FBI XL-2T User manual

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FIRE BURGLARY INSTRUMENTS, INC.
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Table Of Contents
QUICK REFERENCE............................................................................................................... 3
INTRODUCTION ...................................................................................................................... 4
SYSTEM REFERENCE............................................................................................................ 5
TURNING THE SYSTEM ON................................................................................................... 7
TURNING THE SYSTEM OFF...............................................................................................10
USER CODES........................................................................................................................11
MISCELLANEOUS COMMANDS .........................................................................................12
TESTING THE SYSTEM........................................................................................................14
RECOMMENDATIONS ON SMOKE DETECTORS.............................................................15
EMERGENCY EVACUATION ...............................................................................................16
GLOSSARY............................................................................................................................ 17
FCC STATEMENT ................................................................................................................. 20
TELEPHONE OPERATIONAL PROBLEMS........................................................................20
LIMITATIONS OF THIS ALARM SYSTEM........................................................................... 21
LIMITED WARRANTY ........................................................................................................... 23

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Quick Reference
TO TURN SYSTEM ON
1. Check to make sure the system is ready, The On/Off (ARM) light will light
(Green READY light is lit†).
2. Enter your 4-digit user code.
3. Exit through a door designated by your installer as an exit/entry door.
TO TURN SYSTEM OFF
1. Enter through a door designated by your installer as an exit/entry door
2. Enter your 4-digit user code.
3. The system On (ARM) light will go out.
TO TURN SYSTEM ON AND STAY INSIDE
1. Check to make sure the system is ready (Green READY light is lit†).
2. Press STAY .
3. Enter your 4-digit user code.
The On/Off (ARM) light and the STAY light will both light.
REMEMBER: You must turn the system Off if you want to open the door or leave
the premises after the exit time has passed.
TO TURN THE SYSTEM ON: INSTANT MODE, AND STAY INSIDE
1. Check to make sure the system is ready (Green READY light is lit†).
4. Press INSTANT .
5. Press STAY .
2. Enter your 4-digit user code.
The On/Off (ARM) light, the INSTANT light, and the STAY light will all be on.
TO RESET SMOKE DETECTOR
1. Enter your 4-digit user code twice.
† READY light is not available on all keypads.

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Introduction
Congratulations on your decision to protect your home or business with the XL-2T
security system. You have chosen a reliable, state-of-the-art security system that is
remarkably easy to operate. Your system has been professionally installed by your
local Security Company whose representative can explain the specifics of your
system.
The keypad is the input and display device for your security system. Your Security
Company representative will suggest the model most appropriate for your premises
and your needs.
The XL-2T is listed by Underwriters Laboratories for Household Fire and Burglary
applications.
Throughout this manual, the following conventions are used to represent the
keystrokes required to perform the following functions.
STAY Press Button labeled STAY.
BYPASS Press Button labeled BYPASS.
INSTANT Press Button labeled INSTANT.
CODE Press Button labeled CODE.
Enter 4-digit user code.
Please keep your manual in a convenient location so you can refer to it if
needed.

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System Reference
ZONE DESCRIPTIONS
In the following table, enter a description of the area of protection for each zone.
Example: Zone 1 Windows on North side of building
Zone 4 Main entrance to building.
ZONE DESCRIPTION
1
2 ___________________________________________
3
4
5
6
7
Entry time ________ Door __________ Exit time ________
Entry time ________ Door __________
Exit time is the same for all designated entry/exit doors.
SEND-HELP ALERT
All keypads are equipped with emergency-pair keys. In order to
activate the alert, both keys must be pressed at the same time. The type
of keypad you have installed dictates which keys you press. Your installer will
show you how to activate these emergency keys. The emergency keys used for
all keypads are shown below.
The following SEND - HELP ALERT is programmed into my system:
KEYS DESCRIPTION
[#] & [✱] (Right✝)__________________________________
[7] & [9] (Left✝)__________________________________
[1] & [3] (Center✝)__________________________________
✝Buttons on XL-4600SM keypad only

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System Reference
(cont)
USER CODE ASSIGNMENTS
In the following table, enter the names of the individuals assigned to each
specific user id.
USER ID ASSIGNED TO
1 (MASTER USER * )
2 (MASTER USER * )
3
4
5
6
7
8
9
10
11
12
13 Door Strike - Yes No If No _____________
(If user 13 is not assigned to door strike, then any user can
activate the door strike.)
14 Only Turns System On -Yes If No ____________
15 Ambush/Duress Code -Yes If No ____________
* Master Users can add, change, or erase other user codes.
MONITORING STATION INFORMATION
Account #
Telephone #

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Turning The System On
IS THE SYSTEM READY?
You can turn the burglar portion of your security system on and off. Before you
can turn the system on, it must be “ready.” If you have a protected door open, or
someone is moving in view of a motion detector, the system will not display
“READY.”
The system is ready if the READY light is on or if the display shows:
SYSTEM READY
TO TURN THE SYSTEM ON AND LEAVE
Enter your 4-digit user code.
The System On (ARM) light will go on or the display will show:
ON: AWAY ........
Exit through a door designated by your installer as an exit/entry door. You
must leave within the exit time programmed by your installer. Refer to the
reference sheet for the time that has been set for your system.
WHEN THE SYSTEM IS NOT READY
If the system is not ready to be armed, the READY light will be off and the
zone lights will show which zone or zones are not ready. The following
conditions will be indicated by the zone lights or described on the display:
Fast Blink ....................................... Alarm
Slow Blink/Low Intensity .......... Bypass
Slow Pulse ...................................... Trouble
Solid On ........................................... Not Ready
Example: If the READY light is not lit and the Zone 1 light is solid on, an
alarm sensor on Zone 1 is faulted. This might mean that a door is open or
someone is walking in view of a motion sensor. Check all sensors on Zone 1 and
resolve the problem. When all sensors are restored, the READY light will come
on and the zone light will go out. In this example, the display shows:
SYSTEM NOT READY and NOT RDY ZONE 1
FRONT DOOR

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Turning The System On
(cont)
Determine which zone or zones are not ready, resolve the problem, and turn the
system on normally. If the problem cannot be resolved, you may bypass the
zone that is not ready. Bypassing should only be done if the problem on the
zone cannot be resolved, OR if you intentionally wish to leave the zone off. For
example, you would leave the zone off if you plan to keep the window open for
ventilation. Zones that are bypassed are not protected when the system
is on. See Bypass on the following page for a description of the procedure.
TO TURN THE SYSTEM ON AND STAY INSIDE
To turn the perimeter portion of your burglar alarm on and move around freely
inside the premises, use the STAY mode.
Check to make sure the system is ready. When it is ready, press:
STAY followed by your user code.
When the system has been turned on successfully, the On/Off (ARM) light and
the STAY light will be lit, or the LCD will display:
ON: STAY
REMEMBER: You must turn the system off if you want to open the door or
leave the premises after the exit time has passed.
TO TURN THE SYSTEM ON IN INSTANT MODE AND STAY INSIDE
In INSTANT STAY mode, the perimeter portion of your burglar alarm system
is on and the time delays are eliminated from your normal entry/exit door(s).
All interior protection is off, so you are free to move around inside.
Check to make sure the system is READY. When it is ready, press:
INSTANT followed by
STAY followed by your user code.
When the system has been turned on successfully, the On/Off (ARM) light, the
INSTANT light, and the STAY light will all be on, or the LCD will display:
ON: STAY INSTANT
NOTE: This system can be programmed by the installer for the AUTOSTAY
feature which automatically bypasses interior zones if you arm the system and
do not exit through a delay zone during exit time.

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Turning The System On
(cont)
TO TURN THE SYSTEM ON IN INSTANT MODE
In INSTANT mode, all alarm sensors including doors that normally have a
delay to allow you to turn the system off will report an alarm immediately if
activated. Check to make sure the system is ready. When it is ready, press:
INSTANT followed by your user code.
When the system has been turned on successfully, the On/Off light and the
Instant light will be on, or the LCD will display:
ON: INSTANT
TO BYPASS A ZONE
The Bypass function excludes a zone of protection from the security system
until it is unbypassed (either by using the unbypass procedure or when you
turn the system off). Bypassing can only be done while the system is turned off.
Press the BYPASS button. Then enter your user code and the zone number
(1-7) to be bypassed, as follows:
BYPASS followed by your user code†+ ZONE #
†If the Quick Bypass feature has been enabled by the installer, the user code is
not required when bypassing zones.
NOTE: Bypassed zones are NOT protected when the system is turned on. After
the bypass command has been accepted, the keypad will sound one long beep,
and the zone LED of the zone(s) bypassed will slowly blink, or the LCD will
display:
BYPASS ZONE 01
FRONT DOOR
TO UNBYPASS A ZONE
Pressing the BYPASS button returns a bypassed zone to normal operation. To
unbypass a zone(s), repeat the bypass function as follows:
BYPASS followed by your user code + ZONE #.
After unbypassing, the zone display will show the state of the zones.
IMPORTANT: Temporary users (i.e., baby sitters,
housekeepers, etc.) should not be shown the
Bypass procedure.

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Turning The System Off
When you turn the system off, you turn off only the burglar portion of your
system; any smoke or heat detectors and panic keys will remain on. You must
enter through a designated entry door and turn off the system within the time
allowed. You can have different amounts of time for different entry points. See
your system reference sheet for the times established for your system.
To turn your system off:
Enter your 4-digit user code.
If no alarms have taken place, the On/Off light (labeled ARM) will go off, or the
display shows:
SYSTEM READY
If alarms occurred when the system was on, or if a trouble condition exists, the
zone LED's will indicate it, as follows:
Fast Blink ....................................... Alarm
Slow Blink/Low Intensity .......... Bypass
Slow Pulse ...................................... Trouble
Solid On ........................................... Not Ready
or the LCD will display:
ALARM ZONE 1
FRONT DOOR
Burglary alarms will sound a steady tone at the keypad(s), and fire alarms will
generate a pulsing sound.
IMPORTANT: If an intrusion has taken place while you were away, do not enter
until the location has been checked. Call for help from a neighbor's house and
wait there for the police.
After you have turned the system off with your user code, the LCD keypads will
display this message:
ALM MEM ZONE 1
FRONT DOOR
To clear the display of alarm or trouble conditions and silence the audible alert:
Enter your 4-digit user code again.

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User Codes
TO ADD OR CHANGE A USER CODE
Users can be added or changed directly at the keypad. Your system can have up
to 15 different user codes. Users #1 and #2 are the only users allowed to add or
delete other user codes.
To add or change a user code, press the Code button followed by user #1 or user
#2 of the 4-digit user code. Then enter the new user number and the new 4-digit
user code. The keypad will beep after each digit is pressed.
User #1 or #2 Code User ID New User Code
CODE nn
Use the system reference sheet to record system users. On this sheet your
installer will indicate if you have chosen to dedicate a user code to send an
emergency Ambush or Duress signal. You may also have chosen to reserve one
user code that is only allowed to turn the system on. This code will not be able
to turn the system off.
TO DELETE A USER CODE
To delete a user, press the Code button followed by the 4-digit master user code.
Enter the the user number, then press [#] to delete. For example, to delete user
3, do the following:
Master User Code User ID # to delete
CODE 03 #
NOTE: User #1, the master user, cannot be deleted but it can be changed using
the ADD OR CHANGE user procedure.
THE ARM-ONLY CODE (Maid Code)
If you choose to have a code that cannot turn the system off, but can turn the
system on, have your installer program this feature. If programmed, user code
5 will have System On capability only, and you can issue this code to a
temporary user so he can secure the premises when he leaves.

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Miscellaneous Commands
SEND HELP ALERTS
Your system can be programmed for 3 separate keypad Send Help alerts that
would send an emergency signal to your central station. See the System
Reference sheet to see which have been programmed for your system.
DURESS
Your system can be programmed to send an emergency signal to the central
station if you are forced to enter the premises. If you choose to include this
feature, User Code 15 is dedicated to this function, and must only be used
under a duress circumstance.
QUICK ON (QUICK ARMING)
If programmed by your installer, Quick On, or Quick Arming, allows you to
turn the system on to the AWAY mode without entering a user code.
NOTE: Turning your system Off always requires a valid user code.
Press [#], then [1].
QUICK FORCED ON
If programmed by your installer, Quick Forced On allows you to turn the
burglar portion of your alarm system on to the AWAY mode, bypassing all
zones that are not ready.
Press [#], then [2].
NOTE: A valid user code is still required to turn the system off.
NOTE: This feature is disabled on UL installations.
QUICK BYPASS
If you have Quick Bypass programmed for your system, you will not have to use
your user code to bypass zones. The Quick Bypass procedure is:
BYPASS ZONE (1 - 7)
NOTE: Bypassed zones are not protected when the system is turned on. After
the bypass command has been accepted, the keypad sounds one long beep. The
zone light of the bypassed zone(s) will slowly blink, or the display will show:
BYPASSED: ZONE 1
FRONT DOOR
NOTE: Temporary users (i.e. baby sitters, housekeepers, etc.) should not be
shown the Bypass procedure.

- 13 -
Miscellaneous Commands
(cont)
TURN CHIME ON/OFF
Chime is an optional feature that causes the keypad to chime when selected
doors are opened while the burglary protection is off or disarmed.
Only your installer can program a zone for the Chime feature, but once
programmed, you can turn Chime on or off to meet your daily needs.
To turn Chime on or off: Press [#], then [6].
SET AUTO ON TIME
Set Auto On Time lets you set the time your system will automatically turn on.
To activate Set Auto On Time: Press [#], then [5] [hour] [minute].
The readout keypad will prompt you for the required entries.
DOOR STRIKE
To activate door strikes:
Press [#], then [9], then [Door #] (Note that the installer may have
assigned User 13 as the only user that
can perform the door strike function).
where the door number is as follows:
1 ________________________ 3 __________________________
2 ________________________ 4 __________________________
VIEW TIME
To view the time, press: [#] [7].
CURRENT TIME:
08:15AM
SET TIME
To set the time, press: [#] [3] [user 1 or 2 code] [hr1] [hr2] [min1] [min2] [mnth1]
[mnth2] [day1] [day2]
[year1] [year2]
(The user code is not required if so programmed by installer.)
TO VIEW AUTOARM TIME
To view the autoarm time, press: [#] [8] [user 1 or 2 code].
AUTOARM TIME:
05:00PM
(The user code is not required if so programmed by installer.)

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Testing The System
SYSTEM TEST
It is recommended that you test your system once a week using the
following procedure:
NOTE: If your system is monitored, contact your central station before you
perform this test.
1. Turn your security system on.
2. Wait until your exit time is over. Then activate the system by opening a
protected zone (for example: a window or door).
3. Confirm that the alarm sounding device (bell or siren) sounds. If your
system is connected to a central station, the keypad will sound the ringback
tone to confirm that the signal was received.
4. Turn the security system off.
5. Call the central station to tell them you are finished testing.
BATTERY TEST
It is recommended that you test your battery once a month. In order to test
your backup/standby battery, the following procedure should be followed:
1. Unplug the transformer from the AC outlet by removing the restraining
screw that secures the transformer to the wall. (NOTE: The screw is not
present on the models sold in Canada.)
2. Observe that the AC indicator light on the keypad goes off.
3. Activate your alarm by performing the above SYSTEM TEST. Remember to
contact your central station if your system is monitored.
4. Plug the transformer into the AC outlet and secure with the restraining
screw. (NOTE: the screw is not present on the models sold in Canada.)
The National Fire Protection Association publishes a standard for fire warning
equipment (NFPA publication #74). Further information can be obtained by
contacting: NFPA Public Affairs Dept., Batterymarch Park, Quincy, MA 02269.
If you have any further questions about the operation of your system, please
contact your alarm company.

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Recommendations On Smoke Detectors
With regard to the number and placement of smoke/heat detectors, we
subscribe to the recommendations contained in the National Fire Protection
Association’s (NFPA) Standard #74 noted below.
Early warning fire detection is best achieved by the installation of fire detection
equipment in all rooms and areas of the household as follows: A smoke detector
installed outside of each separate sleeping area, in the immediate vicinity of the
bedrooms and on each additional story of the family living unit, including
basements and excluding crawl spaces and unfinished attics.
In addition, the NFPA recommends that you install heat or smoke detectors in
the living room, dining room, bedroom(s), kitchen, hallway(s), attic, furnace
room, utility and storage rooms, basements, and attached garages.
DINING KITCHEN BEDROOM
BEDROOM
BEDROOM
BEDROOM
LIVING ROOM BEDROOM
BDRM
BDRM
DINING
LIVING ROOM
TV ROOM KITCHEN
BEDROOM BEDROOM
TO
BR
LVNG RM
BASEMENT
KTCHN
.
CLOSED
DOOR GARAGE
Smoke Detectors for Minimum Protection
Smoke Detectors for Additional Protection
Heat-Activated Detectors

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Emergency Evacuation
Establish and regularly practice a plan of escape in the event of fire. The
following steps are recommended by the National Fire Protection Association:
1. Position your detector or your interior and/or exterior sounders so that they
can be heard by all occupants.
2. Determine two means of escape from each room. One path of escape should
lead to the door that permits normal exit from the building. The other is an
alternative route, such as through a window, should your normal escape
path be unpassable. Station an escape ladder at such windows if there is a
long drop to the ground.
3. Sketch a floor plan of the building. Show windows, doors, stairs, and
rooftops that can be used to escape. Indicate escape routes for each room.
Keep these routes free from obstruction and post copies of the escape routes
in every room.
4. Assure that all bedroom doors are shut while you are asleep. This will
prevent deadly smoke from entering while you escape.
5. Try the door. If the door is hot, check your alternate escape route. If the
door is cool, open it cautiously. Be prepared to slam the door shut if smoke
or heat rushes in.
6. When smoke is present, crawl on the ground. Do not walk upright, since
smoke rises and may overcome you. Clearer air is near the floor.
7. Escape quickly; don’t panic.
8. Establish a common meeting place outdoors, away from your house, where
everyone can meet and then take steps to contact the authorities and
account for those missing. Choose someone to assure that nobody returns
to the house — many die going back.

- 17 -
Glossary
AC INDICATOR: Small green power on-off light between the center buttons on
the keypad. When lit, the system is running on primary power; when not lit,
the system is running off the backup battery.
ALARM: Sound from keypad or other horn/siren indicates a burglar alarm, fire
alarm, or other condition you should be alerted to.
ARMED: See ON/OFF.
AWAY: A system setting that protects the premises while it is unoccupied. All
burglary sensors are active.
BURGLARY/FIRE: The two major functions of a security system. Fire protection
is always on and cannot be turned off. The burglary sensors protect against
unauthorized entry into your premises. The burglary protection can be turned
on and off and programmed for special levels of access and notification.
BYPASS FEATURE: The Bypass feature allows you to exclude a selected zone
or zones from the burglar alarm protection.
BYPASS BUTTON: A button on the keypad used to activate the Bypass feature.
CENTRAL STATION: The signal monitoring center contacted by your security
system over the telephone and/or other communication channels when alarms
are activated if your system is programmed to communicate alarms off site. The
central station will follow their procedures and your instructions for contacting
the proper authorities when a signal is received.
CHIME FEATURE: An optional feature that causes the keypad to chime for one
second when selected doors are opened when the burglary protection is off or
disarmed. Once programmed by your installer, you can turn Chime on and off
with #6.
DISARMED: See ON/OFF.
DURESS: Duress is a system feature that you may have programmed into your
system. If someone forces you to turn your system off, entering the special
Duress user code turns the system off and sends a silent duress emergency
signal to the central station so personnel there can respond appropriately.
ENTRY DELAY: The period of time allowed between opening a designated
entry/exit door and turning off the alarm system before the system will register
an alarm condition. This is determined at the time of installation. Your system
supports two entry times, allowing you to have a different length of time for
different doors.

- 18 -
Glossary
(cont)
EXIT DELAY: The period of time allowed between turning the system on and
leaving through a designated exit/entry door before the system will register an
alarm condition. This is determined at the time of installation.
INTERIOR ZONE: An interior zone is a group of points that protect the interior
of your premises. You may want to turn the perimeter portion of your system
on while leaving the interior zones off to allow you to open interior doors and
pass interior motion detectors without causing an alarm.
KEYPAD: A keypad is your link into your system. It displays alarm and trouble
messages, shows faulted zones and allows you to turn the system on/off by
using the buttons. Your system will have one or more keypads.
ON/OFF: These terms refer to the burglary portion of your security system.
There are several levels of operation that allow you to protect part of your
premises while you remain inside. Fire sensors and other emergency and
environmental features are always active and ready; they are not affected in
any way by turning the burglary portion of your security system on or off.
Other terms used are "armed" (system is on) and "disarmed" (system is off). See
ON-INSTANT, ON-STAY, and STAY.
ON/OFF INDICATOR: Red light in the upper portion of the keypad labeled
"Armed." When lit, some part of the burglar alarm system is on; when not lit,
the burglary portion of the system is off.
ON-STAY: A system setting that turns on the perimeter protection of the
building but allows movement throughout the interior.
PANIC BUTTON: A push button that allows you to signal the central station
that you need immediate assistance. Your system has programmable Keypad
Send Help Alerts that can also serve as Panic buttons.
PERIMETER ZONE: A perimeter zone is a group of points that protect the
exterior of your premises. Your outside doors and windows would be
programmed as a perimeter zone.
SENSOR: The actual alarm sensor, detector or device installed to detect an
intrusion, fire, or environmental problem. Examples include: door contacts,
window contacts, motion sensors, glassbreak sensors, smoke detectors, rate-of-
rise heat detectors, temperature sensors, flood/water sensors, and carbon
monoxide gas detectors.

- 19 -
Glossary
(cont)
SILENT CONDITION: Most types of alarms and troubles alert you with the
keypad sounder and the sirens, horns, or speakers located in your premises.
The intent is to advise you of the alarm or trouble and allow you to respond
promptly. The audible sounds also let an intruder know that he has been
detected and will hopefully scare him away. In some circumstances, an audible
alarm might put your life in danger. For that reason, those alarms are
programmed as silent conditions. For an example, see DURESS.
SYSTEM: Your security system is composed of three main parts: 1) the control
panel, which functions as the system brain and the link to the monitoring
agency (central station); 2) the keypad(s), which provide you with system status
and allow you to input commands; 3) security sensors such as door and window
contacts, motion sensors, smoke detectors and other sensors as required to
detect intrusion, fire, and other conditions for your premises.
USER CODE: A user code is a 4-digit code that is required to operate the
system. The system supports up to 6 separate user codes. The system supports
one master user who can add/delete other user codes. Two of the user codes
may be dedicated to special functions as defined by your alarm company at the
time of installation. (See the User Code List in the back of this manual)
ZONE: A zone is a collection of sensors with common characteristics grouped
together for your operating convenience. The system will support 6 zones or
groupings.

- 20 -
FEDERAL COMMUNICATIONS COMMISSION (FCC)
STATEMENT
This equipment has been tested to FCC requirements and has been found acceptable for
use. The FCC requires the following statement for your information:
This equipment generates and uses radio frequency energy and if not installed and used
properly, that is, in strict accordance with the manufacturer's instructions, may cause
interference to radio and television reception. It has been type-tested and found to
comply with the limits for a class B computing device in accordance with the
specifications in Subpart J Part 15 of FCC Rules, which are designed to provide
reasonable protection against such interference in a residential installation. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio or television reception, which can be
determined by turning the equipment on, the user is encouraged to try and correct the
interference by one or more of the following measures:
If using an indoor antenna, have a quality outdoor antenna installed.
Re-orient the receiving antenna until interference is reduced or eliminated.
Move the receiver away from any wire runs to the control/communicator.
Plug the control/communicator into a different outlet so that it and the receiver are on
different branch circuits.
If necessary, the user should consult the dealer or an experienced radio/television
technician for additional suggestions.
The user or installer may find the following booklet prepared by the Federal
Communications Commission helpful: "Interference Handbook." This booklet is
available from the U.S. Government Printing Office, Washington, DC 20402.
The user shall not make any changes or modifications to the equipment unless
authorized by the Installation Instructions or User Guide. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
TELEPHONE OPERATIONAL PROBLEMS
In the event of telephone operational problems, disconnect the control by removing the
plug from the RJ31X wall jack. We recommend that your certified installer demonstrate
disconnecting the phones on installation of the system. Do not disconnect the phone
connection inside the control/communicator. Doing so will result in the loss of your
phone lines. If the regular phone works correctly after the control/communicator has
been disconnected from the phone lines, the control/communicator has a problem and
should be returned for repair. If upon disconnection of the control/communicator, there
is still a problem on the line, notify the telephone company that it has a problem and
request prompt repair service. The user may not under any circumstances (in or out of
warranty) attempt any service or repairs to the system. It must be returned to the
factory or an authorized service agency for all repairs.
This control unit was manufactured under rigid quality standards and
complies with all UL requirements for its intended use. Maintenance is best
performed by your installing company with trained service personnel.
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