FedEx ZP 500 User manual

ZP 500 Thermal Printer
Quick Installation Guide
FedEx Ship Manager® Software
FedEx Ship Manager® at fedex.com

Quick Installation Guide 2
ZP 500 Thermal Printer
Your printer kit contains:
1. Thermal Printer
2. Thermal Labels
3. Zebra® ZP 500™ and Z4Mplus DT™
FedEx Shipping System Printers Mini-CD
4. USB Cable
5. Power Cord
6. The Clean Penn™
With the Clean Penn you can preserve print quality
and extend print head life. You should use it to clean residue
on the thermal print head whenever you are replacing
a roll of labels.
Step 1: Confirm Printer Kit Contents

Quick Installation Guide 3
ZP 500 Thermal Printer
Install the printer labels as indicated in the steps below.
The instructions can also be found in the inside of the top
of the printer cover.
1. Open the printer by applying
pressure to the release levers
located on the sides of the
printer, toward the front.
Remove any test bar code
labels if present.
2. Move the left media
hanger to the side.
3. Position the media roll so that
the printing surface faces up
as it exits the printer. Place the
roll between the hangers and
release the left media hanger
to hold the core. Remove the
first 2 to 3 labels from the roll.
4. Make sure that the core is
resting on the hangers and
that the roll turns freely.
The roll must not sit in
the bottom of the
media compartment.
5. Close the printer cover.
Connect the power cord
to the printer first and
then to the power source
(e.g., wall outlet). Ensure that
the labels are installed correctly.
Note: You can obtain additional labels for the thermal printer by utilizing the
Order Supplies Online application on fedex.com or by calling 1.800.GoFedEx
1.800.463.3339. Label part numbers are preprinted on labels in purple
or orange ink. FedEx Ship Manager® Software supports several part numbers.
FedEx Ship Manager® at fedex.com supports only non-doc-tab labels
(item # 156297-435).
Step 2: Install Printer Labels
Feed
Button

Quick Installation Guide 4
ZP 500 Thermal Printer
Turn off your computer and the printer before connecting the
supplied USB cable to a dedicated USB port on the printer.
Be sure to thread the USB cable through the strain relief clip
before connecting it to the printer. Then connect the USB cable
from the printer to a dedicated USB port on the computer.
After connecting the printer, turn your computer on,
but do not turn the printer on yet.
Step 3: Connect the Printer
to Your Computer
Step 4: Turn Your Computer On

Quick Installation Guide 5
ZP 500 Thermal Printer
If you previously installed a thermal printer with FedEx Ship
Manager at fedex.com or FedEx Ship Manager Software,
follow the Remove Legacy Zebra Printer Driver procedure first.
Then follow the Install ZP 500 Thermal Printer Driver procedure.
If you do not need to remove the legacy Zebra printer driver,
proceed to the Install ZP 500 Thermal Printer Driver procedure.
If you are using Microsoft® Windows® 7 (32-bit and 64-bit)
operating systems, you must install the designated Zebra
printer driver designed for those operating systems. Refer
to the Printer Support Guide for current installation
procedures.
Remove Legacy Zebra Printer Driver
1. Insert the Zebra® ZP 500™ and Z4Mplus DT™ FedEx Shipping
System Printers Mini-CD into your CD drive. The Zebra Printers
for FedEx Shipping Applications screen displays.
2. Click the ZP 500 icon. The ZP 500 installation screen displays.
3. In the Software and Maintenance section, click Printer Driver
Uninstall Utility. The Welcome to Printer Uninstall Wizard
screen displays.
4. Click Next, then follow the onscreen instructions to
uninstall the old thermal printer driver (e.g., for LP2844
thermal label printer).
5. When you have completed this process, reboot your computer.
When it restarts, the Zebra Printers for FedEx Shipping
Applications screen displays, so you can install the ZP 500
thermal printer driver.
Note: If the Zebra Printers for FedEx Shipping Applications screen does
not display, navigate to the CD drive and double-click the Setup.exe file.
The Zebra Printers for FedEx Shipping Applications screen displays.
Install ZP 500 Thermal Printer Driver
1. Insert the Zebra ZP 500 and Z4Mplus DT FedEx Shipping System
Printers Mini-CD into your CD drive. The Zebra Printers for FedEx
Shipping Applications screen displays.
2. Click the ZP 500 icon. The ZP 500 installation screen displays.
3. In the Software and Maintenance section, click
Install Windows Driver Suite. The FedEx ZUD OEM
Driver popup displays.
4. Click Yes. The Welcome to the InstallShield Wizard for the
FedEx ZUD OEM Driver screen displays.
5. Click Next. The End User License Agreement screen displays.
6. Click the I accept the terms in the license agreement
radio button.
7. Click Next. The Location to Save Files screen displays.
Step 5: Install the Printer Driver

Quick Installation Guide 6
ZP 500 Thermal Printer
8. Click Next to save the printer driver files to the designated
directory (e.g., C:\ZUD4233) or click Change to save the
printer driver files to another directory. After the printer driver
files have been saved to the selected directory, the Language
Selection popup displays showing UK–English (United States)
as the default entry in the Language field.
9. Click Cancel.
10. Turn on the printer. The printer starts the auto-calibration
process and feeds out one or more labels. After the printer
completes the auto-calibration process, remove these
excess labels. The Welcome to the Found New Hardware
Wizard screen displays.
11. Click the Install from a list or specific location
(Advanced) radio button.
12. Click Next. The Hardware Type screen displays.
13. Scroll down the list and select Printers.
Note: If the Hardware Type screen does not display, continue on
with the next step.
14. Click Next. The Please Choose Your Search and Installation
Options screen displays.
Note: If the Hardware Type screen does not display, the Please Choose
Your Search and Installation Options screen automatically displays.
15. Click the Search for the best driver in these locations
radio button. Also select the Include this location in the
search checkbox.
16. Click Browse to navigate to the designated directory where
you saved the printer driver files. The default directory
is C:\ZUD4233. Click OK.
17. Click Next. The Completing the Found New Hardware Wizard
screen displays.
Note: If the Windows Logo testing message displays, click Continue Anyway.
The Completing the Found New Hardware Wizard screen displays.
18. Click Finish. Close the Zebra Printers for FedEx Shipping
Applications screen and remove the Zebra ZP 500 and
Z4Mplus DT FedEx Shipping System Printers Mini-CD
from your CD drive.
19. To print a test label, click Start > Settings > Printers
and Faxes. The Printers and Faxes screen displays.
20. Right-click Zebra ZP 500 (ZPL) and select Properties.
The Zebra ZP 500 (ZPL) Properties screen displays.
21. Click Print Test Page to print a test label. The test label
prints and the Zebra ZP 500 (ZPL) screen displays. Click OK
to close this screen.
22. Click OK to close the Zebra ZP 500 (ZPL) Properties screen.
Close the Printers and Faxes screen.
Note: If the test label does not print, repeat the Install ZP 500 Thermal
Printer Driver procedure.
23. When you have completed this process, reboot your
computer again. The ZP 500 thermal printer driver is now
installed on your system.
Step 5: Install the Printer Driver (cont.)

Quick Installation Guide 7
ZP 500 Thermal Printer
Now that you have installed the ZP 500 thermal printer driver,
follow the procedure below to complete the setup of
your thermal printer driver with the appropriate FedEx
Ship Manager® solution.
If you are using FedEx Ship Manager at fedex.com:
1. Log in to FedEx Ship Manager at fedex.com. (Go to
fedex.com, place your cursor over the Ship tab and select
Prepare Shipment from the drop-down menu. The fedex.com
Login screen displays.)
2. Click Preferences at the top of the screen.
3. In the Printer and Scale Options area of the Preferences
screen, click the Thermal Printer radio button or click Set
up thermal printer. The Thermal printer setup instructions
screen displays.
Note: If the Thermal printer setup instructions screen displays for the LP 2844
thermal printer, select ZP 500 from the Select thermal printer drop-down
menu in Step 1.
Note: To prevent printing problems, you must comply with the Java requirements
listed in the thermal printer setup instructions. To access the Java requirements
for the ZP 500 thermal printer, click Detailed instructions on the Thermal printer
setup instructions screen. When the resulting screen displays, click FedEx Ship
Manager at fedex.com – Thermal Label Printer Selection. Scroll through
the Frequently Asked Questions section and locate the “What are the minimum
hardware requirements?” question. The current Java requirements for the ZP 500
thermal printer are located in the ZP 500 minimum hardware requirements list.
Step 6: Complete Setup
4. Click Done, and then click Save changes on the Preferences
screen to save the ZP 500 printer as the default printer.
5. On the Preferences screen, click the Thermal Printer radio
button or click Set up thermal printer.
6. Click Print test message in step 5 of the online instructions
to make sure the printer is properly set up.
7. Once you’ve completed the procedure, click Done, and then
click Save changes on the Preferences screen.
If you intend to use FedEx Ship Manager Software but you have
not installed the software yet, insert the FedEx Ship Manager
Software CD and follow the installation procedure.
If you are using FedEx Ship Manager Software and have
already installed the software:
1. Launch FedEx Ship Manager Software.
2. From the tool bar, click Customize and select
System Settings.
3. Select the appropriate system number and click Modify.
4. Select the 2 – FedEx Customer Admin tab.

Quick Installation Guide 8
ZP 500 Thermal Printer
Step 6: Complete Setup (cont.)
5. At the bottom of the screen in the section labeled Set Default
Printers, click the printer icon next to the Label Printer field.
Select the ZP 500 thermal printer driver you just installed and
click OK.
6. Click OK to exit System Settings. To verify that the printer is
properly configured, click Utilities from the tool bar and select
Printer Setup. The label printer you just installed should
display in the Label Printer section. If not, select the label
printer from the drop-down menu. Click Test Printer and then
click OK.
Now you can begin printing using your ZP 500 Thermal Printer.
Thank you for choosing FedEx.