Far south networks Com.X Service manual

Com.X
IP PBX / Gateway
Administrator Guide
(Com.X revision 1.4 software release)
Version 4.0.1, 19 September 2016
©2010 – 2014 Far Sout Networks

Document History
Version Date Description of Changes
4.0.1 05/10/2016 Documente porte from 1.3 release
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Table of Contents
1 INTRODUCTION ............................................................................................................................... 18
1.1 OVERVIEW ........................................................................................................................................ 18
2 MANAGING THE UNIT ................................................................................................................... 19
2.1 ACCESSING THE UNIT .......................................................................................................................... 19
2.1.1 Factory network configuration ............................................................................................. 19
2.1.2 Authentication ....................................................................................................................... 19
2.1.3 Remote web login .................................................................................................................. 19
2.1.4 Wanderweb Activation ........................................................................................................... 2
2.1.5 GUI layout ............................................................................................................................. 2
2.1.6 Configuration status .............................................................................................................. 21
2.1.7 Applying and reverting a configuration ................................................................................ 21
2.1.8 Changing the default administrator's password ................................................................... 22
2.1.9 Rebooting and Shutting down ............................................................................................... 23
2.2 SYSTEM MAINTENANCE ...................................................................................................................... 23
2.2.1 Backup and Restore ............................................................................................................... 23
2.2.1.1 Backup con en s ........................................................................................................................... 24
2.2.1.1.1 Fac ory defaul configura ions ............................................................................................. 24
2.2.1.1.2 Configura ion, Recordings ................................................................................................... 24
2.2.1.1.3 Voicemail ............................................................................................................................. 24
2.2.1.1.4 CDR ..................................................................................................................................... 24
2.2.1.1.5 Excluded from backup ......................................................................................................... 24
2.2.1.2 Immedia e backup ........................................................................................................................ 24
2.2.1.3 Scheduled backup ........................................................................................................................ 24
2.2.1.4 Managing exis ing backup archives ............................................................................................. 25
2.2.1.5 Res oring an archive on o he same sys em .................................................................................. 26
2.2.1.6 Res oring an archive on o a replacemen sys em .......................................................................... 26
2.2.2 Licensing ............................................................................................................................... 28
2.2.2.1 Adding a License ......................................................................................................................... 28
2.2.3 Unlicensed Functionality ...................................................................................................... 3
2.2.4 ViBE Licensing ...................................................................................................................... 3
2.2.5 Updating the software ........................................................................................................... 3
2.2.5.1 Upda ing he PBX sof ware ......................................................................................................... 30
2.2.5.1.1 Managing Packages from he GUI ....................................................................................... 31
2.2.5.2 Upda ing Packages ....................................................................................................................... 31
2.2.5.2.1 Check for upda es ................................................................................................................ 31
2.2.5.2.2 Download Upda es .............................................................................................................. 32
2.2.5.2.3 Ins all/Upgrade .................................................................................................................... 32
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2.2.6 Upgrading a 1.3 system to 1.4 .............................................................................................. 32
3 COMMISSIONING THE UNIT ........................................................................................................ 33
3.1 GLOBAL SETTINGS .............................................................................................................................. 33
3.2 NETWORK CONFIGURATION .................................................................................................................. 36
3.2.1 Connections ........................................................................................................................... 36
3.2.2 Ethernet Interface Configuration .......................................................................................... 38
3.2.2.1 Lis ing e herne in erfaces ............................................................................................................ 38
3.2.2.2 Configuring an In erface .............................................................................................................. 38
3.2.2.3 Providing DHCP Server IP alloca ion o clien s ........................................................................... 39
3.2.2.4 Providing Comma iTA boo services ............................................................................................ 41
3.2.3 Configuration of PPPoE Interfaces ...................................................................................... 42
3.2.4 X.21 Interface configuration ................................................................................................. 43
3.2.4.1 Frame Relay PVC Configura ion ................................................................................................. 45
3.2.5 Creating Virtual ports for VLAN and PVC ........................................................................... 47
3.2.5.1 VLAN .......................................................................................................................................... 47
3.2.5.2 VPN In erface .............................................................................................................................. 50
3.2.5.2.1 VPN Server .......................................................................................................................... 51
3.2.5.2.1.1 Rou es .......................................................................................................................... 52
3.2.5.2.1.2 Genera ing cer ifica es for clien s ................................................................................ 52
3.2.5.2.1.3 Revoking Clien cer ifica es ......................................................................................... 53
3.2.5.2.2 VPN Clien .......................................................................................................................... 53
3.2.6 Adding IP Routes to Interfaces ............................................................................................. 55
3.2.6.1 Removing IP Rou es from an In erface ........................................................................................ 55
3.3 FIREWALL CONFIGURATION .................................................................................................................. 56
3.3.1 Zones ..................................................................................................................................... 56
3.3.2 Policies .................................................................................................................................. 57
3.3.2.1 Applying Defaul Policies ............................................................................................................ 58
3.3.2.2 Managing Policies ........................................................................................................................ 59
3.3.2.3 Edi ing Policies ............................................................................................................................ 59
3.3.2.4 Crea ing a New Policy ................................................................................................................. 60
3.3.3 Rules ...................................................................................................................................... 61
3.3.3.1 Por Forward ................................................................................................................................ 61
3.3.3.2 Inbound Redirec ......................................................................................................................... 63
3.3.3.3 Inbound Access ............................................................................................................................ 64
3.3.3.4 Ping .............................................................................................................................................. 65
3.3.3.5 Blacklis ....................................................................................................................................... 66
3.3.4 Advanced ............................................................................................................................... 66
3.3.5 Failed Rules .......................................................................................................................... 66
3.3.6 Network Quality of Service ................................................................................................... 67
3.3.6.1 Loading ne work QoS defaul s ..................................................................................................... 67
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3.3.6.2 Edi ing classifica ion and priori y ................................................................................................ 68
3.4 HARDWARE DEVICE CONFIGURATION ..................................................................................................... 68
3.4.1 Configured devices ................................................................................................................ 69
3.4.2 Detecting and scanning for devices ...................................................................................... 69
3.4.3 Adding Detected Devices ...................................................................................................... 69
3.4.4 Manually adding devices ...................................................................................................... 7
3.4.5 Configuring devices .............................................................................................................. 7
3.4.5.1 Configuring Comma devices ........................................................................................................ 70
3.4.5.2 Configuring Generic devices ........................................................................................................ 72
3.5 MANAGED SIP PHONE PROVISIONING ..................................................................................................... 73
3.5.1 Adding Hardware (Managed SIP Device) ............................................................................ 74
3.5.1.1 Manually add Managed SIP Phone .............................................................................................. 74
3.5.1.2 Adding an Au o-de ec ed Managed Sip phone ............................................................................. 75
3.5.1.3 Provisioning via Spreadshee based configura ion ....................................................................... 78
3.5.1.3.1 Adding hardware via spreadshee ......................................................................................... 78
3.5.1.3.2 Expor ing spreadshee of curren hardware and ex ensions .................................................. 79
3.5.2 Adding a Managed SIP phone from a VLAN interface ......................................................... 79
3.5.3 Removing a hardware device ................................................................................................ 81
3.5.4 Restore Factory Defaults of a Managed handset .................................................................. 81
3.5.5 Configuring Extensions on a Managed Sip phone ................................................................ 81
3.5.5.1 Enabling Lines ............................................................................................................................. 81
3.5.5.2 Assigning Ex ensions o Managed SIP Devices ........................................................................... 81
3.5.5.3 Crea ing New Ex ensions ............................................................................................................. 82
3.5.5.4 Assigning free ex ensions o available lines on Managed SIP Device .......................................... 82
3.5.5.5 Configuring a por on he Phone o regis er as an ex ension on a remo e sys em ......................... 83
3.5.6 Codecs ................................................................................................................................... 84
3.5.7 Removing an association to an extension ............................................................................. 85
3.5.7.1 Unassigning Ex ensions ............................................................................................................... 85
3.5.7.2 Dele ing Ex ensions ..................................................................................................................... 85
3.5.8 Advanced Configuration options for Managed SIP Devices ................................................ 85
3.5.8.1 Configuring Sof Keys ................................................................................................................. 86
3.5.8.2 Configuring keys individually ...................................................................................................... 86
3.5.8.3 Configuring Mul iple DSS keys o map o consecu ive ex ensions. ............................................. 86
3.5.8.4 Adding an Ex ension Module ....................................................................................................... 87
3.6 CONFIGURING COMMA DEVICE PORTS .................................................................................................... 87
3.6.1 Configuring Analogue Trunk (FXO) ports ............................................................................ 87
3.6.2 Configuring Analogue Extension (FXS) ports ...................................................................... 89
3.6.3 Configuring BRI ports ........................................................................................................... 89
3.6.4 Configuring PRI .................................................................................................................... 9
3.6.5 Removing devices .................................................................................................................. 91
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3.6.6 Echo cancellation .................................................................................................................. 91
3.6.7 Earthing the Com.X ............................................................................................................... 93
3.6.8 Configuring devices for Fax / modem support ...................................................................... 93
3.6.8.1 Echo cancella ion ......................................................................................................................... 93
3.6.8.2 Telco issues .................................................................................................................................. 94
3.6.8.3 Timing ......................................................................................................................................... 94
3.6.8.4 Addi ional configura ion for faxing over PRI ............................................................................... 95
3.6.8.5 Fax over IP .................................................................................................................................. 95
3.6.8.5.1 G.711 voice band da a (ITU-T V.152) .................................................................................. 95
3.7 EXTENSION CONFIGURATION ................................................................................................................. 96
3.7.1 Extensions and Extension Ports ............................................................................................ 96
3.7.2 Listing existing extensions and ports .................................................................................... 96
3.7.3 Adding Extensions ................................................................................................................. 96
3.7.3.1 Adding ex ensions from por s ...................................................................................................... 97
3.7.3.2 Adding Unassigned ex ensions ..................................................................................................... 97
3.7.3.3 Adding Generic SIP ex ensions .................................................................................................... 97
3.7.4 Configuring extensions ......................................................................................................... 98
3.7.4.1 Basic configura ion ...................................................................................................................... 98
3.7.4.2 Advanced configura ion ............................................................................................................... 99
3.7.4.3 Campon Callback ....................................................................................................................... 101
3.7.4.4 Configuring Follow-me / Diver ................................................................................................ 101
3.7.5 Logging into phones with an extension (hot-desking) ........................................................ 1 3
3.7.6 Configuring SIP extensions ................................................................................................. 1 4
3.7.7 Remote SIP extensions ........................................................................................................ 1 4
3.7.8 Assigning extensions ........................................................................................................... 1 4
3.7.9 Unassigning extensions ....................................................................................................... 1 4
3.7.1 Configuring multiple extensions ....................................................................................... 1 5
3.7.11 Configuring Multiple Sip Extensions from a Spread Sheet. .............................................. 1 5
3.7.12 Deleting extensions ........................................................................................................... 1 5
3.8 TRUNK GROUPS AND VOIP PROVIDERS ............................................................................................... 105
3.8.1 Listing existing trunk groups and VOIP providers .............................................................. 1 5
3.8.2 Analogue trunk groups ........................................................................................................ 1 5
3.8.2.1 Adding runk groups .................................................................................................................. 105
3.8.2.2 Edi ing runk groups .................................................................................................................. 106
3.8.2.3 Adding runks o a group ............................................................................................................ 107
3.8.2.4 Removing runks from a group .................................................................................................. 107
3.8.2.5 Removing a runk group ............................................................................................................ 107
3.8.2.6 Viewing group members ............................................................................................................ 108
3.8.3 SIP trunks ............................................................................................................................ 1 8
3.8.3.1 SIP call se up ............................................................................................................................. 108
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3.8.3.2 Adding a SIP runk ..................................................................................................................... 108
3.8.3.3 Sip runk configura ion .............................................................................................................. 108
3.8.3.4 Edi ing a SIP runk ..................................................................................................................... 113
3.8.3.5 Removing a SIP runk ................................................................................................................ 113
3.8.4 Inter-Asterisk Exchange (IAX) trunks ................................................................................. 113
3.8.4.1 Adding an IAX runk .................................................................................................................. 113
3.8.4.2 Edi ing an IAX runk .................................................................................................................. 115
3.8.4.3 Removing a SIP runk ................................................................................................................ 115
3.9 BUDGET TRUNKS ............................................................................................................................. 115
3.9.1 Configuring Budget Trunks ................................................................................................. 115
3.9.2 Budget Trunk Behaviour ...................................................................................................... 117
3.10 OUTBOUND ROUTE CONFIGURATION ................................................................................................... 117
3.1 .1 Viewing configures outbound routes ................................................................................. 117
3.1 .2 Adding outbound routes .................................................................................................... 117
3.1 .3 Configuring outbound routes ............................................................................................ 118
3.1 .4 Dial Patterns ..................................................................................................................... 118
3.10.4.1 Adding dial pa erns o an ou bound rou e ................................................................................ 118
3.10.4.2 Dial pa ern syn ax ................................................................................................................... 118
3.1 .5 Adding trunks to an outbound route .................................................................................. 119
3.1 .6 Removing Trunks from a route .......................................................................................... 119
3.1 .7 Deleting outbound routes .................................................................................................. 119
3.1 .8 Outbound route priority .................................................................................................... 119
3.11 INBOUND ROUTE CONFIGURATION ...................................................................................................... 119
3.11.1 Viewing existing inbound routes ........................................................................................ 12
3.11.2 Adding a new inbound route .............................................................................................. 12
3.11.3 Configuring inbound routes .............................................................................................. 121
3.11.4 Configuring call destinations ............................................................................................ 122
3.11.4.1 Conferences ............................................................................................................................. 122
3.11.4.2 Day/Nigh ................................................................................................................................ 122
3.11.4.3 Ex ensions ................................................................................................................................ 122
3.11.4.4 Ring Groups ............................................................................................................................. 122
3.11.4.5 Termina ion .............................................................................................................................. 122
3.11.4.6 Voicemail ................................................................................................................................. 122
3.11.4.7 IVR .......................................................................................................................................... 122
3.11.4.8 Phonebook ............................................................................................................................... 123
3.11.5 Deleting an inbound route ................................................................................................. 123
3.12 FLEXPATH CONFIGURATION .............................................................................................................. 123
3.12.1 FlexPath Fundamentals .................................................................................................... 123
3.12.2 FlexPath Route Types ........................................................................................................ 124
3.12.2.1 Include ..................................................................................................................................... 124
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3.12.2.2 Ma ch ....................................................................................................................................... 124
3.12.2.3 S ar ......................................................................................................................................... 125
3.12.3 FlexPath Destinations ....................................................................................................... 125
3.12.4 Viewing existing FlexPaths ............................................................................................... 125
3.12.5 Adding FlexPaths .............................................................................................................. 125
3.12.6 Deleting FlexPaths ............................................................................................................ 126
3.12.7 Adding routes to a FlexPath .............................................................................................. 126
3.12.8 Changing route priority in a FlexPath .............................................................................. 127
3.12.9 Editing routes in a FlexPath ............................................................................................. 127
3.12.1 Deleting routes from a FlexPath ..................................................................................... 127
3.12.11 FlexPath use cases .......................................................................................................... 127
3.12.11.1 Class of service ...................................................................................................................... 127
3.12.11.2 Par i ioning / mul i- enan ...................................................................................................... 128
3.12.11.3 Simple par i ioned DID rou ing: ............................................................................................. 130
3.12.11.4 Trunk o Trunk ga eway ......................................................................................................... 130
3.12.11.5 Legacy PBX Remo e ex ension ga eway ................................................................................ 131
3.12.11.6 Legacy PBX fea ure se ex ension .......................................................................................... 131
3.12.11.7 Immedia e dialing .................................................................................................................. 132
3.12.11.8 Transforma ions ..................................................................................................................... 132
3.12.11.9 Assigning DIDs o BRI por s .................................................................................................. 133
3.12.11.10 Load-balancing calls ............................................................................................................ 133
3.12.11.11 FXO Trunk pick-up o es for runk service ......................................................................... 134
3.13 CALL RECORDING ........................................................................................................................... 134
3.13.1 Configuring individual extensions .................................................................................... 135
3.13.2 Recording all calls ............................................................................................................ 135
3.13.3 On-demand recording ....................................................................................................... 136
3.13.4 Call recording conditions .................................................................................................. 136
3.13.5 Gateway Recording ........................................................................................................... 136
3.13.5.1 Ga eway Recording Encryp ion ............................................................................................... 137
3.13.5.2 Ga eway recording in a-law ..................................................................................................... 137
3.13.6 Viewing call recordings ..................................................................................................... 137
3.14 POWERING THE COM.X VIA AN UNINTERRUPTED POWER SUPPLY ......................................................... 138
3.14.1 Supported UPS Devices .................................................................................................... 138
3.15 SECURING THE SYSTEM ................................................................................................................... 138
3.15.1 General .............................................................................................................................. 139
3.15.2 Network ............................................................................................................................. 139
3.15.3 VoIP ................................................................................................................................... 139
3.15.4 PBX ................................................................................................................................... 139
3.16 CALL BEHAVIOR ON NO ANSWER / BUSY ........................................................................................... 140
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3.16.1 Unattended transfer .......................................................................................................... 14
3.16.2 Attended transfer ............................................................................................................... 14
3.16.3 Call parking ...................................................................................................................... 14
3.16.4 Ring-back .......................................................................................................................... 14
3.16.4.1 Disabling Ringback Func ionali y ............................................................................................ 143
4 ADVANCED CONFIGURATION ................................................................................................... 144
4.1 ANNOUNCEMENTS ............................................................................................................................ 144
4.2 CALLBACK ...................................................................................................................................... 144
4.3 CONFERENCES ................................................................................................................................. 146
4.4 DAY / NIGHT CONTROL ..................................................................................................................... 147
4.5 FEATURE CODES .............................................................................................................................. 148
4.6 GENERAL SETTINGS ......................................................................................................................... 150
4.6.1 Dial command options ........................................................................................................ 15
4.7 IVR .............................................................................................................................................. 155
4.8 MUSIC ON HOLD .............................................................................................................................. 158
4.8.1 Configuring streaming music .............................................................................................. 158
4.8.2 Playback configuration ....................................................................................................... 158
4.8.3 Adding a music category ..................................................................................................... 159
4.8.4 Adding a streaming category .............................................................................................. 159
4.9 OUTBOUND ROUTES .......................................................................................................................... 160
4.10 PAGING ........................................................................................................................................ 161
4.11 INTERCOM ..................................................................................................................................... 162
4.12 PARKING LOT ............................................................................................................................... 163
4.13 PHONEBOOK .................................................................................................................................. 163
4.14 PIN SETS ...................................................................................................................................... 164
4.15 QUEUES ....................................................................................................................................... 165
4.16 RING GROUPS ............................................................................................................................... 168
4.17 SYSTEM RECORDINGS ..................................................................................................................... 170
4.18 TIME CONDITIONS .......................................................................................................................... 171
4.19 TIME GROUPS ............................................................................................................................... 172
4.20 VOICEMAIL BLASTING .................................................................................................................... 173
4.21 DISA ......................................................................................................................................... 173
4.22 LISTENING IN ON CALLS / SPY FEATURE ............................................................................................. 174
5 MONITORING THE SYSTEM ...................................................................................................... 175
5.1 GUI STATUS PAGE .......................................................................................................................... 175
5.1.1 Status Display ..................................................................................................................... 175
5.1.2 Services menu ...................................................................................................................... 175
5.2 DETAILED LOGGING .......................................................................................................................... 175
5.3 CALL DETAIL RECORDS (CDR) ........................................................................................................ 176
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5.3.1 Reviewing Call Detail Records ........................................................................................... 176
5.3.2 Enabling logging to CSV ..................................................................................................... 177
5.3.3 Accessing the CDR database .............................................................................................. 177
5.4 MONITORING OF REMAINING CAPACITY ON THE UNIT .............................................................................. 177
5.4.1 Deleting of call recordings .................................................................................................. 178
5.4.2 Changing the memory consumption threshold .................................................................... 178
5.4.3 Auto-removal of audio files ................................................................................................. 178
5.5 RETRIEVING MONITORING INFORMATION ............................................................................................... 178
5.5.1 Monitoring functions ........................................................................................................... 178
6 ADVANCED ADMINISTRATION .................................................................................................. 182
6.1 CONSOLE ACCESS ............................................................................................................................. 182
6.1.1 Authentication ..................................................................................................................... 182
6.1.2 Accessing the unit ................................................................................................................ 182
6.1.2.1 Serial access ............................................................................................................................... 182
6.1.2.2 Secure shell access ..................................................................................................................... 182
6.1.2.3 Edi ing sys em files .................................................................................................................... 183
6.1.2.4 Changing he shell login password ............................................................................................. 183
6.2 REBOOTING THE SYSTEM ................................................................................................................... 183
6.3 CONFIGURING EMAIL SERVICES ........................................................................................................... 183
6.3.1 Configuring voicemail to email ........................................................................................... 183
6.3.2 Configuring sendmail for mail relay ................................................................................... 184
6.3.3 Sending a test email ............................................................................................................ 185
6.3.4 Monitoring outgoing email ................................................................................................. 185
6.4 ASTERISK PBX SOFTWARE MANAGEMENT ............................................................................................ 185
6.4.1 Accessing the Asterisk PBX console ................................................................................... 185
6.4.2 Stopping and restarting the Asterisk PBX software ............................................................ 186
6.4.2.1 Res ar ing As erisk ..................................................................................................................... 186
6.4.2.2 S opping As erisk ....................................................................................................................... 186
6.4.2.3 S ar ing As erisk ......................................................................................................................... 186
6.4.2.4 No ify when no calls .................................................................................................................. 186
6.5 FREEPBX ACCESS ........................................................................................................................... 186
6.6 MANUALLY BACKING UP AND RESTORING THE CONFIGURATION ................................................................ 187
6.7 SETTING THE SYSTEM'S DATE, TIME AND TIMEZONE ................................................................................ 187
6.8 VIDEO CALL SUPPORT (H.263 AND H.263+) ...................................................................................... 188
6.9 RECOVERING / RESETTING THE COM.X COMMA USER PASSWORD ............................................................. 188
6.10 ADDING STATIC ROUTES TO THE NETWORK .......................................................................................... 188
6.11 BOOTING THE COM.X IN RECOVERY MODE ......................................................................................... 189
6.11.1 Booting in recovery mode .................................................................................................. 189
6.12 THIRD PARTY MODULES ................................................................................................................. 189
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6.13 TELEPHONE MANAGEMENT SYSTEMS (TMS) .................................................................................... 189
6.13.1 MAN 3 ......................................................................................................................... 189
6.13.1.1 Ins alling MAN 3000 suppor .................................................................................................. 189
6.13.1.2 CDR forma ............................................................................................................................. 193
6.13.1.3 Defining ou bound line numbers .............................................................................................. 195
6.13.1.4 Logging records from a specific da e ....................................................................................... 195
6.13.2 Asterisk TMS systems ........................................................................................................ 196
6.13.3 P$X (PBillX) hotel management system ........................................................................... 196
6.14 SETTING UP A STREAMING MUSIC SERVER ........................................................................................... 197
6.15 MICROSOFT OUTLOOK INTEGRATION ................................................................................................. 198
6.15.1 Outcall ............................................................................................................................... 198
6.15.2 asttapi ................................................................................................................................ 2
6.16 FAIL2BAN INTEGRATION ................................................................................................................... 202
6.16.1 Configuration .................................................................................................................... 2 2
6.17 VIBE .......................................................................................................................................... 202
6.18 FLASH OPERATOR PANEL .................................................................................................................. 203
6.18.1 Flash Operator Panel demo version ................................................................................. 2 3
6.18.2 FOP2 access ..................................................................................................................... 2 3
6.18.3 Setting the operator extension ........................................................................................... 2 3
6.18.4 Limiting Flash Operator Panel access to operator only .................................................. 2 3
6.18.5 Accessing Flash operator panel ........................................................................................ 2 4
6.18.6 Using FOP2 ...................................................................................................................... 2 5
6.18.7 Generating internal phone calls ....................................................................................... 2 5
6.18.8 Answering Calls ................................................................................................................ 2 6
6.18.9 Transferring calls .............................................................................................................. 2 6
6.18.1 Listening to calls ............................................................................................................. 2 7
6.18.10.1 Lis en ..................................................................................................................................... 207
6.18.10.2 Lis en and Whisper ................................................................................................................ 207
6.19 NAGIOS ........................................................................................................................................ 207
6.19.1 Hosts .................................................................................................................................. 2 8
6.19.2 Accessing Nagios .............................................................................................................. 2 8
6.19.3 Services ............................................................................................................................. 2 8
6.19.4 Disabling active Nagios Checks on a Service or Port ...................................................... 2 9
6.19.5 Customised Monitoring and Reporting ............................................................................. 21
7 TROUBLESHOOTING .................................................................................................................... 211
Index of Tables
Table 1: Default network interface configuration........................................................18
Table 2: Global settings.............................................................................................34
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Table 3: Com.X Firewall efault policies. ..................................................................51
Table 4: Comma evice configuration.......................................................................62
Table 5: Generic evice configuration.......................................................................63
Table 6: Manage SIP evice configuration..............................................................63
Table 7: FXO port configuration................................................................................74
Table 8: FXS port configuration.................................................................................75
Table 9: BRI port configuration..................................................................................76
Table 10: PRI port configuration................................................................................77
Table 11: Extension configuration.............................................................................83
Table 12: A vance extension configuration.............................................................84
Table 13: Follow-me configuration............................................................................86
Table 14: Trunk group configuration (a ition)..........................................................89
Table 15: Trunk group configuration (e iting)............................................................90
Table 16: SIP trunk basic configuration.....................................................................92
Table 17: SIP trunk a vance configuration..............................................................95
Table 18: IAX trunk basic configuration.....................................................................97
Table 19: IAX trunk a vance configuration..............................................................97
Table 20: Outboun route configuration..................................................................101
Table 21: Inboun route configuration.....................................................................105
Table 22: FlexPath route types................................................................................107
Table 23: FlexPath estinations..............................................................................108
Table 24: FlexPath configuration.............................................................................109
Table 25: FlexPath route configuration....................................................................109
Table 26: Ring-back behavior..................................................................................125
Table 27: Announcement configuration...................................................................126
Table 28: Callback configuration.............................................................................127
Table 29: Conference configuration.........................................................................128
Table 30: Day/night configuration............................................................................130
Table 31: Feature co e configuration......................................................................131
Table 32: General PBX configuration settings.........................................................136
Table 33: Interactive voice response configuration..................................................139
Table 34: Playback configuration............................................................................141
Table 35: Music category configuration...................................................................141
Table 36: Streaming music category configuration..................................................142
Table 37: Outboun route configuration..................................................................143
Table 38: Paging configuration................................................................................144
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Table 39: Parking lot configuration..........................................................................145
Table 40: Phone book entry configuration options...................................................146
Table 41: Pin set configuration................................................................................146
Table 42: Queue configuration options....................................................................150
Table 43: Ring group configuration oprions.............................................................152
Table 44: System recor ing configuration...............................................................152
Table 45: Time con ition configuration....................................................................153
Table 46: Time group configuration.........................................................................154
Table 47: Voicemail blasting configuration..............................................................155
Table 48: Logging levels.........................................................................................158
Table 49: Monitoring functions................................................................................163
Table 50: Man3000 CDR format column hea ers...................................................175
Table 51: Man3000 CDR format fiel escriptions..................................................177
Table 52: Outcall configuration................................................................................180
Table 53: asttapi configuration................................................................................183
Table 54: Services an interfaces monitore by the Nagios application..................191
Illustration Index
Figure 1: Com.X web portal......................................................................................19
Figure 2: Remote web login......................................................................................19
Figure 3: GUI layout an configuration status...........................................................19
Figure 4: Review / apply task list...............................................................................20
Figure 5: Start menu options.....................................................................................20
Figure 6: Start menu options.....................................................................................21
Figure 7: System maintenance - backup...................................................................22
Figure 8: The new backup is liste un er the appropriate section.............................23
Figure 9: Backups can be sche ule to back up the Com.X settings automatically. 23
Figure 10: The sche ule (if configure ) is isplaye on the title bar. ........................23
Figure 11: Managing in ivi ual backup archives. .....................................................24
Figure 12: Save the backup archive to an external location......................................24
Figure 13: Restore the selecte backup....................................................................24
Figure 14: Tasks to be execute are liste with an option to cancel..........................25
Figure 15: Submit the esire archive for uploa . ....................................................25
Figure 16: Up ating the MAC a ress of a replacement unit....................................26
Figure 17: Manage Licenses via the GUI..................................................................27
Figure 18: Select the appropriate license type before uploa ing the license.............27
Figure 19: File retrieve an rea y for uploa ...........................................................27
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Figure 20: Licenses submitte for authentication......................................................28
Figure 21: Only system maintenance options available from the GUI of a system with
no active licenses......................................................................................................28
Figure 22: Select the Packages tab..........................................................................29
Figure 23: Manage packages liste with version an status...................................29
Figure 24: Options available for managing packages...............................................29
Figure 25: The comx-base-1.2-mpx packages is selecte . ......................................30
Figure 26: Global Settings........................................................................................31
Figure 27: Options available for global network configurations. ...............................33
Figure 28: Interface list, status is bol ly in icate by colour highlighting...................34
Figure 29: Ethernet LAN port configuration options..................................................35
Figure 30: DHCP an Comma server configuration options. ....................................36
Figure 31: A ing a route to all a resses in the 10.0.0.X range by eclaring the
subnet, /24...............................................................................................................37
Figure 32: Managing IP routes on an interface. .......................................................38
Figure 33: PPPoE interface configuration options. ...................................................39
Figure 34: VLAN an PVC port creation. .................................................................40
Figure 35: VLAN Configuration Options....................................................................41
Figure 36: Ports can be allocate a particular zone into which they fall. ..................42
Figure 37: Ports can be allocate into one of four efault zones. .............................42
Figure 38: Policies are liste showing source an estination zones. ......................43
Figure 39: A the efault firewall policies to your configuration. .............................44
Figure 40: Policy Management an preference manipulation. .................................45
Figure 41: E iting an existing Firewall policy. ...........................................................45
Figure 42: Logging Options for firewall policies. .......................................................45
Figure 43: Options for new rules an policies. .........................................................46
Figure 44: Configuring a new firewall policy. ............................................................46
Figure 45: Rule Wizar . Types of configurable rules. ..............................................46
Figure 46: Inboun Re irect rule wizar . .................................................................48
Figure 47: Inboun access rule wizar ......................................................................49
Figure 48: Ping firewall rule wizar ...........................................................................50
Figure 49: Blacklist rule configuration wizar . ..........................................................51
Figure 50: This rule features an unknown interface an so has been isable an
marke in re ............................................................................................................52
Figure 51: The network can bge scanne for evices from the Har ware panel.......52
Figure 52: The number of etecte evices is isplaye on the Har ware panel.
Scanning the network increases the number of etecte evices. ...........................52
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Figure 53: Selecting the appropriate etecte evice after a scan of the network. . .53
Figure 54: Selection of evice types to be a e . ....................................................53
Figure 55: Comma evice configuration....................................................................55
Figure 56: A Manage SIP evice will alrea y have some fiel s populate . ............56
Figure 57: Manual Configuration of a Manage SIP Device......................................57
Figure 58: The Com.X forwar s an proxies the necessary traffic to the han sets so
that they can sit safely behin a firewall an still be configure remotely..................57
Figure 59: The GUI of the evice is accessible through the Com.X GUI by selecting
Connect....................................................................................................................58
Figure 60: Enabling lines on a han set.....................................................................59
Figure 61: Right click the appropriate line in the ports tree to assign it a new
extension..................................................................................................................59
Figure 62: Consecutive extensions can be create an assigne to multiple lines on
the same evice........................................................................................................59
Figure 63: Four extensions will be create an assigne to the lines of the same
han set.....................................................................................................................60
Figure 64: Click an rag the esire line over the esire free extension. Note the
green tick icon on the line being ragge . ................................................................60
Figure 65: Strong passwor s are generate for extensions. ....................................60
Figure 66: Extensions can be configure to support multiple Co ecs.......................61
Figure 67: Available estinations for DSS keys inclu e
extensions,conferences,queues,ring groups, parking lots an in ivi ual parking bays.
..................................................................................................................................62
Figure 68: Multiple DSS keys can be configure to transfer to consecutive extensions
..................................................................................................................................63
Figure 69: The above proce ure results in a configuration as such. ........................63
Figure 70: Keys on the extensions mo ule can also be configure . .........................64
Figure 71: Select A -> Sprea sheet to a an provision han sets from a
sprea sheet. ............................................................................................................64
Figure 72: Example sprea sheet for Maqnage SIP Device provisioning an
extension creation.....................................................................................................65
Figure 73: Echo cancellation.....................................................................................71
Figure 74: Assigning extensions...............................................................................74
Figure 75: Trunk group configuration (e iting)..........................................................81
Figure 76: SIP trunk basic configuration options.......................................................85
Figure 77: SIP provi er eletion confirmation...........................................................88
Figure 78: Bu get configuration settings...................................................................90
Figure 79: CDR Call logs........................................................................................110
Figure 80: Configuration an synchronization status isplay..................................145
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Figure 81: Services can be enable / isable , restarte an enable / isable on start
up. ..........................................................................................................................145
Figure 82: Call recor search options.....................................................................146
Figure 83: CDRs can be exporte in CSV or PDF format.......................................147
Figure 84: "ifconfig eth0" shows network configurations of eth0 (Lan1)..................152
Figure 85: 'su o asterisk -rx "stop when convenient" ' stops the asterisk service, so
that no calls are cut off, then 'su o reboot' reboots the Com.X system. .................153
Figure 86: If an email a ress is liste in this fiel , voicemail recor ings an
notifications will be sent to the a ress. .................................................................153
Figure 87: Sen mail configuration..........................................................................154
Figure 88: Man3000 settings menu.........................................................................160
Figure 89: Man3000 port settings...........................................................................160
Figure 90: Man 3000 TCP/IP configuration.............................................................161
Figure 91: Man3000 format settings........................................................................162
Figure 92: Importing a Man3000 format template...................................................162
Figure 93: Outcall ialing rules configuration..........................................................168
Figure 94: Outcall server configuration...................................................................168
Figure 95: Outcall extension configuration..............................................................169
Figure 96: Outlook contacts integration...................................................................169
Figure 97: asttapi configuration...............................................................................170
Figure 98: Calling a contact....................................................................................171
Figure 99: Selecting Asterisk as ial option.............................................................171
Figure 100: An Operator extension can be manually configure . ...........................173
Figure 101: FOP access can be limite to the operator only, if require . ...............174
Figure 102: Select "Operator panel" to access the Flash operator panel................174
Figure 103: Login with an extension number an voicemail pin..............................174
Figure 104: Extension 1000 logge in. Notice the nine icons above the extensions
each of which performs a function..........................................................................175
Figure 105: Extension 2000 is logge in on this operator panel. Notice only four
function buttons above the liste extensions...........................................................175
Figure 106: Trunks, queues an parking slots are also isplaye . Notice the Sip
Trunk has one active call, in icate by the orange colour an the external caller,
5000........................................................................................................................175
Figure 107: Dialling extension 2000 from extension 1000. Notice the blue outline
aroun extension 2000...........................................................................................176
Figure 108: Notice the change of colour of extension 1000, as well as the incoming
call from "1000" shown on extension 2000..............................................................176
Figure 109: Picking up a call to extension 1003. Pushing the "Call Pickup" button will
connect the caller to the extension of the FOP user. ..............................................176
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Figure 110: The call between extension 1000 an external caller 5000 will be
transferre to extension 1001.................................................................................176
Figure 111: Select the active call, then click "Listen"...............................................177
Figure 112: The Listen an whisper feature allows the operator to listen in on other
calls, an talk to the local user on the call. .............................................................177
Figure 113: The lan ing page of the Com.X Gui.....................................................178
Figure 114: Options available for configuring Nagios monitoring on a port or a
service....................................................................................................................180
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1 Introduction
1.1 Overview
This ocument is inten e for Com.X PBX an Gateway a ministrators an etails
access to, commissioning, management an monitoring of the Com.X range of
pro ucts, release 1.4, inclu ing the Wan erbox, Com.X5, Com.X10 an Com.X20
pro ucts. It forms part of a suite of manuals an gui es for the Com.X pro uct range,
which also inclu es the Com.X En User manual, the Com.X Installation gui e an
the Com.X Trouble-shooting gui e.
Note: Com.X systems running 1.3 software can be upgra e to 1.4 software an
license .
Com.X gateway pro ucts can also be remotely license an upgra e to fully
functional 1.4 PBX systems.
Please contact your istributor for pricing an other etails.
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2 Managing t e unit
2.1 Accessing t e unit
2.1.1 Factory network configuration
The Com.X units ship with 2 - 4 external ethernet ports labele lan1, lan2 etc.
(enumerate from eth0 in the Operating System). Com.X1 an Com.X10 mo els
have an internal ethernet port (eth3), an certain Com.X5 mo els have an internal
port for DSL applications (wan). The ports are factory-configure as follows.
Interface Mo els DHCP? IP Netmask
lan1 / eth0 X1, X2, X5,
X10
DHCP Client - -
lan2 / eth1 X1, X2, X5,
X10
No 192.168.101.1 255.255.255.0
lan3 / eth2 X1, X5, X10 No 192.168.102.1 255.255.255.0
lan4 / eth3 X5 No 192.168.103.1 255.255.255.0
internal / eth3 X1, X10 No 192.168.103.1 255.255.255.0
wan X5 No - -
Table 1: Default network interface configuration
Note: Com.X5 systems utilize an internal PCI bus an offer external connection to
the lan4/eth3 network interface.
Warning: Changing the configuration of the internal eth3 interface may result in loss
of service on Com.X1/Com.X10.
2.1.2 Aut entication
Web login has been pre-configure with the efault a ministrator username 'a min'
an passwor 'a min'. It is a visable to change this passwor irectly after
installation.
2.1.3 Remote web login
Once the unit has been powere on an starte up, it can be accesse from a
Firefox, Internet Explorer or Chrome web browser with the URL set to the IP a ress
of the unit. Select the A ministrator button to log in. Enter your username an
passwor an select 'Login' to authenticate. Please see section 2.1.8 for more etail
on changing the a ministrator's passwor .
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Figure 1: Com.X web portal
Figure 2: Remote web login
Note: Shoul your GUI eventually time out rather than loa ing correctly, you can
now select to Restart the GUI an to restart the system irectly from the web portal
log in.
2.1.4 Wanderweb Activation
Units featuring 1.4 software are compatible with the Wan werweb clou platform.
Wan erweb provi es a clou -base platfrom through which a ministration an user
features can be accesse .
User features inclu e:
•a webRTC extension in your browser or mobile appplication, twinne with
your esktop extension.
•Instant messenger service to other Wan erweb users
•Remote access to company phonebooks
A min features inclu e:
•Remote access to the GUI an terminal of the unit, through Wan erweb.
•Device an service monitoring
•Service report/alert prioritisation
•Remote extension an user configuration through Wan erweb.
For more information or to sign up to Wan erweb contact your istributor or Far
South Networks. Configuration management
2.1.5 GUI layout
The Com.X GUI facilitates status monitoring an control of the unit an peripheral
evices via a set of menus accessible from the menu bar. After any changes have
been ma e to the configuration, these nee to be reviewe an applie before they
take effect.
©2010 – 2016 Far Sout Networks