Zycoo ZX20 SERIES User manual

ZYCOO®ZX20 SERIES IPPBX
USER MANUAL
V1.1
The information contained in this document is subject to change at any time without prior
notification. If you want to learn more info about our product, please visit our web
www.zycoo.com.

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TABLE OF CONTENTS
Chapter1 Safety Notice...................................................................................................3
Chapter2 Brief Introduction...........................................................................................4
2.1 Brief introduction of ZX20 ..............................................................................................4
2.2 Hardware Structure..........................................................................................................5
2.2.1 Back Panel ............................................................................................................5
2.2.2 Front Panel............................................................................................................5
2.2.3 Hardware:..............................................................................................................6
2.2.4 Environmental Requirements:............................................................................6
2.2.5 Packing List...........................................................................................................6
Chapter3 Basic Configuration.......................................................................................7
3.1 Preparation Before Operation ..........................................................................................7
3.2 Before Making a Call.......................................................................................................7
3.2.1 Login IP PBX......................................................................................................7
3.2.2 Basic Configuration...........................................................................................9
3.2.3 Time Based Rules...........................................................................................10
3.3 Outbound Call................................................................................................................11
3.3.1 Trunks...................................................................................................................11
3.3.4 Outbound Routes...............................................................................................14
3.4 Inbound Call...................................................................................................................16
3.4.1 Inbound Routes................................................................................................16
3.4.2 IVR.....................................................................................................................17
3.4.3 IVR Prompts........................................................................................................18
3.4.4 Ring Groups........................................................................................................18
3.5 Black List.......................................................................................................................19
3.5.1 Pickup Call...........................................................................................................20
3.6 On The Call....................................................................................................................21
3.6.1 Call Parking......................................................................................................21
3.6.2 Transfer.............................................................................................................21
3.6.3 Conference.......................................................................................................22
3.7 Settings before leaving office.........................................................................................24
3.7.1 Follow Me..........................................................................................................24
3.7.2 VoiceMail...........................................................................................................25
3.8 Call Queue......................................................................................................................27
3.8.1 Create Agent ....................................................................................................27
3.8.2 Agent Registration...........................................................................................29
3.8.3 Agent Log Off...................................................................................................30
Chapter 4 Advanced .....................................................................................................31
4.1 Options...........................................................................................................................31
4.2 VoiceMail.......................................................................................................................32
4.3 Music Settings................................................................................................................35
4.4 DISA..............................................................................................................................36
4.5 PagingAnd Intercom......................................................................................................37

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4.6 Phone Book....................................................................................................................37
4.7 PIN Set...........................................................................................................................38
4.8 Feature Codes.................................................................................................................38
4.9 Auto Provision ...............................................................................................................41
Chapter 5 Status..........................................................................................................43
5.1 Call Logs........................................................................................................................43
5.2 Register Status................................................................................................................43
5.3 System Info....................................................................................................................44
Chapter 6 System........................................................................................................45
6.1 Network & Country .......................................................................................................45
6.2 TroubleShooting.............................................................................................................45
6.3 DDNS & VPN................................................................................................................46
6.4 Time Settings .................................................................................................................47
6.5 Management...................................................................................................................48
6.6 Backup ...........................................................................................................................49
6.7 Update............................................................................................................................49
Chapter 7 Operating Instruction..................................................................................50
7.1 ZX20 IP PBX is behind Router......................................................................................51
7.2 How to combine two ZX20 IP PBX in the same network..............................................51
7.3 How to combine two IPPBX in different network.........................................................55
7.4 How to resolve problems about hearing on one side only..............................................57
Chapter8 How to use Skype account in ZX20............................................................59

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Chapter1 Safety Notice
Please read the following safety notices before installing or using this IP PBX. They are
crucial for a safe and reliable operation of the device.
Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
Before using the external power supply in the package, please check with residential
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it,
otherwise, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal circuit boards.
Do not install the device in places where there is direct sunlight.Also do not place the
device on carpets or cushions. It may cause fire or breakdown.
Avoid exposing the device to high temperature, below -10°C or high humidity. Avoid
wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling to the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock or breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe
it with soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug or phone line, it may cause an electric
shock.
Do not install this device in an ill-ventilated place.
You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazard involved with electrical circuitry and be familiar
with standard practices for preventing accidents.

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Chapter2 Brief Introduction
2.1 Brief introduction of ZX20
Aim to SMEs (Small&Middle Enterprises), ZX20 Series IP PBX is a multi-function
intelligent IP Phone system provided by ZYCOO. It doesn’t only support traditional PBX
functions, but also support virtual operator, Voicemail to email, media-music on hold,
monitor, and conference, etc. In addition, it is very convenient for SMEs' management and
maintenance, also easy to upgrade. SMEs can set up own phone system to improve the
company image and office efficiency.
ZX20 series IP PBX includes: ZX20-A211, ZX50-A202, most of their features are same,
main difference is the interface, please check the following table for details:
Model
FXS
FXO
ZX20-A2
A211
1
1
A202
0
2
Main Features
30 SIP registers
Video Calls
Auto Provision
Multiple Language
DID(Direct Inward Dialing Number)
Support SKYPE for SIP
Call Monitor / Record
Support PoE
FXO to FXS life line
Codec: G.711-Ulaw,G.711-Alaw,G.726,G.729,GSM,SPEEX
H.261,H.263,H.263+,H.264
Call Hold / Forward / Transfer / Waiting / Parking
Call Paging and Intercom
Caller ID
Music On Hold
DISA(Direct Inward System Access)
Flexible Dial Plan
Ring Group
Conference Room (3 rooms only)
Black List
Phone Book
Call Queue
BLF(Busy Lamp Field)
Built-in SIP/IAX2 server
Build-in voice mail server

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Echo Cancelation/VAD
Configuration By web
Support Static/DHCP/PPPOE
VPN Client(Support N2N/L2TP)
DDNS Client(Support Dyndns.org/No-ip.com /zoneedit.com)
Support NTP(Network Time Protocol)
2.2 Hardware Structure
Here, we take ZX20-A202 as the sample to show the interface and the indicators.
2.2.1 Back Panel
2 Analog Port(RJ11)
1 Network Interface (RJ45)
1 Power Interface (DC 12V 2A)
1 Reboot Button
2.2.2 Front Panel
Mark
Function
Status
Description
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
On
System working
Off
System Failed

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WAN
WAN interface Status
Wink
Data exchanging
Off
No Data exchanging
Off
No Data exchanging
USB
USB Interface Status
on
With Mobile USB Disk
Off
Without Mobile USB Disk
Port1-Port2
Analog Modules Status
Green
FXS channels
Red
FXO channels
Off
Failed
2.2.3 Hardware:
32bit embedded RISC DSP
256M Onboard Nand Flash
64M Onboard SDRAM
2.2.4 Environmental Requirements:
temperature: -10 °C -45 °C
Storage temperature: -30 °C -65 °C
humidity: 10-80% no dew
Power:AC 100~240V
2.2.5 Packing List
ZX20 IP PBX 1 Unit
Power Adapter 1 Unit
CD (Quick Start Guide/ User Manual/ Pictures) 1 Piece
Product Maintenance Card 1 Piece

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Chapter3 Basic Configuration
3.1 Preparation Before Operation
What kind of IP Phone can be used with ZX20 IP PBX?
FXS Interface
Analog Phone (normal phone like TCL)
SIP Extension
ZP Series IP Phones provided by ZYCOO(ZP302/ ZP502/ ZP502P)
IP Phone which supports SIP or IAX2 protocol (eg: CISCO, Grandstream, etc.)
3.2 Before Making a Call
3.2.1 Login IP PBX
Getting IP Address
ZX20 IP PBX support 3 Ways to get the IPAddress: Static/ DHCP/ PPPoE
Default IPAnd Port of WAN: http://192.168.1.100:9999
Default configuration and function key
Web GUI username: admin
Web GUI password: admin
**11 Play the IPAddress of WAN port
600 Enter into the Voicemail Box
900 Enter into the Meeting
# Blind Transfer
*2 Attended Transfer
* Disconnect Call
Login the system
After connecting the IP PBX to the local area network, launch the web browser on a
computer which is in this local area network. Enter the IP address of the system (WAN
port IP address http://192.168.1.100:9999. The start web page will appear like
this:

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Enter Username and password (default username is admin, password is admin), then
click “login”. Once the login is successful, the home page will be displayed:
Note:
1) you have to add a network segment same with the WAN port if your PC is not at
192.168.1.XXX.
2) For safety requirement, please modify the username and password after you login.
You can modify in this page: “System”---“Management”
3) Generally, based on the default setting, if user didn’t do anything in 1 min after login,
system will reflect it’s over time. If you want to continue operating, please login again.
If username and password are right, this following page will be displayed:
Network WAN Port IP will be displayed
Storage Total storage and used storage will be displayed
Channels Channel information will be based on the product model
Device Info Product Model and System Version will be displayed

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Common Button
Besides of the device info in the home page, the following common buttons are displayed
as well:
Log out Log out GUI
Reboot Reboot the IP PBX system
Factory Defaults Restore all settings to factory default
Activate Changes Activate the changes for your current configuration
System Menu
System Menu include the following sub menu:
Home Page Display device info
Basic Basic configuration on extension, trunks, etc
Inbound Control Configure Inbound Route, IVR and Black List, etc
Advanced Configure extension's default info, conference, etc.
Status Check record list, call logs, register status, etc here.
System Configure network, time, etc; manage call logs, back up files, etc
3.2.2 Basic Configuration
Configure Extensions
Zycoo IP PBX support SIP/IAX2 and analog extension, configure extension from this
page: 【Basic】----【Extensions】
Extension Settings
Item
Explanation
Search
Search extension precisely or fuzzily
Show all
Show all extensions
Extension
Be connected to the phone eg: "888"
Name
Extension name (English letter is supported only) eg: "Tom"
Password
Password of SIP/IAX2 extension eg: "12u3b6"
Caller ID
Caller's ID eg: "801"
Outbound CID
Overrides the caller id when dialing out with a trunk.
VM Password
Voicemail Password for this user, eg: "1234".
E-mail
The e-mail address for this user, eg. "[e-mail]"
Analog Phone
If this user is attached to an analog port on the system, please
choose the port number here.
Dial Plan
Please choose the Dial Plan for this user，Dial Plan is defined

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under the "Outbound Routes".
Voicemail
This user will have a voicemail account after choosing this option.
Can reinvite
Set up calls directly between caller and receiver, after being
connected by IP PBX system. This method is known to cause
problems with certain hardware, such as the common Cisco ATA
186.
SIP
Check this option if the User or Phone is using SIP or is a SIP
device.
IAX2
Check this option if the User or Phone is using IAX2 or is an IAX2
device.
T.38 Fax
Enables T.38 fax (UDPTL) pass through on SIP to SIP calls
Agent
Check this option if this User or Phone is an Call Agent.
NAT
Check this option if the User or Phone is located behind a NAT
(Network Address Translation) enabled gateway.
Pickup Group
Select your pickup group.
Delete VMail
Voicemail will not be checkable by phone if you choose this option.
Messages will be sent by email only.
Note: You must configure SMTP server for this functionality.
DTMF Mode
The Dual-Tone Multi-Frequency mode to be used is specified here
and can be changed if necessary. The default is rfc2833.
Video Call
Enable/Disable Video call for this extension
Permit IP
IP address and network restriction.
eg: "192.168.1.77" or "192.168.10.0/255.255.255.0"
Auto Provision
Zycoo IP PBX can work with Grandstream and Yealink IP Phone on
this function. Please select the phone manufacture and input MAC
address of the IP Phone. For more details, pls check in Part 4.9
Codecs Configure
The allowed and disallowed codecs can be selected by clicking this
link. Default codecs are alaw, ulaw and G.729.
Note:
There are 30 default extensions which number started with "8", you can modify extension
by your requirement.
3.2.3 Time Based Rules
You can set working time rule and after-working time rule, and deal with your inbound call
based on this time rule. Please set from this page:
【Time Based Rule】---【New Time Rule】:

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New Time Rule:
Item
Explanation
Rule Name
Define the time rule name.
Time & Date Conditions
Set time segment of Month/Date/Week.
Destination
How to deal with the inbound call in different time segment
eg: Inbound call will be forward to IVR in working time.
3.3 Outbound Call
3.3.1 Trunks
If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network)
or VoIP provider, please configure on this page: 【Basic】->【Trunks】
Zycoo IP PBX support 3 kinds of trunks:Analog/GSM line, Custom VoIP, Peer.
How to add each trunk:
1) Analog Line

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Click 【Add a Dial Rule】->【Analog】
Item
Explanation
Description
Define description for the trunk.
Lines
Individual lines of the PBX
eg: Analog Port #3: The third analog port of the PBX.
You can configure the Analog line through ZYCOO IP PBX. Same Analog line couldn't be
used in multi trunks. If you don't have availableAnalog trunk, you can't set up trunk.
2) Custom VoIP
Custom VoIP allows you to create a VoIP trunk, please configure on this page: 【Add a
Trunk】->【VoIP Trunk】

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Item
Explanation
Description
Description for VoIP Trunk, digit or letter is allowed.
Protocol
Choose protocol for this trunk, SIP or IAX2
Dial Plan
Choose a dial plan for this trunk, define it in the submenu named
【Outbound Routes】.
Register
Check for opening register service; otherwise register service is
closed
Host
Host Address provided by VoIP Provider.
Outbound proxy
Outbound proxy is provided by VoIP Provider.
Proxy Port
Proxy Port is provided by VoIP Provider.
Without
Authentication
If you don't use Authentication when connecting server, pls check
this option.
Username
Username provided by VoIP Provider.
Password
Password provided by VoIP Provider.
3) Peer
ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call
by connecting to another ZX20 IP PBX.

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Item
Explanation
Peer Name
Define the Peer Name, digit or letter is allowed.
Protocol
Choose protocol for this trunk, SIP or IAX2
Dial Plan
Choose a dial plan for this trunk, define it in the submenu named
【Outbound Routes】.
Host
IPAddress of the other ZX50 IP PBX
NAT
Check this option, extension user will be configured after NAT
(Network Address Translation).
Without
Authentication
If you don't use Authentication when connecting server, pls check
this option.
Username
Username provided by the other ZX50 IP PBX.
Password
Password provided by the other ZX50 IP PBX.
Once Atrunk is added, this trunk will be displayed in the "List of Trunk". You can define the
codecs, configure advanced settings or delete this trunk from the drop downs of "Option"
3.3.4 Outbound Routes
Outbound Routes is to define what trunk is used for outbound call by extension user. If
you don't allow extension user call out, please ignore this part.
Please configure on this page: 【Basic】->【Outbound Routes】

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On this page, you can configure basic match pattern of outbound routes and create
different dial plan. Please configure by clicking【Add a Dial Rule】
Item
Explanation
Rule Name
Set a name for this dial rule
PIN Set
Set PIN which you need input when you dial out by this rule.
Record in CDR
If you selected it, CDR will show which pin the call is outbound
through
Place this call
through
Choose a trunk for this rule
Dialing Rules
Define the number match pattern for dialing.
Define a custom
pattern
N digit from 2 to 9
Z digit from 1 to 9
X digit from 0 to 9
. One digit or multiple digits
Delete[ ]digits prefix
If deleted one digit prefix, when dial 12345, digit 2345 will be sent.
Auto-add digit[ ]
If added digit"1", when dial 12345,digit 123451 will be sent.

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3.4 Inbound Call
3.4.1 Inbound Routes
When a call from outside, you want to forward this call to an extension or IVR, this Chapter
will introduce you how to deal with the inbound calls.
Please configure on this page:【Inbound Routes】
General
When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue,
conference or IVR. You can choose based on your requirement.
Analog Channel DID
If you want to direct the inbound call from a trunk (Analog) to a specified extension, call
queue, conference or IVR, please configure on this page:【AddAnalog Channel】
Channel Choose Analog Port of trunk
DID Extension Select Extension, call queue, conference or IVR for DID.
VoIP Channel DID
If you want to direct the inbound call from a VoIP trunk to a specified extension, call queue,
conference or IVR, please configure on this page:【Add VoIP Channel】

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DID Number DID number calling into VoIP (This number is configured in the
advance option of VoIP trunk)
DID Extension Choose a specified extension, call queue, conference or IVR to
be directed to call.
3.4.2 IVR
IVR will improve office efficiency based on your requirement.
Please configure on this page【IVR】
Item
Explanation
Name
Set a name for the IVR
Extension
If you want to listen to the IVR by dialing extension, please
input an extension Number.
Please Select
Select IVR audio file, please configure on this page:
【IVR Prompts】
Repeat Loops
loop times to repeat playing the IVR prompt.
Dial other Extensions
Allow caller to dial other extension besides of the ones listed
as below.
Keypress' Events
Each digit will be related to the actions defined in the blank.

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3.4.3 IVR Prompts
Record or play IVR music from extension. Please configure on this page:【IVR Prompts】
Click【Record a new voice】to display the dialog as below:
File name Define a name for the recorded IVR file
Extension used for recording Select an extension for recording,click【Record】
button, the selected extension will ring, then you can record IVR.
3.4.4 Ring Groups
Ring Group is a collection of extensions. When a call to a ring group, all extensions in this
ring group will ring in different way based on their different configuration, if ring time
exceeded defined time, the call will be directed to IVR or others based on your
configuration.
There isn't any data in the factory default 【Ring Groups】, please configure as below:
Click【New Ring Group】to display the dialog as below:

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Name Define a name for this ring group
Strategy Select strategy : "Ring all" or "Ring in order"
Ring Group Members Select ring group members in available channels, click to
add
If not answered You can choose forward the call to extension, extension,
Voicemail, RingGroup, IVR or Hangup.
3.5 Black List
If some numbers need to be blocked, you can use this functionality.
Please configure in【Black List】, click【New Blacklist】to display this dialog as below:
Input caller's number in the blank, then this caller's number will be blocked when call again.
Meanwhile, extension user can add or delete the blacklist number by function key on the
phone.
Please operate as the following diagram: