TABLE OF CONTENTS
Chapter1 Safety Notice...................................................................................................3
Chapter2 Brief Introduction...........................................................................................4
2.1 Brief introduction of ZX20 ..............................................................................................4
2.2 Hardware Structure..........................................................................................................5
2.2.1 Back Panel ............................................................................................................5
2.2.2 Front Panel............................................................................................................5
2.2.3 Hardware:..............................................................................................................6
2.2.4 Environmental Requirements:............................................................................6
2.2.5 Packing List...........................................................................................................6
Chapter3 Basic Configuration.......................................................................................7
3.1 Preparation Before Operation ..........................................................................................7
3.2 Before Making a Call.......................................................................................................7
3.2.1 Login IP PBX......................................................................................................7
3.2.2 Basic Configuration...........................................................................................9
3.2.3 Time Based Rules...........................................................................................10
3.3 Outbound Call................................................................................................................11
3.3.1 Trunks...................................................................................................................11
3.3.4 Outbound Routes...............................................................................................14
3.4 Inbound Call...................................................................................................................16
3.4.1 Inbound Routes................................................................................................16
3.4.2 IVR.....................................................................................................................17
3.4.3 IVR Prompts........................................................................................................18
3.4.4 Ring Groups........................................................................................................18
3.5 Black List.......................................................................................................................19
3.5.1 Pickup Call...........................................................................................................20
3.6 On The Call....................................................................................................................21
3.6.1 Call Parking......................................................................................................21
3.6.2 Transfer.............................................................................................................21
3.6.3 Conference.......................................................................................................22
3.7 Settings before leaving office.........................................................................................24
3.7.1 Follow Me..........................................................................................................24
3.7.2 VoiceMail...........................................................................................................25
3.8 Call Queue......................................................................................................................27
3.8.1 Create Agent ....................................................................................................27
3.8.2 Agent Registration...........................................................................................29
3.8.3 Agent Log Off...................................................................................................30
Chapter 4 Advanced .....................................................................................................31
4.1 Options...........................................................................................................................31
4.2 VoiceMail.......................................................................................................................32
4.3 Music Settings................................................................................................................35
4.4 DISA..............................................................................................................................36
4.5 PagingAnd Intercom......................................................................................................37
