V.
For any warranty claims, it is essential you first
register your fireplace. During this registration,
you’ll find all information regarding our warranty.
Details about your fire can be found on page 1 of
this user manual.
You can register your fire at: www.faber-fires.eu
Glen Dimplex Benelux B.V.
Address:Saturnus 8
NL-8448 CC
Heerenveen
Tel: [phone]
Email: [email protected]
Info: www.faber-fires.eu
Introduction
Installation and maintenance of the appliance must
be carried out by a professional with proven
knowledge and competence. A professional takes
into account all technical aspects such as heat
radiation and gas connection as well as flue gas
exhaust requirements.
Where the installation instructions are not clear,
national/local regulations must be followed.
Check
Check the fire for transport damage and
immediately report any damage to your supplier.
CE Declaration
We hereby declare that Glen Dimplex Benelux B.V.
released Faber gas-atmosphere heating appliance
by its design and construction method complies
with the Regulation (EU): 2016/426 and (EU)
2015/1188.
Safety instructions for the user
Please note!
It is advisable to always install a screen for the
fireplace if children, elderly or disabled people
are present in the same room as the fireplace.
If regularly vulnerable persons can be present
in the room without supervision, sufficient
protection must always be placed around the
fireplace.
As a fire is a source of heat, hot air
circulation is created. As a result of
natural air circulation, moisture and not
yet cured volatile components from paint,
building materials and carpeted floors are
included in this air circulation. These parts
can settle as soot on cold surfaces. The
moment, using the fire for the first time,
depends on various circumstances.
Consult your installer/dealer about this
matter.
The appliance is designed for atmospheric
and heating purposes, meaning that all
visible surfaces, including the glass, can
become hotter than 100 ° C. An exception
for free standing models is the underside
of the fireplace and the control buttons.
Do not use the remote control and/or App
outside the room where the fire is
situated. Be sure that you are always
aware of the situation around the fire
when it is operated.
The fire cannot be used when: the glass is
damaged or removed or when the
combustion chamber is open.
Do not place flammable materials inside
the combustion chamber.
Do not place extra imitation wood or
other material on the burner or in the
combustion chamber.
Do not place any combustible materials
within 0,5m of the radiation area of the
fire.
Do not allow children to use the remote
control without supervision.
Using the fire for the first time
Provide extra ventilation and open all the windows
of the room during the initial start-up of the fire.
Let the fire burn at the highest setting for a few
hours so that the paint gets the chance to harden
and any released vapours are safely removed. Keep
vulnerable people and pets out of this room during
this process
Cleaning and maintenance
The device must be cleaned and checked by a
qualified specialist to ensure the safe use and to
guarantee a long service life.
The outside of the fire can be cleaned with a clean
damp cloth.
Cleaning of the glass
Remove the glass as described in the installation
instructions. The glass can be cleaned with Faber

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glass polish. This is a specially formulated cleaning
agent that can be ordered at authorised Faber
dealers. Never use aggressive cleaning agents or
abrasive products.
Please note!
Avoid fingerprints on the glass, these are no
longer removable once the fire is used.
Remote control –general
All functions of the fire can be operated
with the remote control (fig. 1.1).
Before using the remote control (again),
press any button to activate the display.
Now, the remote control is ready for use!
The remote control is already connected
with the receiver (fig. 1.3), so the fire is
ready for use. (for new pairing see section
4.3).
If a transmission is successful, the receiver
will emit a sound signal.
The remote control is also the room
temperature sensor when using
thermostatic mode. For that reason it is
necessary to place the remote control in
the wall bracket (fig. 1.4).
Wall bracket installation (fig. 1.4)
For correct functioning of the Thermostatic mode
it is necessary to place the remote control in the
wall bracket:
1,5m above the floor;
within 4 metres of the fire;
outside the radiation area of the fire;
away from the corners of the room,
windows, open doors and heat sources
such as central heating radiators.
Adapter/batteries
Please note!
Check the batteries annually!
After replacing the batteries of the
remote or receiver, it is not required to
pair them again!
Remote control
The battery indication in top right corner
of the display screen indicates the status
of the batteries (fig. 2.0).
After replacing the batteries, the settings
of the Thermostatic and Program mode
have been reset to the factory settings
(Section 6.2 and 6.3).
Placing batteries in the remote control
Slide the battery cover of the remote
control (fig. 1.2);
Place 2 AA 1.5 Volt Alkaline long life
batteries;
Place the battery cover again.
Receiver
Although a mains adapter is supplied, the receiver
can also run on batteries. The use of both
simultaneously is also possible. Then the batteries
will take over in case of a power failure.
Please note!
Always use the mains adapter for fires with
LED Symbio module (glow effect).
When the fire indicates that the batteries
are nearly run down, 3 short sound signals
will be heard.
When the battery supply is very low, the
remote control will switch off the fire
completely. (This will not happen if the
main electricity supply is interrupted).
It is possible that the remote control have
to be paired again after replacing the
batteries (see section 4.3).
Placing batteries in the receiver
Slide the battery cover from the receiver
(fig. 1.3-G);
Place 4 AA 1.5 Volt Alkaline long life
batteries;
Place the battery cover again.
Default settings remote control
Fahrenheit (°F) or Celsius (°C)
To change the temperature indication on the
display screen from °C/24 hours to °F/12 hours and
the other way around is done in the following
manner:
Press the key and the key
simultaneously until the
indication is modified.

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Time setting
Press the and key
simultaneously, the day
indication will blink. Press the
or to set the number of
the day. (1=Monday, 2=
Tuesday, etc.).
Press the and key
simultaneously, the hour
indication will blink now.
Press the or key to set
the hour.
Press the and key simultaneously,
the minute indication will blink. Press the
or to set the minutes.
To confirm, press the and key
simultaneously.
Pairing remote control with receiver
Press the “reset”button of the receiver with a
pointed object (fig. 1.3-H), until the second signal is
audible. Now press the key on the remote
control within 20 seconds and “CONN” will be
displayed and after the count up, 1 to 8, the pairing
will be confirmed by 2 beeps.
Childproof lock
To activate the childproof lock
press the and key
simultaneously until is
displayed. The remote control
can’t be served anymore,
except the OFF-function.
To deactivate the childproof
lock, press the and key
simultaneously until
disappears.
One or two key ignition operation
The ignition can operate by setting a one or two
key operation. Standard is one key operation.
To set this; immediately press the key
for 10 seconds after placing the batteries
and wait until 1 or 2 flashes.
Release the key when the desired number
of flashes appear.
Basic functions
Switching ON
One key operation
Press the key until two short
beeps and blinking series of lines
appears. The fire automatically
starts on high setting.
(Fires equipped with a step
burner, will start in the last
setting when the fire was
switched off).
Two key operation
Press and key
simultaneously until two short
beeps and a blinking series of
lines appears. The fire
automatically starts on high
setting. (Fires equipped with a
step burner, will start in the last
setting when the fire was
switched off).
Switching OFF
Press the key and the fire will
be switched of completely. “OFF”
will flash in the display until a re-
ignition is possible.
Adjusting the flame height
Keep the key pressed to
decrease the flame height
step by step or to switch back
to the pilot flame.
Press the key twice quickly
to move to the lowest
position. (“LO”appears in the
display screen).
Keep the key pressed to
increase the flame height step
by step.
Press the key twice quickly
to move to the highest
position. (“HI”appears in the
display screen).

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Switch the step burner
For fires with step burner only!
Please note!
The step burner will not operate for 45
seconds after the start-up procedure.
Press the key until
appears in the display screen
and the flame picture will be
concentrated in the middle of
front of the burner.
Press the key until
disappears in the display
screen and the flame picture
will divide over the complete
length of the burner.
At the next start, the fire will start in the last
selected position.
Switch the LED Symbio effect
Please note!
This function is only for fires equipped with a
LED Symbio effect.
The Led Symbio module is independent of the
flames and is equipped with a standard light
pattern.
Turn on
Press the key until
appears in the display screen.
Turn off
Press the key until
disappears in the display
screen
Adjusting the light effect
The light effect can be adjusted in 6 LED modes:
Press the key until
flashes.
Press the or the key to
get to the desired light effect.
To confirm, press the key or
wait.
Now, the light effect is adjusted!
Extended functions
Countdown timer
Please note!
The countdown timer works in
Manual and Thermostatic mode only.
Max countdown time is 9 hours and
50 minutes.
At the end of the countdown time the
fire turns automatically off.
Set and turn on
Press the key until
appears in the display screen
and the hour indication will
blink.
Press the or key to set
the hour.
To confirm press the key
and the minute indication will
blink.
Press the or key to set the minutes.
To confirm and start, press the key or
wait a few seconds.
Turn off
Press the key until disappears in the display
screen.
Thermostatic mode
Please note!
For a proper functioning of the Thermostatic
mode, it is necessary that the remote control
is installed in the wall bracket in the
prescribed location (see section 3.1).
The room temperature is measured and compared
to the selected temperature. The flame height is
then automatically adjusted to achieve the
selected temperature.
Set
Press the key until
appears in the display screen
and the temperature
indication flashes.
Press the or key to set
the temperature.
To confirm and start press the
key, or wait a few seconds.

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Turn on
Press the key until appears in the display
screen (first, the preset temperature will be
displayed, then the room temperature).
Turn off
Press the key until disappears in the display
screen.
If the or keys are pressed (Manual mode), or
the Program mode (key ) is activated, the
Thermostatic mode will be switched off.
Program mode
The Program mode can regulate the temperature
once or twice for the ON and OFF temperature
during a period of 24 hours.
The following periods can be set:
Week = “ALL”
Weekend = “SA:SU”
1 until 7 days = “1, 2, 3, 4, 5, 6 or 7”
The set temperature for Thermostatic mode is the
temperature for the ON time in Program mode.
Changing the temperature for Thermostatic mode
also changes the ON time temperature in Program
mode.
The temperature for the ON and OFF time are the
same for each day and for Program 1 and 2.
Default settings:
ON time temperature -21°C (70°F)
OFF time temperature - “--“ (pilot flame only)
Set temperature
Press the key until
flashes. “ON” and the in
Thermostatic mode set
temperature appears. This
can’t be changed now.
Press the key until “OFF”
appears and the temperature
flashes.
Press the or key to set
the switch-off temperature.
To confirm press the key.
Set day
“ALL” flashes. Press the or
key to set the right day or
period.
To confirm press the key.
Set ON time Program 1
, 1and “ON” appears in
the display screen and the
hour flashes.
Press the or key to set
the switch-on hour.
Press the key to confirm
and the minutes flashes.
Press the or key to set
the minutes for the “ON”
time.
To confirm press the key.
Set OFF time Program 1
, 1and “OFF” appears in
the display screen and the
hour flashes.
The OFF time can be set in the
same way as the ON time.
Either continue to Program 2 or stop programming
at this point and Program 2 remains deactivated.
If ALL, SA: SU or daily timer are programmed for
the switching-ON/OFF times and temperatures of
Program 1 and 2, then these are the new standard
times. To reset this, remove the batteries.
Turn on
Press the key until and 1 or 2, and ON or OFF
appears on the display screen.
Turn off
Press the key until disappears from the
display screen.
Please note!
If the or keys are pressed, or the
Thermostatic mode (key ) is activated, the
Program mode will be switched off.
ECO mode
This feature is not applicable.
Circulating fan operation
This feature is not applicable.

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Manual ignition (by the installer)
This action is intended for service purposes only!
To do this the following procedure should be
followed:
Remove the ignition lead from the
receiver (fig. 1.3-F) and place this on the
gas valve (fig. 1.5-C).
Turn the knob “B” clockwise with the
arrow to the OFF position (fig. 1.5).
Turn the dial “A”clockwise with the arrow
in the MAN position (fig. 1.5). Now the
pilot light valve “C”and the piezo-ignition
E are accessible.
Press the pilot flame valve “D” with a
screwdriver and keep the valve pressed.
Simultaneously press the piezo ignition
“E” several times. The pilot flame will now
ignite. If the pilot flame is burning, wait
approximately 20 sec. before releasing the
pilot valve.
Now turn the dial “A” anticlockwise with
the arrow to the ON position. (fig. 1.6).
Now the flame height can be adjusted by
turning the knob “B”anticlockwise past
the ON position (fig. 1.6) This causes a
rattling sound!
Please note!
When step burner, you can't switch between
narrow and wide manually!
Fault codes remote control
Fault code
Duration time
fault code on
display
Symptom
Possible cause
F04
4 sec.
-No pilot flame within 30 sec.
(Attention! After 3 failed
ignition attempts, error code
F06 appears).
-No gas supply.
-Air in burner pipe pilot flame.
-No spark.
-Reversed polarity in thermocouple
wiring.
F06
4 sec.
-3 failed ignition attempts within
5 min.
-Fire doesn’t respond, no pilot
flame.
-No gas supply.
-Air in burner pipe pilot flame.
-No spark.
-Reversed polarity in thermocouple
wiring.
F09
4 sec.
-No electronic control of fire.
-The remote control isn’t paired with
receiver (see section 4.3).
Battery
symbol (F40)
Permanent
-Low battery voltage in remote
control
-Replace batteries in remote control
(see section 3.2).
F46
4 sec.
-Fire doesn’t respond.
-Intermittent response.
-No electronic control of fire.
-No or bad connection between
remote control and receiver. (see
section 4.3).
-Low battery receiver (see section 3.2).
-Power supply (6V adapter) is broken.
TVH

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