Far south networks Com.X Service manual

Com.X
IP PBX / Gateway
Administrator Guide
(Com.X revision 1.4 software release)
Version 4.0.1, 19 September 2016
©2010 – 2014 Far Sout Networks

Document History
Version Date Description of Changes
4.0.1 05/10/2016 Documente porte from 1.3 release
©2010 – 2016 Far Sout Networks

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Table of Contents
1 INTRODUCTION ............................................................................................................................... 18
1.1 OVERVIEW ........................................................................................................................................ 18
2 MANAGING THE UNIT ................................................................................................................... 19
2.1 ACCESSING THE UNIT .......................................................................................................................... 19
2.1.1 Factory network configuration ............................................................................................. 19
2.1.2 Authentication ....................................................................................................................... 19
2.1.3 Remote web login .................................................................................................................. 19
2.1.4 Wanderweb Activation ........................................................................................................... 2
2.1.5 GUI layout ............................................................................................................................. 2
2.1.6 Configuration status .............................................................................................................. 21
2.1.7 Applying and reverting a configuration ................................................................................ 21
2.1.8 Changing the default administrator's password ................................................................... 22
2.1.9 Rebooting and Shutting down ............................................................................................... 23
2.2 SYSTEM MAINTENANCE ...................................................................................................................... 23
2.2.1 Backup and Restore ............................................................................................................... 23
2.2.1.1 Backup con en s ........................................................................................................................... 24
2.2.1.1.1 Fac ory defaul configura ions ............................................................................................. 24
2.2.1.1.2 Configura ion, Recordings ................................................................................................... 24
2.2.1.1.3 Voicemail ............................................................................................................................. 24
2.2.1.1.4 CDR ..................................................................................................................................... 24
2.2.1.1.5 Excluded from backup ......................................................................................................... 24
2.2.1.2 Immedia e backup ........................................................................................................................ 24
2.2.1.3 Scheduled backup ........................................................................................................................ 24
2.2.1.4 Managing exis ing backup archives ............................................................................................. 25
2.2.1.5 Res oring an archive on o he same sys em .................................................................................. 26
2.2.1.6 Res oring an archive on o a replacemen sys em .......................................................................... 26
2.2.2 Licensing ............................................................................................................................... 28
2.2.2.1 Adding a License ......................................................................................................................... 28
2.2.3 Unlicensed Functionality ...................................................................................................... 3
2.2.4 ViBE Licensing ...................................................................................................................... 3
2.2.5 Updating the software ........................................................................................................... 3
2.2.5.1 Upda ing he PBX sof ware ......................................................................................................... 30
2.2.5.1.1 Managing Packages from he GUI ....................................................................................... 31
2.2.5.2 Upda ing Packages ....................................................................................................................... 31
2.2.5.2.1 Check for upda es ................................................................................................................ 31
2.2.5.2.2 Download Upda es .............................................................................................................. 32
2.2.5.2.3 Ins all/Upgrade .................................................................................................................... 32
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2.2.6 Upgrading a 1.3 system to 1.4 .............................................................................................. 32
3 COMMISSIONING THE UNIT ........................................................................................................ 33
3.1 GLOBAL SETTINGS .............................................................................................................................. 33
3.2 NETWORK CONFIGURATION .................................................................................................................. 36
3.2.1 Connections ........................................................................................................................... 36
3.2.2 Ethernet Interface Configuration .......................................................................................... 38
3.2.2.1 Lis ing e herne in erfaces ............................................................................................................ 38
3.2.2.2 Configuring an In erface .............................................................................................................. 38
3.2.2.3 Providing DHCP Server IP alloca ion o clien s ........................................................................... 39
3.2.2.4 Providing Comma iTA boo services ............................................................................................ 41
3.2.3 Configuration of PPPoE Interfaces ...................................................................................... 42
3.2.4 X.21 Interface configuration ................................................................................................. 43
3.2.4.1 Frame Relay PVC Configura ion ................................................................................................. 45
3.2.5 Creating Virtual ports for VLAN and PVC ........................................................................... 47
3.2.5.1 VLAN .......................................................................................................................................... 47
3.2.5.2 VPN In erface .............................................................................................................................. 50
3.2.5.2.1 VPN Server .......................................................................................................................... 51
3.2.5.2.1.1 Rou es .......................................................................................................................... 52
3.2.5.2.1.2 Genera ing cer ifica es for clien s ................................................................................ 52
3.2.5.2.1.3 Revoking Clien cer ifica es ......................................................................................... 53
3.2.5.2.2 VPN Clien .......................................................................................................................... 53
3.2.6 Adding IP Routes to Interfaces ............................................................................................. 55
3.2.6.1 Removing IP Rou es from an In erface ........................................................................................ 55
3.3 FIREWALL CONFIGURATION .................................................................................................................. 56
3.3.1 Zones ..................................................................................................................................... 56
3.3.2 Policies .................................................................................................................................. 57
3.3.2.1 Applying Defaul Policies ............................................................................................................ 58
3.3.2.2 Managing Policies ........................................................................................................................ 59
3.3.2.3 Edi ing Policies ............................................................................................................................ 59
3.3.2.4 Crea ing a New Policy ................................................................................................................. 60
3.3.3 Rules ...................................................................................................................................... 61
3.3.3.1 Por Forward ................................................................................................................................ 61
3.3.3.2 Inbound Redirec ......................................................................................................................... 63
3.3.3.3 Inbound Access ............................................................................................................................ 64
3.3.3.4 Ping .............................................................................................................................................. 65
3.3.3.5 Blacklis ....................................................................................................................................... 66
3.3.4 Advanced ............................................................................................................................... 66
3.3.5 Failed Rules .......................................................................................................................... 66
3.3.6 Network Quality of Service ................................................................................................... 67
3.3.6.1 Loading ne work QoS defaul s ..................................................................................................... 67
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3.3.6.2 Edi ing classifica ion and priori y ................................................................................................ 68
3.4 HARDWARE DEVICE CONFIGURATION ..................................................................................................... 68
3.4.1 Configured devices ................................................................................................................ 69
3.4.2 Detecting and scanning for devices ...................................................................................... 69
3.4.3 Adding Detected Devices ...................................................................................................... 69
3.4.4 Manually adding devices ...................................................................................................... 7
3.4.5 Configuring devices .............................................................................................................. 7
3.4.5.1 Configuring Comma devices ........................................................................................................ 70
3.4.5.2 Configuring Generic devices ........................................................................................................ 72
3.5 MANAGED SIP PHONE PROVISIONING ..................................................................................................... 73
3.5.1 Adding Hardware (Managed SIP Device) ............................................................................ 74
3.5.1.1 Manually add Managed SIP Phone .............................................................................................. 74
3.5.1.2 Adding an Au o-de ec ed Managed Sip phone ............................................................................. 75
3.5.1.3 Provisioning via Spreadshee based configura ion ....................................................................... 78
3.5.1.3.1 Adding hardware via spreadshee ......................................................................................... 78
3.5.1.3.2 Expor ing spreadshee of curren hardware and ex ensions .................................................. 79
3.5.2 Adding a Managed SIP phone from a VLAN interface ......................................................... 79
3.5.3 Removing a hardware device ................................................................................................ 81
3.5.4 Restore Factory Defaults of a Managed handset .................................................................. 81
3.5.5 Configuring Extensions on a Managed Sip phone ................................................................ 81
3.5.5.1 Enabling Lines ............................................................................................................................. 81
3.5.5.2 Assigning Ex ensions o Managed SIP Devices ........................................................................... 81
3.5.5.3 Crea ing New Ex ensions ............................................................................................................. 82
3.5.5.4 Assigning free ex ensions o available lines on Managed SIP Device .......................................... 82
3.5.5.5 Configuring a por on he Phone o regis er as an ex ension on a remo e sys em ......................... 83
3.5.6 Codecs ................................................................................................................................... 84
3.5.7 Removing an association to an extension ............................................................................. 85
3.5.7.1 Unassigning Ex ensions ............................................................................................................... 85
3.5.7.2 Dele ing Ex ensions ..................................................................................................................... 85
3.5.8 Advanced Configuration options for Managed SIP Devices ................................................ 85
3.5.8.1 Configuring Sof Keys ................................................................................................................. 86
3.5.8.2 Configuring keys individually ...................................................................................................... 86
3.5.8.3 Configuring Mul iple DSS keys o map o consecu ive ex ensions. ............................................. 86
3.5.8.4 Adding an Ex ension Module ....................................................................................................... 87
3.6 CONFIGURING COMMA DEVICE PORTS .................................................................................................... 87
3.6.1 Configuring Analogue Trunk (FXO) ports ............................................................................ 87
3.6.2 Configuring Analogue Extension (FXS) ports ...................................................................... 89
3.6.3 Configuring BRI ports ........................................................................................................... 89
3.6.4 Configuring PRI .................................................................................................................... 9
3.6.5 Removing devices .................................................................................................................. 91
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3.6.6 Echo cancellation .................................................................................................................. 91
3.6.7 Earthing the Com.X ............................................................................................................... 93
3.6.8 Configuring devices for Fax / modem support ...................................................................... 93
3.6.8.1 Echo cancella ion ......................................................................................................................... 93
3.6.8.2 Telco issues .................................................................................................................................. 94
3.6.8.3 Timing ......................................................................................................................................... 94
3.6.8.4 Addi ional configura ion for faxing over PRI ............................................................................... 95
3.6.8.5 Fax over IP .................................................................................................................................. 95
3.6.8.5.1 G.711 voice band da a (ITU-T V.152) .................................................................................. 95
3.7 EXTENSION CONFIGURATION ................................................................................................................. 96
3.7.1 Extensions and Extension Ports ............................................................................................ 96
3.7.2 Listing existing extensions and ports .................................................................................... 96
3.7.3 Adding Extensions ................................................................................................................. 96
3.7.3.1 Adding ex ensions from por s ...................................................................................................... 97
3.7.3.2 Adding Unassigned ex ensions ..................................................................................................... 97
3.7.3.3 Adding Generic SIP ex ensions .................................................................................................... 97
3.7.4 Configuring extensions ......................................................................................................... 98
3.7.4.1 Basic configura ion ...................................................................................................................... 98
3.7.4.2 Advanced configura ion ............................................................................................................... 99
3.7.4.3 Campon Callback ....................................................................................................................... 101
3.7.4.4 Configuring Follow-me / Diver ................................................................................................ 101
3.7.5 Logging into phones with an extension (hot-desking) ........................................................ 1 3
3.7.6 Configuring SIP extensions ................................................................................................. 1 4
3.7.7 Remote SIP extensions ........................................................................................................ 1 4
3.7.8 Assigning extensions ........................................................................................................... 1 4
3.7.9 Unassigning extensions ....................................................................................................... 1 4
3.7.1 Configuring multiple extensions ....................................................................................... 1 5
3.7.11 Configuring Multiple Sip Extensions from a Spread Sheet. .............................................. 1 5
3.7.12 Deleting extensions ........................................................................................................... 1 5
3.8 TRUNK GROUPS AND VOIP PROVIDERS ............................................................................................... 105
3.8.1 Listing existing trunk groups and VOIP providers .............................................................. 1 5
3.8.2 Analogue trunk groups ........................................................................................................ 1 5
3.8.2.1 Adding runk groups .................................................................................................................. 105
3.8.2.2 Edi ing runk groups .................................................................................................................. 106
3.8.2.3 Adding runks o a group ............................................................................................................ 107
3.8.2.4 Removing runks from a group .................................................................................................. 107
3.8.2.5 Removing a runk group ............................................................................................................ 107
3.8.2.6 Viewing group members ............................................................................................................ 108
3.8.3 SIP trunks ............................................................................................................................ 1 8
3.8.3.1 SIP call se up ............................................................................................................................. 108
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3.8.3.2 Adding a SIP runk ..................................................................................................................... 108
3.8.3.3 Sip runk configura ion .............................................................................................................. 108
3.8.3.4 Edi ing a SIP runk ..................................................................................................................... 113
3.8.3.5 Removing a SIP runk ................................................................................................................ 113
3.8.4 Inter-Asterisk Exchange (IAX) trunks ................................................................................. 113
3.8.4.1 Adding an IAX runk .................................................................................................................. 113
3.8.4.2 Edi ing an IAX runk .................................................................................................................. 115
3.8.4.3 Removing a SIP runk ................................................................................................................ 115
3.9 BUDGET TRUNKS ............................................................................................................................. 115
3.9.1 Configuring Budget Trunks ................................................................................................. 115
3.9.2 Budget Trunk Behaviour ...................................................................................................... 117
3.10 OUTBOUND ROUTE CONFIGURATION ................................................................................................... 117
3.1 .1 Viewing configures outbound routes ................................................................................. 117
3.1 .2 Adding outbound routes .................................................................................................... 117
3.1 .3 Configuring outbound routes ............................................................................................ 118
3.1 .4 Dial Patterns ..................................................................................................................... 118
3.10.4.1 Adding dial pa erns o an ou bound rou e ................................................................................ 118
3.10.4.2 Dial pa ern syn ax ................................................................................................................... 118
3.1 .5 Adding trunks to an outbound route .................................................................................. 119
3.1 .6 Removing Trunks from a route .......................................................................................... 119
3.1 .7 Deleting outbound routes .................................................................................................. 119
3.1 .8 Outbound route priority .................................................................................................... 119
3.11 INBOUND ROUTE CONFIGURATION ...................................................................................................... 119
3.11.1 Viewing existing inbound routes ........................................................................................ 12
3.11.2 Adding a new inbound route .............................................................................................. 12
3.11.3 Configuring inbound routes .............................................................................................. 121
3.11.4 Configuring call destinations ............................................................................................ 122
3.11.4.1 Conferences ............................................................................................................................. 122
3.11.4.2 Day/Nigh ................................................................................................................................ 122
3.11.4.3 Ex ensions ................................................................................................................................ 122
3.11.4.4 Ring Groups ............................................................................................................................. 122
3.11.4.5 Termina ion .............................................................................................................................. 122
3.11.4.6 Voicemail ................................................................................................................................. 122
3.11.4.7 IVR .......................................................................................................................................... 122
3.11.4.8 Phonebook ............................................................................................................................... 123
3.11.5 Deleting an inbound route ................................................................................................. 123
3.12 FLEXPATH CONFIGURATION .............................................................................................................. 123
3.12.1 FlexPath Fundamentals .................................................................................................... 123
3.12.2 FlexPath Route Types ........................................................................................................ 124
3.12.2.1 Include ..................................................................................................................................... 124
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3.12.2.2 Ma ch ....................................................................................................................................... 124
3.12.2.3 S ar ......................................................................................................................................... 125
3.12.3 FlexPath Destinations ....................................................................................................... 125
3.12.4 Viewing existing FlexPaths ............................................................................................... 125
3.12.5 Adding FlexPaths .............................................................................................................. 125
3.12.6 Deleting FlexPaths ............................................................................................................ 126
3.12.7 Adding routes to a FlexPath .............................................................................................. 126
3.12.8 Changing route priority in a FlexPath .............................................................................. 127
3.12.9 Editing routes in a FlexPath ............................................................................................. 127
3.12.1 Deleting routes from a FlexPath ..................................................................................... 127
3.12.11 FlexPath use cases .......................................................................................................... 127
3.12.11.1 Class of service ...................................................................................................................... 127
3.12.11.2 Par i ioning / mul i- enan ...................................................................................................... 128
3.12.11.3 Simple par i ioned DID rou ing: ............................................................................................. 130
3.12.11.4 Trunk o Trunk ga eway ......................................................................................................... 130
3.12.11.5 Legacy PBX Remo e ex ension ga eway ................................................................................ 131
3.12.11.6 Legacy PBX fea ure se ex ension .......................................................................................... 131
3.12.11.7 Immedia e dialing .................................................................................................................. 132
3.12.11.8 Transforma ions ..................................................................................................................... 132
3.12.11.9 Assigning DIDs o BRI por s .................................................................................................. 133
3.12.11.10 Load-balancing calls ............................................................................................................ 133
3.12.11.11 FXO Trunk pick-up o es for runk service ......................................................................... 134
3.13 CALL RECORDING ........................................................................................................................... 134
3.13.1 Configuring individual extensions .................................................................................... 135
3.13.2 Recording all calls ............................................................................................................ 135
3.13.3 On-demand recording ....................................................................................................... 136
3.13.4 Call recording conditions .................................................................................................. 136
3.13.5 Gateway Recording ........................................................................................................... 136
3.13.5.1 Ga eway Recording Encryp ion ............................................................................................... 137
3.13.5.2 Ga eway recording in a-law ..................................................................................................... 137
3.13.6 Viewing call recordings ..................................................................................................... 137
3.14 POWERING THE COM.X VIA AN UNINTERRUPTED POWER SUPPLY ......................................................... 138
3.14.1 Supported UPS Devices .................................................................................................... 138
3.15 SECURING THE SYSTEM ................................................................................................................... 138
3.15.1 General .............................................................................................................................. 139
3.15.2 Network ............................................................................................................................. 139
3.15.3 VoIP ................................................................................................................................... 139
3.15.4 PBX ................................................................................................................................... 139
3.16 CALL BEHAVIOR ON NO ANSWER / BUSY ........................................................................................... 140
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3.16.1 Unattended transfer .......................................................................................................... 14
3.16.2 Attended transfer ............................................................................................................... 14
3.16.3 Call parking ...................................................................................................................... 14
3.16.4 Ring-back .......................................................................................................................... 14
3.16.4.1 Disabling Ringback Func ionali y ............................................................................................ 143
4 ADVANCED CONFIGURATION ................................................................................................... 144
4.1 ANNOUNCEMENTS ............................................................................................................................ 144
4.2 CALLBACK ...................................................................................................................................... 144
4.3 CONFERENCES ................................................................................................................................. 146
4.4 DAY / NIGHT CONTROL ..................................................................................................................... 147
4.5 FEATURE CODES .............................................................................................................................. 148
4.6 GENERAL SETTINGS ......................................................................................................................... 150
4.6.1 Dial command options ........................................................................................................ 15
4.7 IVR .............................................................................................................................................. 155
4.8 MUSIC ON HOLD .............................................................................................................................. 158
4.8.1 Configuring streaming music .............................................................................................. 158
4.8.2 Playback configuration ....................................................................................................... 158
4.8.3 Adding a music category ..................................................................................................... 159
4.8.4 Adding a streaming category .............................................................................................. 159
4.9 OUTBOUND ROUTES .......................................................................................................................... 160
4.10 PAGING ........................................................................................................................................ 161
4.11 INTERCOM ..................................................................................................................................... 162
4.12 PARKING LOT ............................................................................................................................... 163
4.13 PHONEBOOK .................................................................................................................................. 163
4.14 PIN SETS ...................................................................................................................................... 164
4.15 QUEUES ....................................................................................................................................... 165
4.16 RING GROUPS ............................................................................................................................... 168
4.17 SYSTEM RECORDINGS ..................................................................................................................... 170
4.18 TIME CONDITIONS .......................................................................................................................... 171
4.19 TIME GROUPS ............................................................................................................................... 172
4.20 VOICEMAIL BLASTING .................................................................................................................... 173
4.21 DISA ......................................................................................................................................... 173
4.22 LISTENING IN ON CALLS / SPY FEATURE ............................................................................................. 174
5 MONITORING THE SYSTEM ...................................................................................................... 175
5.1 GUI STATUS PAGE .......................................................................................................................... 175
5.1.1 Status Display ..................................................................................................................... 175
5.1.2 Services menu ...................................................................................................................... 175
5.2 DETAILED LOGGING .......................................................................................................................... 175
5.3 CALL DETAIL RECORDS (CDR) ........................................................................................................ 176
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5.3.1 Reviewing Call Detail Records ........................................................................................... 176
5.3.2 Enabling logging to CSV ..................................................................................................... 177
5.3.3 Accessing the CDR database .............................................................................................. 177
5.4 MONITORING OF REMAINING CAPACITY ON THE UNIT .............................................................................. 177
5.4.1 Deleting of call recordings .................................................................................................. 178
5.4.2 Changing the memory consumption threshold .................................................................... 178
5.4.3 Auto-removal of audio files ................................................................................................. 178
5.5 RETRIEVING MONITORING INFORMATION ............................................................................................... 178
5.5.1 Monitoring functions ........................................................................................................... 178
6 ADVANCED ADMINISTRATION .................................................................................................. 182
6.1 CONSOLE ACCESS ............................................................................................................................. 182
6.1.1 Authentication ..................................................................................................................... 182
6.1.2 Accessing the unit ................................................................................................................ 182
6.1.2.1 Serial access ............................................................................................................................... 182
6.1.2.2 Secure shell access ..................................................................................................................... 182
6.1.2.3 Edi ing sys em files .................................................................................................................... 183
6.1.2.4 Changing he shell login password ............................................................................................. 183
6.2 REBOOTING THE SYSTEM ................................................................................................................... 183
6.3 CONFIGURING EMAIL SERVICES ........................................................................................................... 183
6.3.1 Configuring voicemail to email ........................................................................................... 183
6.3.2 Configuring sendmail for mail relay ................................................................................... 184
6.3.3 Sending a test email ............................................................................................................ 185
6.3.4 Monitoring outgoing email ................................................................................................. 185
6.4 ASTERISK PBX SOFTWARE MANAGEMENT ............................................................................................ 185
6.4.1 Accessing the Asterisk PBX console ................................................................................... 185
6.4.2 Stopping and restarting the Asterisk PBX software ............................................................ 186
6.4.2.1 Res ar ing As erisk ..................................................................................................................... 186
6.4.2.2 S opping As erisk ....................................................................................................................... 186
6.4.2.3 S ar ing As erisk ......................................................................................................................... 186
6.4.2.4 No ify when no calls .................................................................................................................. 186
6.5 FREEPBX ACCESS ........................................................................................................................... 186
6.6 MANUALLY BACKING UP AND RESTORING THE CONFIGURATION ................................................................ 187
6.7 SETTING THE SYSTEM'S DATE, TIME AND TIMEZONE ................................................................................ 187
6.8 VIDEO CALL SUPPORT (H.263 AND H.263+) ...................................................................................... 188
6.9 RECOVERING / RESETTING THE COM.X COMMA USER PASSWORD ............................................................. 188
6.10 ADDING STATIC ROUTES TO THE NETWORK .......................................................................................... 188
6.11 BOOTING THE COM.X IN RECOVERY MODE ......................................................................................... 189
6.11.1 Booting in recovery mode .................................................................................................. 189
6.12 THIRD PARTY MODULES ................................................................................................................. 189
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